03反應01結構,任務和職責reaction frameworkroles and

1、家樂福中國風險防范部Carrefour China Risk Prevention反應01 結構&任務和職責Reaction 01 Framework & Roles and Responsibilities概述首先，家樂福四個不同級別處理組織結構概述家樂福處理組織結構級別關鍵內容類型家樂福中國全國 (CCNCC):政策和控制， 協(xié)調和交流水平職能控制：人力資源，保安，財政，IT,法律，后援，公共關系垂直控制：大區(qū)，小區(qū)，門店優(yōu)先處理COS 中心的專業(yè)（緊急中心）定期回顧增強家樂福處理能力&準備行動堅決遵守管理條例適應全球家樂福有效率的系統(tǒng)管理理念政治和敏感團體/事件經濟問題比如通貨膨脹IT

2、:,系統(tǒng)問題和后備支持周邊環(huán)境自然比如處理: 包括供應商: 商品/衛(wèi)生/食品質量和安全的：員工團體區(qū)長外部關系 (合作伙伴，公共關系)擴展全面管理/發(fā)展和關系實行但不包括詳細操作過程在大多數(shù)情況下，主要是管理的預防/減少區(qū)級銷售&市場主要顧務問題主要保安問題城市級（地區(qū)經理和商品管理城市公共關系，人力資源，法律部門管理城托a.主動協(xié)調不受國家影響對當?shù)匚C事故進行監(jiān)督的當?shù)?城市部門門店級（店長）銷售，顧務門店在一切情況下，爭取事故的預防/減少在一些情況下，較為注重管理和防御方面當?shù)兀喊ó數(shù)氐墓躺唐?、衛(wèi)生、品質等問題門店級當?shù)兀郝殕TOVERVIEW, an Overview of Car

3、refours different levels:anization Structure for Crisis Management at fourCarrefoursanization Structure for Crisis ManagementVerticalLevelsKey ConcernsCrisis TypesNational Carrefour China National Crisis Committee (CCNCC):Policy and National Control, Coordination and CommunicationHorizontal Function

4、ary Control: HR, Security,Finance, IT, Legal: Backup, PRVertical Operational Control: Territory-, Region- and Store-levels espelly in Dispute- or Priority-settlementProfesal operation of the COS (Emergency Operation Centre)Periodical Review and Reinforcement of Carrefours Crisis Management Capabilit

5、y & ReadinessConsistent Compliance with National Regulations on Crisis ManagementAdapion of Useful System and Ideas from Carrefour GlobalPolitical and Community-sensitive National / Media IesEconomy e.g. InflationIT :, System problems and BackupEnvironmentalNatural Disaster e.g.EarthquakesNational O

6、peration with Crisis Management Implication: Involves Nationalrs: Merchandise / Hygiene / Food Quality and SafetyNational: Groups of EmployeesTerritory ManagersExternal Relations (Partner,ernment, PR Agency)ExpanOverall management, external/development and relations.Supervibut not on detailed operat

7、ionsost cases, primarily the Preventive / Reductive aspects of Crisis ManagementTerritorial Sales & MarketingMajor Customer Service iesMajor Security iesCity Level (Regional Managers):Operations and Merchandise.Managing City PR, HR, Law FirmManaging City CommisUnita. Coordination of Local initiatives on Local / City Media which will supervise Local Crises without National ImpactStore Level (Store Manager):Sales, Customer ServiceStore OperationIn all cases, be activehe Preventive / Reductive aspects of Crisis ManagementIn some cases, more the OperationalManagement and R