商務英語函電范文：索賠

,,天然產(chǎn)品，客戶收到貨，說顏色不能接受怎么辦Dear{收件人},Thankyouverymuchforyourfeedback.Iimmediatelysendthepicturetoourproductionmanager,andweholdameetingonthis.Hetoldme,thetwocolourofthestoneareactuallysameslab,notfromtwoslab.Naturalstonehasinborncolourvariation,soitcannotbethesamelikeceramic,eachoneisthesame.Actuallythatisthemainreasonwhypeoplelovestone,notwoarethesame.Meantime,itismorereasonabletoreplaceyouwhenthereisadefectiveorcrackinthestone.Whileforthenaturalveining,itishardforustoreplace.Actually,wecouldnotevenknowthatthenextonewillnothavetheveins.Iwouldverymuchappreciateyourkindunderstanding.FYI,youknowhowourUSdistributorworkonthis?Theyselectallthestonewithafewspecialveiningtogether,andthensellitatapremiumpriceasone-of-a-kind!Bestregards,XXX客戶收到貨，說短缺,經(jīng)查，倉庫并未少發(fā)，如何跟客戶解釋？DearDearTom,Thanksalotforyourpatience.Ihavecometocheckthewarehouserecordtogetherwithourlogisticspeoplebymyself.TherecordshowsthatalltheitemsoforderXXXXhasbeendelivered.Hereisouroriginalrecord,andthepicturesofthegoods.Willyoupleasecheckwithyourlogisticsandcountthegoodsagain?Aretherepossibilitiesofmis-counting,orsomeonemovedtheitemsseparatelyfromthisorderwithoutnoticinghim?Bestregards,XXXX客戶收到貨，說短缺,經(jīng)查，確實少發(fā)了怎么辦收到客戶的回復，提供的詳細信息，收到客戶的回復，提供的詳細信息，第一封郵件：Dear收件人},Thanksalotforyouremail,andsharingthefindingsofyourlogisticstous.Iwillimmediatelyinvestigateintothiswithourlogistics,andwillreplyyousoon.Itmaytakesometime,Iwouldverymuchappreciateyourkindpatience.Bestregards,XXXX42Dear收件人},Thanksforyourpatience.IIapologizefirstlyfortheinconveniencebroughtyou.Wehaveanewstaff;hehasmovedtheseitemstoanotherorderwithoutnoticingourwarehousemanager,thusmakeamistake.WillitbeOKtosendyoutheseitemswithyournextorder?Tomakeupyou,wewouldliketogiveyou20freeitemsasgifts.Sorryagainfortheinconveniencebroughtyou.Wehavealreadytrainedthenewstaff,andmakesurethatthiswillnothappenagaininfuture.Bestregards,XXXX客戶收到貨，說短缺，怎么辦？馬上發(fā)一封郵件詢問詳情Dear收件人Dear收件人},Thanksalotforyouremail,andsharingthefindingsofyourlogisticstous.Iwillimmediatelyinvestigateintothiswithourlogistics.Toenablemetodoso,willyoupleasegivemeafewmoredetails?Howmanytotalpalletsdoyoureceive?Canyougivemeadetailedlistofalltheshortageitems,theirquantity,andtheirpalletnumber?Iwouldverymuchappreciateyourkindhelp,itwillbemosthelpfulforourinvestigation.Bestregards,XXXX客戶說到貨，投訴說破損了，經(jīng)查確實是本公司的責任，怎么辦？DearDear收件人},Thanksalotforyourpicturesandinformation.Ihaveinvestigatedintothiswithourproductionmanager.TheEPSsheetsoundsnotthickenoughtogivestrongprotectiontotheproducts.Wehavealreadyworkedouttheimprovementplan,thustomakesurethatthiswillnothappenagaininyourfuturetectiontotheproducts.Wehavealreadyworkedouttheimprovementplan,thustomakesurethatthiswillnothappenagaininyourfutureorders.Wesincerelyapologizefortheinconveniencebroughtyou.Andwewouldliketoreplacenewonesinyournextorder.Bestregards,XXXXX客戶說到貨，投訴說破損了，怎么辦？先迅速回封郵件問客戶要照片。Dear{收件人},Thanksalotforreportingthedamagetome.Iwillworkimmediatelywithproductiondepartmenttoinvestigateintoit.Meantime,willyoupleasetakeafewpicturesoftheouterbox,andthedamagedproducts?Doestheoutsideboxbreakalso?Whatdoyouthinkmightcausethisdamage?Bestregards,XXXX客戶投訴規(guī)格做錯了，經(jīng)過檢查確實是工廠做錯了，怎么辦？DearDear收件人},ThanksalotforyouremailonJan.5th.Ihaveinvestigatedintothisimmediatelywithourproductionmanager,andfoundthattheworkerhasforgottentochangetheblueprintafterthemodificationismadefromyourside