商務(wù)打電話禮儀英文-精品文檔

1、商務(wù)打禮儀英文假如你經(jīng)常和外國(guó)人來(lái)往，那么你就要懂用英語(yǔ)接了，商務(wù)打禮儀英文有哪些?下面是學(xué)習(xí)啦我搜集整理的一些內(nèi)容，希望對(duì)你有幫助。商務(wù)禮儀常用英語(yǔ)1.常用詞匯區(qū)域號(hào)碼Areacode投幣Coincall會(huì)議Conferencecall信譽(yù)卡Creditcardcall干擾Crossedlines直撥Directdialcall國(guó)內(nèi)Domesticcall分機(jī)Extension分機(jī)號(hào)碼Extensionnumber交換臺(tái)號(hào)碼Exchangenumber公用Publictelephone長(zhǎng)途Longdistancecall市內(nèi)Localcall傳話機(jī)Mouthpiece對(duì)講機(jī)系統(tǒng)Interco

2、msystem國(guó)際Overseascall同線Partyline無(wú)線Radiotelephone本Telephonebook亭Telephonebooth號(hào)碼Telephonenumber電信局Telephoneoffice通話次數(shù)表Servicemeter2.常用禮貌句型(1)自報(bào)家門這里是青海貿(mào)易公司的TinaHao。我能為您做些什么?ThisisTinaHaoofQinghaiTradingCompany.MayIhelpyou?(2)聽(tīng)不清楚對(duì)不起，我沒(méi)聽(tīng)懂您講的話。Sorry.Ididntgetwhatyousaid.我聽(tīng)不太清楚.Icanthearyouverywell.通信效果不

3、太好.Wehaveabadconnection.我聽(tīng)不太清楚您講的話.Icantcatchwhatyouaresaying.發(fā)生上面的情況，您能夠請(qǐng)對(duì)方再重復(fù)一遍，您能夠講:能請(qǐng)您再講一遍嗎?Couldyourepeatthat,please?您能再講一遍嗎?Wouldyousaythatagain?(3)請(qǐng)對(duì)方講慢點(diǎn)您能再講慢一點(diǎn)嗎?Wouldyouspeakmoreslowly?您能再大聲一點(diǎn)嗎?Couldyouspeakup/outalittle?您能再講清楚一點(diǎn)嗎?Wouldyouspeakmoreclearly?(4)幫助轉(zhuǎn)分機(jī)請(qǐng)幫我轉(zhuǎn)分機(jī)211.Pleaseconnectmewit

4、hextensiontwo-one-one.請(qǐng)幫我接人事部好嗎?Couldyouputmethroughtothepersonneldepartment,please?(5)他在忙線中他如今正在接另一個(gè).tiesonanotherlinerightnow.他正在接長(zhǎng)途.有什么我能夠幫您嗎?Hestalkingalong-distancecallnow,whatcanIdoforyou?抱歉.他正在打.Sorry.hislineisbusy.(6)請(qǐng)對(duì)方稍等一下您能稍等一會(huì)兒?jiǎn)?Couldyouholdamoment.please?您能稍等一會(huì)兒?jiǎn)?Canyouholdon.please?請(qǐng)稍等

5、一下.他馬上來(lái)接.Justamoment.Heisonhiswaynow.(7)如今不方便接她如今有客人。Shehasavisitoratthemoment.他正在開(kāi)會(huì)。Heisinameetingnow很抱歉，我正好要出門?？刹荒軌蛏院笤俅蚪o您。Imsorry,butIwasjustonmywayout.CanIgetbacktoyoulater?他有來(lái)上班，不過(guò)如今不在座位上.Hesherebuthesnotathisdeskrightnow.他還沒(méi)到辦公室。Hehasntcometotheofficeyet.很抱歉，他剛剛外出了.Imsorry,butheisoutrightnow.(8

6、)在休假中他今天休假.Heisofftoday.商務(wù)打禮儀英文用語(yǔ)基礎(chǔ)會(huì)話1.leavingaMessage(留話)學(xué)習(xí)重點(diǎn)：找某人聽(tīng)表示某人不在表示要留話留下本人的聯(lián)絡(luò)處詢問(wèn)怎樣拼對(duì)方的姓名會(huì)話1留下聯(lián)絡(luò)處A：ThisisDengRobertDengfromTaiwan.IdliketospeakwithyourDirector.我姓鄧，臺(tái)灣的Robert鄧。請(qǐng)您們主任聽(tīng)。B:Mr.Jonesisnotinrightnow.MayItakeamessage?Jones先生如今不在，您要不要留話?A：Yes.CouldyouaskhimtocallmeattheHiltonHotel，Room

7、No.579?好，請(qǐng)轉(zhuǎn)告他打到希爾頓店，579號(hào)房來(lái)找我，好嗎?B:Certainly，Mr.Deng.HiltonHotel，Room579?沒(méi)問(wèn)題，鄧先生，希爾頓579號(hào)房嗎?A：Thatsright.Thankyou.沒(méi)錯(cuò)，謝謝您。詞語(yǔ)1.Thisis我是。在中講明我是誰(shuí)時(shí)，是用Thisis，而不是Iam。2.Idliketo等于Iwouldliketo我想。wouldlike為want的客氣用法。3.speakwith找聽(tīng);與講話4.in在(家、辦公室)中。此處的in不是介系詞，而是副詞。5.rightnow如今。right為副詞，意思是正是，為強(qiáng)調(diào)的用法。6.takeamessage

8、(幫人)留話。take是記下;記錄，message是口信;傳話。7.Non.No是number的縮寫，通常放在數(shù)目字的前面，表示第號(hào)，如No.3，即是第三號(hào)。8.certainlyadv.當(dāng)然能夠;好(白話用法)關(guān)鍵句型CALLER：請(qǐng)轉(zhuǎn)告他打到找我Couldyouaskhimtocallmeat?這句型適用于找不到對(duì)方，或?qū)Ψ接惺虏荒芮皝?lái)接聽(tīng)時(shí)，留下本人的聯(lián)絡(luò)處，請(qǐng)其回電。at之后可接地點(diǎn)或號(hào)碼。could是請(qǐng)求或征詢時(shí)的助動(dòng)詞，用于請(qǐng)求、委托時(shí)，語(yǔ)氣謙虛客氣。同義句Wouldyoutellhimtocallmeat?Couldyouinform*himthatIcanbereached*at?Wouldyouhavehimgetbacktome*at?informv.通知reachv.能聯(lián)絡(luò)得到getbackto(someone)回(某人)RECEIVER：他不在，您要留話嗎?Itakeamessage?這句話適用于某人只是暫時(shí)不在，而仍會(huì)回來(lái)之時(shí)。請(qǐng)對(duì)方留話即表示本人將告知某人，請(qǐng)其主動(dòng)聯(lián)絡(luò)，而不必勞煩對(duì)方再打來(lái)。may是用于請(qǐng)求或征詢時(shí)的助動(dòng)詞，可以用can代替，不過(guò)may在語(yǔ)氣上較為客氣。同義句Mr.Jonesisout*atthemoment*.Wouldyouliketoleaveamessage?Mr.Jonesisnotavailable*rightnow.M