試點階段培訓安排經(jīng)驗總結(jié)user training key learnings

真誠協(xié)同慧眼工程ProjectInsight

SAP試點階段培訓安排總結(jié)

KeyLearningsfromSAPPilot-Trainingarrangement華新水泥HUAXINCEMENT2008-07?2007凱捷中國1慧眼SAP試點階段培訓安排總結(jié)

KeyLearningsfromSAPPilot-Trainingarrangement慧眼SAP試點階段培訓安排總結(jié)KeyLearningsfromSAPPilot-Trainingarrangement#項目階段ProjectPhase活動名稱Activities經(jīng)驗描述ExperienceDescriptions0培訓總體安排經(jīng)驗總結(jié)OveralltrainingarrangementSummary培訓前期Prophase成功經(jīng)驗：培訓前通過簽到表確保學員按時參訓，在培訓中由培訓協(xié)調(diào)員記錄學員的考勤情況，培訓的考勤也作為考核標準之一。需要注意的問題：鼓勵推廣工廠安排有時間的管理層聽課，對這類人員可以不做考勤考核。Successexperience:usetheregistrationformtoinsurethateveryoneisontimeforthetraining,considertheattendancelistasoneoftheperformanceassessmentstandard.Issuesneedtopayattention,encouragetheleadershipinpromotedfactorytoattendwhentheyhavetime,registrationisnotneededforthem.成功經(jīng)驗：將關(guān)鍵用戶的培訓安排在總部，最終用戶的培訓地點安排在各分子公司需要注意的問題：推廣階段的用戶可以提前到試點工廠進行隨崗培訓。Successexperience:arrangethekey-usertrainingintheheadcountwhiletheend-user’straininginsubsidiarycompanyrespectively.AttentiveIssues,theusersinpromotingphasecanbearrangedtoattendthetraininginpilotfactoryinadvance.成功經(jīng)驗：培訓前發(fā)放調(diào)查問卷，了解參訓人員對培訓的預期。需要注意的問題：調(diào)查問卷必須考慮學員的不同年齡和所處的崗位不同Successexperience:releasethequestionnairepaperbeforethetraininginordertoknowtheexpectationoftrainees.AttentiveIssues,theageandpositionscopeofthetraineesshallbeconsideredintheresearchpaper.成功經(jīng)驗：事先通知各模塊安排發(fā)放培訓教材，并在網(wǎng)上發(fā)布，保證學員在上課前已經(jīng)取得培訓材料。需要注意的問題：通過網(wǎng)絡(luò)發(fā)布培訓教材才能保證學員及時獲取最新版本Successexperience:informtheeachmoduletoreleasethetrainingmaterialsinadvance,alsoitshallbereleasedontheinternetsoastoinsurethetraineescangetthematerialsbeforetheclass.AttentiveIssues:Trainingmaterialsdeliveryoninternetcanensurethatthetraineescangetthelatestversion.?2007凱捷中國2慧眼SAP試點階段培訓安排總結(jié)

KeyLearningsfromSAPPilot-Trainingarrangement慧眼SAP試點階段培訓安排總結(jié)KeyLearningsfromSAPPilot-Trainingarrangement#項目階段ProjectPhase活動名稱Activities經(jīng)驗描述ExperienceDescriptions0培訓總體安排經(jīng)驗總結(jié)OveralltrainingarrangementSummary培訓前期Prophase成功經(jīng)驗：通過項目辦公室提前下發(fā)培訓通知，有助于學員提前安排培訓期間的工作。需要注意的問題：通知一定要至少提前5個工作日下發(fā)到公司行政部門，行政部門還需要一定的時間下達到學員。Successexperience:TrainingnoticecanbeinformedtoallinadvancebyPMOwhichcanhelpthetraineesarrangetheworkscheduleduringthetrainingperiod.AttentiveIssues,thenoticemustbereleasedtoadministrationdepartment5daysinadvanceastheadministrationdepartmentneedtimetoreachtotrainees.成功經(jīng)驗：妥當安排培訓人員的吃，住，及進出門卡。需要注意的問題：需要充分考慮不同模塊的培訓時間長短不同。Successexperience:suitablemodationanddoorcardarrangement.AttentiveIssues:differenttrainingperiodforeachmoduleshallbefullyconsidered.通過檢核清單可以確保培訓的每一項準備工作是否落實，確保培訓的前期安排準確無誤Usethecheckinglisttomakesurethateachpreparationhasbeenfinishedwhichcanmakeeverythinggoingwell.?2007凱捷中國3慧眼SAP試點階段培訓安排總結(jié)

KeyLearningsfromSAPPilot-Trainingarrangement慧眼SAP試點階段培訓安排總結(jié)KeyLearningsfromSAPPilot-Trainingarrangement#項目階段ProjectPhase活動名稱Activities經(jīng)驗描述ExperienceDescriptions0培訓總體安排經(jīng)驗總結(jié)OveralltrainingarrangementSummary培訓中期Medium-term成功經(jīng)驗：對關(guān)鍵用戶輔以培訓技巧的培訓，注意培養(yǎng)關(guān)鍵用戶的演講能力。需要注意的問題：必須不斷鼓勵和保證關(guān)鍵用戶成為合格的課堂傳授者。SuccessExperience:providesometrainingskilltokey-usersspeciallyforthepresentationskilltraining.AttentiveIssues:Continuetoencourageandensurethatkeyusersequalifiedtrainner.成功經(jīng)驗：培訓過程中開展小的游戲，課程中多進行個人提問以緩解參訓人員的課堂疲勞并調(diào)動其的積極性。需要注意的問題：確保這些活動不要占太多的課堂時間。SuccessExperience:gamesinvolvingduringthetrainingandmorepersonalquestionstoalleviatethefatiguewhichcanmotivatetheirenthusiasm.AttentiveIssues:ensurethatthoseactivitieswillnotoccupymushtimeinclass.成功經(jīng)驗：培訓過程中不要拖堂，培訓協(xié)調(diào)員負責提醒老師的授課節(jié)奏。需要注意的問題：盡量確保老師授課的節(jié)奏，按時下課。SuccessExperience:nodelayduringthetraining,thecoordinatorisresponsiblefortimereminder.AttentiveIssues:trytoensuretherhythmoftheclassandreleasetheclassontime.成功經(jīng)驗：對于管理層，專門安排高級別的培訓。需要注意的問題：管理層需要掌握的更多是如何查看報表并進行分析，應(yīng)該區(qū)分管理層和業(yè)務(wù)操作者的授課內(nèi)容。SuccessExperience:arrangethehighleveltrainingtoleadership.AttentiveIssues:leadershipshallpaymoreattentiononhowtocheckthestatementandanalysis,thetrainingcontextshallbedividedtotheleadershipandbusinessoperationpeople.培訓過程中，一定要妥當安排老師的授課節(jié)奏，同時注意活躍課堂氣氛，確保培訓的最佳效果，Duringthetraining,bothteacher’srhythmandtheproactiveatmosphereshallbeattentivesoastomakesurethebesteffect.?2007凱捷中國4慧眼SAP試點階段培訓安排總結(jié)

KeyLearningsfromSAPPilot-Trainingarrangement慧眼SAP試點階段培訓安排總結(jié)KeyLearningsfromSAPPilot-Trainingarrangement#項目階段ProjectPhase活動名稱Activities經(jīng)驗描述ExperienceDescriptions0培訓總體安排經(jīng)驗總結(jié)OveralltrainingarrangementSummary培訓后期Lateperiod成功經(jīng)驗：培訓后發(fā)放調(diào)查問卷，了解參訓人員的培訓預期是否達到，資料是否詳盡等。需要注意的問題：詳細分析調(diào)查問卷，可以了解培訓的效果是否達到，還有什么地方需要進一步強化培訓。Successexperience:delivertheresearchpaperaftertrainingtounderstandwhethertheexpectationoftraineeshasbeenachieved,whetherthematerialsaredetailedenough.AttentiveIssues:detailedanalysis

onresearchpapercanhelptounderstandwhetherthepurposeofthetraininghasbeenachievedandthespaceneedtostrengthenthefuture.成功經(jīng)驗：對關(guān)鍵用戶的培訓必須進行考核，培訓完成后進行表彰。需要注意的問題：考核不是目的，但通過考核可以督促學員的學習，考核的成績也可以讓學員掌握不足的地方。Successexperience:itisnecessarytohaveaevaluationforkey-user’straining,andprovideawardsaftertraining.AttentiveIssues:evaluationisnotthepurpose,howeveritcanpushtraineestolearnwell,also,theexaminationresultswillhelptraineestoknowtheirweakness.成功經(jīng)驗：制定有效的培訓評估調(diào)查表，了解學員對培訓過程，培訓組織工作的建議，分析研究各模塊的講師提供的培訓質(zhì)量及效果。需要注意的問題：詳細分析培訓評估調(diào)查表，可以知道培訓安排可以再提高的地方。Successexperience:settheefficienttrainingevaluationchart,toknowthesuggestionstothetrainingprocessandorganizationfromtrainees,toanalysesthetrainingqualityandresultforeachmoduleteacher.AttentiveIssues:detailedanalysisontrainingevaluationchartcanfindoutthespacewhichcanbeimprovedinthefuture.?2007凱捷中國5慧眼SAP試點階段培訓安排總結(jié)

KeyLearningsfromSAPPilot-Trainingarrangement慧眼SAP試點階段培訓安排總結(jié)KeyLearningsfromSAPPilot-Trainingarrangement#項目階段ProjectPhase活動名稱Activities經(jīng)驗描述ExperienceDescriptions0培訓總體安排經(jīng)驗總結(jié)OveralltrainingarrangementSummary培訓后期Lateperiod成功經(jīng)驗：安排多輪次的培訓可以有效避免工作崗位時間上的沖突。需要注意的問題：對于沒有參加既定培訓的學員必須通知其下一次課的時間，保證其也能接受到培訓。Successexperience:multipletrainingarrangementcanavoidthetimeconflictswithdailywork.AttentiveIssues:keepthenon-certaintrainingstudentsinformedwiththescheduleo