csl4訓練篇-5紅酒培訓-03酒服務

Wine

Service葡萄酒服務ASC

Fine

Wines

Company

ProfileASC圣皮爾精品酒業(yè)簡介With

the

focus

on

high

quality

fine

wines,

ASC

represents

over

1,200different

wines

from

14

countries,

offering

consumers

in

China

acomprehensive

selection,

unparalleled

quality

and

options

for

fine

wines

atall

price

points.ASC圣皮爾精品酒業(yè)產(chǎn)品定位于高品質(zhì)的葡萄酒。ASC精品酒業(yè)獨家

來自14個國家的1200多款葡萄酒，為中國的消費者提供了全面的、無與倫比的葡萄酒選擇，ASC強大的產(chǎn)品陣容已定能瞞足消費者對不同價位葡萄酒的需求。ASC

Fine

Wines

close

collaboration

with

chateaux

in

Bordeaux

including

ChateauLatour,

Chateau

Lafite, ChateauMargaux,

Chateau

Beychevelle,

Chateau

Lynch-Bages,Chateau

Haut

Brion,

Chateau

Cos

d’Estoumel.ASC與諸多波爾多享譽盛名的酒莊建立了密切的伙伴關系，例如：拉圖城堡、拉菲古堡、瑪歌古堡、白詩桅帆城堡、百麟翅古堡、 古堡、愛詩圖古堡等。ASC

精品酒業(yè)首席執(zhí)行

沈品同先生（Don

St.

Pierre,

Jr.)

第三次入選國際

葡人物全球第七名，萄酒雜志《品醇客》,被評選為201

1

年度全球葡萄酒行業(yè)最具亞洲第一名。Don

St.

Pierre

Jr.

,

the

CEO

of

ASC

Fine

Wines,

was

internationally

recognized

by<Decanter>

Magazine

as

the

7th

most

influential in

the

wine

world

and

tops

theentrant

list

from

China

and

Asia’s

wine

industry.《葡萄酒

者》雜志酒界

獎2011

年國際年度人物2011

International

Man

of

the

Year

—

Wine

Enthusiast

Wine

Star

AwardsI Wine

Lists酒單Types

of

Wine

list酒單種類Wine

list

by

region根據(jù)產(chǎn)區(qū)的分類Wine

list

by

alphabetic

order根據(jù)字母順序分類Wine

list

by

varieties根據(jù)葡萄品種分類Wine

list

by

intensity

of

wine根據(jù)葡萄的強度分類Others其他II Wine

Service葡萄酒服務Wine

Service

葡萄酒服務Presentation

of

the

wine

list

介紹酒單Take

the

order

without

hesitation

確認訂單The

client

asks

for

mendations客戶要求mendations

offered

建議The

client

may

doubt–reinforce

客戶也許置疑－加強你的Presentation

of

the

wine

展示葡萄酒Open

the

wine

bottle

葡萄酒開瓶Client

tastes

the

wine

客人品嘗葡萄酒Wine

rejections

葡萄酒Precipitations&

Sediments沉淀物Pouring

sequence

斟酒順序Glass

refill

and

reorder

葡萄酒續(xù)杯和加酒Simply

ask

who

is

going

to

order

the

wine簡單詢問哪位客人會點酒The

wine

order

is

taken

right

after

theorder

of

the

dishes點餐完畢后點酒The

client

can

:either

make

his

wine

order

withouthesitation客人會：毫不猶豫的點自己喜歡的葡萄酒or

the

client

may

ask

for

amendation或者會要求服務員給與一定Presentation

of

the

Wine

List介紹酒單Take

the

Order

Without

hesitations客人自主點酒Listen

to

the

client

carefully仔細聆聽客人的需求Reformulate

clearly

his

choice再清楚無誤的重復他的選擇You

may

congratulate

him/her

on

thechoice,

especially

in

front

of their

guests你可以贊賞他/

選擇，特別是在他們的客人面前Never

contradict

him,

respect

his

tastes不要試圖更改他的選擇，尊重他的口味Never

criticize

a

wine絕對不要質(zhì)疑他點的葡萄酒mendations客人要求被

葡萄酒Listen

pro-actively

and

gather

information仔細聆聽客人的需要，收集信息Then

give

him

abudget.根據(jù)他的菜肴和mendation

according

to

the

dish

and

his，

相應的葡萄酒Pay

attention

to

the

circumstances

&

season注意環(huán)境和季節(jié)的變化Offer

one

or

two

mendations,

no

more.

Do

not

read

thewine

list只提供一、兩個建議，絕對不要照讀酒單Justify

your

choice

briefly

with

a

few

words簡短的介紹一下你的mendation

tips小貼示(European

clients

歐洲客人)Traditional

drinkers經(jīng)常飲用葡萄酒的客人Promote

the

characteristics

ofthe

region

強調(diào)葡萄酒的產(chǎn)地Region

and

appellation

產(chǎn)地Vintage

年份(

Southern

hemisphere

＋

USA

clients南半球＋

客人

)New

drinkers剛開始接觸葡萄酒的客人Promote

the

grape

variety強調(diào)葡萄品種的不同Grape

variety

葡萄品種Origin

產(chǎn)地What

if

the

Client

is

in

Doubt?當客戶猶豫不決時該如何做Show

him

that

you

fully

understood

his

request說明你完全理解他的需要Perhaps或

以向他mend

him

another

wine其他的葡萄酒Most

of

the

time,

the

client

needs

to

bereassured大多數(shù)時候，客人需要你進一步肯定他的選擇“To

do

so, l

him

a

few

words

about

thevineyards,winemaker,recent

wine

tasting…”接下來，向他介紹葡萄酒的酒園，釀造商，品酒辭…….Presentation

of

the

Wine

出示葡萄酒Show

the

bottle

and

label

standing

on

the

righthand

side

of

the who

ordered站在點酒客人的右面，向他展示葡萄酒的瓶身和酒標Never

hold

the

bottle

by

the

neck絕對不要握酒瓶的瓶頸Do

not

shake

the

bottle.

Be

gentle.不要搖晃酒瓶，拿放輕柔。Red

wine

should

be

served

at

room

temperature紅葡萄酒可以在室溫品嘗White,

rose

and

sparkling

wines

should

beserved

chilled

and

put

in

an

ice

bucket

betweenpouring白葡萄酒、玫瑰葡萄酒、汽泡酒飲用前都必須冷藏，余下的葡萄酒要連瓶放入冰桶保溫Open

the

Wine

Bottle葡萄酒開瓶Always

open

in

the

presence

of

the

guest

andthe

label當著客人的面開啟葡萄酒，不要隱藏葡萄酒標Do

not

turn

your

back

to

your

customer不要背對你的客人never

hideCut

the

foil

below

the

neck

with

opener.

Do

not

pierce

thecork用酒刀割開瓶封，不要刺穿軟木塞Bend

the

cork

a

little

bit

at to

avoid

making

anoise拔出瓶塞底部時稍微彎曲一點，避免弄出噪音Present

the

cork

upon

successful

removal

from

the

bottle.Do

not

leave

the

Capsule

on

the

table順利開啟葡萄酒后，

鋁膜遺留在桌上Give

the

Client

a

Taste

of

theWine

客人品酒Ask

the

guest

who

made

the

order

to

taste

the

wine請點酒的那位客人先試酒Pour

approxima y

one

soup

spoon

worth

of

wine

into

the

glassof

the

designated

guest倒大約一湯匙的葡萄酒給指定的客人Ensure

approval

is

given

before

you

go

on

pouring點酒客人首肯后才為其他客人們侍酒Wine

RejectionsCorkiness:

If

you

smell

mustinessor

damp

cardboard,

then

the

wineis

corked被橡木塞污染：如果有霉味或潮板紙的氣味，說明酒已被污染Oxidation:

Sometimes

the

winecan

beoxidized,

meaning

it

hasbeen

exposed

to

air過分氧化：葡萄酒和空氣過分接觸會被氧化Precipitations

&

Sediments沉淀物Sometimes,

one

can

find

Deposit

of

Crystalsin

white

wines在白葡萄酒中，有時會碰到一些結(jié)晶狀沉淀。- ic

Precipitations

酒石酸沉淀Sediment

can

accumulate

at

the

bottom

of

aged

red

&

port

wines.有年份的紅葡萄酒及缽酒中會集結(jié)一些沉淀。Natural

wine

solidsNeed

to

be

decanted葡萄酒中的天然固體物質(zhì)需要進行醒酒These

in

no

way

affect

the

wine

quality這些都不會影響葡萄酒的質(zhì)量Wine

Pouring

Sequence侍酒順序From

the

right

hand

side,

pour

the

winefor

ladies ,

clockwise

from

the

host,then

for

gentlemen

in

the

sameclockwise

manner站在客人右邊，

優(yōu)先，由主人開始順時針方向，接下來再是男士，同樣順時針方向Thebe

the

lastwho

tastes

the

wine

shouldto

bepoured

aglass最后才將主人的酒杯加滿Twist

the

neck

a

little

bit

atpour侍酒完畢后稍微扭轉(zhuǎn)一下酒瓶of

theGlass

Refill

and

Reorder

續(xù)杯和加酒?Glass

refill

續(xù)杯Make

sure

you

refill

the

glass

as

often

aspossible

and

respond

to

any

request

to

stopthe

refill你必須每次都盡可能的為客人續(xù)杯，除非得到停止續(xù)杯的指令mend

2nd

bottle

or

a

new

wine加點第二瓶酒或再訂其他新酒Always

ask

the

host

whether

a

2nd

bottle

ofthe

same

wine

is

required

or

different

typeof

wine

is

preferred

when

there

is

less

than1/4 bottle

of

wine

left當少于1/4瓶酒時，應該詢問主人是否還需要第二瓶或其他不同款的新酒At

least

two

s至少兩個人:The

trainer

acts

as

a

client培訓師扮演客人The

volunteer

acts

as

the

waiter扮演侍者Follow

the

sequence

of

the

wineservice

including

bottle

opening

andwine

pouring演示侍酒服務的順序包括開瓶和侍酒Role

Play

角色扮演III

Advanced

Wine

Service高級葡萄酒侍酒Advanced

Wine

Service高級葡萄酒侍酒Wine

Service

TemperatureDecantationHow

to

serve

Sparkling

wineHow

to

serve

SherryHow

to

serve

PortWine

Vintage葡萄酒侍酒溫度醒酒汽泡酒如何侍酒雪利酒如何侍酒缽酒如何侍酒葡萄酒的年份Wine

Service

Temperature葡萄酒的侍酒溫度Correct

temperature

is

critical

in

wine

appreciation,

at

the

righttemperature

the

wine

is

always

better合適的溫度在品酒過程中很重要，葡萄酒在適當?shù)臏囟葧r飲用口感會更好。2

common

mistakes

made

at

the

restaurant:餐廳中常見兩個錯誤：-The

white

wines

a too

chilled. Cool

is

not

cold!白葡萄酒侍酒溫度過低。涼并不等于冰。-The

red

wines

a at

the

wrong

room

temperature.紅葡萄酒在錯誤的室溫飲用。No

wine

should

be

served

above

18-19

degrees

任何葡萄酒的飲用溫度都不應超過18-19度Temperature

Tips關于溫度的一些小訣竅Whites

wine白葡萄酒Never

use

the

freezer不要放置在冷凍室中Never

put

ice

cubes

into

the

wine不要在葡萄酒中加冰塊Never

leave

the

wines

in

the

fridgetoo

long葡萄酒在冰箱中放置過長時間Temperature

Tips關于溫度的一些小訣竅Red

wines紅葡萄酒

Never

bring

the

wine

toexcessive

room

temperature不要讓葡萄酒溫度超過室溫Never

put

the

wine

close

to

aheat

source葡萄酒放近熱源Temperature

Tips關于溫度的一些小訣竅For

allwines:對所有的酒Do

not

shake

them; handle

themwith

care不要搖晃，

拿放Slowly

bring

the

wine

to

the

right

temperature將葡萄酒逐漸調(diào)節(jié)到適當?shù)臏囟?。Bear

in

mind

that

in

the

glasses

the

wine

quicklytakes

on

a

few

more

degrees.葡萄酒倒入杯中，溫度會很快變化幾度。Wine

can

be

kept

cool

by

using

an

ice

bucket葡萄酒可用冰桶冷卻。Wine

Service

Temperature

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s543葡萄酒侍酒溫度表25242322餐廳和住家的平均溫度

2120191817酒體飽滿的優(yōu)質(zhì)紅葡萄酒，波爾多型

1615較精致的優(yōu)質(zhì)葡萄酒，勃根蒂型

年輕、酒體飽滿的紅葡萄酒酒體飽滿、口感較干的白葡萄酒

酒窖的理想溫度年輕、清淡的紅葡萄酒

桃紅酒、較一般的葡萄酒

8大多數(shù)清淡、口感較干的白葡萄酒和香檳76甜酒

543Decantation醒酒2

reasons

for

decantation醒酒的兩個原因Separate

an

old

wine

from any

deposit

in

thebottle將陳年的葡萄酒與其中的雜質(zhì)分離。Enable

a

‘closed’

young

wine

to

breathe讓年輕氣味未完全發(fā)散的葡萄酒“呼吸”。Decanting

Sequence醒酒步驟Do

not

shakethe

wineLightthe

candleCarefully

open

the

bottlePlacethe

corkon

a

plateTaste

thewineRinse

the

decanter

with

thewine不要搖晃葡萄酒?開瓶把瓶塞放在盤子上品嘗葡萄酒用葡萄酒潤洗醒酒器Decanting

Sequence醒酒步驟Pour

the

wine

gently;

the

winehas

to

slide

on

the

sidesof

thedecanter.During

the

process,

the

candleis

placed

below

the

shoulder

ofthe

bottle,

creatingtransparency,

so

as

to

see

anydeposits.Lift

the

bottle

(stop

pouring)when

you

reach

the

line

ofdepositExtinguishthe

candle

withoutblowing

on

it

to

avoid

the

badsmell輕柔的倒酒；葡萄酒應沿著醒酒器的邊緣流下。在倒酒過程中，蠟燭被放置在瓶邊，以便看清瓶底的沉淀。至沉淀處，即停止傾倒熄滅蠟燭。不要吹，以免造成不好的氣味How

to

Serve

Sparkling

Wines氣泡酒侍酒Hold

the

bottle

at

an

angle

of

45

degrees.45度傾斜拿酒。Do

not

point

the

bottle

end

towards

anyone不要將瓶口對著任何人Grasp

the

cork

firmly

and

twist

the bottle

to

open緊緊抓住瓶塞，轉(zhuǎn)動瓶子開瓶。Avoid

a

loud

bang不要讓開瓶聲很響Pour

twice

to

avoid

heavy

mousse分兩次傾倒，以免

太多。While

serving,

hold

the

bottle

by

the

bottom

with

your

thumb在倒酒時，用大拇指握住瓶底凹處，拿住酒瓶。Port

Wines

Service缽酒侍酒All

served

at

room

temperature室溫侍酒Handle

the

Vintage

Port

gentlybecause

of

the

deposit,

decant

it

afew

hours

before

serving.年份缽酒中有沉淀，應

拿放。在飲用前幾小時進行醒酒。Pay

attention

to

the

fragile

cork

of

anold

vintage

port老年份的缽酒應注意橡木塞比較易碎IV

Vintage年份Vintage

Quality年份與品質(zhì)Great

vintage：Outstanding

growingseason

producing

full

ripeness

andtypicality

for

the

region.極佳的年份：非常理想的成長環(huán)境讓葡萄充分成熟并充分反映出當?shù)氐淖匀画h(huán)境。Difficult

vintage:

Due

to

bad

weather,lack

of

sunlight,

bad

viticulture

etc...Wines

that

fail

to

rea

inimumstandard. Thanks

to

improved

winemaking

and

viticulture,

there

are

fewer“bad”

vintages.一般年份：不好的氣候條件、光照、栽培問題等造成。葡萄酒未達到最低標準。因為釀造和栽培技術的提高，“

壞”

年份現(xiàn)在很少。Vintage

Value

年份與葡萄酒- Great

vintage

:極佳的年份High

prices

butlong

wait

to

rea

aturity價格昂貴，陳年時間較長-

Difficult

vintage

:一般年份：Underestimated,can

be

drunkearlier,at

more

affordable

prices品質(zhì)預計較差，能較早飲用，價格較低-

Trade

tip/銷售小建議:Explain

to

the

client

that

they

can

enjoy

the

wineat

the

right

time

for

the

right

price.向客戶建議為相應的場合、相應的價位選擇合適的葡萄酒Vintages

are

different;

do

not

generalize年份變化沒有相對規(guī)律Vintage

Chart年份表QUALITY1960

'

s1970

'

s1980

'

s1990

'

s2000

'

sEXC

EPTIONA

L19822000EXC

ELLENT196119701981199020011966197519831995200219781985199619861998198819991989VERY

GOOD19621971198419911964197319871992196719761979GOOD196019631972197419771980199319941997波爾多(Bordeaux)V Bottle

Closure封瓶VI

BottleClosureLooks

traditionalNatural

productEnables

slow

breathingConsidered

the

best

seal

forageing

top

winesElimination

of

Cork

TaintGreater

ease

of

bottle

openingLower

Sulfur

levels

requiredRetains

freshness

and

fruitflavors(especially

in

younger

wines)TCA

contamination

(CorkTaint

affects

3-10

%

of

allbottled

wines)Quality

corks

are

expensiveMany

wines

use

artificialcorkNot

considered

traditional

bycustomersDoes

not

enable

breathingSynthetic

closureCorkS vin

Screw

CapProsConsVI

封瓶較傳統(tǒng)、看起來品質(zhì)較高天然產(chǎn)品可以讓酒進行少量呼吸高品質(zhì)的橡木塞對優(yōu)質(zhì)葡萄酒的陳年極有利避免瓶塞污染開瓶較橡木塞容易許多SO2的含量降低利于保持葡萄酒的新鮮和果味（特別是年輕的葡萄酒.）橡木塞污染（3-10%特別是一些品質(zhì)較差的產(chǎn)品）產(chǎn)量有限價格較昂貴有些較傳統(tǒng)的客人不喜歡材料制造的瓶蓋葡萄酒不可呼吸橡木塞螺旋式瓶蓋優(yōu)點缺點VI How

to

store

an

open

bottle如何保存已開瓶的葡萄酒How

to

store

an

open

bottle如何保存已開瓶的葡萄酒Refrigerate:

well-sealed,

fairly

fullbottle

will

remain

fresh

in

the

fridge

fora

considerable

time.

A age

crubourgeois

will

stay

drinkable

for

aweek

or

more.

On

the

whole,

reds

lastfar

better

than

whites.冰箱：密封好、較滿瓶的葡萄酒可以在冰箱中保鮮較長時間。一般的中級酒莊葡萄酒可放置一周或一周以上?？偟膩碚f，紅葡萄酒比白葡萄酒存放時間長。How

to

store

an

open

bottle如何保存已開瓶的葡萄酒Recork: When

putting

a

cork

backin

a

bottle

be

sure

to

put

it

back

theway

it

originally

came

out.

This

isparticularly

important

for

oldervintages

if

you

don't

want

the

wineexposed

to

the

dirt

and

mould

whichmay

have

built

up

under

the

capsule.再封瓶：將瓶塞塞回酒瓶時應保持和開啟時一樣。陳年葡萄酒更因注意這一點。因為瓶塞的另一頭有可能積了灰塵和霉菌。How

to

store

an

open

bottle如何保存已開瓶的葡萄酒Vacuum

Pump: Sucking

the

air

out

ofthe

bottle

can

help

a

wine

keep

longer.Oxygen

is

the

enemy

of

wine.真空機：將瓶中的空氣抽出有助于葡萄酒的保存。氧氣是葡萄酒的大敵Champagne: A

Champagne

saver

isavital

accessory

if

a

sparkling

wine

is

toretain

its

fizz香檳：香檳保存器是讓汽泡酒保持汽泡的唯一方法。VII Wine

Management葡萄酒的管理Cellar

Management酒窖管理Lay

out:You

should

have

easy

access

to

the

fast

moving

winesOld

vintages

and

precious

wines

should

be

“Hidden

away”Stock

the

wines

in

a

logical

order:

by

region,

by

type…放置:銷得快的葡萄酒應放在易于取用的地方老年份及貴重葡萄酒應“

藏”

在安全的地方葡萄酒應按規(guī)律分組擺放：根據(jù)產(chǎn)地、品種…StockM