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總經(jīng)理寄語 EHS建設(shè)08EHSYana寄語特 GE醫(yī)療全球首席執(zhí)行官MikeSwinford的中國

Messagefrom GEHealthcareService&CEO—MikeSwinford'sTripto

EHS家庭日安動站在東方綠舟舉專題：SolutionBusiness

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數(shù)字化醫(yī)院解決方力連線

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TheIdentificationofBSIISO27001andOHSAS18001BSIAnnualDistinguishedQualityManagement2012China'sBestCustomerCallCenter—CustomerService

名人堂客戶心用心服務(wù)，代代——記南區(qū)CT工程師

HallofVoicefrom53Centraonsiderateservice—FEWangWeiyu,SouthCyberFE亮相GE基層參展第67屆中國國際醫(yī)療器械博覽參展第68屆中國國際醫(yī)療“關(guān)愛設(shè)備全生命周期”GE醫(yī)療核磁設(shè)備優(yōu)化解決方案研討攜手暨南大學(xué)附屬第一醫(yī)院舉辦“數(shù)字化醫(yī)院亮相“2012年中華臨床醫(yī)學(xué)工程及醫(yī)療信息

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忘我工作——記中區(qū)記南區(qū)超聲技術(shù)牛人盧勝6精誠合作攜手共銷售精英北區(qū):省嘉峪關(guān)市第一人民醫(yī)院江蘇省徐州市及省立兒童醫(yī)院電生理升級成功完國內(nèi)首單醫(yī)院中層力定制培訓(xùn)成功簽團隊經(jīng)驗P66北區(qū)OperationTeam“學(xué)習(xí)型團隊“建設(shè)SVCAR

54Selflessness—FE,FengLing,Central55CSUltrasoundTechnicalTalentintheSouth——Lu6JoinHandsforaWin-WinSuccessSalesTongjiHospitalaffiliatedtoHubeiWuhanTongjiMedicalUniversityGansuJiayuguanPeople'sHospitalUnionHospitalAffiliatedtoFujianMedicalRecyclingBusinessShareTeamExperienceingSVC“LearningTeam”Sharing,NorthZoneSVCARteam創(chuàng)新服務(wù)為中國06IovvS JeffImmelt'sPresenceinCyberFE,

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DeliveryTeamCyberFE亮相伊梅爾特親臨觀關(guān)于CyberFE——異空間維修工程師與時俱進(jìn)標(biāo)新立異破繭——移動服務(wù)站項目繼往開醫(yī)療設(shè)備管理領(lǐng)航培訓(xùn)之優(yōu)秀管理模GE醫(yī)療中國首推“區(qū)域定制培訓(xùn)課程做醫(yī)院管理的資深培訓(xùn)顧——攜手醫(yī)院管理舉辦醫(yī)療管理培訓(xùn)

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Employee'ServiceManagerFuelStation'isSouthOperationTeamHeldNewEngineersReportEmployeeHappimaginationat2012ServiceModelCollegeandSalesEliteClubFamilyGEOfficeinTaichungParticipatedin10,000PeopleRunningonYana

各位同事

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對在各自崗位上付出辛勞工作的各

Weshallbidfarewellto2012andembracetheunknown2013.HereIwouldliketosayTHANKYOUforallyourhardworkthroughouttheyeartowardsacommongoal. EHCChinaService,2012haswitnessedafruitfulsuccess.ThisyearweobtainedinternationalcertificationsofISO27001&OHSAS18001totakeanewstepinpursuitofcomplianceandsecurity.Meanwhilewewereawarded“Excellent對于 G醫(yī)療中國 團隊而言，年是碩果 的一年，們在今年獲得了 體系IO 和業(yè)健安體OHAS的國際認(rèn)證，在追求合規(guī)與安全方面邁出了嶄新的一步。同時， 還在各類客戶評選中獲得了“卓越質(zhì)量管理獎”和“心務(wù)獎是界對 ，了 品些譽歸于 是 為 ， 而 效 戶之間的良好關(guān)系，促進(jìn)了整個中國 業(yè)務(wù)的健康發(fā)展。在市場活動方面，舉辦和參加了各類展會、客戶會、行業(yè)會議等，進(jìn)一步拉近了 與客戶之間的距離，了解了潛在的 。最具代表性的活動是2012年2月在萬寧舉行的第三屆中國醫(yī)院院長論，向醫(yī)院 也舉辦了各類活動促進(jìn)員工發(fā)展的活動，如7月舉辦的第二屆工程師技術(shù)大比武“太湖群英匯”活動，我進(jìn)一步強調(diào)了“技術(shù)第一位”的發(fā)展理念，勉勵的工程師們繼續(xù)發(fā)揮不懈追求卓越的精神。除了豐富多彩的活動， 在業(yè)務(wù)上也不斷進(jìn)行創(chuàng)新。秉承GE醫(yī)“立足中國，服務(wù)中國”的理念， 也將基層醫(yī)療的服務(wù)不斷推成出新，brE異空間維修工程師和移動醫(yī)療服務(wù)站新服務(wù)模式在基層醫(yī)療開始廣泛應(yīng)用，為基層醫(yī)療帶去了更快速更貼心服務(wù)。同時，為助力醫(yī)療行業(yè)精英教育發(fā)展，GE醫(yī)療中國 年在 各大醫(yī)院開展了各類培訓(xùn)活動，受到了廣大院長、科長等的一， 新的念動 平移護工站等系移動療決案，起客的濃厚 醫(yī)療 勢必新一繼續(xù)領(lǐng)股數(shù)新 。，團建、工展生等面出許多，獲了可我高的，團因在去不求越而得卓運”球務(wù)大； 也在時斷行結(jié)完工流，得門合更高和順工發(fā)展活動也開展得如火如荼，大家的工作和生活也非常健康和豐富多彩！總而言之，2012年是豐富多彩的一年，是收獲的一年。但與此同時 要保持清新的頭腦，對過去一 工作中的不足進(jìn)行總結(jié)，唯有不斷進(jìn)行修正改善，才能進(jìn)一步邁向卓越，成就成 。2013年即將來臨，我期望全體同仁都 協(xié)力，共同迎戰(zhàn)新一年 Yana大中華區(qū)總經(jīng)GE醫(yī)療中

Management”and“2012China'sBestCustomerCenter―Service”inavarietyofcontests.Allthisprovedustohavebeenrecognizedinthisindustrysoastoimproveourbrandimage.Thereforeweshouldappreciateallcolleagues’unremittingefforts,especiallythoseengineersandsale.AsthemostimportantrepresentativeofService,ourengineerswonwideacclaimfromcustomersbecauseoftheirexpertskillsandfullresponsibility.Oursale alwayskeptaclosepartnershipadvancingthesounddevelopmentofthewholeChinaService.Intermsofmarketactivities,weheldandparticipatedinavarietyoffairs,customerseminarsandindustrymeetingstohaveaccessinpointwasthe3rdChina'sHospital threwdifferentsortsofactivitiestoadvanceemployeedevelopment.Inthe“The2ndServiceFieldEngineerTechnicalSkilslContest”heldinJuly,Iputmoreemphasisontheideaof“skill”toencourageourengineerstostriveforexcellence.Inadditiontocolorfulactivities,wealsomadeongoinginnovationsonServicebusiness.Adheringtotheidesof“inChina,forChina”,Servicebroughtforththenewideasonprimarycare,suchasCyberFEdistancemaintenance,mobileservicestationandothernewservicemodels.Someofthemhavebeenwidelylaunchedintoapplicationfortheconvenienceofprimarycare.Besides,inordertoboosttheeliteeducationdevelopmentinhealthcare,GEHCChinaBusinessSchoolanizedvariouspopulartrainingactivities.AsthehealthcareservicemodeliscombinedwithITtechnologyinthefuture,wehavealsoputforwardaseriesofbrand-newmobileserviceideasindigitalhospitals,includingequipmentmobilesupervisionplatform,mobilenursingyeartocome.ItiscertainthatwealsomadegreateffortsinEHS,teambuilding,employeedevelopmentandtheirlife.Iampleasedtoseethat,wegottheglobalserviceawardcalled“EHSExcellence”owingtoourconsistenthardwork;alldepartmentsstillcontinuetoimproveworkprocedurestobringoutamoreefficientcooperation;differentkindsofemployeedevelopmentInaword,wehavegonethroughacolorfulyearwithfruitfulachievementswhileweshouldkeepourmindcleartoreflectonwhatwehavedoneimperfectlylastyeartofurtherstepforward.As2013isapproaching,Ihopeallofyoushalljoinhandsto GM,GEHCServiceGreater 特別Special 特別Special GE醫(yī) 全首席執(zhí)行官MikeSwinford的中國

GEHealthcare &―MikeTripto 全球首席執(zhí)行官MikeSwinford來到中 客戶服務(wù)團隊進(jìn)行了為期一周的。經(jīng)過四天的商務(wù)會談、圓桌會議以及客戶，Mike表示他對于中國未來的發(fā)展機遇充滿希望，與此同時，他也對的市場和團隊合作有了在離開中國時，Mke就以下五個方面了他的感悟和心得:一是要發(fā)展中國區(qū)服務(wù)業(yè)務(wù)模式。通過提升多層次服務(wù)、促進(jìn)生產(chǎn)力、需求生成支持和教育領(lǐng)域的客戶價值的實現(xiàn)，來提升的價值定位；二是進(jìn)行維修部件的優(yōu)化。 需要快速采取有的策略，制定更好更快的能平衡本地維修服務(wù)的方案，以應(yīng)對中國維修部件的進(jìn)口問題；三是 合作伙伴的擴大化。 應(yīng)重新評估所運用的 ，并了解 合作伙伴的發(fā)展模式把握住與 合作伙伴之間的發(fā)展機遇。用更高的 眼光，多地關(guān)注這一領(lǐng)域的發(fā)展；四是團隊動力的發(fā)展。過去幾年，中國 團隊不斷壯大，并涌入了許多新鮮血液。那么如何這一團隊能夠并勢必會影響到 對客戶的服務(wù)質(zhì)量。因此，繼續(xù) 力發(fā)展、團隊建設(shè)以及職業(yè)規(guī)劃上 的服

專業(yè)進(jìn)行投資就顯得非常重要。五是子市場合作。全球各個地區(qū)市場推動力的不同使他們的發(fā)展速度也各有差異。然而，在每個地區(qū)還有子市場，相比其余地區(qū)發(fā)展速度可能會更快或更慢。要抓住機遇，積極開展與其他發(fā)展模式相似的團隊之間的合作，以促進(jìn)實現(xiàn)最佳做法的流程化和其他的支持發(fā)展機遇。Mike同時表示中國客戶服務(wù)團隊的一周對他來說，非常得不可思議。整個團隊對服務(wù)業(yè)務(wù)來講是一筆巨大的資產(chǎn)和財富，其重要性不言而喻。的許多創(chuàng)新服務(wù)給Mike留下了非常深刻的印象，比如通過CberFE與遠(yuǎn)在農(nóng)村醫(yī)院的現(xiàn)場工程師連線進(jìn)行維修。為客戶提供空氣質(zhì)量檢測方案等。Mike表示他希望盡快將這些創(chuàng)新服務(wù)引入到世界其他地區(qū)，開創(chuàng)全球服務(wù)支持平臺。他 客戶服務(wù)團隊的工作表示感謝，并對未來的工作寄予厚望！

InMay2012,Service Chinaonaweek-longswingwiththeChinaService.Afterfourdaysofbusinessreviews,roundtablesandChinaandhadarenewedunderstandingofthemarketandtheteam.WhenheleftChina,hesharedsomeimportanttake-a-waysfromfiveaspectsasfollows.,evolvetheChinaServiceBusinessModel:wecanenhanceourvaluepropositionsbymoretieredofferingsandmovingintomorecustomerandeducation.Second,repairablepartsoptimization:weneedtoquicklyrethinkourstrategyanddeterminehowwecanbetterleveragelocalrepairmorebroadlyandquicklyinresponsetotheimportchallengeconfrontedbyChina'srepairedparts.Third,channelpartneramplification:weneedtore-evaluateourapproachwiththisstrategyandunderstandthesignificantgrowthandcapturerateneedtobemuorestrategicaboutthisaswelooktogrowourfocusinthisarea.Fourth,teamdynamics:theChinateamhasdoubledinsizewithaninfluxofsomanynewemployeesoverthepastfewyears.Thenhowwelead

ourteamscananddoesaffecthowweserveourcustomers.Thisiswhyitissocriticaltocontinuetoinvestinleadershipdevelopment,teambuildingandcareerpathsforourServiceprofessionals.Fifth,submarketcollaboration:eachregionacrosstheglobeisdeveloatadifferentrategiventhearesubmarketsthataredevelofaster/slowerthantherestoftheregion.Weshouldhaveanopportunitytoconnectourteamsmuchbetteraroundtheglobetootherteamsthataremoresimilarorthatcanhelponeanothertohelpwithprocessbestpracticesandothersupportopportunities.MikealsobelievesthatthiswasanincredibleweekspentwiththeChinateam.ThiasawholeisatremendousassettotheServicebusiness.HeisdeeplyimpressedwithmanyoftheinnovationscomingoutofChinaServicesincludingouruniqueapplicationofaCyberFEtooltoconnectruralresourceswiththeirexpertonlineengineers,creatingairqualitymonitoringsolutions.Hewouldlikethesetypesofinnovationstoquicklytranslateinotherpartsoftheworldalongwithcreatingmoreofaglobalsupportplatform.HealsoexpresseshisgratitudefortheChinaService hopesustofindwaystohelpaccelerateourServicesgrowtharoundtheworld. 特別Special 特別Special 成功舉第三屆中國醫(yī)院院，第三屆中國醫(yī)院院長在風(fēng)景宜人的

，強調(diào)“”重視質(zhì)量安全的重要性，以及發(fā)展

GEHCSVCSuccessfullyHeldThe3rdChineseHospitalCEOSummitGEHCSVCSuccessfullyHeldThe3rdChineseHospital

closelyfollowsthepathofmedicalreform,strivingtoimprovethequalityofmedicalreformandloweritscost,helpmorecitizenstoenjoythemedicalservice.AstheTotalSolutionstrategies:aimingatlarge-sizedcomprehensivehospitals,realizeproductdiversity.Onthebasisofensuringexcellentaimingatlocalmedicalanizationsespeciallyruralareahospitals,offerdistantmedialconsultationanddiagnosisservice,andinnovatetheservicemodels;meanwhile,GEHCisnowactivelytryingtorealizethecompleocalizationofthesupplychainofdevicepartinordertomakesurethattheofMinistryofHealthandSun,theviceMinisterofMedicalServiceSupervisionDivision deliveredspeeches,of"peopleoriented"andthepositiveeffectofdeveloinnovativemanagementonthecurrentmedicalreformunderthebackgroundofmedicalhealthcareandpublichospitalreform.LeiHaichao,viceministerofBeijingMinistryofpublichospitalfromtheviewpointofpublicinterest;andCEOsofvariousfamoushospitalscarriedoutintimatediscussionwithpeopleatpresentaboutthetopicofeffectiveoperationandqualitysafetyofpublichospitals.Inaddition,Dr.KentSeltman,theformermarketdirectorofMayo部海島萬寧落幕。本屆GE醫(yī)療與院管三合作辦以“量安全理新”，式提供一座和諧交流、資源共享的平臺GE醫(yī)療作英近距離接觸，共享這一年一度的學(xué)術(shù)饕餮盛宴。E醫(yī)療中國與醫(yī)院管理所長梁銘會先生到會致歡迎辭GE醫(yī)療大中華區(qū)市場官邱麗院管理與風(fēng)險孫紐云共同致閉幕量和安全，以及公立醫(yī)院的管理水平，越來越成為行業(yè)關(guān)注和思考GE略，致力于提高，降低醫(yī)療成本，使民眾享受醫(yī)療服務(wù)。作為整體服務(wù)解決方案的提供者GE醫(yī)療將GE起，用得起，用得好”，為醫(yī)院的設(shè)備管理提供堅實可靠的保障！大會期間，原副部長曹榮桂與醫(yī)療服務(wù)司副司長陽率先從衛(wèi)生事和公立醫(yī)的背、方向進(jìn)程方面

新管理對于當(dāng)下醫(yī)療事業(yè)的積極作用。市衛(wèi)生局副雷.Sen及澳大利亞新南威爾士大學(xué)Sipon衛(wèi)生服務(wù)o.kCe，的度醫(yī)創(chuàng)管及安和生技術(shù)評估方法。隨后，GE醫(yī)療在大會中展示了進(jìn)的數(shù)字化技術(shù)及醫(yī)療資源管理解決方案，幫助醫(yī)院實現(xiàn)更優(yōu)質(zhì)、D.ent閉幕晚宴中，GE醫(yī)療中國與醫(yī)院管理兩面巨大的旗幟在武術(shù)演員錯飛揚，呼嘯直上，寓意GE醫(yī)療將與業(yè)內(nèi)閉幕晚宴中，GE醫(yī)療中國與醫(yī)院管理兩面巨大的旗幟在武術(shù)演員錯飛揚，呼嘯直上，寓意GE醫(yī)療將與業(yè)攜手并進(jìn)，視推動我國醫(yī)療事業(yè)發(fā)展為己任，立足中國，服務(wù)

wassuccessfullyconcludedinWanning,Hainan.ItisthethirdtimethatGEHCSVCcooperatewithNIHAtoholdthesummit.Underthethemeof“QualitySafety,ManagementInnovation”,thissummitcontinuestoprovideacommunicationandsource-sharingplatformforthemedicalexpertstosharecomprehensivemedicalmanagementexperienceandtodiscussdomesticaswellasadvancedforeignmanagementmodels.Astheundertaker,GEHCSVConceagainhastheopportunitytohaveanintimatecommunicationwithdomesticandforeignhospitalmanagemenitesandtoenjoytheannualacademicfeasttogetherwiththem. espeechwasgivenbyRachelDuan,theCEOofGEHCChinaandLiang,ChiefofNIHA,whilethegratitudespeechwasextendedbyQiuMengli,marketingdirectorofGEHCChina,andinHanYanxue,theGEHCSVCregionsalesmanagertogetherwithSunNiuyun,thedirectorofMedicalSecurityandRiskManagementCenterofNINAdeliveredtheclosingspeech.AccordingtoRachelDuan,asthefurtherexecutionofthenationalreformofmedialsystemgoeson,thesafetyandqualityofthemedicalserviceaswellasthemanagementlevelofthepublichospitalhasdrawnmoreandmoreattentionandcausedincreasingdiscussion.Basedonthe“Healthymagination”strategy,GEHC

ClinictogetherwithProf.JackChen,theheadofSimpsonHealthcareServiceStudyCenterofUniversityofNewSouthWales,sharedwithustheevaluationmethodofhospitalinnovativemanagementandhealthcaretechnologyfromansummittheiradvanceddigitaltechnologyandthesolutionmodelsofmedicalsourcemanagementwhicharedesignedInthesessionofcelebrityforum,Dr.KentSeltman,basedonhisrenownedmedicalmanagementmasterpieceLessonsfromMayoClinic,introducedtothehospitalCEOsMayo'suniqueoperationconception"Patients-Oriented"andsharedMayo'slong-testedsuccessfulmanagementexperience.HeChao,theCEOofSirRunRunShawHospitalandYinxue,laterjoinedthediscussion,withallthehospitalCEOsatpresentexpressingtheiropinionsfreely.TheyyzedthefeaturesofChineseandForeignclinicmanagementmodelsanddiscussedtheapplicationofoverseasinnovativemanagementinChinesehospitals.Intheclosingdinner,thehugeflagofGEHCChinaandthatofNIHAwereswungskywardbythemartialartistsonthestage,indicatingthatGEHCwilladvancehandbyhandwiththemedicalexpertsandtreatthetaskofpromotingChina'smedicalenterpriseasourownresponsibility,“InChina,ForChina”. 熱

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熱 Hot 獲 團體獲 By 一等 涼山好漢 黃山派 燕山派二等 學(xué)院 飛虎堂 長白山派三等 南霸天派 精武堂 華山派-13日，第二屆太湖群英匯Service工程師技術(shù)大比武在無錫盛大舉行。本次大賽共吸引大中華區(qū)

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NicoLu

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分標(biāo)準(zhǔn)貫穿在每一項考核之中，強化工程師在技術(shù)操作過程中的安全規(guī)范意識通過13項全面考核，來自24大派別的73位工程師激烈角逐B(yǎng)TBXR，BTBCT，LCS，Ultrasound，DXR,ICS,CT，MR，F(xiàn)I九個Modality的競賽狀元,榜眼,探花以及BTB，CS，DI三大團體名次。安全獎，新人獎,快刀獎,創(chuàng)新獎,Multi獎也在一番激烈競爭之總經(jīng)全程參與此次活動，并在 上親自頒發(fā)各個獎項，在向獲獎個人和團體表達(dá)祝賀的他次調(diào)“術(shù)一”發(fā)理，工師繼續(xù)不追卓的神將國 打術(shù)一流、服務(wù)一流的精英團隊，共同助力Sre的業(yè)務(wù)發(fā)展。

探特別獎獲

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郝305018478

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安安全BTB快刀CS快刀DI新人創(chuàng)新Multi楊柱郝朱楊建Nico 熱 Hot 熱 Hot The2ndServiceFieldEngineerTechnicalSkillsContestNameZoneBy 1st 2nd 3rd IndividualBy BTB1stBTB,,Bai,,Shi,2nd,By BTB1stBTB,,Bai,,Shi,2nd,Nico3rdBTBfast,CSfastDIfastZhang,Liu,Hou,,NicoWu,engineers’safetyawareness.Through13tests,73engineersfoughtforthegroupawardsandTOP3individualawardsbyeaodality,aswellasspecialprizesincludingEHS,Innovation,multiawards,etc.alwaysbepositionedasthepriorityforeveryengineer.Weareaprofessionalteamwithpassionandrelentlessspirit!Wearethefutureofservice!

Special 熱 Hot熱 Hot 引言：2012年對GE醫(yī)療中 2012witnessedafruitfulresultf madesatisfyingachievementsinqualitymanagementandservicecenter.AllthisgreatlyrecognizedService

BSIAnnualDistinguishedQualityManagementAwardBSIISO27001和OHSAS18001體系認(rèn)，ISO27001和OHSAS18001認(rèn)證頒證儀式 職業(yè)健康安全體系管理者代表強先生代表 總經(jīng)理陳忠義先生，從英國標(biāo)準(zhǔn)（BritishStandardInstitution,簡稱BSI）中國及關(guān)系事務(wù)總監(jiān)先生手中接過ISO27001和OHSAS18001管理體系。這一重要時刻，不 BSI中國區(qū)關(guān)系事務(wù)總監(jiān)先生首先對GE醫(yī)取得ISO27001和OHSAS18001表示了祝賀。通過雙方近五年的持續(xù)合作，BSI有 ，在很多精細(xì)化的領(lǐng)域， 都主動導(dǎo)入了更高要求的國際標(biāo)準(zhǔn)療 管理樣板典范為此，也專為E醫(yī)頒發(fā)了醫(yī)療務(wù)領(lǐng)。

TheIdentificationofBSIISO27001andOHSASFeb27th,2012,GEHCChinaSVCheldinBeijing-awardedceremonyofISO27001andOHSAS18001.Duringtheceremony,JoeLai,theGEHCChinaSVCEHSrepresentative,onbehalfofYanaChen,theGEHCChinaSVCGM,receivedtheISO27001andOHSAS18001 fromZhouFei,thedirectorofBSIStrategiesandExternalAffairsChina.Thisimportantmomentmarkednotonlytheacquisitionoftheinternational sofISO27001andOHSAS18001aftersuccessfullyachievingtheISO9001andChinaSVChastakenanewstepinpursuitofsafetyZhouFei,thedirectorofBSIStrategiesandExternalAffairsChinaofallextendedhiscongratulationfEHCChinaSVContheirachievementofthe sofISO27001andOHSAS18001.Throughthefive-yearcooperation,BSIlevel;andinlotsofmoresophisticatedfields,SVCvolunteerstointroducehigherinternationalstandards.Atlast,Mr.ZhouemphasizedthatitwasBSI'sgreathonortoestablishthecooperativerelationshipwithGEHCChinaSVCandsharetheworldwidebestpractice.Mr.Zhoustatedthathebelievedasthecontinuationofthefuturesystematicwork,GEHCdefiniy ethemanagementmodelinthemedical“TopEnterpriseofMedicalServiceField”toGEHCtopraiseitsconstanteffortonthepersistentimprovement.ThesuccessfulidentificationofthenewsystemsarousesnewmotivationofprogressfromSVC,soSVCwillembarkonitspursuitofcustomersatisfaction,standardcomplianceandsustainabledevelopmentinfasterandmorestablesteps.

，—全球的認(rèn)證機構(gòu)英國標(biāo)（BritishStandardsInstitution，簡稱BSI）于 此次議所頒獎項余個，I在數(shù)千家客中甄選而得突出成績的企業(yè)E醫(yī)療中國 早在年就開始體的內(nèi)外工作，今已通過了BSSO1SO，SO等以使務(wù)， 步。在企業(yè)的發(fā)展中，離不開先進(jìn)的的管理方法和驅(qū)動改進(jìn)，G療 選擇與BSI合作，在管理中合作共贏，共同發(fā)展關(guān)于 準(zhǔn)iihSdsniuo，稱B是領(lǐng)先的獨立的業(yè)務(wù)服務(wù)機構(gòu)，成立于0年，并于9年獲得英國皇家特許，為世界上第一個 機S制定并頒布了第一商業(yè)標(biāo)準(zhǔn)，并每年編撰個標(biāo)準(zhǔn)的優(yōu)勢享譽全球。時，作際準(zhǔn)組（S）創(chuàng)始員一BS立全最得和得廣泛認(rèn)可的SO系管理體系，目前廣泛運用的O、O、SOS由B布BS、

OnApril25th2012,ShanghaiBritishStandardsInstitution(BSIforshort)heldtheBSIChinesecustomercommunicationannualconference.GEHCSVCwonthemostsignificantaward“DistinguishedQualityManagementAward”,accordingtoBSIannualcustomerrating.Mr.ChenYadong,ServiceLogisticsManager,onbehalfofGEHC,deliveredacceptanceByselectingfromthousandsofitscustomers,thisconferenceawardedover20prizestothosemostrepresentativecorporations,whohavedevotedandmadegrehievementsincertainfields.GEHCSVChasstartedmanagementsystemworkbothexternallyandinternallysince2006anduptillnow,hasattainedBSI sofISO9001,ISO13485,OHSAS18001,ISO27001,etc,achievingsatisfactionandcompliancewithhighstandards.Andwewillofbusinessdevelopment,advancedmanagementandtogainwin-wincooperationandmutualdevelopmentinAboutBritishStandardsInstitution(BSIforshort),theworldleadingbusinessserviceinstitution,wasestablishedin1901andwasgrantedastheBritishroyalchartedstandardinstitutionallaroundtheworld.BSIwinsaglobalreputationbyworkingoutandissuingthecommercialstandard,andbyestablishing2,000standardsannuallyaswell.Meanwhile,asoneoftheco-foundersofInternationalanizationforStandardization(ISOforshort),BSIsetupthemosttrustfulandwidelyrecognizedISOmanagementsystem.Currentlywidely-usedISO9000,ISO14000,ISO27001andOHSAS18000wereconvertedfromstandardsissuedbyBSIBS5750,BS7750,BS7799andBS8800respectively. 榮譽殿堂Awards& 榮譽殿堂Awards& 2012年度中國最佳客戶聯(lián)——客戶服務(wù)2012China'sBestCustomerLiaisonCenter——CustomerService，在福建寧德舉辦的2012客戶聯(lián)絡(luò)中心與服務(wù)外包國際和中國最佳客戶聯(lián)絡(luò)中心與頒獎典禮上，GE2012年度中國最佳客戶聯(lián)——客戶服務(wù)2012China'sBestCustomerLiaisonCenter——CustomerService inawas “2012Cina'sBestCustomerLiaisonCenter—CustomerServiceAwar”.XuXiaoyan,managero lfoGEHeacareService inawas “2012Cina'sBestCustomerLiaisonCenter—CustomerServiceAwar”.XuXiaoyan,managero lfoGEHeacareServiceawaringceremony oretan600enterprisesrom15inustriestrougout2012wereinvovinoretan600enterprisesrom15inustriestrougout2012wereinvovinteceremony.Accoringtointernationastanarineymanagementsystemo4PSiaisoncenter,teywereevauteintermsostrategy,process,patormanoteriveimnsionswitaompreensiveevauatono180items.FinallyGEHeacareServiceCenterstoooutamongallaseonitsexcellentperormanceincustomersatisaction,empoyeesatisaction,operationquaityanmanagementaMoreMorethan600enterprisesfrom15industriesthroughout2012wereinvolvedintheceremony.Accordingtointernationalstandardsinkeymanagementsystemof4PSliaisoncenter,theywereevaluatedintermsofstrategy,process,platformandotherfivedimensionswithacomprehensiveevaluationof180items.FinallyGEHealthcareServiceCenterstoodoutamongallenterprisesGE醫(yī)療中國客戶服務(wù)中心作為GE醫(yī)療中國客戶聯(lián)絡(luò)中心、支持中心和中心，為GE醫(yī)療全系列產(chǎn)品客戶提供 及業(yè)務(wù)咨詢、技術(shù)支持、零備件及單次維修合同、 處理及、客戶忠誠度等全方服務(wù)，采用實時派工可視化信息管理系統(tǒng)，第一時間將醫(yī)院設(shè)備報修狀況和現(xiàn)場服務(wù)需求反映到處理中心，為客戶提供快捷優(yōu)質(zhì)的服務(wù)體驗。這一榮譽的授予，是對GE客戶服務(wù)中心在聯(lián)絡(luò)中心和客戶關(guān)系領(lǐng)域所取得的優(yōu)異成績的極大肯定。同時，也是對GE客戶服務(wù)工作者的極大贊譽。AsGEHealthcareCutomerLiaisonCenter,SupportCenterandCare AsGEHealthcareCutomerLiaisonCenter,SupportCenterandCare timedispatchingtoreporttimedispatchingtoreportrepairingconditionsandserviceneedstothebackgroundprocessingcentersoastoofferaconvenientandcustomerrelations.

AsforCustomerLiaisonCenter&InternationalServiceOutsourcingSummit:客戶聯(lián)絡(luò)中心與服務(wù)外包國際是在國內(nèi)及國際上最有影響力的客戶聯(lián)絡(luò)中心與服務(wù)外包產(chǎn)業(yè)的年度盛會之一，中的中國最佳客戶聯(lián)絡(luò)中心與獎評選由國家工信部與集成電 促進(jìn)中心、中國呼叫中心與BPO 聯(lián)合指導(dǎo)，S聯(lián)絡(luò)中心國際標(biāo)準(zhǔn)作為評測標(biāo)準(zhǔn)，是真正意義上的中國聯(lián)絡(luò)中心“奧斯卡”獎，也是業(yè)界優(yōu)秀聯(lián)絡(luò)中心與企業(yè)的舞臺。andabroadincustomerliaisoncenterandserviceoutsourcing.Inaccordancewithinternationalstandardsof4PSliaisoncenter,China's CustomerLiaisonCenter&AwardisjointlyappraisedbySoftware&IntegratedCircuitPromotionCenterofNationalMinistryofIndustryandInformationTechnology,ChinaCallCenterandBPOIndustryAlliancecanbecalledthereal“Oscar”inthisregardtobeastageforliaisoncentersand 榮譽殿堂Awards& 榮譽殿堂Awards& 市場活動Marketing引言：面對快速變化，和以創(chuàng)新為競爭的今天，通過各類市場活動來擴大自己的品牌影響， Nowadayswithrapidsocialchangesandinnovation-centeredcompetitiveness,itisingmorecrucialtoexpandourbrandinfluencetodevelopcustomers’awarenessofourinnovativeideasandpracticalapplication.Guidedbythis,GEHCServiceChinaheldaseriesofmarketactivities,includingindustryfairs,customerseminarandforums.Nextlet’slookbackonthoseexcitingmoments:

CyberFEShowedupattheGEPrimaryHealthcareMarketSummitCyberFE亮相GE基層醫(yī) ”在新落成的GE中國創(chuàng)新中心（）舉行，逾百位 行業(yè)代表、客戶及代表參加了此次。旨在通過GE中國創(chuàng)新中心（）這一全新的創(chuàng)新平臺，加強與基層醫(yī)CberE“異空間輔助維修工程師”。技術(shù)工程師連線距市區(qū)10公里開外的蒲江縣中醫(yī)院場地工程師，就一臺BRVO35的故障進(jìn)行檢測、故障判定及演示過后，CyberFE快速、高效的維修流程得到了現(xiàn)場客戶的一致肯定。來自樂山市市中區(qū)醫(yī)院的杜品清作為客戶代表，對這一服務(wù)模式給予了高度評價，“維修可以看，可以說，還可以傳輸文件作指導(dǎo)。這樣整個維修的周期就縮短了，就算設(shè)備出現(xiàn)故障，也能盡量少耽誤做檢查，的運營成本也降低了。GE的維修服務(wù)非常適合像我們這樣地處偏遠(yuǎn)的基層醫(yī)院，讓醫(yī)院和都能得到實惠?！标P(guān)于：GE中國創(chuàng)新中心 中（僅括戶中的品研，還有性究用發(fā)產(chǎn)廣培、戶務(wù)職。為 產(chǎn)及務(wù)廣提了座新平，助的戶直、清了解 元的務(wù)內(nèi)，造與戶距接，聽?wèi)羟蠖嗝嫱▍f(xié)同長絕環(huán)，力

OnthemorningofMarch29th,GEPrimaryHealthcareMarketSummitwasheldinthenewly-builtGEChinaInnovationCentre(Chengdu),withoverhundredernmentofficials,representativesinhealthcarefieldwithprimaryhealthcaremarketcustomers,tomeettheirdemands,tolaunchinnovativeproducts,solutionsandservicewhichagreewithChina'sprimaryhealthcaremarketbyestablishingthisnewstageChinaInnovationCentre(chengdu)OurskilledengineersfromServicedemonstratedthenewrepairCyberFE,thelong-distancerepairsupporter,whichattractedalotofconcernfromguests.Duringthedemonstration,engineersattheforummadethelong-distancerepair,problemjudgmentandrepairsupportforafunctionfailedBRIVO325equipment,whichwas100faraway,bycombiningtri-connectionsof,soundand sandsuccessfullyfinishedthewholeset'srepairwithin8minutes.Afterthedemonstration,guestsatpresentallspokehighlyofthisnewtherepairtimeanddecreasetherepaircost,soitreallybenefitssuburbhospitalslikeours.”AboutGEChinaInnovationCenterGEChinaInnovationCenter(Chengdu)willnotonlyplaytheroleofinnovatingcustomer-centeredproducts,butalsowillfunctionasthecenterofavailabilityresearch,applicationresearch,productspromotion,customertraining,customerserviceandsoon.Therefore,itwillhelpourcustomersknowourdiversifiedserviceinamoredirectandclearerwaytocreateanexcellentenvironmenttokeepclosetouchwithcustomers,tolistentocustomersandtocommunicateandco-growwithcustomers,whichwillbenefitthelong-termdevelopmentofGEHealthcareService. 市場活動Marketing 市場活動Marketing

參展2012年 在現(xiàn)場集中展出了“CT原廠球管整體解決方案”及“GE醫(yī)療 ”。原廠球館和維修工具箱的展示，突出了原廠維修服務(wù)優(yōu)勢,彰顯全面專業(yè)、值得信賴的整體服務(wù)提供者形象，吸引眾多參會者駐足。GE醫(yī)療中國 則通過課程介紹，綜合展現(xiàn)了GE醫(yī)療從院長到基層醫(yī)護的全面醫(yī)療管理培訓(xùn)方案，以客戶實際需求為出發(fā)點，開拓新型業(yè)務(wù)領(lǐng)域，幫助醫(yī)院實現(xiàn)及設(shè)備資源管理的優(yōu)化，助力中國醫(yī)療機構(gòu)的體制和管理創(chuàng)新。 前期的“醫(yī)療器械臨床使用質(zhì)量控制與安全保障”和 ”上分別就質(zhì)量管理體系和設(shè)備生命周期，了 GEHealthcareSVCAttendedthe67thCMEF

-8日，第21屆中國國際醫(yī)用儀器設(shè)備展覽會暨技術(shù)交流會（HOSPEQ）在國家會議中心召開。GE醫(yī)療延續(xù)“健康創(chuàng)想深耕中國”的，從產(chǎn)品、服務(wù)、渠道及供應(yīng)鏈四大領(lǐng)域展示了近年在深化醫(yī)改，加強慢病防控，可持續(xù)健康發(fā)展中取得的卓越成果。 作為參展亮點，重點展示了通用電氣醫(yī)療移動服務(wù)站和異空間維修工程師CberFE。其中，根據(jù)基層醫(yī)院地處偏遠(yuǎn)、交通不便、資源匱乏等特點而增設(shè)的通用電氣醫(yī)療移動服務(wù)站，這一項突破傳統(tǒng)的新型服務(wù)模式，是業(yè)內(nèi)首創(chuàng)的“家門口式”服務(wù)，能幫助醫(yī)院節(jié)省維修支出、縮短維修耗時，并以可承受的價格享受到原廠優(yōu)質(zhì)服務(wù)。而CberFE異空間遠(yuǎn)程維修工程師，以真實案例講述維修全過程，直觀呈現(xiàn)CberFE借由高科技，通過無邊界共享、音頻、圖像及操作手冊，實現(xiàn)定向維修指導(dǎo)和技術(shù)支持，將2-3天的傳統(tǒng)維修時間縮短至10分鐘以內(nèi)，為醫(yī)院節(jié)約了大量的運營成本，避免貽誤病情。以此創(chuàng)新服務(wù)模式，將高質(zhì)量服務(wù)深耕基層市場。ServiceparticipatesinHospeqOnApril20th,2012,the67thChinaMedicalEquipmentFair(CMEF)cameinShenzhenwithagreatsuccess.Underthe“healthymagination”strategy,GEGEHCSVCreleased“IntegratedCTtubesolution”and“GEBusinessSchool”atthefair,TheshowofCTtubeD3145TwhichwasquitecompliantwiththedemandsoftheprimarycaremarketandGECT-specificrepairingtoolboxouradvantagesinoriginal-factoryservice,professionalismandtrustworthiness,attractingalotofvisitors’attention.GEHealthcareBusinessSchoolisanotherhighlightofthisyear'sexhibition.Bydisplayingsof“CEO-specificcourse”,“Equipmentdepartmentchief-specificcourse”,“nursingchief-specifictrainingsolutions,ingatstaffrangingfrom nursingworkers.What'smore,wealsodisplayedserviceachievementsattwoimportantforumsinApplicationForum”wemadeaspeechaboutthesignificanceofqualityandmanagement;theotherspeechabouttheintegratedservicesolutionofGEHConthe7thChinaMedicalEquipmentServiceIndustryDevelopmentForum.Bothofthespeecheswonhighpraiseofallattendees.

FromAugust16thto18th,2012,the21stHOSPEQwassuccessfullyheldinNationalConferenceCenter,Beijing.Underthethemeof“healthymagination@China,GErevolutionandcreatingsustainabledevelopmentfromfourstrategicpolesincludingproduct,service,distributionandsupplychainto.ServiceparticipatedbydisplayingmobileservicestationandCyberFE.Developedforruralmarketingusuallywithinconvenienttransportationandlimitedresources,Mobileservicestationisaninnovatedservicepatternforprimarymarket. andintroductionbyservicecolleague,visitorsfromernmentandindustrialmediawereacknowledgedbythemulti-functionofmobileservicequalityservice.GEHCSVCalsodisplayedCyberFEbyofarealcase.Throughinstanttransmissionofmultimedia,including,image,andoperationmanual,CyberFEcanshortentraditionalrepairtimefrom2-3daystowithin10mins.Italsosavesahugecostinoperationandpreventworseningpatients’illnessfordelayed 市場活動Marketing 市場活動Marketing 市場活動Marketing 械博覽

參展第68屆中國國際醫(yī)療

TheShowofGEHCServiceonthe68thCMEF金秋十月，第68屆秋季中國國際醫(yī)療器械博會（CMEF）于-24日在天府之城舉?？蛻舴?wù)部上展示了“GET原廠球管整體解決方案”、“GE醫(yī)療中國”以及“臨床操作和應(yīng)用培訓(xùn)項目”三類產(chǎn)品。GE原廠球管的展示突出了原廠的多項優(yōu)勢，如提高球管使用、降低資產(chǎn)投入等，讓參會者更深刻的了解到選擇原廠球管的重要性。GE醫(yī)療中國則展現(xiàn)了GE醫(yī)療全方位的管理培訓(xùn)方案，助力基層醫(yī)院管理層人才的培養(yǎng)，整體提升醫(yī)院綜合實力。此外，還展示了適于基層醫(yī)院的GE醫(yī)療培訓(xùn)工具“醫(yī)點通”（AppsLiq）及的應(yīng)用培訓(xùn)項目。該培訓(xùn)項目可滿足不同條件用戶的需求，幫助基層醫(yī)院提高臨床操作和應(yīng)用能力、提高臨床水平，降低誤診率。在秋季展會上所展示的三類增值服務(wù)產(chǎn)品從專業(yè)維修服務(wù)、職業(yè)深造培訓(xùn)及數(shù)字化服務(wù)三個維度描繪出了GE醫(yī)療專業(yè)、值得信賴的服務(wù)供應(yīng)商形象。

On21STOctober,2012,the68thCMEFwassuccessfullyroundedoffinGEHCSVCshowedthreeproductsontheexhibitionincluding“theoriginalCTtubeintegralsolutions”,“GEHCChinaBusinessSchool”and“theclinicaloperationandapplicationtraining”.CTtubeattractedmanytouristsandtheyhadaheateddiscussionwiththestaff.GEHCChinaBusinessSchoolwasanotherimportantshowhospitalsandstaff.Wedisplayedawiderangeofmanagementtrainingprojectwiththesofsomerelatedtrainingprograms.What'smore,GEHCSVCalsovividly 市場活動Marketing市場活動Marketing