avayaaura解決方案專題知識

1、Avaya AuraA New Era of Business CommunicationsOverview02 June 第1頁2 Avaya Inc. All rights reserved.Your Communications JourneyEmpowering the business userNETWORK-CENTRICEnablers: NetworkBusiness Benefit: Total Cost of Ownership,Operational EfficienciesORGANIZATION-CENTRICEnablers:Mobility, Collaborat

2、ion, VideoBusiness Benefit: Customer Service,Employee ProductivityUSER-CENTRICEnablers: Web 2.0,Personalization, Social NetworksBusiness Benefit: User Empowerment,User & Business Productivity, Competitive AdvantageYesterdayTodayTomorrow第2頁3 Avaya Inc. All rights reserved.Avaya Aura2How To Get It Sta

3、rted3Avaya AuraCommunication Industry Background1Avaya Aura Packaging4第3頁4 Avaya Inc. All rights reserved.Vocabulary SIPH. 3233GNGNIMSTDM/ISDNPSTNSIP TrunkSBCSOA第4頁5 Avaya Inc. All rights reserved.Large Enterprise communication requirementCommunication challenge to Large EnterpriseMulti-vendor syste

4、m integrationUniform Dial PlanReliability and SecurityA central managementIncreasing Mobility requirementSome Example:Ping An Insurance: 40,000 employee across 3000 branchesPetrol China: Installed Avaya solution at HQ(3000 user), planning install 18,000 IP phones in every gas station. 第5頁6 Avaya Inc

5、. All rights reserved.Case Study (Imperatives)Scenario450 locations450 separate PBXs56 contact center applicationsRequirementsA single SIP-enabled core56 CC to 6 CCThe nationwide deployment must be completed within 6 months第6頁7 Avaya Inc. All rights reserved.Communication Industry Trend - Enterprise

6、Mobility and distribution of networksPresenceCommoditization of Voice ServicesApplication Integration to improve TCO of communication End to End IPSIP trunking being deployed as a PSTN service and for site to site peering)第7頁8 Avaya Inc. All rights reserved.Communication Industry Trend Service Provi

7、der3GNGNIMSImpact to the Enterprise communication marketSIP Trunking service Transparent integrating IMS base Application第8頁9 Avaya Inc. All rights reserved.Communication Industry Background1How To Get It Started3Avaya AuraAvaya Aura2Avaya Aura Packaging4第9頁10 Avaya Inc. All rights reserved.Ancient

8、Story第10頁11 Avaya Inc. All rights reserved.EnterpriseCore NetworkPBXPBXPBXKTSKTSCCAura Creates Order out of ChaosPBXCCPBXPBXKTSKTSCCSM Aura Creates a Single, Centralized Dialplan Aura Centralizes Call Admission Control Aura Simplifies Network InterconnectVM1VM-NVM-2CCVM第11頁12 Avaya Inc. All rights r

9、eserved.Data Center2Branch (DO, CM)i120Contact CenterData Center1CommunicationManager(Active)CommunicationManager(Standby - ESS)Aura Centralized Dial PlanO O OO O OO O OPSTNSIP TrunksSIP TrunksContact Centeri120Contact Center45-XXX445-XX630-XXXX22-XXXXXSMSM第12頁13 Avaya Inc. All rights reserved. Cuts

10、 Costs with Central TrunkingPBXCCPBXKTSCCAuraCoreSP #2SP #1SP #3CCCCPBXKTSSP #3PBXSP #1SP #2$第13頁14 Avaya Inc. All rights reserved.Geo-Scale to 450,000 UsersUp to 10 Data Centers all Geo Redundant and ActiveTLS Connections to Every User Worldwide25,000 Users30,000 Users40,000 Users10,000 Users25,000

11、 Users25,000 Users45,000 Users15,000 Users25,000 Users10,000 UsersSMSMSMSMSMSMSMSMSMSM第14頁15 Avaya Inc. All rights reserved.Aura: Enterprise-Wide MobilityLets Users Register From Anywhere in the WorldSame Number Same NameSame Login and PasswordSame FeaturesHandles Emergency Dialing - 911CoreSM第15頁16

12、 Avaya Inc. All rights reserved.MXApplication PlatformAvaya Aura ArchitectureApp3rd PartyendpointsAvayaCM Brancho o oAvayaCM Standaloneo o oApplication PlatformG8603rd Party PBXsSBCAppServiceProvidersSystemManagerAppMMVPCMSessionManagerAvaya Aura CoreSIPTrunksMediaServersTDMTrunksAccessConnectionApp

13、licationSIPPresenceSessionManagerSessionManagerAvaya one-Xendpoints第16頁17 Avaya Inc. All rights reserved.Huge 3rd Party SIP Interoperability GrandStreamCouterpath/eyeBeamAudioCodesPolycomDiVitasFreiTelTeleDexSNOMMitelQuesComCisco ATAAscomInnoMediaSamsungDasanMotorolaCisco第17頁18 Avaya Inc. All rights

14、 reserved.SMSMAuraCoreAura Quicker App Deployments ExampleSteveCharlie G.Call Charlie G.)DBCMSIP A/S CallBlocker第18頁19 Avaya Inc. All rights reserved.Case Study (Aura Deployed)Payback Results and Other Benefits$3M annual savings from reducing trunk access fees$1.25M annual savings from consolidating

15、 56 call management servers to just 6$2.8M annual maintenance plus upgrade savings potential from consolidating hardware and upgrade protection.(Payback in less than 6 months)Standardize on a single dial planCentralized managementCustomer service will be improved significantly第19頁20 Avaya Inc. All r

16、ights reserved. Aura is a advanced communication solution for large enterpriseAura base on the E-IMS ArchitectureThe solution canSupport up to 10 data centres, 25,000 locations and 450,000 usersSupport fast application deploymentRun in Active Active redundant modeLow TCOCentral TrunkingShare Media S

17、erverShare ApplicationCentral ManagementOn-Net and Off-Net toll by passEnterprise wide MobilityConclusion第20頁21 Avaya Inc. All rights reserved.Communication Industry Background1Avaya Aura2Avaya AuraHow to Get Started3Avaya Aura Packaging4第21頁22 Avaya Inc. All rights reserved.CostSavings5 Value Propo

18、sitions: Cutting the CoreDetermine the highest priority business driversLong Distance SavingsTrunk Reduction SavingsRouting Simplicity Savings3rd Party / Legacy Switch IntegrationBusiness User App EnablementWhich ones to use depends on the customers situationValue PropositionsBusinessAgilityApplicat

19、ion Enablement第22頁23 Avaya Inc. All rights reserved.Avaya Aura2How To Get It Started 3Avaya AuraCommunication Industry Background1Avaya Aura Packaging4第23頁24 Avaya Inc. All rights reserved.Avaya Aura EditionsAvaya Aura Branch EditionMeets the needs of customer-facing branches, retail stores, financi

20、al and insurance offices, and government offices requiring local customer service oriented functionality combined with low-cost deployment, easy migration from existing key systems, centralized management of thousands of locations, and enterprise-wide SIP networking.Avaya Aura Standard EditionMeets

21、the needs of single-site deployments and mid-to-large distributed enterprises requiring comprehensive voice, video, messaging, SIP and Presence communications capabilities with standard survivability at remote locations. Standard Edition has the option to easily add licensing for enterprise-wide SIP

22、 session management and Unified Communications applications for targeted users, including Microsoft and IBM UC integration, and mobile worker and teleworker support.Avaya Aura Enterprise EditionIncludes everything in Standard Edition and meets the needs of highly distributed, and potentially multina

23、tional, mid-to-very-large enterprises requiring the same comprehensive communications capabilities with increased high availability options including 100% feature survivability at remote locations. Enterprise Edition includes, with no additional licensing, enterprise-wide SIP session management and

24、Unified Communications applications for all users, including Microsoft and IBM UC integration, and mobile worker and teleworker support.Easy to purchase per user software pricing by EditionNormal customer upgrade from current Communication Manager Editions第24頁25 Avaya Inc. All rights reserved.Avaya

25、Aura PackagingAvaya AuraSoftware all hardware and support is additionalBranchEditionStandardEditionEnterpriseEditionAvaya Aura Communication ManagerBranch 2.0Standard 5.2Enterprise 5.2Avaya Aura Session Manager (new)4Q09 cal.+$50k / InstanceAvaya Aura System Manager (new)2Q10 cal.Avaya Aura SIP Enab

26、lement ServicesAvaya Aura Communication Manager Messaging (Built-in, can also add Modular Messaging)Branch500 users included500 users includedAvaya Aura Application Enablement Services - CTIBranch + $ licenses + $ licensesAvaya Aura Application Enablement Services - UCExtension to Cellular and IP So

27、ftphone available.Consider Standard/Enterprise Edition for full UC All InclusiveAvaya Aura Presence ServicesAvaya one-X UC All InclusiveAvaya one-X Mobile, Avaya one-X Portal, Avaya one-X Communicator, Microsoft OCS and IBM Lotus Sametime integration, Extension to Cellular, VPNremote deskphone licen

28、se+$50 / UserAvaya Integrated Management (as appropriate for Edition) - included - available for fee第25頁26 Avaya Inc. All rights reserved.Avaya Aura Presence ServicesMulti-vendor presence aggregationOpen XMPP, SIP/SIMPLE standardsMicrosoft OCS, IBM Lotus SametimeReal-time Avaya telephony presenceCom

29、plimentary to enterprise roll-outs of Microsoft and IBM presenceHigh scale to hundreds of thousands of users with sub-second responseReal-time “always-on”, active/active high availabilityEnterprise and user policies, availability rulesEnable presence-aware applicationsAvaya one-X CommunicatorAvaya o

30、ne-X PortalResident Expert (Smart Finder)Future UC and Contact Center appsThird-party applicationsSystem ManagerSession ManagerApplicationEnablementPresence ServicesCommunication ManagerAvaya Aura第26頁27 Avaya Inc. All rights reserved.27CONFIDENTIAL SALES TRAINING. Avaya Inc. All rights reserved.Avay

31、a Aura Communication ManagerIncreased SIP scale (18,000 /server)Smaller footprint configurations driving lower TCOS8730 connect to H.248 gatewaysNew midsize configurations in 2H09New gateway choicesModular G430 gateway (to 150 users)Small branch survivable SIP gateways and phones (10 users)CM Messag

32、ing on S8510 (to 2400)ESS capability on S8400New 96xx phonesOngoing evolution of rich capabilitiesStraightforward upgrade for customersCan be deployed as-is with new Presence, Session Manager and other capabilities added when neededContinue to deploy with Avaya S8xxx servers, Gxxx gateways and all p

33、honesNew choices for all branch sizesVideo as easy as a phone call Integrated control of Avaya one-X Communicator, Polycom and TandbergNew extended architectureNew “SIP-ISC feature server” integrationwith Session ManagerSIP integration of many CMs, third-party PBXs, central trunksNewFeaturesG430 wit

34、h modular expansionSmall branch survivable SIP gateway5.2 release第27頁28 Avaya Inc. All rights reserved.Avaya Modular Messaging 5.0Multi-vendor multi-site centralization with SIP gatewaysDial-plan flexibilityMailbox length now 50 digitsMultimodal Session Manager readyNow on powerful S8730 serverOr so

35、ftware-only option (MAS)Business user featuresUp to 5000 caller applicationsSimpler zero out optionsAuto message playback (Aria TUI)Full Domino and Exchange support in 5.1 (3Q09 cal.)Enhanced serviceability, securityModular Messaging LeadershipFlexible, proven, high-scale solutionOver 5 million user

36、s served so farSuperior redundancy and failoverEasiest evolution to UC for over 100 million Octel and Intuity AUDIX usersPowerful one-X speech included*Speech-to-text from Mutare/SpinVox*Visual voicemail from one-X clientsHigh security, restricted client choicesSession Manager enhances SIP-based Mod

37、ular Messaging deploymentsCentral SIP management, load balancing, active/active geo-redundant core, route around failures, enterprise-wide call admission controlNewFeatures* Speech in EnglishShippingNowMessaging Migration Incentive Program (MMIP)Up to 50% off for qualified migrations第28頁29 Avaya Inc

38、. All rights reserved.Avaya Voice Portal 5.0Interactive Voice/Video self serviceMulti-tenancy shares capabilities across many organizationsCustomized reporting, actions, scheduling and RSS feedsEnterprise analytics with Avaya IQPresence Server integrationSIP integration with Session Manager,SIP trun

39、ks and G860 gatewaysPolicy-based routingPluggable data connectors to simplify enterprise integrationDynamic resource allocation between inbound and outboundImproved roles-based management, custom alarms, and administrable application dataMarket-leading self service solutionEnabling customer service everywhereAward winning Dialog DesignerMassiv