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|0423502541WeChat:lmh-lavender.,CoopersPlains,QLD4108EDUCATIONTheUniversityofQueensland(QSRanking:48th)-StLucia,BachelorofCommunication(QSRanking:MajoredinPublicCurrentGPA:MemberofUQUnion(UQU)International
ExpectedinOtherfieldofstudy:Eventmanagement,Japanese,ChineseandEnglishTranslation,MusicinFilmShortTermExchangeJapaneseLanguageLevel1TheUniversityofLeeds-Leeds,LeedsInternationalSummerMusicinPROFESSIONALSUMMARYExperiencedshorttermexperiencetwiceinJapanandtheDuringUniversitystudiesandmyworkexperience,I'vedevelopedexcellentreputationmanagement(crisismanagement,stakeholderandcommunityengagement,multimediadigitalproject)skillsinpublicrelationsaswellastheskillsofproblemsolvingintheUniversitystudies.Meanwhile,I'vealsoimprovedcustomerserviceskills,anddrivin operationalimprovements.DuringmyUniversityworkwithUQUInternational,weaimtoprovideamoreconvenientWeChatplatformforinternational(Chinese)studentswiththecontentsofstudying,entertainment,employabilityandwell-being.Myjobincludesphotographing,writingWeChatcontentpageandExperiencedinCreativephotographing,digitaldesignwithcreativeCurrentplan:Barista;RSA(ResponsibleServiceofAlcohol;InternshipinLondonPRIndustry.WORKHISTORYInternship|RedCarpetFunctions2019-Brisbane, 08/2019-StrategisedwithclientdevelopmentteammemberstomanagebudgetandsynchronisevolunteereffortstoboostfundinginitiativesCreatedinformativeandentertainingpostsforclient'sInstagrampagesStaffAssistant|MimoTea-BrisbaneCity, 04/2019-Greetedarrivingvisitors,determinedcustomerneeds,makingtheirdrinksanddelivertheordersTakingphotosfornewInternship|Ming'sPicture-Brisbane,Posterdesign,socialmedia
06/2019-Internship|PhotoinStudioBrisbaneQueenslandVolunteeractress出演原?微?影?角色?QLDProCareersFair2019昆士???招聘會?ЮWaitress|SoyCafe-SunnybankHills,
04/2019-03/2019-KeptserverareascleanandstockedduringservicehourstoincreaseefficiencywhileservingtablesEnglishSchool新Б方&ChinaMerchantsBank招商?ChangShaHunanInterviewedstudentsinEnglish,assessingtheirEnglish07/2018-level,theirexperienceandlevelofpassiontowardstotheInternship-EnglishLanguageTutor|NewOrientalEnglishSchool新Б方教育集?-Changsha?沙,Hunan湖南 06/2018-07/2018CreatedlanguageartslessonplansforstudentstomeetlearningadheretocurriculumstandardsandbuildinterestinWaitress|YumChaCuisineCarindale-Carindale, 05/2018-Greetednewcustomers,discussedspecials,tookdrinkordersandbuiltimmediatepositiveconnectionswithguestsInternshipTrainer|FirstCapitalSecurities第一???券公司-Changsha?沙,Hunan湖南 01/2018-01/2018LearnedhowdoesstockmarketworkandoperateinChina,developedconsumerservicestocustomersPROJECTEXPERIENCEINUNIVERSITYUQArtMuseumProjectInyear1,inthecourse,UQArtMuseumfoundthatnotallUQstudentsawareoftheArtMuseum,orseeitasbeingmeaningfultothemandtotheirlearning,somestudentscomeonlyasamandatorypartoftheirTheyneedstudentswhostudypublicrelationstoproposeanbasedondesktopresearchtohelpUQAMengagemorestudentstovisitandassistthemtodeveloplifelongskillsToraiseawarenessoftheUQArtMuseumasauseful,safeandinclusivespace,andthentostrengthentherelationshipbetweenUQArtMuseumandfirst-yearinternationalstudents.Increaseongoingvisitationoffirst-yearinternationalstudentstotheUQArtWenamedourPRcompanyasLACTHPRConsultancy.Firstly,we'vesetourgoal,SMARTobjectives,keymessages,asurveyconductedtospecifictargetaudiences,strategyandtacticsWealsocreatedhashtag#uqartinspires#yourmuseumonsocialmedia;launch"ArtontheGreen"event;ideasofpromotional,t-shirts,flyersandstickersTheassumedbudgetisaround10k-15k,we'veonlyplannedto$5347.5whi eanswesavedalotofmoneyforourclientswhileweincludedawiderangeofactivitiesandeventsOurpitchnhasbeenchosentopresentinfrontofthe(limitedgroupswereI'velearnedhowtouseExceltocontrolourbudget,useGanttcharttokeepeverythingontrackandeveryoneinformed;Iwasconfusingaboutstrategyandtacticsbutafteroverallresearchprocessandgroupdiscussion,Icaneasilydifferentiateandusethem.QueenslandUrbanUtilitiesProjectThereisanemergencysituationthatathereisaburstwatermainonIpswichroad,QueenslandUrbanUtilitiesisNowfacingbigchallengesofmediaquestioning,customercomplainsandcrisismanagementOurtaskistoaddressaneffectivecrisiscommunicationplantohelptheorganisationprotectandremaintheirbusinessreputation,solvingcustomercomplains,prioritisingdifferenttypesofstakeholders,andprepareaninterviewwithajournalistfromABCFirstly,wenamedouragencyasCrystalCommunicationsincewewantedtobe“crystalclear”.Thenwedecidedtosetupourcommunityengagementstrategy,ourmaingoalistomaintainQUU'sreputationasacredible,responsiveandauthoritativewaterutilityorganisationWe'vealsosetourobjectives,listedpri ndsecondarystakeholders,ourcommunicationtacticssuchasproactivesocialmediaactivityusing#lQUU,writingmediarelease,phonemeetingswithstakeholderevery6hrs;postnactivityandalwaysdeliverour3importantkeyOuroverallcommunicationplanandpresentationwentprettywell,myresponsibilityistointroduceourlasttactic:howdowereachothergroupsofconcernincludinghospitals,industryandenvironmentalorganisationsysingsuccessfactorsandmeasurements.ClientsweresatisfiedaboutourcommunicationplanandourpresentationstylesIthinkIdidagreatjobwhileansweringjournalist'squestions,Iwastalkingabouthowdowehelpthosecustomerswithoutinsuranceandhowdowerespondtocustomercomplains.However,IwasreallynervouswhenfacingthecameraandrealjournalistfromABC,Ishouldbemoreandwell-preparednextAVALIABILITYIn11Nov2019-09F
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