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1、2011 年普通高等學(xué)校招英準(zhǔn)考證121101112120120 選擇題部分(共 80分注意事項(xiàng)、準(zhǔn)考證號(hào)用黑色字跡的簽字筆或者鋼2011 年普通高等學(xué)校招英準(zhǔn)考證121101112120120 選擇題部分(共 80分注意事項(xiàng)、準(zhǔn)考證號(hào)用黑色字跡的簽字筆或者鋼筆2.小題選 2B 鉛筆把答題紙上對(duì)應(yīng)題標(biāo)號(hào)需改動(dòng)用橡皮擦干凈后在選擇其標(biāo)號(hào),不能答在試卷上第一部分:英語(yǔ)知識(shí)運(yùn)用(共兩節(jié),滿分 30 分第一節(jié):?jiǎn)雾?xiàng)填空(共20每0.5分,滿分10分A、B、CD選項(xiàng),選出可以填入空白處的最佳題紙上將該選項(xiàng)標(biāo)號(hào)1.Im sorry I didnt make it to your party last ni

2、ght .I know busy these A.Of course 2.ExpertsthinkB.No D. Dont mention it ing may be some alifespanrecentlyA.the.不3. Batsaresurprisingly around 20 years.C.along-livedA. B. C. to cries for helpkendaway mydaughterA. 5.I A. B.while wanted to B. C.since the job which C. D. when been trained D. 6.Theschoo

3、lisnttheoneIreallywanted have totogoto,butIeIllA.makethebestB.getawayC.keepaneyeD.catchup7.Sincepeoplearefondofhumor,itiseinconversationD. A. anything 8.EnglishisaB. C. languagesharedbyseveraldiversecultures,eachit somewhat differently A. B. C. D. 9.Theprofessorlbythearisstsheunderstand a single wor

4、d of his A. B. C. D. 10.Aistheplacetheylendyouanumbrellainfairweatherandfor it A. when when it begins to rain your new C. D. A. should 12.Hedecidedfor a better one our kids love her so D. thewayhomeinsteadofataB. C. thewoulddrive9.Theprofessorlbythearisstsheunderstand a single word of his A. B. C. D

5、. 10.Aistheplacetheylendyouanumbrellainfairweatherandfor it A. when when it begins to rain your new C. D. A. should 12.Hedecidedfor a better one our kids love her so D. thewayhomeinsteadofataB. C. thewoulddrivefor the .A. putting B.putting putting D.putting 13.Ive been writing this report forthelast

6、two be handed it tomorrow.ks,butsA. finally 14.Even A. B. immedia best B. yC. D. find themselves for C. to D. having 15.Themanagerwasworriedaboutthepressconferencehisassistanthis place but ,luckily ,everything was going D. had given trytofityouinA. gave 16.MyscheduleA. B. C. was is very rightnow ,bu

7、t B. C. D. 17.an I come and have a look at your A.withB.IlikeitC.IquiteD.byallmeanscant cheat himits against all . A. emotions B. C.regulations 19.If they wby D. hefinaltonight,theteamaregoingtotourenthusiastic supporters.A.beingcheered 20.I dont B.beC.TobeD.Ill be able to go mountain-climbing A. An

8、d How C. it D. How about 第二節(jié):完形填空(2012021-40(A、B、CD)AlthoughIlovemylife,i for 28 yearsMusichasalwaysbeenasntbeena lot of funas Ivebeen oveofmineandy20s,whenmy_21 asinger restaurant.playingandsingingfalk twasyearsagotimes have changed . 24 I live with my mother on a country farm Two years ago,I decid

9、ed workto 25 mydisabilitytIwouldneedtolove somekindof 金)._26 Ineededtonafternoons.I was limited tosinging in Myfamilyareally_27_I t I would consider ns,soIwas_29whenIoourlocalstore.ItIwanedtosingTwo years ago,I decided workto 25 mydisabilitytIwouldneedtolove somekindof 金)._26 Ineededtonafternoons.I

10、was limited tosinging in Myfamilyareally_27_I t I would consider ns,soIwas_29whenIoourlocalstore.ItIwanedtosingagainbutrecurdedknraokeI knewt discs were very expensive and I really didnve a lot ofto get started ,And youfindonlythreetofoursongsoutoftenon a t you can 32 When I told the owner of the sh

11、op about my ,hegavemealongusethe gave me a long ,thoughtful 34 .“This means a lot to you , doesnt it ?be said . “Come with Heledme thecrowdedshopandtoabenchlargekaraoke box on Heplacedhislargehand 36 onhistreasureandsaid“Ihave800karaokesongsinhere.Youcantakeyour andIllrecordthem for you 38andchoose

12、t should get you nkinghim,Imadeatimewithhimtolistentoallthesongs tIcouldsing.IhavecomefullcirclewithhisHis 40 stillwarmsmyheartandmakesmedotbitextra,I thechance. Someyup C. get D. take advantage D. B. B. goingback D.couldhaveB. living erviewed C. 38.A.hadto oughttoB. the C.shouldC. C. D.therest B. 第

13、二部分:閱讀理解(第一節(jié)20題,第二節(jié)5題;每小題2,滿分50) 第一節(jié):閱讀下列材料,從每題所給的四個(gè)選項(xiàng)(A、B、CD)中,選出最佳選項(xiàng),AOneeveninginFebruary2007.astudentnamedPaulaCeelybroughthercartoastoparemoteinWales.Shegotouttoopenametaltblockedathtssheheardsoundedbythedriverofatrain.HerRenaultClioparkedarailwayline.Secondlater,shewatched theOneeveninginFebru

14、ary2007.astudentnamedPaulaCeelybroughthercartoastoparemoteinWales.Shegotouttoopenametaltblockedathtssheheardsoundedbythedriverofatrain.HerRenaultClioparkedarailwayline.Secondlater,shewatched thetraindraghercaralmostakilometrethe railwayCeelys nearmiss madethenewsbecausesheblameditonherGPSdevice儀).Sh

15、ehadneverdriventheroutebefore.ItwasdarkandrainingheavilyCeelywas relyingonherGPS.Butitmadenomentionofthecrossing.IputmycompleteWhoistoblamehere?RickStevensonlsCeelysstoryinhisbookutourfaithin, heinvolvingeverythingfrommobilephonestowirelesskeytits notclearwhyheonlydigitaltechnology,while theremaybea

16、numberofossible causes.Amap-pattention.perhapstherailwayauthoritiesareatfaultforpoorsignalingsystem.maybe someone has studied the relative dangers and worked t there really somethingspecificwrongwiththeCPSequipment.ButStevensondoesntItsatrunsthroughthebook.Inasectiononcars,Stevensonsystemsforcars.He

17、offerstwoindependentsetsoffiguresoncartheft;bothshowsmallriseinsomepartsofthecountry.Hetonceonceagainnotallnewhaveprovedreliable.Perhaps,butmaybeitsalsoduetotheshortagementhestreets.Orchangingl.OrsomecombinationofthesefactorsThegameiscomplex.Itisdbyandpsychologyandthecultureswelivein.may be waya wis

18、eruse ofhemixofthoseIf there ch a way, it should involve n an awareness of ingsofourmachines.Afterall,wehavelivedwiththemforthousands ofTheyhaveprobablyfoolingusforjustaslong 41 Ceely think was the cause of her familiar with the and raining heavily The to givethe lherabouttheHerGPS device (paragraph

19、 2 can best be replaced by A. C.narrowB. heavy D. big Stevenson most probably agree the would cant Modern technology is what A. C.narrowB. heavy D. big Stevenson most probably agree the would cant Modern technology is what technology often of outare more used to nGPS is not the onlyCelerys accident.

20、 he one-opinion,StevensonsB.45.What isthe concernofthewriterofthis A.ThemajorcausesoftrafficaccidentsandcarB.TherelationshiphumansandC. ings digitalwe D. The human of technical 48.Whatwillernmentmostprobablyprovideifitisengagedinapump-A.Sums of money B. Raw materials C.Human resour.D.MediaSupport.49

21、.WhenSylviasays“HisspeechwasOKbutdnorealpunch”,shethinksitA.fluentandC.informativeand48.Whatwillernmentmostprobablyprovideifitisengagedinapump-A.Sums of money B. Raw materials C.Human resour.D.MediaSupport.49.WhenSylviasays“HisspeechwasOKbutdnorealpunch”,shethinksitA.fluentandC.informativeandB.logic

22、alanderestingCcustomrr satisfaction. Today , customer “delighi” is what companies are trying achieveinorordertokeepandincreasemarketItishemarketingindustry,andconfirmedbyanumberoftcustomersreceivinggoodservicewillpromotebusinesslingupto12people:thosetreatedbadlyltheirtalesofwoetoupto20people,80ofpeo

23、plewhofeeltheirsarehandledfairlywillstayNewllengesforcustomercarehavecomewhenpeoplecanobtain goodsandephonecallcentersandemet.Forle,manycompaniesnowtoinvest(投資)alotofmoneyininformationtechnologyandstafftraininginorderto cope with the “phone rage”caused by delays in answering calls ,being cut off in

24、mid-conversation or left waiting for long periods.“Manypeopledonotliketalkingtomachines,”saysDr.StoreySeniorarketngatCityUniversityBusinessSchool.s,forle,encourageatcallcenterstousecustomer oestablishinstantandgoodrelationshipthem.Theaimistomakethecustometfeeltheyknowyoutyoucantrestmended ways of cr

25、eating customer delight include: romising over-delivering it物禮卷)as an unexpected “nk you” to regntlar customers ;and always calls,evenwhentheyareAimingforcustomerdelightisallverywell,butifdonotreachhighlevelpromised,mentorworsewillbetheresult.Thiscanbeeasedofferinganaplogyandanexplanationofwhytheser

26、vicedidnotmeetusualwith empathy (for le,“I know how you must feel”) , sible (replacement,compensationorwhateverggestsbestmeetstheAirlines face some of the tourhest challenges over customer care . luggageandtechniealproblemsthelargevolumeofcallsaboutbookingsandflighttimes.Theyaretrainedtoluggageandte

27、chniealproblemsthelargevolumeofcallsaboutbookingsandflighttimes.Theyaretrainedtoinstantlyondheand taughttoregardeachotherascustomersrequiringthehigheststandardsCustomercareisobviouslyheretostayanditwouldbeafoolishtusedchaswedohand,thecustomers are promised, the the risk We can learn from Paragraph t

28、 complaining customers are hard to unsatisfied customers receive better Satisfied customers ore well-treated customers promote The writer mentions “phone rage”(Paragraph 3) to customers often use to express their people still prefer to goods customer es customers rely on their phones to obtain Whatd

29、oes the mend to create A. Calling customers B. Giving a nk you” C. Delivering a quicker D. Promising more 53.Ifamanagershouldshowhisempathy(Paragraph6),whatwouldA.“IknowhowupsetyoumustteyourC. “Im sorry for the D.“I know its our 54. Customer delight is important for airlines because ephone style rem

30、ains they are more likely to meet with the cost them a lot of the policies can be d to their 55. Which of the following is his Face-to-ervice creatcs comfortable feelings among t promise more will naturally attract more A company promise less but do more in a competitive Customer is more important f

31、or n for DItwasSaturdayAsalways,itwasa busy one, “Six daysshall laborandephone style remains they are more likely to meet with the cost them a lot of the policies can be d to their 55. Which of the following is his Face-to-ervice creatcs comfortable feelings among t promise more will naturally attra

32、ct more A company promise less but do more in a competitive Customer is more important for n for DItwasSaturdayAsalways,itwasa busy one, “Six daysshall laboranddoallyourwork”wastakenseriouslythen.andMr.Patricknextdoorwerebusyfirewood.InsidetheirownMother and Mrs. wereengaged in spring Somehowtheboys

33、hadslippedawaytothebacklotwiththeirkites.evenattheriskofhavingBrothercaughttobeatcarpets,theyhadsentkitchenforstringItseemedtherewasnolimittothewhich kites flyMymotherlookedatthesittingroom,itsfurnituredisorderdforas, Agun she cast a look toward the window. “Come on, girls ! s take string to the boy

34、s and watch On the way we met Mrs. Patrick, laughing guiltily as if she wrong, together with her Thereneverchadayforflyinglayedallourfreshtheboys kitesandtheywentuphigherandhigher.Wecouldtheorange-coloredspotsofthekites.Nowandthenwepulledonekiteback,watchingitdancingupanddownitthewind,andbringing it

35、 down to earth , just for the joy of sending it up Evenourfathersdroppedtheirtoolsandjoinedus.Ourmotherstookturn,laughinglikeschoolgirls.Ithinkwewereallbesideourselves.otdutyandtheirdignity;childrenottheireverydayEvenourfathersdroppedtheirtoolsandjoinedus.Ourmotherstookturn,laughinglikeschoolgirls.I

36、thinkwewereallbesideourselves.otdutyandtheirdignity;childrenottheireverydayandlittlejealousies.“PerhapsitslikehekingdomofI thought Itwasgrowingdarkbeforeweallwalkedlybacktohouse.Iehad some sort of supper. I e there ve been a tidying-up, for the house on Sunday looked clean and orderly enough. strang

37、e thing was , we didnt t day afterward. I flt a embarrassed.SurelynoneoftheothershadbeenasexcitedasI.Ilockedmemoryhatdeepestpartofmewherekeep“thetbe and yet they Theyearswenton,thenonedayIwashurryingaboutmykitcheninaapartment, trying to get some work out of the way while my three-year-criedher desir

38、e to “go park ,see “IcantIsaid.“Ihavethisandthistodo,andwhenImIll be tired to t ingoffered“RealyDo t day we flew Iydashnstoveandsink.Thelookeddoorflewwithitarushofmemories. “Comeon.”Itoldmylittlegirl. re right , its y to Anotherdecadepassed.heaftermath)ofagreatwar.eveninghadaskingour returnedsoldier

39、,theyoungestPatrickasaprisonerofwar.Hehadtalkedfreely,butforahadbeensilent .Whatwashethinkingof whatand horrible “Say!” Alippedoutfromhislips. “Doyouremember-no,youwouldnt.Itprobablydidntmaketheonyouasdid on I hardly dared speak.“Remember “Iusedtothinktdayalotwhenthingst good. Do you remember the da

40、y flew the Mrs. Patrick was guilnly because she .was too old to husband would fun of should have “Say!” Alippedoutfromhislips. “Doyouremember-no,youwouldnt.Itprobablydidntmaketheonyouasdid on I hardly dared speak.“Remember “Iusedtothinktdayalotwhenthingst good. Do you remember the day flew the Mrs.

41、Patrick was guilnly because she .was too old to husband would fun of should have ng her housework girls werent ed to play the boys 57.By“wewerealltthey.A. felt B. went wild C. looked D. ot their What did think after the kite-The boys ve had more nthe They should have finished their work before arent

42、s should spend more time with All the others ve t59.Whydidthewriterfinallyagreetotakeherlittleansuddenly remembered as a was reminded of the flew had finished thought it was great day to play youngest Boy mentioned to t A. the writer was not reasuring her fond B. his experience cthrew a shadow over

43、his C. childhood friendship means so much to the D. people like him really changed a lot after the 5(61 65)需要添加小標(biāo)題。請(qǐng)從以下選項(xiàng)(AB、CD、EF)Open Respect to All Team Measuring Progress against Common Goals with TeamBuildingMeansnThrowingaFewPeople“Teamworking” is found everywhere within just about anization.Y

44、ouC. childhood friendship means so much to the D. people like him really changed a lot after the 5(61 65)需要添加小標(biāo)題。請(qǐng)從以下選項(xiàng)(AB、CD、EF)Open Respect to All Team Measuring Progress against Common Goals with TeamBuildingMeansnThrowingaFewPeople“Teamworking” is found everywhere within just about anization.You

45、cantgetawayfrom tareedtobecreatetisnthesumofitsparts.OrsotheTherearefivetneedtobetakenbeforeyoucangetmost out of a 61. Theremustbeaclearreasonfortheteamtoexist.Andalltheshouldrealizedthevalueandsignificanceofwhattheyaregoingtodo.theyareuthesametoughandinspiringenoughtoattractthemembersandkeeptheiral

46、ive.Whatismore,theyshouldalsopreparedforsiblethey may come he 62. Teammembersmustbeabletoexpresstheiropinionsfreelywithoutfearbeingcriticeed,andtheyvethettheirsuggestionsbetakenseriously.Thisisanimportantbecausetheteammayneedresolvesomecomplexorthornyes.Forle,itmaydisussaTeammembersmustbeabletoexpre

47、sstheiropinionsfreelywithoutfearbeingcriticeed,andtheyvethettheirsuggestionsbetakenseriously.Thisisanimportantbecausetheteammayneedresolvesomecomplexorthornyes.Forle,itmaydisussatopic.Shouldtheykeepheteamorshareitwithemplove?.isaneintallthemembersshouldis Whatdidwriterthinkafterthekite-The boysvehad

48、morentheTheyshouldhavefinishedtheirworkbeforearentsshouldmoretimewithAll theothers ftWhydidthewriteragreetotakeherlittlegirlforan C.SheD. suddenlyrememberedher wasremindedof thehadfinishedher asamother. flew kites.thoughtitagreatdaytoplayTheyoungestBoyis cmentionedtot thewriterwashisexperiencereasur

49、ingherfondmemories. threw a shadow over his lifesomuchtothechildhoodfriendshipD.peoplelikehimreallychangedalotafterthe第二節(jié):下面文章中有5處(第61 65)需要添加小標(biāo)題。請(qǐng)從以下選項(xiàng)(A、 B、CD、EF)中選出符合各段意思的小標(biāo)題,并在答題紙上將相應(yīng)選項(xiàng)的標(biāo)號(hào)OpenCommunicationRespect to All Team Members MeasuringProgressagainstGoalsCommonGoalswithTeamBuilding Meansn

50、Throwing aFewPeople“Teamworking”isfoundeverywherewithinjustaboutanizationcantgetfromtareedtobeabletocreateis parts. Orso thetheory n thesum ofTherearefivea tneedtobetakenbeforeyoucangetthemost outTheremustbeaclearreasonfortheteamtoexist.Andallthemembersshould realizedthevalueandsignificanceofwhatthe

51、yaregoingtodo.Whattheyarehoutoattractthemembersandkeeptheirmotivationalive.Theremustbeaclearreasonfortheteamtoexist.Andallthemembersshould realizedthevalueandsignificanceofwhattheyaregoingtodo.Whattheyarehoutoattractthemembersandkeeptheirmotivationalive.Whatismore,theyshouldbewellpreparedforsibledifficultiestheymaycomeheTeammembersmustbeabletoexpresstheiropinionsfreelywithoutfearofthey must have the t their suggestions will be orthornyes.Forle,itmaydiscussasensitivetopic.Shouldtheykeepheteamorshareitwithot

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