飯店專業(yè)英語課件 Part 2 Unit 11 Laundry Service

Unit11

LaundryService

LearningObjectivesInthisunityouwilllearn:HowtoreceivethelaundryHowtosendthelaundryI.SNAPSHOT

ReadingTips

Thelaundryisabasicsectioninthehousekeepingdepartment,andthemaindutyofthelaundrystaffsistoseetoiron,wash,drycleanandmendalloftheguests'clothesandhotel'slinen.Allofthelaundrystaffs,suchasdrycleaner,presser,valetrunnerandwashercandoagreatdealtoassureahighqualityservice.Customersoftenasklaundryservicefor…suitovercoatdressjacketblouseshirtsportT-shirt

joggingsuitsweaterpajamasvesttiejeanspantsshortsskirthandkerchiefscarfsocksstockingsIfyouhavesomedirtyclothes.Howandwheredoyouliketocleanthem?Doyouhaveanyotherclothesexceptthese?TheprocedureofreceivingthelaundryStep1Knockingatthedoor敲門Step2Greeting問候Step3Filloutthelaundrylist填寫洗衣單(howtoclean,checkthequantity)(如何洗，核對(duì)數(shù)量)Step4Time時(shí)間Step5Specialservice/extrarequirement特殊要求Step6Saygoodbye道別TheprocedureofsendingthelaundryStep1Knockingatthedoor敲門Step2Greeting問候Step3Letthecustomercheck讓客人檢查(quantity&quality)(數(shù)量和質(zhì)量)Step4Specialpresentation特別介紹、展示Step5Signtheroomnumberandname簽單Step6Saygoodbye道別II.CONVERSATION

Listentothedialogueandanswerthisquestion:

Whydoestheguestaskforexpressservice?Guest(G):Couldyoupleasesendsomeoneuptoroom505topickupsomelaundriesforme?Valet(V):Yes,sir.Avaletwillbeupinafewminutes.(Afewminuteslater)V:Housekeeping.MayIcomein?G:Yes,please.V:Goodmorning,sir.Doyouhaveanythingtobecleaned?G:Yes,I'dliketohavemysweaterandsomeotherthingstobewashedandironed.V:Couldyoufilloutthelaundrylistthatisonthetopoftheright-handeddrawerofthewritingtable.G:OK,I’dliketoknowaboutyourlaundryservicehours.V:Ifyourlaundryisreceivedbefore10am,wewilldeliverittoyourroomby4pmonthesameday.Butifitisafter10am,wewillgetitbacktoyounextnoon.G:Oh,itis12am,butIhaveasuitthatIwouldliketobepressedbefore7thisevening.I'minahurry.Ihavetowearit.V:Don'tworrysir.Wehaveexpressservice.G:Whatisthedifferenceinprice?V:Wecharge50%moreforexpress,butitonlytakes3hours.G:I’llhaveexpress.Bytheway,thereisastainonthissweater.I'dlikeitremovedbeforeit'sdry-cleaned.V:Whatkindofstainisit,sir?G:Ispilledsomesauceonit.V:Wewilldoourbesttoremoveit.Ourlaundrydepartmenthaswideexperienceinwork.G:Allright.Thankyouverymuch.V:It'smypleasanttoserveyou,goodbye,sir.SendingthelaundryThevaletbringsbackthecleanedclothesV:Housekeeping.MayIcomein?G:Yes,please.V:Goodafternoon,sir.Yourclothesareready.Wouldyoupleasecheckthem?G:Oh,verygood.V:Heretheyare,asweater,ashirtandaman'ssuit.G:Oh,hownice.V:Thestaininyoursweaterhasallbeenremoved.G:Oh,yourlaundrystaffisreallywonderful.V:Hereisthemoneywefoundinthepocketofyoursuit.G:Thankyoufromthebottomofmyheart.V:Don'tmentionit.Pleasesignyourroomnumberandnameonthelist.G:OK,hereyouare.V:Ihopeyouwillenjoyyourstaywithus.

Goodbye,sir.Readthedialogueandanswerthesequestions:Whatdoestheguestwanttoclean?Whydoesthevaletasktheguesttosignthelaundrylist?

III.FOCUSINSentencesForReceivingandSendingReceiving:1.Doyouhaveanythingtobecleaned?Haveyouanylaundry?請(qǐng)問您有衣服要洗嗎？2.Couldyoufilloutthelaundrylist?

請(qǐng)您填寫一下洗衣單。3.Thelaundrytimeisfrom…

我們的洗衣時(shí)間是……4.Wehaveexpressservice.我們有快洗服務(wù)。Sending:

1.Yourclothesareready,wouldyoupleasecheckthem?你的衣服已經(jīng)洗好，請(qǐng)您檢查。2.Heretheyare,a…a…anda…給您……3.Pleasesignyourroomnumberandnameonthelist.請(qǐng)?jiān)谙匆聠紊咸顚懸幌履姆块g號(hào)和姓名。Usingwhatyouhavelearnedabove.A.

Matchthefollowingsentences.V:Haveyouanylaundry? V:Couldyoufilloutthelaundrylist?V:Wehaveexpressservice.V:Pleasesignyournameandroomnumberonthelist.G:OK.Hereyouare.G:Yes.I’dliketohavemyshirtdryclean.G:Whereisthelaundrylist?G:What'sthedifferenceinprice?B:

FillinthelaundrylistMr.LeeinRoom508,wantstowashhisshirt.Nowis2pmonOct.21th,hewillhaveapartytonight,andhehastowearitandthereisabuttoncameoff.Forservice,pleasedial8.

Name姓名

Roomnumber房號(hào)Date日期

HotelcountGuestCountPriceAmount實(shí)收件數(shù)填寫件數(shù)shirt￥56sportshirt￥58socks￥39jackets￥21sweater￥62pants￥55asuit￥79specialinstructionssamedayservice()guestsignaturenextdayservice()expressdayservice()C.PairWorkMakeadialogueaccordingtothesituationbelow.Client:Youwanttohaveyourovercoatdrycleaned.Findoutifthehousekeepercansendsomeonepickit.Yourroomis606.Housekeeper:PromisetosendsomeoneuprightnowIV.LISTENINGDirections:listeningtothisdialogue,thenanswerthequestions.Valetrunner:Housekeeping.MayIcomein?Mr.Smith:Yes,please.Valetrunner:Goodmorning,Mr.Smith.Iamheretocollectyourlaundry.Mr.Smith:Great.Herearemyjeans.Valetrunner:Couldyoufilloutthelaundrylist,please?Mr.Smith:Sure.Whatistherelationshipbetweenthesetwopeople?Whatistheguest'sname?Whatdoestheguestwanttoclean?V.INTERCHANGEACTIVITIESA.Ifitissummer,whatkindsofclothesyoudowanttobuy?dressovercoatshirtshortsJoggingsuitscarfT-shirtB.GroupTaskTaketurnstomakeyourrequestswithyourdeskmatetheprocedureofreceivingthelaundryandtheprocedureofsendingthelaundry.C.Role-play:ForlaundryserviceWithyourclassmates,playtherolesofavaletandaguestwhowantstocleanhisglovesandthereisastainonit.D.ClassActi