質量手工Philips合理的解答

QualityManualPhilipsSoundSolutions第一頁，共一百三十三頁。Contents

Page2

Foreword

Page5 Organisation

Page8 Scope

Page9 Processdescriptionmodel

Page10 Listofabbreviations

Page12 PSSProcesses

Annex1 Documenthistory

Annex2 MatrixISO/TSstandard-QualityManual第二頁，共一百三十三頁。

ThismanualistheQualityManualfromPhilipsSoundSolutions.ThecontentofthismanualisapprovedbytheManagementTeam.Thiselectronicpresentationisalwaysthelatestversion(seefooter).Itistheresponsibilityofthedocumentadministratorthatchangesareimplementedlikerequestedbytheprocessownersandthatchangesareapprovedandcommunicatedlikeforeseen.

Annex1showsthehistoryfromthemanual.Foreword第三頁，共一百三十三頁。Foreword

Thismanualisbasedontherequirementsoftheinternationalstandards:

-ISO9001:2000

-ISO/TS16949:2002

(item.Feedbackofinformationfromserviceanditem

.ServiceAgreementareexcluded)

-Supplementedwiththeimplementedaspectsofthe

PhilipsBusinessExcellencemodel.(=EFQM)ThemanualisclassifiedaccordingtothebyPSSdefinedCoreprocesses,Subprocesses,ManagementandSupportprocessesincludingtheinteractionsbetweentheseprocesses.Annex2showstherelationmatrixmanual-ISO/TSrequirements.第四頁，共一百三十三頁。OrganisationAddresses: HeadOffice:Design,SalesandmanufacturingLocationN.V.PhilipsInnovativeApplicationsPhilipsSoundSolutionsHoogveld50B-9200Dendermonde–BelgiumRemoteManufacturingLocations:Hungary:HungarianSpeakerSystemsLLCSostoIpariPark,FinnUt,2H-8000Szekesfehervar–HungaryUkraine

VATMuchachevoFactoryTochpriladBeregowskayaStr11089600–Mukachevo–UkraineRemoteDevelopmentLocation:APAC:PhilipsSoundSolutionsAsiaPacificPhilips(China)InvestmentCo.Ltd.ShenzhenBranch38FPanglingPlazaNo2002JiaBinRoad,LuoHuDistrictShenzhenP.R.C.518001-China第五頁，共一百三十三頁。TheBusinessUnitPhilipsSoundSolutions:developsproducessellsLoudspeakers,LoudspeakerSystemsandSoundSolutionsfortheinternationalmarketinthefollowingmarketsegments: -Automotive -Consumer(Audio-Video&Multimedia)EachmarketsegmentismanagedbyitsLineOfBusiness(LOB)Forafulldescriptionoftheorganisationseeorganisationmanuals.Organisation第六頁，共一百三十三頁。OrganisationHSSHungary**Ukraine**Subcontractors**RemoteProductionLocationSupplierSupplierCustomerPSS

BUmgtCustomerPSSDendermondePSS

APAC**RemoteDevelopmentLocationFinishedProductsResponsibility/SupportCustomerrelationshipPartsSupport第七頁，共一百三十三頁。DirectSourcingManufacturingDirectShipmentRemoteProductionLocation/SubcontractorAutomotiveNonAutomotiveAutomotiveNonAutomotiveAutomotiveNonAutomotiveHSSXXUkraineXXMexicoXXXAPAC:CrownMillionXXXXOrganisation:SupplyChainCoreprocessesinthePSSSupplyChainCurrentSituation第八頁，共一百三十三頁。Scope

Theorganisationisbuild-uparound3Coreprocesses:DemandGeneration(SalesandMarketing)InnovationtoMarket(ProductandProcessDevelopment)SupplyChainManagement,subdividedin3subprocesses:PlanningandLogisticProcess(PlanandDeliver)PurchasingProcess(Source)ManufacturingProcess(Make)supportedbyManagementandSupportprocesses.Thenextslideexplainstheprocessdescriptionmodel第九頁，共一百三十三頁。ProcessDescriptionModelMAININPUTHRMPROCESS:00.05PROCESS:00.05.01HRStrategicPlanningPROCESSOWNER:HumanResourceMngr-00.01Strategicreview-Currentcompetencelevel-Currentpopulation-PSSStrategy-CurrentHRactionplanDOCUMENTSDDPMAINOUTPUTMAINRESOURCES/TOOLS-HRactionplanDOPDCA

HRStrategicPlanning-Currentcompetenceplan-Currentmanpowerplan-Methods/ToolsMAINPIRealizationlevelactionplan(HQ)ProcessName&NumberSubProcessName&NumberFunctionoftheprocessownerListofthemainresources&toolstoperformtheprocessListofthemainOutputsproducedbytheprocessListofthemainInputstotheprocessListofrelateddocumentsMainperformanceIndicatorsBetweenbracketslocationwherePIisapplicableProcessNumberrelatedprocess第十頁，共一百三十三頁。ListofabbriviationsAPAC:AsiaPacificBBSorBBSC:BusinessBalancedScoreCardBEST:BusinessExcellencethroughSpeed&TeamworkCLIP:CommittedLineItemPerformanceCLISP:CommittedLineItemSupplyPerformanceCOS:CustomerOrderServiceCRP:CapacityRequirementsPlanningCSS:CustomerSatisfactionSurveyCVP:CommitedVolumeDTW:DomeTweeterDRP:DistributionResourcesPlanningEDI:ElectronicDataInterchangeEFQM:EuropeanFoundationQualityMEMS:EmployeeMotivationSurveyF&A:Finance&AccountingFMEA:FailureModeandEffectAnalysisFOR:FallOffRateFOT:FirstOfToolHR:HumanResourcsesHRM:HumanResourceManagementHQ:HeadquartersLLT:LongLeadTimeLOB:LineOfBusinessMAT:MovingAnualTotalstockMgt:ManagementMPS:MasterProductionScheduleMRO:=NPRMRP:MaterialRequirementsPlanningNPR:NonProductRelatedOCOO:OtherCostsOfOrganizationOQL:OutgoingQualityLevel第十一頁，共一百三十三頁。ListofabbriviationsPBE:PhilipsBusinessExcellencemodel(=EFQM)PI:PerformanceIndicatorppm:PartsPerMilionPSS:PhilipsSoundSolutionsQDS:QualityDataSheetQFD:QualityFunctionDeploymentRDL:RemoteDevelopmentLocationRFQ:RequestForQuotationRLIP:RequestLineItemPerformanceRPL:RemoteProductionLocationSPC:StatisticalProcessControlSpec:SpecificationSR:StrategicReviewSQE:SupplierQualityEngineeringTPD:TechnicalProductDocumentation第十二頁，共一百三十三頁。02InnovationToMarketProcessCoreProcessesSupportProcessesManagementProcessesCustomersRequirementsCustomersSatisfactionHRMProcesses00.04ManagementReviewProcess00.02Policy&Strategy00.01F&AProcess00.07StrategicPurchasingProcess00.05Infrastructure00.06 Methods&ToolsDefinition -FMEA -MeasurementSystems -Projectmanagement -BBSC -00.09PSSProcessesProductCreationProcess02.01ProcessCreationProcess02.0201DemandGenerationProcessStrategicSalesprocess01.02QuotationProcess01.03Marketing01.0100.03QualityManagementProcessesAuditing00.03.02ImprovementProcess00.03.03QualityManagementSystem00.03.01NonConformityHandling00.03.04ProductionTransferProcess00.0803SupplyChainOperationalBusinessPlanning03.01Plan03.02Source03.03Make03.04Deliver03.05Subcontracting03.06第十三頁，共一百三十三頁。Policy&StrategyScopeMAINPROCESS:00.01Policy&StrategyPROCESSOWNER:PlantManagerThePolicyandStrategyProcesstranslatesanddeploysthegeneralPhilipspolicyandstrategyintoaPSSpolicyandstrategywithrespecttoallstakeholdersrequirements.第十四頁，共一百三十三頁。MAININPUTMAINPROCESS:00.01Policy&StrategyPROCESSOWNER:PlantManager-Corporatepolicy&strategy-BBSCyear-1-CCSyear-1-Strategicreviewyear-1-00.02Mgtreviewyear-1-Mission&visionyear-1-01.01Businesstrends-01.01Industrialtrends-01.01TechnicaltrendsDOCUMENTS-PSS-P-00.01-001Policy&strategyMAINOUTPUTMAINRESOURCES/TOOLS-ApprovedStrategicReviewyeartillyear+4-Policyforthedifferentprocesses-Mission&VisionDOPDCAPolicy&Strategy-ManagementTeam-BusinessTeamsMAINPI-LongtermBBSCtrend(HQ)Policy&Strategy第十五頁，共一百三十三頁。ManagementReviewProcessScopePROCESSOWNER:PlantManagerMAINPROCESS:00.02ManagementReviewProcessTheManagementreviewProcessgivesangeneralfollow-upofthedifferentprocessesinthetotalorganisationinordertomanage,controlandimprovethebusinessprocessesandbusinessperformances.第十六頁，共一百三十三頁。PROCESSOWNER:PlantManagerManagementReviewProcessKeyPI-ReliabilityrealityversustargetMAINPROCESS:00.02ManagementReviewProcessYearlyManagementReview00.02.01PeriodicManagementReview00.02.02第十七頁，共一百三十三頁。MAININPUTPROCESSOWNER:PlantManager-Previousmgtreview-00.03.04Customerresults-00.03Auditreports-Preventive&correctiveactions-Processperformanceandproductconformity-Changes-Recommendationsforimprovement-00.01Strategicreview-BBS’s-01.03Customerrequirements-00.04EMS-00.03Selfassessments-00.02AnnualMgtrepres.report-00.01Benchmarkdata-01.01CSSDOCUMENTS-PSS-P-00.02-001ManagementreviewMAINOUTPUTMAINRESOURCES/TOOLS-Targets-Improvementplans(previouscalleddept.plan)-Mgtreviewreport-Product/processimprovements-ResourcesneedsDOPDCAYearlyManagementReview-Methods/Tools-Legislation-ManagementSystems-ChecklistMAINPI-BBS(HQ/RDL/RPL)-Reliabilityrealityversustarget(HQ/RDL/RPL)YearlyManagementReviewMAINPROCESS:00.02ManagementReviewProcessSUB-PROCESS:00.02.01YearlyManagementReview第十八頁，共一百三十三頁。MAININPUTPROCESSOWNER:ProcessOwners-Targets/BBSC-00.03ImprovementplansDOCUMENTS-PSS-P-00.09-003:PerformanceManagementMAINOUTPUTMAINRESOURCES/TOOLS-Updatedtargets-Updatedimprovementplans-ImprovementactionsDOPDCAPeriodicManagementReview-Methods/ToolsMAINPI-Monthlyfinancialreport(HQ)-BBSCtrend(HQ/RDL/RPL)PeriodicManagementReviewMAINPROCESS:00.02ManagementReviewProcessSUB-PROCESS:00.02.02PeriodicManagementReview第十九頁，共一百三十三頁。QualityManagementSystemProcessScopePROCESSOWNER:QualityManagerMAINPROCESS:00.03QualityManagementSystemProcessTheQualityManagementSystemProcessistheprocessusedtodefine,implementandmaintainaqualitymanagementsysteminthetotalorganisationwithrespecttothecustomerdemands.IntheQualityManagementsystemprocesswehavedefinedthefollowingprocesses:QualityManagementSystemProcessAuditingProcess(supplieraudits,internalauditsandselfassessments)ImprovementProcessNonConformityHandlingProcess(customer,supplierandinternalcomplaints)第二十頁，共一百三十三頁。PROCESSOWNER:QualityManagerKeyPI-BBSCtrendMAINPROCESS:00.03QualityManagementSystemProcessQualityManagementSystemProcesses00.03QualityManagementProcessesAuditing00.03.02ImprovementProcess00.03.03QualityManagementSystem00.03.01NonConformityHandling00.03.04第二十一頁，共一百三十三頁。MAININPUTMAINPROCESS:00.03QualityManagementSystemProcessesPROCESS:00.03.01QualityManagementSystemPROCESSOWNER:QualityManager-01.03Customerrequirements-00.01Strategy-00.02Managementreview-LegislationDOCUMENTS-Qualitymanual-ISO-14000manual-Kalamiteitenmanual-PSS-P-00.03-003ManagementofdocumentsandrecordsinQ-systemMAINOUTPUTMAINRESOURCES/TOOLS-Updatedanddeployedmanagementsystems-ActionplanDOPDCAQualityManagementSystem-Standards-Legislation/Regulation-ManagementSystems(PBE,best,..)MAINPI-Externalauditresults(HQ/RDL/RPL)-PBEscoretrend(HQ)-Timing(HQ)QualityManagementSystem第二十二頁，共一百三十三頁。PROCESSOWNER:QualityManagerKeyPI-Scores-TimingSupplierAudits00.03.02.01InternalAudits00.03.02.02SelfAssessments00.03.02.03MAINPROCESS:00.03QualityManagementSystemProcessesPROCESS:00.03.02AuditingAuditing第二十三頁，共一百三十三頁。MAININPUTPROCESSOWNER:PurchasingManager-SupplierauditplanDOCUMENTS-PSS-P-00.03-004SupplierAuditingMAINOUTPUTMAINRESOURCES/TOOLS-AuditreportsDOPDCASupplierAudits-Auditorchecklist-Methods/Tools-QualifiedauditorsMAINPIMAINPROCESS:00.03QualityManagementSystemProcessesPROCESS:00.03.02AuditingSubProcess:00.03.02.01SupplierAuditsAuditing-第二十四頁，共一百三十三頁。MAININPUTPROCESSOWNER:QualityManager-Internalauditplan-00.03.04Complaints-00.03.04Customerresults-Processperformances-Resultspreviousaudits-Resultsexternalaudits-00.02ManagementreviewDOCUMENTS-PSS-P-00.03-005InternalAuditing-PSS-P-03-001TripleQandGenericTestplanMAINOUTPUTMAINRESOURCES/TOOLS-AuditreportsDOPDCAInternalAudits(System,Product,Process)-Methods/Tools-Standards-QualifiedauditorsMAINPI-Non-conformitiestrend(HQ/RDL/RPL)-Timing(HQ/RDL/RPL)MAINPROCESS:00.03QualityManagementSystemProcessesPROCESS:00.03.02AuditingSubProcess:00.03.02.02InternalAuditsAuditing第二十五頁，共一百三十三頁。MAININPUTPROCESSOWNER:PlantManager-PreviousSelfassessments-ProcessperformancesDOCUMENTS-PSS-P-00.03-007Self-assessmentsMAINOUTPUTMAINRESOURCES/TOOLS-Selfassessmentscore-Listofstrengthsandarea’sforimprovementDOPDCASelfassessments-Methods/Tools-Businessmodels(EFQM,PBE,…)-AuditteamMAINPI-Target/score(HQ)MAINPROCESS:00.03QualityManagementSystemProcessesPROCESS:00.03.02AuditingSubProcess:00.03.02.03SelfassessmentsAuditing第二十六頁，共一百三十三頁。MAININPUTPROCESSOWNER:Processowners-00.03Auditreports-00.02Managementreview-Improvementactions-00.03SelfassessmentreportsDOCUMENTS-PSS-P-00.03-006“ImprovementProcess”MAINOUTPUTMAINRESOURCES/TOOLS-ImprovedprocessesDOPDCAImprovementProcess-Methods/Tools-ImprovementTeamsMAINPI-TrendsBBS’s(HQ/RDL/RPL)-%peopleinvolvedinimprovementteams(HQ)MAINPROCESS:00.03QualityManagementSystemProcessesPROCESS:00.03.03ImprovementprocessImprovementProcess第二十七頁，共一百三十三頁。ScopeNonConformityHandlingPROCESSOWNER:QualityManagerTheNonConformityHandlingProcessmanagescustomer,supplierandinternalcomplaintsonastructuredway,problemanalyserootcauseanalysesolutionimplementationsolutionchecksecuringofthesolution,sothatrecurrenceoftheproblemisprevented.NonConformityHandling,otherthancomplaintsaremanagedintheprocessesthemselves.OverviewseePSS-P-03-002.MAINPROCESS:00.03QualityManagementSystemProcessesPROCESS:00.03.04NonConformityHandling第二十八頁，共一百三十三頁。

CustomerComplaints00.03.04.01NonConformityHandlingKeyPI-NumberofcomplaintsSupplierComplaints00.03.04.02InternalComplaints00.03.04.03PROCESSOWNER:QualityManagerMAINPROCESS:00.03QualityManagementSystemProcessesPROCESS:00.03.04NonConformityHandling第二十九頁，共一百三十三頁。MAININPUT-Customercomplaint-Customerproblem(ppm,warranty,…)DOCUMENTS-PSS-P-00.03-001CustomerComplaintsMAINOUTPUTMAINRESOURCES/TOOLS-Nonconformity,problemsolved-Analysisreportsendtocustomer-Completedcorrectiveactionplan-Adaptedproduct/processdocumentationDOPDCACustomerComplaints-Productdocumentation-Productcontract-MFG/PRO-Methodsandtools-KeyaccountteamMAINPI-Numberofcomplaints(HQ/RPL)-Throughputtime(HQ)-Cost(HQ)CustomerComplaintsMAINPROCESS:00.03QualityManagementSystemProcessesPROCESS:00.03.04NonConformityHandlingSub-process:00.03.04.01CustomerComplaintsPROCESSOWNER:QualityManager第三十頁，共一百三十三頁。MAININPUT-Problemwithpurchasedcomponent,partDOCUMENTS-PSS-P-00.03-002SupplierComplaintsMAINOUTPUTMAINRESOURCES/TOOLSDOPDCASupplierComplaints-Productdocumentation-MFG/PRO-SQEMAINPI-Numberofcomplaints(HQ)-Throughputtime(HQ)SupplierComplaintsPROCESSOWNER:PurchasingManagerMAINPROCESS:00.03QualityManagementSystemProcessesPROCESS:00.03.04NonConformityHandlingSub-process:00.03.04.02SupplierComplaints-Conformingcomponents,parts-Completedactionplanfromsupplier-Analysisreportfromsupplier-Updatedsuppliercomplaintsdatabase第三十一頁，共一百三十三頁。MAININPUT-ProblemwithinternalproducedpartDOCUMENTSPSS-P-03.04-001ManagementofnonconformitiesinproductionMAINOUTPUTMAINRESOURCES/TOOLS-Conformingparts-Analysisreportfromsupplier-Completedcorrectiveactionplanfromsupplier-Adaptedproduct/processdocumentationDOPDCAInternalComplaints-Productdocumentation-MFG/PRO-ProductionorganizationMAINPI-Numberofcomplaints(HQ/RPL)InternalcomplaintsPROCESSOWNER:ProcessOwnersMAINPROCESS:00.03QualityManagementSystemProcessesPROCESS:00.03.04NonConformityHandlingSub-process:00.03.04.03InternalComplaints第三十二頁，共一百三十三頁。ScopeDemandGenerationProcessPROCESSOWNER:LOBManagerMAINPROCESS:01DemandGenerationProcessTheDemandGenerationProcessexistsof3sub-processes:TheMarketingProcesscollectsmarket,customerandbenchmarkinformationasinputfortheStrategicSalesandQuotationProcess.TheStrategicSalesProcesstransposesallmarketinginformation,managementreviewresultsintoattackplanswithrespecttothedefinedpolicyandstrategy.TheQuotationProcesstransposescustomerrequestsintoaquotationwithrespecttothestrategicplanandthemarketsituation.第三十三頁，共一百三十三頁。PROCESSOWNER:LOBManagerDemandGenerationProcessMAINPROCESS:01DemandGenerationProcess01DemandGenerationProcessStrategicSalesprocess01.02QuotationProcess01.03Marketing01.01KeyPI-Turnover第三十四頁，共一百三十三頁。MAININPUTMAINPROCESS:01DemandGenerationProcessSUB-PROCESS:01.01MarketingPROCESSOWNER:LOBManager-01.02Attackplan-00.01StrategicReview-Customers-PotentialCustomersDOCUMENTS-DDV-80-001CustomerinfoMAINOUTPUTMAINRESOURCES/TOOLS-Customerinfo-Marketinfo-CSSDOPDCAMarketing-Methods/ToolsMAINPI-Marketing第三十五頁，共一百三十三頁。MAININPUTMAINPROCESS:01DemandGenerationProcessSUB-PROCESS:01.02StrategicSalesProcessPROCESSOWNER:LOBManager-CSS-00.01Benchmarkdata-01.01Marketdata-00.01PSSPolicy&strategy-01.01PreviousStrategicreview-00.07Financialresultsyear-1DOCUMENTS-DDP-01-53-003Businessplan-DDV-80-001Customerinfo-DDV-80-003BusinessteamsMAINOUTPUTMAINRESOURCES/TOOLS-Attackplan-Resources-LOBfinancial4yearplanDOPDCAStrategicSalesProcess-Methods/Tools-Currentresources,competenceMAINPI-Timing(HQ)-%nominatedbusinessfromYear+3(HQ)-SRversusreality(HQ)StrategicSalesProcess第三十六頁，共一百三十三頁。PROCESSOWNER:LOBManagerQuotationProcessKeyPI-TimingMAINPROCESS:01DemandGenerationProcessSUB-PROCESS:01.03QuotationProcessRFQAcceptance01.03.01QuotationPreparation01.03.02Quotation01.03.03ProjectDefinition01.03.04第三十七頁，共一百三十三頁。MAININPUTMAINPROCESS:01DemandGenerationProcessSUB-PROCESS:01.03QuotationProcessProcessstep:01.03.01RFQAcceptancePROCESSOWNER:AccountManager-RFQ-01.02Attackplan-00.01PSSStrategyDOCUMENTS-DDV-80-002RFQ-DDP-01-53-006AllocationprocessMAINOUTPUTMAINRESOURCES/TOOLS-No=Customerinfo-Yes=1.RFQTeam2.ProductContractDOPDCARFQAcceptance-Methods/Tools-MAINPI-Timing(HQ)QuotationProcess第三十八頁，共一百三十三頁。MAININPUTMAINPROCESS:01DemandGenerationProcessSUB-PROCESS:01.03QuotationProcessProcessstep:01.03.02QuotationPreparationPROCESSOWNER:RFQTeamLeader-01.01ProductContractDOCUMENTS-DDV-80-002RFQMAINOUTPUTMAINRESOURCES/TOOLS-Preliminarymechanical&acousticalpartslist-Material/Laborcost-OpenbookcalculationDOPDCAQuotationPreparation-Methods/Tools-Product/Price/PartsDatabasesMAINPI-Timing(HQ)QuotationProcess第三十九頁，共一百三十三頁。MAININPUTMAINPROCESS:01DemandGenerationProcessSUB-PROCESS:01.03QuotationProcessProcessstep:01.03.03QuotationPROCESSOWNER:AccountManager-01.01Productcontract-Openbookcalculation-Preliminarymechanical&acousticalpartslist-Material/Laborcost-01.01Marketdata-01.02Attackplan-00.01StrategicreviewDOCUMENTS-DDP-01-53-006Allocationprocess-DDV-80-002RFQMAINOUTPUTMAINRESOURCES/TOOLS-Quotation-TeamFeasibilityCommitment-Pre-AllocationDevelopment-Pre-AllocationProductionDOPDCAQuotation-Methods/Tools-Product/Price/PartsDatabasesMAINPI-Timing(HQ)QuotationProcess第四十頁，共一百三十三頁。MAININPUTMAINPROCESS:01DemandGenerationProcessSUB-PROCESS:01.03QuotationProcessProcessstep:01.03.04ProjectDefinitionPROCESSOWNER:AccountManager-CustomerAcceptanceDOCUMENTS-DDV-80-002RFQMAINOUTPUTMAINRESOURCES/TOOLS-ProjectTeam-UpdatedProductContractDOPDCAProjectDefinition-Methods/Tools-ResourcesMAINPI-QuotationProcess第四十一頁，共一百三十三頁。MAINPROCESS:02InnovationToMarketPROCESSOWNER:DevelopmentManagerInnovationToMarketProcess02InnovationToMarketProcessProductCreationProcess02.01ProcessCreationProcess02.02第四十二頁，共一百三十三頁。ProductCreationProcessScopeMAINPROCESS:02InnovationToMarketSUB-PROCESS:02.01ProductCreationProcessPROCESSOWNER:DevelopmentManager

TheProductCreationProcessisusedforprojectstodevelopaproductorafamilyofproductsbasedoncustomerrequirements.Attheendoftheprocesscompletedocumentedproductdesignsareavailable.Theproductitselfisreleasedandtheproductionoftheproductisreleasedaccordingtotheagreedtargets.第四十三頁，共一百三十三頁。MAINPROCESS:02InnovationToMarketSUB-PROCESS:02.01ProductCreationProcessPROCESSOWNER:DevelopmentManager

ConceptPhase02.01.01Feasibility02.01.02ProductCreation02.01.03ProductCreationProcessConceptStart0-DateConsoli-dationDesignReview02.01.04DesignReleaseProductionPreparation02.01.05CommercialReleaseFirstProduction02.01.06MassProductionReleaseNOKNOKNOKNOKNOKNOKKeyPI-MilestonesConsolidation,designandCommercialreleaseontime-PP1&PP2costs第四十四頁，共一百三十三頁。MAININPUTMAINPROCESS:02InnovationToMarketSUB-PROCESS:02.01ProductCreationProcessStep:02.01.01ConceptPhasePROCESSOWNER:ProjectManager-01.03Productcontract-Internalrequirements-Evaluationreportspreviousprojects-01.03Preallocationdecision-01.03Targetbudget&priceDOCUMENTS-PSS-P-02.01-002ProductCreationProcess:ProjectManagement-PSS-P-02.01-003ProductCreationProcess-PSS-P-02.01-004ProjectTeamMatrixMAINOUTPUTMAINRESOURCES/TOOLS-Concept-Targetspec.-Checklists-ConceptStartAgreement-TentativeprojectplanningDOPDCAConceptDevelopment-Methods/Tools-Standards-Projectteam-Product&TechnologyroadmapMAINPI-Costs(HQ/RDL)-Numberapprovedpatents(HQ)ProductCreationProcess第四十五頁，共一百三十三頁。MAININPUTMAINPROCESS:02InnovationToMarketSUB-PROCESS:02.01ProductCreationProcessStep:02.01.02FeasibilityPROCESSOWNER:ProjectManager-Concept-Targetspec-TentativeprojectplanningDOCUMENTSMAINOUTPUTMAINRESOURCES/TOOLS-Technicalspec’s-DesignFMEA-Checklists-PrototypeControlPlan-PreliminaryTPD-Productionallocation-Pcessflowchart-Newequipment&measurementList-SupplierchoiceLLTparts-Projectplanning-Feasibilitycommitment-Budget&price-Customercommitment-0-dateagreementDOPDCAFeasibilityStudy-Methods/Tools-Standards-ProjectteamMAINPI-Costs(HQ/RDL)ProductCreationProcess-PSS-P-02.01-002ProductCreationProcess:ProjectManagement-PSS-P-02.01-003ProductCreationProcess-PSS-P-02.01-004ProjectTeamMatrix第四十六頁，共一百三十三頁。MAININPUTMAINPROCESS:02InnovationToMarketSUB-PROCESS:02.01ProductCreationProcessStep:02.01.03ProductCreationPROCESSOWNER:ProjectManager-DesignFMEA-Technicalspecs-PrototypeControlPlan-PreliminaryTPD-ProductionAllocation-Newequipment&measurementlistDOCUMENTSMAINOUTPUTMAINRESOURCES/TOOLS-Prototype-ApprovedTPD-ProcessFMEA-Checklists-Releasereport-EnvironmentCheckresult-Updatedcalculation-PrototypeControlPlan-Consolidationagreement-CustomercommentsDOPDCAProductCreation-Methods/Tools-Projectteam-StandardsMAINPI-MilestoneConsolidationontime(HQ/RDL)-Costs(HQ/RDL)ProductCreationProcess-PSS-P-02.01-002ProductCreationProcess:ProjectManagement-PSS-P-02.01-003ProductCreationProcess-PSS-P-02.01-004ProjectTeamMatrix第四十七頁，共一百三十三頁。MAININPUTMAINPROCESS:02InnovationToMarketSUB-PROCESS:02.01ProductCreationProcessStep:02.01.04DesignReviewPROCESSOWNER:ProjectManager-FOTparts-TPD-ProductFMEA-ProcessFMEA-PrototypeControlPlan-PrototypeDOCUMENTSMAINOUTPUTMAINRESOURCES/TOOLS-Checklists-Pre-launchControlPlan-Releasedmeasurementequipment-Tooling-FOTproducts-CustomercommentsonFOTproducts-DesignReleaseDOPDCADesignReview/TechnicalTrialRun-Methods/Tools-Projectteam-StandardsMAINPI-MilestoneDesignreleaseontime(HQ/RDL)-Costs(HQ/RDL)ProductCreationProcess-PSS-P-02.01-002ProductCreationProcess:ProjectManagement-PSS-P-02.01-003ProductCreationProcess-PSS-P-02.01-004ProjectTeamMatrix第四十八頁，共一百三十三頁。MAININPUTMAINPROCESS:02InnovationToMarketSUB-PROCESS:02.01ProductCreationProcessStep:02.01.05ProductionPreparationPROCESSOWNER:ProjectManager-TPD-ProcessFMEA-Pre-launchControlPlan-03.04Tooling&measuringequipment-PreliminaryreleasedpartsDOCUMENTSMAINOUTPUTMAINRESOURCES/TOOLS-Productiondocumentation-Checklists-ProductionControlPlan-UpdatedProcessFMEA-Processflowchart-Floorplan-Releasereport-CommercialReleaseDOPDCAProductionPreparation/TrialRun-Methods/Tools-Projectteam-Standards-Processes&tooling-OperatorsMAINPI-MilestoneCommercialreleaseontime(HQ/RDL)-Costs(HQ/RDL)ProductCreationProcess-PSS-P-02.01-002ProductCreationProcess:ProjectManagement-PSS-P-02.01-003ProductCreationProcess-PSS-P-02.01-004ProjectTeamMatrix第四十九頁，共一百三十三頁。MAININPUTMAINPROCESS:02InnovationToMarketSUB-PROCESS:02.01ProductCreationProcessStep:02.01.06FirstProductionPROCESSOWNER:ProjectManager-TPD-03.04ProductionControlPlan-03.04FinalTooling-03.03PreliminaryReleasedParts-03.02ProductionplanningDOCUMENTSMAINOUTPUTMAINRESOURCES/TOOLS-TPD-Productiondocumentation-Checklists-ProductionControlPlan-UpdatedProcessFMEA-Finalreleasedparts-Projectevaluationreport-MassProductionReleaseDOPDCAProductionStart-Methods/Tools-Projectteam-Standards-Processes&tooling-OperatorsMAINPI-Costs(HQ/RDL)-CLISP(HQ/RDL)-Scrap,FOR,Efficiency(HQ/RDL)ProductCreationProcess-PSS-P-02.01-002ProductCreationProcess:ProjectManagement-PSS-P-02.01-003ProductCreationProcess-PSS-P-02.01-004ProjectTeamMatrix第五十頁，共一百三十三頁。ProcessCreationProcessScopeMAINPROCESS:02InnovationToMarketSUB-PROCESS:02.02ProcessCreationPROCESSOWNER:EngineeringManager

TheProcessCreationProcessisusedfordevelopingnewprocessesbasedoncustomerand/orbusinessrequirements.