ITIL術語中英文對照表

口發(fā)表于：2009-11-2914：26發(fā)表主題：ITIL術語中英文對照表，論壇里有看到，但是沒有過驗證，在這里貼ITIL術語中英文對照表Absorbedoverhead可分攤間接費用Absorptioncosting吸收成本法，完全成本法Acceptance驗收Acceptanceenvironment驗收環(huán)境Acceptancetest驗收測試Accesscontrol訪問控制Accounting會計核算Accuracy準確度Actionlists行動列表ActivityBasedCosting(ABC)作業(yè)成本法(ABC)Adaptivemaintenance適應性維護Additivemaintenance補充性維護Adjustability可調整性AgreedServiceTime(AST)約定服務時段Alert告警Alertphase告警階段Allocatedcost可直接分配成本Application應用，應用系統(tǒng)Applicationmaintenance應用維護Applicationmanagement應用管理Applicationsizing應用選型Applicationsoftware應用軟件Apportionedcost待分攤間接成本Architecture架構Archive存檔Asset資產(chǎn)Assetmanagement資產(chǎn)管理Assurance保證Attributes屬性Audit審計Auditability可審計性Authentication驗證Authenticity真實性Authorisation授權AutomaticCallDistribution(ACD)自動呼叫轉發(fā)(系統(tǒng))(ACD)Availability可用性Availabilitymanagement可用性管理AvailabilityManagementDatabase(AMDB)可用性管理數(shù)據(jù)庫(AMDB)Backup備份Performancemanagement績效(品質，性能)管理PersonalComputer(PC)個人電腦Physicalcontrol物理控制Physicalmeasures物理措施Portability可移植性PostImplementationReview(PIR)實施后評審(PIR)Preventivecontrols預防性控制Preventivemaintenance預防性維護Preventivemeasures預防措施Pricing定價PrimeCost主要成本PRINCE2PRINCE2Priority優(yōu)先級Privatekey私鑰Proactiveproblemmanagement主動性問題管理Problem問題Problemanalysis問題分析Problemcontrol問題控制Problemdiagnosis問題診斷Problemmanagement問題管理Problemmanager問題經(jīng)理Problemprocessing問題處理ProblemRecord問題記錄Procedure程序，過程Process流程Processcontrol流程控制Processimprovementplan流程改進計戈UProcessmanager流程經(jīng)理Processowner流程所有者，流程負責人Processingrate處理速度Product產(chǎn)品Production生產(chǎn)Productionenvironment生產(chǎn)環(huán)境Productionplan生產(chǎn)計戈ijProgram方案ProjectedServiceAvailability(PSA)計劃服務可用性(PSA)Publickey公鑰PublicKeyInfrastructure(PKI)公鑰基礎設施Quality質量Qualityassurance(QA)質量保證(QA)Qualitycontrol質量控制Qualitylevel質量級別Qualitymanagement質量管理Qualityplan質量計劃Qualitypolicy質量政策Qualitysurveillance質量監(jiān)督Qualitysystem質量系統(tǒng)Qualitysystemreview質量系統(tǒng)評審Query查詢Reactiontime反應時間Recoverability可恢復性Recovery恢復Recoverytime恢復時間ReferenceData參考資料Registration注冊，記錄，登記RegistrationAuthority(RA)注冊審批機構Relationships關系Release發(fā)布Releasemanagement發(fā)布管理Releasenotes發(fā)布說明Releasepolicy發(fā)布策略Releaseunit發(fā)布單元Reliability可靠性Repairtime修復時間Repairability可修復性Replaceability可替換性Report報告Repressivecontrols抑制性控制Repressivemeasures抑制性措施RequestforChange(RfC)變更請求(RFC)Resilience彈性Resolution解決方案Resolutiontime(事件)解決時間Resourcecapacitymanagement資源能力管理Resourcecost資源成本Resourcemanagement資源管理Resourcerequirements資源需求Resourceunitcosts資源單位成本Resources資源Responserate響應速度Responsetime響應時間Restoration(ofservice)(服務)恢復時間ReturnOnCapitalEmployment(ROCE)資本回報率(ROCE)ReturnOnInvestment(ROD投資回報率(ROI)Returntonormalphase恢復正常階段Reusability可重用性Review評審Revision復核Risk風險Riskanalysis風險分析Riskmanagement風險管理Riskreductionmeasure風險降低措施Robustness健壯性Role角色Rollout上線RootCause根源Safety安全性Scalability可伸縮性Scope范圍Secondlinesupport二線支持Secondment借調Secretkey密鑰Securability安全性Security安全，安全措施Securityawareness安全意識Securityincident安全事故Securitylevel安全級別Securitymanagement安全管理Securitymanager安全經(jīng)理Securityplan安全計劃Securitypolicy安全策略SecuritySection安全區(qū)(或部分)Self-insurance自我保險Serialnumber序歹U號Service服務Serviceachievement月艮務成果Servicecapacitymanagement服務能力管理Servicecatalog服務目錄Servicecontract服務合同Servicedelivery服務提供Servicedesk服務臺ServiceImprovementProgram(SIP)服務改進方案(SIP)Servicelevel服務級別ServiceLevelAgreement(SLA)服務級別協(xié)議Servicelevelmanagement月艮務級另U管理Servicelevelmanager服務級別經(jīng)理Servicelevelreport服務級別報告ServiceLevelRequirements(SLR)服務級別需求(SLR)Servicemaintenanceobjectives月艮務維護目標Servicemanagement月艮務管理Serviceopeninghours服務開放時間Servicepoint月艮務處Serviceportfolio服務組合Serviceprofitchain服務利潤鏈Serviceprovider服務提供商Serviceprovision服務提供ServiceQualityPlan(SQP)服務質量計劃(SQP)Servicerequest服務請求Servicesupport月艮務支持Servicewindow服務時段Serviceability可服務性Severitycode程度代碼Signature簽名SinglePointOfContact(SPOC)統(tǒng)一聯(lián)絡處SinglePointOfFailure(SPOF)單點故障SLAMonitoring(SLAM)SLA監(jiān)控(SLAM)SmartdiscSoftware軟件Softwarecontrolanddistribution軟件控制與分發(fā)Softwareenvironment軟件環(huán)境Softwareitem軟件項Spamming兜售郵件(即垃圾郵件，譯者注)Specsheet供需清單Spoofing欺騙Standard標準Standardcost標準成本Standardcosting標準成本法Standardisation標準化Stand-byarrangements備用方案State狀態(tài)Steadiness穩(wěn)定性Storageoccupancy存儲占用率Strategic戰(zhàn)略級Superuser超級用戶Support支持Supportcenter支持中心Supportdesk支持臺Surcharging附力□費Surveyability可演示性System系統(tǒng)Systemopeninghours系統(tǒng)開放時段SystemsOutageAnalysis(SOA)系統(tǒng)故障分析(法)Systemsoftware系統(tǒng)軟件Tactical戰(zhàn)術級Technicalmanagement技術管理TechnicalObservationPost(TOP)技術檢查組Telematics遠程信息處理技術Testenvironment測試環(huán)境Test,testing測試Testability易測試性Thirdlinesupport三線支持Third-partysupplier第三方供應商Threat威脅Tieronesupport一級支持Tierthreesupport三級支持Tiertwosupport二級支持Timeliness及時性Tool工具TotalCostOfOwnership(TCO)總體擁有成本(TCO)TotalQualityManagement(TQM)全面質量管理Traceability可追溯性Transactionrate交換速度Transferability可轉移性Transparency透明度Transportability可移植性TreeStructures樹形結構Trigger觸發(fā)器Trojanhorse特洛伊木馬TrustedThirdParty(TTP)受信第三方(TTP)Tuning優(yōu)化，調整Underpinningcontract(UC)支持合同(UC)Understandability可理解性UninterruptiblePowerSupply(UPS)不間斷電源(UPS)Unitcost單位成本Upgrade升級Upgradenotes升級說明Uptime正常運行時間，可用時間Urgency緊急度Urgentchange緊急變更User用戶Useracceptance用戶認可度Usersupport用戶支持User-friendliness用戶友好性UtilityCostCenter(UCC)效用成本中心(UCC)Validity有效性Varianceanalysis差異分析Verifiability可驗證性Verification核實Version版本Versioncontrol版本控制Versionidentifier版本標識符Versionnumber版本號Virtualservicedesk虛擬服務臺Virus病毒VitalBusinessFunction(VBF)關鍵業(yè)務功能(VBF)Vulnerability漏洞Warmstand-by暖支持Waterline底線WorkInProgress(WIP)未終結任務，未完工任務Workinstruction工作說明(書)Work-around應急措施WorkflowDiagram(WFD)工作流程圖(WFD)Workflowposition工作流狀態(tài)Workload工作量，負載Workloadmanagement工作量管理，負載管理Workplace工作場所Worm''蠕蟲”BalancedScorecard(BSC)平衡計分卡Baseline基線Baselinesecurity安全基線Batchprocessingrate批處理速度Benchmark標桿Biometrics生物測定學BS7799BS7799Budgeting預算編制BugBUG(也可形象地譯為''臭蟲")Build構建Buildingenvironment構建環(huán)境Business業(yè)務，商業(yè)Businesscapacitymanagement業(yè)務能力管理BusinessContinuityManagement(BCM)業(yè)務持續(xù)性管理(BCM)Businessfunction業(yè)務功能，業(yè)務職能部門BusinessImpactAnalysis(BIA)業(yè)務影響分析(BIA)Businessprocess業(yè)務流程Businessrecoveryobjective業(yè)務恢復目標Businessrecoveryplanframework業(yè)務恢復計戈ij框架Businessrecoveryplans業(yè)務恢復計戈UBusinessrecoveryteam業(yè)務恢復小組BusinessRelationshipManagement(BRM)業(yè)務關系管理(BRM)Businessrequest業(yè)務請求BusinessUnit(BU)業(yè)務單元(BU)Bypass臨時措施Call呼叫Callcenter呼叫中心CapacityDatabase(CDB)能力數(shù)據(jù)庫(CBD)Capacitymanagement能力管理Capacityplan能力計劃Capacityplanning能力規(guī)劃Capitalinvestmentappraisal資本投資評估Capitalization資本化Category類別，分類Centralpointofcontact聯(lián)絡中心Certificate證書CertificationAuthority(CA)認證機構(CA)Certify認證Change變更ChangeAdvisoryBoard(CAB)變更顧問委員會(CAB)ChangeAdvisoryBoard/EmergencyCommittee(CAB/EC)變更顧問委員會/應急委員會(CAB/EC)Changeauthority變更授權Changebuilder變更構建者Changecontrol變更控制Changedocument變更文檔Changehistory變更歷史Changelog變更日志Changemanagement變更管理Changemanager變更經(jīng)理Changemodel變更模式Changeprocessing變更處理ChangeRecord變更記錄Changerequest變更請求Chargeableunit計費單元Charging計費CIlevel配置項級別Clarity易理解性Classification分類，分級Cleandesk桌面清理，桌面整理Client客戶Coldstand-by冷支持Command,controlandcommunications命令、控制和協(xié)調Communicationfacility通信設備，通信設施Compatibility兼容性Completeness完整性Complexity復雜性ComponentFailureImpactAnalysis(CFIA)組件故障影響分析(CFIA)Compromise泄漏Computer計算機ComputerAidedSystemsEngineering(CASE)計算機輔助系統(tǒng)工程(CASE)Computercenter計算機中心Computeroperations計算機操作Computerplatform計算機平臺Computersystem計算機系統(tǒng)ComputerTelephonyIntegration(CTI)計算機電話集成(系統(tǒng))(CTI)Confidentiality保密性Confidentiality,IntegrityandAvailability(CIA)保密性、完整性和可用性(CIA)Configuration配置Configurationbaseline配置基線Configurationcontrol配置控制Configurationdocumentation酉己置文檔Configurationidentification配置標識ConfigurationItem(CI)配置項(CI)Configurationmanagement酉己置管理ConfigurationManagementDatabase(CMDB)配置管理數(shù)據(jù)庫(CMDB)Configurationmanagementplan配置管理計戈UConfigurationmanager酉己置經(jīng)理Configurationstructure配置結構Configure配置Connectivity連通性Contingencymanager應急經(jīng)理Contingencyplan應急計戈UContingencyplanning應急規(guī)戈ijContingencyplanningandcontrol應急規(guī)劃及控制Continuity持續(xù)性Continuitymanager持續(xù)性經(jīng)理Continuousavailability持續(xù)可用性Continuousoperation持續(xù)運作Contract合同Control控制Controllability可控性CookieCookie(也可形象地譯為''甜餅“，譯者注)Correctability可糾正性Correctivecontrols糾正性控制Correctivemaintenance糾正性維護Correctivemeasures糾正措施Cost成本，費用Costeffectiveness成本效益Costmanagement成本管理Costunit成本單元Costing成本核算Countermeasure防范措施Cracker駭客CRAMMCRAMM(英國中央計算機與電信局行風險分析和管理的方法。譯者注)Crisis危機CrisisManagement危機管理Cryptanalysis密碼分析Cryptography密碼術Customer客戶Customerliaison客戶聯(lián)絡員(即我們通常所指的''客戶經(jīng)理〃，譯者注)CustomerRelationshipManagement(CRM)客戶關系管理(CRM)CustomerSatisfactionSurvey(CSS)客戶滿意度調查(CSS)Data數(shù)據(jù)Datacenter數(shù)據(jù)中心Datacollection數(shù)據(jù)集Datainfrastructure數(shù)據(jù)基礎架構Datamining數(shù)據(jù)挖掘Datawarehouse數(shù)據(jù)倉庫Database數(shù)據(jù)庫Decryption解密DefinitiveHardwareStore(DHS)最終硬件庫(DHS)DefinitiveSoftwareLibrary(DSL)最終軟件庫(DSL)Degradability可恢復性Degradation恢復Deltarelease包發(fā)布,增量發(fā)布Demandmanagement需求管理Dependency依賴，性Depreciation折舊Detectioncontrols檢測控制Detectionmeasures檢測措施Detectiontime檢測時間Developmentenvironment開發(fā)環(huán)境Differentialcharging差別定價Digitalsignature數(shù)字簽名Directcost直接成本Disaster災難Disasterrecovery災難恢復Disasterrecoverymanagement災難恢復管理Disasterrecoveryplan災難恢復計劃Disasterrecoveryplanning災難恢復規(guī)劃Discountedcashflow貼現(xiàn)現(xiàn)金流量模型(DCF)Discounting折扣Distributedcomputing分布式計算Distributedsystem分布式系統(tǒng)Documentation文檔Domain域Downsizing規(guī)?？s減，向下優(yōu)化Downtime(DT)宕機時間(DT)EDP-auditEDP審計Effectiveness效果，效益Efficiency效率Elapsedtime持續(xù)時間Elementsofcost成本要素Emergencyrelease緊急發(fā)布Encipher力口密Encryption加密術EndUser終端用戶EndUserAvailability(EUA)終端用戶可用性EndUserDownTime（EUDT）終端用戶宕機時間（EUDT）EndUserProcessingTime（EUPT）終端用戶處理時間Environment環(huán)境Equipmentlevel配備級別Error錯誤Errorcontrol錯誤控制Escalation升級Escalationthreshold升級臨界（點）Escrow第三方托管Evaluation評估，評價Event事件Exclusiveness排他性EXINEXIN（荷蘭信息科學考試學院。譯者注）Expertsystem專家系統(tǒng)Expertuser專家用戶Exploitation開發(fā)Externalaudit外部審計Externaltarget夕卜部目標Facilities（environmental）（環(huán)境方面的）設施Facilitiesmanagement設施管理Failure故障,失效Fallback后備方案Fault故障,缺陷Faulttolerance容錯（性）FaultTreeAnalysis（FTA）故障樹分析法FinancialmanagementforITservicesIT服務貝才務管理Financialyear財務年度FirstLineSupport見''一線支持”Firsttimefixrate首次修復率Fix修復Fixnotes修復說明Flexibility靈活性ForwardScheduleofChanges（FSC）變更進度計劃表（FSC）Fullcost完全成本Fullrelease整體發(fā)布Functionalescalation職能性升級Functionalmaintenance功能性維護Functionalmanagement功能管理Gradualrecovery逐步恢復Hacker黑客Hardcharging實收費用Hardware硬件Helpdesk幫助臺Helpfulness幫助性Hierarchicalescalation結構性升級Hoax惡作劇郵件Hotstand-by熱支持ICT信息和通訊技術(ICT)Immediaterecovery緊急恢復Impact影響，影響度Impactanalysis影響分析Impactcode影響度代碼Impactscenario影響情境Incident事故Incidentcall事故呼叫Incidentcontrol事故控制Incidentlifecycle事故生命周期Incidentmanagement事故管理Incidentprocessing事故處理IncidentReport(IR)事故報告(IR)Indirectcost間接成本Information信息Information&CommunicationTechnology(ICT)信息與通信技術(ICT)Informationfunction信息功能Informationsecurityplan信息安全計劃Informationsecuritypolicy信息安全策略Informationsystem信息系統(tǒng)Informationtechnology(IT)信息技術(IT)InformationTechnologyInfrastructureLibrary(ITIL)信息技術基礎架構庫(ITIL)Informedcustomer效益保證人Infrastructure基礎架構，基礎設施Initiator發(fā)起人Install安裝Installability可安裝性Integratedlife-cyclemanagement(ILM)集成生命周期管理(ILM)Integration集成(性)Integrity完整性Intelligentcustomer見''效益保證人”Interactiveprocessingrate交互式處理速度Interconnectivity互聯(lián)t生Interface接口Interfaceability互連性Intermediaterecovery中期恢復InternationalOrganisationforStandardization(ISO)國際標準化組織(ISO)Interoperability協(xié)同性，互用性Inventorymanagement存貨管理Invocation(ofbusinessrecoveryplans)啟動(業(yè)務恢復計戈ij)Invocation(ofstandbyarrangements)啟動(支持方案)Invocationandrecoveryphase啟動和，恢復階段ISOqualitystandardsISO質量標準ISO9001ISO9001IT信息技術(IT)ITauditIT審計ITAvailabilityMetricsModel(ITAMM)IT可用性指標模型(ITAMM)ITdirectorateIT委員會ITinfrastructureIT基礎架構ITInfrastructureLibrary(ITIL)IT基礎架構庫(ITIL)ITmanagerIT經(jīng)理，IT主管ITserviceIT服務ITServiceContinuityManagement(ITSCM)IT服務持續(xù)性管理(ITSCM)ITservicecontinuitymanagerIT服務持續(xù)性經(jīng)理ITservicecontinuityplanIT服務持續(xù)性計劃ITservicecontinuityplanningIT持續(xù)性規(guī)劃ITServiceManagement(ITSM)IT服務管理ITserviceproviderIT服務提供商ITILIT基礎架構庫Key密鑰KeyPerformanceIndicator(KPI)關鍵績效(品質，性能)指標KeySuccessFac