JD 樓面經(jīng)理主管

1、.：.；JOB DESCRIPTION任務(wù)職責(zé)JOB TITLE 職位 : Supervisor / Restaurant Manager樓面主管/ 樓面經(jīng)理DEPARTMENT 部門 : Chinese Section西餐部GRADE/LEVEL 級別 : REPORTS TO 直接上司 : Assistant Chinese Section Manager 餐廳經(jīng)理RESPONSIBLE FOR 責(zé)任范圍 : REVIEWED BY 制定/更新于 : SCOPE 任務(wù)范圍 : To assist the Assistant Chinese Section Manager to achiev

2、e or surpass financial goals set in both the Restaurant budget and forecast through on-going motivation and training of staff members reporting to you; to ensure their comprehension and adherence to the clearly established service standards; to follow, train and ensure the adherence to procedures; t

3、o ready subordinates for promotion ensuring a smooth operation at all times and by setting an example of personal attention, care and anticipation of guest needs thus creating an atmosphere of professionalism and well-being in the outlet, leading to a highly successful operation.協(xié)助高級樓面經(jīng)理完成或超越由餐廳預(yù)算與對

4、正在進展的運營活動的預(yù)測而制定出的營業(yè)目的，并培訓(xùn)員工向他報告；確保他們了解并執(zhí)行已確認(rèn)的效力規(guī)范；執(zhí)行、培訓(xùn)并確保效力程序；使下級服從管理以確保運作順利，預(yù)備關(guān)于對客效力的實例，如對客人的關(guān)注、關(guān)懷以及估計客人的需求，從而在餐廳內(nèi)發(fā)明出專業(yè)化與良好的環(huán)境，指點極為勝利的運作。DUTIES/RESPONSIBILITIES:義務(wù)與責(zé)任:-Create through your total commitment to excellence an environment of complete well-being and satisfaction of our restaurant Patron

5、s by providing friendly, fast, consistent and professional service. 完成他一切的義務(wù)以提供友善的、快速的、可靠的、專業(yè)的效力從而發(fā)明令顧客稱心的良好環(huán)境-Contribute in every way possible to the profitability of the outlet by ensuring fast, attentive and professional service extended to all guests and by deploying up-selling techniques. Make

6、it a point to personally approach each guest/table and enquire from the guest(s) how they are, if they are happy with there food and the service they are receiving. Rectify any negative comments personally and at once and discuss any negative comments in detail with the Assistant Chinese Section man

7、ager. 確保向一切的顧客提供快速、殷勤的、專業(yè)化的效力與相應(yīng)的推銷，利用任何一個能夠的時機添加餐廳的盈利，親身訊問每位/桌客人他們所享用的食物與效力能否讓他們稱心。親身消除任何負(fù)面的意見，并與高級樓面經(jīng)理一同細(xì)致討論這些負(fù)面意見。-Monitor daily actual sales against the budget and the forecast and rectify any shortages through additional sales. 監(jiān)控日常的按照預(yù)算所制定出的現(xiàn)行銷售方式，并預(yù)測和調(diào)整附加銷售中的缺乏。-Reduce overhead costs by minim

8、izing un-productivity in labor deployment. 根據(jù)人員配置的最小化配置減少超額費用的破費。-Manage and organize your operation. Delegate an appropriate amount of work to your subordinates. 組織并管理您的運作。向您的下屬適當(dāng)授權(quán)。-Lead by example. 起帶頭作用-You will be totally familiar with the menu and the daily specials, the mode of preparation an

9、d the ingredients used in each dish. You will make it a point to check with the Chef daily as to items available in the kitchen which need pushing, items which are not on the menu and know all dishes not listed on the menu which the kitchen can prepare with ease. Equally, you must know all dishes/it

10、ems on the menu which are not available or sold out and possibly necessitate a preparation change. Sold-out, not available items must be clearly written on the service board in the kitchen/service area by you. 您必需對菜單、每日的特征菜、菜品的預(yù)備方式和每道菜所用的原料都非常熟習(xí)。并且每日向廚師核對每日需求推銷的菜品，哪些菜品沒有上菜單，并且知道一切沒有列上菜單但是廚房可以預(yù)備的菜品。同

11、樣的，您也必需知道菜單上一切的菜品哪些不能被提供或者已賣完，并且做出必要的調(diào)整和改動，售完的和不能提供的菜品必需由您清楚地寫在廚房/效力區(qū)域的效力公告板上。-You will know the wine list by heart, be familiar with all vintages and the characteristics of each wine. You will be informed by the Beverage Manager regarding wines/beverages which need pushing, vintages which have chan

12、ged and wines which are sold out. 您必需用心思解酒單，并且對每種紅酒釀造年份和特性都要非常熟習(xí)。您需求向酒水部經(jīng)理核對需求特別推銷的酒水/飲料，過期的以及已售完的紅酒。-If you are asked by the Assistant Chinese Section Manager to conduct the pre-service briefing, all pertinent information regarding the above must be passed on to the staff. 假設(shè)您被高級樓面經(jīng)理要務(wù)虛施班前會，一切的相關(guān)信息

13、都要求傳達給員工。-In your position, you will take particular care of your and your subordinates grooming at all times and wear your uniform with pride and great aplomb. You will ensure that their uniform is worn in the same spirit. 您的職務(wù)要求您隨時特別留意您的和您下屬的儀容儀表，保證他穿著制服時堅持驕傲和自信。您必需確保他們穿著制服是堅持同您一樣的精神形狀。-Establish

14、excellent rapport between yourself and all other departments and sections in the hotel and extend your full co-operation. This will pay off in a very short time in your area. 與酒店其他部門機構(gòu)建立非常友仁慈好的關(guān)系并開展好的協(xié)作。-You are totally familiar with all established standards/ procedures and your own and your subord

15、inates job descriptions so that you can make clear, concise comments on all your subordinates performance. You know the Hotel employee and the dress and deportment handbooks by heart and through this keep tight, yet fair reins on your subordinates. 您必需熟習(xí)所制定的一切的規(guī)范/程序以及他的與您下屬的職位要求，以便于您可以給與您下屬的表現(xiàn)清楚準(zhǔn)確地評

16、價。您必需熟記飯店員工手冊并且要求您的下屬貫徹執(zhí)行以堅持任務(wù)熱情。-You must be totally familiar with all safety and security standards and procedures. 您必需對平安捍衛(wèi)規(guī)范與程序相當(dāng)熟習(xí)。-You will meet with the Assistant Chinese Section Manager on a daily basis to update him on any and all occurrences having taken place, but not recorded in the log

17、book and seek his instructions as to how to prevent any re-occurrences, suggest additional and specialized training for the subordinates in a particular subject and make your recommendations as to how to solve the problem. 您需求每日同高級樓面經(jīng)理睬面以更新每日所發(fā)生的任何突發(fā)事件，但不需求記錄進值班日記，只是尋求預(yù)防這類事件的再次發(fā)生的方法。建議組織下屬參與額外的、特別的培

18、訓(xùn)，建議這一特別課程的內(nèi)容為“怎樣處理問題。 -You will read the Restaurant log book on a daily basis and note the most pertinent points particularly with regards to any deviation from standards. You will also note any comments made regarding a particular guest and his/her special requests. 您必需每日查看餐廳的值班日記并簽上中肯的意見尤其是有關(guān)于違背規(guī)

19、范的行為。并且您還要備注上有關(guān)于特殊客人與這些客人特殊要求的內(nèi)容。-Make clear, concise and objective comments and recommendations to the Assistant Chinese Section. Manager as to how you suggest improvements of the overall standing of your assigned restaurant could be most effectively achieved 向高級樓面經(jīng)理清楚地、簡練的、客觀的提出改良他所擔(dān)任的餐廳的意見或建議，并保證

20、改良方案被有效的實施。-You will arrange to have a monthly meeting of not less than 10 minutes with each Captain to discuss matters concerning staff, his/her own personal problems and to get a better feel of the whole operation. Such meetings will be held in private. 您必需安排不少于10分鐘的與每位領(lǐng)班的周例會，討論關(guān)于員工，他或她的個人問題等事宜，讓整

21、個運營過程都能有一個很好的覺得。這樣的會議應(yīng)該的進展。-You will be asked by the Assistant Chinese Section Manager to attend the Section meeting on a weekly basis. 您將被高級樓面經(jīng)理要求參與西餐部的每周例會。-Any special requests from you or any of your subordinates will have to be discussed and approved by the Assistant Chinese Section Manager. 任何

22、您的或您下屬的特殊要求都要經(jīng)過高級樓面經(jīng)理的同意。-Should you for any reason have to request for a change in your duty schedule, scheduled day off or scheduled annual leave, such request must be brought to the attention of the Assistant Chinese Section Manager for his consideration/approval 假設(shè)您由于任何理由要求改動您的任務(wù)時間、休憩時間和年假時間，這樣的

23、要求都要報給高級樓面經(jīng)理，并獲得他的認(rèn)同/同意。-In case of sickness or any other reason preventing you from coming to work, you must inform the Assistant Chinese Section. Manager or his representative at the earliest possible time. 假設(shè)您身體欠佳或有其他緣由讓您不能前來任務(wù)，您必需盡能夠早的告知高級樓面經(jīng)理或他授權(quán)的代表他的人。You will attend with your subordinates the

24、 service staff food presentation/tasting when such presentation/tasting has been arranged by the Assistant Chinese Section Manager.當(dāng)高級樓面經(jīng)理安排菜品引見/試嘗的時候，您將會與您的下屬一同參與提供應(yīng)員工的新菜品的引見/試嘗。-You will attend with your subordinates the service staff wine and beverage tasting/presentation whenever such tasting ha

25、ve been arranged by the Assistant Chinese Section Manager. 當(dāng)高級樓面經(jīng)理安排試嘗的時候，您將與您的員工一同參與提供應(yīng)員工的紅酒和飲料的試嘗/引見。-You will raise every/all requisitions for operating supplies, needed for the operation and have it approved. 您要擔(dān)任提出餐廳運作所需的物品的懇求，并使其得到同意。-You will assist the Assistant Chinese Section Manager with

26、the proper storage, the turnover and cleanliness of guest supplies in his care. 您需求協(xié)助高級樓面經(jīng)理留意庫存量、營業(yè)額以及客用品的衛(wèi)生情況-The Captains are encouraged to solve any guest problems or complaints of minor importance directly. However, you must assist the Captains without delay if a guest is irate, abusive or the s

27、taff finds it impossible to placate him/her. 鼓勵領(lǐng)班直接處置不太重要的關(guān)于客人的任何問題或贊揚。但是，假設(shè)當(dāng)客人生氣、辱罵或員工無法安撫客人的時候您必需及時協(xié)助領(lǐng)班處理。 Incidents of this nature must be reported as soon as possible to the hotel manager on duty. 整個事件必需盡快向酒店當(dāng)值經(jīng)理報告。-If you hear any negative guest comments on any other services provided by the ho

28、tel i.e. Telephone, Laundry, Housekeeping, Front Office etc., pass such comments fully and correctly on to the Asst. Chinese Section Manager. 假設(shè)當(dāng)他聽到任何關(guān)于酒店其他效力的負(fù)面意見，如：、洗衣、客房、前臺等等，請將這些意見完好的并準(zhǔn)確地向高級樓面經(jīng)理匯報。-For any repairs of non-urgent matter, you will inform the Assistant Chinese Section. Manager. In h

29、is absence, you will raise a work order, approve it and hand the copies to the Chinese Section Head on his returns for filing, and follow up. The original has to be sent to the Engineering Department without delay. 關(guān)于不緊要的維修事件應(yīng)向高級樓面經(jīng)理匯報。在他缺席的時候，您將遞交被同意的維修單，并將復(fù)印件交給西餐行政經(jīng)理，當(dāng)高級樓面經(jīng)理前往后存檔，并跟進。原單及時交與工程部。-Fo

30、r urgent Engineering matters, the Chief Engineer or his deputy must be contacted without delay. Also, under these circumstances a repair and maintenance order must be raised and dealt with as above. 很緊要的工程事件，需求及時與總工程師或他授權(quán)代表他的人聯(lián)絡(luò)。同樣的，維修單將按上述程序上交。-Any matter pertaining to the bar or beverages in gener

31、al must be brought to the attention of the beverage manager. 關(guān)于酒吧與酒水的任何時間需求告知酒水部經(jīng)理。- You are directly responsible to ensure the safety and well-being of all restaurant patrons throughout and members of staff in your area in particular. 您有責(zé)任確保餐廳內(nèi)一切客人和在您管轄區(qū)域內(nèi)的員工的平安與安康。-It is your responsibility to inf

32、orm the Assistant Chinese Section Manager without delay regarding any member of your subordinate team contemplating to resign so that a suitable replacement can be found on a timely basis. 您有責(zé)任及時告知高級樓面經(jīng)理關(guān)于您下屬的辭職志愿，以便及時安排適宜的人選替代空缺。- You will inform the Assistant Chinese Section. Manager immediately o

33、f any discontentment or problems arising from any member of your subordinate staff. 您應(yīng)及時向高級樓面經(jīng)理反映關(guān)于您下屬的不滿心情或問題。-Any verbal warning given and any official discussion held with any of your subordinates must be written down, stating all pertinent points discussed so that it can be filed on the individu

34、als record. 任何口頭上的警告和任何與您下屬正式的討論都要求被記錄下來，記錄下一切討論后的中肯的意見，以便于在個人記錄中存檔。-Twice a year you are responsible to prepare a written appraisal of each permanent employed Captain reporting to you most often, giving a clear and fair assessment of the individuals performance, discuss such appraisal in detail wit

35、h the Captain concerned, who will have to sign the appraisal. This document is to be treated strictly confidential and be passed on to the Assistant Chinese Section. Manager by you personally. 每年兩次，您需求預(yù)備每位長期雇用領(lǐng)班的評價資料，并對其個人表現(xiàn)做出清楚地、公正的評價，并就這些評價與相關(guān)的領(lǐng)班細(xì)致討論并簽字確認(rèn)。這些文件將作嚴(yán)厲嚴(yán)密處置并由您本人親身交給高級樓面經(jīng)理。-You will read

36、 each appraisal made by your Captains of their subordinates and if you concur with the appraisals, initial them, pass them personally on to the Assistant Chinese Section. Manager and treat such document as confidential. 您需求閱讀下屬對他的領(lǐng)班的評價，假設(shè)您贊同，簽字后將其親身交給高級樓面經(jīng)理，并對這些文件作嚴(yán)密處置-You will conduct the daily pre

37、-and post-service briefing and debriefing. 您要主持日常的班前會和班后會。-You will attend all training session according to schedule. 按照時間表，您將參與一切的培訓(xùn)。-The Assistant Chinese Section. Manager may ask you to conduct training sessions. It is your responsibility to prepare such training sessions with great attention an

38、d care to ensure that the maximum value of learning is derived by all attendants from your sessions. 高級樓面經(jīng)理能夠會要務(wù)虛施培訓(xùn)課程。您的責(zé)任是用心預(yù)備以確保參與您培訓(xùn)課程的效力員能最大限制從您的課程里獲得價值。-You may be chosen by the Assistant Chinese Section Manager to attend cross-training in another department of the hotel. Such cross-training is given for your own benefit and you are encouraged to learn as much as possible. The report received from the host department head on your performance/interest shown will form part of your personal file. 您將有能夠被高級樓面經(jīng)理安排參與酒店其他部門的交叉培訓(xùn)。交叉培訓(xùn)將給他本身帶來益處，并且也鼓勵您盡能夠多的去學(xué)習(xí)。從您去到的那個