統(tǒng)計流程控制

ManufacturingQualityManagement生產(chǎn)品質管理第一頁，共二十六頁。1OutlineQualityDefinitionHouseofQuality(HOQ)ApplicationStatisticalProcessControl(SPC)統(tǒng)計流程控制TheCostofQuality品質成本QualityExpertsandKeyConceptsTQMQualitycircleSixSigmaISO9000吳明泉博士20072*IT/SinManufacturing第二頁，共二十六頁。DefinitionofQualityConformancetorequirements與需求相符:meetingwrittenspecifications吳明泉博士20073*IT/SinManufacturing第三頁，共二十六頁。ASimpleHOQ（HouseofQuality)MatrixAmatrixdefinestherelationshipbetweentherequirementsofcustomerandproductcharacteristic吳明泉博士20074*IT/SinManufacturing第四頁，共二十六頁。AnexampleofHOQMatrixCustomer’srequirementsproductcharacteristic吳明泉博士20075*IT/SinManufacturing第五頁，共二十六頁。ADetailedHOQ客戶對商品之認知及比較產(chǎn)品特性相互關係重要性技術評估及目標值吳明泉博士20076*IT/SinManufacturing第六頁，共二十六頁。AnexampleofDetailedHOQMatrix吳明泉博士20077*IT/SinManufacturing第七頁，共二十六頁。LinkedQualityFunctionDeployment(QFD)品質功能部署Matrices品質屋組件選用流程規(guī)畫生產(chǎn)需求吳明泉博士20078*IT/SinManufacturing第八頁，共二十六頁。QualityFunctionDeployment(QFD)品質功能部署之優(yōu)點常用之工具，製造及服務業(yè)皆然有系統(tǒng)的暸解客戶需求，並轉換成技術需求。便於提早確定產(chǎn)品特性，降低修改設計的風險，減少產(chǎn)品之前置時間。利於單位間之協(xié)調與合作可借以開發(fā)出新產(chǎn)品吳明泉博士20079*IT/SinManufacturing第九頁，共二十六頁。統(tǒng)計流程控制StatisticalProcessControl(SPC)-OutofControl吳明泉博士200710*IT/SinManufacturing第十頁，共二十六頁。都在區(qū)間內，且接近平均值上下比例大至相同無不常之型態(tài)統(tǒng)計流程控制StatisticalProcessControl(SPC)-inControl吳明泉博士200711*IT/SinManufacturing第十一頁，共二十六頁。TheCostofQuality品質成本Costofconformance(COC):deliveringproductsthatmeetrequirementsandfitnessforuse達到完成品符合需求，並適合使用所耗費的成本Costofnonconformance(CONC):takingresponsibilityforfailuresornotmeetingqualityexpectations負擔失敗或未能與品質期望相符責任的成本吳明泉博士200712*IT/SinManufacturing第十二頁，共二十六頁。CostofQuality吳明泉博士200713*IT/SinManufacturing第十三頁，共二十六頁。FiveCostCategoriesRelatedtoQualityPreventioncost:thecostofplanningandexecutingaprojectsoitiserror-freeorwithinanacceptableerrorrange「預防成本」Appraisalcost:thecostofevaluatingprocessesandtheiroutputstoensurequality「鑑定成本」Internalfailurecost:costincurredtocorrectanidentifieddefectbeforethecustomerreceivestheproduct「內部錯誤成本」Externalfailurecost:costthatrelatestoallerrorsnotdetectedandcorrectedbeforedeliverytothecustomer「外部錯誤成本」Measurementandtestequipmentcosts:capitalcostofequipmentusedtoperformpreventionandappraisalactivities「衡量與測試設備成本」吳明泉博士200714*IT/SinManufacturing第十四頁，共二十六頁。品質成本（傳統(tǒng)vs.現(xiàn)在觀點比較）吳明泉博士200715*IT/SinManufacturing第十五頁，共二十六頁。ModernQualityManagementrequirescustomersatisfaction客戶滿意preferspreventiontoinspection預防勝於檢驗recognizesmanagementresponsibilityforquality確認品質管理的責任吳明泉博士200716*IT/SinManufacturing第十六頁，共二十六頁。QualityExpertsDemingwasfamousforhisworkinrebuildingJapanandhis14points戴明十四點管理原則JuranwrotetheQualityControlHandbookand10stepstoqualityimprovement裘蘭「品質改善」CrosbywroteQualityisFreeandsuggestedthatorganizationsstriveforzerodefectsIshikawadevelopedtheconceptofqualitycirclesandpioneeredtheuseofFishbonediagrams石川馨「品管圈」及「魚骨圖」Taguchidevelopedmethodsforoptimizingtheprocessofengineeringexperimentation田口玄一「品質工程」Feigenbaumdevelopedtheconceptoftotalqualitycontrol魏根堡「全面品質控制」吳明泉博士200717*IT/SinManufacturing第十七頁，共二十六頁。FishboneorIshikawaDiagram吳明泉博士200718*IT/SinManufacturing第十八頁，共二十六頁。QualityCircle品管圈組織訓練問題辨認問題分析解決報告吳明泉博士200719*IT/SinManufacturing第十九頁，共二十六頁。NormalDistributionandStandardDeviation常態(tài)分配與標準差吳明泉博士200720*IT/SinManufacturing第二十頁，共二十六頁。SixSigmaandDefectiveUnits吳明泉博士200721*IT/SinManufacturing第二十一頁，共二十六頁。DMAICDefine:Definetheproblem/opportunity,process,andcustomerrequirementsMeasure:Definemeasures,collect,compile,anddisplaydataAnalyze:ScrutinizeprocessdetailstofindimprovementopportunitiesImprove:GeneratesolutionsandideasforimprovingtheproblemControl:Trackandverifythestabilityoftheimprovementsandthepredictabilityofthesolution吳明泉博士200722*IT/SinManufacturing第二十二頁，共二十六頁。TotalQualityManagement(TQM)CustomersDefineQualityQualityLeadershipandResponsibilityStrategicplanningContinuousImprovementCooperationStatisticalmethodsEducation吳明泉博士200723*IT/SinManufacturing第二十三頁，共二十六頁。QualityCertification(品管認証）ISO9000吳明泉博士200724*IT/SinManufacturing第二十四頁，共二十六頁。隨堂作業(yè)請以組為單位，選擇一開發(fā)生產(chǎn)之商品（可以和作業(yè)一之產(chǎn)品相同），依課堂所授之HOQ（HouseofQuality)Matrix（P4,5），繪製成表:定義客戶對此商品之需求再依此需求決定產(chǎn)品之特性最後衡量各需求與各特性之關係，並統(tǒng)計各產(chǎn)品特性之重要性。吳明泉博士200725*IT/SinManufacturing第二十五頁，共二十六頁。內容總結ManufacturingQualityManagement。IT/SinManufacturing。IT/S