酒店服務(wù)項(xiàng)目介紹

課程名稱：旅游英語項(xiàng)目二：領(lǐng)隊(duì)英語任務(wù)3.2酒店服務(wù)MorningCallService&LaundryService任務(wù)一情境模擬DialogueMorningCallService&LaundryService任務(wù)二詞語及表達(dá)任務(wù)分析表達(dá)IWordBank1.shrink[?r??k]vi.縮水2.iron['a??n]vi.熨燙3.mend[mend]vt.修補(bǔ)，縫補(bǔ)4.stitch[st?t?]vt.縫綴5.starch[stɑ:t?]vt.給（衣服等）漿，漿硬6.colorfast['k?l?fɑ?st]adj.不褪色的7.indemnity

[?n'demn?t?]

n.

賠償8.stain[ste?n]n.污漬9.remove[r?'mu?v]vt.除去10.drycleaningv．干洗11.same-dayservice;dailyservice當(dāng)日即取服務(wù)12.expressservice快洗服務(wù)13.ordinaryservice普通服務(wù)14.handwash手洗15.machinewash機(jī)洗任務(wù)二詞語及表達(dá)任務(wù)分析表達(dá)1.coach[k??t?]n.旅游巴士2.drawer[dr??]n.抽屜3.stuff[st?f]n.東西：填充物4.charge[t?ɑ?d?]n.費(fèi)用5.collect[k?'lekt]vt.收取6.housekeepingdepartment客房部7.housekeeper客房服務(wù)員8.laundrylist洗衣單9.laundrybag洗衣單10.expressservice快洗服務(wù)任務(wù)二詞語及表達(dá)任務(wù)分析表達(dá)Alex:Operator?Operator:Yes,canIhelpyou,sir?Alex:I’mAlex,theleaderoftourgroup.WearegoingtovisitBritainMuseumearlytomorrowmorning;I’dliketorequestamorningcall.Operator:Yes,pleasetellusyourroomnumber.Alex:Room1102,1105~1107,androom1009,together5rooms.Operator:Iconfirmtheroomnumber:1102,1105~1107,1009.Alex:That’sright,yougotit.Operator:Alex.Whattimewouldyoulikeustocallyoutomorrowmorning?Alex:WehavetoarriveatBigBenatseventhirty.Operator:Letmesee.Itwilltakeyouabouthalfanhourtogettherebycoach.Alex:Inthatcase,I’dlikeyoutocallmeatsixo’clock.Operator:OK,Wewillwakeupat6:00tomorrowmorning.Alex:Thankyouverymuch.Bytheway,atouristwantstohavehisclothwashed.Couldyouputmethroughtothehousekeepingdepartment?Operator:Ok,holdon,please.任務(wù)二詞語及表達(dá)任務(wù)分析表達(dá)(Afterawhile)Alex:Hello,Isthishousekeeper?Housekeeper:Yes,sir.WhatcanIdoforyou?Alex:Ihavesomelaundrytobewashed.Housekeeper:Well,couldyoufillinthelaundrylist,please?Alex:Whereisit?Housekeeper:Itisinthedrawerofthewritingdesk.Alex:Willyoucollectmylaundry?Housekeeper:Ofcourse.MayIhaveyourroomnumber?Alex:Room1105.Housekeeper:Justputyourstuffinthelaundrybagandhangitoutside.I’llsendahousekeepertocollectit.Alex:WhencanIhavethemback?Housekeeper:Usuallyinaday.Ifyougiveitinthemorning,maybeyou’llgetitbyevening.Alex:Howdoyouchargeforit?Housekeeper:Thepriceisprintedonthelist.Ifyouwantexpressservice,you’llpayextracharge.Alex:Howmuch?Housekeeper:Wechargefiftypercentmoreforexpressservice,butittakesonlyfivehours.Alex:Great!It’sveryniceofyou.Thankyouverymuch.Houseke