中職專業(yè)課-外貿(mào)英語(yǔ)函電03項(xiàng)目三 履行合同二

項(xiàng)目三履行合同一、教學(xué)目標(biāo)1.了解“支付”相關(guān)的基本商務(wù)知識(shí)和內(nèi)容要點(diǎn)。2.了解“運(yùn)輸”相關(guān)的基本商務(wù)知識(shí)、寫(xiě)作要求和內(nèi)容要點(diǎn)。3.了解“索賠與理賠”相關(guān)的基本商務(wù)知識(shí)、寫(xiě)作要求和內(nèi)容要點(diǎn)。二、課時(shí)分配本項(xiàng)目共3個(gè)任務(wù)，安排6課時(shí)。三、教學(xué)重點(diǎn)1.理解“支付”相關(guān)函電書(shū)寫(xiě)的內(nèi)容、格式、步驟，以及典型的表達(dá)。2.理解“運(yùn)輸”函電書(shū)寫(xiě)的內(nèi)容、格式、步驟，以及典型的表達(dá)。3.理解“索賠與理賠”函電書(shū)寫(xiě)的內(nèi)容、格式、步驟，以及典型的表達(dá)。四、教學(xué)難點(diǎn)掌握“信用證”相關(guān)信件書(shū)寫(xiě)格式、步驟、內(nèi)容等方面，完成信件書(shū)寫(xiě)。掌握“運(yùn)輸”的信件書(shū)寫(xiě)，結(jié)合格式、步驟、內(nèi)容等方面，完成信件書(shū)寫(xiě)。掌握“索賠與理賠”的信件書(shū)寫(xiě)，結(jié)合格式、步驟、內(nèi)容等方面，完成信件書(shū)寫(xiě)。五、教學(xué)內(nèi)容項(xiàng)目介紹:履行合同是外貿(mào)交易中的達(dá)成環(huán)節(jié)，包含了支付、運(yùn)輸、索賠等內(nèi)容。在本項(xiàng)目中我們通過(guò)我國(guó)一家外貿(mào)公司與國(guó)外公司在履行合同期間的信件往來(lái)，來(lái)掌握該項(xiàng)目的基本知識(shí)，會(huì)用學(xué)到的相關(guān)格式和內(nèi)容表達(dá)，獨(dú)立完成該環(huán)節(jié)的信件書(shū)寫(xiě)，并學(xué)會(huì)相關(guān)的詞組句子、重要表達(dá)、實(shí)踐知識(shí)等。任務(wù)一支付與信用證任務(wù)描述:在該任務(wù)中，練習(xí)者要從一名外貿(mào)公司出口部門(mén)業(yè)務(wù)員的身份出發(fā)，以“支付與信用證”為主題，運(yùn)用下文中所學(xué)到的相關(guān)格式和內(nèi)容表達(dá)，獨(dú)立完成一份寫(xiě)給對(duì)方公司的信件。知識(shí)儲(chǔ)備I.InternationalPaymentsInternationalpaymentsarefinancialactivitiesconductedamongdifferentcountries.Payingforgoodssuppliedindomestictradeisafairlysimplematterbecausepaymentcanbemadeeitherinadvanceorwithinareasonableshortperiodafterdelivery.Paymentismuchmorecomplicatedininternationaltrade.Thesellersmustsometimeswaitseveralmonthsfortheirmoneyorthebuyersmayneedtopayseveralmonthsbeforetheyevenseetheirgoods.Clearly，boththesellersandbuyersruncertainrisksofnon-paymentornon-delivery.Sotheappointmentofagentsfortrustpurposebecomesnecessary.Thisfunctionisusuallyentrustedtobanks，whichhavebranchesorcorrespondentbanksinmosttownsandcitiesoverseas.II.ModesofPaymentinInternationalTradeTherearethreemajormodesofpaymentininternationaltrade：remittance，collectionandletterofcredit.Remittanceandcollectionarecommercialcreditofferedbycompanies.Theletterofcreditisbanker’screditofferedbybanks.Remittanceincludesmailtransfer（M/T），telegraphictransfer（T/T）anddemanddraft（D/D）.Collectionincludesdocumentsagainstpayment（D/P）anddocumentsagainstacceptance（D/A）.Asfarastheseller’sbenefitisconcerned，letterofcreditisbetterthanD/P.D/PatsightisbetterthanD/Paftersight，whereasD/PisbetterthanD/A.III.LetterofCreditLetterofcredit（L/C）isareliableandsafemethodofpayment，facilitatingtradewithunknownbuyersandgivingprotectiontobothsellersandbuyers.TherearevarioustypesofL/C，suchasirrevocabledocumentarycredit，revolvingcredit，standbycreditandback-to-backcredit.Amongthem，theirrevocabledocumentarycreditisthemostpopular.Thepartiesconcernedtoadocumentarycreditare：theapplicant（importer/buyer），theissuingbank/openingbank，theadvisingbank/notifyingbank，theconfirmingbank，ifany，thenegotiating/acceptingbankandthebeneficiary（seller/exporter）.TheprocedureforissuinganL/Cisasfollows：（1）ThebuyerandthesellerconcludeasalescontractprovidingforpaymentbydocumentaryL/C.（2）Thebuyerinstructshis/herbank（openingbank/issuingbank）toissueanL/Cinfavoroftheseller（beneficiary）fortheamountofthepurchase.（3）Theopeningbank/issuingbankasksitscorrespondentbank（advisingbank），usuallyinthecountryoftheseller，toadviseandperhapsalsoadditsconfirmationtothedocumentaryL/C.（4）OnarrivaloftheL/C，theadvisingbankadvisesthesellerofthereceiptoftheL/C.（SometimesasellerrequiresaconfirmedL/C.Inthiscase，theadvisingbankusuallyaddsitsconfirmation，becomingtheconfirmingbank.）（5）Thesellerwillthendispatchthegoodsaccordingly.ItisevidentthatthefunctionofabankisveryimportantintheissuingofanL/C.IV.TheMainContentsofaLetteronPaymentandL/CUsually，aletteronpaymentandL/Cconcernsoneofthefollowingtopics.●Thesellerandthebuyernegotiatethetermsofpayment.（Thebuyerusuallyasksforeasierpaymentterms.Thesellercanacceptorrejectthebuyer’srequest.）●ThesellerurgesthebuyertorushtheopeningofL/C.●ThebuyerappliestothebankfortheestablishmentoftheL/C.●ThebuyeradvicestheselleroftheestablishmentoftheL/C.●ThesellerasksfortheamendmentoftheL/C.●ThesellerasksthebuyertoextendtheL/C.QuestionandAnswering1.WhatisthemeaningofL/C?__________________________________________________________________2.Whatarethepartiesconcernedtoadocumentarycredit?____________________________________________________________________________________________________________________________________3.WhatarethemaincontentsofaletteronL/C?______________________________________________________________________________________________________________________________________________________________________________________________________4.Whatarethemeaningsoftheunderlinedwordsandphrases?（1）runcertainrisksof__________________________________________________________________（2）correspondentbank__________________________________________________________________（3）remittanceandcollection__________________________________________________________________（4）facilitatingtrade__________________________________________________________________（5）irrevocable__________________________________________________________________（6）negotiating/acceptingbank__________________________________________________________________（7）amendment__________________________________________________________________實(shí)例示范I.ForlettersonnegotiatingthetermsofpaymentDearJoeLau，RegardingyoursalesconfirmationNo.123forsellingMildSteelSheetsintheamountof＄100，000，wewanttoproposeaneasierpaymentarrangement.Ourpastpurchasefromyouhasbeenpaidasarulebyconfirmed，irrevocableletterofcredit.Onthisbasis，ithascostusagreatdeal.Fromthetimecreditisopeneduntilthetimeourbuyerspayus，thetie-upofourfundslastsaboutfourmonths.Thissituationisparticularlytaxingowingtothetightmoneyconditionsandunprecedentedlyhighbankinterestrate.Werequestthatyouagreetoeasierpaymentterms.Suchanaccommodationwouldbeconducivetoencouragingbusiness.WeproposeeitherC/DonarrivalofgoodsorD/P.Yourkindnessingivingprioritytotheconsiderationoftheaboverequestandgivingusanearlyfavorablereplywouldbeappreciated.Yoursfaithfully，TrondTrondNotes：MildSteelSheets:軟鋼板Tie-up:（資金的）凍taxing:難于負(fù)擔(dān)的，使人感到壓力的tightmoney:緊縮的銀根unprecedentedly:空前地，史無(wú)前例地accommodation:通融，照顧beconduciveto...:有助于……；有益于……C/D即CashagainstDocuments:貨到后憑單付現(xiàn)D/P即DocumentsagainstPayment：付款交單1.QuestionandAnswering（1）Whatarethewritingstepsofthisletter?________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________（2）Howmanypiecesofkeyinformationareprovidedbythebuyerinthisletter？Whatarethey?________________________________________________________________________________________________________________________________________________________________________________________________2.ThewritingstepsandtypicalexpressionsoftheletterconcernedII.ForLettersonL/CDearMr.Hu，SewingMachinesWehaveinstructedtheCommercialBankofLagostoopenacreditforUS＄150，000inyourfavour，validuntilMay30th，2010.ThecreditwillbeconfirmedbytheBankofChina，Changsha，whowillacceptyourdraftonthematsightfortheamountofyourinvoice.Thedocumentsrequiredfornegotiationare：3CommercialInvoices2BillofLadingInsurancepolicyPleaseadviseusbycablewhenthesewingmachineshavebeenshipped.Sincerelyyours，GillianReeve，GillianReeveNotes：onthem：相當(dāng)于drawingonthemInsurancepolicy：保險(xiǎn)單1.QuestionandAnswering（1）Whatarethewritingstepsofthisletter?________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________（2）Howmanypiecesofkeyinformationareprovidedbythebuyerinthisletter？Whatarethey?___________________________________________________________________________________________________________________________________________________________________________________________________2.Thewritingstepsandtypicalexpressionsoftheletterconcerned3.Theothercommonlyusedexpressionsandsentences其他常用表達(dá)和例句Expressions（1）termsofpayment付款條件，付款方式（2）confirmed，irrevocable，documentary，transferable，divisibleLetterofCredit保兌的、不可撤銷(xiāo)的、跟單的、可轉(zhuǎn)讓的、可分割的信用證（3）D/Patsight；D/Paftersight即期付款交單；遠(yuǎn)期付款交單（4）D/A承兌交單（5）collection托收（6）C/D憑單付現(xiàn)（7）under（on）...terms；on...basis按……方式，在……基礎(chǔ)上（8）applyforL/C申請(qǐng)開(kāi)立信用證（9）inone’sfavour；inthefavourofsb.以某人為收益人（10）urgetheestablishmentofL/C催開(kāi)信用證（11）advisetheestablishmentofL/C通知信用證的開(kāi)立（12）establish/issue/openL/Cwith/throughabank通過(guò)銀行開(kāi)立信用證（13）toexpedite/rushanL/C加速開(kāi)立信用證（14）amendmenttoL/C;extensionofL/C信用證的修改；信用證的延展（15）amendtheL/Ctoread/reading“...”把信用證改為“……”（16）conformto...與……相一致inconformitywith=inaccordancewith按照，與……相一致（17）draw（adraft）onsb.向某人開(kāi)立（匯票），開(kāi)出以某人為受票人的匯票（18）asaspecialaccommodation作為特殊照顧（19）onperusal仔細(xì)閱讀之后（20）take/regardsth.asaprecedent把……當(dāng)作先例TypicalSentences（1）Sincewehaveonlymoderatecashreserves，itwouldcauseproblemsforusifthefundsaretiedupforthreeorfourmonths.Todevelopourbusiness，itisessentialtoadoptmoreflexiblemodesofpayment.（2）PaymentbyL/Cisratherinconvenienttoacustomerlikeuswhooftenplacesmedium-sizedorders.Youraccommodationinthisrespectwillbeconductivetofurtherdevelopmentofourbusiness.（3）Wemuchappreciatetheaccommodationyouhavegivenusinthepastandwouldbemostgratefulifyoucouldextendthisfavourtous.Pleasetakeourrequestintocarefulconsiderationandfaxusyourconfirmationearly.（4）Ourusualtermsofpaymentarebyaconfirmed，irrevocableletterofcreditavailablebydraftatsight，accompaniedbyshippingdocumentswhicharetobepresentedtothenegotiatingbankattheportofloading.（5）Forpayment，werequire100%value，confirmed，andirrevocableletterofcreditwithpartialshipmentandtransshipmentallowedclause，availablebydraftatsight，againstsurrenderoffullsetofshippingdocumentstothenegotiatingbankhere.（6）Inordertoavoidanyfurtherdelay，pleasemakesurethattheL/Cstipulationsareinpreciseaccordancewiththetermsofthecontract.（7）WethankyouforyourL/CNo.135for20tonsofclam.Onperusal，wefind，amongtheclausespecifiedinyourL/C，thatthefollowingpointsdonotconformtotheS/C.（8）WerequestthatyouextendtheshipmentdatetoJune10，2010andthenegotiationvaliditytoJune25，2010respectively.Weareconfidentthatyouwillgiveuscooperationandsendusyourreplyassoonaspossible.（9）YouarekindlyrequestedtoincreasetheamountofyourL/Cby＄600.（10）Wearefaxingrequestingatwo-weekextensionoftheL/CNo.778coveringyourorderNo.123for500casesfrozenchicken.AndpleaseamendtheamountoftheL/Ctoread（reading）“2%moreorless”.實(shí)戰(zhàn)任務(wù)Situation情景介紹：寫(xiě)信方名稱：廣州現(xiàn)代經(jīng)典家具外貿(mào)有限公司（GuangzhouModernClassicFurnitureForeignTradeCompanyLimited）寫(xiě)信方地址：779EastDongfengRoad，Guangzhou，China寫(xiě)信方聯(lián)系方式：Tel862083328154Fax862083328156E-mail：modernclassic@寫(xiě)信日期：October15th，2012收信方名稱：Messrs.Tomita&CompanyLimited收信方地址：3829，LimeStreetBirmingham，E.C.5.收信方聯(lián)系方式：Tel0044207425173Fax0044207425175E-mail：mtc@去信中所涉及的內(nèi)容：（1）告訴對(duì)方去函提及的是關(guān)于899號(hào)合同項(xiàng)下的200套沙發(fā)。（2）提請(qǐng)對(duì)方注意交貨期已臨近，但至今我方仍沒(méi)收到相關(guān)信用證。（3）促請(qǐng)對(duì)方盡快開(kāi)證，以便我方按期履行訂單。（4）提醒對(duì)方注意信用證條款要與合同完全一致。（5）表示希望早日收到信用證。任務(wù)評(píng)價(jià)任務(wù)二運(yùn)輸任務(wù)描述:在該任務(wù)中，練習(xí)者要從一名外貿(mào)公司出口部門(mén)業(yè)務(wù)員的身份出發(fā)，以“運(yùn)輸”為主題，運(yùn)用下文中所學(xué)到的相關(guān)格式和內(nèi)容表達(dá)，獨(dú)立完成一份寫(xiě)給對(duì)方公司的信件。知識(shí)儲(chǔ)備TheSignificanceandEffectofshipmentShipmentisoneoftheessentiallinksinthechainofinternationaltrade.Themainactivitiesofitincludecustomclearance，vesselcharteringorshippingspacebooking，obtainingshippingdocumentsafterpassinggoodstotheshippingcompanyandsendingshippingadvice.Goodscanbetransportedbyroad，railorair，butinmostcasesofinternationaltrade，bysea.Ininternationaltrade，thebuyersometimesgivesshippinginstructionstosuggestshippingcompanyandwritestothesellertourgeforpromptshipmentifitisdelayed.Thesellerusuallysendsshippingadvicetothebuyer，informingdetailsofshipment.Shippingadviceoftenconsistsoffollowingparts：（1）shipmentdate，（2）goods，（3）encloseddocuments.Throughstudyofthistask，studentswillacquiretheabilitytowritelettersofshipment.QuestionandAnswering1.Whatiscalledshipment?_________________________________________________________________2.Whatactivitieswillbeincludedinshipment?_________________________________________________________________3.Whatissueswillbecontainedintheshippingadvice?_________________________________________________________________4.Whatarethemeaningsoftheunderlinedwordsandphrases?（1）theessentiallinks_________________________________________________________________（2）thechainofinternationaltrade_________________________________________________________________（3）customclearance_________________________________________________________________（4）vesselchartering_________________________________________________________________（5）shippingadvice_________________________________________________________________（6）encloseddocuments_________________________________________________________________實(shí)例示范DearJoeLau，ReferringtoourorderNO.BT-708forSofaItemNo.CF6040andNo.CF009，wewishtodrawyourattentiontothefactthatuptothemoment，wehavenotreceivedanyinformationfromyouabouttheshipment.Whenweplacedtheorder，weexplicitlypointedoutthatpunctualshipmentwasofspecialimportancebecauseourcustomerswerebadlyinneedofthegoodsorderedandwehadgiventhemadefiniteassuranceofearlydelivery.Wefeelitourdutytoremindyouofthismatteragain，asourL/C，whichwillexpireattheendofnextweek.Wehopeyouwillmakeeveryefforttoeffectshipmentwithinthestipulatedtimeasanydelaywouldcauseusmuchtroubleandfinancialloss.Yoursfaithfully，TrondTrondNotes：drawyourattention：提醒你方注意explicitly：明確地beofspecialimportance：有特別重要的意義adefiniteassuranceof...：明確保證……makeeveryeffortto...：盡一切努力做……thestipulatedtime：規(guī)定時(shí)間financialloss：經(jīng)濟(jì)損失1.QuestionandAnswering（1）Whatarethewritingstepsofthisletter?________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________（2）Whatisthereasonprovidedbythebuyertourgetheshipment?________________________________________________________________________________________________________________________________________________________________________________________________2.ThewritingstepsandtypicalexpressionsoftheletterconcernedForletterswrittenbytheimporterForletterswrittenbytheexporter3.Theothercommonlyusedexpressionsandsentences其他常用表達(dá)和例句Expressions（1）makeshipment運(yùn)輸，裝運(yùn)（2）shippingcompany；carrier船運(yùn)公司；承運(yùn)人（3）shippinginstruction裝運(yùn)須知（4）shippingadvice裝船通知（5）B/L裝運(yùn)提單 （6）shippingdocuments；transportationdocuments運(yùn)輸單據(jù)（7）onboard已裝船（8）optionalport選擇港（9）loadingport裝運(yùn)港，啟運(yùn)港（10）portofdischarge；portofdestination卸貨港；目的港（11）partialshipment分運(yùn)（12）transshipment轉(zhuǎn)船（13）steam-ship（經(jīng)常簡(jiǎn)寫(xiě)成S.S.）蒸汽輪，船（14）scheduledsteamer；liner班輪；大客輪（15）bookingshippingspaceon...for...為……在……船上訂艙位（16）effectshipment辦理裝船（17）expireon到期（18）resolvethematter解決問(wèn)題（19）packinglist裝箱單（20）weightmemo重量單TypicalSentences（1）SincethepurchaseismadeonFOBbasis，pleasearrangeshipmentofthegoodsorderedbyusonS/S“Prince”withoutdelay.（2）Duetoanunexpecteddevelopment，pleaseexpeditetheshipmenttryingyourbest.WeshouldbegladifyoucouldmanagetoshipthegoodsbyS/SEastWindsailingfromJuly1st.（3）Weshallappreciateitifyouwilleffectshipmentassoonaspossible，thusenablingourbuyerstocatchthebriskdemandatthestartoftheseason.（4）Youwillpleasedoyourverybesttohastenshipment.Wehopethatbythetimeyoureceivetheletter，youwillhavethegoodsreadyforshipment.（5）AsthelatestshipmentdatestipulatedintheL/CisOctober31st，2007pleaseseetoitthatyoumaketheshipmentnotlaterthantheabovedate.（6）WetakepleasureintellingyouthattheshipmentoftheshirtsoriginallyscheduledtobemadeinDecembercanbeadvancedtoOctoberastheresultoftheeffortbyallpartiesinvolved.（7）TheChineseartcraftsyouorderedhavebeenshippedalreadyandyourfutureorderwillcontinuetoreceiveourpromptattention.（8）WewishtoadviceyouthatthegoodsunderS/CNo.GZ-001wentforwardpers/sDongfengonJune4，tobetransshippedinHongKongandareexpectedtoreachyourportinJuly.（9）EnclosedpleasefindthecopiesofB/L，commercialinvoicesandtheinsurancepolicy.Besides，wewillsendyouonesetofcleanonboardbillofladingthroughthebank.（10）OwingtothedelayofthescheduledsteamerwehavefailedtoeffecttheshipmentwithintheL/Cvalidity.WouldyoupleaseextendtheshippingperiodoftheL/Cforonemoremonth?實(shí)戰(zhàn)任務(wù)Situation情景介紹：寫(xiě)信方名稱：廣州現(xiàn)代經(jīng)典家具外貿(mào)有限公司（GuangzhouModernClassicFurnitureForeignTradeCompanyLimited）寫(xiě)信方地址：779EastDongfengRoad，Guangzhou，China寫(xiě)信方聯(lián)系方式：Tel862083328154Fax862083328156E-mail：modernclassic@寫(xiě)信日期：November6th，2012收信方名稱：Messrs.Tomita&CompanyLimited收信方地址：3829，LimeStreetBirmingham，E.C.5.收信方聯(lián)系方式：Tel0044207425173Fax0044207425175E-mail：mtc@去信中所涉及的內(nèi)容：（1）你方購(gòu)買(mǎi)的訂單號(hào)為No.BT708的沙發(fā)訂單已由“紅星號(hào)”裝運(yùn)，于昨天離開(kāi)廣州，預(yù)計(jì)12月5號(hào)到達(dá)你處。（2）隨函附上一整套裝運(yùn)單據(jù)，包括編號(hào)為L(zhǎng)D的發(fā)票一式兩份，編號(hào)為AE278的不可轉(zhuǎn)讓的提貨單一份，編號(hào)為YH309的裝運(yùn)單一份，編號(hào)為BN862的保險(xiǎn)單一份，編號(hào)為HK395的檢驗(yàn)報(bào)告一份和商品產(chǎn)地證明書(shū)一份。（3）期待貨物安全抵達(dá)時(shí)，你方能及時(shí)告知，同時(shí)我方一定會(huì)認(rèn)真及時(shí)地關(guān)注你方將來(lái)的訂單。任務(wù)評(píng)價(jià)任務(wù)三索賠與理賠任務(wù)描述:在該任務(wù)中，練習(xí)者要從一名外貿(mào)公司業(yè)務(wù)員的身份出發(fā)，以“索賠與理賠”為主題，運(yùn)用下文中所學(xué)到的相關(guān)格式和內(nèi)容表達(dá)，獨(dú)立完成一份寫(xiě)給對(duì)方公司的信件。知識(shí)儲(chǔ)備I.ThePurposeofMakingComplaintsThepartymakingcomplaintsaimsateithertheimprovementofcurrentproducts/servicesoftheirbusinesspartner，orthecompensationforthelossescausedbythewrongdoingsofthebusinesspartner.Sometimesthetwogoalsarecombinedwhenthepartyreceivingcomplaintsnotonlyacceptsthecompensationrequestbutalsopromisestodeliverabetterjobinthefuture.Ofcourse，theonewhomakescomplaintsdoesnotalwayshavereasonablegroundsandsometimeswillexaggeratetheseriousnessofaminorproblem.Thereforetheonewhofacescomplaintsneedstoanalyzethelegitimacyofthechargesusingrationalthinkingofbothbusinessandethics，andthenrespondinanappropriatemanner.II.TheDifferentTypesofClaimsGenerallytherearethreetypesofclaims，namely，thetradeclaim，thetransportationclaimandtheinsuranceclaim.1.Thetradeclaimisbasedonasalescontractbetweenthetwopartiesandislodgedbyonepartywhosufferslossesduetoanotherparty’sviolationofthecontract.Thebuyerislikelytofileaclaimagainstthesellerforthelatter’sdeliveryofgoodsofinferiorquality.2.Thetransportationclaimisraisedbytheshipper/consignororowneroftheshippedgoodsagainstthecarrier.Forinstance，thecargoshippedisfoundwithdamagesorimperfectionsafteritsarrivalattheportofdestination.Anothertypicalreasonforthiskindofclaimistheshortageofgoods.3.Theinsuranceclaimtakesplaceaftertheinsuredgoodsaredamagedorlostduetothefactors，whicharecalledriskswhentheyhavenotbeenturnedintoreality，thattheinsurerpromisestoinsureagainst.Undersuchcircumstances，theinsuredshouldcontact，withoutdelay，theinsurancecompany，submittingevidenceandtherequireddocuments，andmakeaclaim.Theinsurerwouldgenerallygointoaninvestigationandthendecidehowtosettletheclaimbasedonthefindings.QuestionandAnswering1.Whatisthepurposeofmakingcomplaints?__________________________________________________________________________________________________________________________________2.Whatarethedifferenttypesofclaims?__________________________________________________________________________________________________________________________________3.Whatarethemeaningsoftheunderlinedwordsandphrases?（1）legitimacyofthecharges_________________________________________________________________（2）tradeclaim_________________________________________________________________（3）transportationclaim_________________________________________________________________（4）insuranceclaim_________________________________________________________________（5）belodgedby_________________________________________________________________（6）violationofthecontract_________________________________________________________________（7）fileaclaimagainst_________________________________________________________________（8）consignor_________________________________________________________________（9）settletheclaim_________________________________________________________________實(shí)例示范I.ForlettersonraisingclaimsDearJoeLau，WeregrettosaythatweneedaclaimontheshipmentofourOrderNo.BT-708forsofa（ItemNo.CF6040andCF009）receivedthismorning.ThesewereorderedonDecember13rdandconfirmedbyfaxonDecember14th（enclosedcopy）.However，uponopeningthecartons，wefoundthattheycontainedthewrongsofa（ItemNo.CF6050andCF007）.Wehavenochoicebuttoreturnthemtoyou.Wemustaskyoutoarrangeforthedispatchofreplacementatonceasweneedthesofaweorderedtocompletedeliveriestoournewcustomers.Wetrustyouwillcreditouraccountwiththeinvoicedvalueofreturnedsofa，includingreimbursementforthereturningchargesofUS＄1，060.Welookforwardtoyourearlysettlement.YoursSincerely，TrondTrondNotes：uponopeningthecartons：在打開(kāi)紙箱時(shí)Wehavenochoicebutto：我們不得不……creditouraccountwith：將……匯入我方賬內(nèi)invoicedvalue：發(fā)票價(jià)reimbursement：賠償returningcharges：退件費(fèi)1.QuestionandAnswering（1）Whatarethewritingstepsofthisletter?_____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________（2）Whatisthereasonprovidedbythebuyerforthecounter-offer?___________________________________________________________________________________________________________________________________________________________________________________________________2.ThewritingstepsandtypicalexpressionsoftheletterconcernedII.ForlettersinreplytocomplaintsorclaimsDearTrond，ThankyouforyourletterofDecember20th.Weregretverymuchtolearnthatthesofayoukindlyorderedweremistaken.YourcomplaintwasimmediatelysenttoourCustomerRelationsrepresentativeforinvestigation.Ongoingintothematter，wefoundthatamistakewasindeedmadebyus.Themistakeoccurredinournewautomatedinventorycontrolsystemwhichiscausingsomeproblemsduringthedataentrystage.Yourordernumberwasunfortunatelyconfusedwithanotherone（BT-718）.Wesincerelyregretthatitcausedyousomuchtrouble，especiallybecausethegoodswereintendedforyourspecialsale.Wehavearrangedfortherightgoodstobedispatchedtoyouatonce.Relativedocumentswillbemailedassoonastheyareready.Wehavealreadyfaxedtoinformyouofthis，andweencloseacopyofthefax.Thesofas（ItemNo.CF6050andCF007）youkindlyreturnedreachustoday.Youraccountwillbecreditedwiththeinvoicedvalueofthesofaandreturningcharges.Ourcreditnoteisenclosed.Weapologizeagainforthismistakeandinconveniencecausedtoyou.Yourssincerely，JoeLauJoeLauManagerofImportDepartmentNotes：CustomerRelations：客戶關(guān)系investigation：研究；調(diào)查automate：（使）自動(dòng)化inventory：存貨清單；存貨盤(pán)存（報(bào)表）；財(cái)產(chǎn)目錄automatedinventorycontrolsystem：清單自動(dòng)控制系統(tǒng)duringthedataentrystage：在數(shù)據(jù)輸入階段confuse：弄錯(cuò)，把……混同beunfortunatelyconfusedwith：很不幸弄亂了relativedocuments：相關(guān)的文件informyouof...：告知你……encloseacopyofthefax：附上傳真的復(fù)印件inconvenience：不便；麻煩，打擾1.QuestionandAnswering（1）Whatarethewritingstepsofthisletter?____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________（2）Whatisthereasonprovidedbythesellerforthemistake?____________________________________________________________________________________________________________________________________________________________________