(完整word)管理學第9-練習習題-英文-附答案-1

1、(完整word版)管理學第9版-練習題-英文版-附答案-1(完整word版)管理學第9版-練習題-英文版-附答案-1PAGE32PAGE 32(完整word版)管理學第9版-練習題-英文版-附答案-1Chapter 1 Introduction to Management and OrganizationsTrue/False QuestionsA MANAGERS DILEMMATodays managers are just as likely to be women as they are men. Management affects employee morale but not a

2、 companys financial performance. WHO ARE MANAGERS?Supervisors and foremen may both be considered first-line managers.WHAT IS MANAGEMENT?Effectiveness refers to the relationship between inputs and outputs.Effectiveness is concerned with the means of getting things done, while efficiency is concerned

3、with the attainment of organizational goals.A goal of efficiency is to minimize resource costs.Efficiency is often referred to as “doing things right.”Managers who are effective at meeting organizational goals always act efficiently.WHAT DO MANAGERS DO?Determining who reports to whom is part of the

4、controlling function of management.Directing and motivating are part of the controlling function of management.Fayols management functions are basically equivalent to Mintzbergs management roles.The roles of figurehead, leader, and liaison are all interpersonal roles.Disturbance handler is one of Mi

5、ntzbergs interpersonal roles.Mintzbergs informational management role involves receiving, collecting, and disseminating information.Mintzbergs resource allocation role is similar to Fayols planning function because it involves the coordination of employees activities.Resource allocation and disturba

6、nce handling are both considered decisional roles.A finance manager who reads the Wall Street Journal on a regular basis would be performing the figurehead role.Katz found that managers needed three essential skills: technical, human, and informational.Technical skills become less important as a man

7、ager moves into higher levels of management.Conceptual skills become less important as a manager moves into top management. Interpersonal skills involve a managers ability to think about abstract situations. Coaching and budgeting are skills closely related to the management function of leading.Budg

8、eting is a skill that is related to both planning and controlling.In todays world, organizational managers at all levels and in all areas need to encourage their employees to be on the look-out for new ideas and new approaches.Only first-line managers and employees need to be concerned with being cu

9、stomer-responsive.Innovation is only important in high-tech firms.WHAT IS AN ORGANIZATION?A distinct purpose is important in defining an organization.A nontaxable organization, such as the United Way, cannot be considered an organization.Multiple-Choice QuestionsFor each of the following choose the

10、answer that most completely answers the question.A Managers DilemmaWhich of the following statements regarding managers in todays world is accurate?Their age range is limited to between 30 and 65.They are found only in large corporations.They can be found exclusively in for-profit organizations.The

11、single most important variable in employee productivity and loyalty is the quality of the relationship between employees and their direct supervisors.According to data collected by Catalyst, a nonprofit research group, _ percent of corporate officers in Fortune 500 companies are women.Who Are Manage

12、rs?Someone who works with and through other people by coordinating their work activities in order to accomplish organizational goals is _.an assembly line workera laborera managera salespersonIn the past, nonmanagerial employees were viewed as employees who _.reported to top executivesreported to mi

13、ddle managerssupervised othershad no others reporting to themWhich of the following types of managers is responsible for making organization-wide decisions and establishing the plans and goals that affect the entire organizationfirst-line managerstop managersproduction managersresearch managersAll l

14、evels of management between the supervisory level and the top level of the organization are termed _.middle managersfirst-line managerssupervisorsforemenWhich of the following levels of management is associated with positions such as executive vice president, chief operating officer, chief executive

15、 officer, and chairman of the board team leadersmiddle managersfirst-line managerstop managersAgency head or plant manager is most likely associated with which of the following?team leadersmiddle managersfirst-line managerstop managersThe lowest level of management is _.a nonmanagerial employeea dep

16、artment of research managera vice presidenta first-line managerSupervisor is another name for which of the followingteam leadermiddle managerfirst-line managertop managerManagers with titles such as regional manager, project leader, or plant manager are _.first-line managerstop managersproduction ma

17、nagersmiddle managersWhich of the following best reflects the management structure of a traditional organization?pyramidcirclehub with spokesinfinite lineDivision manager is associated with which of the following levels of management?team leadersmiddle managersfirst-line managerstop managersWhat Is

18、Management?_ is the process of getting activities completed efficiently and effectively with and through other people.LeadingManagementSupervisionControllingThe distinction between a managerial position and a nonmanagerial position is _.planning the work of otherscoordinating the work of otherscontr

19、olling the work of othersorganizing the work of othersWhich of the following is an example of an efficient manufacturing technique?cutting inventory levelsincreasing the amount of time to manufacture productsincreasing product reject ratesdecreasing product outputWasting resources is considered to b

20、e an example of managerial _.efficiencyeffectivenessinefficiencyineffectivenessAn automobile manufacturer that increased the total number of cars produced at the same cost, but with many defects, would be _.efficient and effectiveincreasing efficiencyincreasing effectivenessconcerned with inputsEffe

21、ctiveness is synonymous with _.cost minimizationresource controlgoal attainmentefficiencyEfficiency refers to _.the relationship between inputs and outputsthe additive relationship between costs and benefitsthe exponential nature of costs and outputsincreasing outputs regardless of costIn successful

22、 organizations, _.low efficiency and high effectiveness go hand in handhigh efficiency and low effectiveness go hand in handhigh efficiency and high effectiveness go hand in handhigh efficiency and high equity go hand in handWhereas _ is concerned with the means of getting things done, _ is concerne

23、d with the ends, or attainment of organizational goals.effectiveness; efficiencyefficiency; effectivenesseffectiveness; goal attainmentgoal attainment; efficiencyWHAT DO MANAGERS DO? Management FunctionsHow many management functions were originally proposed in the early part of the twentieth century

24、?threefourfivenine_ was a French industrialist who first identified the basic management functions.WeberTaylorHerzbergFayol Today, the basic management functions are considered to be _.planning, coordinating, staffing, and directingplanning, organizing, leading, and directingcommanding, organizing,

25、leading, and staffingplanning, organizing, leading, and controllingWhich of the following management functions from the mid-1950s is no longer included in the basic functions of management?commandingstaffingleadingcontrollingWriting an organizational strategic plan is an example of the _ management

26、function.leadingcoordinatingplanningorganizingOrganizing includes _.defining organizational goalshiring organizational membersmotivating organizational membersdetermining who does what tasksA manager resolving conflict among organizational members is performing what function?controllingcommandingdir

27、ectingleadingThe process of monitoring, comparing, and correcting is called _.controllingcoordinatingleadingorganizingManagement Roles_ developed a categorization scheme for defining what managers do, consisting of 10 different but highly interrelated roles.Henri FayolHenry FordHenry MintzbergHenry

28、MorrisAccording to Mintzbergs management roles, the _ roles are those that involve people and other duties that are ceremonial and symbolic in rmationalinterpersonaltechnicaldecisionalThe roles of disseminator, figurehead, negotiator, liaison, and spokesperson are more important at the _ levels of t

29、he organization.lowermiddlehighersupervisoryWhich of the following is not an example of a decisional role according to Mintzberg?spokespersonentrepreneurdisturbance handlerresource allocatorA human resource manager attending a local Society for Human Resource Management meeting would be functioning

30、in which role?informationalleaderliaisondisseminatorA finance manager who reads the Wall Street Journal on a regular basis would be performing which role?figureheadmonitordisseminatorinterpersonalThe _ role is more important for lower-level managers than it is for either middle- or top-level manager

31、s.leaderentrepreneurspokespersondisseminatorThe emphasis that managers give to various roles seems to be based on their _.organizational leveltenure with the organizationexperience in their fieldpersonalityWhich of the following is not an example of an interpersonal role according to Mintzberg?figur

32、eheadleaderliaisonspokesperson According to Mintzbergs management roles, the _ roles involve receiving, collecting, and disseminating erpersonalinformational technicaldecisionalAll of the following are examples of informational roles according to Mintzberg except _.liaisonmonitordisseminatorspokespe

33、rsonWhich of the following is not an example of a decisional role according to Mintzberg?spokespersonentrepreneurdisturbance handlerresource allocatorAll of the following are managerial roles that are more important at the higher levels of the organization except _.leaderdisseminatorfigureheadnegoti

34、atorWhich of the following represents the most useful way of describing the managers job?rolesfunctionsskillsorganizational levelMany of Mintzbergs roles align with the basic functions of management. For example, the _ role is a part of planning.figureheadleaderliaisonresource allocationAll three of

35、 Mintzbergs interpersonal roles are part of the _ anizingplanningleadingcontrollingManagement SkillsWhich of the following identified the three essential managerial skills?KatzLewisbergRainesChambersThe three essential managerial skills include _.technical, human, and empiricalhuman, empirical, and

36、conceptualtechnical, interpersonal, and controllingtechnical, human, and conceptualUnderstanding building codes would be considered a _ skill for a building contractor.humantechnicalconceptualempiricalWhich of the following is true concerning technical and managerial skills?Human skills and technica

37、l skills remain equally important as managers move to higher levels.Technical-skill needs remain necessary and human skills decrease as managers move to higher levels.Human skills remain necessary and technical-skill needs decrease as managers move to higher levels.Both human-skill and technical-ski

38、ll needs decrease as managers move to higher levels.Managers with good _ are able to get the best out of their people.human skillsconceptual skillstechnical skillsvisual skillsTechnical skills include _.leadership and efficiency in a certain specialized fieldknowledge of and proficiency in a certain

39、 specialized fieldfamiliarity with and interest in a general field of endeavorskill and interest in a general field of endeavorThe ability to work well with other people, both individually and in a group, requires _.technical skillsassessment skillsplanning skillshuman skillsWhich of the following t

40、ypes of skills are described with terms such as abstract situations and visualization interpersonalhumantechnicalconceptualWhich one of the following phrases is best associated with managerial conceptual skills?decision makingcommunicating with customersusing information to solve business problemspr

41、oduct knowledgeWhich of the following skills are more important at lower levels of management, as these managers are dealing directly with employees doing the organizations work?human technical conceptual empirical Budgeting is associated with the management functions of planning and _.directingorga

42、nizingleadingcontrollingMentoring is primarily associated with the management function of _.planningorganizingleadingcontrollingWhat Is an Organization?An organization is _.the physical location where people worka collection of individuals working for the same companya deliberate arrangement of peop

43、le to accomplish some specific purposea group of individuals focused on profit making for their shareholdersOne of the common characteristics of all organizations is _, which is typically expressed in terms of the organizations goals.its peopleits goalsits systematic structureits purposeOne of the c

44、ommon characteristics of all organizations is _, which clarifies members work relationships.its peopleits goalsits deliberate structureits purposeA deliberate arrangement of people to accomplish some specific purpose is _.a structure.a process.an organization.an assembly operationA difference betwee

45、n traditional organizations and new organizations is that the new organizations tend to be more _.stablecommand orientedrule orienteddynamicWHY STUDY MANAGEMENT?Which of the following best describes the concept that management is needed in all types and sizes of organizations, no matter the country

46、in which theyre located?the partiality of managementthe segmentation of managementthe universality of managementthe cultures of managementUniversality of management means that _all managers in all organizations perform the four management functionsall managers in all organizations can perform their

47、job the same wayall organizations can hire any manager to perform the management jobsany manager can work in any organization and perform any management jobAs members of the general public, we have a vested interest in improving the way organizations are managed because _.we stand to benefit persona

48、lly from an individual organizations profitswe interact with organizations every single day of our livesif organizations dont improve, we wont have a place to work in the futureorganizations supply inputs to other organizationsOrganizations that are well managed _.choose the best suppliers for their

49、 productscompete on an international basis because they have the best productsalways have the lowest-cost productsdevelop a loyal customer base, grow, and prosperAccording to management expert Peter Drucker, management is about _. profitspeopleplanningparticipationWhich of the following types of man

50、agerial positions is most likely to involve clerical duties?shift supervisorregional department headproject managerchief executive officerA managers success is typically _.dependent on how hard the manager workshow closely the manager supervises the employeesbased on how skilled the manager is at th

51、e technical elements of the jobdependent on others work performanceA primary responsibility of managers is creating a work environment that _.is safe and well lit is clean and organizedallows employees to do their work to the best of their ability provides excellent customer serviceManagers often _.

52、are prevented from making business decisionschange their career paths during their work liveshave opportunities to think creatively and use their imaginationsmust depend on their employees for guidance in dealing with superiorsWhich of the following represents a challenge of managementenjoy relative

53、ly easy workwork with a variety of peoplehave little influence on organizational outcomeshave to deal with a variety of personalitiesEach of the following represents a challenge of management except _.must operate with limited resourcesare highly valued by organizations must motivate workers in unce

54、rtain situationssuccess depends on others performanceScenarios and QuestionsFor each of the following choose the answer that most completely answers the question.WHO ARE MANAGERS?Managerial Basic Training (Scenario)Imagine that your marketing company has just merged with a manufacturing organization

55、. You have been asked to help provide some “basic” managerial training to the engineers in the research and development unit of the new sister company. To make sure you are covering the necessary issues, your boss has asked to see an overview of materials that you will be providing the engineers.Now

56、 that both companies are merged and are a systematic arrangement of people set to accomplish a specific purpose, they could be described as a(n) _.business unitmultinational companyorganizationholding companyOne of the first things the engineers need to learn is that _ are the people who direct the

57、activities of others in an organization.directorsmanagerssubordinatesline workersAnother fact that engineers need to learn is that supervisors may frequently be referred to as _.middle managerstop managersproject leadersfirst-line managersMany of the engineers in the group are unclear about what man

58、agers actually do. Your training materials explain that a managers job focuses on _.the performance of clerical dutiespersonal achievementhelping others accomplish their work goalssupervising groups rather than individual employeesThe Customer Meeting (Scenario)Kelly, a production supervisor, is res

59、ponsible for 10 employees who assemble components into a finished product that is sold to distributors. Kelly reports to Ben, a production manager, who in turn reports to Dan, a general manager, who reports to McKenna, a vice president of operations. Recently, McKenna asked Dan to have a meeting wit

60、h Kelly and Ben regarding some customer concerns in the production area. The focus of the meeting was to judge the validity of the customer concerns, and to develop a specific plan to address these concerns. What is the commonality among Kelly, Ben, Dan, and McKenna?They all produce the same product