商務職業(yè)英語 unit 6 keeping in touch

IntegratedSkillsLearningThroughDoingFormativeAssessmentTask-basedApproachClassroomActivitiesUnit

6

KeepinginTouchUnit6KeepinginTouchInthisunit,youwillacquiretheabilitiesto:☆Nametheoptionsforkeepingintouch☆Buildinterpersonalrelationships☆Createelectronicrapport☆Createaneffectiveresume☆Makeshortinformalspeeches☆Developstrategiestokeepintouchwithclients☆

DevelopspecificskillsthatapplytoE-mailwritingFocus

SectionIListeningSectionIIReadingSectionIIISpeakingSectionIVWritingKeepinginTouchBuildingYourNetworkBuildingInterpersonalRelationshipsCreatingElectronicRapportUnitArrangementSection1Listening

KeepinginTouch

Task1

Naming

TheseOptionsWriteproperwordsintheblanksaccordingtothepictures,thenlistenandcheck.thank-younotepostcards

Task1e-mailDirectmailTask1instantmessagingfriendlychatTask1TeleconferencingMeetinginpersonTask11.Whenmarketingyourproductorservicewithpostcards,youneedthreecompetitiveadvantagestosucceed.Itmustgetattention,itmustbefast,anditmustbecheapenoughtofitinyourmarketingbudgetoverthelongterm.2.Morepersonalandlessregularthanotherformsofkeep-in-touchmarketing,theold-fashionedthank-younotecanworkwondersforyourbusiness.Whensomeonebuyssomething,especiallyabigorder,youcansendhimone.3.DirectMailisawayofadvertisinginwhichadvertisersmailprintedadstolargegroupsofconsumers.Itisusedinmanydifferentsituations,forexample,storestypicallyusedirectmailtoadvertisenewproductsortodistributecoupons.4.Fromnewsletterstoorderconfirmations,e-mailisanincreasinglyimportantaspectofdoingbusiness.Itcanbeusedtosendupdatesaboutnewproducts,services,newlocationsandetc.Tapescripts:5.Themostobviouswaytostayintouchisbypickingupthephoneandcallingyourclients.Afriendlychatisagreatwaytobuildorenhanceanyrelationship.6.Therearelotsoffreeprogramsthatyoucanusetostayintouch,butmyfavoritesoftwareforinstantmessagingandvideocallsisWindowsLiveMessenger.7.Meetingwithyourclientinpersonisanotherkeywaytogettoknowyourclientthatbeginswhenyouareworkingwiththem,butpaysoffinthelongrun.Thiswayyouwilllearnsomuchmoreaboutyourclientanditwillhelpyoubuildasolidrelationshipforthelongterm.8.Teleconferencingservicesareenjoyingasurgeinthebusinessworld,asmoreandmoreorganizationshaveturnedtosuchservicestohelpcommunicate,whilereducingtheirrelianceontravel.Tapescripts:Task2

GivingafarewellspeechTask2Listentothedialogueandfillintheblanks.SophiaisreturningtoAustralia.Her①____________atAlibabaGrouphaveorganizedafarewellparty.QianLuismakingafarewell②_____________.QianLu:Sophia,I’dliketothankyouon③__________ofeveryoneforyourexcellentcontributiontoAlibaba.You’vebeenafun,creativeand④_____________lady.Youcan’timaginehowmuchwe’ve⑤_____________workingwithyou.We’llmissyoualotandwehopeyouwillcomeandvisitsometime.Pleaseacceptthissmallpresentasan⑥_____________ofourappreciationandfriendship.colleaguesbehalfspeechdiligentenjoyedexpressionTask2Listentothedialogueandfillintheblanks.Sophia:Thankyou,QianLu,andthankyou,everybodyforyourgood⑦_____________andforthepresent.Formypart,I’djustliketosayhowhappyI’vebeenworkingwithyouall.It’sbeenabig⑧_____________butwe’vebeenagreat⑨_____________andI’velearnedalot.I’llbesuretowriteand⑩_____________________…Oh,thankyou!ThegiftisbeautifulandIloveit.wishesteamchallengeyou’veallgotmye-mailGroupWorkTherearemanysituationsinwhichpeoplesayfarewelltoeachother.Whatarethemostcommonoccasions?OccasionsSomeoneismovingtoanotherorganization,community,company,positionorplace.graduationceremony?FarewellSpeechChecklistConcludingthepastperiodanemotionalfarewelladdressReasonsforLeavinggivepublicconclusionAnappreciativetributeApublicrecognitionFarewellSpeechDescribeyourEmotionsandFeelingsBusinessEnglishforCareers

FarewellSpeechChecklist

IfSomeoneElseIsLeaving1.Expressesappreciationforthewayyouworked,co-operated,learnedorlivedwith.2.Characterizetheleavingperson.3.Linkherorhimtothehistoryofthecommunity,place,company,schoolorcollege.4.Achievements,successfulprojects?5.Memories,stories,anecdotes?6.Whyissheorheleaving?Whatdoyouthinkofit?Describeyourfeelings.7.Wishherorhimallthebestforfuturesuccesses.8.State:Wewon'tforgetyou,followedby:Youwon'tforgetuseither.Andtellwhy.Concludeyourfarewellspeechwithpresentingagift.

BusinessEnglishforCareers

FarewellSpeechChecklistIfYouAreDeparting1.Tellwhatyoulikedaboutthepeopleyouworked,co-operated,learnedorlivedwith.2.Mentionsomespecialpeoplewithwhomyouhaveworkedclosely.3.Describeyouremotionsfortheplaceorpositionyouareleaving.Theclassicalthreeare:anticipation,excitementandapprehension.4.Thanktheminyourfarewellspeechfor:xxyearsofthebestofeverything,theopportunitiestoworkwiththebestpeople,andforthechancestobeapartofinterestingexperiences.5.Whyareyouleaving?Whatdoyouthinkofit?Describeyourfeelings.6.Whatareyougoingtodo?Why?Achancetoextendyourself?How?Newchallenge?7.Whatareyourhopesandwishesforthosewhoremain?8.Statingagratefultributetothepeoplewhoareremainingistheperfectendofyourfarewellspeech.BusinessEnglishforCareersAnyway,whatyousay,whenyouwanttosayit,andthemannerinwhichyouaregoingtotalk:allhavetobeappropriatetotheceremonialoccasion.Inotherwords:linkyourfarewelladdresstothehistoryofthecommunity,place,company,schoolorcollege.

Task3

AskingforsuggestionsTask3

Listentothedialogueaboutameetingandfinishthetasks.1.MatchtheEnglishwordswiththeirChineseequivalents.

1.concise A.關于2.relevant B.簡潔的3.quote C.相關的4.original D.引用5.format E.原創(chuàng)的，最初的6.italics F.格式，版本7.plain G.斜體字8.error H.簡單的，無格式的9.boldtype I.錯誤10.pertainto J.粗體Task32.ListentotheconversationanddecidewhatarethesuggestionsmadebyBraintowriteaneffectivee-mail?Pleasechoosethecorrectanswersinthefollowinglist.A.messagemustbeshort B.divideashortmessageintoparagraph-sizedpiecesC.useameaningfulsubjectlineD.messagesmustberelevanttothesubjectE.messagesshouldbebeautifullyformatted F.aplaintextmessageisok.√√√√Task33.Listentothedialogueagainandchooseacorrectanswerforeachquestion.1)TowhomdoesAnniesendtheemail?A.Hercolleague.B.Herboss.C.Herclient.D.Heraunt.√Task33.Listentothedialogueagainandchooseacorrectanswerforeachquestion.2)WhichofthefollowingisNOTthebaseofwritingaccordingtoBrian?A.SpellingB.ModificationC.GrammarD.Punctuation√Task33.Listentothedialogueagainandchooseacorrectanswerforeachquestion.3)WhichofthefollowingisNOTmentionedinthisdialogue?A.messageB.subjectlineC.formatD.nameofthereceiver√Task3Tapescripts

AnnieSong:Iwouldliketosendane-mailtoaclientofmine.CouldyoutellmewhatIshoulddowiththee-mailwriting?Brian:Certainly.First,allmessagesshouldbeasshortandconciseaspossible.Ifthemessageistoolong,dividethetextintoparagraph-sizedpieces,soitiseasiertoread.Second,useameaningfulsubjectline.Ifthereceiverisverybusyandcan’tfigureoutwhatane-mailisaboutfromthesubjectline,themessagewillusuallybeignoredorevendeleted.Third…AnnieSong:Oh,excuseme.It’shardformetorememberall.Ihavetoputdownwhatyousaid.Brain:That’sallright.MayIgoahead?AnnieSong:Yes,please.Task3Tapescripts

Brain:Third,makesureallmessagesarerelevanttothesubject.Whenyouarereplyingtosomeone,quotethepartsoftheoriginalmessagethatpertaintoyourreply.Doyouhaveanyotherquestions?AnnieSong:Yes.DoIneedtoformatthemessages?Imean,doIneedtoformatthemwithspecialitalics,boldtype,etc?Brian:No,justsendaplaintextmessage.Itisgreattosendoutbeautifullyformattedmessagesbutsomemailsystemwillnotdeliverthemessageinthesameformatasitwassent.Aplaintextmessagewillnotlookworsethanitdidwhenyousentit.AnnieSong:NeedIpayattentiontothegrammar,spellingandpunctuation?Task3Tapescripts

Brian:Sure.Theyarethebaseofwriting.Actually,aspellingandgrammarcheckfeatureisavailableine-mailprogramtoday.OryoucantypeyourmessageinMicrosoftWord,checkforanyspelling,punctuationorgrammarerrors,thencutandpastethemessageintothebodyofe-mail.AnnieSong:Isee.There’ssomuchtolearnaboute-mail.Thankyouverymuch.Brain:Notatall.Task3DiscussionComparethefollowingtwoe-mails(A&B),whichoneofthetwoe-mailswouldyouprefertohavereceived?Giveyourreasons.Whatkindofimpressiondoeseache-mailgivethereader?Thinkaboutit

BuildingYourNetworkSection2ReadingComingnext…

Task1

CompanyProfileBusinessEnglishforCareersCulturalAwarenessAcompanyprofileisessentiallyaresumeforyourcompanythatyouusetoestablishyourcredibilitywiththemarketyouserve.Yourcompanyprofilehelpspotentialcustomerstounderstandyourbusinessaswellastounderstandyourcompany’sapproach,uniquestrengths,andexperience.Yourcompanyprofiledemonstratesyourcompany’sabilitytoeffectivelymeetcustomerneeds.PairWork.Supposeyouwerethesalesrepresentativefromoneoftheabove-mentionedcompanies,youwanttoestablishbusinessrelationshipwithyourpartner.Howwouldyouintroduceyourcompanyandconvinceyourpartnertocooperatewithyou?

Readthefollowingcompanyprofilescarefullyandfinishthetask.Task1SampleDialogue

SalesRepresentative:

Goodmorning,Mr.Smith.ThisisMr.ZhaofromChina.Wegetyournameandaddressonline.Wenotedyourbuyingdairyproductsinformationtoday.I’mthesalesrepresentativeofBrightDairy&FoodCo.LtdWishyouhaveinterests.

Customer:Nicetoknowyou,Mr.Zhao.Surelywearelookingforsuppliersofdairyproductsrecently.Sogladtogetyourphonecallforthismatter.

SalesRepresentative:

Great!Wecansurelymeetyourdemand.OurcompanyhasthelargestpastureintheEastAsiaanda500,000tonannualproductioncapacity.

Customer:WeareoneofthemostpowerfulwholesalersofdairyproductsinVietnam.Wewishtoestablishlongtermbusinessrelationshipwithyourcompanyinthefuture.

SampleDialogue

SalesRepresentative:

Thesameidea.Wewillofferyoubestqualitydairyproductswithcompetitivepricethen.

Customer:Wonderful!Weshouldnegotiatemoredetailsfurther.Iwillsurelyvisityourcompanyassoonaspossible.

SalesRepresentative:The109thCantonFairwillbeheldonApril15th.OnepurposeofmyphonecalltodayistoinviteyoutoparticipatethisFair.NewproductswillbeexhibitedontheFair.

Customer:

Thankyou.Iwillsurelygoifthereisnounexpectedeventoccurs.ItwillbemyfirsttimetoChina.Wishtogetyourhelpandwishtoreceiveyourinvitationletterforvisaapplication.

SampleDialogue

SalesRepresentative:IwillsendyoutheinvitationlettertomorrowandIwillarrangeforyourcoming.IwillmeetyouatPudongInternationalAirportinShanghaithen.Pleasegivemeyourflightnumberanddetailedscheduleifyouhave.

Customer:Soniceyouare!Iamsurewewillestablishthebestbusinessrelationships.Lookforwardtomeetingyousoon.

SalesRepresentative:

Wishwehaveasuccessfulcooperationandgetmutuallybenefits.Keepintouch.Goodbye.Customer:

Goodbye.SampleDialogue

AnnieSong:Iwouldliketosendane-mailtoaclientofmine.CouldyoutellmewhatIshoulddowiththee-mailwriting?Brian:Certainly.First,allmessagesshouldbeasshortandconciseaspossible.Ifthemessageistoolong,dividethetextintoparagraph-sizedpieces,soitiseasiertoread.Second,useameaningfulsubjectline.Ifthereceiverisverybusyandcan’tfigureoutwhatane-mailisaboutfromthesubjectline,themessagewillusuallybeignoredorevendeleted.Third…AnnieSong:Oh,excuseme.It’shardformetorememberall.Ihavetoputdownwhatyousaid.Brain:That’sallright.MayIgoahead?AnnieSong:Yes,please.

Task2

PassageReadingLead-in

Activity

–ThinkaboutitWhat’syourunderstandingofthefollowingquotation?Noemployertodayisindependentofthoseabouthim.Hecannotsucceedalone,nomatterhowgreathisabilityorcapital.Businesstodayismorethaneveraquestionofcooperation.OrisonSwettMarden

(1850-1924)wasanAmericanwriterheldadegreeinmedicinewasasuccessfulhotelownerOrisonSwettMarden(1850-1924)Lead-in

Activity

–ThinkaboutitLookatthefollowingpictures,whatdoyousee?

NetworkofpeopleScanthepassageandmarkthefollowingsentenceswithTrueorFalse.()1).Somedayyouwillrealizeyourclientsorcustomerareleadingaparallellifetoyou.()2).Yourinitialcontactcanhelptolinkyoutomorepeopleonhisorhercontactlist;thesepeoplemaybecomeprospects.()3).Afterexchangingthebusinesscardsyoucanexpectaphonecallfromyourclient.()4).Ifyoucontactcertainclientsregularly,theywillcometoexpecttohearfromyou.()5).Whenyourclientstaketheinitiativeincontact,youcanmakefewerphonecallswiththem.

F

TFFirstreading

--scanning

T

TReadthepassageagainandunderstandthedifficultlanguagepoints跳槽How

oftenhaveyousaidtoafriendorcolleaguethatyoumustkeepintouchandreallymeantit,butfailtodoso?Timeseemstoflybyandbeforeyourealizeitmonthsandthenyearshavegonebyandyouhavelosttouch.Otherthingsgetintheway,yourwork,relationshipsandfamilymattersandwhilstyouwonderwhathashappenedtothem,youneverseemtohavethetimetosendanemailorpickupthephone.Thesamemaybetrueofthemandtheynevercontactyouastheyhavelostyourdetailsorhavemovedontonewjobopportunities.

Secondreading--IntensivereadingTheGoldenRuleofNetworking同事沒能做成Readthepassageagainandunderstandthedifficultlanguagepoints平行的客戶

Thenonedayyourealizethattheyhavebeenleadinga

parallel

lifetoyouorareemployedbyacompanythatyouwouldliketoworkfor.Ifonlyyouhadkeptintouch…orcontactedthemsooner…

Thesameistrueforyourclientsandcustomers.Secondreading--Intensivereading雇傭Readthepassageagainandunderstandthedifficultlanguagepoints培養(yǎng)Sevenwaysto

foster

solidrelationshipswithclients,yearafterprofitableyear.Networkingisanintegralpartofbusinesslife.Networkinginvolvesdevelopinganextensivelistofpeopleyouhavemetthroughvarioussocialandbusinessfunctionswhomightbeabletogiveyoubusinessleads,offeryouadviceorintroduceyoutootherusefulcontacts.Networkingisnotjustexchangingbusinesscards.ItisaboutSecondreading--Intensivereading…的組成部分盈利的1交換名片Readthepassageagainandunderstandthedifficultlanguagepoints提起維系buildingrelationshipswithothers.Itisaboutgivingfirstbeforeexpectingtoreceive.Itisaboutmakingcontacts,andthendevelopingrelationshipssothateachpersoncanfeelcomfortablereferringtheotherperson’sservicestoothers.Maintainingrelationshipstakeswork.Secondreading--IntensivereadingReadthepassageagainandunderstandthedifficultlanguagepoints繁榮Yourbusinessthrivesonyoumakingcontactsandgettingnewbusiness.Whathappensafteryou'vemadethesaleandtheyarenowyourclients?Howoftenshouldyoubeintouchwiththatperson?Whataresomerulesofthumbforkeepingintouchandnurturingyourrelationship?Remember,clientsaretheheartofyourbusiness,soyouneedtoletthemknowyoucareaboutthem.Ifyoudon't,yourcompetitorswill.Secondreading--Intensivereading…的組成部分競爭對手2Readthepassageagainandunderstandthedifficultlanguagepoints建議Hereareseveraltipsforkeepingintouchandstrengtheningyourbusinessrelationships:1.Makeacontactlist.Trytogetthefollowinginformationforeachcontact:name,organization,jobtitle,emailaddress,phonenumberandhowyouknowthisperson.Addthedateofthelasttimeyouhadanycontactwitheachperson.Meanwhilebuildadatabase

ofyourcontacts'specialevents:birthdays,businessanniversaries,etc.Secondreading--Intensivereading周年紀念增強資料庫Readthepassageagainandunderstandthedifficultlanguagepoints不管2.Spreadoutyourcontacts.Regardlessofthetypeofrelationshipwithyourclients,regularcontactisgenerallygood.Twoshortmeetingsorphonecallsaremorebeneficialthanonelongsession.Eachmeetingbecomesanopportunitytostrengthentherelationshipandtoenhanceyour

visibilityandrecognition.Secondreading--Intensivereading認可有幫助的可見性會談Readthepassageagainandunderstandthedifficultlanguagepoints3.Schedulepredictably.Stayintouchwithyourclientsregularly.Trainthemtoexpecttohearfromyouatcertaintimes.Forexample,ifyouusuallycontactcertaincustomersduringthefirstweekofeveryquarter,theywillcometoexpectitandwillbudgettimeforyou.Iftheydon'thearfromyou,theymayactuallycalltoseehowyouaredoingontheirown.Secondreading--Intensivereading季度預算會談安排Readthepassageagainandunderstandthedifficultlanguagepoints4.Makeeachcontactleadtothenext.Beforeconcludingameetingortelephoneconversation,schedulethedateofyournextcontact.Inwrittencorrespondence,closebystatingthedateyourcustomershouldexpecttohearfromyouagain:"I'llsendyouanoteore-mailbytheendofthequarter."Havingmadethecommitment,you'remorelikelytofollowthrough.Thispracticeestablishesachainofcontacts,witheachmeetingleadingtothenext.Secondreading--Intensivereading承諾書面函件結束Readthepassageagainandunderstandthedifficultlanguagepoints5.Assumeresponsibilityformakingcontact.Youcan'tcontrolwhetherclientswillcontactyou,butyoucancontrolwhenyoucontactthem.Taketheinitiative;stayintouchwithyourcustomers.Thisisespeciallyimportantforyourmostimportantclients.Whenclientsorcustomersdonotfeelcaredfor,theyaremorelikelytotrysomeoneelse.Bystayingintouchwiththem,youaremuchmorelikelytoheadoffpotentialproblemsdowntheroad.Secondreading--Intensivereading阻止?jié)撛趩栴}的出現(xiàn)采取主動承擔責任Readthepassageagainandunderstandthedifficultlanguagepoints6.Invitethemtonetworkingevents.Onewayofmakingsuretostayincontactwithyourcustomersistoinviteselectedonestosomeofthenetworkingeventsthatyougoto.Thisisagreatwaytomeetwiththem

periodically

whilegettingyououtofyourcavetonetworkandtomeetotherpeople.Secondreading--Intensivereading定期的選定的Readthepassageagainandunderstandthedifficultlanguagepoints7.Sticktoyourplan.Asyouachievesuccessinestablishingroutineswithyoursources,someofthemmaybegintakinginitiativewithcontact.Don'tletthisinterferewithyourcontactschedule--thatis,whentheyinitiatethecall,don'tcountitasoneofthecontactsyou'vescheduled.Secondreading--Intensivereading把…看作成功地做到了干擾Readthepassageagainandunderstandthedifficultlanguagepoints

Successfulnetworkingseparatesthemediocrebusinessperformersfromthebusinessworldstars.Don’tmissachancetoexpandyournetwork;everycontactyoumakehasthepotentialtobethemostvaluableonetoyousomeday.Secondreading--Intensivereading擴展把…區(qū)分開來平庸的

Networking

involvesdevelopinganextensivelistofpeopleyouhavemetthroughvarioussocialandbusinessfunctionswhomightbeabletogiveyoubusinessleads,offeryouadviceorintroduceyoutootherusefulcontacts.

1多個定語從句修飾people

主語謂語

Networking

involvesdevelopinganextensivelistofpeopleyouhavemetthroughvarioussocialandbusinessfunctionswhomightbeabletogiveyoubusinessleads,offeryouadviceorintroduceyoutootherusefulcontacts.

1Businessleads:

Alead,inamarketingcontext,isapotentialsalescontact:anindividualororganizationthatexpressesaninterestinyourgoodsorservices.商機構建關系網(wǎng)需要開掘各種聯(lián)系人，在社交或商務場合結識的人會給你帶來商機，提供建議，并把你介紹給其他人。Translation:

Whataresomerulesofthumbforkeepingintouchandnurturingyourrelationship?

保持聯(lián)絡，培養(yǎng)關系的經(jīng)驗法則又有哪些？rulesofthumb:

Translation:aruleorprinciplethatprovidesguidancetoappropriatebehavior經(jīng)驗法則2Agoodruleofthumbisthataportionofriceistwoandahalfhandfuls.

Whataresomerulesofthumbforkeepingintouchandnurturingyourrelationship?

nurture:

tohelpsomeoneorsomethingtodevelop2acarefullynurturedgardenAsarecordcompanydirector,hisjobistonurtureyoungtalent.2.TranslatethefollowingsentencesintoChinese.Therearesevenwaystofostersolidrelationshipswithclients.1.Makeacontactlist.2.Spreadoutyourcontacts.3.Schedulepredictably.4.Makeeachcontactleadtothenext.5.Assumeresponsibilityformakingcontact.6.Invitethemtonetworkingevents.7.Sticktoyourplan.

建立穩(wěn)固的客戶關系要注意以下七點：1.列出聯(lián)系人名單；2.開展聯(lián)系；3.預先安排；4.一次聯(lián)系引出下一次聯(lián)系；5.主動聯(lián)系；6.邀請客戶參加社交聚會；7.堅持執(zhí)行計劃。

2.TranslatethefollowingsentencesintoChinese.Listeningtocustomers,fittingtheirneedsintoyourframework,andthenconsistentlyimprovingyourlevelofservicewillturnyourcustomersintoravingfans.

傾聽客戶，了解顧客的需要，持續(xù)改進你的服務水準，顧客定會趨之若鶩。Imaginethatyoudon’twanttosendthefollowingmessagesviae-mail.Decidewhatthebestwayisforeachmessagetobetransmittedandputitintopractice.Forexample,youcansendaletter,afaxortalkonthephone.SupplementaryreadingMessage1From:AmyTo:GlanThanksforyourcallyesterday.Here’sthequoteyouwantedforourBusiness

Excellenceprogram.Date:14MayTime:09.30—16.30

Place:HolidayInn

Included:Trainingpack&lunchCost:￡499perpersonI’veattachedaWORDfilewiththecourseschedule.Bestwishes,MessageIcanbetransmittedasafax

Message2From:AliceTo:JohnIreceivedyourmemoandwilldiscussitwithEriconWednesday.Bestwishes,Message2canbetransmittedonthephone

Message3From:AliceTo:JohnThankyouforyourenquiryofNov.10regardingBusinessExcellencetrainingcourse.WeareabletoofferthefollowingseminarfortheweekcommencingonDec.15th:Training:BusinessExcellenceLevel2Duration:5days,9:00a.m.—5:00p.m.Venue:HolidayInnDelegates:FiveCost:$500perpersonPleasefindenclosedacopyoftheseminarschedule.Shouldyouhaveanyfurtherinformation,pleasedonothesitatetocontactmeaYourssincerely,Message3canbetransmittedasaletter

BusinessEnglishforCareerse.g.Afterattendingatradefair,howwouldkeepintouchwiththoseyou’veexchangedbusinesscards?Howwouldyougettoknowpeopleattheyear-endpartyandkeepintouchwiththeminthefuture?Whatcanyoudotoestablisharelationshipwithastrangermorequickly?1).Canyouthinkofsomeothercreativewaystokeepintouch?ExtendedThinkingBusinessEnglishforCareersCreativewaystokeepintouchInterviewacustomerorcontactforanarticleyouarewriting.Everyonelikestobethoughtofasanexpert.Sendyourcontactacopyofthepublishedarticleandoffertosendittohiscontacts.You'llpromotetheexpert,increaseyourcredibilityandgainexposuretopotentialclients.Askaclient,contactorcustomertoreviewandcommentonsomethingyou'vewritten.Thiscouldbeabrochure,salespiece,articleorletter.Askforsuggestions.Sendathankyounote.Inviteclientsandpossiblefutureclientstoattendaballgameorconcert,enjoyaroundofgolfgameoftennisorahike.Hostabackyardbarbequeorplanoneatalocalpark.Invitethosewhomyouknowwillenjoyandbenefitfromgettingtoknoweachother.Givegifts.

ExtendedThinkingReference:BusinessEnglishforCareers2).Whataresomeoftheabilitiesyouneedtobecomeaneffectivebusinesscommunicatorintheglobalmarket?Herearesomeofthebasicabilitiesthatyouneed:Abilitytoexpressyourself.Abilitytouseanalyticalskills.Abilitytoexercisesomecreativityinwritingandspeaking.Abilitytoempathizewiththereader.AbilitytousegoodEnglishskills.Reference:ExtendedThinkingBusinessEnglishforCareersTheadvantagesanddisadvantagesofdifferent

communicationchannelsExtendedThinkingSection3

Speaking

BuildingInterpersonalRelationshipsComing

next…OfficeRoutines1

3

4

2

MakingaFarewellSpeechDevelopingStrategies

FororAgainstEstablishingLong-termCooperation

TasksforSpeaking

Task1

MakingaFarewellSpeechTask1Warm-upTherearemanysituationsinwhichpeoplesayfarewelltoeachother.Whatarethemostcommonoccasions?Thinkaboutitandthenfillintheblankswiththewordsgivenbelow.Changetheformifnecessary.retirefuneraltran