書(shū)面表達(dá)之投訴信

書(shū)面表達(dá)之投訴信Welcome！1文體概述投訴信是人們?cè)谟龅揭恍┎晃拿鳜F(xiàn)象、所購(gòu)商品質(zhì)量差、售后服務(wù)不滿意等情況下解決問(wèn)題的一個(gè)方法。在語(yǔ)言方面，要注意把握分寸，要公平、公正。投訴信應(yīng)包括三個(gè)方面的內(nèi)容：1.表明寫(xiě)信目的，投訴的內(nèi)容。2.投訴的具體原因。3.希望得到的結(jié)果。2常用語(yǔ)塊1.抱怨________________________2.表達(dá)不滿

_____________________________3.忍受________________________4.對(duì)……滿意________________________5.糟糕的服務(wù)________________________poorservicecomplainaboutexpressone’sdissatisfactionputupwith/bearbecontent/satisfiedwith36.采取措施________________________7.解決問(wèn)題________________________8.預(yù)防……發(fā)生________________________9.調(diào)查此次事件________________________10.以粗魯?shù)姆绞絖_______________________inarudemannertakemeasuresdealwith/solvetheproblemprevent…fromhappeninginvestigate/lookintothematter/incident411.向……道歉______________________12.出乎意料______________________13.不用說(shuō)______________________14.盡快______________________15.把某事牢記在心______________________makeanapologyto…/apologizeto…outofone’sexpectationneedlesstosayassoonaspossiblebearsth.inmind5套用句式我寫(xiě)信是投訴關(guān)于……2.這幾年我對(duì)你們的服務(wù)都很滿意，但是我寫(xiě)信是表達(dá)關(guān)于……的不滿。2.Ihavebeencontent/satisfiedwithyourserviceforyearsbutIamwritingtoexpressmydissatisfactionabout…1.Iamwritingtocomplainabout…63.我對(duì)……不滿意有一些主要原因。首先，……更糟糕的是，……最后，……3.TherearesomemainreasonswhyIamnotcontentwith…Atfirst,…What’sworse,…Eventually,…74.我真誠(chéng)地希望你能認(rèn)真調(diào)查這件事情，以及采取恰當(dāng)?shù)拇胧┓乐诡愃剖录俅伟l(fā)生。5.你若能盡快采取措施處理這個(gè)問(wèn)題，我將感激不盡。4.Isincerelyhopethat/Itismysincerehopethatyouwilllookinto/investigatethematter/incidentseriouslyandpropermeasuresshouldbetakentopreventsuchanincidenthappeningagain.5.Iwouldappreciateitverymuchifyoucouldtakemeasurestodealwith/solvetheproblemassoonaspossible.8課時(shí)作業(yè)（十）

假設(shè)你是李華，請(qǐng)你以自己網(wǎng)上購(gòu)書(shū)所遇到的不愉快經(jīng)歷，向中國(guó)某家英文報(bào)紙生活欄目寫(xiě)一封抱怨信。要點(diǎn)如下：1.所購(gòu)書(shū)中有所破損、缺頁(yè)現(xiàn)象；2.一些書(shū)籍價(jià)格比實(shí)體書(shū)店還貴。

注意：1.詞數(shù)100左右。2.可以適當(dāng)增加細(xì)節(jié)，以使行文連貫。3.開(kāi)頭語(yǔ)和結(jié)束語(yǔ)已為你寫(xiě)好。9要點(diǎn)清單自我介紹；寫(xiě)信目的（開(kāi)門(mén)見(jiàn)山）；抱怨的內(nèi)容；抱怨的原因：（1）破損、缺頁(yè)；（2）價(jià)格比實(shí)體店貴；（3）….（適當(dāng)增加細(xì)節(jié)）提出期待（改進(jìn)的方式/結(jié)果）結(jié)束語(yǔ)。注意：言語(yǔ)不能偏激，要委婉。10stepone：簡(jiǎn)單說(shuō)明來(lái)信內(nèi)容1.我寫(xiě)信是就幾天前在網(wǎng)上買(mǎi)書(shū)的不愉快經(jīng)歷表達(dá)自己的不滿和失望。Iamwritingtoexpressmydissatisfactionanddisappointmentabouttheunpleasantexperience.11step2.指出不滿的原因（擴(kuò)展要點(diǎn)）ThereasonformydissatisfactionanddisappointmentisthatthebooksIboughtonlinefellshortofmyexpectation.令我感到不滿和失望的是我在網(wǎng)上買(mǎi)的書(shū)未沒(méi)有我想象中的那么好?？偫ú粷M的緣由。12step2.指出不滿的原因（要點(diǎn)一、二）Inthefirstplace,theywerepoorlyprinted.首先，印刷的質(zhì)量不好。其次，有的書(shū)有輕微的破損，甚至頁(yè)碼不全。Inaddition,somebooksareslightlydamagedandevensomepagesaremissing.13step2.指出不滿的原因（要點(diǎn)一、二）What’sworse,thepriceofsomebooksisevenhigherthanthatinourlocalXinhuaBookstores.更糟糕的是，有的書(shū)價(jià)格比我們當(dāng)?shù)氐男氯A書(shū)店還高。有效運(yùn)用過(guò)渡詞inthefirstplace,inaddition,what’sworse使行文連貫。14step3.提出希望得到的結(jié)果為了解決以上問(wèn)題，我寫(xiě)這封信給您，希望通過(guò)這個(gè)欄目，大我的信能得到大眾的關(guān)注。TosolvetheseproblemsIamwritingthislettertoyou,hopingthatmyletterwillarousetheattentionofthepublicthroughthismedia.15step3.提出希望得到的結(jié)果我相信在大眾的監(jiān)督下他們會(huì)改善服務(wù)。Iamfullyconfidentthattheywillimprovetheirservicewiththesupervisionofthepublic.step4.結(jié)尾（感謝）Iwouldbegratefulifyoucouldtakemyopinionintoconsideration.16假如你是李華，妮子A上網(wǎng)購(gòu)了一條褲子，作為顧客，你發(fā)現(xiàn)好幾處不滿意的地方。你給商家寫(xiě)一封投訴信。要點(diǎn)如下：1.發(fā)貨遲，發(fā)錯(cuò)尺碼；2.褲子顏色本該是黑色，收到的卻是墨綠色。3.提出你的要求…參考詞匯：墨綠色darkgreen17Thankyou!18范文DearSir，

I’mwritingtoyoutomakesomecomplaintsaboutthetrousersIboughtinyourstoretheotherday.

Tobeginwith,thecolorofthetrousersIorderedwasblack,butwhatIreceivedwasdarkgreen.Besides,whatfitsmeisSize27whilethesizeofthetrousersIreceivedwasSize29,whichisfarlarger.Worsestill,theyshouldhavebeensentonMay1st.However,thedateIgotitwasMay15th.19范文

Ithinkyoushouldtakefullresponsibilityforitandaffordthemailingfee.Iinsistthatyougiveasatisfactoryreply.Idowantyoutochangeanewpairorgivebackthemoneyassoonaspossible.

Yours,LiHua20課堂練習(xí)

假定你是李華，上周六，你有一次不愉快的就餐經(jīng)歷，對(duì)餐廳的服務(wù)員態(tài)度非常不滿意。于是你給該餐廳老板寫(xiě)一封投訴信。要點(diǎn)如下：1.問(wèn)題：牛肉面有蒼蠅，服務(wù)員態(tài)度粗魯。2.要求：餐廳賠禮道歉。注意：1.詞數(shù)100左右。2.可以適當(dāng)增加細(xì)節(jié)，以使行文連貫。3.開(kāi)頭語(yǔ)和結(jié)束語(yǔ)已為你寫(xiě)好。21DearSir,IamLiHua,afrequentcustomerinyourrestaurant.IhavebeenpleasedwithyourexcellentserviceforyearsbutnowI’mwritingtoexpressmydissatisfactionaboutthepoorserviceofyourwaiters.LastSaturday,IwenttoyourrestauranttohavelunchbutIhadanawfulexperience.Whenhavingbeefnoodles,Isuddenlyfoundthereweretwofliesinthem,whichdisgustedmealot.

22SoIaskedthewaitertochangeanotherdish.Outofmyexpectation,hedidn’tchangeitbutsaidinarudemannerthathewastoobusytosolvethepr