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1、Job Safety工作安全Job Safety工作安全Agenda 培訓(xùn)內(nèi)容General Awareness & Measures安全意識及保安措施Blood-borne Pathogens預(yù)防血液病毒措施Safe Lifting & Back Injury Prevention安全托舉重物及預(yù)防背部受傷Avoiding Falls & Spills防止摔/滑倒Job safety 工作操作安全 Agenda 培訓(xùn)內(nèi)容General Awareness General Awareness & Measures安全意識及保安措施Rooms & Keys 房間及鑰匙Only open the

2、door of the room that you are working in. 只可打開你所工作房間的房門Once you have been issued a master key, keep it on you at all times.隨身攜帶發(fā)放給你的萬能鑰匙Sign your key in and out.應(yīng)簽字領(lǐng)取及退還鑰匙General Awareness & Measures安General Awareness & Measures安全意識及保安措施Rooms & Keys 房間及鑰匙Report broken doors, locks and chains.及時報告房門、

3、門鎖及鎖鏈的破損情況。Obtain proper identification before allowing anyone into a room.經(jīng)過仔細識別后,才允許他人進入客房。General Awareness & Measures安Report any weapons or other suspected contraband found in rooms to your supervisor. Dont touch it.如果在客房內(nèi)發(fā)現(xiàn)武器或涉嫌非法物品時,應(yīng)立即報告你的主管,不要擅自觸摸這些物品。Follow Lost & Found procedures. Immediat

4、ely report and deposit items found to the designated location. 嚴格遵守失物招領(lǐng)程序,拾到物品立即報告主管并將物品存放在指定地點。General Awareness & Measures安全意識及保安措施Rooms & Keys 房間及鑰匙Report any weapons or other suBe careful when handling cash. Dont count money out in the open or leave cash out and unattended. 處理現(xiàn)金時應(yīng)格外小心,不要當眾數(shù)錢或?qū)F(xiàn)金

5、放在無人看管區(qū)域。Lock personal items into a locker, your desk or other secure area.將個人物品鎖在更衣柜、書桌或其他安全地方。Dont allow non-employees into the back of the house.不允許非酒店員工進入后線區(qū)域。General Awareness & Measures安全意識及保安措施Avoid Theft 防盜Be careful when handling cash.General Awareness & Measures安全意識及保安措施Be Aware 保持機警Report

6、 suspicious behavior or activities to your supervisor.如發(fā)現(xiàn)可疑行為或活動,立即報告部門主管。For your own safety, be careful to walk in well-lit areas.為了你的自身安全,應(yīng)在照明條件良好的地方行走。Follow the hotels specific security procedures.嚴格遵守酒店制定的具體保安程序。General Awareness & Measures安General Awareness & Measures安全意識及保安措施Public Liability

7、 公共責(zé)任Communication with the Media與媒體打交道時:Do not discuss Security incidents不要討論安全事件Redirect to General Manager or Director Marketing & Communications who is authorized by General Manager由總經(jīng)理或經(jīng)總經(jīng)理授權(quán)的市場公關(guān)總監(jiān)出面處理General Awareness & Measures安General Awareness & Measures安全意識及保安措施 Public Liability 公共責(zé)任Injur

8、ies 遇到受傷者Comfort and assist安慰并提供幫助Be cautious須謹慎小心Contact Security immediately立即聯(lián)系保安部Report any personal injury immediately to your supervisor 如遇受傷,立即報告直接主管General Awareness & Measures安General Awareness & Measures安全意識及保安措施Public LiabilityMaking Recommendation向客人進行推薦時:When recommending places or serv

9、ices, provide options and let the guest make the final decision.在向客人建議某場所或某項服務(wù)時,應(yīng)向客人提供多種建議,由客人做最后決定。Do not make singular recommendations不要只給出單一的建議。General Awareness & Measures安Lockout/Tagout 暫停使用/標簽Lockout/Tagout procedures are required any time there is a potential release of energy that could inju

10、re someone. This applies to electricity, steam, hot fluids or pressurized gasses.如果出現(xiàn)有可能傷人的能量泄漏情況時,務(wù)必要履行暫停使用/標簽程序。這一點適用于電、蒸氣、熱的液體或高壓氣體的泄漏。The “Danger Do not Operate” tag is placed on equipment to prevent injury to employees servicing equipment.“危險嚴禁操作”的標簽必須貼在可能會導(dǎo)致員工受傷的維修設(shè)備上。Lockout/Tagout 暫停使用/標簽Loc

11、kout/Lockout/Tagout 暫停使用/標簽Only authorized and trained employees can perform these procedures.只有經(jīng)授權(quán)或接受過培訓(xùn)的員工可執(zhí)行這一程序。Never attempt to repair or service machinery or equipment unless Lockout/Tagout procedures have been followed.除非貼上暫停使用標簽,否則切勿試圖修理機器設(shè)備。Never attempt to bypass or restart machinery or eq

12、uipment that has been locked or tagged out.嚴禁重新啟動已被暫停使用的機器設(shè)備。Lockout/Tagout 暫停使用/標簽Only autBlood-borne Pathogens血液病毒W(wǎng)hat are blood-borne pathogens? They are microorganisms in the bloodstream that can cause disease in humans, including deadly Hepatitis B and HIV/AIDS.何為血液病毒?它們是存在于人體血液中能夠致病的微生物,其中包括致命

13、病毒如:B類肝炎和愛滋病毒。Where are they found? They are found in blood or in body fluids containing blood such as semen, vaginal secretions, urine or feces.如何發(fā)現(xiàn)它們?在血液或含有血液的體液中,如:人體排泄物等。How could I become infected at work? Blood borne pathogens can enter the body through the eyes, nose, mouth and most commonly,

14、 from a puncture in the skin from a contaminated object.在工作中何種途徑會導(dǎo)致病毒的傳播?血液病毒可通過眼睛、鼻子、嘴進入人體;但最普遍的傳播方式是通過附有病毒的物體刺破皮膚感染病毒。Blood-borne Pathogens血液病毒W(wǎng)hatBlood-borne Pathogens血液病毒Examples of Personal Protection Equipment:個人保護用品示例:Latex gloves橡膠手套Gowns長外衣Face shields or masks面部防護罩或面具Eye protection護眼物Mouth

15、pieces (for CPR)口罩Red BioHazard Waste disposal bags, red sharps container for needles, glass, etc., and distinfectant cleaner.紅色生物危險廢品處理袋、紅色容器用來裝針、玻璃等銳利物品,以及消毒清潔劑。Blood-borne Pathogens血液病毒ExamBlood-borne Pathogens血液病毒Common Hazards 常見隱患Blood or body fluids on sheets, towels, or other linen.床單、毛巾或其他布

16、草上的血液或體液。Blood or body fluids on floors, sinks, tub, ect.地板、洗滌槽、浴盆等中的血液或體液。Needles usually found in wastebaskets, under the bed, between the mattress and in the bed linen.針頭-經(jīng)常會出現(xiàn)在廢紙蔞、床下、床墊及床上的布草中。Blood-borne Pathogens血液病毒CommBlood-borne Pathogens血液病毒Common Hazards 常見隱患Napkins, tissues, paper towels

17、 or rags in the room, usually found in the wastebasket.紙蔞里經(jīng)常發(fā)現(xiàn)房間內(nèi)的餐巾、面巾、紙巾或碎布。Broken glass that may have cut an infected person.可能劃傷過被感染者的碎玻璃。Administering first aid to guest or employee injuries.對受傷的員工或客人實施緊急救護時。Blood-borne Pathogens血液病毒CommGeneral Precautions 預(yù)防措施Wear Personal Protective Equipment

18、 as appropriate, i.e. latex gloves, etc.應(yīng)當使用適當?shù)膫€人保護措施,如:橡膠手套等。Do not put hands into wastebaskets or trash containers.不要將手直接放在紙蔞或垃圾箱內(nèi)。Do not put hands between the mattress of a bed, or under chair cushions.不要將手伸進床墊中或椅子的座墊下。Avoid contact with possible infectious material as much as possible.盡可能避免接觸感染源

19、。Dont touch dried blood. It can still be infectious!不要觸摸干血跡,因其仍有傳染的可能。Blood-borne Pathogens血液病毒General Precautions 預(yù)防措施Blood-Proper Lifting Techniques & Back Injury Protection正確托舉重物及預(yù)防背部受傷Plan your lift before performing it在舉重物前先想好步驟Bend your knees, not your waist屈膝,并非彎腰“Hug” the load 緊抱住物品Lift usin

20、g one motion and keep a firm grip抓緊重物,一舉完成Avoid twisting 避免扭傷Keep your lower back bowed in and tighten your stomach muscles while bending over, stetting an object down, and when getting up彎腰收腹,放好東西后、再起身。Proper Lifting Techniques & BaThink before you lift: 舉重物之前要三思“Can I lift it alone?”我能獨自將它舉起來嗎?“Do

21、 I need mechanical help (a cart, a dolly)?”我是否需要手推車等器械的幫助?“Is it too awkward for one person to handle?”一個人舉起它是否難以辦到?“Should I ask a co-worker for help?”我是否需要求助于同事?Proper Lifting Techniques & Back Injury Protection正確托舉重物及預(yù)防背部受傷Think before you lift: 舉重物之前要三Slip and Fall Prevention小心滑/跌倒General Recomm

22、endations 一般性建議Use short strides and a slower pace. 邁小步、并放慢步伐Clean up spills. If you cant, steer around them.擦干地板上的水跡,否則應(yīng)繞行Wear slip resistant shoes.穿防滑鞋Switch on the light before entering a room.在進入房間之前開燈Be careful going from dark or low-light areas into outside or brightly lit areas. Your eyes wil

23、l need time to adjust.在從暗處進入到明亮地方時需小心,人的眼睛需要一定時間適應(yīng)燈光變化Slip and Fall Prevention小心滑/跌Slip and Fall Prevention小心滑/跌倒General Recommendations 一般性建議Keep aisles clear. 保持走廊干凈Use handrails when climbing or descending stairs. Take one step at a time.上、下樓梯時應(yīng)使用樓梯扶手,一次邁一級臺階Place warning or wet floor signs any t

24、ime you spot a slippery condition.當發(fā)現(xiàn)地面濕滑情況,應(yīng)放置警告牌Use dollies or carts where appropriate.在需要時使用手推車Carry loads so you can still see in front of you.在搬東西時要確保你的視線仍能看到前方Slip and Fall Prevention小心滑/跌Container Labels容器標簽Include: 包括: Product Name 物品名稱Ingredients 成分Warnings of the specific hazard, such as l

25、ung or eye damage該物品具有危險性的警告,如:對肺或眼睛的傷害First Aid Procedures緊急救護程序Fire extinguishing information if the substance is flammable如果該物品為易然物,應(yīng)標有滅火方法Container Labels容器標簽Include: Departmental Training &General Precautions部門培訓(xùn)和一般預(yù)防措施Always use proper techniques to perform tasks and be familiar with emergency

26、 procedures.切記在執(zhí)行工作任務(wù)時,應(yīng)堅持使用正確方法,并且須熟悉緊急情況處理程序Ask your supervisor when you have any questions.如果您有問題可向您的主管咨詢Departmental Training &Genera事故圖片開啟食品罐頭時不慎被罐頭鐵皮割傷右手中指。事故圖片開啟食品罐頭時不慎被罐頭鐵皮割傷右手中指。由于地面積水滑倒,致使膝蓋碰傷。 事故圖片由于地面積水滑倒,致使膝蓋碰傷。 事故圖片被忽然倒下的墊板砸傷右腳大腳趾。事故圖片被忽然倒下的墊板砸傷右腳大腳趾。事故圖片被玻璃盤劃傷右手食指事故圖片被玻璃盤劃傷右手食指事故圖片整理保

27、鮮膜時不慎被其鋁制齒輪割傷右手小拇指。事故圖片整理保鮮膜時不慎被其鋁制齒輪割傷右手小拇指。事故圖片安全原理不安全條件 + 不安全行為 = 事故安全原理不安全條件 + 不安全行為 = 事故不安全條件電氣建筑照明噪音易燃易爆物品有洞無蓋泄漏用具缺陷不安全條件電氣不安全行為違章操作快速行走精力不集中擲物不正確的用力姿勢胡亂碰撞玩笑過度違章吸煙/喝酒85-92%的安全事故是由不安全行為造成的!不安全行為違章操作請注意!上班前要檢查自己所用的工具、設(shè)備是否安全可靠。請注意!上班前要檢查自己所用的工具、設(shè)備是否安全可靠。如何使用機械?1、學(xué)會正確使用機械、了解機械性能,如:絞肉機、切 片機、榨汁機等。2、

28、注意定期檢查、檢修,防止機件過度磨損和電線老化。如何使用機械?1、學(xué)會正確使用機械、了解機械性能,如:絞肉機三、用電時,應(yīng)注意:1、不要用濕手或濕布接觸任何用電開關(guān)、電線。2、勿站在濕地面使用電器。3、要經(jīng)常檢修磨損的電線及損壞的電開關(guān), 以確保人身安全。4、不得超負荷用電。5、不進入僅專業(yè)人員 才能進入的區(qū)域。三、用電時,應(yīng)注意:1、不要用濕手或濕布接觸任何用電開關(guān)、電四、儲存貨物時,應(yīng)注意:1、要將重的物品放在低層, 輕的物品放在高處。2、移動紙箱、木箱包裝的 物品時要小心輕放。3、如果儲存的是食物,要用蓋子蓋好。四、儲存貨物時,應(yīng)注意:1、要將重的物品放在低層,4、保持倉庫清潔,有條理。

29、5、不得將雜物堆于通道上,尤其是消防通道,保持通道 暢順。 儲存貨物時,應(yīng)注意:4、保持倉庫清潔,有條理。 儲存貨物時,應(yīng)注意:五、高處作業(yè)時.1、使用安全的梯子,若是高空作業(yè)尚須系好安全帶。2、不要用凳或站在箱子 上取貨物,以免跌傷。五、高處作業(yè)時.1、使用安全的梯子,若是高空作業(yè)尚須系好六、提重物時,應(yīng)該:1、膝蓋彎曲,蹲下,背部挺直。2、用雙手提起重物。3、提貨后,身體要挺直。4、一次不要拿太多的物品。六、提重物時,應(yīng)該:1、膝蓋彎曲,蹲下,背部挺直。七、轉(zhuǎn)彎時,應(yīng)該:1、靠右行。2、放慢速度。七、轉(zhuǎn)彎時,應(yīng)該:八、乘升降機時:1、不要將火種帶入升降機內(nèi)。2、不要在內(nèi)做劇烈的動作。3、貨梯不要載人。3、若有危險、意外,請按求救信

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