管理信息系統(tǒng)題目-帶答案

1、xviiManagement Information System Review SummaryCONTENTS TOC o 1-8 p h z u HYPERLINK l _Toc352158000 PART 1: Organizations, Management, and the Networked Enterprise PAGEREF _Toc352158000 h 1 HYPERLINK l _Toc352158001 I.Information Systems in Global Business Today PAGEREF _Toc352158001 h 1 HYPERLINK

2、l _Toc352158002 1. How are information systems transforming business and what is their relationship to globalization? PAGEREF _Toc352158002 h 1 HYPERLINK l _Toc352158003 2. Why are information systems so essential for running and managing a business today? PAGEREF _Toc352158003 h 1 HYPERLINK l _Toc3

3、52158004 3. What exactly is an information system? How does it work? What are its management, organization, and technology components? PAGEREF _Toc352158004 h 1 HYPERLINK l _Toc352158005 4. What are complementary assets? Why are complementary assets essential for ensuring that information systems pr

4、ovide genuine value for an organization? PAGEREF _Toc352158005 h 1 HYPERLINK l _Toc352158006 5. What academic disciplines are used to study information systems? How does each contribute to an understanding of information systems? What is a sociotechnical systems perspective? PAGEREF _Toc352158006 h

5、2 HYPERLINK l _Toc352158007 II.Global E-business and Collaboration PAGEREF _Toc352158007 h 2 HYPERLINK l _Toc352158008 1. What are business processes? How are they related to information systems? PAGEREF _Toc352158008 h 2 HYPERLINK l _Toc352158009 2. How do systems serve the different management gro

6、ups in a business? PAGEREF _Toc352158009 h 2 HYPERLINK l _Toc352158010 3. How do systems that link the enterprise improve organizational performance? PAGEREF _Toc352158010 h 2 HYPERLINK l _Toc352158011 4. Why are systems for collaboration and teamwork so important and what technologies do they use?

7、PAGEREF _Toc352158011 h 3 HYPERLINK l _Toc352158012 5. What is the role of the information systems function in a business? PAGEREF _Toc352158012 h 3 HYPERLINK l _Toc352158013 III.Information Systems, Organizations, and Strategy PAGEREF _Toc352158013 h 3 HYPERLINK l _Toc352158014 1. Which features of

8、 organizations do managers need to know about to build and use information systems successfully? What is the impact of information systems on organizations? PAGEREF _Toc352158014 h 3 HYPERLINK l _Toc352158015 2. How does Porters competitive forces model help companies develop competitive strategies

9、using information systems? PAGEREF _Toc352158015 h 3 HYPERLINK l _Toc352158016 3. How do the value chain and value web models help businesses identify opportunities for strategic information system applications? PAGEREF _Toc352158016 h 4 HYPERLINK l _Toc352158017 4. How do information systems help b

10、usinesses use synergies, core competencies, and network-based strategies to achieve competitive advantage? PAGEREF _Toc352158017 h 4 HYPERLINK l _Toc352158018 5. What are the challenges posed by strategic information systems and how should they be addressed? PAGEREF _Toc352158018 h 4 HYPERLINK l _To

11、c352158019 IV.Ethical and Social Issues in Information Systems PAGEREF _Toc352158019 h 4 HYPERLINK l _Toc352158020 1. What ethical, social, and political issues are raised by information systems? PAGEREF _Toc352158020 h 4 HYPERLINK l _Toc352158021 2. What specific principles for conduct can be used

12、to guide ethical decisions? PAGEREF _Toc352158021 h 5 HYPERLINK l _Toc352158022 3. Why do contemporary information systems technology and the Internet pose challenges to the protection of individual privacy and intellectual property? PAGEREF _Toc352158022 h 5 HYPERLINK l _Toc352158023 4. How have in

13、formation systems affected everyday life? PAGEREF _Toc352158023 h 5 HYPERLINK l _Toc352158024 PART 2: Information Technology Infrastructure PAGEREF _Toc352158024 h 5 HYPERLINK l _Toc352158025 V.IT Infrastructure and Emerging Technologies PAGEREF _Toc352158025 h 5 HYPERLINK l _Toc352158026 1. What is

14、 IT infrastructure and what are its components? PAGEREF _Toc352158026 h 5 HYPERLINK l _Toc352158027 2. What are the stages and technology drivers of IT infrastructure evolution? PAGEREF _Toc352158027 h 5 HYPERLINK l _Toc352158028 3. What are the current trends in computer hardware platforms? PAGEREF

15、 _Toc352158028 h 6 HYPERLINK l _Toc352158029 4. What are the current trends in software platforms? PAGEREF _Toc352158029 h 6 HYPERLINK l _Toc352158030 5. What are the challenges of managing IT infrastructure and management solutions? PAGEREF _Toc352158030 h 6 HYPERLINK l _Toc352158031 VI.Foundations

16、 of Business Intelligence: Databases and Information Management PAGEREF _Toc352158031 h 7 HYPERLINK l _Toc352158032 1. What are the problems of managing data resources in a traditional file environment and how are PAGEREF _Toc352158032 h 7 HYPERLINK l _Toc352158033 they solved by a database manageme

17、nt system? PAGEREF _Toc352158033 h 7 HYPERLINK l _Toc352158034 2. What are the major capabilities of DBMS and why is a relational DBMS so powerful? PAGEREF _Toc352158034 h 7 HYPERLINK l _Toc352158035 3. What are some important database design principles? PAGEREF _Toc352158035 h 7 HYPERLINK l _Toc352

18、158036 4. What are the principal tools and technologies for accessing information from databases to PAGEREF _Toc352158036 h 7 HYPERLINK l _Toc352158037 improve business performance and decision making? PAGEREF _Toc352158037 h 7 HYPERLINK l _Toc352158038 5. Why are information policy, data administra

19、tion, and data quality assurance essential for managing the firms data resources? PAGEREF _Toc352158038 h 8 HYPERLINK l _Toc352158039 VII.Telecommunications, the Internet, and Wireless Technology PAGEREF _Toc352158039 h 8 HYPERLINK l _Toc352158040 1. What are the principal components of telecommunic

20、ations networks and key networking technologies? PAGEREF _Toc352158040 h 8 HYPERLINK l _Toc352158041 2. What are the main telecommunications transmission media and types of networks? PAGEREF _Toc352158041 h 8 HYPERLINK l _Toc352158042 3. How do the Internet and Internet technology work, and how do t

21、hey support communication PAGEREF _Toc352158042 h 9 HYPERLINK l _Toc352158043 and e-business? PAGEREF _Toc352158043 h 9 HYPERLINK l _Toc352158044 4. What are the principal technologies and standards for wireless networking, communication, PAGEREF _Toc352158044 h 9 HYPERLINK l _Toc352158045 and Inter

22、net access? PAGEREF _Toc352158045 h 9 HYPERLINK l _Toc352158046 5. Why are radio frequency identification (RFID) and wireless sensor networks valuable for business? PAGEREF _Toc352158046 h 9 HYPERLINK l _Toc352158047 VIII.Securing Information Systems PAGEREF _Toc352158047 h 10 HYPERLINK l _Toc352158

23、048 1. Why are information systems vulnerable to destruction, error, and abuse? PAGEREF _Toc352158048 h 10 HYPERLINK l _Toc352158049 2. What is the business value of security and control? PAGEREF _Toc352158049 h 10 HYPERLINK l _Toc352158050 3. What are the components of an organizational framework f

24、or security and control? PAGEREF _Toc352158050 h 10 HYPERLINK l _Toc352158051 4. What are the most important tools and technologies for safeguarding information resources? PAGEREF _Toc352158051 h 10 HYPERLINK l _Toc352158052 PART 3: Key System Applications for the Digital Age PAGEREF _Toc352158052 h

25、 11 HYPERLINK l _Toc352158053 IX.Achieving Operational Excellence and Customer Intimacy: Enterprise Applications PAGEREF _Toc352158053 h 11 HYPERLINK l _Toc352158054 1. How do enterprise systems help businesses achieve operational excellence? PAGEREF _Toc352158054 h 11 HYPERLINK l _Toc352158055 2. H

26、ow do supply chain management systems coordinate planning, production, and logistics with suppliers? PAGEREF _Toc352158055 h 11 HYPERLINK l _Toc352158056 3. How do customer relationship management systems help firms achieve customer intimacy? PAGEREF _Toc352158056 h 11 HYPERLINK l _Toc352158057 4. W

27、hat are the challenges posed by enterprise applications? PAGEREF _Toc352158057 h 11 HYPERLINK l _Toc352158058 5. How are enterprise applications used in platforms for new cross-functional services? PAGEREF _Toc352158058 h 12 HYPERLINK l _Toc352158059 X.E-commerce: Digital Markets, Digital Goods PAGE

28、REF _Toc352158059 h 12 HYPERLINK l _Toc352158060 1. What are the unique features of e-commerce, digital markets, and digital goods? PAGEREF _Toc352158060 h 12 HYPERLINK l _Toc352158061 2. What are the principal e-commerce business and revenue models? PAGEREF _Toc352158061 h 12 HYPERLINK l _Toc352158

29、062 3. How has e-commerce transformed marketing? PAGEREF _Toc352158062 h 12 HYPERLINK l _Toc352158063 4. How has e-commerce affected business-to-business transactions? PAGEREF _Toc352158063 h 12 HYPERLINK l _Toc352158064 5. What is the role of m-commerce in business, and what are the most important

30、m-commerce applications? PAGEREF _Toc352158064 h 12 HYPERLINK l _Toc352158065 6. What issues must be addressed when building an e-commerce Web site? PAGEREF _Toc352158065 h 13 HYPERLINK l _Toc352158066 XI.Managing Knowledge PAGEREF _Toc352158066 h 13 HYPERLINK l _Toc352158067 1. What is the role of

31、knowledge management and knowledge management programs in business? PAGEREF _Toc352158067 h 13 HYPERLINK l _Toc352158068 2. What types of systems are used for enterprise-wide knowledge management and how do they provide value for businesses? PAGEREF _Toc352158068 h 13 HYPERLINK l _Toc352158069 3. Wh

32、at are the major types of knowledge work systems and how do they provide value for firms? PAGEREF _Toc352158069 h 13 HYPERLINK l _Toc352158070 4. What are the business benefits of using intelligent techniques for knowledge management? PAGEREF _Toc352158070 h 14 HYPERLINK l _Toc352158071 XII.Enhancin

33、g Decision Making PAGEREF _Toc352158071 h 14 HYPERLINK l _Toc352158072 1. What are the different types of decisions and how does the decision-making process work? PAGEREF _Toc352158072 h 14 HYPERLINK l _Toc352158073 2. How do information systems support the activities of managers and management deci

34、sion making? PAGEREF _Toc352158073 h 14 HYPERLINK l _Toc352158074 3. How do business intelligence and business analytics support decision making? PAGEREF _Toc352158074 h 15 HYPERLINK l _Toc352158075 4. How do different decision-making constituencies in an organization use business intelligence? PAGE

35、REF _Toc352158075 h 15 HYPERLINK l _Toc352158076 5. What is the role of information systems in helping people working in a group make decisions more efficiently? PAGEREF _Toc352158076 h 15 HYPERLINK l _Toc352158077 PART 4: Building and Managing Systems PAGEREF _Toc352158077 h 15 HYPERLINK l _Toc3521

36、58078 XIII.Building Information Systems PAGEREF _Toc352158078 h 15 HYPERLINK l _Toc352158079 1. How does building new systems produce organizational change? PAGEREF _Toc352158079 h 15 HYPERLINK l _Toc352158080 2. What are the core activities in the systems development process? PAGEREF _Toc352158080

37、h 16 HYPERLINK l _Toc352158081 3. What are the principal methodologies for modeling and designing systems? PAGEREF _Toc352158081 h 16 HYPERLINK l _Toc352158082 4. What are the alternative methods for building information systems? PAGEREF _Toc352158082 h 16 HYPERLINK l _Toc352158083 5. What are new a

38、pproaches for system building in the digital firm era? PAGEREF _Toc352158083 h 17 HYPERLINK l _Toc352158084 XIV.Managing Projects PAGEREF _Toc352158084 h 17 HYPERLINK l _Toc352158085 1. What are the objectives of project management and why is it so essential in developing information PAGEREF _Toc352

39、158085 h 17 HYPERLINK l _Toc352158086 systems? PAGEREF _Toc352158086 h 17 HYPERLINK l _Toc352158087 2. What methods can be used for selecting and evaluating information systems projects and aligning them with the firms business goals? PAGEREF _Toc352158087 h 17 HYPERLINK l _Toc352158088 3. How can f

40、irms assess the business value of information systems projects? PAGEREF _Toc352158088 h 17 HYPERLINK l _Toc352158089 4. What are the principal risk factors in information systems projects? PAGEREF _Toc352158089 h 17 HYPERLINK l _Toc352158090 5. What strategies are useful for managing project risk an

41、d system implementation? PAGEREF _Toc352158090 h 18 HYPERLINK l _Toc352158091 XV.Managing Global Systems PAGEREF _Toc352158091 h 18 HYPERLINK l _Toc352158092 1. What major factors are driving the internationalization of business? PAGEREF _Toc352158092 h 18 HYPERLINK l _Toc352158093 2. What are the a

42、lternative strategies for developing global businesses? PAGEREF _Toc352158093 h 18 HYPERLINK l _Toc352158094 3. How can information systems support different global business strategies? PAGEREF _Toc352158094 h 18 HYPERLINK l _Toc352158095 4. What are the challenges posed by global information system

43、s and management solutions for these challenges? PAGEREF _Toc352158095 h 18 HYPERLINK l _Toc352158096 5. What are the issues and technical alternatives to be considered when developing international information systems? PAGEREF _Toc352158096 h 18PART 1: Organizations, Management, and the Networked E

44、nterpriseInformation Systems in Global Business Today1. How are information systems transforming business and what is their relationship to globalization?E-mail, online conferencing, and cell phones have become essential tools for conducting business. Information systems are the foundation of fast-p

45、aced supply chains. The Internet allows many businesses to buy, sell, advertise, and solicit customer feedback online. Organizations are trying to become more competitive and efficient by digitally enabling their core business processes and evolving into digital firms. The Internet has stimulated gl

46、obalization by dramatically reducing the costs of producing, buying, and selling goods on a global scale. New information system trends include the emerging mobile digital platform, online software as a service, and cloud computing.2. Why are information systems so essential for running and managing

47、 a business today?Information systems are a foundation for conducting business today. In many industries, survival and the ability to achieve strategic business goals are difficult without extensive use of information technology. Businesses today use information systems to achieve six major objectiv

48、es: operational excellence; new products, services, and business models; customer/supplier intimacy; improved decision making; competitive advantage; and day-to-day survival.3. What exactly is an information system? How does it work? What are its management, organization, and technology components?F

49、rom a technical perspective, an information system collects, stores, and disseminates information from an organizations environment and internal operations to support organizational functions and decision making, communication, coordination, control, analysis, and visualization. Information systems

50、transform raw data into useful information through three basic activities: input, processing, and output.From a business perspective, an information system provides a solution to a problem or challenge facing a firm and represents a combination of management, organization, and technology elements. T

51、he management dimension of information systems involves issues such as leadership, strategy, and management behavior. The technology dimension consists of computer hardware, software, data management technology, and networking/telecommunications technology (including the Internet). The organization

52、dimension of information systems involves issues such as the organizations hierarchy, functional specialties, business processes, culture, and political interest groups.4. What are complementary assets? Why are complementary assets essential for ensuring that information systems provide genuine valu

53、e for an organization?In order to obtain meaningful value from information systems, organizations must support their technology investments with appropriate complementary investments in organizations and management. These complementary assets include new business models and business processes, suppo

54、rtive organizational culture and management behavior, appropriate technology standards, regulations, and laws. New information technology investments are unlikely to produce high returns unless businesses make the appropriate managerial and organizational changes to support the technology.5. What ac

55、ademic disciplines are used to study information systems? How does each contribute to an understanding of information systems? What is a sociotechnical systems perspective?The study of information systems deals with issues and insights contributed from technical and behavioral disciplines. The disci

56、plines that contribute to the technical approach focusing on formal models and capabilities of systems are computer science, management science, and operations research. The disciplines contributing to the behavioral approach focusing on the design, implementation, management, and business impact of

57、 systems are psychology, sociology, and economics.A sociotechnical view of systems considers both technical and social features of systems and solutions that represent the best fit between them.Global E-business and Collaboration1. What are business processes? How are they related to information sys

58、tems?A business process is a logically related set of activities that defines how specific business tasks are performed, and it represents a unique way in which an organization coordinates work, information, and knowledge. Managers need to pay attention to business processes because they determine h

59、ow well the organization can execute its business, and they may be a source of strategic advantage. There are business processes specific to each of the major business functions, but many business processes are cross-functional. Information systems automate parts of business processes, and they can

60、help organizations redesign and streamline these processes.2. How do systems serve the different management groups in a business?Systems serving operational management are transaction processing systems (TPS), such as payroll or order processing, that track the flow of the daily routine transactions