cabinserviceenglish鄧彥東修改-20081223中午

民航乘務(wù)英語會話本書與其他學(xué)科的關(guān)聯(lián)性民航乘務(wù)服務(wù)技能服務(wù)行業(yè)用語民航概論實用英語口語英美國家概況中外文化差異航空法規(guī)本課程重點和難點英語發(fā)音和語調(diào)語言點和專業(yè)詞匯部分語法課堂練習(xí)課后作業(yè)ContentsUnit1TelephoneBookingService電話定票服務(wù)Unit2DepartureI離港IUnit3DepartureII離港IIUnit4WelcomeAboard歡迎登機(jī)Unit5In-flightServiceI飛行中的服務(wù)IUnit6In-flightServiceII飛行中的服務(wù)IIUnit7SpecialService特殊服務(wù)Unit8Pre-Landing降落前Unit9ArrivalI到達(dá)IUnit10ArrivalII到達(dá)IIAdditionalInformation:InterviewTechniques面試技巧Unit1TelephoneServiceStudythefollowingexpressionsbeforeyoureadthedialogues:Economy(經(jīng)濟(jì)的)available(有,可獲得的)departure(離港)AirChina(中國國際航空公司)via(經(jīng)由)ChinaEastern(中國東方航空公司)reservation(預(yù)定)waitinglist(等候名單)one-wayticket(單程票)returnticket(往返票)ticketinformation(機(jī)票信息)Fillintheblanksusingtheexpressionsyou’vejustlearned(therearemoreexpressionsthanblanks):Ifyouwanttogototheconcert,you'llhavetomakea

,ortherewillbenotickets.The

ofthetrainwasdelayed.Sheisonthe

formedicaltreatment.Peoplealloverthecountryarehavingan

driveinordertosavemoneyforthosewhosurvivedtheearthquake.IsentamessagetoMary

herbrother.I'msorry,thoseovercoatsarenot

inyourcolorandsize.Nowlistentothedialogues:(1)TelephoneBookinganEconomyFlight(2)BookingaNonstopFlight(3)PuttingaPassengeronaWaitingList(4)BookingaVegetarianPassengerStudythedialogues:I’dlikeaneconomyflighttoHainan…wouldlike:想要Therearenoseatsavailablethatafternoon.那天下午已經(jīng)沒有座位了。Whendoyouwanttotakeyourdeparture?您打算何時離開？…allseatshavebeenbooked.所有座位都已經(jīng)預(yù)定出去了。Pleasereconfirmyourreservationnolaterthan72hours.請在72小時內(nèi)重新確認(rèn)您的預(yù)定。

Youmaysubstitutesomesentenceswiththeexpressionsbelow:Greetings:Nice/glad/pleasedtosee/meetyou.見到你很高興。Couldn’tbebetter.再好不過了。I’minagoodmoodtoday.今天心情好。I’mundertheweathertoday.不舒服。I’mnotmyselftoday.不舒服。ExpressingandAnsweringGratitude:Idon’tknowhowtothankyou.真不知該怎么謝你。Ireallyappreciatewhatyouhavedoneforme.謝謝你為我做的一切。Don’tmentionit.小事一樁，不值一提。It’snothing.沒什么。Classperformance:YouareinabookstoreandyouwanttofindthelatesteditionofHarryPorter.Theassistantcomestohelp.Expressyourgratitudewiththesentencepatternsyou’vejustlearned.Classperformance:A:

Goodmorning,madam.WhatcanIdoforyou?B:

Goodmorning.IwanttofindthelatesteditionofHarryPorterbooks.Doyouknowthelocationofthisbook?A:

Ok,ifyougotothethirdfloor,youmayfindmanybookshelves.Ifyougoto3A,youmayfindthisbookonthetop.B:

I’vejustcomebackfromthatplace.Ididn’tfindanyHarryPorterbooks.A:

OK.ThenI’llshowyoutheway.Thiswayplease.Hereitis.B:

It’sverykindofyoutohelpme.A:

Mypleasure.Backgroundnotes:E-ticket:電子客票。電子客票預(yù)定流程Bookingreference/flightinformation:訂票參考信息/票務(wù)信息Contactnumbers:聯(lián)系方式Physicallydisabled:身體殘疾Airportterminal:機(jī)場航站樓Cot:嬰兒車Unaccompaniedminor:無人陪伴兒童Specialdietaryneeds:特殊飲食要求Boardingpass:登機(jī)牌Supplimentaryknowledge:

Whatinformationcanyoufindonanairticket?飛機(jī)票endorsements/restrictions

前往城市to

旅客姓名nameofpassenger

承運人carrier

航班號flightno.

起點城市from

座艙等級class

起飛日期date

機(jī)號planeNo.

起飛時間time

機(jī)座號seatNo.

訂座情況status

機(jī)票確認(rèn)ticketconfirm

登機(jī)口gate

OtherEnglishversionsofflightattendants：

steward/stewardess,airhost/hostess,airlinesteward/stewardess,cabincrew,airlinehost/hostess.

Homework:

ReaddialoguesFormdifferentlanguagegroupsanddogrouprole-playsA-CTopicforthisunit—“whyIwanttobeanairhost/hostess”.Unit2DepartureIStudythefollowingexpressionsbeforeyoureadthedialogues:Unaccompaniedchildren(無人陪伴兒童）passport(護(hù)照）detail（細(xì)節(jié)）isleseat（靠過道座位）suitcase（行李箱）groundstaff（地勤人員）disabledperson（殘疾人）checkin（辦理登機(jī)手續(xù)）lift（抬，舉）handluggage（手提行李）individual（單獨的）boardingcard（登機(jī)卡）eventually（最終）embassy（大使館）gothroughsecurity（過安檢）dutyfreeshop（免稅店）traveler‘scheck（旅行支票）lostpropertyreport（物品遺失報告單）departuretime（離港時間）regulation（規(guī)定）Dublin（都柏林，愛爾蘭首都）Amsterdam（阿姆斯特丹，荷蘭首都）Fillintheblanksusingtheexpressionsyou’vejustlearned(therearemoreexpressionsthanblanks):Heworkedsohardthat

hemadehimselfill.Thisboxistooheavyformeto

.Quiteanumberofyoungpeoplemaintainthatmoneyisa

tohappiness.Itisa

ofthefootballclubthatdogsarenotallowedinside.Each

boyintheclasshashisownpersonalities.Thereistoomuch

inhisspeech.Thepricesofthegoodsin

were20to40percentlowerthaninnormalstores.Nowlistentothedialogues:(1)ArrangingCheckinforUnaccompaniedChildren

(2)ArrangingCheckinforaDisabledPerson

(3)AttendingtoaPassengerwithLostProperty(4)PassengersMissingFlightsStudythedialogues:Wouldyoumindplacingthecaseonthebeltplease?請您把箱子放到傳送帶上可以嗎？（或“您介意…嗎？”）Iwillgeteverythingsortedoutforhim.我會替他把一切都妥善安排好。

Iwaswondering

ifanyonehasturnedinapassport.我不知道是否有人交上來一本護(hù)照。Inthesuit-dressdepartment…在服裝部

…sotheycanissueyouanewpassportincaseitdoesn’tshowup.如果護(hù)照沒找到他們會給您發(fā)一本新的。Youmaysubstitutesomesentenceswiththeexpressionsbelow:GivingdirectionsandpositionsIt’sjusttoyourleft在你左側(cè)It’sopposite....在對面It’sjustaroundthecorner.在拐角處It’snextto....和…相鄰It’slocatedin/on.....位于…It’ssituatedin/on.....位于…ExpressingcertaintyanduncertaintyCertainty:Itiscertain.那是一定的。Nodoubt....毫無疑問…Iamsure/certainthat....我很確定…Iampositivethat...我很確信…Uncertainty：Italldepends.那不一定。It’shardtosay....很難說…ExpressingdisappointmentWhatashame!真遺憾！Howapity!真遺憾！Howcouldallthishappentome?這些怎么都讓我趕上了？I‘mfeelingdown.我很郁悶。I‘minlowspiritstoday.今天心情不好。Ihavenomoodtoworknow.我都沒心情工作了。I‘dexpectedittobemuchbetter.這比我想象的要糟糕得多。Classperformance:Youandyourfriendstalkalotaboutyouroldschooldays.Backgroundnotes:擴(kuò)展詞匯－－機(jī)場指示牌

機(jī)場費airportfee

國際機(jī)場internationalairport

國內(nèi)機(jī)場domesticairport

登機(jī)牌boardingpass(card)

機(jī)場候機(jī)樓airportterminal

護(hù)照檢查處passportcontrolimmigration

國際候機(jī)樓internationalterminal

行李領(lǐng)取處baggageclaim

國際航班出港internationaldeparture

國際航班旅客internationalpassengers

國內(nèi)航班出站domesticdeparture

中轉(zhuǎn)transfers

衛(wèi)星樓satellite

中轉(zhuǎn)旅客transferpassengers

中轉(zhuǎn)處transfercorrespondence

過境transit

進(jìn)站(進(jìn)港、到達(dá)）arrivals

貴賓室V.I.P.room

海關(guān)customs

購票處ticketoffice

登機(jī)口gate候機(jī)室departurelounge

航班號FLTNo(flightnumber)

出租車乘車點Taxipick-uppoint

巴士乘車點coachpick-uppoint

預(yù)計時間scheduledtime(SCHED)

租車處carhire

公用電話publicphone;telephone

廁所toilet;W.C.;lavatories;restroom

由此乘電梯前往登機(jī)stairsandliftstodepartures

餐廳restaurant

迎賓處greetingarriving

酒吧bar

由此上樓up;upstairs

咖啡館coffeeshop;cafe

由此下樓down;downstairs

免稅店duty-freeshop

銀行bank

郵局postoffice

貨幣兌換處moneyexchange;currencyexchange

出售火車票railticket

訂旅館hotelreservation

旅行安排tourarrangement

行李暫存箱luggagelocker

行李牌luggagetag

Homework:

ReaddialoguesFormdifferentlanguagegroupsanddogrouprole-playsA-CTopicforthisunit—“HowshallIpreparetobeanairhost/hostess”.Unit3DepartureIIStudythefollowingexpressionsbeforeyoureadthedialogues:infant(嬰兒）buggy(童車）carry-onbag(手提行李）emergencyexitseats（靠緊急出口的座位）scissors（剪刀）eyebrowtweezers（眉鉗）babypins（兒童別針）weightallowance(行李重量限額）remove(移動）voucher（優(yōu)惠購物券）delay（延誤）extraweightdesk（超重行李付費口）cellphone(手機(jī)）servicedepartment(售后服務(wù)部門）lipstick(唇膏）shoppingmall(購物中心）reserve(預(yù)定）destination(目的地）Fillintheblanksusingtheexpressionsyou’vejustlearned(therearemoreexpressionsthanblanks):Ihave

aroomforyouatthehotel.Thecompanygive

toitsemployeeswhenthepayrollcannotbemet.Aftera

ofonehour,wecontinuedourjourney.An

schoolisaschoolforchildrenfromaboutfivetosevenyearsofage.Iboughta

formylittlegirljustoneyearago.ButnowsheistoobigforitsoIwillhavetobuyabiggerone.Nowlistentothedialogues:(1)TravelingwithanInfant(2)PayingforExtraWeightLuggage

(3)FoodVoucher(4)LosingtheBoardingCardStudythedialogues:I’mcheckingintwo.我為兩個人辦理登機(jī)手續(xù)。

I’mafraidyouwillhavetoremovesomeitemsfromyoursuitcaseorpayfortheextraweight.恐怕您得丟掉手提箱里的一些物品，或者也可以付超重行李費。I’msorrytosaythatthisflightisdelayedforfourhoursduetobadweather。很抱歉由于天氣原因本次航班延誤４小時。…wewillletthepassengersknowstraightaway.我們會馬上通知乘客。Youmaysubstitutesomesentenceswiththeexpressionsbelow:☆ExpressingHappinessIt’sawonderfulidea.這主意好極了。That’sgoodtohear.聽你這么說真好。That’sterrificnews.這消息太棒了。I’mdelightedaboutthat.我對此很欣慰?！頔xpressingUnhappinessIt’sawful.糟糕。OhGod!Thingsjustseemtogetworse.天啊，事情變得更糟了。Idon’tlikeitI’drather....我不喜歡這樣，我寧愿…Ican’tbeartolisten…我無法忍受聽到…Ican’tstandthoserudepeople.我受不了那些粗人?！頜akeaComplaintSorry?Youmustbejoking.抱歉，你開玩笑吧。Iamashamedofyou.我為你感到可恥。Idon’tappreciatethewayyouspeaktoyourmother.我不贊成你跟你媽媽說話的方式。Youneedn‘thavetoldthemthat．你沒必要告訴他們的。Shecouldhavehelpedme,butshedidn’t.她本可以幫我，但她沒那么做。Sheisalwaysaskingsuchsillyquestions.她總問這種愚蠢的問題。ClassperformanceYouboughtacellphoneafewdaysago,butnowyoufindthatsometimesthephoneturnsoffautomatically.Thereforeyoucalltheservicedepartmenttocomplainaboutit.ClassperformanceA:

Goodmorning.Thisistheafter-saledepartmentofNOKIACompany.WhatcanIdoforyou?B:

Goodmorning.ThisisJennyspeaking.Iboughtacellphoneafewdaysago,butnowIfindthatthephonesometimesturnsoffautomatically.Ihavenevermetsuchaterriblething.A:

Ifeelsorryforthat.Butyoucantakeyourtelephonetoourcompanywithinoneweek.Wecansolvethisproblem.B:

Ifitistheonlyway,Ihavetoacceptthat.A:

Thankyouforyourunderstanding.B:

Seeyou.A:

Bye!Homework:

ReaddialoguesFormdifferentlanguagegroupsanddogrouprole-playsA-CTopicforthisunit—“Listthethingsyouneedtopackfortraveling”.Unit4WelcomeAboardStudythefollowingexpressionsbeforeyoureadthedialogues:aisle(過道）overheadlocker(頭頂置物架,另外的說法為：overheadbin,overheadcompartment）callbutton(呼叫按紐）vacant（空的，未占用的）block（阻擋）daypack（背包）stow（安置）shades(太陽鏡）fragileitems(易碎物品）recline（靠，倚）armrest（扶手）Fillintheblanksusingtheexpressionsyou’vejustlearned(therearemoreexpressionsthanblanks):Mynoseisall

upandIcanhardlybreathe.Inwinterpeopleusedto

carrotsandpotatoesinthecellar.Thetiredgirl

onthecouch.Arethereanyrooms

inthishotel?Nowlistentothedialogues:(1)WelcomingPassengersAboard(2)SeatArrangement

(3)BaggageArrangement

(4)Pre-takeoffCheckingStudythedialogues:Wouldyoumindsteppingasideandallowingtheotherpassengerspass?您可否讓開一點，讓別的乘客過去？I’mafraidit’stoobigtobestowedintheoverheadbin.恐怕太大了，頭頂行李架放不下。I’llhandleitwithcare.我會小心輕放。Wouldyoupleaseputyourseatintheuprightposition?請把座位調(diào)到垂直位置好嗎？Youmaysubstitutesomesentenceswiththeexpressionsbelow:☆ExpressingProhibition

Youarenotallowedto…你不可以…Iwon’tletyou…我不會允許你…Youdon’thavetherightto…你無權(quán)…Replies:Asyouwish.按你說的。Whyshouldn’tI…?我為什么不可以…？Youcan’tstopme!你擋不了我！☆ExpressingRequest

Wouldyoumindshowingme…?你介意我看一下…嗎？Wouldyoudomeafavorplease?可以幫忙嗎？CanIaskyoutoshowme…?可以讓您出示…嗎？Iwaswonderingifyoucouldhelpme.不知道您是否可以幫我。Excuseme,canyoulendmeahand?打擾，能幫我一把嗎？I’msorry,butImustaskyoutoshowme…?對不起，但請您務(wù)必出示…☆A(yù)skingforPermissionDoyoumindifItakeitaway?我把它拿走您介意嗎？MayIhavepermissionto…?可以允許我…嗎？Youdon’tmindifIputdowntheshade,doyou?您介意我把遮陽板放下嗎？IwonderifIcouldputthebagonyours.不知道可不可以把我的袋子放到你的上面。Woulditbepossibletoexchangeyourseatwithhis?您跟他換座位可以嗎？Couldyousparemeafewminutes?能否給我?guī)追昼姇r間？Classperformance:Yourschoolmateplanstogocampingattheweekend.Heintendstoborrowyournewtentandbarbecuestove.ClassperformanceA:

Excuseme,Angle?Couldyoupleasehelpme?B:

What’sthematter?A:

Iplantogocampingatthisweekend.Sodoyoumindlendingmeyournewtentandbarbecuestove?B:

Ofcoursenot.Pleasemakesurethatyoureturnthembytheendofnextweekbecausemyparentswillusethem.A:

I’mafraidIhavemanyflightsnextweek.B:

PerhapsyoucanreturnthemwithourregularmeetingnextWednesday.OK?A:

OK.B:

pleasemakesuretheyaresafeandsound.A:

Oh,don’tworryaboutit.B:

Ihopeyouhaveagoodtime.A:

Idon’tknowhowtothankyou.B:

It’snothing.(2)Passengersmustbegreetedonboarding.Itshouldbecheerybutsincereandwithfeeling.Theattendantsstandateachcabindoortowelcomethepassengerswithasmile:

Goodmorning\afternoon\evening！Welcomeaboard!ClassperformanceClassperformanceCA1CA2:Goodmorning,welcomeaboard.CA1:MayIseeyourboardingcardplease,Madam?PAX1:Hereyouare.CA1:Ok,thisway,please.CA1:Letmehelpyoufastenyourseatbelt.PAX1:Thankyouverymuch.CA1:You’rewelcome.CA2:Goodmorning,welcomeaboard.PAX2:Excuseme,mybagissoheavy.Canyouhelpme?CA2:Ok,Iwillhelpyou.Yourbag,please.(Passenger3hasjusthithisheadandstumbled)CA1:Areyouokaysir?PAX3:Yes,yes,yes…CA1:Whereisyourboardingcard?Oh,hereitis.PAX3:Thankyou.CA1:Thisway,please.Pressthecallbuttonifyouneedanyhelp.PAX3:Thankyou.Homework:

ReaddialoguesFormdifferentlanguagegroupsanddogrouprole-playsA-CTopicforthisunit—“WhatdoyouthinkisthemostimportantforaCAtododuringflight”.Unit5In-flightServiceI

Studythefollowingexpressionsbeforeyoureadthedialogues:maindish(主食),sauce(醬汁,調(diào)味汁),salmon(鮭魚,大麻哈魚),poach(水煮，烹),notmycupoftea(不是我喜歡的類型),delicacy(美味佳肴),snack(快餐,點心),vegetarian(素食主義者),galley(廚房),horsd‘oeuvre(餐前開胃食品),Hindu(印度教教徒),Moslem(穆斯林),CAAC(中國民航),beverage(飲料：任一種飲用的液體，通常不包括水在內(nèi)),refreshment(飲料,點心),headset(戴在頭上的耳機(jī)),classical(古典的)Fillintheblanksusingtheexpressionsyouhavejustlearned.____thesalmoninwhitewineandwater.Thevaseisapieceofmodernartdoneina____Chinesestyle.Snailsareconsidereda____inFrance.Non-alcoholic____willbeonsaleinthehall.Nowlistentothedialogues.ServingFoodServingFoodtoaVegetarianOfferingNewspapersandMagazinesHelpingaPassengerAdjustHeadsetsStudythedialoguesWhydon’tyoutryfishandBeijingroastduck?您可以試著來點魚和北京烤鴨。I’dlikesomethingtypicallyChinese我想吃點有中國特色的東西。Wecanofferyouavegetarianmeal,Sir.先生，我們可以為你提供素食。Wecaterforeveryone.我們可以為每個人準(zhǔn)備供應(yīng)不同的伙食。Youmaysubstitutesomesentenceswiththeexpressionsbelow:AskingforAgreementorApprovalDoyouagreewithmeonthispoint?在這點上你贊同我嗎？Wouldyouconcurwithsuchaproposal?你同意這個建議嗎？WouldyouagreewithwhatIsaidjustnow?你同意我剛才說的嗎？ShowingAgreementandDisagreement

Iquiteagreewithyou.我非常同意你的觀點。That’smyopinion,too.我也是這么想的。I’mafraidIhavedifferentopinion.恐怕我的觀點和你不一樣。Ireallydon’tapproveyourbehavior.我真的不贊成你的行為。MakingSuggestions

Wouldyoulikeacupofcoffee?您想喝杯咖啡嗎？Wouldyoucareforanothercupoftea?您想再喝一杯茶嗎？Itmightbeagoodideatoputitthere.把它放在那可能是個好主意。Whatdoyouthinkofroastbeef?您認(rèn)為來點烤牛肉如何？ClassperformanceMayDayholidayswillsoonbehere.Yourclassmateismakingplansonhowtospendtheholiday.Givehim/hersomeadvice.ClassperformanceJenny:HiAngle.DoyouhaveanyplansaboutMayDayholidays?Angle:WhataboutgoingtoBeijing.Itisabeautifulcity.Jenny:Whatgoodplacesdoesithave?Angle:SuchasGreatWall,SummerPalace,ForbiddenCity,.Jenny:Thatsoundsgreat.ButMayDayholidaysisapeaktouristseason.Itisdifficulttogettraintickets.Angle:Whataboutgoingtomyhome?Iwillhostyou.Jenny:Whatisitfamousfor?Angle:IaminShandongProvince.SoitisfamousforMountTai.Jenny:Youmustpreparealotofdeliciousfoodforme.Angle:OfcourseIwill.Iknowyouaregoodateating.Jenny:Thankyouverymuch.Angle:Youarewelcome.ClassperformanceThelunchtimehaspassed,butMr.Smithisstarving.HewassleepingwhentheCAswereservingdinner.Shepressesthecallbuttonandastewardesscomestoaskherwhatshewouldliketoeat.ClassperformanceCA:WhatcanIdoforyousir?PAX:Oh,Iwasinasleep.I’mhungry.Iseeeverybodyhaseaten.CA:Butwehavealreadyservedthelunch.Isawyouweresleepingjustnow.Ididn’twanttodisturbyou.Wouldyouliketohavelunchnow?PAX;Yes.Thankyoufornotwakingme.

Iwasreallytired.YesIwouldliketohavesomelunchnow.CA:Whatwouldyouliketohave?PAX:Whatdoyouhave?CA:Butwehaveonlygotvegetarianfoodinthegalley.PAX:Okay.Whatkindofvegetarianfood?

CA:Wehavegotvegetable,fruitandsweet.PAX:I’dliketohavesomesoupandsweetplease.CA:Waitamoment,sir.Hereisyoumeal,Sir.PAX:Ohgosh.Mytablehasbroken.CA:Ok.Letmehelpyouwithit.PAX:Thankyou.Thankyou.CA:Wouldyoulikesomewinewithit?

PAX:Iwouldreallyappreciateit.Thankyou.Whatdoyouhave?CA:We’vegotGreatWallredwine.PAX:Thatwilldo.MayIhavesome?

CA:Onesecond,sir.Enjoyyourmeal.PAX:Thankyou.BackgroundnotesSpecialmealservicebySingaporeAirlinesForpassengerswithspecialdietaryrequirementsduetomedicalorreligiousreasons,weofferawideselectionofspecialmealsthatwillmeetyourneeds.Pleaseplaceyourorderatleast24hoursbeforetheflightdeparturethroughourreservationsofficeoryourtravelagent.YoucanalsomakeaSpecialMealrequestwhenyoupurchaseyourticketsonlinethroughourwebsite.

BackgroundnotesReligiousMealsKosherMeal:Pre-packedandsealed;containsmeatMuslimMeal:Noalcohol/pork/ham/baconHindu(Non-Vegetarian)Meal:Nobeef,

veal,pork,smokedorrawfishbutcancontainothertypesofmeat.VegetarianMeals:RawVegetarianMeal:OnlyfruitsandvegetablesAsianVegetarian–Oriental:Nomeatofanysort;cancontaindairyproducts;cookedChinese-styleAsianVegetarian-Indian(non-strict):Nomeatofanysort;cancontaindairyproducts;cookedIndian-styleIndianVegetarian:(strict;suitableforJain)Nomeatofanysort;noonion/garlic/ginger/allrootvegetables;cookedIndian-styleWesternVegetarian(non-strict;ovo-lacto):Nomeatofanysort;cancontaindairyproducts;cookedWestern-styleWesternVegetarian(strict):Nomeatofanysort;nodairyproducts;cookedWestern-styleBackgroundnotesMedicalMealsBlandMeal:No"irritants"(e.g.blackpepper,chillipowder,caffeine,cocoa,alcohol)DiabeticMeal:Nosugar;limitedsaltFatFreeMeal:Nofats/friedfoods/dairyproducts;preferredcookingstylesarepoaching/boilingFruitPlatterMeal:FreshfruitsonlyGlutenFreeMeal:Nowheat/rye/barley/oatsinanyformHighFibreMeal:Containsitemswithhighroughage(e.g.fruits/vegetables/wholegrainproducts/legumes/nuts);avoidwhiteflourproducts/refinedcerealsLowSodium,NoSaltAddedMeal:Avoidnaturally-salted/sodium-addedprocessedfoods(e.g.Bakingpowder/soda,MSG);nosaltaddedduringpreparationLowCalorieMeal:Limitedfats/sauces/gravy/frieditems;limitedsugar-richitemsLowFat/CholesterolMeal:Noanimalfatsbutpoly-unsaturatedfattyacidsallowed;limitedfats/sauces/gravyfrieditems;nobutter/cream/wholemilkcheese;onlyleanmeatallowedBackgroundnotesLowFibre/ResidueMeal:Limitedfibrousitems(e.g.fruit/legumes/vegetables/wholegrainproducts)LowPurineMeal:Avoidfoodwithuricacid;Lotsoffruits/vegetablesrecommendedLowProteinMeal:Limitedmeatandrecommendedproteinweightlessthan15gm;limitedeggs/dairyproducts/saltNon-CarbohydrateMeal:NostarchandcarbohydratesinanyformNon-LactoseMeal:Nolactose/dairyproducts(k/milksolids/casein/cheese/cream/butter/margarine)SoftFluidMeal:Mainlysieved/soupyitemsSemiFluidMeal:Mainlypureed/minced/easilydigestibleitems(e.g.pureedvegetables/potatoes/fruits,minced/homogenizedmeat,porridge/congee)UlcerDietMeal:Containseasilydigestiveplainpoached/broiledfoods(e.g.whitemeat/fish);noacidicfood/fruitsNutFreeMeal:PleasecontactourReservationOfficeforthenecessaryarrangementBackgroundnotesInfant&ChildMealsBabyMeal:Suitableforinfantslessthan1yearold;1jareachofmaincourse,vegetables,anddessertPost-weaningMeal:Suitableforinfantsbetween1-2yearsold;moresubstantialthanBabyMeal;easytobite/chewanddigestibleChildMeal:Suitableforchildrenbetween2-7yearsold;lesssubstantialthanadultmeal;easytobite/chewwithitemsattractivetochildren

OtherMealsSeafoodMeal:Meatusedmustbefish/otherseafoodonlyOrientalMeal:MealiscookedChinese-styleJapaneseMeal:FirstClassandavailablefromSingaporeandselectedstationsonselectedroutesonlyBackgroundnotes新加坡航空公司提供的特殊餐飲服務(wù)對于因宗教信仰或醫(yī)療的原因而有特殊餐飲需求的乘客，我們提供各式適合他們需求的特殊餐。請在航班起飛前至少24小時經(jīng)由我們的訂位組或您的代理旅行社訂餐。您也可以在經(jīng)由線上購票時提出特殊餐飲要求。

Backgroundnotes宗教餐猶太餐：預(yù)先包裝和密封的食物；含肉類回教餐：不含酒精/豬肉/火腿/熏肉印度（非素食）餐：不含牛肉/小牛肉；含其它肉類，可能包括豬肉素食餐生菜餐：只含水果和蔬菜亞洲素食――東方：不含各種肉類；含乳制品；中式烹調(diào)亞洲素食――印度（不嚴(yán)格）：不含各種肉類；含乳制品；印式烹調(diào)印度素食：（嚴(yán)格；耆那教徒適用）不含各種肉類；無洋蔥/大蒜/姜/所有根菜類；印式烹調(diào)西方素食（不嚴(yán)格；蛋奶素食）：不含各種肉類；含乳制品；西式烹調(diào)西方素食（嚴(yán)格）：不含各種肉類；不含乳制品；西式烹調(diào)Backgroundnotes醫(yī)療餐無刺激餐：無“刺激性食物”（例如：黑胡椒、辣椒粉、咖啡因、可可粉、酒精）糖尿病餐：不含糖；少鹽無脂肪餐：無脂肪/炸食/乳制品；烹調(diào)方式多為水煮/清蒸水果餐：只供應(yīng)新鮮水果無麩質(zhì)餐：無任何的小麥/黑麥/大麥/燕麥高纖質(zhì)餐：含高纖維素（例如：水果/蔬菜/帶麩谷類產(chǎn)品/豆類/堅果類）；無精制面粉產(chǎn)品/精制麥片低鈉無鹽餐：無天然鹽味/添加鈉的加工食品（例如：發(fā)粉/蘇打、味精）；在制作過程中不加鹽低卡路里餐：少脂肪/醬颣/肉汁/炸食；少量糖調(diào)味食品低脂肪/膽固醇餐：無動物脂肪但允許多元非飽和脂肪酸；少脂肪/醬颣/肉汁炸食；無牛油/奶油/全脂乳酪；限用瘦肉低纖維餐：限量纖維素（例如：水果/豆類/蔬菜/帶麩谷類產(chǎn)品）低普林餐：避免含尿酸食品；推薦多種水果/蔬菜低蛋白質(zhì)餐：少肉且推薦蛋白含量少于15克；少量蛋/乳制品/鹽無碳水化合物餐：無任何形式的淀粉和碳水化合物無乳糖餐：無乳糖/乳制品（例如：牛奶/固體奶/干乳酪/乳酪/奶油/牛油/人造奶油）流質(zhì)餐：主要為過濾的/湯類食品半流質(zhì)餐：主要為濃湯/絞肉/易消化食品（例如：蔬菜濃湯/馬鈴薯/水果、絞肉/細(xì)質(zhì)肉類、燕麥/粥）潰瘍餐：含易消化的簡單水煮/蒸食（例如：白肉/魚）；無酸性食物/水果Backgroundnotes嬰幼兒餐嬰兒餐：適合1歲以下嬰兒；每餐一瓶主食、蔬菜和甜食斷奶后幼兒餐：適合1～2歲幼兒；比嬰兒餐豐富，易嚼，易消化兒童餐：適合2～7歲兒童；比成人餐量少；易咬食/咀嚼且采用對孩子有吸引力的食物其它餐海鮮餐：只有魚和海鮮做原料東方餐：中式菜肴日本餐：只適用于新加坡和特定航點之頭等艙SupplementaryReadingWordsandphrasesprosperity(繁榮),cuisine(烹飪),hospitality(好客),distinctive(有特色的),courtesy(禮貌),spout(噴口),HomeworkReaddialoguesFormdifferentlanguagegroupsanddogrouprole-playsA-CTopicforthisunit—“Howtoservemealwellforthepassengers?”Unit6In-flightServiceIIStudythefollowingexpressionsbeforeyoureadthedialogues:aspirin(阿司匹林),airflowknob(氣流旋鈕),armrest(扶手),bib(圍嘴),tissue(手巾紙),cot(輕便小床),strap(用帶子捆扎),nappy(尿布),dizzy(眩暈的),nauseous(令人作嘔的),vomit(嘔吐),mess(臟亂),disposeof(處理)Fillintheblanksusingtheexpressionsyouhavejustlearned.Iamstillnotsurehowbestto____theshares.Youcanmakecookiesifyoupromisenotto makea____inthekitchen.Hehadswallowedsomuchseawaterhewantedto____.ExcusemewhileIchangethebaby's____.Nowlistentothedialogues.AttendingtoaPassengerwithaHeadacheGettingMilkforaBabyPassengerServingaPassengerwithaBabyHelpingwithaSickPassengerStudythedialoguesWouldyoulikemetogetanaspirinandaglassofwaterforyou?您希望我給您拿一片阿司匹林和一杯水嗎？Anytimeyouwantanyhelp,pleasepressthecallbutton.無論您什么時候需要幫助，請按呼叫按鈕。Letmehelpyoudisposeofthebag.讓我?guī)湍幚磉@個嘔吐袋吧。Youmaysubstitutesomesentenceswiththeexpressionsbelow:ExpressingConcernI’mdeeplysorrytohearthat.很難過聽到這個消息。Areyouallrightnow?你現(xiàn)在好些了嗎？Whatseemstobebotheringyou?請問您哪里不舒服？ExpressingReassuranceI’mawfullysorrytohearaboutthat,butI’msureit’llbeallright.聽到這個消息我很難過，但是我確信事情會好起來的。It’sreallyapity.IsthereanythingelseIcandoforyou?真的很遺憾。有什么可以為您做的嗎？Relax.It’snothingserious.請放松。并不嚴(yán)重。ExpressingReliefIt’sfortunateyoudidn’tloseyourhandbag.很幸運，您的手提包沒丟。Whatarelief!多么令人寬慰啊！I’mjustrelievedit’sover.終于結(jié)束了，我真感到寬慰。ClassperformanceWhenyoumeetanimpolitepassengerwhowantsyourtelephonenumber,whatwillyoudo?ClassperformanceCA1:Excuseme.WhatcanIdoforyou,sir?PAX:Ah,Andy.MayIhaveaglassofwater?CA1:Ok.Waitamoment,please…Here’syourwater.PAX:Whatareyoudoingtonight?CA1:Iwillgohome.PAX:Whydon’twehaveaglassofwineattheendoftheflight?CA1:Sorry.Wearenotallowedtodoso.PAX:MayIhaveyourtelephonenumber,please?ThenIcanphoneyou.I’mlonelyinHongKong.CA1:Excuseme.Ihavegototherduties.PAX:Okay.OkayAndy.CA1toCA2:Thatpassengerisforward.Wouldyoumindtakingover?CA2:Iwilltakecareofit.Don’tworry.CA2:Excuseme,sir.WhatcanIdoforyou?PAX:…Annabelle?WhereisAndy?CA2:Shehasotherduties.PAX:Okay.Hereisyourglass.Thankyou.CA2:You’rewelcome.BackgroundnotesSingaporeAirlines’serviceforspecialtravelneedsUnaccompaniedMinorsForthetimeswhenyourchildhastotravelalone,berestassuredthattheyareinsafehandswithourUnaccompaniedMinorsService.Thisserviceisaccordedtoouryoungcustomersbetweentheagesof5andunder17yearswhentheytravelwithouttheirparentsorguardiansaged18yearsandabove.

AServiceDesignedfortheYoungPassengerTravellingAloneWithourUnaccompaniedMinorsService,yourchildisneverquitealone.Throughoutthejourneywithus-fromcheckinginfortheflight,righttoarrivingatthefinaldestination-yourchildisalwaysundersomeone'scare.Weunderstandthatyoungpassengerstravellingalonemaymisstheirlovedonesandwedoallwecantoputthematease.

HowToBookYourChildAsan"UnaccompaniedMinor"Whenyouarereadytobookaflightforyourchild,simplycontactyourlocalSingaporeAirlinesofficeforaSpecialAssistanceandHandlingFormforUnaccompaniedMinors.Thiswillhelpusmakenecessaryarrangementsandlookafteryourchildinthebestpossibleway.

TofindoutmoreaboutourUnaccompaniedMinorsServiceandhowyourchildwillbenefit,pleaserefertoourTravelFAQsection

Singapor