餐廳管理摘要

1、 金鑫大酒店 jinxin.hotelPAGE 1PAGE 160餐廳消費(fèi)管理系統(tǒng)民以食為天，學(xué)生餐廳就餐，在人流的高峰期拿著錢去就餐的話服務(wù)員忙著找零錢都非常不方便，再一點(diǎn)每個人吃飯時手里拿著錢也是不衛(wèi)生的，餐廳管理系統(tǒng)是為方便管理學(xué)生就餐而設(shè)計(jì)的。首先餐廳只需一個收銀員管理充錢和辦理餐卡的信息管理，而不需要每個餐廳都自己配備一個專門找零錢工，并且也方便學(xué)校對學(xué)生在校的就餐情況的了解。本系統(tǒng)主要用 C#語言為基礎(chǔ)編程語言，運(yùn)用Microsoft Visual Studio 2005設(shè)計(jì)前臺界面，運(yùn)用Microsoft Office Access 2003作為后臺數(shù)據(jù)庫，運(yùn)用c#設(shè)計(jì)與數(shù)據(jù)庫連

2、接的接口，方便簡潔的操作就能很好的管理數(shù)據(jù)庫系統(tǒng)。建立一個類：建立數(shù)據(jù)庫庫連接和數(shù)據(jù)庫讀取方法。publicOleDbConnection conn() OleDbConnection myco = newOleDbConnection();string mystr = Provider=Microsoft.Jet.OLEDB.4.0;Data Source=|DataDirectory|學(xué)生信息.mdb; myco.ConnectionString = mystr; myco.Open();return myco; publicbool sread(string sql) conn();Ol

3、eDbCommand mycmd = newOleDbCommand(sql,conn ();OleDbDataReader myreader = mycmd.ExecuteReader();if (myreader.Read()returntrue;elsereturnfalse; 二、建設(shè)登陸界面：賬號和登錄密碼：登陸界面中的賬號和密碼都要和事先前建立的數(shù)據(jù)庫相連接，要建立許多messagebox信息提示確保解決用戶在登錄所遇到的問題。publicpartialclass登陸界面 : Form public登陸界面() InitializeComponent(); data da = ne

4、wdata();privatevoid登陸_Click(object sender, EventArgs e) try da.conn();string pass; pass = select * from 登陸 where 卡號= + 賬號.Text + and 密碼= + 密碼.Text + ;if (da.sread(pass) this.DialogResult = DialogResult.OK;this.Close(); else MessageBox.Show(用戶名或密碼錯誤，請重新輸入！);密碼.Clear();密碼.Clear();密碼.Focus(); catch (Ex

5、ception error) MessageBox.Show(error.Message); ; privatevoid退出_Click(object sender, EventArgs e) this.Close(); privatevoid groupBox2_Enter(object sender, EventArgs e) privatevoid timer1_Tick(object sender, EventArgs e) label3.Left = label3.Left - 3;if (label3.Right 0) label3.Left = this.Width; priva

6、tevoid賬號_KeyPress(object sender, KeyPressEventArgs e) if (e.KeyChar=13) 密碼.Focus(); privatevoid密碼_KeyPress(object sender, KeyPressEventArgs e) if (e.KeyChar = 13) 登陸.Focus(); 三、主頁面：輸入卡號就能查詢用戶的余額狀況，和進(jìn)行對用戶充值和消費(fèi)金額publicpartialclassindex : Form public index() InitializeComponent(); data da = newdata();p

7、rivatevoid信息查詢ToolStripMenuItem_Click(object sender, EventArgs e) Form f1 = new信息查詢(); f1.ShowDialog(); privatevoid信息管理ToolStripMenuItem_Click(object sender, EventArgs e) Form f2 = new信息管理(); f2.ShowDialog(); privatevoid f_Load(object sender, EventArgs e) Form f1 = new登陸界面 (); f1.ShowDialog();if (f1

8、.DialogResult = DialogResult.OK) else this.Close(); privatevoid button3_Click(object sender, EventArgs e) if (textBox3.Text = ) MessageBox.Show(卡號為空請輸入卡號！, 信息提示！); else da.conn();string sql = select 卡號 From 信息 where 卡號= + textBox3.Text + ;OleDbCommand mycmd = newOleDbCommand(); mycmd.CommandText = s

9、ql; mycmd.Connection = da.conn();OleDbDataReader myreader = mycmd.ExecuteReader();if (myreader.Read() try da.conn();string mysql; mysql = select * from 信息 where 卡號 = + textBox3.Text + ;OleDbCommand mycomd = newOleDbCommand(); mycomd.CommandText = mysql; mycomd.Connection = da.conn();OleDbDataReader

10、myreaderq = mycomd.ExecuteReader();while (myreaderq.Read() textBox1.Text = myreaderq8.ToString(); catch (Exception error) MessageBox.Show(error.Message); else textBox1.Clear(); textBox3.Clear();MessageBox.Show(請核對一下沒有此人！, 信息提示！); privatevoid button1_Click_1(object sender, EventArgs e) if (comboBox1

11、.Text = ) MessageBox.Show(請輸入充值金額！, 信息提示提示！, MessageBoxButtons.OK, MessageBoxIcon.Exclamation); else try OleDbCommand mycomd = newOleDbCommand(); da.conn();string mysql; mysql = UPDATE 信息 SET 余額=余額 + + Convert.ToInt32(comboBox1.Text) + where 卡號= + textBox3.Text + ; mycomd.CommandText = mysql; mycomd

12、.Connection = da.conn(); mycomd.ExecuteNonQuery();MessageBox.Show(是否充值？, 信息提示！, MessageBoxButtons.OKCancel, MessageBoxIcon.Question); catch (Exception error) MessageBox.Show(error.Message); privatevoid信息修改ToolStripMenuItem_Click(object sender, EventArgs e) Form f3 = new修改(); f3.ShowDialog(); private

13、void幫助ToolStripMenuItem1_Click(object sender, EventArgs e) Form f4 = new幫助(); f4.ShowDialog();this.Close(); privatevoid button2_Click(object sender, EventArgs e) if (comboBox2.Text = ) MessageBox.Show(請輸入消費(fèi)金額！, 信息提示提示！, MessageBoxButtons.OK, MessageBoxIcon.Exclamation); else try da.conn();OleDbComma

14、nd mycomd = newOleDbCommand();string mysql; mysql = UPDATE 信息 SET 余額=余額 - + Convert.ToInt32(comboBox2.Text) + where 卡號= + textBox3.Text + ; mycomd.CommandText = mysql; mycomd.Connection = da.conn(); mycomd.ExecuteNonQuery();MessageBox.Show(是否消費(fèi)？, 信息提示！, MessageBoxButtons.YesNo, MessageBoxIcon.Questi

15、on); catch (Exception error) MessageBox.Show(error.Message); 四、信息查詢：可以更具體更詳細(xì)的查詢學(xué)生的信息情況，publicpartialclass信息查詢 : Form public信息查詢() InitializeComponent(); data da = newdata();privatevoid button1_Click(object sender, EventArgs e) try if (textBox1.Text = ) MessageBox.Show(卡號為空請輸入卡號！, 信息提示提示！, MessageBox

16、Buttons.OK, MessageBoxIcon.Exclamation); else da.conn();string sql = select 卡號 From 信息 where 卡號= + textBox1.Text + ;if (da.sread (sql) da.conn();string mysql1; mysql1 = SELECT * FROM 信息 where 卡號 = + textBox1.Text + ;OleDbDataAdapter myda = newOleDbDataAdapter(mysql1, da.conn();DataSet myds = newData

17、Set(); myda.Fill(myds, 信息); dataGridView1.DataSource = myds.Tables信息; dataGridView1.Columns0.AutoSizeMode =DataGridViewAutoSizeColumnMode.AllCells; dataGridView1.Columns1.AutoSizeMode =DataGridViewAutoSizeColumnMode.AllCells; dataGridView1.Columns2.AutoSizeMode =DataGridViewAutoSizeColumnMode.AllCel

18、ls; dataGridView1.Columns3.AutoSizeMode =DataGridViewAutoSizeColumnMode.AllCells; dataGridView1.Columns4.AutoSizeMode =DataGridViewAutoSizeColumnMode.AllCells; dataGridView1.Columns5.AutoSizeMode =DataGridViewAutoSizeColumnMode.AllCells; dataGridView1.Columns6.AutoSizeMode =DataGridViewAutoSizeColum

19、nMode.AllCells; dataGridView1.Columns7.AutoSizeMode =DataGridViewAutoSizeColumnMode.AllCells; dataGridView1.Columns8.AutoSizeMode =DataGridViewAutoSizeColumnMode.AllCells; da.conn().Close(); else MessageBox.Show(請核對一下沒有此卡號！, 信息提示！, MessageBoxButtons.OK, MessageBoxIcon.Warning); ; ; catch (Exception

20、err) MessageBox.Show(err.Message); privatevoid信息查詢ToolStripMenuItem_Click_1(object sender, EventArgs e) privatevoid信息管理ToolStripMenuItem_Click(object sender, EventArgs e) Form f2 = new信息管理(); f2.ShowDialog(); privatevoid顯示全部ToolStripMenuItem_Click(object sender, EventArgs e) try da.conn();string mys

21、ql; mysql = SELECT * FROM 信息 ;OleDbDataAdapter myda = newOleDbDataAdapter(mysql, da.conn();DataSet myds = newDataSet(); myda.Fill(myds, 信息); dataGridView1.DataSource = myds.Tables信息; dataGridView1.Columns0.AutoSizeMode =DataGridViewAutoSizeColumnMode.AllCells; dataGridView1.Columns1.AutoSizeMode =Da

22、taGridViewAutoSizeColumnMode.AllCells; dataGridView1.Columns2.AutoSizeMode =DataGridViewAutoSizeColumnMode.AllCells; dataGridView1.Columns3.AutoSizeMode =DataGridViewAutoSizeColumnMode.AllCells; dataGridView1.Columns4.AutoSizeMode =DataGridViewAutoSizeColumnMode.AllCells; dataGridView1.Columns5.Auto

23、SizeMode =DataGridViewAutoSizeColumnMode.AllCells; dataGridView1.Columns6.AutoSizeMode =DataGridViewAutoSizeColumnMode.AllCells; dataGridView1.Columns7.AutoSizeMode =DataGridViewAutoSizeColumnMode.AllCells; dataGridView1.Columns8.AutoSizeMode =DataGridViewAutoSizeColumnMode.AllCells; da.conn().Close

24、(); catch (Exception err) MessageBox.Show(err.Message); privatevoid顯示男生ToolStripMenuItem_Click(object sender, EventArgs e) try da.conn();string mysql; mysql = SELECT * FROM 信息 where 性別=男 ;OleDbDataAdapter myda = newOleDbDataAdapter(mysql, da.conn();DataSet myds = newDataSet(); myda.Fill(myds, 信息); d

25、ataGridView1.DataSource = myds.Tables信息; dataGridView1.Columns0.AutoSizeMode =DataGridViewAutoSizeColumnMode.AllCells; dataGridView1.Columns1.AutoSizeMode =DataGridViewAutoSizeColumnMode.AllCells; dataGridView1.Columns2.AutoSizeMode =DataGridViewAutoSizeColumnMode.AllCells; dataGridView1.Columns3.Au

26、toSizeMode =DataGridViewAutoSizeColumnMode.AllCells; dataGridView1.Columns4.AutoSizeMode =DataGridViewAutoSizeColumnMode.AllCells; dataGridView1.Columns5.AutoSizeMode =DataGridViewAutoSizeColumnMode.AllCells; dataGridView1.Columns6.AutoSizeMode =DataGridViewAutoSizeColumnMode.AllCells; dataGridView1

27、.Columns7.AutoSizeMode =DataGridViewAutoSizeColumnMode.AllCells; dataGridView1.Columns8.AutoSizeMode =DataGridViewAutoSizeColumnMode.AllCells; da.conn().Close(); catch (Exception err) MessageBox.Show(err.Message); privatevoid顯示女生ToolStripMenuItem_Click(object sender, EventArgs e) try da.conn();strin

28、g mysql; mysql = SELECT * FROM 信息 where 性別=女 ;OleDbDataAdapter myda = newOleDbDataAdapter(mysql, da.conn();DataSet myds = newDataSet(); myda.Fill(myds, 信息); dataGridView1.DataSource = myds.Tables信息; dataGridView1.Columns0.AutoSizeMode =DataGridViewAutoSizeColumnMode.AllCells; dataGridView1.Columns1.

29、AutoSizeMode =DataGridViewAutoSizeColumnMode.AllCells; dataGridView1.Columns2.AutoSizeMode =DataGridViewAutoSizeColumnMode.AllCells; dataGridView1.Columns3.AutoSizeMode =DataGridViewAutoSizeColumnMode.AllCells; dataGridView1.Columns4.AutoSizeMode =DataGridViewAutoSizeColumnMode.AllCells; dataGridVie

30、w1.Columns5.AutoSizeMode =DataGridViewAutoSizeColumnMode.AllCells; dataGridView1.Columns6.AutoSizeMode =DataGridViewAutoSizeColumnMode.AllCells; dataGridView1.Columns7.AutoSizeMode =DataGridViewAutoSizeColumnMode.AllCells; dataGridView1.Columns8.AutoSizeMode =DataGridViewAutoSizeColumnMode.AllCells;

31、 da.conn().Close(); catch (Exception err) MessageBox.Show(err.Message); privatevoid計(jì)算機(jī)與信息工程學(xué)院ToolStripMenuItem_Click(object sender, EventArgs e) try da.conn();string mysql; mysql = SELECT * FROM 信息 where 院系=計(jì)算機(jī)與信息工程學(xué)院 ;OleDbDataAdapter myda = newOleDbDataAdapter(mysql, da.conn();DataSet myds = newDa

32、taSet(); myda.Fill(myds, 信息); dataGridView1.DataSource = myds.Tables信息; dataGridView1.Columns0.AutoSizeMode =DataGridViewAutoSizeColumnMode.AllCells; dataGridView1.Columns1.AutoSizeMode =DataGridViewAutoSizeColumnMode.AllCells; dataGridView1.Columns2.AutoSizeMode =DataGridViewAutoSizeColumnMode.AllC

33、ells; dataGridView1.Columns3.AutoSizeMode =DataGridViewAutoSizeColumnMode.AllCells; dataGridView1.Columns4.AutoSizeMode =DataGridViewAutoSizeColumnMode.AllCells; dataGridView1.Columns5.AutoSizeMode =DataGridViewAutoSizeColumnMode.AllCells; dataGridView1.Columns6.AutoSizeMode =DataGridViewAutoSizeCol

34、umnMode.AllCells; dataGridView1.Columns7.AutoSizeMode =DataGridViewAutoSizeColumnMode.AllCells; dataGridView1.Columns8.AutoSizeMode =DataGridViewAutoSizeColumnMode.AllCells; da.conn().Close(); catch (Exception err) MessageBox.Show(err.Message); privatevoid軟件一班ToolStripMenuItem_Click(object sender, E

35、ventArgs e) try da.conn();string mysql; mysql = SELECT * FROM 信息 where 班級=軟件一班 ;OleDbDataAdapter myda = newOleDbDataAdapter(mysql, da.conn();DataSet myds = newDataSet(); myda.Fill(myds, 信息); dataGridView1.DataSource = myds.Tables信息; dataGridView1.Columns0.AutoSizeMode =DataGridViewAutoSizeColumnMode

36、.AllCells; dataGridView1.Columns1.AutoSizeMode =DataGridViewAutoSizeColumnMode.AllCells; dataGridView1.Columns2.AutoSizeMode =DataGridViewAutoSizeColumnMode.AllCells; dataGridView1.Columns3.AutoSizeMode =DataGridViewAutoSizeColumnMode.AllCells; dataGridView1.Columns4.AutoSizeMode =DataGridViewAutoSi

37、zeColumnMode.AllCells; dataGridView1.Columns5.AutoSizeMode =DataGridViewAutoSizeColumnMode.AllCells; dataGridView1.Columns6.AutoSizeMode =DataGridViewAutoSizeColumnMode.AllCells; dataGridView1.Columns7.AutoSizeMode =DataGridViewAutoSizeColumnMode.AllCells; dataGridView1.Columns8.AutoSizeMode =DataGr

38、idViewAutoSizeColumnMode.AllCells; da.conn().Close(); catch (Exception err) MessageBox.Show(err.Message); privatevoid信息修改ToolStripMenuItem_Click(object sender, EventArgs e) Form f3 = new修改(); f3.ShowDialog(); privatevoid幫助ToolStripMenuItem1_Click(object sender, EventArgs e) Form f4 = new幫助(); f4.Sho

39、wDialog();this.Close();五、信息管理：可以添加和刪除用戶；publicpartialclass信息管理 : Form public信息管理() InitializeComponent(); data da = newdata();privatevoid信息查詢ToolStripMenuItem_Click(object sender, EventArgs e) Form f1 = new信息查詢(); f1.ShowDialog(); privatevoid信息管理ToolStripMenuItem_Click(object sender, EventArgs e) pr

40、ivatevoid插入_Click(object sender, EventArgs e) da.conn ();string sql = select 卡號 From 信息 where 卡號= + textBox1.Text + ;if (da.sread (sql) MessageBox.Show(卡號或?qū)W生證號重復(fù)！, 請重新輸入！); textBox1.Clear(); textBox2.Clear(); textBox3.Clear(); textBox5.Clear(); textBox6.Clear(); textBox7.Clear(); textBox8.Clear(); t

41、extBox9.Clear(); else try da.conn();string mysql = insert into 信息 values( + textBox1.Text + , + textBox2.Text + , + textBox3.Text + , + comboBox1.Text + , + textBox5.Text + , + textBox6.Text + , + textBox7.Text + , + textBox8.Text + , + textBox9.Text + );if(textBox1.Text=) else OleDbCommand mycomd =

42、 newOleDbCommand(mysql, da.conn(); mycomd.ExecuteNonQuery();MessageBox.Show(是否保存數(shù)據(jù)？！, 信息提示！!,MessageBoxButtons .YesNo ,MessageBoxIcon .Question ); catch MessageBox.Show(請將信息完整！); privatevoid button3_Click(object sender, EventArgs e) da.conn();string sql = select 卡號 From 信息 where 卡號= + textBox1.Text

43、+ ;if (da.sread(sql) try da.conn();string mysqlw = delete from 信息 where 卡號= + textBox1.Text + ;OleDbCommand cmd = newOleDbCommand(mysqlw, da.conn(); cmd.ExecuteNonQuery();MessageBox.Show(刪除成功!); textBox1.Clear(); textBox2.Clear(); textBox3.Clear(); textBox5.Clear(); textBox6.Clear(); textBox7.Clear(

44、); textBox8.Clear(); textBox9.Clear(); catch (Exception err) MessageBox.Show(err.Message); else MessageBox.Show(沒有此人請重新輸入！, 信息提示！); privatevoid幫助ToolStripMenuItem1_Click(object sender, EventArgs e) Form f4 = new幫助(); f4.ShowDialog(); privatevoid信息修改ToolStripMenuItem_Click(object sender, EventArgs e)

45、 Form f3 = new修改(); f3.ShowDialog(); 六、信息修改：針對個人進(jìn)行修改個人信息；publicpartialclass修改 : Form BindingSource mybs = newBindingSource();public修改() InitializeComponent(); publicvoid bing() try OleDbConnection myco = newOleDbConnection();DataSet myds = newDataSet();string mystr = Provider=Microsoft.Jet.OLEDB.4.0

46、; + Data Source=|DataDirectory|學(xué)生信息.mdb; myco.ConnectionString = mystr; myco.Open();string mysql = select * from 信息 where 卡號=+textBox4.Text+;OleDbDataAdapter myda = newOleDbDataAdapter(mysql, myco); myda.Fill(myds, 信息); mybs = newBindingSource(myds, 信息);Binding mybinding1 = newBinding(Text, mybs, 卡號

47、); textBox1.DataBindings.Add(mybinding1);Binding mybinding2 = newBinding(Text, mybs, 學(xué)生證號); textBox2.DataBindings.Add(mybinding2);Binding mybinding3 = newBinding(Text, mybs, 姓名); textBox3.DataBindings.Add(mybinding3);Binding mybinding4 = newBinding(Text, mybs, 性別); comboBox1.DataBindings.Add(mybindi

48、ng4);Binding mybinding5 = newBinding(Text, mybs, 院系); textBox5.DataBindings.Add(mybinding5);Binding mybinding6 = newBinding(Text, mybs, 班級); textBox6.DataBindings.Add(mybinding6);Binding mybinding7 = newBinding(Text, mybs, 身份證號); textBox7.DataBindings.Add(mybinding7);Binding mybinding8 = newBinding(

49、Text, mybs, 聯(lián)系電話); textBox8.DataBindings.Add(mybinding8);Binding mybinding9 = newBinding(Text, mybs, 余額); textBox9.DataBindings.Add(mybinding9); catch(Exception err) MessageBox.Show(err.Message); privatevoid幫助ToolStripMenuItem_Click(object sender, EventArgs e) Form f4 = new幫助(); f4.ShowDialog(); pri

50、vatevoid button1_Click(object sender, EventArgs e) if (textBox4.Text = ) MessageBox.Show(卡號為空請輸入卡號！, 信息提示！); else OleDbConnection myco = newOleDbConnection();string mystr = Provider=Microsoft.Jet.OLEDB.4.0;Data Source=|DataDirectory|學(xué)生信息.mdb; myco.ConnectionString = mystr; myco.Open();string sql = s

51、elect 卡號 From 信息 where 卡號= + textBox4.Text + ;OleDbCommand mycmd = newOleDbCommand(sql, myco); mycmd.CommandText = sql; mycmd.Connection = myco;OleDbDataReader myreader = mycmd.ExecuteReader();if (myreader.Read() bing(); groupBox1.Enabled = true ; privatevoid修改_Load(object sender, EventArgs e) group

52、Box1.Enabled = false; privatevoid確定_Click(object sender, EventArgs e) try OleDbConnection myco = newOleDbConnection();string mystr = Provider=Microsoft.Jet.OLEDB.4.0;Data Source=|DataDirectory|學(xué)生信息.mdb; myco.ConnectionString = mystr; myco.Open();string sql = update 信息 set 卡號= + textBox1.Text + ,學(xué)生證號

53、= + textBox2.Text + ,姓名= + textBox3.Text + ,性別= + comboBox1.Text + ,院系= + textBox5.Text + ,班級= + textBox6.Text + ,身份證號= + textBox7.Text + ,聯(lián)系電話= + textBox8.Text + ,余額= + textBox9.Text + where 卡號= + textBox4.Text + ;OleDbCommand mycmd = newOleDbCommand(sql, myco); mycmd.CommandText = sql; mycmd.Conne

54、ction = myco; mycmd.ExecuteNonQuery();MessageBox.Show(是否修改？,信息提示！,MessageBoxButtons .YesNo ,MessageBoxIcon .Question ); catch (Exception error) MessageBox.Show(error.Message); privatevoid button3_Click(object sender, EventArgs e) this.Close(); privatevoid信息查詢ToolStripMenuItem_Click(object sender, Ev

55、entArgs e) Form f1 = new信息查詢(); f1.ShowDialog(); privatevoid信息管理ToolStripMenuItem_Click(object sender, EventArgs e) Form f2 = new信息管理(); f2.ShowDialog(); 七、幫助：顯示作者個人信息和有關(guān)系統(tǒng)情況；publicpartialclass幫助 : Form public幫助() InitializeComponent(); privatevoid treeView1_AfterSelect(object sender, TreeViewEventA

56、rgs e) if (treeView1.SelectedNode.Text =個人簡介) listBox1.Items.Clear(); listBox1.Items.Add(姓名：婁高偉 tn性別：男t); elseif (treeView1.SelectedNode.Text = 軟件介紹) listBox1.Items.Clear(); listBox1.Items.Add(本軟件設(shè)計(jì)是專門為學(xué)生餐廳消費(fèi)); privatevoid幫助_Load(object sender, EventArgs e) listBox1.Items.Clear(); privatevoid信息查詢Too

57、lStripMenuItem_Click(object sender, EventArgs e) Form f1 = new信息查詢(); f1.ShowDialog(); privatevoid信息管理ToolStripMenuItem_Click(object sender, EventArgs e) Form f2 = new信息管理(); f2.ShowDialog(); privatevoid信息修改ToolStripMenuItem_Click(object sender, EventArgs e) Form f3 = new修改(); f3.ShowDialog(); priva

58、tevoid幫助ToolStripMenuItem_Click(object sender, EventArgs e) 餐飲部崗位職責(zé)及操作規(guī)范一、概述及組織結(jié)構(gòu)3二、餐飲部各崗位職責(zé)4三、餐廳、廚房服務(wù)規(guī)范33 1、公共部分33 2、餐廳擺臺規(guī)范36 3、餐廳服務(wù)規(guī)范394、會議及酒會服務(wù)64 5、大堂吧服務(wù)規(guī)范666、廚房工作規(guī)范68四、餐廳、廚房服務(wù)質(zhì)量標(biāo)準(zhǔn)79 1、餐廳衛(wèi)生質(zhì)量標(biāo)準(zhǔn)79 2、食品花色品種安排質(zhì)量標(biāo)準(zhǔn)80 3、產(chǎn)品質(zhì)量標(biāo)準(zhǔn) 814、中餐零點(diǎn)服務(wù)標(biāo)準(zhǔn)82 5、中餐宴會服務(wù)質(zhì)量標(biāo)準(zhǔn)83 6、團(tuán)隊(duì)用餐服務(wù)質(zhì)量標(biāo)準(zhǔn)857、自助餐服務(wù)標(biāo)準(zhǔn)868、自助餐宴會和冷餐會服務(wù)879、西餐零

59、點(diǎn)服務(wù)質(zhì)量標(biāo)準(zhǔn)8810、西餐宴會服務(wù)質(zhì)量標(biāo)準(zhǔn) 8911、客房送餐服務(wù)質(zhì)量標(biāo)準(zhǔn) 9112、酒吧、大堂吧服務(wù)質(zhì)量標(biāo)準(zhǔn) 9213、雞尾酒會服務(wù)質(zhì)量標(biāo)準(zhǔn) 9314、食品展銷服務(wù)質(zhì)量標(biāo)準(zhǔn)9415、特殊情況處理質(zhì)量標(biāo)準(zhǔn)9516、餐廳收款服務(wù)質(zhì)量標(biāo)準(zhǔn)9617、餐廚聯(lián)系服務(wù)質(zhì)量標(biāo)準(zhǔn)9718、廚房食品采購與儲藏衛(wèi)生質(zhì)量標(biāo)準(zhǔn)9819、廚房生產(chǎn)操作衛(wèi)生質(zhì)量標(biāo)準(zhǔn) 9920、附餐飲部各類表格100第一章 概述及組織結(jié)構(gòu)概述餐飲服務(wù)是組成飯店必不可少的部分，餐飲部是酒店的重要利潤中心，餐飲服務(wù)的水平和特色在很大程度上反映了酒店的總體水平和特色，餐飲服務(wù)質(zhì)量的優(yōu)劣直接影響酒店的聲譽(yù)乃至成敗。在酒店職能部門中，餐飲部通常是員

60、工最集中，業(yè)務(wù)環(huán)節(jié)最繁多，技術(shù)水平要求最高，牽涉到的學(xué)科知識最廣泛的一個部門，因而其管理也最顯復(fù)雜，加強(qiáng)餐飲管理，對整個飯店的經(jīng)營管理都有非常重要的意義。餐飲部在酒店總經(jīng)理領(lǐng)導(dǎo)下，主要負(fù)責(zé)酒店食品原材料的加工，各類飲食食品的烹制，各餐廳產(chǎn)品銷售和宴務(wù)服務(wù)工作，滿足住店客人和店外前來用餐客人的物質(zhì)和心理享受需要。組織結(jié)構(gòu)餐飲部經(jīng)理餐飲部經(jīng)理行政總廚行政總廚餐飲部領(lǐng)班餐飲部領(lǐng)班宴會預(yù)定班地喱、海鮮池冷菜間中廚房面點(diǎn)房員工食堂西廚房吧 臺大堂行政酒廊散客中餐廳宴會預(yù)定班地喱、海鮮池冷菜間中廚房面點(diǎn)房員工食堂西廚房吧 臺大堂行政酒廊散客中餐廳二樓宴會廳三樓會議室迎賓、點(diǎn)菜服務(wù)員酒吧員收銀西廚廚師廚 師