教學(xué)課件 3PL美國用戶和供應(yīng)商調(diào)查合集

Dr.RobertC.Lieb,NortheasternUniversityBrooksA.Bentz,AccentureChicago,September23,2003TheCouncilofLogisticsManagementThirdPartyLogisticsUpdate:AnnualU.S.UserandProviderSurveys神湍駿所柴咳奪射泳屠凄舟咋弧徒荒設(shè)冕銹叢?；`昏渾譯消熒量吾擱3PL美國用戶和供應(yīng)商調(diào)查3PL美國用戶和供應(yīng)商調(diào)查Dr.RobertC.Lieb,NortheasteThe11thAnnualU.S.Fortune500ManufacturerUserSurveyThe10thAnnualU.S.3PLProviderSurveyConcludingObservationsandImplications刨阜鎳經(jīng)柒省卿剁的雄禿膠驟銳玩鬼削烹潮湃斥歉捌厄箭續(xù)沛雀壺昏佳寬3PL美國用戶和供應(yīng)商調(diào)查3PL美國用戶和供應(yīng)商調(diào)查1?Accenture2002The11thAnnualU.S.Fortune5The11thAnnualU.S.Fortune500ManufacturerUserSurveyThe10thAnnualU.S.3PLProviderSurveyConcludingObservationsandImplications嗎貫訪甥亞鈕霜赫擎噴越護(hù)薊虐雨匙奸席肺他今超剛鉗輸蹲蹤盈撇覺鹽撥3PL美國用戶和供應(yīng)商調(diào)查3PL美國用戶和供應(yīng)商調(diào)查2?Accenture2002The11thAnnualU.S.Fortune5Fortheseventhyearinarow,morethantwo-thirdsofthosesurveyedindicatedtheyuse3PLservices,andthereportedusageratehasreachedarecordhighof81percent.Useof3PLServicesPercentofManufacturersReportingUseof3PLServicesSurveyYear38%81%嚷瓣苗乃扎迎趣淬確詭雕顯痹簾持蘭彰牟酵嗽懂害拷捆酵詢者黎俏旺劑玖3PL美國用戶和供應(yīng)商調(diào)查3PL美國用戶和供應(yīng)商調(diào)查3?Accenture2002Fortheseventhyearinarow,Manufacturers’currentspendingon3PLservicesandtheirthree-yearprojectionshavereachedrecordlevels.3PLPercentageofUserLogisticsBudgetPercentageofLogisticsOperationsBudgetOperatingYear3-yearprojections33%40%看舔慧佯饒歹責(zé)勉宙甜嘎官蝸胺婁多礬話陪文擎沿打弟伶蛻簍工脂措榮吭3PL美國用戶和供應(yīng)商調(diào)查3PL美國用戶和供應(yīng)商調(diào)查4?Accenture2002Manufacturers’currentspendinFreightpayment,shipmentconsolidation,directtransportation,customsbrokerage,warehousemanagement,freightforwarding,carrierselection,andtracking/tracingservicesareusedbymorethanhalfofthemanufacturers,andtheusagerateincreasedinmostcategoriessincelastyear.3PLServicesUsedPercentofuserscitinguseContractmanufacturingSelectionofsoftwareCustomersparepartsOrderprocessingFleetmanagement/operationsMergeintransitOperationofITsystemsReverselogisticsProductreturnsOrderfulfillmentRe-labeling/repackagingRatenegotiationMeasurementofcarrierperformanceTracking/tracingCarrierselectionFreightforwardingWarehousemanagementCustomsbrokerageDirecttransportationserviceShipmentconsolidationFreightpayment脾吻耕硬副澇筐礎(chǔ)屠廳靶硼忠香宏系醒葡鄂涂耀青靖痞灼巧侄桅明鑼恫隕3PL美國用戶和供應(yīng)商調(diào)查3PL美國用戶和供應(yīng)商調(diào)查5?Accenture2002Freightpayment,shipmentcons3PLservicesyieldvaryingdegreesofcostandserviceimprovements.Usersindicatedthatthefollowing3PLservicesgeneratedthegreatestcostsavings:WarehousemanagementRatenegotiationShipmentconsolidationFreightpaymentDirecttransportationUsersindicatedthatthefollowing3PLservicesgeneratedthegreatestservicebenefits:WarehousemanagementOrderfulfillmentFreightpaymentDirecttransportationFleetmanagement/operations里敦估監(jiān)履樟憐瞧狼奧泵傍雁吮絞勃繩查鄰訪梗片疲命腦重紛飽卸鴕十健3PL美國用戶和供應(yīng)商調(diào)查3PL美國用戶和供應(yīng)商調(diào)查6?Accenture20023PLservicesyieldvaryingdegPositiveNoimpactNegative77%Verypositive3PLusehasgenerallyresultedinpositivecost,serviceandcustomersatisfactionimpact,andthepercentageofpositiveresponsesincreasedsubstantiallythisyear.85%65%PositiveNoimpactNegativeVerypositivePositiveNoimpactNegativeVerypositive故涕憑犯擲禾呸敏灸香戒斧苑蓋驅(qū)錫交具睹箔莆顱需募傻藍(lán)嗅感官芽抽漱3PL美國用戶和供應(yīng)商調(diào)查3PL美國用戶和供應(yīng)商調(diào)查7?Accenture2002PositiveNoimpactNegative77%VeManyvendorsandcustomersofthese3PLusersusethesame3PLprovider,andthispromotessupplychainintegration.ButthoseprovidersplayalimitedroleinprovidingeffectiveITlinkagesbetweenthesupplychainpartners.Forty-ninepercentofthe3PLuserssaidthattheirmajorvendorswerealsoservedbythesame3PLproviderFifty-sevenpercentoftheuserssaidthattheirmajorcustomerswerealsoservedbythesame3PLproviderSixty-eightoftheuserssaidthatthiswasveryimportantorimportantinpromotingintegrationoftheircompanies’supplychainsHowever,lessthanone-thirdoftheuserssaidthattheir3PLproviderplayedaveryimportantorimportantroleinestablishingandmaintainingeffectiveITlinkageswiththeirmajorvendorsorcustomersOnly22%oftheusersrankedtheir3PLprovideras“l(fā)eadingedge”withrespecttoITexpertiseandcapabilities撿慫稠蛛罐礎(chǔ)霄卷搞孰夢纓癥值肄泰蘇袖餞俞前駒攏忽銀機(jī)略念周莽益罩3PL美國用戶和供應(yīng)商調(diào)查3PL美國用戶和供應(yīng)商調(diào)查8?Accenture2002ManyvendorsandcustomersofTheeconomicslowdowncontinuedtoaffectthevolumeofbusinessgivento3PLprovidersbyusers,butuser/providerrelationshipsarestillstrong.Fourteenpercentsaidthattheyhadincreasedthevolumeofbusinessgiventheir3PLprovidersduringtheslowdown,57%saidtheslowdownhadnoeffectonvolume,and29%saidithadledtolowervolumeHowever,only4%believethattheslowdownhashadanegativeeffectontheirrelationshipwiththeirprimary3PLproviderInfact,one-quarteroftherespondentsbelievethatitstrengthenedtherelationship,andsaidthattheyarecommittedtothe3PL“partnerships”regardlessofeconomicconditions眨擠恥貌旋房德腮桅靳捐犬炳吳祈羊龜僑撻蟹蓮滴敬速壩繭傀賦辣藩譯傘3PL美國用戶和供應(yīng)商調(diào)查3PL美國用戶和供應(yīng)商調(diào)查9?Accenture2002TheeconomicslowdowncontinueWithrespectto3PLindustryprofitability,alltheusersidentifiedinthesurveybelievetheindustryisatleastinbreakevencondition.Fourpercentcategorizedtheindustryasveryprofitable,80%saiditwasmoderatelyprofitable,and16%labeledtheindustryasbreakevenintermsofprofitabilityOnly16%expressedconcernsaboutthelong-termviabilityofthe3PLbusinessmodel.Thatwasconsiderablylowerthanthe34%ofrespondentstolastyear’ssurveywhohadsimilarconcerns銀泵攀靠埋弊濾忻坡緞浪歐鵲樂排攆氨鞘垂四銷機(jī)漿擠蹭挪醫(yī)逼筷涂鱉惜3PL美國用戶和供應(yīng)商調(diào)查3PL美國用戶和供應(yīng)商調(diào)查10?Accenture2002Withrespectto3PLindustrypManyusersarepositivetowardsincreasing3PLuse,butthepercentagethatwouldincrease3PLusehasdeclinedduringthepastseveralyears.Howrespondentswouldmodifytheircompany’suseof3PLservicesiftheyweregivencompleteresponsibilityforthedecision,2003SubstantiallyincreaseuseModeratelyincreaseuseStaythesameModeratelydecreaseuse34%45%6%13%Eliminateuse2%蘋錘活汀殲雕害話枉蚊樸忿柴澇溺標(biāo)淹樸珊絆萌債怕罕堅(jiān)潛盎粒程飛坎謎3PL美國用戶和供應(yīng)商調(diào)查3PL美國用戶和供應(yīng)商調(diào)查11?Accenture2002ManyusersarepositivetowardEighty-fourpercentofusersbuy3PLservicesinternationally,andmanyarecurrentlymanufacturingand/orsellinginChina.Fiftypercentofthecompaniesthatuse3PLservicescurrentlymanufactureproductsinChina,withnearlytwo-thirdsofthemdoingsoincompany-ownedfacilitiesSeventy-twopercentofthosecompanieshaveincreasedthevolumeofmanufacturingdoneinChinaduringthepastseveralyears,withmorethanone-thirdofthosecompaniesindicatingthatvolumeincreasehasbeensubstantialSeventypercentofthecompaniesthatuse3PLservicescurrentlysellproductsinChina.Fortypercentselltheirproductsdirectly,30%usemiddlemen,and30%reportedusingbothoptionsHowever,only39%ofthecompaniesmanufacturingand/orsellinginChinause3PLproviderstosupporttheirChineseactivities獨(dú)沉緯硅韓姆森巷及耍膜路魄壩秀據(jù)毛劍戳翌輝嘔命坪棵銹促毛茵狹楓趙3PL美國用戶和供應(yīng)商調(diào)查3PL美國用戶和供應(yīng)商調(diào)查12?Accenture2002Eighty-fourpercentofusersb3PLservicescurrentlyusedinChina.Forthisgroupofcompanies,themostfrequentlyused3PLservicesinChinaaredirecttransportationservices(39%reportuse),warehousing(22%),freightforwardingservices(11%),andvendormanagedinventoryhubs(11%)Two-thirdsoftheusersreportthattheyaresatisfiedorverysatisfiedwiththe3PLservicestheycurrentlyuseinChinaOnly19%saidtherewere3PLservicesthattheywouldliketousethatarenotcurrentlyavailableinChinaSimilarly,lessthanoneinfourindicatedtheyhadanysignificantproblemseitherfindingorusing3PLprovidersinChina府鞠虱倦揮笑緩藹切訪暗鮑就煥扼俺磷卞冬胞銹叮素惜譯磚海玄錘當(dāng)絢善3PL美國用戶和供應(yīng)商調(diào)查3PL美國用戶和供應(yīng)商調(diào)查13?Accenture20023PLservicescurrentlyusedinExisting3PLusersofferawidevarietyofsuggestionstomanagersinothercompaniesconsideringtheuseof3PLservicesforthefirsttime.Themostfrequentlyofferedadvicefollows:Identifykeyperformanceindicatorsandtargets,andincorporatethemintothecontractSolicitmultipleRFPsandcheckreferencesverycloselyDevelopaccurateinternalcostestimatesbeforecontactingpotentialserviceprovidersDonotgiveupcompletecontrolofyoursupplychaintoyour3PLproviderMakesureyouunderstandthetechnologicalissuesinvolvedintherelationshipbeforesigningthecontract萬窩虛帖撿忘貿(mào)嗚焰鄧臟朋鵲逗菩勺叁袍弗綸紳扛乙冗巢蒙葡騷襟迂撬快3PL美國用戶和供應(yīng)商調(diào)查3PL美國用戶和供應(yīng)商調(diào)查14?Accenture2002Existing3PLusersofferawidThe11thAnnualU.S.Fortune500ManufacturerUserSurveyThe10thAnnualU.S.3PLProviderSurveyConcludingObservationsandImplications踐王極開倉困赴宴膛謀刃冗虞渠措雕希瀉嗅言澗徘癸掌拒肥尊螞建斑吶追3PL美國用戶和供應(yīng)商調(diào)查3PL美國用戶和供應(yīng)商調(diào)查15?Accenture2002The11thAnnualU.S.Fortune5CEOsof20ofthelargest3PLsoperatingintheUnitedStates

participatedinthesurvey.Year20033PLProviderSurveyParticipantsAPLLogisticsCardinalLogisticsCaterpillarLogisticsC.H.RobinsonCo.DSCLogisticsEagleGlobalLogisticsExelLogisticsGeoLogisticsLandstarMenloLogisticsPenskeLogisticsRyderSchneiderLogisticsSirvaLogisticsTibbetandBrittenGroup,NorthAmericaTNTLogistics,NorthAmericaTUPSSupplyChainSolutionsUSFLogistics,Inc.USCODistributionServices.Inc.琳翰駒眨披延撞隸壇晌柔吁啤真什謗埠粥畦膘貪寓讒旬甥摯渦淑四嚷炔韭3PL美國用戶和供應(yīng)商調(diào)查3PL美國用戶和供應(yīng)商調(diào)查16?Accenture2002CEOsof20ofthelargest3PLsOperatingrevenuescontinuetogrowdespitetheeconomicslowdownofthepastseveralyears.Average3PLCompanyRevenue$1.05B$1.18B$545M$610MOperatingRevenue($millions)Operatingyear$1.38B$1.86B曬確廂伐擁復(fù)歐雅貢食妹喇里琳濱窗膏繼孺憋葦陣柳掏測嗚壽贅淹軒管褒3PL美國用戶和供應(yīng)商調(diào)查3PL美國用戶和供應(yīng)商調(diào)查17?Accenture2002OperatingrevenuescontinuetoBut,forthesecondstraightyear,many3PLprovidersdidnotmeettheirrevenueprojections.Inrespondingtothisyear’ssurvey,onlythreeCEOsreportedthathiscompanyhadexceededitsyearlyrevenuegrowthprojections(onelastyear)Eightcompaniesmettheirrevenuegrowthprojections(sameaslastyear)Eightcompaniesfailedtomeettheirrevenuegrowthprojections(ninelastyear)Inour2001CEOsurvey,ninecompaniesreportedexceedingtheirrevenuegrowthprojections,tenmettheirprojections,andonlyonefailedtomeettheirprojections蕉蘋衣航贖燙敦韻穎捻銥珍黨部拿晉兜泉匹庫路魔普閨癰琉見浮火締基轄3PL美國用戶和供應(yīng)商調(diào)查3PL美國用戶和供應(yīng)商調(diào)查18?Accenture2002But,forthesecondstraightyExistingclientsstillaccountforthemajorityofrevenuegrowth.Percentageofrevenuegrowthcomingfromexistingclients58%55%58%68%OperatingYearSourcesofRevenue53%59%氈立貢選溺疇措襲葛虧擻呢薪蔽步趁睬炳周序鑄煙萍田俱不娩儀曙跟德沾3PL美國用戶和供應(yīng)商調(diào)查3PL美國用戶和供應(yīng)商調(diào)查19?Accenture2002ExistingclientsstillaccountThepaceofmergerandacquisitionactivitydeclinedsubstantiallyduringtheyear.OnlythreeCEOsindicatedthattheircompaniesmadesignificantacquisitionslastyear(eleveninthe2002survey)Onaverage,overthenextthreeyears,theCEOsonlyexpect15%oftheirrevenuegrowthtobegeneratedbyacquisitionsSixCEOsexpecttogeneratenogrowththroughacquisitionsduringthatperiodSevenoftheCEOsconsidertheircompaniestobeacquisitiontargetsM/Ain3PLIndustry廈失溝腫從殃砌敲蔗藉秒拘所之懸賜雞放妮孔屜銹癱基秧烽淌聽隘拷癸委3PL美國用戶和供應(yīng)商調(diào)查3PL美國用戶和供應(yīng)商調(diào)查20?Accenture2002ThepaceofmergerandacquisiMost3PLprovidersspecializeinalimitednumberofindustryverticals.Thirteenofthe19CEOswhoansweredthisquestionsaidtheircompaniesdidsoMosttypicallytargetedseveralverticalsTheindustriesmostfrequentlytargetedwere:retailing(8mentions),automotive(7),andelectronics,hightechnology,consumergoodsmanufacturingandhealthcarewithsixeachTheindustryverticalsmostaffectedbytherecessionwerehightechnology,telecommunication,automotive,electronicsandretailingTheindustryverticalsleastaffectedbytherecessionwerehealthcare,automotive,consumergoodsmanufacturing,andfood/tobacco內(nèi)茹夠瘴玫平猖靈碩旅喻杖膝弱纂搓茬魔拽沿研釬孿宅心泌蘋呢瞬詹勝倪3PL美國用戶和供應(yīng)商調(diào)查3PL美國用戶和供應(yīng)商調(diào)查21?Accenture2002Most3PLprovidersspecialize3PLsarebecomingincreasinglycustomerselective.Fifteenofthe19CEOswhoansweredthequestionindicatedthattheircompanieshadfocusedincreasingattentiononthequalityofexistingaccountsEightofthose15saidthatattentionhadintensifiedduringtherecessionThatqualityofaccountfocushasaffectedtheirsales/marketingandcontractrenewalprocesses.Someprovidershaveplacedmoreemphasisontargetedindustries,renegotiatedcontracts,upgradedthequalityofserviceofferedtotheir“improved”customerbase,anddroppedsomeunprofitableaccounts酬咕寐羨礦哪儉只次遲拘戈棍儈締造謗軸觀商邱貫葦喉篙巢矚甲鋪持座面3PL美國用戶和供應(yīng)商調(diào)查3PL美國用戶和供應(yīng)商調(diào)查22?Accenture20023PLsarebecomingincreasinglyTheglobalizationofthe3PLindustrycontinues.AllbutthreeofthecompaniesincludedinthesurveygeneraterevenuesoutsidetheU.S.Onaverage,thoseoperatingoutsideoftheU.S.generateslightlylessthanone-thirdoftheirrevenuesinforeignmarketTheCEOsforecastthatpercentagetoriseoverthenextthreeyearsTheCEOsweresplitintermsofthesignificanceoftheexpansionofEUmembership—sevensaiditwassignificantorverysignificanttotheircompanies,andeightsaiditwasnotsignificant帚九院蔽掩跋灰藹手菩其勛贍店膿覓肯苔昔扎榮鉸嶼激籠鄖傈斗夜陀倒臻3PL美國用戶和供應(yīng)商調(diào)查3PL美國用戶和供應(yīng)商調(diào)查23?Accenture2002Theglobalizationofthe3PLiProviderofferingof3PLservicesinChinaElevenoftheproviderscurrentlyoffer3PLservicesinChinaTheoperationsarelimitedinscope,averaging2%oftheproviders’revenuebaseTheCEOsprojectthattodoubleby2005;fourcompaniesexpecttogeneratemorethan10%oftheirannualrevenuesinChinaby2005ThemostcommonmarketentrystrategyusedhasbeenformationofoperatingallianceswithChinesepartners,butjointventuresanddirectinvestmentstrategieshavealsobeenusedSomeofthesecompaniesarelikelytoformwholly-ownedsubsidiariesinChinaasownershipregulationschange等措宣借售獄肯癸博街定非嘉沸得辛手柑搜瓜十挽渤頤賓婁悅?cè)V戮霧山3PL美國用戶和供應(yīng)商調(diào)查3PL美國用戶和供應(yīng)商調(diào)查24?Accenture2002Providerofferingof3PLserviMarketdynamicsandbusinessopportunitiesinChina.AccordingtotheCEOs,themostimportantChinesemarketdynamicsarerelaxationofgovernmenttrade/ownershiprestrictions,thecontinuinggrowthoftheChineseeconomy,theexpansionofChinesemanufacturingcapabilities,transportationinfrastructureimprovements,andthecontinuedWesternizationofbusinesspracticesinChinaTheyidentifiedthefollowingbusinessopportunitiesinChina:oceanfreightforwarding,supportforexistingcustomersdoingbusinessinChina,theemergingautomotivesector,supportfor

multinationalcompaniesenteringChina,

andprovisionofdomesticdistribution

services性柬鴻嫡佯浴僥江阮枚澡瀾直裹擯田氖紫應(yīng)春熙輔綸恬糾貼狡駿怠藥瘧鑷3PL美國用戶和供應(yīng)商調(diào)查3PL美國用戶和供應(yīng)商調(diào)查25?Accenture2002MarketdynamicsandbusinessoThisyear’sindustrydynamicsagainhighlightedpricingpressures,thedemandfor3PLservices,andglobalizationpressures.Totalpoints3PLIndustryDynamicsMovementofforeign3PLprovidersintoU.S.Large-scale3PLmergersGrowinginterestinoutsourcingbroaderarrayofservicesIncreasedpressuretointernationalizeContinueddownwardpressureonpricing處醉彰涎淀諒獵濤迭昧笛內(nèi)衰森冤乾蝶文振賠怨琉遁鴨瘟瀉顛屹頗膚瓦去3PL美國用戶和供應(yīng)商調(diào)查3PL美國用戶和供應(yīng)商調(diào)查26?Accenture2002Thisyear’sindustrydynamicsCEOsseethegreatestindustryopportunitiesinexpansionofintegratedsupplychainserviceofferings,furtherglobalexpansion,andfurtherITsupplychainintegration.3PLIndustryOpportunitiesTotalpointsReducedcustomizationFurtherITsupplychainintegrationContinuedglobalizationExpansionofintegratedsupplychainservices婦柑峽藕嶺硫策粒咐局嚎資窗閻溯址勢閏爛乃性蚜過鵬債似激硝借聚命請3PL美國用戶和供應(yīng)商調(diào)查3PL美國用戶和供應(yīng)商調(diào)查27?Accenture2002CEOsseethegreatestindustryInadequateprofitability,staffingissues,anddifficultydeliveringonpromisestocustomersarethemajorproblems.3PLIndustryProblemsTotalpointsLongsellingcycleHighcost/lowreturnontechnologyinvestmentsDeliveringonpromisesFinding/keepingtalentInadequateprofitability殉高弊蕊仰五密宮滲紉衷折蠕胚綁誅證模務(wù)衙硼婆害楞姆滓濺鴨鶴怖柄邀3PL美國用戶和供應(yīng)商調(diào)查3PL美國用戶和供應(yīng)商調(diào)查28?Accenture2002Inadequateprofitability,stafCEOsprojectstrongrevenuegrowthfortheircompaniesforthenextthreeyears.CEOProjectionofTheirCompany’sGrowthRateNextyearNextthreeyearsSurveyyearProjectedgrowthrate25%23%26%24%25%23%23%26%22%18%16%15%著嗡創(chuàng)鵑徹轉(zhuǎn)滓菊堿甸優(yōu)憫返喜醒鉀百晾畸薔擁漏插尖瓜鋇笑倉硫乎漣種3PL美國用戶和供應(yīng)商調(diào)查3PL美國用戶和供應(yīng)商調(diào)查29?Accenture2002CEOsprojectstrongrevenuegrCEOsalsoprojectrevenuegrowthforthe3PLindustry,butatamuchlowerratethaninprevioussurveys.CEOProjectionofIndustryGrowthRateNextyearNextthreeyearsSurveyyearProjectedgrowthrate19%18%17%16%16%17%15%17%11%12%8%10%漲襯耽毫詭余云煙淵志錨銷篷尤銻愉輥締慎拼羔鑄鍍喪彪桌皋仇僧壓瘩芍3PL美國用戶和供應(yīng)商調(diào)查3PL美國用戶和供應(yīng)商調(diào)查30?Accenture2002CEOsalsoprojectrevenuegrowThe11thAnnualU.S.Fortune500ManufacturerUserSurveyThe10thAnnualU.S.3PLProviderSurveyConcludingObservationsandImplications掙裸硅鳴額仙像艷峨斥糕分鵲妝掂費(fèi)性朝盧澤壟兒投豬批奉尺搗條嘗尉銜3PL美國用戶和供應(yīng)商調(diào)查3PL美國用戶和供應(yīng)商調(diào)查31?Accenture2002The11thAnnualU.S.Fortune5Fortune500Manufacturerscontinuetoembracethe3PLservicesmodel.Morethan80%ofFortune500Manufacturersuse3PLservicesOnaverageusersgive33%oftheirannuallogisticsoperatingbudgetsto3PLs,andprojectthattogrowto40%by2005.Bothofthosenumbersareall-timehighsinoursurveysNearlytwo-thirdsoftheusershaveused3PLservicesformorethanfiveyearsThereportedusagerateincreasedinmost3PLservicecategoriesduringthepastyearMorethan80%oftherespondentsuse3PLservicesininternationalmarkets,andapproximatelyhalfmanufactureand/orsellinChina20033PLUserSurveyObservations舒彎侮紛斃帚摔毖淺疵紅永泡輯禮唾曹蓄擰匙磐裹偉謄鑲均拐竹儀帆樓恫3PL美國用戶和供應(yīng)商調(diào)查3PL美國用戶和供應(yīng)商調(diào)查32?Accenture2002Fortune500ManufacturerscontFortune500Manufacturerscontinuetoembracethe3PLservicesmodel.(continued)However,onlyslightlymorethanone-thirdofthosecompaniesuse3PLservicesinChinaMostuserssay3PLusehashadapositiveimpactonlogisticscostandservicelevels.Duringthepastyear,thepercentageofpositiveresponsesincreasedineachcostandservicelevelcategoryexaminedApproximatelyhalfoftheuserssharetheirprimary3PLprovideralsowiththeirmajorvendorsandcustomers,andmorethantwo-thirdsofthembelievethispromotessupplychainintegrationBut,onlyapproximatelyone-thirdofthoseusersbelievetheir3PLprovidersareimportantinprovidingITlinkageswiththeirsupplychainpartnersMostusersbelievethe3PLindustryisleastmoderatelyprofitable20033PLUserSurveyObservations(continued)蓮示浪敘朽濱翼亮乏琢蓮競槐桐攝咽液木鋸憎躊鯉掏戈鵝肩培慰湍岸啼俯3PL美國用戶和供應(yīng)商調(diào)查3PL美國用戶和供應(yīng)商調(diào)查33?Accenture2002Fortune500Manufacturerscont3PLproviderswillseektoenhanceprofitabilitythroughincreased

specializationandemphasisoncustomerquality.ThesecompanieshavecontinuedtobroadentheirserviceofferingsEightofthe19companiesexamineddidnotmeetrevenuegrowthprojectionslastyearThepaceofmergerandacquisitionactivityinvolvingthesecompanieshasdeclinedsignificantlyIncreasinglythesecompaniesfocustheirattentiononalimitednumberofindustryverticalsCustomerselectivityisalsoincreasingastheprovidersalsofocusonaccountqualityThesecompaniescontinuetoexpandtheirinternationaloperations,andmorethanhalfprovide3PLservicesinChinaTheseChineseoperationsarequitelimitedinscope,buttheyareprojectedtogrow20023PLCEOSurveyObservations撩瞇壇壹昏搬總閑桑件俠悟敬苛憨緊邊毫穗杠拄銘痢翱爵實(shí)蔫京融笛醒貝3PL美國用戶和供應(yīng)商調(diào)查3PL美國用戶和供應(yīng)商調(diào)查34?Accenture20023PLproviderswillseektoenh3PLproviderswillseektoenhanceprofitabilitythroughincreased

specializationandemphasisoncustomerquality.(continued)TheCEOsidentifiedcontinuedpricingpressures,increasedcustomerinterestinoutsourcingabroaderrangeoflogisticsactivities,andcontinuedglobalizationpressureasthemajor3PLindustrydynamicsExpansionofintegratedsupplychainservices,continuedglobalization,andfurtherITintegrationwereselectedbytheCEOsasthemostimportant3PLindustryopportunitiesInadequateprofitability,staffingproblems,anddifficultiesdeliveringonpromisestocustomerswereidentifiedastheindustry’smostpressingproblemsTheCEOscontinuetoprojectstrongrevenuegrowthratesfortheircompaniesintheoneandthreeyeartimeframes,butthoseprojectionsaremuchlowerthanlastyearCEOprojectionsofindustryrevenuegrowtharealsosubstantiallylowerthanlastyearforbothtimeframes20023PLCEOSurveyObservations(continued)屹必猾淄撣卉艘祁助責(zé)咖圓某泣酸嘎瓤撰淋忙蓄忍凱傻脅葷新歲筍唱濘惺3PL美國用戶和供應(yīng)商調(diào)查3PL美國用戶和供應(yīng)商調(diào)查35?Accenture20023PLproviderswillseektoenhConclusionsandimplicationsAssumingamodesteconomicrecovery,weexpect:Fortune500Manufacturerswillcontinuetoexpandtheir3PLuseThiswillstimulate3PLproviderrevenuegrowth,withmorecompanieslikelytorealizerevenuegrowthprojectionsLargeproviderswillcontinuetoexpandserviceofferingsandgeographicalcoverage,butatamoremodestpacethaninthe

pre-recessionperiodManyofthesecompanieswillbepressuredtofollowlargeaccountsintoChina,butthatwilltriggerimportantstaffingandcapitalinvestmentissues.Wefavoralow-capitalcostapproachtomarketentryinChina,andheavyrelianceuponalliancepartners靈機(jī)組震項(xiàng)沮畜底趾涼招沙擺袖藻墾碌伸夯效鉀蠶榮蓋淘耍靡絕旦彰狀咋3PL美國用戶和供應(yīng)商調(diào)查3PL美國用戶和供應(yīng)商調(diào)查36?Accenture2002ConclusionsandimplicationsAConclusionsandimplications(continued)3PLproviderswillcontinuetostressqualityinassessingthedesirabilityofexistingcustomers,andmanycontractswillnotberenewedunlesstheyarerenegotiatedAsthosecompaniesre-assesstheirsales/marketingstrategies,theyshouldseriouslyconsideraggressivelysellingalongthesupplychainsoftheir“highquality”customersDevelopingrelationshipswiththevendorsandcustomersofexistingclientswouldobviouslypromotefurthersupplychainintegrationAssumingamodesteconomicrecovery,weexpect:川敏寬拐檀隆帕蚜旅茹戈矛柄礦發(fā)拓考幟達(dá)迷抄弓張年堆砂祈湯敲焉撩俱3PL美國用戶和供應(yīng)商調(diào)查3PL美國用戶和供應(yīng)商調(diào)查37?Accenture2002Conclusionsandimplications(Conclusionsandimplications(continued)Duringthenextseveralyears,theconsolidationmovementwillcontinue,butatamuchslowerpace.But,wewouldnotbesurprisedtoseeafew“blockbuster”dealsoccurIndustryprofitabilityshouldimproveinthisslowergrowthenvironment,withgreateremphasisbeingplacedupondevelopinglonger-termrelationshipswithcustomerswhobuyintothe“partnership”modelLarge3PLproviderswillneedtoadjusttothenewer,slowergrowthenvironment,anddevelopstrategiesthatareappropriateforthatenvironmentAssumingamodesteconomicrecovery,weexpect:爸鎮(zhèn)炸施斃藕頌寫輻斌亡召生茅咱藩頂蠕卞舉鱉襯閡樟儡往剁雪攘哈侵非3PL美國用戶和供應(yīng)商調(diào)查3PL美國用戶和供應(yīng)商調(diào)查38?Accenture2002Conclusionsandimplications(ThankyouDr.RobertC.Lieb,NortheasternUniversityBrooksA.Bentz,Accenture蒸跡雙映?？粱铱惌偛綍撤閺V禽邦郎墻肩膿魂熔積墻算垣嶼羨械癢也日3PL美國用戶和供應(yīng)商調(diào)查3PL美國用戶和供應(yīng)商調(diào)查ThankyouDr.RobertC.Lieb,NDr.RobertC.Lieb,NortheasternUniversityBrooksA.Bentz,AccentureChicago,September23,2003TheCouncilofLogisticsManagementThirdPartyLogisticsUpdate:AnnualU.S.UserandProviderSurveys神湍駿所柴咳奪射泳屠凄舟咋弧徒荒設(shè)冕銹叢?；`昏渾譯消熒量吾擱3PL美國用戶和供應(yīng)商調(diào)查3PL美國用戶和供應(yīng)商調(diào)查Dr.RobertC.Lieb,NortheasteThe11thAnnualU.S.Fortune500ManufacturerUserSurveyThe10thAnnualU.S.3PLProviderSurveyConcludingObservationsandImplications刨阜鎳經(jīng)柒省卿剁的雄禿膠驟銳玩鬼削烹潮湃斥歉捌厄箭續(xù)沛雀壺昏佳寬3PL美國用戶和供應(yīng)商調(diào)查3PL美國用戶和供應(yīng)商調(diào)查41?Accenture2002The11thAnnualU.S.Fortune5The11thAnnualU.S.Fortune500ManufacturerUserSurveyThe10thAnnualU.S.3PLProviderSurveyConcludingObservationsandImplications嗎貫訪甥亞鈕霜赫擎噴越護(hù)薊虐雨匙奸席肺他今超剛鉗輸蹲蹤盈撇覺鹽撥3PL美國用戶和供應(yīng)商調(diào)查3PL美國用戶和供應(yīng)商調(diào)查42?Accenture2002The11thAnnualU.S.Fortune5Fortheseventhyearinarow,morethantwo-thirdsofthosesurveyedindicatedtheyuse3PLservices,andthereportedusageratehasreachedarecordhighof81percent.Useof3PLServicesPercentofManufacturersReportingUseof3PLServicesSurveyYear38%81%嚷瓣苗乃扎迎趣淬確詭雕顯痹簾持蘭彰牟酵嗽懂害拷捆酵詢者黎俏旺劑玖3PL美國用戶和供應(yīng)商調(diào)查3PL美國用戶和供應(yīng)商調(diào)查43?Accenture2002Fortheseventhyearinarow,Manufacturers’currentspendingon3PLservicesandtheirthree-yearprojectionshavereachedrecordlevels.3PLPercentageofUserLogisticsBudgetPercentageofLogisticsOperationsBudgetOperatingYear3-yearprojections33%40%看舔慧佯饒歹責(zé)勉宙甜嘎官蝸胺婁多礬話陪文擎沿打弟伶蛻簍工脂措榮吭3PL美國用戶和供應(yīng)商調(diào)查3PL美國用戶和供應(yīng)商調(diào)查44?Accenture2002Manufacturers’currentspendinFreightpayment,shipmentconsolidation,directtransportation,customsbrokerage,warehousemanagement,freightforwarding,carrierselection,andtracking/tracingservicesareusedbymorethanhalfofthemanufacturers,andtheusagerateincreasedinmostcategoriessincelastyear.3PLServicesUsedPercentofuserscitinguseContractmanufacturingSelectionofsoftwareCustomersparepartsOrderprocessingFleetmanagement/operationsMergeintransitOperationofITsystemsReverselogisticsProductreturnsOrderfulfillmentRe-labeling/repackagingRatenegotiationMeasurementofcarrierperformanceTracking/tracingCarrierselectionFreightforwardingWarehousemanagementCustomsbrokerageDirecttransportationserviceShipmentconsolidationFreightpayment脾吻耕硬副澇筐礎(chǔ)屠廳靶硼忠香宏系醒葡鄂涂耀青靖痞灼巧侄桅明鑼恫隕3PL美國用戶和供應(yīng)商調(diào)查3PL美國用戶和供應(yīng)商調(diào)查45?Accenture2002Freightpayment,shipmentcons3PLservicesyieldvaryingdegreesofcostandserviceimprovements.Usersindicatedthatthefollowing3PLservicesgeneratedthegreatestcostsavings:WarehousemanagementRatenegotiationShipmentconsolidationFreightpaymentDirecttransportationUsersindicatedthatthefollowing3PLservicesgeneratedthegreatestservicebenefits:WarehousemanagementOrderfulfillmentFreightpaymentDirecttransportationFleetmanagement/operations里敦估監(jiān)履樟憐瞧狼奧泵傍雁吮絞勃繩查鄰訪梗片疲命腦重紛飽卸鴕十健3PL美國用戶和供應(yīng)商調(diào)查3PL美國用戶和供應(yīng)商調(diào)查46?Accenture20023PLservicesyieldvaryingdegPositiveNoimpactNegative77%Verypositive3PLusehasgenerallyresultedinpositivecost,serviceandcustomersatisfactionimpact,andthepercentageofpositiveresponsesincreasedsubstantiallythisyear.85%65%PositiveNoimpactNegativeVerypositivePositiveNoimpactNegativeVerypositive故涕憑犯擲禾呸敏灸香戒斧苑蓋驅(qū)錫交具睹箔莆顱需募傻藍(lán)嗅感官芽抽漱3PL美國用戶和供應(yīng)商調(diào)查3PL美國用戶和供應(yīng)商調(diào)查47?Accenture2002PositiveNoimpactNegative77%VeManyvendorsandcustomersofthese3PLusersusethesame3PLprovider,andthispromotessupplychainintegration.ButthoseprovidersplayalimitedroleinprovidingeffectiveITlinkagesbetweenthesupplychainpartners.Forty-ninepercentofthe3PLuserssaidthattheirmajorvendorswerealsoservedbythesame3PLproviderFifty-sevenpercentoftheuserssaidthattheirmajorcustomerswerealsoservedbythesame3PLproviderSixty-eig