沃爾瑪培訓(xùn)全新體系

1、Chapter 3Regional Trainer第3章區(qū)域培訓(xùn)僵Supercenter -購(gòu)物廣場(chǎng)To the Regional Trainer of Supercenter, the important duty is the management training of stores. Additional, and the modification of the MTP program are essential following up of theMT training.對(duì)于購(gòu)物廣場(chǎng)曰勺區(qū)域培訓(xùn)員來說，重要曰勺職責(zé)是各個(gè)店中管理層曰勺培訓(xùn)，除此以外，尚 有MT培訓(xùn)曰勺跟進(jìn)和MTP課

2、程曰勺修改。1. Training of Management1.1 Courses課程Regional Trainer directs 10 courses of the Management training. Following is the brief of each training program and the specific management:區(qū)域培訓(xùn)員負(fù)責(zé)10項(xiàng)管理層課程，如下是各個(gè)課程所針對(duì)曰勺相應(yīng)管理層及簡(jiǎn)介：MTPSOSCash OfficeMTPSOSCash Office1.1.1LF: Leadership Foundations. Leadership F

3、oundations is the first tier of Wal-Mart Leadership and Skill Building. Management Associates that supervise others are strongly urged to attend this training. Please note that this course is a prerequisite for Walton Institute.1.1.1LF:領(lǐng)導(dǎo)藝術(shù)培訓(xùn)是建立沃爾瑪領(lǐng)導(dǎo)才干和技巧B勺第一條紐帶，管理層員工 非常有必要參與這個(gè)培訓(xùn)，應(yīng)注意LF是上WI課程B勺先決條件。T

4、opics covered include課程內(nèi)容涉及：People Skills for success as a Wal-Mart manager作為一種成功B勺沃爾瑪管理層B勺為人技巧；Skill development in communication, delegation, empowerment and team building 在與人溝通、授權(quán)和團(tuán)隊(duì)建設(shè)中曰勺技巧培養(yǎng);Servant Leadership and how honesty and integrity relate to managing others 公仆領(lǐng)導(dǎo)和評(píng)估她人工作曰勺忠誠(chéng)；Managing Diver

5、sity at Wal-Mart Stores, Inc.沃爾瑪公司中多樣化曰勺管理；Resources for Living生存曰勺資源；Effective Coaching 有效曰勺指引。Please note that this workshop is for three full days. All the trainee will receive a certificate after this training.整個(gè)課程歷時(shí)3天，完畢培訓(xùn)后學(xué)員可獲得一份畢業(yè)證書。1.1.2 PI/POS: Perpetual Inventory/Point of Sales. This is th

6、e basic program of retail industry. Perpetual Inventory (P.I.) is a system that lets us know how much of each item we have in our store. It does this by keeping track of the merchandise that comes in and goes out of the store. P.I. also allows us, when necessary, to review and adjust an item-handoA

7、n on-hand is simply the total quantity of an item in the store.PI/POS :即永久庫(kù)存/POS補(bǔ)貨是零售業(yè)日勺基本課程。永久庫(kù)存系統(tǒng)通過跟 蹤多種商品在商場(chǎng)中曰勺進(jìn)出，讓我們理解商場(chǎng)中多種商品曰勺數(shù)量，必要時(shí)，這個(gè)系統(tǒng)還容許我們觀測(cè)并調(diào)節(jié)手頭上曰勺商品數(shù)量。Benefits of P.I.P.I.B勺長(zhǎng)處Our P.I. system allows us to provide better Customer Service and operate more efficiently. Some of the benefits of

8、 our P.I. system include:?1系統(tǒng)使我們更好地提供顧客服務(wù)，更有效地進(jìn)行商場(chǎng)運(yùn)作。其長(zhǎng)處體目前 如下各方面：An improved In-Stock Position. This leads to more sales and in turn produces more profit and more profit sharing dollars.保證現(xiàn)貨。在保證銷售曰勺同理滿足顧客曰勺需求；Reduced Inventory Levels. This means less markdowns, reduced shrinkage and lower operating

9、 and accident costs.減少庫(kù)存量。這意味著更少曰勺書面記錄、更少曰勺損耗和更少因操作不當(dāng)或事故所導(dǎo)致?lián)p失；Improved Customer Service. P.I. allows us more time for Customer Service and merchandising.提高顧客服務(wù)。P.I系統(tǒng)使我們有更多曰勺時(shí)間花在采購(gòu)和顧客服務(wù)上；Timely and Accurate Information. This assists our Buyers, DistributionCenters and Vendor-Partners in making more i

10、nformed purchase decisions.及時(shí)和精確曰勺信息。這個(gè)系統(tǒng)將協(xié)助我們商埸曰勺工、分銷中心和供應(yīng)商伙伴達(dá)到改對(duì)曰邯勺采購(gòu)決定。In-stock is the most important aspect of Customer Service. Customers Expect to find the items they want. If we do not have an item, the Customer may not be satisfied with their shopping experience and decide to shop somewhere

11、else. 保 證現(xiàn)貨是顧客最曰勺方面，顧客總是但愿買到她們想要曰勺東西，如果我們不能 做到，她們會(huì)不滿意并轉(zhuǎn)到其他地方購(gòu)物。The way that we reorder merchandise to ensure in-stock is called Point of Sale, or POS Replenishment. It is a method of tracking and ordering merchandise through the registers and your stores computer system, called the SMART System. This is accomplished through obtaining:我們通過不斷曰勺發(fā)出*甫貨，訂單訂購(gòu)商品保證現(xiàn)貨曰勺方式，是通過收銀臺(tái)和 商場(chǎng)內(nèi)曰勺電腦系統(tǒng)跟蹤和訂購(gòu)商品曰勺措施就是銷售點(diǎn)補(bǔ)貨，訂貨曰勺準(zhǔn)