人力資源管理(中英文經(jīng)典概述)課件

1、人力資源管理 HRMHuman Resource Management 第1頁(yè)，共42頁(yè)。管理部主要負(fù)責(zé)人力資源管理、行政管理、后勤管理，是公司的綜合管理部門，主要圍繞“人”來(lái)開展工作。管理我們的員工，協(xié)調(diào)外部關(guān)系、迎接賓客、服務(wù)我們的員工都是管理部的職責(zé)。管理部主要做什么？What does the AD mainly do?The Administrative Department is mainly responsible for human resource management, administrative management and logistics management.

2、It is the comprehensive management department of the company and mainly focuses on people.It is the responsibility of the Administrative Department to manage our staff, coordinate external relations, meet guests and serve our staff.第2頁(yè)，共42頁(yè)。WHAT IS HRM？PART 1人力資源管理簡(jiǎn)介第3頁(yè)，共42頁(yè)。人力資源管理就是預(yù)測(cè)組織人力資源需求并作出人力需

3、求計(jì)劃、招聘選擇人員并進(jìn)行有效組織、考核績(jī)效支付報(bào)酬并進(jìn)行有效激勵(lì)、結(jié)合組織與個(gè)人需要進(jìn)行有效開發(fā)以便實(shí)現(xiàn)最優(yōu)組織績(jī)效的全過(guò)程 什么是人力資源管理Human resource management is to predict the organization human resources demand and to make human demand plan, choice of recruiting staff and pay the remuneration for effective organization, performance appraisal and effective

4、incentive, to meet the needs of organizations and individuals to develop effectively in order to realize the whole process of the optimal organizational performance第4頁(yè)，共42頁(yè)。人力資源管理六大模塊：人力資源規(guī)劃、招聘與配置、培訓(xùn)與開發(fā)、績(jī)效管理、薪酬福利管理、勞動(dòng)關(guān)系管理。人力資源管理六大模塊Six modules of human resource management: human resource planning, r

5、ecruitment and allocation, training and development, performance management, salary and welfare management, and labor relations management.第5頁(yè)，共42頁(yè)。WHAT IS HRM Planning？PART 2人力資源管理規(guī)劃第6頁(yè)，共42頁(yè)。人力資源管理規(guī)劃就像航行出海的船，在出行前要找到適合的、明確的目標(biāo)與方向，即最適合本部門公司的制度，這就需要確定HR工作目標(biāo)定位和實(shí)現(xiàn)途徑。人力資源規(guī)劃Human resource management planni

6、ng, like a boat sailing out to sea before the trip to find the right and clear goal and direction, which is most suitable for the system of the company, the department that need to be sure HR work target and implementation approach.第7頁(yè)，共42頁(yè)。人力資源規(guī)劃的目的在于結(jié)合企業(yè)發(fā)展戰(zhàn)略，通過(guò)對(duì)企業(yè)資源狀況以及人力資源管理現(xiàn)狀的分析，找到未來(lái)人力資源工作的重點(diǎn)和方向

7、，并制定具體的工作方案和計(jì)劃，以保證企業(yè)目標(biāo)的順利實(shí)現(xiàn)。人力資源規(guī)劃Human resource planning is combined with the purpose of enterprise development strategy, through to the enterprise resources and human resources management present situation analysis, find the focus and direction of the future human resources work, and formulate con

8、crete work schemes and plans, to ensure the smooth realization of the goal of enterprise.第8頁(yè)，共42頁(yè)。人力資源規(guī)劃的重點(diǎn)在于對(duì)企業(yè)人力資源管理現(xiàn)狀信息進(jìn)行收集、分析和統(tǒng)計(jì)，依據(jù)這些數(shù)據(jù)和結(jié)果，結(jié)合企業(yè)戰(zhàn)略，制定未來(lái)人力資源工作的方案。正如航行出海的船只的航標(biāo)的導(dǎo)航儀，人力資源規(guī)劃在HR工作中起到一個(gè)定位目標(biāo)和把握路線的作用。人力資源規(guī)劃Human resource planning is focused on the enterprise human resources management pres

9、ent situation of information collection, analysis and statistics, on the basis of these data and results, combined with the enterprise strategy, formulate the future human resources work plan.Like the navigation AIDS of ships sailing out to sea, human resource planning plays a role in HR work in loc

10、ating objectives and grasping routes.第9頁(yè)，共42頁(yè)。戰(zhàn)略規(guī)劃人力資源規(guī)劃預(yù)測(cè)人力資源需求對(duì)比需求和供給預(yù)測(cè)人力資源供給需求=供給勞動(dòng)力過(guò)剩勞動(dòng)力短缺NoAction限制招募減少工時(shí)提前退休解雇裁員招募HRP:對(duì)人力資源需要的系統(tǒng)規(guī)劃過(guò)程，以確保組織在有需要時(shí)，有足夠的員工和足夠的技能人力資源規(guī)劃過(guò)程第10頁(yè)，共42頁(yè)。WHAT IS HRM Recruitment and allotment？PART 3招聘與配置第11頁(yè)，共42頁(yè)。你可以教會(huì)一只火雞爬上樹，但最好是找來(lái)一只松鼠。you can teach a Turkey to climb a tre

11、e,But its best to find a squirrel.松鼠和火雞Squirrels and turkeys招聘與配置第12頁(yè)，共42頁(yè)。人崗匹配：Person-job fit，即 P-J fit。定義為一個(gè)人能力與職位的需求之間，或者人的愿望與工作的屬性之間的匹配。It is defined as a match between ones abilities and the needs of the position, or between ones desires and the attributes of the job.招聘與配置人崗匹配Person-job fit第13頁(yè)

12、，共42頁(yè)。人崗匹配Person-job fit組織（崗位）Organization (position)個(gè)人personal要求require能力ability供給supply需要need價(jià)值觀、文化氛圍Valuecultural atmosphere價(jià)值觀、個(gè)性特征Valuepersonality 招聘與配置人組織匹配模型第14頁(yè)，共42頁(yè)。招聘與配置內(nèi)招還是外招？?jī)?nèi)部招聘：Internal Recruitment外部招聘：external Recruitment When to recruit internally and when to recruit externally？ 第15頁(yè)

13、，共42頁(yè)。招聘工作流程 1、招聘需求調(diào)查 2、需求信息篩選、匯總、確認(rèn) 3、擬定招聘計(jì)劃（含渠道、預(yù)算） 4、發(fā)布招聘信息（內(nèi)部、外部） 5、收集、篩選、預(yù)約面試 6、面試選拔 7、員工錄用 8、跟進(jìn)、評(píng)價(jià)第16頁(yè)，共42頁(yè)。WHAT IS HRM Training and Development？PART 4 培訓(xùn)與開發(fā)Training and Development第17頁(yè)，共42頁(yè)。人力資源的培訓(xùn)與開發(fā)都是指為了滿足企業(yè)不斷發(fā)展的需要，為了提高員工的知識(shí)和技能，改善員工的工作態(tài)度，使員工能勝任本職工作并不斷有所創(chuàng)新，在綜合考慮組織的發(fā)展目標(biāo)和員工的個(gè)人發(fā)展目標(biāo)的基礎(chǔ)上，對(duì)員工進(jìn)行的一系

14、列有計(jì)劃、有組織的學(xué)習(xí)與訓(xùn)練活動(dòng)。培訓(xùn)與開發(fā)定義 definition Human resources training and development is to point to in order to meet the needs of enterprise development, in order to improve the employees knowledge and skills, improve the staffs working attitude, make staff qualified for the job and constantly innovate, in

15、consideration of the organizations development goals and employees personal development goals, on the basis of a series of planned and organized the employees learning and training activities.第18頁(yè)，共42頁(yè)。培訓(xùn)Training 開發(fā)Development提供給學(xué)習(xí)者目前工作所需要的知識(shí)、技能、觀念、規(guī)則和態(tài)度Provide learners with the knowledge, skills, i

16、deas, rules and attitudes they need for their current job學(xué)習(xí)超過(guò)目前工作所需要的知識(shí)、技能、觀念、規(guī)則和態(tài)度，以應(yīng)對(duì)組織的改變和成長(zhǎng)Learn more than the knowledge, skills, ideas, rules and attitudes needed for your current job to cope with organizational change and growth培訓(xùn)與開發(fā)定義 definition 第19頁(yè)，共42頁(yè)。提高工作業(yè)績(jī)Improve performance為今后可能的提升做準(zhǔn)備P

17、repare for possible future promotions調(diào)動(dòng)員工的積極性Motivate employees響應(yīng)環(huán)境的變化Respond to changes in the environment建立優(yōu)秀企業(yè)文化Build an excellent corporate culture培訓(xùn)的作用The role of training第20頁(yè)，共42頁(yè)。培訓(xùn)需求分析training demand analysis培訓(xùn)計(jì)劃制定Training planning培訓(xùn)實(shí)施training implementation培訓(xùn)效果評(píng)估evaluation of the training e

18、ffectiveness 課程體系、教材體系、 師資隊(duì)伍、教學(xué)設(shè)備等培訓(xùn)管理制度（課程開發(fā)、教材管理、師資管理、經(jīng)費(fèi)管理等）培訓(xùn)與開發(fā)的四個(gè)方面Four aspects第21頁(yè)，共42頁(yè)?，F(xiàn)狀current situation目標(biāo)target培訓(xùn)什么？Training what?第22頁(yè)，共42頁(yè)。培訓(xùn)需求分析與計(jì)劃制定培訓(xùn)實(shí)施與過(guò)程控制培訓(xùn)評(píng)估與反饋培訓(xùn)需求分析為什么培訓(xùn)(why)培訓(xùn)什么(what)培訓(xùn)誰(shuí)(whom)確定培訓(xùn)目標(biāo)制定培訓(xùn)計(jì)劃確定評(píng)估標(biāo)準(zhǔn)培訓(xùn)準(zhǔn)備誰(shuí)培訓(xùn)(Who)在哪里培訓(xùn)(Where)培訓(xùn)的時(shí)間(When)培訓(xùn)實(shí)施過(guò)程控制根據(jù)培訓(xùn)標(biāo)準(zhǔn)衡量和比較培訓(xùn)效果結(jié)果反饋培訓(xùn)與開發(fā)培訓(xùn)管

19、理三環(huán)節(jié)第23頁(yè)，共42頁(yè)。培訓(xùn)評(píng)估的四個(gè)領(lǐng)域反應(yīng)：受訓(xùn)者對(duì)培訓(xùn)的感覺怎么樣？學(xué)習(xí)：在培訓(xùn)中學(xué)到了什么原理、事實(shí)和概念？行為：受訓(xùn)者的工作行為因培訓(xùn)改變了嗎？結(jié)果：培訓(xùn)的結(jié)果是什么，如成本或離職人數(shù)等因素是否降低？培訓(xùn)與開發(fā)培訓(xùn)評(píng)估第24頁(yè)，共42頁(yè)。WHAT IS HRM Performance Management？PART 5 績(jī)效管理Performance Management第25頁(yè)，共42頁(yè)。是指各級(jí)管理者和員工為了達(dá)到組織目標(biāo)共同參與的績(jī)效計(jì)劃制定、績(jī)效輔導(dǎo)溝通、績(jī)效考核評(píng)價(jià)、績(jī)效結(jié)果應(yīng)用、績(jī)效目標(biāo)提升的持續(xù)循環(huán)過(guò)程，績(jī)效管理的目的是持續(xù)提升個(gè)人、部門和組織的績(jī)效?？?jī)效管理Per

20、formance ManagementIs to point to managers and employees at all levels in order to achieve organizational goals to participate in the performance planning, performance coaching communication, performance evaluation, performance result applied, performance goals continuous cycle of ascension, perform

21、ance management is the purpose of the individual, the department continued ascension and performance of the organization.第26頁(yè)，共42頁(yè)。績(jī)效管理的過(guò)程通常被看做一個(gè)循環(huán)，這個(gè)循環(huán)分為四個(gè)環(huán)節(jié)，即：績(jī)效計(jì)劃、績(jī)效輔導(dǎo)、績(jī)效考核與績(jī)效反饋?？?jī)效管理Performance ManagementThe process of performance management is often seen as a cycle, which is divided into four pa

22、rts: performance planning, performance tutoring, performance appraisal and performance feedback.第27頁(yè)，共42頁(yè)。績(jī)效計(jì)劃1.制定工作計(jì)劃 結(jié)果應(yīng)用7. 薪酬激勵(lì)8. 學(xué)習(xí)與發(fā)展績(jī)效評(píng)估（考核）4.績(jī)效評(píng)定含自評(píng)和上級(jí)評(píng)定5.績(jī)效反饋含績(jī)效面談和隔級(jí)面談6個(gè)人能力發(fā)展計(jì)劃績(jī)效執(zhí)行2.計(jì)劃跟進(jìn)與調(diào)整3.過(guò)程輔導(dǎo)與激勵(lì)績(jī)效管理 一般流程第28頁(yè)，共42頁(yè)。具體項(xiàng)目評(píng)分排序績(jī)效反饋Performance feedback薪酬管理salary administration 員工優(yōu)點(diǎn)和缺點(diǎn)的確定The ad

23、vantages and disadvantages fixed人事決策依據(jù)Personnel decision不合格績(jī)效的識(shí)別Unchecked performance recognition個(gè)人績(jī)效Personal Performance員工發(fā)展Employee development晉升決策Promotion decision留用/解聘決策Retention/dismissal團(tuán)隊(duì)和部門工作成績(jī)的評(píng)價(jià)Evaluation of achievement5.75.65.45.25.05.0 4.94.84.84.712345578810績(jī)效管理10種最重要用途The 10 most impo

24、rtant USES第29頁(yè)，共42頁(yè)。是指由員工自己、上司、直接部屬、同仁同事甚至顧客等從全方位、各個(gè)角度來(lái)評(píng)估人員的方法。360度評(píng)估反饋（360Feedback）Refers to the staff themselves, the boss, direct departments, colleagues and even customers from all aspects of the evaluation of the staff from all angles.第30頁(yè)，共42頁(yè)。通過(guò)對(duì)關(guān)鍵參數(shù)進(jìn)行設(shè)置、取樣、計(jì)算、分析，衡量流程績(jī)效的一種目標(biāo)式量化管理指標(biāo)，是把企業(yè)的戰(zhàn)略目標(biāo)分

25、解為可操作的工作目標(biāo)的工具。關(guān)鍵業(yè)績(jī)指標(biāo)（KPI: Key Performance Indicator）By setting, sampling, calculating, analyzing key parameters, and measuring the target quantification management index of process performance, it is the tool to decompose the enterprises strategic target into a workable target.第31頁(yè)，共42頁(yè)。WHAT IS HRM

26、Compensation Management？PART 6薪酬管理Compensation Management第32頁(yè)，共42頁(yè)。薪酬管理，是在組織發(fā)展戰(zhàn)略指導(dǎo)下，對(duì)員工薪酬支付原則、薪酬策略、薪酬水平、薪酬結(jié)構(gòu)、薪酬構(gòu)成進(jìn)行確定、分配和調(diào)整的動(dòng)態(tài)管理過(guò)程薪酬管理（Compensation Management）Compensation management, in organization development strategy under the guidance, the employees compensation principles, compensation strateg

27、y, compensation level, compensation structure, pay structure determination, distribution and adjustment of dynamic management process第33頁(yè)，共42頁(yè)。薪酬（Compensation）：雇主向雇員提供的所有物質(zhì)性的報(bào)酬(Rewards)，以交換雇員的服務(wù)。工資：根據(jù)雇員所提供的勞動(dòng)的數(shù)量和質(zhì)量，按事先規(guī)定的標(biāo)準(zhǔn)付給雇員的勞動(dòng)報(bào)酬。也可以說(shuō)工資是勞動(dòng)的價(jià)格。Salary：從事管理工作和負(fù)責(zé)經(jīng)營(yíng)等的人員按年或月領(lǐng)取的固定薪金。Wages：工人按件、小時(shí)、日、周或月領(lǐng)

28、取的工資。獎(jiǎng)金：對(duì)雇員超額勞動(dòng)的報(bào)酬。（作獎(jiǎng)勵(lì)用的錢）津貼與補(bǔ)貼：對(duì)雇員在特殊勞動(dòng)條件、工作環(huán)境中的額外勞動(dòng)消耗和生活費(fèi)用的額外支出的補(bǔ)償。通常把與生產(chǎn)（工作）相聯(lián)系的補(bǔ)償稱為津貼，把與生活相聯(lián)系的補(bǔ)償稱為補(bǔ)貼。福利（welfare）：現(xiàn)代漢語(yǔ)辭典“對(duì)職工生活的照顧”。是勞動(dòng)的間接回報(bào)。薪酬福利基本概念第34頁(yè)，共42頁(yè)。AB 外部公平性External equity公平性 內(nèi)部公平性Internal equity 個(gè)人公平性Personal equity薪酬福利薪酬公平性compensation equity Inequality rather than want is the cause

29、of trouble.第35頁(yè)，共42頁(yè)。WHAT IS HRM Labor Relations Management？PART 7 勞動(dòng)關(guān)系管理Labor Relations Management第36頁(yè)，共42頁(yè)。現(xiàn)代的、積極的員工關(guān)系管理主要包含：勞動(dòng)關(guān)系管理（指?jìng)鹘y(tǒng)的簽合同、解決勞動(dòng)糾紛等內(nèi)容）、法律問(wèn)題及投訴。員工的活動(dòng)和協(xié)調(diào)、心理咨詢服務(wù)、員工的沖突管理、員工的內(nèi)部溝通管理、工作豐富化、晉升、員工的信息管理、員工的獎(jiǎng)懲管理、員工的紀(jì)律管理、辭退、裁員及臨時(shí)解聘、合并及收購(gòu)、工作擴(kuò)大化、崗位輪換等。勞動(dòng)關(guān)系管理（Labor Relations Management）Modern an

30、d active employee relationship management mainly includes: labor relationship management (referring to the traditional contract signing, solving labor disputes, etc.), legal problems and complaints.Employee activity and coordination, counseling, the staff of conflict management, staffs internal comm

31、unication management, job enrichment, promotion, employee information management, employee management, employee discipline, dismissal, rewards and punishments and temporary layoffs discharge, mergers and acquisitions, job enlargement, job rotation, etc.第37頁(yè)，共42頁(yè)。如何成為一個(gè)合格的人力資源管理者？How to become a qual

32、ified human resource manager一個(gè)好的心態(tài) A good attitude一顆積極向上、主動(dòng)學(xué)習(xí)的心A positive, active learning heart保密意識(shí) Secrecy consciousness責(zé)任意識(shí) responsibility consciousness服務(wù)意識(shí) Service Consciousness三個(gè)意識(shí) Three consciousness第38頁(yè)，共42頁(yè)。 謝謝聆聽！ 第39頁(yè)，共42頁(yè)。愛是什么？一個(gè)精靈坐在碧綠的枝葉間沉思。風(fēng)兒若有若無(wú)。一只鳥兒飛過(guò)來(lái)，停在枝上，望著遠(yuǎn)處將要成熟的稻田。精靈取出一束黃澄澄的稻谷問(wèn)道：“

33、你愛這稻谷嗎？”“愛。”“為什么？”“它驅(qū)趕我的饑餓?！兵B兒啄完稻谷，輕輕梳理著光潤(rùn)的羽毛。“現(xiàn)在你愛這稻谷嗎？”精靈又取出一束黃澄澄的稻谷。鳥兒抬頭望著遠(yuǎn)處的一灣泉水回答：“現(xiàn)在我愛那一灣泉水，我有點(diǎn)渴了?！本`摘下一片樹葉，里面盛了一汪泉水。鳥兒喝完泉水，準(zhǔn)備振翅飛去?！罢?qǐng)?jiān)倩卮鹞乙粋€(gè)問(wèn)題，”精靈伸出指尖，鳥兒停在上面。“你要去做什么更重要的事嗎？我這里又稻谷也有泉水。”“我要去那片開著風(fēng)信子的山谷，去看那朵風(fēng)信子?！薄盀槭裁矗克茯?qū)趕你的饑餓？”“不能?！薄八茏虧?rùn)你的干渴？”“不能?！睈凼鞘裁?？一個(gè)精靈坐在碧綠的枝葉間沉思。風(fēng)兒若有若無(wú)。一只鳥兒飛過(guò)來(lái)，停在枝上，望著遠(yuǎn)處將要成熟的稻田。精靈取出一束黃澄澄的稻谷問(wèn)道：“你愛這稻谷嗎？”“愛。”“為什么？”“它驅(qū)趕我的饑餓?！兵B兒啄完稻谷，輕輕梳理著光潤(rùn)的羽毛?！艾F(xiàn)在你愛這稻谷嗎？”精靈又取