酒店實(shí)用英語(yǔ)培訓(xùn)課件

酒店實(shí)用英語(yǔ)酒店常用詞匯Frontdesk/reception 前臺(tái)/接待處Frontoffice前廳部Reservation預(yù)訂Laundry洗衣Bussinesscenter商務(wù)中心Roomservice送餐服務(wù)Bar酒吧LobbyBar大堂吧Cashier’s收銀處Healthyroom健身房KTVroomsKTV房PublicArea公共區(qū)域Banquethall宴會(huì)廳Conferencehall會(huì)議室Chineserestaurant中餐廳Westernrestaurant西餐廳Supermarket超市Operator接線員Bellboy行李生Floorattendant樓層服務(wù)員Receptionist接待員Cashier收銀員，出納Supervisor主管GeneralManager總經(jīng)理Frontofficedepartment前廳部Frontofficemanager前廳部經(jīng)理AssistantManager大堂副理Salesdepartment銷售部Salesmanager銷售經(jīng)理Foodandbeveragedepartment餐飲部Housekeepingdepartment客房部Personalandtrainingdepartment人事培訓(xùn)部Financialdepartment財(cái)務(wù)部Engineerdepartment工程部Securitydepartment保安部

酒店公共英語(yǔ)1Howdoyoudo?您好2Howareyou?您好嗎?3Goodmorning(afternoon,evening）早上好，中午好，晚上好4Goodnight.晚安5Nicetomeetyou!很高興見(jiàn)到您6Welcometoourhotel!歡迎光臨我們酒店7Hopetoseeyouagain!歡迎再次光臨8Thankyou!謝謝9Youarewelcome!不客氣10I’msorry!對(duì)不起11Nevermind.沒(méi)關(guān)系12Excuseme.請(qǐng)?jiān)?打擾了13Thiswayplease.這邊請(qǐng)14Takecare.請(qǐng)慢走15Goodbye.再見(jiàn)16Pleasewaitamoment.請(qǐng)稍等17Seeyoulater.回頭見(jiàn)18Isee.我明白了19Haveaniceday.祝您今天心情愉快。20It’smyduty.這是我應(yīng)該做的21I’msorrytodisturbyou.對(duì)不起，打擾您了22Pleasetakethiselevator.請(qǐng)乘這部電梯23I’mgladtoserveyou.很高興為您服務(wù)24I’lldoitforyourightnow.我馬上為您去辦25Pleasefollowme.請(qǐng)跟我來(lái)26Afteryou,please.您先請(qǐng)27Hereyouare.給您28Pleasetakearest.請(qǐng)休息一會(huì)29Wishyousuccessinyourwork。祝您工作順利30Happybirthdaytoyou.祝您生日快樂(lè)31MayIhaveyourname,please？我能知道您的名字嗎？32Canyouspellyourname,please.您能拼寫您的名字嗎？33Ibegyourpardon(Pleaserepeat)請(qǐng)?jiān)僬f(shuō)一遍34Canyouspeakslowly.您能說(shuō)慢點(diǎn)嗎？35Pleasesignyournamehere.請(qǐng)?jiān)谶@里簽名36Sorrytohavekeptyouwaitingsolong很抱歉讓您久等了37Wouldyoupaybycashorcreditcard?請(qǐng)問(wèn)你是付現(xiàn)金還是刷卡38Hereisyourchange.這是找您的零錢39Gostraighton,please.請(qǐng)一直往前走40Turnleft(right)please.請(qǐng)往左（右）走客房設(shè)施常用詞匯Airconditioner空調(diào)Dressingtable梳妝臺(tái)Nighttable床頭柜TVset電視機(jī)Bathtub浴缸Curtain窗簾Laundrybag洗衣袋Key鑰匙Lock鎖Lamp燈Carpet毯子

Pillow枕頭Quilt被子Towel毛巾Bathtowel浴巾Apairofslippers拖鞋Tooth-brush牙刷Soap肥皂tooth-paste牙刷Lotion潤(rùn)膚乳Toiletpaper衛(wèi)生紙Ashtray煙灰缸Laptop手提電腦Hairdryer吹風(fēng)機(jī)Serviceguide服務(wù)指南Controlpanel床頭燈開關(guān)Luggagerack行李架Safetybox保險(xiǎn)箱Switch開關(guān)Socket插座Mini-bar小冰箱酒店公共英語(yǔ)Hopeyouhaveagoodtimeinourhotel.希望您在我們酒店入住愉快WhatcanIdoforyou,sir?有什么能為您效勞的，先生AnythingelseIcandoforyou,sir?還有什么能幫您的，先生Pleasedon’tworry.別擔(dān)心It’sverykindofyou.您太客氣了Whereisthelobbybar?大堂吧在哪?It’sonthefirstfloor在一樓Howlongwillittaketotherailwaystation?去火車站要多久Ittakesabout15minutesbytaxi坐出租車大概十五分鐘WherecanIgetmymoneyexchanged?哪里可以兌換錢Isthisyourluggage,sir?這是您的行李嗎，先生Letmehelpyouwithyouluggage我能幫您提行李嗎，先生。Wouldyoupleaseshowmewithyourroomcard?請(qǐng)問(wèn)能出示下您的房卡嗎？MayIhaveyourroomnumber,please?請(qǐng)問(wèn)您的房號(hào)是多少？Whataretheservicehourofthesupermarket?超市幾點(diǎn)鐘營(yíng)業(yè)It’sfrom8:00amto10:00PM.從早上八點(diǎn)到晚上十點(diǎn)Weprovide24-hourservicehere.我們這里提供24小時(shí)服務(wù)I’msorry,I’mafraidthatisnotallowed對(duì)不起?？峙逻@是不允許的Hopeyouwillunderstandme.希望您能理解Thankyouforyoustayinghere.感謝您的光臨Whattimeisit?現(xiàn)在幾點(diǎn)鐘It’s10:30inthemorning.早上十點(diǎn)半Pleasekeepit.請(qǐng)保管好Whatdoyouthinkofourservice.您對(duì)我們的服務(wù)有什么意見(jiàn)Thankyouforyourcomments.謝謝您的意見(jiàn)I’msorry,wedon’taccepttipsinourhotel.對(duì)不起，我們酒店是不收小費(fèi)的I’mafraidyou’llhavetopayforthedamage.您必須要賠償We’llgiveyou10%(tenpercent)discount我們給您九折的優(yōu)惠Sorrytohavecausedyousomuchtrouble.很抱歉給您造成不便Iassueyouitwon’thappenagain.我保證以后不再發(fā)生了Doyouhavereservation,sir?先生請(qǐng)問(wèn)您有預(yù)定嗎Letmecheck