BusinessReceptionandArrangement商務接待與安排

會計學1BusinessReceptionandArrangement商務接待與安排Task1MakingAppointmentTask2Task3DrawingupaScheduleTask4DealingwithSpecialSituationGreetingandIntroductionLearn&practice第1頁/共30頁Task1Greeting&Introduction第2頁/共30頁Newwordsonbusiness第3頁/共30頁Newwordsexhibitionhall第4頁/共30頁ondisplay第5頁/共30頁Watchavideoandanswerthequesiton.1.Whatshallwetalkaboutwhenwefirstmeetsomebodyonbusiness?2.Whatdetailshouldwepayattentiontowhenwereceivesb.fromtheairportorthetrainstation?第6頁/共30頁Video第7頁/共30頁Procedureofbusinessreception1.Preparethereceptionjob.2.Receivesb.ontime.3.Greetandintroduceyourself.4.Introduceyourcolleagues.5.Askthevisitoraboutthejourney.6.Offerthehelptogetthebaggage.7.Leadthevisitorawaytothehotel.第8頁/共30頁DialogReaddialog1andcheckthereceptionprocedureagain.第9頁/共30頁Onthewaytothehotel...1.Whatwillthereceptionisttalktothevisitor?2.Howwillthereceptionistseatonthecarifhe/shedrivethevisitortothehotel?3.Howwillthereceptionistseatonthetexiifhe/shecallatexiandleadthevisitortothehotel?第10頁/共30頁Onthewaytothehotel...Youcanhavesmalltalkswiththevisitor:1.Theimpressionofthelocalplace.2.Theweatherofthelocalplace.3.Thefeelingofthejourney.4.Moreintroductionofyourselfandthecompanythatyoubelongto.5.Brieflyintroductionofthepurposeofthetravelling.6.Sightseeingofthelocalplace........1.SomecontroversialissuesaboutthegovernmentandtheParty.2.Someconfidentialissuesaboutthebusiness.3.Someissuesaboutthepersonalprivacy.4.Someissuesaboutthepoortasts.第11頁/共30頁SeatplanIReceptionistVisitorDCB第12頁/共30頁SeatplanIITexiDriverDVisitorReceptionist第13頁/共30頁FirstmeetingonbusinessWhatisthedifferencefromthesituationwhenyoureceivesb.attheairportortrainstation?第14頁/共30頁VideoI第15頁/共30頁VideoII1.Whataretheytalkingaboutatthebeginning?2.Whataretheygoingtodonext?3.HowdoesClivearrangeforMr.Sakai?第16頁/共30頁VideoIII1.Whataretheydoingnow?2.Ifthevisitorandyouspeakatthesametimeduringtheconversation,whatshouldyoudo?第17頁/共30頁Task2Makingappointments第18頁/共30頁Waysofmakingappointmentsbyphonebye-mailbyletter第19頁/共30頁Video1.Whataretheyoungmandoingintheconversation?2.Whendotheyplantomeet?第20頁/共30頁DialogreadingReaddialog1,2,3andtrytofindouttheusefulexpressionsandpatternsof...1.makingappointments2.positiveresponses3.negativeresponses1.Iwanttomakeanappointmentwithhim.Couldyouhandlethisforme?2.CanyoumakeameetingonThursdayat10:30?3.IwonderifIcouldmakeanappoint-mentwith...at4o'clock?4.Iwanttohaveatalkwithyouabouttheplan.whattimewouldbeconvenientforyou?1.Yesjustcomeanytimethisafternoon.2.Certainly.WouldWednesdaymorningbeallright?3.Howabout7:30?4.IcancomeanydayexceptMonday.5.Fridaywouldbebestforme.1.Sorry,I'vegottwoappointmentsfromtwotosix.2.I'mafraidthisafternoonI'mfullyengaged.3.I'mafraidhecan'tmakeitat10o'clock.Wouldyoumakeitanothertime?4.I'msorry.Iwon'tbeherenextweek.第21頁/共30頁ActivityWorkinpairsaccordingtoyourcuecardonyourhand.Don'tlookatyourpartner'scard.Giveaperformance.第22頁/共30頁ImmigrationcontrolShowmeyoupassportandthedisembarkationcard.Whereareyoufrom?Howlongwillyoustayhere?What'syourpurposeofcomingtotheUnitedstates?第23頁/共30頁meetingsb.attheairportHello.mynameis....Areyoumeetingmehere?Probablyit'smuchcolderherethanyourarea.Youmayputoncoat.Welcometoourcity/country.Thankyouverymuch.Wearelookingforwardtovisitingyourcountry.Thankyouforourwarmwelcome.Thankyouforcomingtomeetus.第24頁/共30頁onthewaytothehotel:Allright,followmeplease.Ourvanisoverthere.OK.It'sverybeautifularoundhere.Yes,theairportissmall,butveryconvenientforpeopleheretogotobigcities.ah,letmehelpyoutocarrythetrunk,...It'ssoheavy.Itseemswehavetopushittothepackinglot.Howlongwillittakeustogotothehotel?Notverylong.20mins,Isuppose.IsthisyourfirsttimetovisittheU.S.A.?Yes.Ihavebeenexpectingsuchachancetoexchangeourpointsofviewaboutourresearch.Youhavedoneagoodjob.Hereweareatthehotel.Thankyouforyourdrivingushere.Thisisaquietplace.Yes.Ihopeyoucanhaveasoundsleepatnightafterlongjouney.Pleasecheckinthere,andI'llcrryyourbaggageoffthevan.第25頁/共30頁3Activity

Youareaskedtogiveashorttalkonthebusinesstopicbelow.

Whyandhowdopeopleproceedwithsmalltalkafterexchanginggreetingsinabusinesscircumstance?◆Functionofsmalltalk◆Propertopicsforsmalltalk◆Impropertopicsforsmalltalk第26頁/共30頁3ActivityGroupWorkDrawaroughscheduleforavisitingteam(including15people,vis