國際著名酒店員工管理制度辦法

ABOUTTHEHANDBOOK關于職員手冊Thishandbookhasbeenpreparedasaguidetohelpyouwiththebasicphilosophyofourorganization.本入職培訓手冊將關心您了解我們的理念和差不多要求。Fromtimetotime,werevisethisbooklettokeepabreastofchanges,butwecannotrepublishthisbookleteachtimeachangeoccurstherefore,somematerialmaybecomeobsoletewithoutpriornoticetoyou.Ifanyinformationcontainedinthisbookletisinconflictwithinformationpublishedatalaterdatewithinthecompany,theinformationcontainedinthosebulletins,policies,etc,willprevail.Asthecontentsofthisbookletchangetheywillbeposted.Youaresolelyresponsibleforregularlyupdatingyourownhandbook.我們一直在努力爭取給您提供最新信息，但由于一些不可估算的因素，本手冊將依照您所工作的具體地點在一些細節(jié)上做出未有事先通知的變更，手冊信息內容以最新變更的如公告、政策等中的內容為準。本手冊的內容變化是將公布于眾。請您確有其事保自己差不多得到了這些重要的變更信息。Wereservetherighttomodify,change,disregard,suspendorcancelatanytime,withoutwrittenorverbalnotice,alloranypartofthehandbook’scontentsascircumstancesmayrequire.我們保留在沒有提早見面或口頭通知的情況下對本手冊進行全部或者部分更改、變更、刪除和解除的權力。MESSAGEFROMTHEGENERALMANAGER總經理致辭DearValuedassociate.友愛的同事：OnbehalfoftheManagementTeam,“WelcometotheBanyanTreeLijiang!”我謹代表治理層熱忱歡迎您加入麗江國際大酒店!Itgivesmegreatpleasuretoofficiallywelcomeyoutoourbigfamily-BanyanTreeHotelsandResorts.Ourcompanyconsistsof8BanyanTreeHotels,4AngsanaHotelsand3ColorsofAngsanaHotels,aswellasSpasandGalleries,whichareintegralpartsofthecompany.Wearegoingtoopenanother5BanyanTreeHotelsinthenext24monthsandbecomewiththisarealglobalcompanywithhotelsinallcountries.在此，我特不榮幸的歡迎您加入我們的大伙兒庭----悅榕度假酒店集團。集團旗下現(xiàn)有8間悅榕品牌酒店，4間悅榕品牌酒店，3間悅椿絢麗色彩品牌酒店，若干SPA以及精品屋。在以后的2年之內，集團還打算開設另外5間悅榕品牌酒店，至此我們將成為在全世界擁有產為的真正的國際性連鎖酒店集團。Wetakegreatprideinallwedoforourproperties,ourguestsandmostimportantly,ourassociates.BecauseyouaretheoneswhoreallymakethedifferenceandensurethateveryguestencountersatrueBanyanTreeExperience.關于我們來講，職員和客人差不多上引以為傲的財寶，尤其是我們的職員，因為正是你們成就了我們的獨樹一幟，同時讓客人真正體會到悅榕集團的風格。OurfocusisYOU.WearealwaysheretosupportanddevelcptoensurethatyourexperienceandemploymentwithBanyanTreeHotelsandResortsispositive.我們的中心確實是您。悅榕集團會給您提供支持、制造進展的機會，并以此為您積存專業(yè)的工作經驗。Asamemberofourgroupyouwillexperienceinternationalworkopportunitieswhicharenotgeographicallylimited.Weareayounggroupdynamicandfastgrowing,andwithyourcontributionwewillsucceedtobeoneoftherealleadinghotelgroupsintheworld.作為集團一員，您有機會不受區(qū)域限制到世界各地工作在您的努力之下，我們那個年輕、充滿省略同時迅速進展的集團一定能成為世界頂尖的酒店集團之一。Onceagain,welcomeandifthereisanythingIcandotomeetbothyoursandtheguests’expectations,pleasedoletmeknow.再一次歡迎您的加入，請告訴我一切能夠達到客人和您的期望的建議。Kindregards,衷心的祝福MaximilianLennkh林柯AreaGeneralManager區(qū)域總經理BANYANTREELIJIANGMISSIONSTATEMENT麗江悅榕酒店集團的宗旨WearegoingtobethebesthotelofYunnanprovinceandoneofthebesthotelsinChina.Withourknowledgeanddedicationwearegoingtoachievethissimplegoal.我們要成為云南省和全中國最好的酒店之一。我們堅信，憑借我們的專業(yè)技能和敬業(yè)精神，要達到那個目標并不困難。PART1第一節(jié)BRIEFINTRODUCTIONTOBANYANTREE悅榕集團簡介BRIEFINTRODUCTIONTOBANYANTREE悅榕集團簡介HistoryofBanyanTree悅榕集團的歷史Foroveramillennium,frommedieval-traderstosixteenth-European-adventurers,盛世千年之后，依照十六世紀歐洲探險者的記載，錫被用在普吉（泰國）的要緊工業(yè)上。十九世紀后期，大部分的中國移民使用了錫的工業(yè)技術。他們在海邊和地面大量開采錫礦最終導致土壤本侵蝕破壞。那個被侵蝕的地點被稱為班陶灣，也確實是現(xiàn)在的變吉島。最初的創(chuàng)意來源盡管第一次使用悅榕集團的名稱是在1995年底，但早在下年前即1985年，華昌集團董事長HOKWONPING先生就在泰國變吉島購買了1000貢畝荒棄的錫礦基地。當時班陶灣被嚴峻侵蝕，情況相當惡劣，甚至聯(lián)合國都在1977年正式宣布放棄了在那兒的進展打算。泰國旅游局對那個地點的調研也得出了同樣的結論，然而他們希望盡一切可能愛護當?shù)氐淖匀毁Y源。當?shù)氐耐临|差不多完全不適合任何蔬果的種植。班陶灣被認定一片充滿坑洼和荒地，不能進行任何開發(fā)的土地。HO先生的構想是開發(fā)這塊被曾被除數(shù)聯(lián)合國于1977年定性為“無可救藥”的廢土，并將其創(chuàng)建為亞洲第一個綜合度假勝地。當所有的專家都認為那個地點的海灣差不多被化學物質污染，沒有魚類可能生存；那個地點的土地極度貧瘠、甚至寸草不生的時候，HOKWONPING先生以獨特的視角發(fā)覺了這塊土地的進展?jié)摿?。今天，普吉島差不多成為亞洲第一個聯(lián)合度假村和泰國最負盛名的旅游勝地。綜合高級住宅和動力與休閑設施的選擇，客人能夠住在度假酒店里集吃、住、行、游于一體。這種獨特的聯(lián)合理念包括：度假酒店之間陸上和海灣的免費交通、及享受普吉島上超過25家餐廳和酒吧的特不優(yōu)惠。LagunaPhuketincludesfiveluxuryhotelsnamely,LagunaClub,DusitLaguna,SheratonGrandeLagunaBeach,theAllamandaLagunaPhuketsuiteshotel,andBanyanTreePhuketHotelGolfClubandSpa.Inadditionthereis,QuestLagunaPhuketAdventureandCanal普吉島上有五家高級酒店，他們的名稱是：LagunaBeachClub,DusitLaguna,ShetatonGrandeLagunaBeach,theAllamandaLagunaPhuketsuiteshotel,以及悅榕普吉島酒店、高爾夫球員俱樂部和Spa.同時，配備了有QuestLagunaPhukteAdventureandCanalVillage購物娛樂中心。ThistransformationofLagunaPhuketwontheresorttheprestigiousAmericanExpressInternationalHotelAssociationEnvironmentalAwardin1992fromthirty-fivewordwidecontender.那個變化使普吉島力壓來自世界各地的35個競爭對手，贏得了美國運通\國際酒店聯(lián)合會1662年全球最受歡迎的渡假酒店提名。TheBanyanTreehasthehonorofwinningthePATAAwardfor“TheBestResortinAsia”fortheyears1997＆1998。In1998wewontheBestSpaResortintheWorldpresentedbyCondeNastTravellerMagazineintheUnitedKingdomangfirstrunner-upratingintheBusinessTravelMagazineawardsinHongKong.悅榕集團還贏得了1997和1998年亞洲最優(yōu)秀的渡假酒店稱號的PATA大獎。1998年，在英國CondeNast旅游雜志和香港商業(yè)旅游雜志上，我們又贏得了全球最好的Spa渡假酒店的稱號。BanyanTreeHotels＆Resorts悅榕渡假酒店集團BanyanTreeHotel＆ResortsisamemberoftheWahChangGroup.Thecompany,scorporatemissionintodevelopandmanagerupmarketluxuryboutiqueresorts,whicharesteepedinAsiantraditionsandareenvironmentallysensitive.悅榕渡假酒店集團是畫昌集團的產業(yè)之一，公司目標是：開發(fā)和治理高級精品型渡假市場，并使之與亞洲傳統(tǒng)的文化理念和環(huán)保意識相融合。BanyanTreeHotelsangResortspropertiesinclude悅榕渡假酒店集團的產業(yè)有：BanyanTreePhuket,Thailang(Sep19940悅榕普吉渡假酒店，泰國（1994年9月）BanyanTreeMaldivesVabbinfaru(Apr1995)悅榕馬爾代夫渡假酒店，（1995年4月）BanyanTreeBintan,悅榕民丹渡假酒店，印度尼西亞（1995年12月）BanyanTreeBangkok(Jan2002)悅榕曼谷渡假酒店（2002年1月）BanyanTreeSeychelles(Jun2002)悅榕塞舌爾渡假酒店（2002年6月）BanyanTreeRingha,悅榕仁按藏村，中國（2005年9月）BanyanTreeLijiang,China(Mar2006)麗江悅榕渡假酒店，中國（2006年3月）BabyanTreeAlAreen,Bahrain(Mar2006)悅榕阿爾阿琳渡假酒店，巴林（2006年3月）BanyanTreeoffersanintimateretreatexperiencefeateringitsownsignatureblendofromance,rejuvenationangexoticsensuality.Thephilosophybehindthetesortsinbasedonprobidingaplaceforrejuvenationofthebody,mindandsoul–aSanctuaryfortheSenses.EachBanyanTreevillaisdesignedtofitintotheirsurroundings,usingindigenousmaterialsasfaraspossible,reflectingthearchitecture,landscapeandvegetationofthedestination.悅榕集團提供融合了以浪漫為代表的異國感受返樸歸確實個人體驗。本集團渡假酒店的理念是：身心合一、回歸自然。每一棟悅榕不墅都依照其所處的獨特環(huán)境和當?shù)匚幕瘉碓O計，以反映當?shù)靥赜械慕ㄖL格、地形地貌及自然植被。Departments＆Divisions:酒店部門RoomsandRelated:FrontOffice,Concierge,BusinessCentreandBanyanTreeClubareheadedbytheFrontOfficeManager.HousekeepingandLaundryaretheresponsibilitiesoftheExecutiveHousekeeper.前臺、禮賓部、商務中心和悅榕俱樂部由前廳部經理負責?？头亢拖匆路坑煽头坎啃姓偣茇撠?。FoodandBeverage:餐飲部Restaurants＆Service:餐廳和服務RestaurantandBararetheresponsibilityoftheAreaF＆BManager.餐廳和酒吧由區(qū)域餐飲部經理負責治理。KitchensaretheresponsibilityoftheExecutiveChef.廚房由行政總廚負責治理。Engineering工程部TheChiefEngineerisresponsiblefortheupkeepofthebuildingcontentsandgrounds.工程總監(jiān)負責酒店和其他相關區(qū)域設施的維修和保養(yǎng)。FinanceandAccounting財務部FinanceandAccountingisresponsibleforprocessingpayments,creditandcollectionofguestaccounts,financialreporting,auditing,budgeting,informationsystems,purchasing,andreceivingandpayrollsystems.TheDepartmentisheadedbytheAreaFinancialController.財務部的職責有：應付、會計、出納、財務報告、預算治理、采購和應收。部門負責人是區(qū)域財務總監(jiān)。HumanResources人力資源部ThisDepartmentconsistsoftwomainfunctions:PersonnelandTraining.TheAreaHumanResourcesDirectorisresponsibleforthisdepartment.那個部門的要緊職能是：人力資源治理和培訓治理。區(qū)域人力資源部總監(jiān)負責該部門的運作和治理。SecurityDepartment保安部Safetyandsecurityoftheguestsandassociatesandprotectingtheguest/hotelassetsistheresponsibilityoftheSecurityGuard.保安負責確保和維護客人、職員、客人/酒店資產和其周邊環(huán)境的安全。Administration＆General行政辦公室GeneralManagement,MarketingDepartmentandtourismDepartmentarewithinAdministrating＆General.總經辦、市場銷售部、旅游部歸屬行政辦公室。PART2第二節(jié)HOTELPOLICIES酒店制度HOTELPOLICIES酒店制度EmploymentPoliciesandProcedures雇傭職員的程序和制度NecessaryDocumentsforEmployment雇傭必須的文件TheselectedapplicanthastosubmitthefollowingcredentialstothePersonnelOffice:被選擇的面試人員必須向人事部提供以下資料：10photogtaphsofhalf-length,fullfaceandwithouthatandblackglasses,2”X11/2insize,takennotlongerthansixmonthspreviously10張近照（拍攝時刻不超過六個月）半身免冠免黑色眼睛的2寸彩照AcopyofIdentificationCard身份證復印件1份AcopyofHouseRegistration戶口本復印件1份AcopyofCertificateofEducationorCertificateofQualificationsasperthehotelrequirements依照酒店要求提供相關學歷證書復印件1份SavingAccountNumberfromthedesignatedBand提供有效指定銀行帳戶帳號HealthReportFormasperthehotelrequirements依照酒店要求提供軀體健康證明AccuratepersonnelrecordsareimportanttotheHotel.AnassociateshouldkeepHumanResourcesinformedofhis/herpersonalstatusbycompletingachangeofstatusformintheHumanResourcesDepartment,andbybringinganyneworupdateddocumentssuchasmaritalstatus,levelofeducation,etc.AnassociatemustnotifytheHumanResourcesDepartment,assoonaspossible,ofanychanges.為酒店提供準確的資料是特不重要的。假如個人資料有所變更請立即向人力資源部匯報，諸如婚姻和學歷狀況等，并提供相關證明材料。EmploymentProcedures雇傭程序Aqualifiedapplicantwhowillbeemployedneedstopassthefollowingprocedures:一位合格的應聘者需要通過以下程序：PasstheEnglishTestfromtheTrainingDepartmentandpassthefirststageinterviewfromthePersonnelManager.通過培訓部的英文測試和人事部經理的第一次面試。PassthetestandinterviewfromtheDepartmentHead,DivisionDirectorand/ortheGeneralManager.通過部門總監(jiān)，部門經理和/或總經理的第二次面試。Holdtheprevioussatisfiedworkexperiencesrecord.具有良好的工作記錄。Becertifiedmedicallyfitbythedesignatedhospital.持有指定醫(yī)院出具的健康證。TheHotelwillnotconsideranyapplicantwhowasdismissedorhaveunpleasantreferencefromotherplaceofwork.關于沒有良好工作記錄的應聘者，本酒店將不予考慮。Inthecaseofre-hiringpreviouslyterminatedassociates,approvalmustbeobtainedfromtheGeneralManager.再次申請入職的職員必須得到總經理的特不批準。EmploymentofFamilyMembers酒店職員親屬的聘用ItisthepolicyofBanyanTreeLijiangtohireaspouseorcloserelativeonlyunderveryspecialcircumstances.僅在特不專門的情況下，麗江悅榕莊才會考慮雇傭職員的配偶或近親。ProbationPeriod試用期Anewassociateissubjecttoaprobationaryperiodof3-6monthsforalllevels.所有的新入職職員都有3至6個月的試用期。Anewassociate,aftercompletionof45daysand90days,mustbeappraisedbySupervisororDepartmentHead.部門主管或經理將在新職員入職45至90天內對其進行評估。Iftheperformanceevaluationissatisfied,Hotelwillconfirmtheemploymentbywrittenconfirmationletter.關于表現(xiàn)良好的職員，酒店將以書面形式做出確信。Aprobationaryassociatemaybedischargedatanytimewithoutpriornoticeandhe\sheisnotentitledtocompensationofanykindincludingadvancenotice.酒店保留在不提早通知的情況下結束試用期和不做出任何賠償?shù)臋嗬?。Ifanassociateispromotedortransferredaprobationaryprejudicetoanyotherterminationclausesinthishandbookorrelevantemploymentcontract,thefailuretosatisfytheperformancestandardofthepromotedpositionintheprobationaryperiodwillnotresultintheterminationofthepromotedoftheemploymentcontract,alternatively,suchpromotedemployeeshallbedegradedtohis/heroriginalposition.所有職位晉升或部門換的職員都有試用期。在不阻礙本手冊及相關勞動合同中關于中指條款的前提下，被升職職員在該等試用期內未達到升值職位之要求的，勞動合同并不終止，然而，該等被升職職員將被除數(shù)退回原工作崗位。PromotionandTransfer職位晉升和部門調換Whenapositionisopeninthehotel,itwillbepostedontheassociates’bulletinboardbytheassociates’entrance,andinHumanResourcesforaminimumof7days.當酒店有任何空缺職位時，人力資源部將在職員入口處的信息預告板上公布最少7天。Generally,interdepartmentalandinter-hoteltransferswillnotoccurpriortofourmonthsofcontinuousemployment.iftheassociate’swishistotransfertoanotherdepartment,aRequestforTraansferformsmustbeemployed.Iftheywithtotransfertoanotherdepartment,aRequestforTransferformsmustbecompletedandapprovedbytheirdepartmenthead.TheseformsareavailableintheHumanResourcesDepartment.AllinterviewswillbearrangedbyHumanResources.總體而言，酒店內部或集團內部的調換不能在入職四個月之內。假如職員希望調換到其他部門需要填寫調換部門申請表并得到其所在部門負責人的批準。人力資源部能夠提供調換部門申請表，并安排相關所需面議。ItisthephilosophyoftheBanyanTreetopromotefromwithinwheneverpossiblebaseduponjob-relatedqualifications.Howwellanassociatedoesintheirpresentjob,attendancerecord,attitude,trainingaswellasthewillingnesstodomorethansimplymeetexpectations,allplayasignificantroleintheeligibilityforpromotion.Promotionisnotbasedonseniority.悅榕集團的晉升理念是：基于職員在現(xiàn)任崗位上的工作表現(xiàn)及態(tài)度、考勤記錄、培訓表現(xiàn)，和超越期望的工作意愿給予晉升考慮。晉升將以上述的所有優(yōu)秀表現(xiàn)為基礎，而不是以資歷進行評估。Incaseoftransferorpromotions,anassociatewillobserveanon-the–jobprobation.Unlessstatedotherwise,alltransferandpromotionswillbeofficiallyconfirmedinwritingaftertheprobationperiod.不管是晉升或是調換部門，我們都將觀看試用期間的職員表現(xiàn)。除專門協(xié)議外，全部的部門調換或晉升將在試用期滿后以書面形式作正式通知。Thecompanyreservestherighttotransferanyassociatetoworkinanewpositionwheneverdeemedappropriateornecessary,althoughtheactionmayrequirechangesofworkscheduleorconditions,departmentandlocationduetodistancefromtheassociate’residence.Thesalaryandbenefitspackageoftheassociateshallremainthesameorbeadjusted.酒店保留在情況需要時將職員調換到其它崗位的權利，盡管做出的調整可能會阻礙到工作時刻、工作環(huán)境、部門和與其職員居住地的遠近距離。薪金和福利會保持不變或做出調整。Attendance考勤Associatesareavaluablepartoftheteamanditisimportantforanassociatetobeontimeandreadytoworkeachdaythathe/sheisscheduled,ifanassociateisunabletoreporttoworkorexpectstobelateforanyreason,anassociateisrequiredtonotifyhis/hersupervisororDepartmentHeadnolaterthan2hours(dependinguponthedepartmentalpolicies)beforethescheduledstartingtimetoallowreplacementarrangementstobemade.關于我們而言每位職員都不得是團隊中重要的一環(huán)，每位職員必須按照時刻表準時上下班。假如任何緣故阻礙職員無法逆命題以崗，職員必須提早兩個小時（以部門要求為準）通知部門主管或負責人以便做出適當?shù)恼{整與安排。Anassociateshouldadvisehis/herSupervisororDepartmentHeadofthereasonsforhis/herabsenceaswellastheanticipatedarrivaltimeordateofreturn.IftheSupervisororDepartmentHeadisnotavailable,theassociateshouldcontactothermanagementpersonnel.Itisanassociate’sresponsibilitytocontacthis/herdirectsupervisorassoonaspossible.Messagesleftwithfellowassociateswillnotbeacceptedasnotificationofanabsence.職員需要申請假期必須提早請示部門主管或負責人，并提供缺勤由和返崗日期。假如不能及時聯(lián)系上部門主管或負責人則必須請示人力資源部。職員有責任盡早通知其所在部門的其他主管。未經部門主管或負責人許可的留言（比如：由同事轉達）將是不被同意的并按缺勤處理。Ifabsencefromworkismorethanthreedaysduetoillnessorinjury,anassociatemayberequiredtosubmitaappointeddoctor’snoteuponhis/herreturntowork.AnassociateshouldcalltheSupervisororDepartmentHeadonthefirstdayofhisabsenceandprovidehim/herwithanestimateddateofreturn.Whenanassociateisreadytoreturntowork,he/shemustnotifyhis/herSupervisororDepartmentHeadthedaybefore.Ifanassociatereturnstoworkandhasnotcalledtonotifyhis/hersupervisor,itispossibletheassociatemaybesenthomeduetohis/hershiftbeingcoveredbyanotherassociate.三天以上因生病或受傷的病假必須出示指定醫(yī)院的病假單。職員必須第一時刻將病假所需天數(shù)通知部門主管或負責人并在返回工作前一天與部門主管或負責人確認假如沒有進行砍認，將有可能由于其他同事代替其崗位而被要求回家。Ifanadvocatewishestobeexcusedfromworkforaparticulardayforanyreasonotherthansicknessorinjury,anassociateneedstoapplyforleavefromhis\herDepartmentHeadorSupervisorandobtainhis\herpriorwrittenapproval.假如不是由于生病或受傷，職員需要提早才書面形式對部門主管或負責人提出假期申請同時得到其書面許可。Anassociateisresponsibleforbeinginplacetostarttheshiftasscheduled.Tardinessandexcessiveabsenteeismaresufficientgroundsfordisciplinaryactionwhichmayincludesuspensionand\ortermination.若職員在規(guī)定假期結束后沒有按時報到，將會面臨包括可能中止和/或解除合同的紀律處分。Overtime加班Duetotheworkloadofthehotel,thesupervisormayaskassociatestoworkbeyondthenormalshiftand,wheneverpossible，associateswillbegivenadvancenotice.overtimeworkwillbedistributedasequitablyaspossibletoequalizetheopportunityforovertimeamongallassociatesinagivenworkschedule,whilemeetingthecompany’highlevelofservicecommitment.overtimemustbeapprovedinadvancebythesupervisor.在酒店工作需要的情況下，部門主管有權利要求職員加班。假如時刻許可的話，職員會提早收到通知。在保證酒店高水平服務的前提下，所有職員將會公平的承擔加班責任。所有的加班都必須得到由部門主管的事先許可。Workinghoursnotrecordedorreformingovertimeworknotspecificallyauthorizedinadvance,arebothseriousviolationsofhotelpolicyandmayresultindisciplinaryaction.沒有記錄的工作時刻和不被部門主管許可的加班將不予認可，兩種情況均嚴峻違背酒店制度，并會受到酒店紀律處分。Resignation辭職Itisthepolicyofthehoteltodoexitinterviewwithallassociatewhowouldliketoresignfromthehotel.formoreinformation,see“Part8:TerminationofEmployment”.依照酒店政策所有申請辭職的職員將被面試以了解離職緣故，具體細節(jié)可參閱“第八節(jié)職員離職”。ItistheBanyanTree’sphilosophythatassociatesandthecompanybothbenefitfromfrankandobjectiveperformanceappraisals.Accordingly,itisTheBanyanTree’spolicytoreviewallassociatesformallyatleastonceeverysixmonthsonthebasisofthepositiondescriptionandperformanceobjectivesthatareestablishedbymanagement.inaddition,supervisorsshouldengageinfrequentandongoinginformalperformancediscussionswithassociatestheysupervise.依照悅榕集團的理念：所有的職員都要進行工作能力考核。依照悅榕集團政策：按照工作崗位和治理層的要求，所有職員都將參與六個月一次的能力考核。此外，部門主管有責任經常與其所屬部門職員進行非正式的工作表現(xiàn)討論。Annualperformancereviewsconsistofawrittenevaluationoftheassociate’sjobperformanceandapersonaldiscussionwiththeassociate.writtenevaluationsshouldbebasedonobjectivesagreedtobetweenthesupervisorandtheassociateatthebeginningoftheyear年度考核的項目包括：職職員作表現(xiàn)的問鄭評估和部門主管與職員之間的討論問卷上的目標需要在每年年初由部門主管和職員同時認可。Informalperformancediscussion-performancecounselingshouldbeanongoingprocess,inwhichtheassociateismadeawareofhis/herperformancestrengthsandweaknesses.thegoalshouldbethattheannualreviewdoesnotcontainanymajorsurprises.supervisorsshoulddocumentinformalperformancediscussionforuseinpreparingtheformalreview.Informaldocumentation,however,isnotasubstituteforformalperformancereviewandcorrectiveaction.非正式工作表現(xiàn)討論：職職員作必須由此得到持續(xù)的指導，同時以此關心職員認識到自身的優(yōu)點和缺點。該討論的目標不應該與年度工作考核目標出現(xiàn)較大的波動，在正式考核前，部門主管需要對非正式的工作討論進行記錄備案。非正式的討論記錄備案不能代替正式的考核和改進表現(xiàn)。Objectivesofperformanceappraisal:工作考核的目標：1、Toevaluateassociates’performance:howeffectivelytheyperformtheirduty.評估職員的工作表現(xiàn)：如何才能有效地把工作做得更好。2、Toimprovetheknowledgeandabilityofassociates.Suggestionsandresultsoftheperformanceappraisalwillbeaccumulatedtoformulatetrainingprogramsaimedatenhancingtheeffectiveperformancesofassociates.提高職員的知識和工作能力，考核結果和建議最終將被除數(shù)歸納并列入培訓項目安排以提高職員的工作效率。3、Totakeresultsofassociates’evaluationintoconsiderationforannualsalaryincrement,promotion,transfer,andcorrectiveactionofassociates.最后的考核結果將被除數(shù)列入加薪、晉升、調換部門考量并要求職員更正其不足之處。TheBanyanTreerequiresevaluationofassociatestobeconductedasfollows:悅榕集團要求全部職員參與以下考核Probationperiod:atthe3-6months試用期：3—6個月Aftercompletionoftheirprobationterm:onceeverysixmonths試用期滿后：考核時刻為每六個月一次。Yearofservices工作年限Yearofservicestartscalculatingfromtheemploymentdatetillthelastworkingday.工作年限以入職之日開始計算至最后工作日。Forassociatewhoisre-employedwillstartcountingfromthelatestemploymentdate.重新入職的職職員作年限將以最近一次入職的時刻開始計算。PART3第三節(jié)BENEFITS福利GovernmentBenefits政府福利1、injuryorsicknessduetocauseswhichhappenedoutsidetheworkingperiod.工作時刻以外的受傷和生病Benefit:willbecoveredbycompanybaseonlocallaborlaw.福利:酒店將依照當?shù)貏趧臃ǔ袚M用。2、ChildBirth生育Benefit:WillbeabletoreceivethebenefitsbaseonLocalLaborLaw.福利:可依照當?shù)貏趧臃ㄏ硎芟嚓P福利。Death死亡Benefit:WillbeabletoreceivethebenefitsbaseonLocalLaborLaw.福利：可依照當?shù)貏趧臃ㄏ硎芟嚓P福利。4、Retirement退休Benefit:WillbeabletoreceivethebenefitsbaseonLocalLaborLaw.福利：可依照當?shù)貏趧臃ㄏ硎芟嚓P福利。5、Unemployment失業(yè)Benefits:WillcoveredbyUnemploymentInsuranceaftercomplete3monthsserviceforHotel.Accordingtoourunderstanding,itisrequiredbylawthattheemployershallpaytheemploymentinsurance(aswellaspension,medicalinsurance,housingpublicreserve)fromthebeginningoftheemployment.福利：為酒店服務滿3個月后可享受失業(yè)保險福利。ForfurtherinformationpleasecontactHumanandResourceDepartment.具體細節(jié)請于人力資源部聯(lián)系。HotelBenefits酒店福利SalaryandOtherAllowance薪水和其他福利TheboardofmanagementconsiderssalariestobecompetitiveandalsoroutinelycomparesotherbenefitsforourassociateswithotherhotelsinLijiang.董事局將定期了解當?shù)赝袠I(yè)的薪金待遇，給職員提供有競爭力的、例題的薪金與福利。Salaryandalsootherbenefits,whichhavebeenapproved,aresubjecttochangeuponconsiderationoftheassociate’sposition,experience,educationalbackground,andsituation.Everyassociatewillgettheirsalaryonthelastdayofeachmonth,whichwillbedeposited,throughtheassociates’accountinthespecifiedbanks.Incometaxesandothersocialinsurancedeductionswillbedeductedautomaticallyfromthesalary.Associateswillberesponsibleforincometaxesthatarisefromotherincomes.薪金和其他被認可的福利，將會依照職員的職位、經驗、學歷和情況來更改。每位職員都將在每個月的最后一天收到薪金，薪金將被轉入指定的銀行賬戶內。個人所得稅和個人繳納部分的社會保險金均從其每月薪金自動扣除。職員對其其它收入所交納的個人所得稅由其本人負責。YearlyBonusisthemoneythatisprovidedtotheassociatesduetotheoperationofthehotel,withconsiderationoftheowners,andtheresultofassociates’performance.Thisamountofmoneywillnotbefixedandcanbechangedyearly.Associatesthatworkforlessthan12monthsincludingtheprobationperiod,andassociateswhotemporarilystopworkingwithoutreceivingsalarywillreceiveapartialbonusatthediscretionofmanagement.Associateswhoresignedduringtheyearwillnotreceiveeitherthefullorpartialbonus.年度獎金依照酒店的運作情況、業(yè)主的考慮和職員的表現(xiàn)，職員將會得到一定金額的年度獎金。獎金的金額將不確定并依照每年的情況更改。為酒店服務為滿12個月（包括試用期）的職員和停薪留職的職員將依照酒店治理層的決定得到一部分年度獎金，辭職的職員將不能得到年度獎金。SalaryIncreaseThesalaryraiseinnotautomatic,butdependsontheconsiderationofthehotel,theoperationalresultofassociateswhicharestillonprobationwillnotgetaraise.Theincreaseofsalaryisdependentontheresultoftheassociate’sperformance,whichwillbeevaluatedbytheDepartmentHead.Nosalaryincreaseisconsideredduringtheprobationperiod.Therangeofsalaryincreasewillbedecidedbydepartmentsupervisorsbasedontheevaluationtoassociate’sperformance.Theformalevaluationform,whichisused,istheformfromtheH＆Rdepartment,andtheevaluationwillstartinOctoberandendsinNovemberofeachyear.TheresultwillbegiventotheH＆Rdepartmentforconsiderationandapproval.加薪薪金可不能自動提高，而是依照公司的考慮和職員的表現(xiàn)。試用期內不能加薪。加薪依照部門經理評估的職員表現(xiàn)來決定。在試用期內不予考慮廠。加薪的幅度將由部門經理對職員的表現(xiàn)進行評估決定。正式的考核表將由人力資源部統(tǒng)一提供，通常會在每一年的十月開始至十一月止。最后結果將交回人力資源部作最后的審核和批準。Uniform制服Associateswhoneedtowearauniformwillgetfreeuniforms.Aftertheassociateishired,theassociatewillreceiveadocumentfromtheH＆RDepartment,withwhichtheassociatecanlaterbringtotheLaundryDepartmenttogettheuniform.酒店將為每一位職員提供免費制服。職員被錄用后，人力資源部將給職員一份制服領取表，憑該份表格職員可到制服房領取制服。Thehotelwilllaunderalluniformsaftertheassociatehasresigned.TheassociatewhohasresignedwillhavetofillouttheformfromtheH＆RDepartmenttoensurethattheuniformhasbeenreturned.Theuniformsbelongtothehotelandcannotbebroughtoutofthehotelexceptforsomepositionsthatcanbewornhome.Associateswillweartheuniformduringworkandcannotwearthemelsewhere.Uniformincludesnametag,andshoes.酒店將會收回辭職職員的制服。辭職職員必須填寫人力資源部的制服退還表以確定制服差不多退還。制服屬于酒店，不同意帶出酒店（專門職位除外）。制服只能在工作時刻內穿著。制服包含工號牌和鞋子。MealService工作餐BanyanTreeLijianghasarrangedthestaffcanteenfortheconvenienceofassociates.Associateswillhavethecardofmealsinthecafeteria.Thosethatbringtheirownfoodarenotallowedtoeatthemoutsidethecafeteria.Associatesmustkeeptheplacecleanandalsoadheretothehotelhygienestandards.Associatesarenotallowedtobringfoodandbeveragesoutsidethecafeteria.Associatearenotallowedtobringfriendsorfamilymembersintothecafeteria.為了職員的方便，麗江悅榕將設置職員餐廳。所有的職員都將在職員餐廳憑飯卡用餐，自己帶食物的同事不能夠在職員餐廳以外的地點用餐。職員必須按照酒店要求保持職員餐廳的清潔衛(wèi)生。職員也不能將食物和飲料帶到職員餐廳以外的范圍。職員不能將家屬和朋友帶到職員餐廳。ComplimentaryAccommodationinOtherChainHotels其他連鎖酒店的免費住房

Regardingthebenefitsofthecomplimentaryaccommodationinallbranches,associatescanselectaccommodationfromBanyanTreePhuket,AllamandaPhuketHotel,BanyanTreeMaldivesHotel,BanyanTreeBintanHotelandBanyanTreeSeychellesHotel.免費住房的福利能夠在所有的連鎖酒店中使用，例如：BanyanTreePhuket,AllamandaPhuketHotel,BanyanTreeMaldiveshotel,BanyanTreeBintanHotelandBanyanTreeSeychellesHotelComplimentaryAccommodationatthehotel’sbranchesisdividedaccordingtotheassociate’srankorpositionasthefollowing免費住房的標準取決于職員級不，具體如下：Associate’srankRateofthecomplimentary免費金額Conditions條件RankA級不AWillget$5,000/yrfromrackrate免費金額以酒店門市價為準每年5000美金Notmorethan5nightsforeachstay.每次入住不能超過五晚RankB級不BWillget$4000/yrfromrackrate免費金額以酒店門市價為準每年4000美金Notmorethan3nightsforeachstay每次入住不能超過三晚RankC

級不CWillget$3000/yrfromrackrate免費金額以酒店門市價為準每年3000美金Notmorethan3nightsforeachstay每次入住不能超過三晚RackDandRankE

級不D和EWillget$2000/yrfromrackrate免費金額以酒店門市價為準每年2000美金Notmorethan3nightsforeachstay每次入住不能超過三晚Apartfromthese,therearemoreconditionsaswrittenbelow除此以外，還必須符合以下要求：Thesebenefitswillbegiventoassociateswhohavecompleted1yearofworkinthehotel.

那個福利僅提供為酒店服務滿一年的職員。

2.Associatewillnotbeabletousethisbenefitifhe/shehashandedinresignationletter.遞交了辭職申請的職員不享受該福利。

3.Associatecanusethisbenefittogetherwithachildwhoseageisnotmorethan21,whocancheckinintoacertainhotelatthesametime.

職員使用該福利時能夠在入住酒店的條件許可的情況下攜帶一名不超過21歲的小孩。4.Associatescanreserveanytypeofroomdependingontheavailabilityofthatroomandwilldeducttheaccommodationchargesfromthebenefitsthattheassociatesreceived.職員能夠基于住房率情況預定任何房型并從免費住房金額中扣除。

5.Inthecaseofstayingbeyondthegivenbenefits,thehotelwillchargeattherateof50%ofrackrate.

假如職員使用金額超過免費住房金額，酒店將按照門市價的50%計算超出的房費價格。

6.Associatesandtheirfamilywillhave50%discountfromthepriceslistedinthemenuforfoodsandbeveragesduringthestaybyusingthereceivedbenefits.

職員和其佳人在入住期間能夠享受50%的餐飲折扣

7.Thebenefitscanbetransferredtoparentsorbrothersandsisterswhocometovisittheassociatesinthehotelthathe/sheisworkingat,whowillnotbeabletousemorethan5roomnightsayear.

該福利能夠被使用于職員的父母、配偶、子女和兄弟姐妹到其工作的酒店探訪，僅限于每年五個房晚。8.Thebenefitscannotbeusedondaysthatthehotelhasannouncedasclosedoutdates,whichthehotelwillannounceinadvance.

該福利不能在酒店將會出現(xiàn)高入住率的時候使用，酒店會提早聲明。Closedoutdatesnowadaysare

目前高入住率的時刻時期有：DEC20-Jan4forallhotels12月20日至1月4日（所有酒店）FromThu-MonduringEasterDaysforallhotels復活節(jié)的星期三至星期一（所有酒店）4nightsstartingfromChineseNewYearEveforhotels從除夕開始的四天9.Unusedbenefitscanbekeptforoneyear.Forexample,thebenefitsfor2005canusedinyear2005andyear2006沒有使用的免費住房金額能夠保留一年，如：2005年的福利能夠在2005年和2006年使用。10.Benefitsreceivedcannotbechangedintocash.該福利不能夠兌換成現(xiàn)金。11.Reservationforaccommodationhastobeconfirmedwithin30daysbeforecheckindatesothattheGeneralManagerincertainhotelwillbeabletoestimatethenumberofguestduringthatperiod.為方便酒店總經理確定該段時刻內入住該酒店的客人數(shù)量，職員必須在入住前30天提早預訂。Rese