飯店實用英語（第三版）Unit Four

1、Unit FourWords & PhrasesResolve v.to find an answer for,to settle解決Update v.to make information current,to bring up to date更新Verify v.to make sure about檢驗，查證Authorize v.to approve核準，授權Discrepancy n.disagreement,difference差異Outstanding adj.欠付的Balance n.余額，結存Complimentary adj.免費的Transaction n.the exch

2、ange of merchandise property,or services for cash or a promise to pay 交易，事務Expire v.not to be current,to be invalid期滿Words & PhrasesAssemble v.收集Promptly adv.quickly,without delay迅速地Courteously adv.politely,graciously禮貌地Pickup n.領取Incur v.引起，招致Posting n.entering charges on the appropriate financial

3、record記賬Settle v.to pay by arrangements made before or at the time of check out支付，結賬Billing n.the sending of a written statement for the cost of products or services入賬Exercise v.行使Words & PhrasesShift n.班次Crucial adj.重要的Associates n.同事Cordial adj.誠懇的Substantial adj.相當多的Audit v.to examine hotel recor

4、ds to check for accuracy審計Voucher n.a record of a charged transaction in the hotel證據(jù)，票據(jù)Coupon n.a certificate for certain product or service憑證，代用券Memo n.內部通知Words & Phrasesmini bar n.客房內小冰柜refund v.退款invoice n.發(fā)票guest folios客人賬戶charge.to 記賬defer.to延遲settle the account結賬corporate account公司賬戶revenue c

5、enter創(chuàng)收部門the means of settlement結算方式zero out結清payment in full 全額付款Notes1.authorization code:a code from a credit card service indicating that the requested transaction has been approved.認證號碼。2.personal check:a form of payment made by a person against a bank checking ers check:a check

6、 issued by a bank,payable internationally with proper signature.4.status:the state or condition of a guest room as vacant or occupied.5.occupied:a room status term indicating that a guest is currently registered to the room.已入住房。6.on change:a room status term indicating that a room is in need of hou

7、sekeeping services before it can be occupied.待清掃客房。Notes7.out of order:indicating that a room is not available for guest assignment.壞房。8.vacant and ready:indicating that a room has been cleaned and is ready for the next guest.待售房。9.room status report:a report that indicates the current status of roo

8、ms according to housekeeping designations,such as on change,out of order,and clean and ready for inspection.10.guest cycle:a term used to describe Front Office operations from the moment of first contact with guests to the moment of departure.The guest cycle consists of four stages:pre arrival,arriv

9、al,occupancy,and departure.11.zero out:to settle in full the balance of a folio account as the guest checks out.Notes12.guest history records:a record of personal and financial information about hotel guests relevant to marketing and sales that can help the hotel serve the guest on return visits.客人檔

10、案。13.direct billing:a credit arrangement,normally established through correspondence between a guest or a company and the hotel,in which the hotel agrees to bill the guest or the company for charges incurred.14.revenue center:an operating division or department which sells goods or services to guest

11、s and thereby generates revenue for the hotel.The Front Office,food and beverage outlets,room service,and retail stores are typical revenue centers.Notes15.night auditor:an employee in the Accounting Office of a hotel who checks the accuracy of postings on the guest accounts at night.夜審。16.non guest accountfolio:a folio used to chart transactions on an account assigned to a local business or agency with charge privileges at the hotel,or to a group