




版權(quán)說(shuō)明:本文檔由用戶提供并上傳,收益歸屬內(nèi)容提供方,若內(nèi)容存在侵權(quán),請(qǐng)進(jìn)行舉報(bào)或認(rèn)領(lǐng)
文檔簡(jiǎn)介
Welcometoapresentation
onSixSigmaTM
WhatareyourExpectations?Iwouldliketocaptureyourexpectationsfortheday?Agenda
Introduction&overviewDemystifyingSixSigmaCreatingtheSixSigmaCultureManagingthesixsigmacultureTotalcycleTimeReductionSuccessExamplesAroundtheworldHowtoImplementSixSigmainyourbusinessQ&AClosingcommentsAlliancePartnershipsMASET,LLC.and
MotorolaMaset
areasofexpertiseQuality(SixSigma)CycletimeeductionLeadershipCulturalchangeProjectManagementSupplychainManagementFacilitationTrainingDemystifyingSixSigmaWhatdoesSixSigmameantoyou
?Manydifferentdefinitionsexist.IwilltrytoaddressthreethismorningSixsigmaasastatisticaltermNormalDistributionMean
Standarddeviationmean68.27%15.865%15.865%SixsigamasastatisticaltermValuesofastandarddeviation
onesigma = 68.27% 317,311ppm
twosigma = 95.45% 45,500ppm
threesigma = 99.73% 27,000ppm
sixsigma = 99.999999% 1.96ppbSixsigmaasaqualitytermInventedbymotorolainthemid80’sServicemarkedandregisteredbyMotorolaAcceptedbyallcountriesAcceptedbyallorganization-1.5Mean+1.5Virtuallynodefects
(3.4ppm)
LowerSpecifacationlimitupperSpecifacationlimit-6-5-4-3-2-10+1+2+3+4+5+6Allowsforvariationinmeasurement1.5Sigmashift+-Virtuallynodefects
(3.4ppm)
SixsigmaasaqualitytermSixSigma=3.4ppm
defectiveSixsigmaisawaytochangeanorganizationscultureProvidesameansofdelivering
Totalcustomersatisfaction
FocuseseveryoneintheorganizationonthesameobjectiveDefinitionofdefectAnythingthatdissatisfiesyourDefectaregood!“Associatesneedtofeelcomfortableinidentifyingandreportingdefects.”TheeffectsofdefectsEveryoccurrenceofadefectwithintheprocessrequirestimetoinspect,fix,andre-inspect.Averagecycletimeisdirectlyproportionaltothetotalnumberofdefectsintheprocess.Welcometo
Motorola’s
QualityStoryCultureCultureguidestheenterprise’sDay-To-DaybehaviorThe毒na丑tur憑eo共fc袍ult宇ureCult達(dá)ure碗pr測(cè)ovi渾des擇it再sm獲emb彈ers禽wi赴th粒gui柏del悠ine罷sf蓄or豆dea限lin英gw窮ith譯ju懸st辮abo峽ut舞eve撥ryt顏hin據(jù)gMuch絡(luò)ofe苗very算cul刻ture違is秋cver效tan辛dim弓plic財(cái)itl但arge焦lys急ubme犯rged餡lik染ean倆ice膚bergCult默ures纏are寒con額stan址tly姨chan壇ging剝and布evo利lvin竟g.Whe座nc旗ult槽ure瘋an停ds警tra砌teg靜yc償las扣h,i嘗nva拌ria殺bly瘋cu斜ltu襲re衰win標(biāo)so純ut.Ift戴he角org享ani捧zat永ion疲al霧cul把tur仿ed脹oes勵(lì)no獸te幕mbr槍ac繁ini低tia畜tiv般es沿rel醬ate跑dt創(chuàng)oc全han腹ge,進(jìn)ove住ral兔lc待han抵ge勒eff酸ort巧sw縱ill蹲fa蓄ilThe診re約is趨no喊suc煮ht依hin稻ga制s“勉We’莊re咽dif神fer番ent脆”WE’R握EDIFF盈ERE摘NTFunc而tion駱sin廊at議ypic浪alo氧rgan繡izat幟ionAcc困oun滿tin坦gAdve泥rtis卷ingDis牲tri槐but隆ionEner帥gym愛(ài)anag蓄emen敢tEnv瞞iro屢nme丙nta儲(chǔ)la兇ffa穴irsExt料ern邀al面aff葬air運(yùn)sFac桿ili帽tie新sFina念nceHeal薪th&民saf揭etyHum墾an梅res擾our倒cesleg哪alManu坑fact搜urin膝gMar灣ket鎖ingProf民uct/仗serv枝ice毒deve捐lopm償entPayr箏ollPurc姓hasi幅ngSal組esSch狐edu弄lin爺gTra錦ini偽ngTran孝spor捏tati襯onTra優(yōu)velThe炸ev曬olu勉tio惡no齊fm繩oto態(tài)rol宋a’s付qu漆ali改ty竟cul辨utu輛re197仁9 “Our葬qual貞ity胃stin弱ks”198鑄0corp巡壽orat蔥equ耽alit屯yof鑄fice盞rna疲med198謙1moto筋rola指tra擔(dān)inin廊g&福educ嶺atio低nce邁nter抱(Mte寄c)est焰abl鳥(niǎo)ish粗edcomm違unic窩atio醫(yī)nss集ecto疾rbe塞gins劈燕tot竹ald拒efec勾tsp禁eru黃nit口meas滑urem利ent(劈燕TDU)-july職man蜜ufac勒ture倡dpr坦oduc杜ts-nov羊emb餅er擱sal潑es配ord殊erscha補(bǔ)irm慎an眼cha早nge捐sa毛gen皂da旨o(jì)f練cus涼tom復(fù)er溉vis逃itscrea銳ted胳“the溉car眉d”Evol無(wú)utio惜nco蝕ntin綢ues!Corp佳orat亦ion勁adip語(yǔ)tss縱ixs區(qū)igma2yea另r-1定0x;4year-10全0xual注ity質(zhì)im頑pro過(guò)vem狹entSix堤si松gma準(zhǔn)by批19揀92捐goa守li碼ss母et198傲8Mal齡col業(yè)mb陣ald隊(duì)rig警en漏ati會(huì)on貞qua侍lit轉(zhuǎn)ya若war揮dMapp沉edI吉SO9街001營(yíng)into身qua午lity嫂sys娘tem皇revi應(yīng)ew(QSR)199粒2 1恒0xr呈edu槍sti叫on汗in積def涉ect烈ev烏eer畢y2律ye往ars呆c淚ust煤ome厲rs憶ati那sfa識(shí)cti廳on蒙met便ric凡s1脆0x您tim險(xiǎn)esimpro胡veme史nti牽ncy皮cle止time涂in殼5ye緒arsCha帆nge錘dm殿eas絮ure協(xié)men直tb揪ase邁to短pa程rts理pe堡r態(tài)bil途lio兩n1994 EnterpriseISOregisttationlaunched1998 Corporaterenewal1999 RulesofEngagement balancedscorecard
PerformanceExcellence PersonalCommitmentEvol候utio其nco漠ntin富ues!How該many賊obj踢ecti濟(jì)ves眨are雀ther永ein獅you臥ror弄gani天zati麥on?Key露beli屈efs–howw荷ewi百lla拿lway秤sac刃t?Con宗sta柜nt邪res泄pec羽tf億or如peo恩ple?Unco臣mpro扶misi佩ngi壞nteg畝rityKEY居GOAL嶺S–what楚we鵲must革acc贈(zèng)ompl尼ish?Bes有ti方nc進(jìn)las沾s—Peop朽l(xiāng)e—Mark影ting—Tec鹿hno駐log遞y—Prod寬ucts芒:sof銷twar庸e\ha品rdwa底rea捏ndsyst雅ems—Manuf漆acti飼on—Servi曲ce?Incr終eas財(cái)ed促glo璃bal央ma型rke趴ts尺h(yuǎn)ar過(guò)e?Supe趁rio距rf根ina尾cic樹(shù)al槽res哀ult陰sKEY標(biāo)IN級(jí)ITA硬TIV熱ES–how跨we我wil糖ld爸oi菊t?Six容si筐gma平qu晌ali蹲ty?tota楊lc犯ycl償et槍ime擔(dān)re捕duc倘tio踐n?prod鐵uct收ma床nuf俊act濃ion雀an好denv惠iro吩nme悔nta階ll井ead精ers抖hip?Prfit弊imp逼rove溜ment?Empow念erme繡ntf科ora袍lli液na視part深icip續(xù)ativ買eCoop蛙erat起ive疑and恨crea楚tice負(fù)wor童kpla館ceOur嗎fu材nda睜men泛tal助ob造jec爸tiv墨e(Eve蝕ryo屈nes收ov狗err貍idi點(diǎn)ng憲res拜pon辛sib把ili扒ty)Tot答al顆cus討tom狐er糕sat暈ifa腿cti筋onOur天fund液amen害tal巨obje文ctiv私eTota額lcu申stom投ers仍atis秘fact襪ionKey軋be鋼ilf侵esHow值wew宗ill脹alwa暗ysa帥ctKey哈go恥alsWha啦tw垃em挖ust欣ac大com茫pli怨shKey賣in請(qǐng)iti沈ati叫vesHow務(wù)we峽wi源ll閱do蜻itEver遭yone錘sov主erri然ding圍res舟pons雅ibil鏟ityKEY坊IN堆ITA坐TIV帥EShoww踏ewi也lld蒸oit?Six敬sigm讓aqu聲alit欣y?tota角lc爺ycl背et神ime領(lǐng)re色duc工tio嘩n?produ晨ctm笑anuf濕acti斗ona纏nde代nvir廚onme住ntal賀lea嗚ders顛hip?Prfi咱ti終mpr際ove蒸men棍t?Empo雖wer降men重tf蓋or令all貢in嬌a揮par銳tic沈ipa卵tiv菌e距C承oop乏era赤tiv定ea摘nd己cre格ati花ce驗(yàn)wor嫩kpl驚aceCons雞iste先ntf駝ocusCard量crea叮ted幣&ad糟opte向d19退86Five溉mino拆rch蹤蝶ange此sin箱1992No鄰sig礙nif攀ica賢nt壟cha服nge記sd砍uri請(qǐng)ng禿fiv鄉(xiāng)豐ed沙iff導(dǎo)ere侮nt哄cha毅irm鞏anBob川Galv側(cè)inGeo迫rge露Fi徑she辜rBill腎Wie典seGary問(wèn)Too歌kerChri際sGa霸lvinCre誓ati班ng掃and先ma它nag卻ing浸th已eS叨ix加Sig側(cè)ma佳qua喇lit攏yc日ult迅ureSis弓si鄰gma味qu竹ali站tyOne浮oft掩het澡wok揪eyd巾rive校rso衡finc圖rea改sedTot井a(chǎn)l孔cus臘tom廣er巖sat氣isf懼ati樣onandred誕uce性dc晴ostPro啞duc肝t/S厘e(cuò)rv撫ice蕉is務(wù)de省liv抽ere張dw浸hen沿pr糖omi余sedEve繡ry握occ孫urr驅(qū)enc發(fā)eo務(wù)fa遼de邪fec袍tw工ith者in新the磁pr材oce蝦ss萍req筐uir盤es剛tim剃et找oi較nsp槐ect燥,fi浪x,a脫nd績(jī)r(jià)e-鳥(niǎo)ins患pec洞tAver刮age徑cycl額eti扶mei莖sdi掠rect醉lyp呈ropo任rtio蘿nal殊tot滑het渠otal蘿num窗ber結(jié)ofd藝efec閥tsi他nth葵epr胃oces慶s.Prod羊uct/構(gòu)serv憤ice詢isd芝eliv匆ered托wit怠hno鳳def饞ectsNot型est/甘insp蠶ecti簡(jiǎn)oni棟s10壇0%e掠ffec扮tive縱in絡(luò)find庭ing掉defe母cts.Del宮ove瞎red吉de壁fec傭ts雷esc頓ape灣te艙st/腰ins嫩pec射tio鄭nw主ith辰in舒the勞pr棗oce直ss.Deli奶vere悼dde欲fect銷sar助edi糕rect傷lyp欄ropo裁rtio梅nal貢tot圣het鳴otal榜num辱ber享ofd保efec使tsi漫nth猛een糠tire粒pro花cessSix愁sigm因aqu鼠alit肝yim邁pove絲式scu靠stom耗ers律atis吸fact薄ionRed餡uci依ng罵the悶to孟tal胡de形fec案ts依in留the裝en暫ire箱pr攝oce貓ss長(zhǎng)red讓uce菜s:Deliv膝ery規(guī)deli抗nque歸ncie猜s;Deli警ver覺(jué)yd串efe穴cts;Earl紙yli矮fef蝦ailu池rer芒ate;社and綢ther儲(chǔ)efor箱e…Incr油ease歷scu趙stom核ers低atis士fact月ionandDec央rea志ses否wa滲rra造nty鎮(zhèn)co狗st!Pro椅ces籮sc拍ost棉an膏dd殿efe坑ctsRedu游cing債the拔tot舌ald傲efec催tsi徹nth拔een歲tire斤pro項(xiàng)cess:Redu仙ces直th博ec蠻ycl銀et責(zé)ime蜘pe鏟ru脾nit租…Redu墳cing鴿WIP明(Wor郵kin店pro句cess喂)Reduc紋ing蛙inve懷ntor拋yca砌rryi處ngc羨ostsRes政uce拳sd耕efe貝ct敢ins秋pec諸tio屯n,a牢nal蜘ysi父s,a拼nd它rep跳air或co筋st;擇the局ref穿ore戰(zhàn)…Dec巖rea崗ses扁“M鋸anu兔fac錫tur叮ing湊”c把ostCos絡(luò)t/Q尤ual返itySix念sigm去aha掀ssh怨own敬thatThe餓high瀉estqua皺lit醒yprod墨ucer刃isThe爹lo挨wes走tCostprod恨ucerTDUis粘the進(jìn)be濕st桌m(xù)ea臺(tái)sur悄eo繞ft石he長(zhǎng)ove射ra稍ll毛qua領(lǐng)lit爺yo休ft攜he信pro距ces床sTDU飄is忘th蔽ei籠nde極pen濱den子tv腰ari鼻abl雪eProc岸ess吼yiel洗dsa聯(lián)red淚epen油dent上upo注nTD口UThe彩comm堅(jiān)onm席etri曲c:T謎otal準(zhǔn)def逃ects迷per警uni齒t(TD剃U)Def尖ini遺ng常au盲nitA“仁uni揮t”獸may繭be率as城di有ver擾se撈as璃a:Pie耀ce項(xiàng)of畫(huà)equ榮ipm托entLin暖eo陣fs漲oft虎war膝eOrde眨rTec悲hni毛cal苗ma琴nua阻lMedi顯cal母clai素mWire頓tra慮nsfe獅rHou宴ro已fl藝abo者rCust抄omer士con走tactAny俱thi委ng馬tha其ti巴sm剩eas立ura宮ble蒼&層und襪ers彈tan僚dab英le壟by直the致pe棵rso社nw術(shù)ho辭is物try敬ing遣to牙re核duc申ed飄efe油ctsSig脊ma,搜a(bǔ)f始igu面re泡of龍mer臭itTDU趕cou色ld愈be苦exp也ect帽ed探to宗be憂pro摔por脊tio扎nal膛to唱th常ec悼omp經(jīng)lex筐ity蒼of永th故eu舅nitCom藏ple撇xit筒yi艦sd焦ire紋ctl殿yp陡rop貍ort瘋tio建nal鄙to跌th舒en銅umb列er徒of營(yíng)opp筆ort紀(jì)uni屑tie祥st澡oc弊rea扁ta抱de盟fec置tTon磁orma集lize睡pro玻cess叫eso爸fdi搖ffer扁ent斬comp芳lexi準(zhǔn)ty,拳weu念se:Tota并lde牛fect市sOpp求ort奴uni牲tie臣s…From麥whic斧hwe死can患cal襖cula汪tes片igmaDPM談O=x1,狹000,之000Impr籮ovem姐ent7Sigm屯a(+1.5sig晌ma娘shi耳ft)1101001K10K100K23456(66損810ppm怪)(62紡10ppm)(233ppm)(3.豎4ppm游)30xI獻(xiàn)mpr棟ove紡men福t10xI盟mpr堅(jiān)ove業(yè)men唱t70xI耗mpr廣ove似men腫t6534Def棚ect兇sp袋er禾Mil奶lio維no傭ppo茫rtu涂nit寄iesBen踐chm全ark授ing1101001K10K100K234567Best圈in抗clas籃sint石ern倚al+ext禾ern踐alRepa補(bǔ)irc拆osts>1騎0%Aver孫age滔comp呆any<1%Defe棵cts辜per練Mill鵝ion些oppo恢rtun幸itie擦sSigm炕a(+1.5sig染ma捐shi冠ft)1101001K10K100K234567Rest銜auan靜tbi鍋llsDoct恒or卵pre殼scr比ipt青ion歌wr領(lǐng)iti液ngPay儉rol撲lp笨roc府ess閘ingOrde債rwr自ite-抓upJou串rna歡lv蘋ouc頃her崖sWire捏tra射nsfe傘rAir羊lin另eb妻agg圍age猜ha鵲ndi鎖ngPur猾cha疑sed車ma叮ter枝ial眾lo趁tr舅eje拾ct慨rat灰eBenc烘hma美rki癥ngBest月in裹c(diǎn)las鍛sAve削rag脫ec悲omp都anySig復(fù)ma(+1.5sigm恒ash敞ift)Defe恢cts立per李Mill母ion臟oppo段rtun堆itie劈燕sPro呆ces孝sq光ual瓦ity這le介vel達(dá)sm蹄ay蒙var侵yw勤ide趙ly狹wit伯hin瞞a撤com千pan桐y(0.子25PPM)??1101001K10K100K234567Airl碧ine逆bagg儲(chǔ)age使hand執(zhí)lingDome背stic勇air喚line斥fli糾ght場(chǎng)fata辛lity涼raa靠teBest衫in舍clas載sAve堪rag豪ec祝omp社anySig袍ma(+1.5sigm驢ash蟲(chóng)ift)Def典ect步sp肥er淋Mil螺lio講no泡ppo撇rtu縮慧nit隱iesImp甜lem府ent垂ati凝on塊of瞧the庸si孟x(chóng)s鹿igm點(diǎn)ac廈ult翠ureTota匹lsu破stom釋ersati概sfac桐tionSix深step奏sto攻six塑sig陳ma&亭des毫ign俘for中manu摔fact通urab酷ilit斥yCyc哄le勸tim偶er剖edu館cti權(quán)onMotor鄉(xiāng)豐ola’褲sbl處ack靜beltPro雜ble真m-s量olv譽(yù)ingtool覆sn驅(qū)動(dòng)力來(lái)悟自評(píng)量指懶標(biāo)以及合膝理且具挑戰(zhàn)臥性的目標(biāo)The盼si憐x-s量tep傳sd模esi辛gn道pro叮ces廈sManu遷fact馳ued面prod臥uctIden皂tify茂phy時(shí)sica豪lan觀dfu糕ncti代onal榨req夜uire狂ment旦sof久cus沉tome或rDet階erm掌ine攻ch圈ara巷cte名ris對(duì)tic神so凳fp語(yǔ)rod懶uct假cr治iti插cal慮to胃ea撿chDete狡rmin可efo盾rea魚(yú)chc民hara泉cter猴isti貪c,wh秩ethe酸rco瓶ntro結(jié)lled蘭by怎part帝,pro標(biāo)cess休,or堂bothDet必erm稠ine孕ma砍xim拍um誤ran真ge厲of流eac暫hc蹲har鏈act朵eri恢sti話csIfC即P<2脆rede喘sign呼mat鵲eria貪l,pr告ofuc芝t,an消dpr警oces看sas叼req壺uire貨d.Adm仙ini免str杰ati辜ve/由off奧iceIden兄tif節(jié)yt帥he謙wor廚ky杜ou剃do(扮you以rp缺rod撿uct矮)Iden悼tif菌yw他ho防you旨rw善ork粗is舊fo書(shū)r(y敘our損cu孕sto狀mer鳳)Iden銜tify向wha刊tyo犁une僻edt勞odo借you周rwo阿rk,a搭ndf渾rom坑whom土(you燃rsu園ppli隨er)Mapt癢hep毒roce饒ss.Mis雙tak蓬e-p野roo狂ft椅he園pro畢ces逢sa祖nd罪eli豬min闊ate絮de痛lay愈s.Esta教blei慨shq級(jí)uali搖tya鄉(xiāng)豐ndc習(xí)ycle開(kāi)tim介eme堡asur譽(yù)emen速tan掀dim謹(jǐn)prov憤emen臥tgo翼als.Cycle缺tim料ere呆duct鴿ionWil趙lb蔬ec頑ove覺(jué)rd擺in欠det方ail性af純er章lun膏chPro派ble穩(wěn)ms歪olv暮ing紹id況ent板ifi繞cat烈ion羨to房誠(chéng)olAll鞋me脖mbe歡ro巾ft奪he食org慌ani訓(xùn)zat料ion全sh衛(wèi)oul普dh崇ave夕tr淡ini近ng級(jí)in關(guān)pro蠶ble雪ms敬olv票ing億in扁den艇tif春ica憲tio茄nt莖ool育sFlo圈wc尖har誘tsBrai付nst用ormi史ngPar序eto釘ch連art問(wèn)sCaus估e&罪effe懸ctd墳iagr仗amBla扁ck圈bel酸t(yī)t吉ool悅sPro宵c(diǎn)es珠sc索har醋act宰eri棵zat還ionPro苗ces外si登mpr皂ove戚men奶tsGrap礎(chǔ)hica勿lda奪taa錫naly跟sisDist呢ribu適tion后ana露lysi廢s(gr感aphi畏cal歐and手numb稅eric豈al)Comp炎arat既ive斧meth只ods(臨grap既hica勁lan君dnu漿mber橡ical殲)Proc間ess女sour席ces居ofv之a(chǎn)ria斗tionMea碰sur便eme勇nt辜sys株tem養(yǎng)an耽aly缸sisProc尺ess雕cont西rol(SPC撲)Pro盼ces枝sc度apa歲bil動(dòng)ity(Cp乎and牧Cp墓k)Con況fid型enc食ei噴nte城rva泄lsDes無(wú)ign墻of財(cái)ex敵per猾ime祥ntsLin吸ear超re俊gre揚(yáng)ssi榮onScre僻enin偵gex任peri簽ment礙sOpt排imi高zat林ion夏us竿ing疏re砌spo課nse腦su匯rfa纖ce途met泡hod彈olo閘gyBla毒ck侄bel跟tt驢ool(con虧’t)Maa公nag背eme喪nt角of者the不qu錦ali工ty/憤con常tin播uou拔si片mpr楊ove行men職tp膨roc鑄essMeth餐odol平ogy北tocon漁tin咐uoi欣sly哨re役duc萄ed孔efe懶ctsRegu著lar機(jī)revi純ewo調(diào)fDP磚MOp破erfo石rman搏ceQual給ity汁syst熔emr雞evie竿wCorp且orat啟equ你alit兔yco魚(yú)unci送lInst馬itut白iona捉lize化sol敲utio舍nsPro安ces錢ss傘tep疾1Pro億ces墻ss嶄tep2Proc喜ess遞step3sup晉pli遙ercus巧tom逼erReco鴉rddefe拋ctsTre柳nd姓cha答rt然/GoalRec趨orddefe復(fù)ctsRec唇orddef而ect推sRec工orddef黑ect祖sRec久orddefe卻ctsCont者inuo準(zhǔn)usi征mpro橋veme遞ntmeyh芬odo拘l(wèi)og懶yaction
name
datetime100Paretoanalysis/root
causeindetificationmeasureRes漏ult侍s&inst幫itu片tio藝nal枕izePro找ble蛇ms曲plv鬼eanalyzeDefe掘cta秤naly逐sis丸isd內(nèi)one當(dāng)byt肉hea枯ppro百pria框teo螞rgan箏izat蒸ion:Mar少ket熟ingEng著ine刮eri舉ngMan腫ufa那ctu竟rin潮gMat墾eri急alsser臂vic相eetc…Pro蒼ces舟ss笨tep1Proc丈ess躲step2Proc座ess泛step3Rec心orddefe表ctsTren膊dch壺art/樸GoalRec荷orddefe例ctsRec倚orddef著ect驅(qū)sReco獻(xiàn)rddefe星ctsRec告orddef設(shè)ect品ssup顛pli影ercust量omerInst絞itut瞇iona跟lize蜂sol誤utio壤nsCon酷t(yī)in對(duì)uou萍si筐mpr殖ove笛men眠tmeyh卸odo學(xué)log憑yaction
name
datetime100Paretoanalysis/root
causeindetificationmeasureRes底u(yù)lt綿s&inst既itu閣tio恩nal悼izePro耗ble鄰ms鐵plv驕eanalyzeDefe案cta享naly檢sis銷isd袖one弱byt次hea隙ppro漢pria呈teo叉rgan刻izat冰ion:Mark料etin即gEngi婚neer柄ingMan棒ufa命c(diǎn)tu肌rin斧gMate禮rial尚sserv射iceetc…Proc療ess蛋step1Pro努ces刷ss似tep2Pro社ces焰ss齊tep3Rec暖orddefe對(duì)ctsTre者nd略cha生rt/酸Goa仰lRec禍orddef叨ect將sReco僵rddefe涉ctsReco檢rddefe蠶ctsRec軍orddef遇ect喊ssup窩pli姐ercust瞎omerInst就itut捐iona瞎lize螺sol膊utio跌nsproc芽edur葵eDPMO每Ena朵bles校reg淹ular賊rev押iew迫ofc順onti報(bào)nuou興sim炸prov沙emen債tpe部rfor述manc伴eCorp饅orat天ele到vel梯revi侄ewBusi咱ness痛lev粱elr我evie曲wGrou適por厲div攪isio驅(qū)nre止viewPro件duc碧tl絹ine跨re蘭vie掀wPro由duc昌tio霸nl傲ine泉re浙vie姜wOpe援rat氏or妥lev商el辨rev界iewSame瓶me酸asu渴rem腎ent–same膊im由pro猛vem鮮ent格go何alSpe董ctr奴um包CVD1005020105Tota塞lde遣fect礙spe曲run隸itVisi對(duì)ono濁nlyTDU198919901991199依2199僑3199建4Year悄s目標(biāo)實(shí)際4=踏18鞠8556Gui搞del丑ine壺s1996年7月MOTOROLACORPORATE品質(zhì)評(píng)鑑抹系統(tǒng)QSR啞:asse則ssme盛ntv財(cái)ehic謹(jǐn)lef扇ort窮het螞otal止org壯a(bǔ)niz陸atio蕉nSets帆ac律ommo輩ngo睬alo脹fpe扯rfec遞tionDriv匪esp愈rogr脹ess剝tow偽orld魂cla妹sss裙tand沸ardsProv傘ides踏an竭awar刺dren思ess梢ofq端uali溪typ鈔roce笨ssr欠equi喊rmen嗽tsCros疊s-fe本rtil拌izat柱ion狹ofi點(diǎn)deas賓(kno秩wled盜ges命hari斃ng)Teach柱ing姿tool末(aud林itor梁san年dau史dite賞es)Inf津orm夸ati書(shū)on務(wù)sou飾rce驗(yàn)fo森rr徹egi塵str蔑arsThis畢id險(xiǎn)the喜“enn貼gine屋”of勢(shì)as柳elf德sust寨aini本ngc稈onti牌buou涉sim刷prov啞emen婦tpr泉oces嘉s…With秘out甩it“做virt藝uall違y”a貞llw棚ell-孟mean列ing乳qual慈ity阻init炊iati總ves欺FAILThis畫(huà)is向impo億rtan泛t…Unfo捎rtu售nat墊ely慎th勵(lì)is襯is誘whe贊reMany多org跪aniz妄atio朽nst好art玻andEnd-深inF磚AILU紛RE.Bes相tp旦rac營(yíng)tic舉esDocu吧ment肉atio鋪nCon雖for荒man頌ceCompl營(yíng)ianc創(chuàng)eAud朽itMoto聰rola“QSR”Qua是lit莊ys賊yst直em類rev樣iewInst雜itut術(shù)iona瞎lize躲Sol欺utio果nsProc創(chuàng)essStep缺1Proc施essStep雜2Proc捆essSte唇p3SUP擱PLI婦ERCUSTOMERRec孩ordDef炭ect雷sRec屯ordDef胃ect棒sReco成rdDefe汪ctsReco悄rdDefe處ctsReco謝rdDef柄ect沿sCont湖inuo齒usI尸mpro擴(kuò)veme熊ntMet座hod伸olo籍gyProcedureActionNameDateTimeGoalTrendChart100ParetoAnalysis/RootCauseIdentificationMeasureRes衣ult尿s&Ins尺tit飲uti獸ona六liz腎ePro講ble辯mSol綠veAnalyzeDefe鵲ctA勞naly訪sis切isd醬one麥byt拳h(huán)eA邊ppro預(yù)pria嗎t(yī)eO捆rgan聰izat溪ion:Mark季etin剪gEngi感neer鬧ingManu碗fact值urin體gMate采rial釘sSer號(hào)vic澇eEtc廢...Corp較orat栗equ石alit匠yco貼unci感l(wèi)Qua亮lit殘ym披ana房誠(chéng)ger妻so磁fa勁ll橫maj湊or姑ope螞rat念ion悅sCor住por浪ate廈-wi珠de結(jié)pro鐘gra調(diào)msQua副lit姻ys熔yst躲em境rev菊iew崇so美fa后ll剃maj算or立ope頌rat倉(cāng)ion帖sQual技ity溝coun陽(yáng)cilCQOBuss暖ines神sun鎮(zhèn)itsMan春age援men辯tb返oar霸dQSRproc態(tài)esscus友ome選rssup皺pli院ersMot茅oro寨laUniv泛ersi染tycours侍ewar剃easse而ssQual柳ity枯revi粉ewsShor奶t-te錢rmr鴨esul直ts教育Rec隨omm積end譽(yù)ati鼻ons贊on自vi澡sio開(kāi)na型nd籠dir轉(zhuǎn)ect聲ionThe圓ro或le抗of釣qua冤lit地ym偉ana辛gem正ent區(qū)at瞧mo守tor卡olaInte士rnal昂cus多tome草rad自voca暖teLeadTea樓chaudi掩tCul霧tur崗ec薄han推ge贊is叛dri榴ven仆by說(shuō)me姓asu死rem使ent繪s&姓re面war稱dsMeas元urem懸ents轉(zhuǎn)and縱rew爸ards斗mus亞tbe皆con脈sist你ent索with牛cha派nge銀obje仇ctiv忽es;w攔hat追you義meas金ure蜜isw篩hat雕you不getPro蔬ces快ses反mu球st棋be斗cha關(guān)nge桑dt繡oa死chi打eve他th眼em柴eas宴ure咬do養(yǎng)per摧ati湊ona揮lg瘋oal漸sSix慚sigm曾apr售ovid邊es...Am允eth倚od牌to可dri價(jià)ve爭(zhēng)qua鉛lit縣yi狠mpr震ove茂men腦tAco拜mmon政lan色guag瓣e-de配fect涌s,co奶ntin輸uous叨imp素rove漁ment時(shí),six廚sig乖maAm塵eth脖od咬of睡mea停sur貨eme肺ntAm直eth賽od驗(yàn)of叉com價(jià)par噸iso怠nAm確eth燥od車of著pro探vid午ing托co猜mmo注nr捧eac鳴ho致ut矩goa呈lsPar我adi站gm塑shi細(xì)ftsStar互tco鄰unti擺ngd霧efec沙ts.27蜓%badvs.閑99明.73攔%g啞oodChan串geu員nit例ofm小easu罵re2,7桂00PPM槍vs鈔. .那27%羊ba得dWhat彩is孤six撐sigm系aIti番sa隨cult旦ure肚chan透gef匯ora申com峰plet勿eor氣gani侍zati鼠onTha抽t’s:Indi洪vidu鑒ally植dri剪ven孕but葬invo定lves緞eve和ryon千eCon溫tin槍uou亮sp醒roc擴(kuò)essCons恭iste杜ntt箭hrou下ghou滅tth爭(zhēng)eor原gani冷zati偷onMea逐sur熄eme甘nt襯dri泰venBase棕don漂the通pre慨mise“Ever關(guān)yon博ew嗎ant杯st成od膝ot退he鄙bes刷tj兄ob帝the判yc疾an"Iti荷sno打ta雷numb父ers珍gameWas民th沈em肥eet鐵ing敘ne柜ces鐘sar貸y?Was汽th纏er純an派obj枯ect駝ive壞co祥mmu柴nic蒜ate顛di結(jié)na派dva柔nce?Was靠time蘋use憤def休fect用ivel豎y?Was謙ther鑒ead偉equa兼tea絮dvan欄cei事nfor訊mati徑ont鏡ohe之lpmeu鉗nder界stan差dan救dco蹈ntri抬bute孕to柱the排obje勉ctiv噸e?Did惠I魂con楚tri桃but域en辮to培the宿ob舉jec挪tiv偏e?Was勤the柿obje伐ctiv毛eac賤comp忍lish徑ed?mee繩tin釘g:_島____后____殃____趣____嬌_Date脖:___疏___亡___奪___腥___管___yesnoWas尸th披em務(wù)eet淘ing蓄ne酷ces弊sar法y?Was鴨th蛛er梢an陣obj郵ect橫ive佩co顯mmu貸nic新ate權(quán)di礎(chǔ)na厭dva場(chǎng)nce?Was垮ti板me搭use騰de歪ffe靈cti捐vel忘y?Was摧ther滔ead蘋equa亡tea煤dvan煮cei獻(xiàn)nfor說(shuō)mati厘ont答ohe碗lpme畝und汽ers睬tan秧da歡nd如con墾tri郊but助et鄰ot波he晚obj孔ect扭ive?Did調(diào)Ico架ntri蓋bute碌nto度the歌obj歸ecti屬ve?Was墾th角eo用bje卻cti愈ve馳acc端omp參lis鋤hed?mee嶺tin遍g:_席____末____包____羅____針_Date抱:____暮____框____育____蠶__yesnoRequ名irem急ents毅for卵cul慚ture誦cha懂ngeTop-絹down駱com售mitm橋ent掛and境invo添lvem宗entSet苦the球exam負(fù)ple,籃bea罵ctiv堤ein檢the殃aud渴itp泄roce險(xiǎn)ssMeas喘urem忽ent利syst隨emt粘otr搭ack瘦prog掠ressAt摩bot免hm撤acr沙oa素nd欲mic稼ro篇lev恩elComm堅(jiān)onw欠ell-糕unde姻rsto真ods丹eto涼fme豬tric牛sTough抬goa筒lse默ttin影g(re秩ach牙out!煌!!)Pro決vid溝et仿he訪req駛uir漏ed甜edu態(tài)cat腿ionSpr勾ead鄭th肥es飄ucc玩ess陷st揮orySha敲red塵th黑er殃ewa慨rds千wi蹤蝶th書(shū)tho您se受tha河tt優(yōu)hat炊co右ntr豆ibu緒ted10year甩jou斧rney??199冒0thro初ugh200途0Qual匪ityThro肅ugh屯defe臺(tái)cte恢limi荒nati蒜on-weh計(jì)ave蠢el半imi傳nat前ed>9建9.7他%ofi葛npr仍oces見(jiàn)def較ects(5.附60)COPQ(cos活tof危poo醒rqu玩alit第y)-red喜uce衡d>84毒%ona拋per澤unit庫(kù)bas想isManu怖fact生urin俗gco盤sts漲avin柴g-cum電ula贊tiv遷es體avi舌ng塊ove必r$蜘18.臭0b螞ill湊ionPro桶duc換tr艇eli騰abi另lit艷y-MTB期F.最.蒸.辜in乒cre成ase緣瑞d5-1歐0foldFin瞧anc桂ialSal還es考up2.9x,$37羨.6bill矮ion-anav拒erag牌eco鄙mpou洋nded繼gro聯(lián)wth掠rate綱of堵13.2裝%pe尺rye布arEmpl記oyee凳pro濁duct熊ivit趣y-incr蓋ease罪d4降08%?Mot梯oro罩la幫Uni溉ver提sit肉yyear篇s8182838485868788899091929394959605010015020025097989930000Sal求es梳per舅em階plo艙yee(tho劣usa湖nds)sale邁sQues計(jì)tion原&a爆nswe著rs9、靜夜四染無(wú)鄰,荒押居舊業(yè)貧匠。。4月-愧234月-2蘋3Wed畫(huà)nes拌day倘,A撲pri竹l2命6,硬202脂310、雨中黃惰葉樹(shù),燈譽(yù)下白頭人翼。。01:5押8:5001:5鑰
溫馨提示
- 1. 本站所有資源如無(wú)特殊說(shuō)明,都需要本地電腦安裝OFFICE2007和PDF閱讀器。圖紙軟件為CAD,CAXA,PROE,UG,SolidWorks等.壓縮文件請(qǐng)下載最新的WinRAR軟件解壓。
- 2. 本站的文檔不包含任何第三方提供的附件圖紙等,如果需要附件,請(qǐng)聯(lián)系上傳者。文件的所有權(quán)益歸上傳用戶所有。
- 3. 本站RAR壓縮包中若帶圖紙,網(wǎng)頁(yè)內(nèi)容里面會(huì)有圖紙預(yù)覽,若沒(méi)有圖紙預(yù)覽就沒(méi)有圖紙。
- 4. 未經(jīng)權(quán)益所有人同意不得將文件中的內(nèi)容挪作商業(yè)或盈利用途。
- 5. 人人文庫(kù)網(wǎng)僅提供信息存儲(chǔ)空間,僅對(duì)用戶上傳內(nèi)容的表現(xiàn)方式做保護(hù)處理,對(duì)用戶上傳分享的文檔內(nèi)容本身不做任何修改或編輯,并不能對(duì)任何下載內(nèi)容負(fù)責(zé)。
- 6. 下載文件中如有侵權(quán)或不適當(dāng)內(nèi)容,請(qǐng)與我們聯(lián)系,我們立即糾正。
- 7. 本站不保證下載資源的準(zhǔn)確性、安全性和完整性, 同時(shí)也不承擔(dān)用戶因使用這些下載資源對(duì)自己和他人造成任何形式的傷害或損失。
最新文檔
- 中國(guó)皮革模切機(jī)行業(yè)發(fā)展?jié)摿︻A(yù)測(cè)及投資策略研究報(bào)告
- 2025年職業(yè)教育行業(yè)洞察報(bào)告及未來(lái)五至十年預(yù)測(cè)分析報(bào)告
- 健康睡眠知識(shí)講座課件
- 健康活動(dòng)托班課件下載
- 蔬菜市場(chǎng)供應(yīng)鏈管理辦法
- 街道老年代步車管理辦法
- 2024年食品、飲料及煙草批發(fā)服務(wù)項(xiàng)目資金申請(qǐng)報(bào)告代可行性研究報(bào)告
- 西安市中介管理辦法細(xì)則
- 西青區(qū)企業(yè)注冊(cè)管理辦法
- 證券市場(chǎng)綠色化管理辦法
- 2025年重慶市輔警招聘測(cè)試題及答案
- 2025高等教育人工智能發(fā)展報(bào)告
- 2025年高考真題-物理(江蘇卷) 含解析
- 自然拼讀教學(xué)培訓(xùn)
- 小學(xué)數(shù)學(xué)論文8篇
- 2025至2030中國(guó)網(wǎng)絡(luò)動(dòng)漫行業(yè)市場(chǎng)深度分析及前景趨勢(shì)與投資報(bào)告
- 國(guó)家開(kāi)放大學(xué)機(jī)考答案6個(gè)人與團(tuán)隊(duì)管理2025-06-21
- 2025至2030中國(guó)海洋工程防腐涂料行業(yè)市場(chǎng)發(fā)展分析及發(fā)展前景與風(fēng)險(xiǎn)報(bào)告
- 科研團(tuán)隊(duì)保密管理制度
- 職業(yè)病防治計(jì)劃實(shí)施檢查表
- 江蘇省南京市雨花臺(tái)區(qū)2024-2025學(xué)年五年級(jí)下學(xué)期期末英語(yǔ)試題
評(píng)論
0/150
提交評(píng)論