某集團(tuán)質(zhì)量管理系統(tǒng)英文

1、Level 2 MaterialElitegroup Computer SystemsQuality Systemintroduction, November 2002TableofContentsQuality PolicyQuality StrategyQuality System(Design QA/SupplierQA/ ProcessQA/ Customer ServiceQA)Quality OrganizationTrainingSystemTraceabilitySystem(SFCS)EngineeringChangeSystemQuality Report& Improve

2、ment PlanQuality PolicyECSQualityPolicy#1Customersset therequirement#2PreventionEach employee takes responsibility fortheirownworkFocusonanticipatingpotential problems andpreventing themPrevention improves ECSs abilitytoget thingsrightfirsttime,- every time#3Continuous improvementFocusonasking“why?”

3、Tracing rootcauseofproblemEstablishingmethod to preventrecurrence#4RevolutionContinuous improvement =evolutionChange, newprocesses&reengineering =revolutionECSTotalQualityAssuranceQuality policy:Prevention andcontinuous improvementDesign QASupplier QAA-systemDFM/DFTNPIEMI/Safety testVendorsurveyQAsy

4、stemauditVendorperformanceassessmentCustomercomplaintoperation reviewProcess QACS QAThe pursuit of excellence and the trust in quality at affordable pricesIQCIPQCOQCCQC(reliability &compatibilitytest)CustomercomplaintsDOA/RMAFA/CAREscalation processTechnicalsupportMaterialbuffermanagementECSand Cong

5、lomerates 2003QualityTargetsDesign QAEstablish NPI Rule A-System Component approval NPI CriteriaSupplier QAProductivity & Quality Improvement Vender Survey/ Audit QVL(60 vendors, 75 Fa.) Vender performance monthly rating Process improvementProcess QAImprove quality&createaddedvalueQS9000 Certificati

6、onSFCSECN150/MonthCost 300/ManpowerMBscrap1.5IQC91%OQC1,600DPPMCustomer satisfaction Customer satisfaction 100% Quality Policy: Prevention and Continuous ImprovementReducecustomerdissatisfactionCustomercomplaintprocession time3 daysFA/CAROperation 5daysDOA4,000DPPMRMA2.0% (include NDF)RMA1.5% (Verif

7、ied)RMAearlywarningsystemCSQAQuality StrategyQuality Strategy PillarsAdvancedQuality PlanningFactory PreventionOptimization&ContinuousImprovementReaction& RecoveryThefirst2portionsareundertakenprimarilywiththefactoryproduction departmentasaninternalcustomerinmind.Thelast2 portions areundertaken with

8、the endcustomersinmind.Strategies(ProductLife Cycle view )Strategy#2MinimizeIntroFailure RateIntroR&D,PurchasingProduction RampAQPActivitiesStrategy#1FMEA NPIControl gatesTimePresentCompetitionFutureStrategy#3EarlyProcess OptimizationduringMPDOE, SPC,CLCA,&otherCIPsStrategy#4Quality Escalation(exter

9、nalfailures)Detect, contain&recoveryInherentQuality &DFM/DFT;Vendor QACustomerPerceivedFailureRateADVANCEDQUALITY PLANNINGFACTORY PREVENTIONOPTIMIZATION&CONTINUOUS IMPROVEMENTREACTION& RECOVERYDevelopmentofQuality StrategyDecreasing ProductionCostIncreasing ProfitabilityIncreasing CompetitivenessQua

10、lity PreventionPlanPrevention andContinuous ImprovementQCQATQMRe-EngineeringTOCDevelopmentofQuality StrategyCost of QualityFailure(1)Appraisal:Production testing&Inspection,IQC,IPQC,OQC(2)InternalFailures:Trouble Shooting,Scrap& Lost),Rework(3)ExternalFailures:FA/CAR, DOA/RMAHigh Quality, BestPrice,

11、 GoodService,MoreFlexible!Cost of QualityPrevention(1)NPI(2)QVL Management(3)Vendor RatingSystem(4)SFIS(5)SubcontractorSupporting System(6)FieldAnalysisEngineering(7)EmployeeTraining還沒有制制度，建建立制度度已經(jīng)有制制度，落落實(shí)制度度StandardizationSimplificationComputerization2003 ECSM/BQualityStrategyAdvancedDesignQualityM

12、anagement forNPI2.SupplierJITDelivery3.OptimizationofShopfloorcontrolsystem/Sub-Con.Integration4.Reducethe Noise of CustomerdissatisfactionQuality SystemBeaconConfidentialSimplified QualityAssurance SystemObjectiveControl MethodActivityDevelopmentParts& SupplierManufacturingShipping& SVCProtoAssyRun

13、-InInspectionShippingSVCPilotPre-ProSourcingApprovalInspectionE/SDesignVerificationSupplierQuality ManagementProcess QualificationCustomerSatisfactionVerificationateachdesignstageDesignReviewPartsQualificationSPCSupplierQualificationContinuous Supplier ImprovementOnGoingReliabilityContinuous Quality

14、ImprovementSafety&Regulatory AuditService Parts PlanLocalService SupportFieldData AnalysisQuality PlanningReliabilityTestEVTDVTPVT(ELP)Compatibility TestParts/CommodityQualificationTestDFM/DFTCpkVerificationEMIVerificationProduction &Ship-Hold ProgramAnalysisofFieldQualityFieldTrouble ShootingProvid

15、e ServicePartsParts& ProductRMALocalSVCSupport(US, Europe,Asia,SouthAmerica)ECNControl& Follow-upPeriodicProcess AuditWeeklyQualityManagement MeetingSafety&Regulation F-upMonitoring &AnalysisofManufacturingDateFAIOutgoingQuality AuditOutofBox AuditCpkImplementationSupplier/SubContractorApprovalPerio

16、dicSupplierAuditQuality Contract withSupplierSupplierControl by QMSmemberIncomingInspectionTotalQuality AssuranceStructureQuality PolicyToproduce ourproductsfirsttime right andconsistentlymeetingandexceeding ourcustomerrequirements.Inourcompany,qualitymeansnotonlyjust satisfyingour customer requirem

17、ents,but constantlyimproving ourproduct quality.Ourcommitmenttoproduct qualityimprovementextendsfrom themanagement to allemployeesinthe company.Sales& ServiceQADesignQAVendorQAManufacturing QAFocusCustomerSatisfactionCustomerOrientedDesignDefectFreeMaterialSupplyWorldClassProcess CapabilityMain Acti

18、vities:CustomerSatisfactionSurveyCustomerVisitRush OrderLine SiteStockRMAReliabilityTestDesignEvaluationProduct ManagementTechnology BreakthroughIQCSupplierPartnershipProgramSupplierAuditSupplierPerformanceEvaluationsQASystemRefineFMEA ApplicationD.O.E.ApplicationSPCManufacturing AuditQuality Assura

19、nceFrameworkIQCRaw MaterialOQCOEMSiteDistributionFinalQAProcess QAIQCReliabilitytestSQASemiF/GDate baseFeedbackIncomingInspectionVendorSupport/AuditVendorRating SystemDock to Stock ControlSemi F/GIQCSubcontractor Support/AuditSKDSubcontractor TrainingRovingESDECNControlProcess,PartsAbnormalControlPu

20、rge/ReworkControlMVTMeetingNewModel/VersionTransferNon-conformingcontrolShop Floor SystemOQCInspectionPalletReject Follow-upOutofBox AuditShippingInspectionCustomerComplaintFeedbackCKDProductDesignECSsQASYSTEMManufacturingCustomerComplaintCustomerCustomerNewProductIntroductionSupplierQuality Managem

21、entProduction Engineering CenterECSQualityManagement SystemsDesignQualitySupportSupplierQuality ManagementSupportManufacturing QualitySupportCLCA forCustomerComplaintECSSupportSystems- Customer DataReporting-TrainingQuality Assessment&Audit-ChangeManagementProduct Regulations &Safety-Documentation C

22、ontrolCustomerComplaintHandling-DOA/RMAOperation(AdvancedDesign QualityManagement)NPI(NewProduct Introduction)ComponentEngineering&QualificationVerification&PreventionPrevent RecurrenceofCustomerComplaintBuildupTestPlan& ProcedureReviewA3A4Product Pilot RunEngineeringReview&ReduceECN ReleaseQuantity

23、BuildupPartsSpecification andCheckListReviewPartsSpecification &Vendor TestingQuality Engineering Dept.(SupplierJITDelivery)Auditthequalified suppliers/subcontractorssoastoapprove their qualitysystem andproductquality matching ECSrequirementsDevelop Supplier QualityManagementSystemsoastoachieve thet

24、argetofJIT deliveryRatingthe suppliersandsubcontractors qualityand supportthemtoimprove processyieldrateImprove qualifiedsuppliersand subcontractorsproduct qualitybyperiodicauditandconsultationSupplierQuality ManagementDept.JITDeliveryFrameworkofManufacturingQuality AssuranceSystemNativeSuppliersSQA

25、IQCManufacturingOngoing Reliability/Compatibility TestIPQCOQCOEMSitesEnd-usersDistributorsXXXCustomerService(RMA)SFCSCross-enterprise Operation(2003/Q3)MANUFACTURINGBLACKBOXCONTINUOUS IMPROVEMENTQuality EscalationQuality Improvement ProgramsRegular Customer ReviewForumsQUALIYSUPPORTSQuality AuditCor

26、rective/preventiveactionDocCon systemCalibrationsystemTrainingFACTORY QUALITYSYSTEMSTART-UP&NPINPIChecklistDFM/DFTProduct TrainingPost MortemAnalysisProduction ReleaseCriteriaCUSTOMERPROCESS CONTROLSSPC PVSPCS QANESD SFCSYieldtriggerINCOMINGAQLMRBVFARVCAROQMAQLVOQAFOQAINPUTOUTPUTCustomerComplaintOpe

27、rationResponsein24hrs,PreliminaryFA/CARin3 workdays,FinalizedFA/CAR in 5workdays- QualityIssues Escalation- Close LoopCorrectiveActionTechnicalSupport- In-countryRepair Training- DuplicatetheFailureModeFind outtheRootCauseE-SupportL.A./USAMiami/USATaipei/TaiwanShenZhen/ChinaWijchen/The NetherlandsCS

28、DDistributorsOEM/ Branch/ SI CustomersCustomerServiceQuality AssuranceQuality OrganizationECSTaipeiOrganizationFunctionQDPart ApprovalNewProductVerificationFailure Analysis &VerificationSuppliermanagementInternalAuditCustomerIssueTracing andManagementCustomerWindowCustomerSatisfactionRelease FA &Eig

29、htD Report零件承認(rèn)NewProductVerification不良分析及驗(yàn)證CustomerSatisfactionCustomerWindowCustomerIssueTracing andManagementInternalAuditSuppliermanagementPart ApprovalFailure Analysis &VerificationRelease FA &EightD ReportPECQuality RelatedDepartmentofECSM (ECS China )PECQDQDTSDTMDTMDTMDTMDNote :Qualitypolicyan

30、d planning areestablishedbyECSTaipei.Thecustomerserviceaffairs of OEM/Globalare in chargeofECSTaipei.Thecustomerserviceaffairs of China SI areinchargeofECSM.The“red color arrowhead”standsfor theaffairs which commandedbyECSTaipei.The“bluecolorarrowhead”standsfor theaffairs which arecorrelated theECST

31、aipei withECSM.ChinaSIOEM&GlobalQAOrganizationalChart QualityDivisionRMAQECSDOrganizationTrainingSystemTypesofTrainingSkillstrainingTouch-upsoldering, BGArepair/rework,machine operation/alignment, etc.SupervisorytrainingProductivity, CTR,Trainthe Operators,5S, QCCfacilitator,etcTeamworktrainingQCC,

32、TeamProblemSolving,Crossfunctional projects,etcSpecial knowledgetrainingDFM, SMT,WaveSoldering, PCB,FMEA,D.O.E.,SolderFailureAnalysis,etcManagement trainingQuality direction,staffstrategy, managing breakthrough,etcLanguagetrainingEnglish,Japanese,etc.Others-Presentationtraining, OJT, TPM,TQM,etc.Qua

33、lity Improvement Activities Education- Encourageemployeestoget higherdegreebyofferingscholarship Productand ProcessTraining:- Forum andlecture Operator Certification Recruitand systemtraining ManagementTraining TeamTraining-5 S, TQM,QCCCapability Training forQualityManagerSupervisor/GroupLeaderEngin

34、eerOperatorQuality LeadershipProgram;ManagementSPCTQM; SPC;5S; ESDD.O.E.; SPC;Design Guide;SMTproblemlog;F/T problemlogSPC; 5S;ESDPositionTrainingManagerSupervisorGroupLeaderAllTheRole& DutyofNSManager;ProblemSolving &DecisionMaking;NegotiationSkill;Target Setting&PerformanceAppraisal; Encouraging &

35、Leading;TimeManagement;Communication &Coordination;HRManagement fortheNon-HR SupervisorTheRole& DutyofNSSupervisor;Presentation Skill;Meeting Skill;Cost Concept; Encouraging andLeading;HowtoDo“On theJobTraining”;HowtoBuildTeamConcept.Foreman Leadership; Howtodo“Onthe JobTraining”O(jiān)ntheJob TrainingEdu

36、cation/TrainingSystemCertification ProgramPurpose:Improveoperators skill andguarantee qualityRange:AllMFG. directoperatorsResp:MFG.-majorresponserandcooperate withHR,ENGand PEMFlow:FunctionSelectedCertificationRegistrationNext Skill TrainingSkillTrainingNOScientialTrainingforQualityLevelTraining Ite

37、msDurationType ManagerQLP3 hoursLecturePSP(QC7&NQC7)6 hoursLectureTeam Working6 hoursLectureLearning Organization3 hoursLecture SupervisorTQM3 hoursLecture PSP(QC7&NQC7)12 hoursLecture/OJTTeam Building6 hoursLectureSystems thinking6 hoursLecture EngineerPSP(QC7&NQC7)12 hoursLecture/OJT Team Consciou

38、sness6 hoursLectureCreativity thinking6 hoursLecture OperatorBasic Quality Consciousness3 hoursOJTPSP(QC7&NQC7)12 hoursLectureCapability Training forQualityLevelTraining ItemsDurationType ManagerFMEA12 hoursLectureDOE18 hoursLectureQFD12 hoursLecture SupervisorFMEA12 hoursLecture DOE18 hoursLectureS

39、PC12 hoursLectureTPM6 hoursLecture EngineerFMEA12 hoursLecture DOE18 hoursLectureSPC12 hoursLecture 5S6 hoursOJT OperatorBasic SPC12 hoursLecture/OJT5S6 hoursOJTTraceabilitySystem (SFCS)SFCS-ArchitectureSFCS SystemPartsVerificationModuleMaterialandTrackingModuleSMTModuleDIP/TestModulePackingModuleSh

40、ippingModuleMaterialandTrackingModulePMCModuleDownloadMOInformationfrom ERPSystemUploadtoERP SystemDownloadShippingInformationfromManufactureControl ModuleERPSystemData Tracking Method- ReportandWeb FunctionWebServer.DBServerLAN(Plant)Internet(Manufacture-Report Module)SMOModulePacking StationRepair

41、StationShippingStationWebModuleWebModulePartsVerificationModuleMaterialandTrackingModuleSFCS-ReporttypeGenerateAnalysisReportwithNGandRepairreasonsSFCSShow FactoryProductivityYieldRateQuality StatusShow QualityStatusRepair/Top12NGsStatusMonitor ProductionStatusWIPStatusHistoryStatusTraceProductionIn

42、formationEngineeringChangeSystemECR/ECN FlowchartRDCorrelativeRDProductionProductionInitiatorDataCenterPMDepartmentEngineerPECQAControlDept.ECRReviewbycorrelativedept.ECNTomodifyBOMECNReleaseECNdispose sheet /oradvicesheetECRNO.CheckedOKOKCloseNGReleaseDocumentM/OReworkInspectionNGToturn towarehouse

43、NGOKECRConclusionOKNGEngineeringChangeFlowChartExternalRequestInternalRequestCustomerSupplierSales/AMPurchasingFactoryPEPMR&DDepartmentSolutionSubmittedas ECRPMPESales/AMCRBCustomerECNDCCOKPMRMAFactoryPESales/AMProductManagerPurchasingNOAlertPhaseECRReleasedInvestigative PhaseECRApprovalPhaseECImple

44、mentationPhaseECNReleasedECNDistributionPhaseLegend:1ECR: Engineering ChangeRequest2ECN: Engineering ChangeNotice3CRB: ChangeReviewBoard4DCC: Document ControlCenter5PE:ProductionEngineeringQAQuality Report&ImprovementPlan* 5S* ISO9000* QC 7Tools* ControlChart* ProcessControlImprovement* ContinuousIm

45、provement* VendorSurvey* NPI* KPI* VendorPerformanceAssessment* ISO14001* TQM* QS 9000/3C* FMEAImplement* SPCforerunner program* SolderabilityImprovementproject* Inspection&analyzingequipment enhancementQuality Improvement Roadmap(1998 2003)DPM1500010000500025000199819992000200120022003Yearly12000pp

46、m8000ppm5000 ppm2500ppm1600ppm16003000 DPPM* SolderabilityImprovementproject* FMEAImplement* QualityTraining:QS9000/3C,Soldertech.I,TQM,NPI* ConductOracle systemtosupplychain* Qualityengineeringfor systemproduct2500 DPPM* QS 9000/3CImplement* FMEAImplement* Inspection&analyzingequipment enhancement*

47、 SPCforerunner program* QualityTraining:FMEA,Soldertech.II, TQM,NPI,SPC* SQEfunctionenhancement1900 DPPM* QS 9000/3Ccertification* SPCforerunner program* QualityTraining:SPC, PFP2200 DPPM* QS 9000/3CImplement* FMEAImplement *SPC forerunnerprogram* QualityTraining:Quality Cost, SPCDPM3000250010000Yea

48、r2002 4Q2003 1Q2Q3Q4QYearly2003Quality Improvement Roadmap20001600 DPPM* QS 9000/3Ccertification* SPCforerunner program* QualityTraining:SPC, PFP IQCBatchDefect Rate2%IQCQualityLevel2000DPPMOQCBatchDefect Rate9%OQCQualityLevel(M/B)1600DPPMOQCQualityLevel(Barebone)1600DPPMOQCQualityLevel(DeskNote)500

49、0DPPMOQCQualityLevel(System)5000DPPMCQCDefect Rate1.5%CustomerComplain7pcs/MQuality GoalQuality Record- ExampleQuality ContactWindowQuality ContactWindowBack Up MaterialBuild“ElitegroupComputerSystems”asa pronounofhighquality standard in IT field. “ ExcellentQuality ”tobethe spiritofECScultureinorde

50、rtobuilda world class qualitysystem withuncontroversial customer satisfactionVisionofECS QualitySystemStrategyofECSQualityPromote QualityManagementSystemPhaseinScientific QualitySystemIntegrateMFG SiteQualitySystemCoordinate QualityEducationEstablishaContinualImprovementMechanism forQualityECSQualit

51、yOrganizationSupplierProcessCQCQISProcedure EstablishmentAudit & AnalysisTrainingCustomer ExperienceQuality ManagementQM AssistantManagementQuality EngineeringQuality AssuranceQuality SystemConsultingTestingTechnical SupportCustomer ServiceMission StatementProcedureestablish,fine tune, integration &

52、Continual improvement.Quality EducationCustomerservice :RMA,serving after sold,websiteonline support,Consulting,Improvinginprocessquality ,ProcessstandardizationKPI(keyperformanceindicesforquality)QIT(quality improvement team)QIS(quality information system)QTS(quality tracking system)Supplierquality improvement programEvaluationPeriodreview /auditQVL/QPLESQER( ECSsupplierquality engineer representative )AdvancedQuality PlanningFocusistoaddress manufacturingrisksand worktoeliminate/contain ahead of factoryproductionActivitiesProduction Qualifications