(招聘面試)酒店前臺(tái)英語(yǔ)面試

酒店前臺(tái)英語(yǔ)面試酒店前臺(tái)英語(yǔ)面試KeySentences（重點(diǎn)句子）Whyareyouleavingyourpresent你為何要離開現(xiàn)職呢？I'mdesiroustoleavemypresentemploymentsothatIcanimprovemypositionandhaveresponsibilities.我希望離開現(xiàn)職就是為了提高我的職位和獲得更多的責(zé)任。I'dlikeyoutotellmesomeofwhatyou'vebeendoingrecently.我想請(qǐng)你告訴我你最近一直在做什么？EverydayIgotoworkontimetoguaranteetheproperoperationofthefrontdesk.我每天按時(shí)上班，以保證前臺(tái)工作的順利進(jìn)行。Weacceptbooking，tellaboutroomrates，findouthowthebillwillbepaidandhelpthetocheckinandcheckout.Whensomeguestswanttohavecancellations ，changeroomsorextendareservation，weshouldalwaysofferourhelpwithcourtesy.我們接受訂房、解釋房?jī)r(jià)、看顧客以什么方式結(jié)算，幫助顧客入住及結(jié)賬。如果有顧客要求取消預(yù)訂、換房間或延長(zhǎng)住宿時(shí)間，我們總是給予周到服務(wù)。Inwhatwaydomostclientscheck多數(shù)顧客以什么方式結(jié)賬？Mostclientscheckoutbycreditcard，traveller'schequesorMastercard.Ourhoteldoesn'tacceptpersonalcheques.多數(shù)顧客用信用卡、旅行支票或萬事達(dá)卡結(jié)賬。我們不接受個(gè)人支票。Howdoyoudealwithareservation你們?nèi)绾翁幚碛喎砍霈F(xiàn)的差錯(cuò)？Ifwearebookedsolid，Iwouldfirstofallapologizetotheclientsforthismistake.ThenI'llthemtorestonthechairswhileIcontactanotherhotelforthem.如果所有房間都已訂完，我先向顧客道歉，然后請(qǐng)他們坐下休息，我為他們另外聯(lián)系一個(gè)賓館。Whatwouldyoudoiftheguest'stotalbillexceedsthecredit如果顧客的賬單超過信用卡限額怎么辦？790.Iwouldaskiftheguestiswillingtopaythedifferencebycash.IfntI'lltrytogetpermissiontheofficewhichsetthelimittoextendcreditoverthatamount.我先征求顧客意見，看他是否愿意用現(xiàn)金支付差價(jià)。如果不愿意的話，我就和發(fā)卡機(jī)關(guān)聯(lián)系，看能不能擴(kuò)大限額度。791.Whyareyouinterestedinworkingwithourhotel？你為何對(duì)到我們賓館工作感興趣？792.Mypastworkexperienceiscloselyrelatedtothisjob.Iamconfidentofdoingthejobwell.ThereforeIamdesiroustogetthispost.我過去的經(jīng)驗(yàn)同這份工作密切相關(guān)，我有信心把它做好。因此我很想得到這一職位。793.Don'tyoulikethework？你不喜歡那份工作嗎？794.Ilikedthework.However，thehotelistoosmallformetowidenmyexperience.我喜歡那份工作，但那家賓館太小了，難以增長(zhǎng)我的工作經(jīng)驗(yàn)。795.Therearenotmanyforeignguestsinthehotel.AsanEng－lishmajor，I'dliketotakeamorechallengingjob.That'sthereasonwhyIwanttocomehereforajob.我為什么要來此應(yīng)聘的原因。796.Howlonghaveyoubeenworkingthere？你在那兒干多長(zhǎng)時(shí)間了？797.I'vebeenworkingtheresince1996.我從1996年起就在那家賓館工作。DialogueA（I=Interviewer主試人A=Applicant申請(qǐng)人）A：Excuseme.MayIseeMr.JohntheI：It'sme.WhatcanIdoforyou？A：Ihavecomeatyourinvitationforaninterview.NicetomeetI：Nicetomeetyou，too.Pleasesitdown.A：Thankyou，Sir.I：I'veinvitedseveralcandidatestocometoday.Youarethefirstonetohavearrived.Ihopethatearlybirdwillcatchtheworm.A：Ihopeso.I：MayIhaveyourA：IamBeijiangZhang.I：Howdoyouspellyoursurname？A：Zhang——Z.H.A.N.G.I：NowtellmewhatuniversityyouweregraduatedA：IwasgraduatedfromNanjingUniversity.I：Whatwasyourmajorintheuniversity？A：MymajorisEnglish.I：NowonderyouspeakEnglishsofluently.A：Thankyouforyourcompliment，sir.I：WhereareyouworkingA：I'mworkingatBaodaoHotel.I：Iwouldlikeyoutotellmesomeofwhatyouhavebeendoingrecently.A：OK.EverydayIgotoworkontimetoguaranteetheproperoperationofthefrontdesk.Weacceptaboutroomouthowthebillwillbepaidandhelpthegueststocheckinandcheckout.Whensomeguestswanttohavecancellations，changeroomsorextendareservation，weshouldalwaysofferourhelpwithcourtesy.I：Inwhatwaydomostclientscheckout？A：Mostclientscheckoutbycreditcard，traveller'schequesorMasterCard.Ourhoteldoesn'tacceptpersonalcheques.I：Howdoyoudealwithareservationmix－up？wearebookedwouldfirstofallapologizetotheclientsforthismistake.ThenI'llaskthemtorestonthechairswhileIcontactanotherhotelforthem.I：Whatwouldyoudoiftheguest'stotalbillexceedsthecreditlimit？Iwouldaskiftheguestiswillingtopaythedifferencebycash.Iftheofficewhichsetthelimittoextendcreditoverthatamount.

I'lltrytogetpermissionfromI：Youseemtohavedoneagoodjob.Whywouldyoucomeheretoapplyforthejob？Oursisasmallhotel.Therearenotmanyforeignguestseveryyear.AsanEnglishmajrI'dliketotakeamorechallengingjob.That'sthereasonwhyIwanttocomeandworkinyourhotel.I：Howlonghaveyoubeenworkingthere？A：I'vebeenworkingtheresince1996.I：Couldyoutellmeyourexpectationinsalary？A：TheaveragesalaryfordepartmentmanagersisI：Haveyougotanyotherextrarequirements？A：No.I：We'llgrantyouacommencingsalaryof3，500yuanamonth.IsthatacceptabletoA：Ithinkto.I：Howcanwecontactyouaboutourfinaldecision？A：YoucancallmeatthisnumberduringtheworkI：We'llgetintouchwithyoubynextMonday.ThankZhangforyourinterestinourhotel.A：Thankyou，Mr.Watt.IhopetoseeyouI：Ihopeso.Notes1.It'sme.我就是。2.Youarethefirstonetohavearrived.Ihopethattheearlybirdwillcatchtheworm.你是第一個(gè)來到的，我希望捷足者會(huì)達(dá)到目的。Theearlybirdwillcatchtheworm.是一句諺語(yǔ)，譯為：早起的鳥兒有蟲吃。3.NowonderyouspeakEnglishsofluently.難怪你的英語(yǔ)如此流利。Nowonder（that）…難怪……，……不足為奇，如：Hehadmadeathoroughinvestigation.Nowonderheknewsomuchaboutit.他進(jìn)行了徹底的調(diào)查，無怪他對(duì)此事了解很多。Thankyouforyourcompliment，sir.謝謝你的夸獎(jiǎng)，先生。TheaveragesalaryfordepartmentmanagersisOK.部門經(jīng)理的平均工資即可。WordsandExpressionsrecentlyad.最近，近來guaranteev.保證thefrontdesk（賓館的）前臺(tái)工作FrontOfficeManager前臺(tái)經(jīng)理roomrates房間價(jià)格checkin登記入住checkout結(jié)賬cancellationn.取消預(yù)訂reservationn.預(yù)留、預(yù)訂withcourtesy禮貌地，客氣地clientn.顧客，委托人creditcard信用卡traveller'scheque旅行支票clientn.顧客，委托人creditcard信用卡traveller'scheque旅行支票MasterC