Communication演講教學(xué)講解課件

Communication1Communication1

ToPersuadeotherpeopletothinkoractinthewaywedo

溝通從心開始

----中國移動

Makeyourselfheard理解就是溝通

----愛立信

CommunicationUnlimited!溝通無極限

----摩托羅拉2ToPersuadeotherpeopletoTheDefinitionof

communicationCharacteristicsofCommunicationBehaviorsforEffectiveInterpersonalCommunicationComponentsof

communication

Functionsof

Communication3TheDefinitionofcommunicatioTheDefinitionofcommunication:4TheDefinitionofcommunicatio

CommunicationisderivedfromtheLatinword'communicare’,meaningtosharewithortomakecommon,sowhenwe

communicateweshareourthoughts,hopes,andknowledgewithothers.

Communicationisaformofhumanbehaviorderivedfromaneedtoconnectandinteract

withotherhumanbeings.5Communicationisderivedf100,000yearsago----facialexpressions,exclamations（大叫）andnoises

Basicsofhumancommunication6100,000yearsago----facialex30,000yearsago----Cavepaintings730,000yearsago----Cavepain

20,000yearsago----aspeakablelanguage

820,000yearsago----aspeak5,000yearsago----theuseofsymbolsandscript

95,000yearsago----theuseofComponentsofcommunication

溝通的構(gòu)成要素10Componentsofcommunication

componentsofcommunication?ComponentsofCommunicationsenderencodingcontextreceiverdecodingfeedbackchannelmessagenoise11componentsofcommunication?CoComponentsofcommunication

Sender/Source（信息源）Asender/sourceisthepersonwhotransmitsamessage.

Message（信息）Amessageisanysignalthattriggerstheresponseofareceiver.

Encoding（編碼）Encodingreferstotheactivityduringwhichthesendermustchoosecertainwordsornonverbalmethodstosendanintentionalmessage.

12Componentsofcommunication

SDecoding（解碼）Decodingistheactivityduringwhichthereceiverattachesmeaningtothewordsorsymbolshe/shehasreceived.Receiver（信息接收者）Areceiverisanypersonwhonoticesandgivessomemeaningtoamessage.Channel/Medium（渠道）Channel/Medium

isthemethodusedtodeliveramessage.13Decoding（解碼）DecodingistheaContext（情境）Thesettingorsituationiscalledacontext.

Noise（干擾）Noiseisatermusedforfactorsthatinterferewiththeexchangeofmessages,includingexternalnoise，physiologicalnoise,psychologicalnoiseandsemanticnoise.Noiseisinevitable.Feedback（反饋）Theresponseofareceivertoasender’smessageiscalledfeedback.

14Context（情境）ThesettingorsituVerbalCommunication語言信息溝通WORDS言語=7%Keepitsimple保持簡要Explainand/orprovideanexample解釋或舉例，或二者都做Useclear,directwords使用清楚，直截了當(dāng)?shù)恼Z言Respectyourlisteners尊重你的聽眾Repeatyourmainidea重復(fù)你的主要觀點Checkforunderstanding檢查理解情況15VerbalCommunication語言信息溝通WORDVisualCommunication視覺溝通=55%EyeContact目光接觸Posture身體的姿勢Gestures手勢動作FacialExpression面部表情16VisualCommunication視覺溝通=55%VocalCommunication聲覺溝通=38%Variety變化Quality音質(zhì)Rate語速Volume音量VocalizedPauses頓音17VocalCommunication聲覺溝通=38%VTheImpactofNonverbalCommunication

非言語溝通的作用VOCAL聲覺38%VISUAL視覺55%VERBAL言語7%18TheImpactofNonverbalCommun

CharacteristicsofCommunication溝通的特點19CharacteristicsofCommunCharacteristicsofCommunicationCONTEXTUALSYSTEMATICTRANSACTIONALSELF-REFLECTIVESYMBOLICIRREVERSIBLEDYNAMICCOMMUNICATIONIS…20CharacteristicsofCommunicatia.Communicationis

dynamic（動態(tài)的）

Communicationisanongoingactivity.Itisnotfixed.Awordoractiondoesnotstay

frozen

when

you

communicate

;itis

immediatelyreplacedwithyetanotherwordoraction.(交際就像是一部動畫，而不是圖片）21a.Communicationisdynamic（動態(tài)b.Communicationissystematic（系統(tǒng)性的）Communicationdoesnotoccurinisolation

orinavacuum,butratherispartofalargersystem.Wesendandreceivemessagesnotinisolation,butinaspecificsetting.(場景，場所，場合，參加的人數(shù)等）Settingandenvironmenthelpdeterminethewordsandactionswegenerate.Dress,language,topicselection,andthelikearealladaptedtocontext.22b.Communicationissystematic.Communicationissymbolic符號性的）Symbolsarecentraltothecommunicationprocessbecausetheyrepresentthesharedmeaningsthatarecommunicated.Asymbol

isaword,action,orobjectthatstandsforor

representsaunitofmeaning.23c.Communicationissymbolicd.Communicationisirreversible（不可逆轉(zhuǎn)的）Communicationisanirreversibleprocess.Wecanneverundowhathasalreadybeendone.Althoughwemaytrytoqualify,negate,orsomehowreducetheeffectsofourmessage,onceithasbeensentandreceived,themessageitselfcannotbereversed.

24d.Communicationisirreversib

e.Communicationistransactional（交互式的）Atransactionalviewholdsthatcommunicatorsaresimultaneouslysendingandreceivingmessagesateveryinstantthattheyareinvolvedinconversations.25e.Communicationistransactf.Communicationisself-reflective（自省的）Humanbeingshaveauniqueabilitytothinkaboutthemselves,towatchhowtheydefinetheworld,andtoreflectontheirpast,present,andfuture.26f.Communicationisself-reflG.Communicationiscontextual

（情境的）

Allcommunicationtakesplacewithinasettingorsituationcalledacontext.Bycontext,wemeantheplacewherepeoplemeet,thesocialpurposeforbeingtogether,andthenatureoftherelationship.Thusthecontextincludesthephysical,social,andinterpersonalsettings.27G.CommunicationiscontextualBehaviorsforEffectiveInterpersonalCommunication28BehaviorsforEffectiveInterpSixBehaviorsforEffectiveInterpersonalCommunicationHonestyOpenness（selfdisclosure）EmpathyPositivenessSupportivenessEquality29SixBehaviorsforEffectiveInHonestyHonesty,thequalityofbeinghonest,whenappliedtoaninterpersonalcommunicationevent,impliesfreedomfromdeceitorfraud.Honestymaysometimesrequireenormouswisdomandcourage.Honestyincludesbothattitudeandbehavior.Boththeattitude,orpredispositiontobehavehonestly,andthebehaviorareentirelyamatterofchoice.We’renotfullyhonestwitheachother.30HonestyHonesty,thequalityofOpennessSelf-disclosure,revealingone’sthinking,feelings,andbeliefstoanother.Successfulinterpersonalcommunicationischaracterizedbytherightamountandtherightkindofself-disclosureintherighttime.Themoreyouknowaboutsomeone,thefewerfalseassumptionsyouarelikelytomakeaboutthatperson.31OpennessSelf-disclosure,reveTheJohariWindowOpenKnowntoothersHiddenBlindUnknownNotknowntoselfKnowntoselfNotknowntoothersTheJohariWindowOpenKnowntoothersHiddenBlindUnknownNotknowntoselfKnowntoselfNotknowntoothers32TheJohariWindowOpenKnowntoEmpathyEmpathyreferstosupportivebehaviorthatischaracterizedbyidentificationwiththeexperiences,feelings,andproblemsofothers,andwiththeaffirmationoftheother’sself-worth.Empathyisareactiontosomeonethatreflectsrecognitionandidentitywithasimilaremotionalstate.33EmpathyEmpathyreferstosuppPositivenessPositivenessreferstobehaviorthatissureandconstructive,ratherthantobehaviorthatisskepticalanddoubtful.Itempathizesthehopefulsideofthingsbylookingtothegoodinpeopleandevents.Itaffirmsandbuilds;itdoesnotattackorteardown.34PositivenessPositivenessreferSupportivenessReferstobehaviorcharacterizedbydescription(ratherthanevaluation),problemorientation(ratherthancontrol),spontaneity(insteadofstrategy),empathy(asopposedtoneutrality),equality(asopposedtosuperiority),andprovisionalism(ratherthancertainty).35SupportivenessReferstobehaviEqualityEqualityreferstoshowingrespectforanotherpersonandminimizingdifferencesinability,status,powerandintellectualability.36EqualityEqualityreferstoshoFunctionsof

Communication37FunctionsofCommunication37

FunctionsofCommunicationFunctionsof

CommunicationControlMotivationEmotional

ExpressionInformation38FunctionsofCommunicationControlControlindividuals’behaviorsinorganizationsMotivationClarifyforemployeeswhatistodone,howwelltheyhavedoneit,andwhatcanbedonetoimproveperformanceEmotionalExpressionSocialinteractionintheformofworkgroupcommunicationsprovidesawayforemployeestoexpressthemselves.InformationIndividualsandworkgroupsneedinformationtomakedecisionsortodotheirwork.39Control39InterpersonalCommunicationMethodsFace-to-faceTelephoneGroupmeetingsFormalpresentationsMemosTraditionalmailFaxEmployeepublicationsBulletinboardsAudio-andvideotapes40InterpersonalCommunicationMInterpersonalCommunicationBarriersDefensivenessNational

CultureEmotionsInformation

OverloadInterpersonalCommunicationLanguageFiltering41InterpersonalCommunicationBFilteringThedeliberatemanipulationofinformationtomakeitappearmorefavorabletothereceiver.EmotionsDisregardingrationalandobjectivethinkingprocessesandsubstitutingemotionaljudgmentswheninterpretingmessages.InformationOverloadBeingconfrontedwithaquantityofinformationthatexceedsanindividual’scapacitytoprocessit.42Filtering42DefensivenessWhenthreatened,reactinginawaythatreducestheabilitytoachievemutualunderstanding.LanguageThespecializedways(jargon)inwhichsendersusewordscancausereceiverstomisinterprettheirmessages.NationalCultureCultureinfluencestheform,formality,openness,patternsanduseofinformationincommunications.43Defensiveness43OvercomingInterpersonalCommunicationBarriersUseFeedbackSimplifyLanguageListenActivelyConstrainEmotionsWatchNonverbalCues44OvercomingInterpersonalCommucommunicationskills45communicationskills45結(jié)束語當(dāng)你盡了自己的最大努力時，失敗也是偉大的，所以不要放棄，堅持就是正確的。WhenYouDoYourBest,FailureIsGreat,SoDon'TGiveUp,StickToTheEnd46結(jié)束語46謝謝大家榮幸這一路，與你同行It'SAnHonorToWalkWithYouAllTheWay演講人：XXXXXX時間：XX年XX月XX日

47謝謝大家演講人：XXXXXX47Communication48Communication1

ToPersuadeotherpeopletothinkoractinthewaywedo

溝通從心開始

----中國移動

Makeyourselfheard理解就是溝通

----愛立信

CommunicationUnlimited!溝通無極限

----摩托羅拉49ToPersuadeotherpeopletoTheDefinitionof

communicationCharacteristicsofCommunicationBehaviorsforEffectiveInterpersonalCommunicationComponentsof

communication

Functionsof

Communication50TheDefinitionofcommunicatioTheDefinitionofcommunication:51TheDefinitionofcommunicatio

CommunicationisderivedfromtheLatinword'communicare’,meaningtosharewithortomakecommon,sowhenwe

communicateweshareourthoughts,hopes,andknowledgewithothers.

Communicationisaformofhumanbehaviorderivedfromaneedtoconnectandinteract

withotherhumanbeings.52Communicationisderivedf100,000yearsago----facialexpressions,exclamations（大叫）andnoises

Basicsofhumancommunication53100,000yearsago----facialex30,000yearsago----Cavepaintings5430,000yearsago----Cavepain

20,000yearsago----aspeakablelanguage

5520,000yearsago----aspeak5,000yearsago----theuseofsymbolsandscript

565,000yearsago----theuseofComponentsofcommunication

溝通的構(gòu)成要素57Componentsofcommunication

componentsofcommunication?ComponentsofCommunicationsenderencodingcontextreceiverdecodingfeedbackchannelmessagenoise58componentsofcommunication?CoComponentsofcommunication

Sender/Source（信息源）Asender/sourceisthepersonwhotransmitsamessage.

Message（信息）Amessageisanysignalthattriggerstheresponseofareceiver.

Encoding（編碼）Encodingreferstotheactivityduringwhichthesendermustchoosecertainwordsornonverbalmethodstosendanintentionalmessage.

59Componentsofcommunication

SDecoding（解碼）Decodingistheactivityduringwhichthereceiverattachesmeaningtothewordsorsymbolshe/shehasreceived.Receiver（信息接收者）Areceiverisanypersonwhonoticesandgivessomemeaningtoamessage.Channel/Medium（渠道）Channel/Medium

isthemethodusedtodeliveramessage.60Decoding（解碼）DecodingistheaContext（情境）Thesettingorsituationiscalledacontext.

Noise（干擾）Noiseisatermusedforfactorsthatinterferewiththeexchangeofmessages,includingexternalnoise，physiologicalnoise,psychologicalnoiseandsemanticnoise.Noiseisinevitable.Feedback（反饋）Theresponseofareceivertoasender’smessageiscalledfeedback.

61Context（情境）ThesettingorsituVerbalCommunication語言信息溝通WORDS言語=7%Keepitsimple保持簡要Explainand/orprovideanexample解釋或舉例，或二者都做Useclear,directwords使用清楚，直截了當(dāng)?shù)恼Z言Respectyourlisteners尊重你的聽眾Repeatyourmainidea重復(fù)你的主要觀點Checkforunderstanding檢查理解情況62VerbalCommunication語言信息溝通WORDVisualCommunication視覺溝通=55%EyeContact目光接觸Posture身體的姿勢Gestures手勢動作FacialExpression面部表情63VisualCommunication視覺溝通=55%VocalCommunication聲覺溝通=38%Variety變化Quality音質(zhì)Rate語速Volume音量VocalizedPauses頓音64VocalCommunication聲覺溝通=38%VTheImpactofNonverbalCommunication

非言語溝通的作用VOCAL聲覺38%VISUAL視覺55%VERBAL言語7%65TheImpactofNonverbalCommun

CharacteristicsofCommunication溝通的特點66CharacteristicsofCommunCharacteristicsofCommunicationCONTEXTUALSYSTEMATICTRANSACTIONALSELF-REFLECTIVESYMBOLICIRREVERSIBLEDYNAMICCOMMUNICATIONIS…67CharacteristicsofCommunicatia.Communicationis

dynamic（動態(tài)的）

Communicationisanongoingactivity.Itisnotfixed.Awordoractiondoesnotstay

frozen

when

you

communicate

;itis

immediatelyreplacedwithyetanotherwordoraction.(交際就像是一部動畫，而不是圖片）68a.Communicationisdynamic（動態(tài)b.Communicationissystematic（系統(tǒng)性的）Communicationdoesnotoccurinisolation

orinavacuum,butratherispartofalargersystem.Wesendandreceivemessagesnotinisolation,butinaspecificsetting.(場景，場所，場合，參加的人數(shù)等）Settingandenvironmenthelpdeterminethewordsandactionswegenerate.Dress,language,topicselection,andthelikearealladaptedtocontext.69b.Communicationissystematic.Communicationissymbolic符號性的）Symbolsarecentraltothecommunicationprocessbecausetheyrepresentthesharedmeaningsthatarecommunicated.Asymbol

isaword,action,orobjectthatstandsforor

representsaunitofmeaning.70c.Communicationissymbolicd.Communicationisirreversible（不可逆轉(zhuǎn)的）Communicationisanirreversibleprocess.Wecanneverundowhathasalreadybeendone.Althoughwemaytrytoqualify,negate,orsomehowreducetheeffectsofourmessage,onceithasbeensentandreceived,themessageitselfcannotbereversed.

71d.Communicationisirreversib

e.Communicationistransactional（交互式的）Atransactionalviewholdsthatcommunicatorsaresimultaneouslysendingandreceivingmessagesateveryinstantthattheyareinvolvedinconversations.72e.Communicationistransactf.Communicationisself-reflective（自省的）Humanbeingshaveauniqueabilitytothinkaboutthemselves,towatchhowtheydefinetheworld,andtoreflectontheirpast,present,andfuture.73f.Communicationisself-reflG.Communicationiscontextual

（情境的）

Allcommunicationtakesplacewithinasettingorsituationcalledacontext.Bycontext,wemeantheplacewherepeoplemeet,thesocialpurposeforbeingtogether,andthenatureoftherelationship.Thusthecontextincludesthephysical,social,andinterpersonalsettings.74G.CommunicationiscontextualBehaviorsforEffectiveInterpersonalCommunication75BehaviorsforEffectiveInterpSixBehaviorsforEffectiveInterpersonalCommunicationHonestyOpenness（selfdisclosure）EmpathyPositivenessSupportivenessEquality76SixBehaviorsforEffectiveInHonestyHonesty,thequalityofbeinghonest,whenappliedtoaninterpersonalcommunicationevent,impliesfreedomfromdeceitorfraud.Honestymaysometimesrequireenormouswisdomandcourage.Honestyincludesbothattitudeandbehavior.Boththeattitude,orpredispositiontobehavehonestly,andthebehaviorareentirelyamatterofchoice.We’renotfullyhonestwitheachother.77HonestyHonesty,thequalityofOpennessSelf-disclosure,revealingone’sthinking,feelings,andbeliefstoanother.Successfulinterpersonalcommunicationischaracterizedbytherightamountandtherightkindofself-disclosureintherighttime.Themoreyouknowaboutsomeone,thefewerfalseassumptionsyouarelikelytomakeaboutthatperson.78OpennessSelf-disclosure,reveTheJohariWindowOpenKnowntoothersHiddenBlindUnknownNotknowntoselfKnowntoselfNotknowntoothersTheJohariWindowOpenKnowntoothersHiddenBlindUnknownNotknowntoselfKnowntoselfNotknowntoothers79TheJohariWindowOpenKnowntoEmpathyEmpathyreferstosupportivebehaviorthatischaracterizedbyidentificationwiththeexperiences,feelings,andproblemsofothers,andwiththeaffirmationoftheother’sself-worth.Empathyisareactiontosomeonethatreflectsrecognitionandidentitywithasimilaremotionalstate.80EmpathyEmpathyreferstosuppPositivenessPositivenessreferstobehaviorthatissureandconstructive,ratherthantobehaviorthatisskepticalanddoubtful.Itempathizesthehopefulsideofthingsbylookingtothegoodinpeopleandevents.Itaffirmsandbuilds;itdoesnotattackorteardown.81PositivenessPositivenessreferSupportivenessReferstobehaviorcharacterizedbydescription(ratherthanevaluation),problemorientation(ratherthancontrol),spontaneity(insteadofstrategy),empathy(asopposedtoneutrality),equality(asopposedtosuperiority),andprovisionalism(ratherthancertainty).82SupportivenessReferstobehaviEqualityEqualityreferstoshowingrespectforanotherpersonandminimizingdifferencesinability,status,powerandintellectualability.83EqualityEqualityreferstoshoFunctionsof

Communication84FunctionsofCommunication37

FunctionsofCommunicationFunctionsof

CommunicationControlMotivati