商務(wù)英語情景口語100主題文檔

..v商務(wù)英語情景口語100主題目錄DaytodayOffice日常事務(wù)1Faxes傳真2TelephoneCalls電話3MakingTelephoneAppointments電話預(yù)約4Memos備忘錄5BusinessCorrespondence商業(yè)信函6PlacinganOrder下訂單OfficeTalk辦公室談話7Coworkers同事8Bosses老板9Brainstorming集體討論10Commuting乘公交車上下班11TheWorkingLunch工作午餐BusinessTrip商務(wù)旅行12InternationalBusinessTravel國際商務(wù)旅行13DressingforBusiness商務(wù)著裝14HotelSituations旅館情景15NegotiatingtheSubway乘地鐵ClientReception接待客戶16ReceivingClients接待客戶17EntertainingClients招待客戶18AccommodatingForeignClients接待國外客戶19FactoryTours參觀工廠BusinessCommunezations商務(wù)交流20PersonalIntroductions個(gè)人介紹21SmallTalks聊天22DeliveringBadNews傳達(dá)壞消息23PoliteQuestions禮貌提問24Farewells道別Negotiation談判25ClarifyingtheStakes說明利害關(guān)系26MakingConcessions做出讓步27DiscussingtheBottomLine討論底線28AcceptingandConfirming接受和確認(rèn)29HardBargainersVSSoftBargainers強(qiáng)硬的對(duì)手和溫和的對(duì)手CompanyOrganization公司結(jié)構(gòu)30CEO執(zhí)行總裁31Stockholders股東32BoardofDirectors董事會(huì)33ManagersStaff管理人員34LaborialStaff普通員工MeetingsandInterviews會(huì)議和面談35ExecutingMeetings開會(huì)36PerformanceReviews業(yè)績(jī)?cè)u(píng)估37Agendas會(huì)議議程38MakingRequests提出要求Presentations業(yè)務(wù)陳述39PreparationandDevelopingYourTopic準(zhǔn)備和展話題40IntroductionsandBeginnings介紹和開頭41MakingTransitionsintheBoayofthePresenta陳述中的過渡42Conclusions結(jié)論43O&A(QuestionandAnswerPeriod)提問階段Data數(shù)據(jù)處理44Trends趨勢(shì)45Systems制度46Schedufing日程安排47SWOTAn山sis態(tài)勢(shì)分析48StatisticalReports數(shù)據(jù)統(tǒng)計(jì)報(bào)告Technology技術(shù)49Emad電子郵件50ComputerTechnology計(jì)算機(jī)技術(shù)51RunninganIntemetBusiness網(wǎng)上做生意52ElectronicGadgets數(shù)碼產(chǎn)品53WebbasedMarketing網(wǎng)上營銷FinancialTopics財(cái)務(wù)話題54Costing成本55Budgets預(yù)算56Auditing審計(jì)57TheEconomy經(jīng)濟(jì)58Fundraising集資LegalTopics法律話題59Confidentiality機(jī)密60Lawyers律師61Contracts合同62Copyright版權(quán)63Patents專利64EnvironmentalRegulations環(huán)境條例MarketingTopics營銷話題65MarketingSurveys市場(chǎng)調(diào)查66TargetAudience目標(biāo)消費(fèi)者67PrintandMediaAdvertising印刷和媒體廣告68PromotionalEvents促銷活動(dòng)69DevelopingtheMarket市場(chǎng)開發(fā)SalesTopics銷售話題70SellingPoints賣點(diǎn)71TradeShows貿(mào)易展覽72SalesReviews檢查銷售額73ProductDemonstrations產(chǎn)品演示74FoUowinguponLeads線索追蹤75CustomerService顧客服務(wù)InternationalTopics國際話題76Sourcing得到供貨77Export／Import出口／進(jìn)口78ExchangeRates匯率79InternationalGreetingMethods國際問候方式BigBusiness跨國公司80Mergers合并81Competition競(jìng)爭(zhēng)82ClimbingtheCorpirateLadder進(jìn)入管理層83BranchOffices分支機(jī)構(gòu)84Consulting咨詢EmploymentPractices雇用慣例85FairPay公平薪酬86RecruitingPe~onnel人員招聘87Retirement退休88Partnership合作關(guān)系89R&um6s簡(jiǎn)歷90JobInterviews求職面試SocialandEqualityIssues社會(huì)和平等話題91WomenintheWorkforce職業(yè)女性92Discrimination歧視93Weffare福利94LaborUnions工會(huì)95StrikesandDemonstrations罷工和示威游行ContinuingEducation繼續(xù)教育96ManagementTraining管理人員培訓(xùn)97Seminars／Workshops研究會(huì)／研討會(huì)98CompanyRetreats公司培訓(xùn)99Teambuilding團(tuán)隊(duì)建設(shè)100MBA工商管理碩士英語國際人——知性英語自信表達(dá)原生態(tài)的外企口語，白領(lǐng)精英的必修課；100個(gè)場(chǎng)景，200篇對(duì)話，幫助你成功應(yīng)對(duì)多話題、深層次的商務(wù)交流。一本商務(wù)英語書是否有用，要看它是否盡最大可能營造出真實(shí)的商務(wù)情景，是否有真實(shí)的商務(wù)語言。很多書羅列出漂亮的句子、短小的對(duì)話。讀者學(xué)著倒是輕松，但一到真實(shí)場(chǎng)景，還是聽不懂說不出。原因何在.內(nèi)行人知道，這些書語言規(guī)整但不是圈內(nèi)行話，對(duì)話太短不能應(yīng)對(duì)深度交流，話題太少不能隨機(jī)應(yīng)變。《商務(wù)英語情景口語100主題》一書，則旨在幫助學(xué)習(xí)者適應(yīng)多話題、深層次的商務(wù)英語交流。首先，豐富的主題、海量的對(duì)話再現(xiàn)原生態(tài)的商務(wù)語境。翻開這本小16開400多頁的書，100個(gè)主題、200組大篇幅對(duì)話，再加上詞匯、短語，以及按初、中、高級(jí)排列的句子會(huì)讓人有密不透風(fēng)之感。實(shí)際上，在一個(gè)貫穿著英語語流的商務(wù)環(huán)境中，這種語言的壓力會(huì)更加強(qiáng)大。本書“強(qiáng)迫”讀者進(jìn)入原生態(tài)的商務(wù)場(chǎng)境，通過密集的語流刺激讓讀者掌握各種場(chǎng)景下的溝通方式。其二，真實(shí)的語言讓你學(xué)會(huì)圈中人的行話。對(duì)話的語言秉承真實(shí)、地道的原則，生詞、難詞很少，但加入了大量英美職場(chǎng)耳熟能詳，而一般讀者并不熟悉的固定表達(dá)法。其中大多數(shù)一看就會(huì)，并能迅速派上用場(chǎng)。比如mountainofwork（一堆工作），coveralotofpoints（涉及許多要點(diǎn)），takeofflikearocket（急速上升），doone’shomework（做準(zhǔn)備），outsidethescope（在范圍之外），notimetolose（抓緊時(shí)間），bettersafethansorry（寧愿穩(wěn)妥免致后悔），spillthebeans（泄密），havealegalarm（擁有法律武器），taketheblame（承擔(dān)過失），getthingsontrack（走向正軌），等等。其三，深入的對(duì)話讓你縱觀職場(chǎng)心態(tài)。借助深入細(xì)致的對(duì)話，此書得以能夠揭示英美職場(chǎng)人士的思維方式和情感方式。這對(duì)于學(xué)習(xí)者溝通技巧的提高，不亞于語言功夫。比如怎么應(yīng)對(duì)客戶的過分要求、怎么應(yīng)對(duì)過于親熱地法國式問候、怎么談?wù)撧k公室戀情、怎么評(píng)價(jià)部門之間和同事之間的競(jìng)爭(zhēng)，等等。這本書因此超越了語言的范疇，比較全面地反映了公司內(nèi)外環(huán)境和辦公室政治的方方面面。其四，靈活的方式讓你自主學(xué)習(xí)。無論用于課堂教學(xué)還是自學(xué)，此書都具有相當(dāng)大的伸展度和靈活性。全部對(duì)話都配有MP3。讀者可以根據(jù)自身的學(xué)習(xí)目的和喜好的學(xué)習(xí)方式，有選擇地進(jìn)行口語、聽力、語音、聽寫、口筆譯、詞匯等各種練習(xí)。內(nèi)容簡(jiǎn)介本書以100個(gè)場(chǎng)景、200篇對(duì)話展現(xiàn)原生態(tài)的外企口語，生動(dòng)描繪了各種真實(shí)場(chǎng)景下的溝通方式；每個(gè)主題下包括實(shí)用表達(dá)法、詞匯表、對(duì)話三個(gè)部分。實(shí)用表達(dá)法分為初、中、高三個(gè)級(jí)別，供讀者循序漸進(jìn)地學(xué)習(xí)；詞匯表部分除生詞外，還提煉出課文中的短語和固定表達(dá)法。對(duì)話包括不同場(chǎng)景下的二組。通過本書及附贈(zèng)的MP3對(duì)話錄音，你可以進(jìn)行口語、聽力、語音、聽寫、口筆譯、詞匯等各種練習(xí)。無論用于課堂口語教學(xué)還是自學(xué)，本書都具有相當(dāng)大的伸展度和靈活性。1Faxes傳真DialogueoneM:CanyouhavethebriefsfromtheAndersonfirm'slawyeronmydeskbytomorrowmorning.Therearequiteafewverytimesensitivematterswiththiscase.I'mafraidIcan'twaitanylonger.F:GettingthoseAndersonbriefshasbeenharderthanyoucanimagine.Ihavetriedtocontacttheirlawyermanytimes.ButeverytimeIcall,hissecretarysayshe’sinameetingoroutoftheofficeorawayonbusiness.Iambeginningtothinkheistryingtoavoidme.M:That'shighlypossible.Heknowsifwemissourfilingdeadline,wedon’tstandachancetocompeteagainstthemforthebid.Trytogetaholdofhimagain.Givehimacallandseeifhecanfaxthemfirstthing.F:WhatifIcan'tspeaktohimdirectly"M:Askhissecretarytofaxthem.Itsthesamething.HavethemfaxedoverwithacopyalsofaxedtoMartin’soffice.F:HowdoIfindMartin’sfaxnumber"Isheinyourrollerdesk"M:No,butyoucanalsocalltheirofficeandaskthesecretarytogiveyoutheirfaxnumber.I’llemailyoutheirofficenumberlatertoday.F:Ok,I'llgetonitfirstthing.M:Besureyoudo,IneedthosebriefsASAPDialoguetwoM:Didyouputthismorning'sfaxesonmydesk"I'mwaitingforsomeurgentfaxesfromheadquaters,I'mprettysuretheycameinlastnight.F:Evethingthatcameintheofficefaxmachinelastnightisallonyourdesk,butInoticedthatsomeoffaxescamethroughprettyblurred,maybeyoutakealookatthem,ifthecopyisunreadble,I'llcallthenandaskthemtorefax.M:Yeah,you'regoingtohavetocallthemandgetthemtoberefax.Thesecopiesaresodark.Ican'tmakeoutanyofthewords.F:Whataboutthatone"M:Thisone"ThisoneissolightandIcanbarelyreadit.Howcanthatbe"F:Youknow,Ithinkthefaxmachineisoutoftoner.Icanchangethetonercartridge.Thatshouldsolvetheproblem.M:Yes,butthisonewillhavetoberefaxedaswell.Andlook,there'sabout3pagesmissing.Itlookslikethefaxmachineatehalfofmyimportantfaxes,andonesthatmadeitthrougharesoblurredortoolight.Theyareunreadable.F:Iguessthefaxmachineisoutofpapertoo.Don'tworry,I'llhavesomeonelookatitthisafternoon,andinthemeantime,I'llhaveyourdocumentsrefaxedtoourotherfaxmachine.2TelephoneCallsDialogue1A:Hello,thankyouforcallingBradfordandSons.ThisisTracyspeaking,HowmayIhelpyou"B:Hello.Iwouldliketospeaktoyourdirectorofhumanresources,Ms.Jenkins,Please.A:Justamoment.I'llchecktoseeifsheisatherdesk.MayItellherwhoiscalling"B:ThisisBillBurtonfromMilfordInsurance,I'mcallinginregardstoourmeetingnextTuesday.A:Thankyou,Mr.Burton.Canyoupleaseholdforamoment"I'llchecktoseeifsheisavailable.B:Noproblem.A:I'msorry,Ms.Jenkinsisawayfromherdesk.Shehasalreadyleftforlunch.Wouldyouliketoleaveamessageforher"B:Yes,pleasehaveherreturnmycallwhenshereturnstotheoffice.It'sbestifshecangetintouchwithmebefore3pmtoday;shecanreachmeatmyofficenumber,635-8799.A:I'msorry,Ididn'tquitecatchthat,couldyoupleaserepeatthenumber"B:Noproblem,myofficenumberis635-8799,Tellhertoaskforextension31.A:I'msorry,Mr.Burton,justtoconfirm,yournameisspelledB-U-R-T-O-N,isthatcorrect"B:Yes,andIrepresentMilfordInsurance.A:IwilmakesureMs.Jenkinsreceivesyourmessageandreturnsyourcallbefore3pmthisafernoon.B:Thankyouverymuch.Dialogue2A:Hello,PasadenaInn,thisisSandy,howmayidirectyourcall"B:I'dliketospeaktosomeoneaboutreservations.A:Icanhelpyouwiththat.whatdatewouldyouliketomakeareservationfor"B:We'llbearrivingMay12th,butIwouldliketomakereservationsforpenthouse.A:Oh,I'msorrysir,Ionlyhandlebookingsforourstandardrooms.ThepersonyouneedtospeakwithisTonyParker,hemakesallthearrangementsforourexecutiveaccounts.Unfortunately,he'snothererightnow.CanItakeyournameandnumberandhavehimgetbacktoyou"B:Whendoyouexpecthimbackin"A:He'llbeoutallafternoon,hemightnotbeabletoreturnyourcalluntiltomorrow,Willthatbealright"B:Yes.Isuppose.MynameisSamDarcy.Hecancontactmeat660-843-3235.A:Couldyoupleasespellyourlastnameforme"B:Sure.It'sD-A-R-C-Y.A:Okay.MrDarcy,andyourphonenumberis660-843-3233"B:That's3235.A:Sorry!3235.Great.I'llhaveTonycallyoufirstthingtomorrowmorning.3.MakingTelephoneAppointmentsDialogueone

M:Hello,BillBertonspeaking.WhatcanIdoforyou"

F:Hello,MrBerton,thisisJennyJenkinsofbradfordandsonsreturningyourcall.I’msorryyoumissedmewhenyoucalledmyofficethismorning.MysacretarysaidyoucalledconcerningourmeetingnextTuesday"

M:YesMsJenkins,thankyouforreturningmycall.I’mgladtofinallygetholdofyou.IwanttoletyouknowIwillnotbeabletomakeourmeetingnextTuesday.Iwouldbeoutoftownthatday.IsthereanypossibilitywecanmovethemeetingtoMonday"

F:Iamsorry.I’mafraidIamcompletelybookedonMonday.WoulditbePossibletopostponeuntilyoureturn"

M:Oh,dear.IwascountingontakingcareofourmeetingbeforeIleave.ButIsupposeIcanshutoffafewthings.Yes,wecanarrangesomething.IwillbebackThursdaymorning.WhataboutThursdayafternoon"Wouldthatworkforyou"

F:Thatshouldbefine,shallwesayabouttwoo’clock"

M:Perfect!Ilookforwardtoseeingyouattwoo’clocknextThursdayafternoon.Ifyouneedtochangethetime,plsfeelfreetocallmeonmycellphone.

F:ThanksBurdon,I’llseeyouonThursday.Dialoguetwo

F:HelloM:Hello,isDorasavailable"F:ThisisDoras,whoiscallingplease"

M:Hi,Doras,thisisMikecallingfromparker’sdentistry.I’mcallingtoconfirmyourappointmentfortomorrowmorningat9amwithDoctorParker.

F:Oh,Ialmostforgot.Thankyouforcallingtoremindme.Actually,Idoneedtochangethetimeofmyappointment.Ihaveaschedulingconflict,andIcan’tmakeitthatearly.

M:IfIputyouinthatlaterslot,wouldthatworkout"

F:Itwouldhavetobeafterlunch.Doyouhaveanythingavailableabout2o’clock"

M:Sorry,Mam.Theonlyopeningwehaveafterlunchis1:15,butImightbeabletoworkyouinat4:00.Wouldthatbeabettertime"

F:That’sallright.IthinkIshouldbeabletomakeitat1:15.Canyouputmedownforthattimeslot"

M:Noproblem,Ihaveyourappointmentchangedfromtomorrowmorningtotomorrowafternoonat1:15

F:Wonderful.Thanksverymuch.4.MemosDialogue1

A:Ihavebeenwaitinghereintheconferenceroomfortenminutesalready,whattimeisthemeetingstart"whereisanyoneanyway"

B:Didn'tyouhearaboutthat,ourmeetingwaspostponeduntilFriday.

A:What"themeetingwaspostponed"Noonetoldmeanythingaboutit.

B:Didyougetthememo"

A:Whatmemo"Theyhavn'tanymemothiswholeweek,Icheckmyinboxeveryday.AndIhavn'tseenanything.

B:Thememowentout3daysago.Itshouldhavemadetoyourinbox,butmaybelostinallcollectorsonyourdesk.

A:YouknowhowthingsgetpilotaboutmydeskwhenI'mbusy.IknowsometimesIdomanypleasethings,butIalwaysreadallthememosgoarround,theygodirectlytomyinbox.Areyousureweresendtowholeoffice"

B:Itshouldhavegotarroundtoeverybody,theyalsopostacopyofthememointhebreakroom.Don'tyoueverlookatmeassagespostonthebulletinboard"

A:I'musuallytoobusytotakeabunchofcofeebreakbythewatercooler,Anyway,I'msurethememonevergettomyinbox,I'llhavetotalkoursecretaryaboutit.

B.That'sright,Youwillneverknowwhatyourmissingoutofitifyoudon'treadthememos.

Dialogue2

A:Ms.Dorsen,Ineedtotakeadictationforme,

B:Yes,sir;

A:Theyshouldgooutintraofficememorandumtoallemployeebythisafternoon,areyouready"

B:Yes,sir,Goahead.

A:Attentionallstaff:effectiveimmediately,allofficecommunicationarerestrictedtoemailcorrespondanceasofficialmemos,theuseofinstancemessageporgrambyemployeeduringworkhourarestrictlyprohibited.

B:Sir,Doesthisapplytointraofficecommunicationonlyorrelatealsorestrictexternalcommunications"

A:Itshouldapplytoallcommunications.Notonlyinthisofficebetweenemployees,butalsoanyoutsidecommunciations.

B:Butsir,manyemployeesuseinstancemessagingtocommuncatewithclients.

A:Thiswerejusthavetochangethecommunicationmethods,Idon'twantanyoneuseinstancemessaginginthisoffice,itwastetoomuchtime.Now,please,continuethememos.Wherewerewe"

B:Thisapplytointernalandexternalcommunications.

A:Yes,anyemployeewhopersistusinginstancemessaging,willfirstrecieveawarning,andplacedonprohibition,andthesecondsense,theemploymentwillbetermination.Anyquestionregardingthisnewpolicymaybedirctlytothedepartmentofhis.

B:Isthatall"

A:Yes,pleasegivethismemotypeoutanddistributetoallemployeesbefore4:00PM.FiveBusinesCorrespondanceDialogueone.A:DidyouseetheletterIgotfromBradformfilms"Theysenttherespondstoyourphonecalllastweek.B:Ifyouwanttoseesomethingaboutmycalllastweek,whydidn'ttheysentittome"A:Iguessitmusthavecontactinformation,sotheysentitaddressedincareofyourdepartmenthead,anyhow,theywrotetoconfirminreadingwhatyoudiscussedaboutmiltoncontract.B:CanIseeitfirstinseconds"A:Sure,hereitis.B:DearMr.Clock,bothertoyourtelephonecalllastFriday,I'mreadingtoconfirmourmeetingonJuly21st,aswediscussed,ourmeetingistoreviewthecontractdetails.A:Didtheyaskyoutosentthefilesbeforehand"B:Let'ssee,We'llbegratefulforthecompletetosendrelatedmaterialstoourofficepriortoourmeeting.Itlookslike...Hey!Wasthereanythingelsewassendalongwiththisletter"A:Idon'tthinkso,whydoyouask"B:Theletterwrites:pleasefindtheenclosedcopyofouragendaforyourreview,Idon'tseeanythingelseintheenvelope.A:Maybetheyforgottoattachittotheletter.Youshouldgivethemanothercall.Dialogue2.A:Canyouhelpmeforaminute"B:Sure,whatIcandoforyou"A:I'mtrytowritealettertooneofourclients,ButIjustdon'tknowexactlywhattosay,Idon'tevenknowhowtogetstarted,IknowIshouldwritedearMr.Mrs.orMs.,buttheproblemisIdon'tknowthenameofcontactperson.B:YoucanjustputDearSirorMadam,officialesenotpersonal,youcanwritetowhommaycorcerned.A:OK,SoIfirstthanksthemfortheirbusiness,Icansaysomethinglike"weareverygratefulforyourcontinuesupport",Howisthat"B:Good!Butalso,writeoffthebedyouwanttotellthemthereasonofyourwritting,givethemmorereference.A:Like"Regardingournewproductline,wewouldliketoanounceaspecialpricediscount"B:Right,doyouneedthemtorespond"A:Yes,theletterwouldhaveasurveyinside,andtheyshouldcompleteitandreturntoouroffice.HowshoudIwritethat"B:Youcantellthem"Pleasefindingtheenclosedcustomerservicesurvey,elsealso,youcansay:"Attachacustomersurvey".Ifyouneedresourceitrightaway,youcantellthemtheurgentbysaying"Pleasereturnthesurveywithoutdelyassoonaspossible.Mayeitmorepolitewiththisasearlyasconvenience."B:Great!andwhatdoyouthinkIshouldcloseitwith"A:Sinceyoudon'tknowthemthatwellpersonally,probablythebestwayiswouldbeyour"oryoursincerely,youcanalsosayBestRegards.ButIdon'tthinkitwouldbepropretybecauseyoudon'thavethename.Andobviously,shouldhavethem.B:OK,Thanksalotforyourhelp!6PlacinganOrderDialogue1A:Ourtonercartridgesarealreadyoutofink...Couldyoumakeanorderforanewset"B:Wewillneednewcartridgesforalloftheofficeprinters"Thatwillbealargeorder,probablyabouttwoorthreecases.Theofficesupplystoreweusuallygothroughmightnothavethatmanyinstock.A:Youcandoublecheckwiththehousekeepingdepartment,butIamprettysureallofthemachineswillneednewcartridges.Lasttimewhenwemadeourordertothesupplier,thequantitywasalsoespeciallyhigh.Theyareusedtoreceivingsuchbulkordersfromus.Aslongaswegivethemaheadsupacoupledaysinadvance,theycanusuallyfilltheorder.B:OK,Iwillmakeafewcallsandrunourorderbyhousekeepingfirsttomakesure.IsthereanythingelseweneedtoorderwhileIamatit"A:Ithinktheonlythingistoner.Trytoseeiftheycandeliveritbeforetheendofbusinessdaytomorrow.Weshouldreallytrytodobetteraboutwaitinguntilthelastminutetofillordersthatareusuallymadeonamonthlybasis.Anyhow,seewhatyoucandotoexpeditetheorderthistime.B:OK,willdo.Dialogue2A:MayIhelpyou"B:Yes,Iwouldliketoplaceanorderfortonercartridges.Wehaveastandingagreementwithyoucompany,sowewillneedthesameamountaslasttime.A:Letmekeyinyourinformationintomycomputer.Iwillpullupourrecordsforyou.Doyouhaveanordernumber"Whatnameistheorderlistedunder"B:ItshouldbeunderLeslieSmith.Thenumberis184796A.A:Yes,Mr.Smith.Ihaveanorderforthreecasesofcartridges,itthatwhatyouwouldliketorefill"B:Yes.A:Istherethecorrectbillingaddress"B:No,plspostthebillto124HildrodLane,MiltonCounty,98830.A:Iwillsendyouaninvoiceinthenextfewdays.YourordershouldbedeliveredbeforetheendofthedayonMonday.B:Thankyou.007Co-WorkersDialogue1A:I'mrealyfedupwithHarry!He'sthebiggestairheadI'veevermet.Healwaysmakescarelessmistakes,andhe'sapaintoworkwith.B:Yousouldn'tbesonegative.You'llalwayshavesomeco-workersthatarehardertoworkwiththanothers.Butifyouarenegativeandstartname-callingintheoffice,itwillmakeabadworkingenviromentforeverybody.A:Youonlysaythatbecauseyoudon'thavetoworkwithhim.Thepeopleinyourdepartmentseemtocapableandnicetobearound.TakeMaryforexample.She'ssmartandenthusiastic.I'veneveranyoneascheeryassheis.B:Everybodyhastheirstrengthsandweaknesses.EvenLarry.Hemightbeapaintobearound,buthe'salsoverygoodatstayinginbudgetonprojects.Mary,ontheotherhand,spendsourprojectmoneylikethere'snotomorrow.Also,she'sneverwillingtostayalittlelaterattheoffice.Shealwaysleaveat5:00pmsharp.A:Isn'tthereanyoneintheofficethatisaperfectco-worker"WhataboutBob"EverybodylovesBob.Eventhoughhe'sfreshoutthecollegeandstillabitgreen,heisagreatco-worker.B:Youareright.He'sahardworker,easytogetalongwith,honest,andheneverstealsthecreditonprojects.Theonlythinghe'slackinginisexperience.A:Maybethat'swhyhe'ssonice!Dialogue2A:Doyougetalongwithyourco-workers"B:Igetalongprettywellwithmostofthem.Itseemstherearealwaysafewrottenapplesinthebunch,though.LikeMargaret.Idon'tknowwhymanagementhasn'tfiredheryet.She'saterriblegossip.A:Doyouthinkmanagementshouldfiresomeonejustbecausetheygrossip"B:It'snotonlythatshegossip,butshealsotriestostartproblemsamongotheremployeesbyspreadingrumorsandtellingliesaboutherco-workers.She'snottrustworthy,andinmyopinion,Ithinkshe'snuts.A:Sohowdoyoudevelopgoodrelationshipsintheoffice"B:Ithinkoneoftheimportantthingsisjusttobeconsiderateofyourco-workers'feelingsandneeds.Ifyouareawareofotherpeopleanddoyourparttomakeagoodworkingenviroment,youshouldbeabletogealongwihtmostofthepeopleyouworkwith.A:Ithinkyou'reright.Butitdoesseemsthattherearealwaysafewco-workersthatarehardertoworkwiththanothers.008BossesDialogue1A:Howarethingsattheofficelately"B:Justawful.Twoweeksago,wegotanewboss,andIcan'tstandhim.Heisreallyunreasonableaboutourworkload.Sincehecame,I'vebeensobusyIhaven'thadtimetobreathe!A:Thatbad,huh"Whatabouthispersonality"It'saniceguyatleast"B:Ishouldbesolucky.Henotonlygiveustoomuchwork,butheisalsojustplainmeanaboutit.Heconstantlyyellsatusorcriticizesus.Heisalwaysdegradingtheemployees.A:Whataterribleworkingenviroment!Haveyoutriedtotalkanyoneaboutit"Maybethebossofyourboss"B:Iwasgoingto,butmybossguessedwhatIwasthinking.HegavemesomuchworktodothisafternoonthatIdidn'tgetaroundtomeetingwiththesupervisorofourdepartment.A:Itmustbeterrible.Whydon'tyoujustquit"B:Ifitwasn'tforthemoney,Iwouldquitinaheartbeat.Buttheprobelmis,Ican'tsupportmyselfifIdon'twork.A:Yeah.Butabosslikethat"Todealwithhimeveryday,youshouldgetaraise!Dialogue2A:Doyougetalongwithyourboss"B:ActuallyIdo.Sheisreallyunderstandingandreasonalbemostofthetime.TherewasonlyonetimeIdidn'treallyagreewithher.A:Whenwasthat"B:Onceshefiredoneofmyco-workersfordrinkingonthejob.Ifeltbadforhim,becauseitissohardtofindajobthesedays,andhehasafamilytosupport.A:Well,hesouldn'thavebeendrinkingonduty.It'syourboss'responsibiltytomakesureemployeesaresafe,andalsodoingtheirjobs.B:Youareright.Shewasbeingagoodbosswhenshefiredhim,ButIjustfeltsorryforhim,that'sall.A:Didthisincidentwithyourco-workeraffectyourrelationshipwithyourboss"B:Notreally.Allofusattheofficerespectourbossalot.A:Youareluckyyoucangetalongsowellwithyourboss.Itmakesabigdifferenceinhowmuchyouenjoyyourjob.B:Nokidding.Ifyoudon'tlikeyourbossorco-workers,theycanmakeyourlifemiserable.009BrainstormingDialogue1A:Haveyouthoughtupanygoodideasforourbusinessproposal"B:Ihaven'tcomeupwithanythinggoodyet.Somehowmybrainisn'tfunctioningtoday.A:Maybeyoushouldtakeabreak,you'vebeensittingatyourcomputerforthreehourstryingtoputsomethingtogether.Nowonderyourmindisn'tverysharpnow.B:Icameupwithafewdifferentthoughtsontheproposal,butnowI'vecompletelyrunoutofideas.A:Maybewecanshelvetheproposalforawhilewhileyoubrainstorm.B:Wecoulddothat,butIhatetoputeverythingonhold.A:You'reright,it'snogoodtohavethingsupintheairfortoolong.Dialogue2A:We'vegottocomeupwithawaytosolvethisproblem!Nooneisgettingalltheirworkdoneduringtheworkday.Weneedtodosomebrainstormingtocomeupwithatime-managementsolutionforouroffice.B:Well,whatdoyousuggest"It'snotthatweareallwastingalotoftime.Factis,we'reunderstaffed.Peoplejusthavetoomuchtodo.A:Soyouthinkweshouldhiresomenewpeople"Thatisonepossiblesolution.Whatelsecouldbetheproblem"B:Maybewedohavesomeproblemswithtime-management.Ifpeoplewerealwaysontimetowork,theymightgetmoredoneinthemorningbeforelunch.A:That'strue.Also,maybewecouldshortenthelunchbreakfromonehourtofortyfiveminutes.Thatwouldaddalittletimetoeveryone'sday.B:Fifteenminuteswouldbegood,butIwonderifitwouldmakeabigimpactontheemployees'output.Istillthinkit'saproblemwithtoomuchworkload.A:Weendeduprightwherewestarted.Maybeitistimetolookforsometempworkerstohelpwithafewprojects.Thatwouldlighteneveryone'sload.010CommutingDialogue1A:Where'sBill"Theambassador[?m'b?s?d?]isalreadyhere.Themeetingissettostartat9am.B:He'slateagain.Trafficisprobablyholdinghimup.Youknow,hecommutesfromthesuburbs.It'snoteasycommutingeveryday.Weshouldcuthimsomeslack.A:Eventhoughthetraficisbumper-to-bumperoutthere,Idon'tthinkit'sheavytrafficthatmakesBilllate.Hetakesthetrain,remember"B:Oh,that'sright.Well,thetrainshouldn'tbelate.ThatmeansthereisonlyoneexplanationBillmusthaveoverslept.A:Well,tobefare,sincehe'scomingallthewayfromLancaster,he'sgottogetupmuchearlierthantherestofus.Hemustgetstartonhiscommuteabout6:30,notellingwhattimeheactuallygetsup.B:That'sright,becausehe'sgottogettothetrainstationfromhishouse,thentakethebluelineintothecity,thenswitchtrainstotheredline.Inall,thetrip'sgottotakemorethan2hours.A:Whydoesn'thejustdrivetowork"B:It'stoodifficulttoparkyourcarinthecity.Also,thetrafficcominginfromthesuburbsisanightmare.Dialogue2A:Ican'twaituntilmycarisrepaired.Thecommutingwithpublictransportationiskillingme.B:Itcan'tbethatbad.A:Butitis!Takethismorningforexample.Thesubwaywassopackedthismorning,Igottotallysquishedbyaboutahundredbusycommutersonthewaytowork.B:Atleastthesubwayisbetterthanthebus.It'sfasterforonething.Andusuallylesscrowded.Butthedrawbackisthatthesubwayismoreexpensivethanthebus.Itaddsupovertime,ifyoutakeiteveryday.A:That'strue.Thebusisevenworse.Justthinkingabouttakingthebuseverydaymakesmetired!Hey,howdoyougettoworkeveryday"B:Iridemybike.Idon'tlivetoofaraway,soit'sprettyconvenient.it'sonlyaboutatenminutebikeridefrommyhousetotheoffice.A:I'llbetit'sgoodexercise,too...agoodwaytokeepfit.B:Yes,notonlyagoodwaytokeepinshape,butagoodwaytorelievestressaswell.Whileyou'restressedoutbyyourcommute,I'mreleasingallthestressofthedaywithmine.011TheworkinglunchDialogue1A:Excuseme,Don"Ihatetobotheryou,butIneedyourhelponsomething.DoyouhavetimetobriefmeontheMartinaccounttoday"B:Oh,that'sright.Youaresupposedtodeliverabriefonthataccounttomorrow.IknowtherearesomethingsIneedtosharewithyouaboutthat.But,gosh,Idon'tknowThingsarereallybusyformetoday,theonlytimeIcanmanagetosqueezeoutmightbeoverlunchbreakA:IhatetomakeyouworkthroughyourlunchbreakwithhowbusyyouareB:It'sokayI'vealreadyhadseveraldaysinarowworkingthroughlunchA:HowaboutthisWecanmakeitaworkinglunchthisafternoon,andI'llordersomeChinesefoodfordelivery.It'llbemytreat.B:Youdon'thavetodothatA:Iinsist.Ireallyappreciateyoutakingtimetoworkwithmein.Whatisyourfavoritefastfood"I'llcatertoyourtaste.B:ActuallyIdolikeChineseLet'smakeitadateforChopSueyandtheMartinaccountatabout12:30.Doesthatsoundgood"A:Great.I'llbringthefood.Dialogue2A:Forourlunchmeetingwiththeinvestors,dowehavetomakeareservationattherestaurantordowejustshowup"B:Usuallyforlunch,wedon'thavetoreserveatable,theyshouldallowwalk-ins.Buttobeonthesafeside,I'llorderatablef