職場英語考試試題和答案

全國職場英語考試（一級）ChinaWorkplaceEnglishTest(LevelOne)

試卷冊

(120分鐘)注意事項一、請將自己的姓名、準考證號寫在答題卡上。試卷冊和答題卡均不得帶出考場?？荚嚱Y束，監(jiān)考人員收卷后考生才可離開。二、全部考試時間為120分鐘，不得拖延。三、選擇題的答案一定要填涂在答題卡上；翻譯（ TRANSLATIQN部分第二節(jié)（SectionB）和寫作（WRITING部分的答案要寫在答題卡上，凡是寫在試卷冊上的一律不給分。四、選擇題每題只能選一個答案；如多選，則該題無分。選定答案后，用2B濃度以上的鉛筆在相應字母的中部劃一條橫線。正確方法如下：[A][B][C]但使用其它符號答題者不給分。劃線要有一定粗度，濃度要蓋過字母底色。五、如需改動答案，必須先用橡皮擦凈原來選定的答案，然后再按上面的方法重新填涂。PartILISTENING(25minutes,30points)PartILISTENING(25minutes,30points)SectionADirections:Inthissection,youwillhearfiveshortsentences.Eachsentencewillbespokenonlyonce.Attheendofeachsentencetherewillbeapause.Duringthepause,youmustreadthefourchoicesmarkedA,B,CandD,anddecidewhichisthebestanswer.ThenmarkthecorrespondingletterontheAnswerSheetwithasinglelinethroughthecenter.Themeetingwillbeat3a.m.onThursday3p.m.onThursday3a.m.onTuesday3p.m.onTuesdaymeetstherequirementsforthejob.D.GeorgeLeeA.JohnLynnB.GeorgeLynnC.JohnLeeD.GeorgeLeeThetelephonenumberisC.35619701D.35679829A.36672891B.36678219C.35619701D.35679829Thepizzashouldbesentto.BurnettExhibitionAgencyBurnettAdvertisingAgencyCornellInsuranceAgencyCornellExhibitionAgencyThepriceoftheTVsetwasoriginally.A.$305 B.$315 C.$350 D.$355SectionBDirections:Foreachquestioninthissection,youwillhearfourstatementsaboutapictureonyourTestPaper.Whenyouhearthestatements,youmustselecttheonethatbestdescribeswhatyouseeinthepicture.ThenmarkthecorrespondingletterontheAnswerSheetwithasinglelinethroughthecenter.Thestatementsarenotprintedoutandwillbespokenonlyonce.Example:

Example:You'llhear:StatementB,“Themanisdriving”,isthebestdescriptionofthepicture,soyoushouldselectBandmarkitontheAnswerSheet.7. 8.SectionCDirections:Inthissection,therearefiverecordedquestionsorstatements.Thequestionsorstatementswillbespokenonlyonce.Aftereachquestionorstatement,thereisapause.Duringthepause,youshoulddecidewhichistheproperresponseamongthefourchoicesmarkedA,B,CandD.ThenyoushouldmarkthecorrespondingletterontheAnswerSheetwithasinglelinethroughthecenter.7. 8.SectionCDirections:Inthissection,therearefiverecordedquestionsorstatements.Thequestionsorstatementswillbespokenonlyonce.Aftereachquestionorstatement,thereisapause.Duringthepause,youshoulddecidewhichistheproperresponseamongthefourchoicesmarkedA,B,CandD.ThenyoushouldmarkthecorrespondingletterontheAnswerSheetwithasinglelinethroughthecenter.A.Thankyouforcalling!C.Nevermind.A.Ihaven'tseenyoubefore.A.Thankyouforcalling!C.Nevermind.A.Ihaven'tseenyoubefore.C.Nicetomeetyou.A.You'llgetitnexttime.C.Don'tbeangryaboutit.A.Yes,betternot.C.Yes,doasyoulike.A.It'sallright.C.You'rewelcome.B.HowcanIhelpyou?D.ThisisRichardMillerspeaking.B.It'smypleasure.D.Howareyou?B.I'mreallysorryaboutthat.D.Idon\thinkit'shard.B.No,Idomind!D.No,it'snotallowedhere.B.Idon'tcare.D.I'mpleased.SectionDDirections:Inthissection,youwillheartenshortconversations.Attheendofeachconversation,aquestionwillbeaskedaboutwhatwassaid.Boththeconversationandquestionwillbespokenonlyonce.Aftereachquestion,therewillbeapause.Duringthepause,youmustreadthefourchoicesmarkedA,B,CandD,anddecidewhichisthebestanswer.ThenmarkthecorrespondingletterontheAnswerSheetwithasinglelinethroughthecenter.Example:Youwillhear:Youwillread:A.Hecan’tbreatheinhisoffice.Heisnotsosureabouthiswork.Oneofhisdearfriendsisgivinghimtrouble.Hisjobisgivinghimalotofstress.Fromtheconversationwelearnthatthemanisunderalotofpressurefromwork.Therefore,thecorrectanswerisD.D.In1993.A.In1990. B.In1991. C.InD.In1993.A.Answeringphonecalls.Receivingvisitors.Writingemailstocustomers.Makingreservations.A.Shenyang.B.Hangzhou.C.Changchun.D.Suzhou.A.Shanghai.Afactory.Amarket.Ascenicspot.A.Shenyang.B.Hangzhou.C.Changchun.D.Suzhou.A.Shanghai.Afactory.Amarket.Ascenicspot.A.Thewomanrefusestheproduct.Thewomanthinkstheproductisacceptable.Thewomanthinksit’stooexpensive.Thewomanthinksthepriceisacceptable.A.Hecan’tmakephonecallsbecausehisphoneisoutoforder.Hekeepsgettinganoiseaftergettingthroughtoanumber.Hecan’thearanythingaftergettingthroughtoanumber.Thelineisalwaysbusywhenhemakesaphonecall.A.Shewillchangeherjobsoon.Shewillworkthereforalongtime.Shewillgetapromotion.Shelikestobeanengineer.A.Attherailwaystation. B.Inthehotel.C.Attheairport. D.Inthebank.

A.Becauseshedoesn’tenjoyhavingdinnerwiththeman.Becauseshewillhavedinnerwithherfamily.Becauseshehasn’tfinishedherwork.Becauseshehasalreadyhaddinner.25.A.Managerandsecretary.25.A.Managerandsecretary.C.Friends.B.Doctorandpatient.D.Customerandwaitress.SectionEDirections:Inthissection,youwillhearonepassage.Attheendofit,somequestionswillbeaskedaboutwhatwassaid.Youwillhearthepassageandquestionstwice.Aftereachquestion,therewillbeapause.Duringthepause,youmustreadthefourchoicesmarkedA,B,CandD,anddecidewhichisthebestanswer.ThenmarkthecorrespondingletterontheAnswerSheetwithasinglelinethroughthecenter.26.A.Name.Identification.Aformofpayment.26.A.Name.Identification.Aformofpayment.D.Salary.TOC\o"1-5"\h\z27.A. T T T TB. T T T TC.————D. T T T TThestepshereareinrandomorder:Specifytherequirementsfortheroom.Indicateanyspecialservicesthatyouneed.Takeyourkeysandenjoyyourstay.Informthereceptionistthatyouneedaroom.Payforyourroombycashorcreditcard.

PartIIREADING (40minutes,40points)SectionADirections:Readthefollowingpartyplananddecidewhoisthebestpersonforeachtask.ThenmarkthecorrespondingletterontheAnswerSheetwithasinglelinethroughthecenter.PartyPlanCandidates28.Getsouvenirsready.A.BarbaraRichardsusedtoworkforagiftcompany.29.Organizefoodanddrinks.B.AndrewSmithisskilledinartanddesign.30.Typetheaddresslabelsforinvitations.C.LindaBrighthascontactswithperformersinthemusicbusiness.31.Prepareattractiveinvitationsandposters.D.BobTaylorisachefinthecompanycanteen.32.Selectentertainers.E.RobertLeehasdevelopedexcellentkeyboardskills.SectionBDirections:Inthissectiontherearefivequestionsaboutatableandachart.Foreachquestion,choosethebestanswerfromthefourchoicesmarkedA,B,CandD.ThenmarkthecorrespondingletterontheAnswerSheetwithasinglelinethroughthecenter.FLIGHTTIMETABLE(1)FROMSYDNEYTOLONDONMon.Departure09:45Wed.Departure14:20Fri.Departure15:10(2)FROMLONDONTOSYDNEYSat.Departure10:35Sun.Departure21:05YoucanflyfromSydneytoLondon.A.onanyday B.anynight C.onsomeweekdays D.onallweekdaysYoucannotflyfromLondontoSydney.A.onweekdays B.onweekends C.atnight D.duringtheday

FirstYearIncome Beijing FirstYearIncome Beijing Shanghai Guangzhou一—一ChengduYear*Thechartaboveshowstheincome(inRMB)forcollegegraduatesduringtheirfirstyearofworkovertheperiodof2005-2009infourmajorcitiesofChina.Thecityofhasseenthehighestincomelevelsoverthefiveyears.A.Beijing B.Shanghai C.Guangzhou D.ChengduGraduatesinthefourcitiesearnedthehighestincomein.A.2006 B.2007 C.2008 D.2009Whichofthefollowingstatementsistrue?Graduatesinallfourcitiesearnedthelowestincomein2005.Theyear2008experiencedafallofincomeacrossallfourcities.Theyear2007sawafallinincomeinallfourcities.Generallyspeaking,graduatesinChengduhavethelowestincome.SectionCDirections:Readthefollowingpassages.ChoosethebestanswerforeachquestionfromthefourchoicesmarkedA,B,CandD,andmarkthecorrespondingletterontheAnswerSheetwithasinglelinethroughthecenter.PassageOneQuestions38to40arebasedonthefollowingpassage.TheSomecandidatesforjobswerewearingjeans,purplesweatsuits,andsneakers.Otherapplicantsweren'tafraidtoshowpiercedbodypartsaddhairstyles.Stillotherschewedgumorshowedupinclotheswithwrinklesorwiththeirpantsfallingdown.Onerecruitereventoldacandidatewithhistrousersdownbelowhiships,to “Pullyoiurspranitsejphoiceof”Thedresscostsomecandidatesthejob.Doesitreallymakeadifferencehowyoudressforaninterview?Inmanycases,itdoes.IneverforgetthegentlemanIinterviewedforanaccountingposition.Hehadbeenoutofworkforafewmonthsandwantedtoshowmewhy.Hetookoffhisjacket,unbuttonedhisshirtandshowedmethescarthathegotfromacaraccident.Hedidn’tgetthejob.Neitherdidtheyoungladyinabrightredskirtsoshortandtightthatshecouldhardlysitdown!IntheconservativebusinessclimateIworkedinatthetime,appearancesdidmatter.Inotherenvironmentsitisn’atsimportant.However,itdoesmakesensetodressyourbestforaninterview,regardlessofthedresscodeattheorganization.Ifyou’reindoubtabouthowtodressforaninterview,itisbesttodressconservatively.Itismuchbettertobeoverdressedthanunderdressed(orundressed).Ifyou’renotsure,checkwiththepersonwhoscheduledtheinterviewandask.Whichofthefollowingisproperforaninterview?WearingjeansandaT-shirt.Wearingashirtandasuit.Havinganunusualhairstyle.Wearingpoorly-fittingtrousers.Whydidn’tthemangetthejobfortheaccountingposition?Becausehewasinjuredinanaccident.Becauseheworeajacket.Becausehehadbeenoutofworkforalongtime.Becausehedidn’tbehaveproperly.Whatdoesthesentenceinthelastparagraph“Itismuchbettertobeoverdressedthanunderdressed(orundressed).”mean?A.Towearmoreclothesisbetterthantowearless.Todressformallyisbetterthantodresscasually.Theoutergarmentsaremoreimportantthantheunderwear.Simpleclothesarenotasgoodasexpensiveclothes.PassageTwoQuestions41to43arebasedonthefollowingpassage.Areyoutiredofrushingdayinanddayouttoa9-to-5job?Ifyouare,perhaps,youshouldtryoutoneofthemanyverysimplehomebusinessideasyou ’llfindifyoulookaround.Therearemanyadvantagesinrunningyourownhomebusinessratherthanworkingforacompany.Youhaveamoreflexibleschedule.Youworkinyourownspaceandatyourownpace.Inotherwords,yougetachancetospendmorerelaxingandqualitytimewithyourfriendsorlovedones.Dependingonthenumberofhoursyouputin,theeffortyouexpend,andotherfactors,youcanearnasmuchmoneyasyouwish.Youmightbemorerelaxedwithnobosstocheckonyourwork.Hence,youmightbecapableofhigherproductivityandabetterqualityofwork.Duetothe

adventoftheworldwideweb,itispossibletotryoutvarioushomebusinessideasonlinethesedays.Whatisyourspecialty?Areyougoodatcooking,gardeningorsewing?Onceyouhavedeterminedyourspecialty,settingupyourbusinessismucheasierandsimpler.Somepeoplearegoodatbakinganddesigninglovelyweddingcakesorcakesforotherspecialoccasions.Othersmightbegoodatbakingvarioustypesofcakeslikechocolatecakes,bananacakesandorangecakes.Otherthansellingproducts,youcansellyourservice.Ifyouareaqualifiedaccountant,writer,engineeroranyotherprofession,simplysetupyourbusinessonlineandofferyourservicesasafreelancer.Whichofthefollowingstatementsaboutrunningahomebusinessistrue?Youmayhavemoreflexibilitywithyourtime,butwillearnlessmoney.Youneedn'tworkveryhardtoearnasmuchmoneyasyouwish.Youwillworklessefficientlywithlesspressurefromboss.Youcanimproveyourqualityoflifebyspendingmoretimewithyourfamily.Accordingtothewriter,what'sthebestchoiceforsettingupanonlinebusiness?Doingwhatoneisgoodat.Sellingpopularproductsonline.Sellingproductsratherthanservices.Sellingservicesratherthanproducts.What'sthebesttitleforthispassage?HowtoRunaBusiness.SimpleHomeBusinessIdeas.HowtoDesignaWeddingCake.TheAdvantagesofWorkingatHome.PassageThreeQuestions44to47arebasedonthefollowingpassage.AboutUsWalmartservescustomersandmembersmorethan200milliontimesperweekatmorethan8,650retailunitsunder55differentbannersin15countries.Withfiscalyear2010salesof$405billion,Walmartemploysmorethan2millionassociatesworldwide.Aleaderinsustainability,corporatephilanthropyandemploymentopportunity,WalmartrankedfirstamongretailersinFortuneMagazine's2010MostAdmiredCompaniessurvey.OurHistoryssharesWalmartwasfoundedin1962,withtheopeningofthefirstWalmartdiscountstoreinRogers,Ark.ThecompanyincorporatedasWal-MartStores,Inc.,onOct.31,1969.Thecompanybegantradingin1970andwerelistedontheNewYorkStockExchangetwoyearslater.ssharesThecompanygrewto276storesin11statesbytheendofthedecade.In1983,thecompanyopeneditsfirstSami'sClubmembershipwarehouseandin1988openedthefirstsupercenter—nowthecompany 'sdominantformatfeaturingacompletegroceryinadditiontogeneralmerchandise.Walmartbecameaninternationalcompanyin1991whenitopeneditsfirstSam'sClubnearMexicoCity.OurPurposeSavingpeoplemoneytohelpthemlivebetterwasthegoalthatSamWaltonenvisionedwhenheopenedthedoorstothefirstWalmartmorethan40yearsago.Today,thismissionismoreimportantthanevertoourcustomersandmembersaroundtheworld.Weworkhardeverydayinallourmarketstodeliveronthispromise.WeoperatewiththesamelevelofintegrityandrespectthatMr.SamWaltonputinplace.ItisbecauseofthesevaluesandculturethatWalmartcontinuestomakeadifferenceinthelivesofourcustomers,membersandassociates.WhatcanweknowfromFortuneMagazine's2010MostAdmiredCompaniessurvey?Walmartisthemostadmiredretailerof2010.WalmartisNo.1intermsofsalesvolumeintheyearof2010.Walmartisthemostadmiredcompanyin2010.Walmartisthefirstleaderinemploymentopportunity.WhendidWalmartbecomealistedcompany?In1969.In1970.In1972.In1983.WhoisSamWalton?TheCEOofWal-MartStores,Inc.TheownerofWal-MartStores,Inc.ThedoorkeeperofthefirstWalmart.ThefounderofWalmart.What'sthepurposeofthispassage?TotelltheaudienceaboutthehistoryofWalmart.TomakeclearthegoalofWalmart.TogiveabriefintroductiontoWalmart.TodescribethevaluesandcultureofWalmart.PassageFourQuestions48to52arebasedonthefollowingpassage.DearSirorMadam,I'mwritingtoapplyforthepositionofHumanResourcesManageradvertisedinShenzhenDailydatedMay9.Ifindtheadquiteattractivewithitsemphasisonleadership,initiative,andflexibility.AndIbelievemyexperienceandqualificationwillmakemeaverycompetitivecandidateforthisposition.TheenclosedresumewillprovideyouwiththeinformationaboutmyexperienceintheareaofHumanResourcesManagement.Fouryearsago,IgotanMBAatBeijingUniversity.Ihadworkedfora300-employeecompanyasaHumanResourcesAssistantforayearbeforeIbegantoservemypresentcompanyasHumanResourcesManager.I’dliketodrawyourattentiontoPage2ofmyresume,onwhichIdescribemyconceptofhumanresourcesmanagement.I'mconfidentIcanmakeanimmediatecontributiontotheimprovedmanagementofyourcompany’shumanresources.Althoughworkingwithmypresentemployerandcolleagueshasbeenverypleasant,IammorewillingtojoinyourcompanywhereIcanexpectmoreresponsibilitiesandopportunities.AndIamfreetotravelandwillingtoworkinothercities.Ihopetohavetheopportunitytotalkwithyouinpersontofurtherdiscussmyqualifications.Pleasecallmeaoarrangeaninterviewatyourearliestconvenience.Thankyouforyourkindconsideration.Faithfullyyours,JamesWongWhatisthepurposeofthisletter?Establishingbusinessrelations.Applyingforajob.Settingupabusinessmeeting.TalkingabouttheresumeWhatisthesourceoftheinformationaboutthejobvacancy?Newspapers.Thecompany’swebsite.TVcommercials.Friends.WhichofthefollowingisNOTparticularlystressedinthead?A.Leadership. B.Initiative. C.Flexibility. D.Responsibility.Whendidtheapplicantbegintoworkforhispresentcompany?A.Oneyearago. B.Twoyearsago.C.Threeyearsago. D.Fouryearsago.Whydidtheapplicantapplyforthisposition?Becausehewouldliketohavemoreopportunitiestotravelfreely.Becausehewouldliketotakeonmoreresponsibilities.Becauseheiseagertoworkinothercities.Becauseheisn’tgettingalongwithhispresentboss.PartIIITRANSLATION(25PartIIITRANSLATION(25minutes,15points)SectionADirections:ChoosethebesttranslationforeachsentencefromthefourchoicesmarkedA,B,CandD,andmarkthecorrespondingletterontheAnswerSheetwithasinglelinethroughthecenter.Thankyouforyourinvitation,butI ’mafraidIwon’tbeabletoaccept.感謝您的請求，但我害怕我無法接受。感謝您的邀請，但我害怕我將不能接受。感謝您的請求，但我恐怕我將不能接受。感謝您的邀請，但我恐怕無法應邀出席。Shouldyouhaveanyquestions,pleasefeelfreetocontactusat22404029.萬一您有任何問題，歡迎致電 22404029與我們聯(lián)系。萬一您有任何問題，請自由致電 22404029與我們聯(lián)系。如有任何查詢，歡迎致電 22404029與我們聯(lián)系。如有任何查詢，請自由致電 22404029與我們聯(lián)系。Thesolutiontothesalesproblemliesinabetterqualityoftheproducts.銷售問題的解決方案取決于更好的產(chǎn)品質(zhì)量。解決銷售問題，關鍵在于提升產(chǎn)品質(zhì)量。下決心解決銷售問題，就能提升產(chǎn)品質(zhì)量。找到解決銷售問題的辦法，就能提升產(chǎn)品質(zhì)量。交易會將于下周在展覽中心舉辦。Thetradefairistobeheldattheexhibitioncenterinnextweek.Thetradefairistobeheldattheexhibitioncenternextweek.Thetrademeetingwillholdattheexhibitioncenterinnextweek.Thetrademeetingwillholdattheexhibitioncenternextweek.該職位需要應聘者有六年管理經(jīng)驗。Thepositionrequiressixyearsofmanagementexperience.Thepositionrequiressixyearsofmanagerexperience.Thepositionneedssixyearsofmanagementexperience.Thepositionneedssixyearsofmanagerexperience.SectionBDirections:TranslatethefollowingpassageintoChineseandwritetheChineseversionontheAnswerSheet.Wewouldliketothankyouforchoosingourproduct.WehaveputyouonourVIPlistandwiththis,weareanxioustoserveyoubetter.Forfurtherinformation,don’thesitatetocontactus.

PartIVWRITING(30PartIVWRITING(30minutes,15points)Directions:Writeamemoofnolessthan100wordsaccordingtothegiveninformation,andwriteitontheAnswerSheet.公司每年舉辦的圣誕晚會今年將會推遲到一月中旬。 請以人力資源部經(jīng)理帕特?劉易斯(PatLewis)的名義寫一份備忘錄通知全體員工，內(nèi)容包括：通知晚會推遲事宜；說明原因；代表公司表達歉意。參考答案全國職場英語考試（一級）PartIListeningSectionAPartIListeningSectionA1.D2,C3.A4,B5,C1.D2,C3.A4,B5,CSectionBSectionB6.B7,C8.D9,B10.A6.B7,C8.D9,B10.ASectionCSectionC11.D12.C13,B14.A15.ASectionD16.D17.D18.CBC21.B22.A23.C24.C11.D12.C13,B14.A15.ASectionD16.D17.D18.CBC21.B22.A23.C24.C25.ASectionESectionE26.D27.CPartIIReadingPartIIReadingSectionASectionA28.A29.DEBC28.A29.DEBCSectionBSectionB33.C34.ABBD33.C34.ABBDSectionC43.B44.A45.C46.D47.C38.B39.D40.B41.D42.A43.B44.A45.C46.D47.C48.B49.A50.D51.C52.BPartIIITranslationSectionA53.D54.C55.B56.B57.ASectionB感謝貴方選擇我公司產(chǎn)品。我公司已將您列為貴賓客戶，并將竭誠為您提供更優(yōu)質(zhì)的服務。如需要其它信息，請與我們聯(lián)系。PartIVWritingSampleMemo:TO:AllStaffFROM:PatLewis,HumanResourcesDirectorDATE:November20thSUBJECT:STAFFCHRISTMASPARTYIt’sthattimeofyearagain.sAyouallknow,Christmasisourbusiestseasonoftheyear.EveryyearitisastruggleforthemanagerstofindthetimeandenergytoorganizeastaffChristmasparty.Thisyear,wehavedecidedtopostponetheChristmaspartyuntilmidJanuary,afterourbusyseason.Weapologizethatthecelebrationwillhavetowaituntilthenewyear,butweguaranteethatitwillbeworththewait.Forfurtherinformation,pleasecall222-3098.Thankyou.力原文全國職場英語考試（一級）ListeningSectionADirections:Inthissection,youwillhearfiveshortsentences.Eachsentencewillbespokenonlyonce.Attheendofeachsentencetherewillbeapause.Duringthepause,youmustreadthefourchoicesmarkedA,B,CandD,anddecidewhichisthebestanswer.ThenmarkthecorrespondingletterontheAnswerSheetwithasinglelinethroughthecenter.Nowthetestwillbegin.Iwaswonderingifyoucouldcometothemeetingat3p.m.onTuesday.JohnLeehastheeducationalbackgroundandrelevantexperiencerequiredforthejob.Ifyouhaveanyquestions,pleasecallourofficeat36672891forhelp.PleasesendthepizzaweorderedtoBurnettAdvertisingAgency,No.480JinlingRoad.OurdigitalTV,model315,was$350beforeweputitonsale.SectionBDirections：Foreachquestioninthissection,youwillhearfourstatementsaboutapictureonyourTestPaper.Whenyouhearthestatements,youmustselecttheonethatbestdescribeswhatyouseeinthepicture.ThenmarkthecorrespondingletterontheAnswerSheetwithasinglelinethroughthecenter.Thestatementsarenotprintedoutandwillbespokenonlyonce.Example:Youwillhear:A.Themanisreadingamap.Themanisdriving.Themanisworkingathiscomputer.Themaniswalking.StatementB,“Themanisdriving”,isthebestdescriptionofthepicture,soyoushouldselectBandmarkitontheAnswerSheet.Nowthetestwillbegin.A.Theyarelisteningtoaconcert.Theyarehavingameeting.Theyareeatingatarestaurant.Theyaredancingtothemusic.A.Thewomanisreadingabook.Thewomanisplayingchess.Thewomanistalkingonthephone.Thewomanisdrinkinghercoffee.A.Themanislookingatapicture.Themanislookingforhiskey.Themanistalkingtosomeone.Themaniswaitingforthelift.A.Themeetingroomisfullofpeople.Thereisnooneseatedatthetable.Someoneismakingapresentation.There’reseveralcomputersonthetable.A.Themanisleavingthebuilding.Themanistalkingwithagirl.Themaniswritingaletter.Themanislookingathiswatch.SectionCDirections:Inthissection,therearefiverecordedquestionsorstatements.Thequestionsorstatementswillbespokenonlyonce.Aftereachquestionorstatement,thereisapause.Duringthepause,youshoulddecidewhichistheproperresponseamongthefourchoicesmarkedA,B,CandD.ThenyoushouldmarkthecorrespondingletterontheAnswerSheetwithasinglelinethroughthecenter.Nowthetestwillbegin.Hello!MayIspeaktoMr.RichardMiller,please?Mr.Keller,I’dlikeyoutomeetMr.AlanCbaemll,pourcustomerfromAustralia.Whyisitsohardtogetfastservicefromyourcompany?DoyoumindifIsmokehereintheoffice?I’msorrytohavekeptyouwaiting,Mrs.Palmer.SectionDDirections:Inthissection,youwillheartenshortconversations.Attheendofeachconversation,aquestionwillbeaskedaboutwhatwassaid.Boththeconversationandquestionwillbespokenonlyonce.Aftereachquestion,therewillbeapause.Duringthepause,youmustreadthefourchoicesmarkedA,B,CandD,anddecidewhichisthebestanswer.ThenmarkthecorrespondingletterontheAnswerSheetwithasinglelinethroughthecenter.Example:Youwillhear:M:Oh,dear,IhavesomuchpressurefromworkthatIcan’etvenbreathe.W:Whydon’tyoutakesometimeoffandre?laxQ:Whatdoesthemanmean?Youwillread:A.Hecan’tbreatheinhisoffice.Heisnotsosureabouthiswork.Oneofhisdearfriendsisgivinghimtrouble.Hisjobisgivinghimalotofstress.Fromtheconversationwelearnthatthemanisunderalotofpressurefromwork.Therefore,thecorrectanswerisD.Nowthetestwillbegin.M:Ms.JoyGilbert,welcometoBusinessToday.WhendidyoujoinStarbucks?W:In1990.AndIgotmyfirstmanagementpostthreeyearslater.Q:Whendidthewomangetherfirstmanagementpost?M:Youdon’thavemuchexperienceincustomerservice.W:Well,Iusedtoworkpart-timeinasmallcompany.Iansweredphonecalls,receivedvisitorsandwroteemailstocustomers.Q:WhichofthefollowingwasNOToneofthewoman ？’sdutiesW:You’refromShenyang,aren’tyou?M:No,IwasborninChangchun,butleftat10whenmyparentsmovedtoHangzhou.Q:Wherewasthe