倉庫管理制度

FileNameVersionNo.V1PreparedbyPreparedDateApprovedbyApprovedDate倉庫管理制度WAREHOUSEMANAGEMENTSYSTEM目標PURPOSE為規(guī)范倉庫日常運作，維護企業(yè)資產安全，提升客戶服務能力。Inordertoregulatethedailyoperationoftheproductswarehouse,maintainingthecompany’sassetssecurity,improvecustomerservicecapabilities.適用范圍SCOPEWarehouse名詞解釋DEFINITIONDN–DELIVERYNOTEDC–DISTRIBUTIONPP單–PICK&PACK單HK-HONGKONGWDS–WAREHOUSEDELIVERYSCHEDULEPENDING區(qū)–不確定，待處理區(qū)域4.倉庫日常管理Warehousedailymanagement4.1全部倉庫人員必須嚴格按倉庫標準操作流程進行日常操作，倉庫操作組對當日發(fā)生進出存放作業(yè)數據必須是清楚準確傳遞給數據組，做到日清日結。數據組確保系統中產品進出及結存數據正確無誤。及時登記電子明細賬并與系統中數據進行查對，確保二者一致性。Allwarehousestaffsmustbestrictcomplywiththestandardoperatingproceduresfordailyhandling.thedataofinbound&outboundmustbeclearlyandaccuratelypassedtothedatateamfrominventoryteamtimely.DatateamtoensurethesystemdataincludingIN/OUTandbalancestockiscorrect,timelyupdatethee-documents,tochecktheconsistencybothinthee-documentsandsystemdata.4.2倉庫數據組必須將產品明細電子檔放在共享盤，并用中英文分門別類，確保易于查詢。對全部PENDING產品建立對應清楚準確跟蹤報表。Datateammustpute-documentsonthesharingdisk,toensureeasilyaccessible(onlyreadforotherperson).Aclear&accuratelytrackingreporttorecordthose“PENDING”products.4.3做好產品日常核查整理工作，倉庫必須對各類庫存產品定時進行檢驗盤點，并做到系統、電子賬、物一致。Todothedailyverification&collationworkofproducts,toensurethesystem&e-documentsdataiscorrect.4.4倉庫操作組必須依照數據組要求對可疑賬/物數據和實物產品進行不定時盤點，和分類整理，并確保準確數據信息傳遞給數據組。Inventoryteammustbaseontherequirementsofdatateamtocheckphysicalstockforthosesuspiciousdata,ifneed.4.5倉庫產品分類必須清楚明確，貨架必須牢靠整齊。Theproductcategoriesmustbeclear,andrackstobefirmandclean.4.6倉庫產品擺放必須保持整齊、通風、干燥、防火、防蟲、防霉、防塵。Productsmustbekeepneat,ventilation,drying.Preventingfire,insects,mildewanddust.4.7倉庫顯要位置需擺放足夠數量干粉滅火器，并經常檢驗滅火哭壓力表，確保有效備用，倉庫人員應能熟練操作滅火設備。Warehousetobeplacedinaprominentpositionasufficientnumberofdrypowderfireextinguishers,andwarehousemanshouldabletoskillfullyoperatefirefightingequipment.4.8倉庫禁止煙火，下班應天天檢驗門、窗是否關好，各種電源是否關閉等（攝像監(jiān)控系統不關），方能下班。Prohibitedfireworksinwarehouse,shouldcheckthedoors&windowsareclosedbeforeoffworkeveryday,includingpowersuppliesexceptCCTV.入庫管理–詳見《倉庫標準操作流程》Inboundmanagement–see<<Warehousestandardoperationprocedure>>5.1產品進倉時，倉庫操作組必須憑送貨PACKINGLIST、新加坡同意PACKINGLIST辦理入庫手續(xù);對不合格產品或手續(xù)不齊全產品，應匯報主管后，決定拒收或放置于PENDING區(qū)。Whengoodsinbound,inventoryteammustbaseontheSGapprovedpackinglisttohandletheinboundprocess(FD’sdelivergoodsshouldbaseonmerchandiser’sconfirmedPL).mustreporttosupervisorwhenmetanyunusual.5.2入庫時，倉庫操作組必須2人前后查點產品STYLENO.、COLOR、SIZE、QTY以及產品外觀目視質量等項目，如發(fā)覺任何與新加坡同意PACKINGLIST不符地方，應清楚準確注明在PACKINGLIST并署名交數據組，數據組應立刻郵件與相關同事確認，并跟蹤取得處理。產品在沒有辦理完入庫手續(xù)時，必須置于PENDING區(qū)。Whenreceiving,inventoryteammustbe2personstocounttheincomeproductsonebyonecomplywiththeapprovedPL.checktheoutsideappearanceofproduct,hangtagsticker,polybagsticker,UPCsticker,etc.incaseofdiscrepancybetweenphysicalgoodsandapprovedPL,mustmakeaclearmarksonthePLandpasstodatateam,thendatateamwillfollowup.TheproductsshouldbeputtedintothePENDINGareabeforegoodshasnotfinishedthereceivingprocedure.5.3接收產品與同意PACKINGLIST沒有異常,非歐洲區(qū)產品必須按區(qū)存放，歐洲區(qū)產品按產品分類或按對應客戶訂單存放于貨架。操作組必須在PACKINGLIST標識清楚準確產品位置，數據組錄入對應準確位置于電子檔中。尤其產品必須置于其專屬區(qū)。如土耳其產品，客戶VAKKO.部分產品還需要進行預分配給一些已經付了貨款客戶或是具備優(yōu)先權客戶，它們都應該在一個尤其地存放位置。NotfounddiscrepancybetweenphysicalgoodsandapprovedPL,Europeproductsshouldgotoshelfforstorein,andNon-Europeproductsshouldstoreinrelativeareaasperproductsbelongsregion.InventoryteammustmakeaclearlocationforeveryitemonPL,datateaminputtheproductslocationintoe-documents.IfitisVAKKOgoods,mustkeepinspecialshelf.Someproductsshouldpre-allocatedtorelativecustomerwhichcustomerhavepaidthepaymentofgoodsinadvance.5.4數據組必須立刻完成數據錄入和電子檔更新做到日清日結，并和操作組同事一起對當日收貨ITEM進行例行盤點，再次查對系統、電子帳數據與實物準確性和一致性。Datateammustaccuratelyfulfillthedataentryandupdatee-documentstimely,thenprintoutthestockPDFfileafterreceivinggoodseveryday,tocheckthephysicalstockbaseonthestockPDFfiletogether.出庫管理Outbound6.1正常出貨-詳見《倉庫標準操作流程》Generallyoutbound–see<<Warehousestandardoperationprocedure>>6.1.1數據組接到新加坡PP單，檢驗PP單上相關信息是否合乎邏輯，并確定需要PICK/PACK數量，標上貨物存放位置，然后署名后發(fā)給操作組以PICK&PACK.PP電子檔也必須按次序及規(guī)則命名后存檔。DatateamreceivedPPlistfromSG,checkthosedatainformationonPP,confirmedthepick&packqtyandmakeproductslocationonPP,printoutandpasstoinventoryteamforpicking&packing.6.1.2操作組執(zhí)行PICK&PACK，當發(fā)生找不到貨情況下，應立刻通知數據組進行原因查詢，并最終與數據組一起處理問題。執(zhí)行操作時，必須一人負責PICK，另一人負責PACK。Inventoryfulfillthepick&packprocess,mustbeapersonpicking,anotherpacking.6.1.3PACK完成，操作組應在PP單上清楚準確注明什么產品包入哪個箱，注明該箱總重及該箱L/W/H尺寸，并署名后交與數據組。數據組發(fā)覺任何不符合規(guī)則PP，有權要求其立刻改過。操作組開始粘貼地址標簽、箱號標簽。Packingfinished,inventoryteamshouldmarkinPPwhichproductinwhichcarton,markinPPwithDIMSandGW,signatureandpasstodatateam.MustimmediatelycorrectionwhendatateamfoundanyunusualinPP.inventoryteamneedstopastetheaddresslabel,cartonno.labelandRAOULlogolabel,etc.6.1.4數據組依照操作組填寫PP單，完成PP單電子檔更新，并歸檔操作組PP單。數據組應檢驗更新后PP單信息是否合乎邏輯，假如有不能滿足訂單部分，需發(fā)給新加坡確認。確認后應立刻在系統創(chuàng)建DELIVERYNOTE,并與操作組提供PP單查對其準確性，查對OK應立刻交與操作組，操作組必須再次與PP單查對，OK，將DN用透明袋裝好貼在隔板上，并裝入第一箱中。Datateamupdatethee-PPsheetandfiledthosehardcopyPPlist.Ifthereispartdoesnotmeetthedemandoforder,tobesenttoSGtoconfirm.CheckitsaccuracybaseonthePPaftercreateDN.InventoryteamcheckagaintheDN’saccuracybaseonthePP,thenputtheDNintoatransparentbag,thenpastethisbayonthetopcardboardof1stcarton.6.1.5全部PP單完成包裝，數據組應立刻打印一份有其署名SELF-QASHIPMENTCHECKLIST給操作組，同時數據組應安排運輸出貨。操作用該“自檢檢驗清單“檢驗所屬客戶箱數、包裝外觀、標簽等有沒有錯誤或遺漏，并按客戶或地域整理好。操作組檢驗并填充好檢驗清單放置于白板，方便于信息共享和監(jiān)督。出貨后，操作組應將該文檔歸檔。AllofPPlisthasbeenfinishedpackage,datateamprintoutaSELF-QASHIPMENTCHECKLISTandpasstoinventoryteamforshipmentcheck.Atsametime,preparetheshipmentdocumentsandarrangeforwarderpickupgoods.6.2物料出庫和退貨Material/productsissueandproductsreturn.6.2.1物料出庫必須具備郵件申請或其余合理申請，并取得運作經理同意，并有相關發(fā)料文檔歸檔。Material/productissuemustgotmanager’sapprovalandrelativeemailasarecord,warehousemustfilerelateddocumentswithhandler’ssignature6.2.2退貨必須取得相關人同意，方可安排退貨。數據組還必須確定對應運輸成本背負對象，若因客戶原因，需提交原件給深圳財務，然后CHARGE給客戶。ReturngoodsablebearrangedaftergotmanagerorSG’sapproval,andrelativeemailasarecord.Ifthereturnisnotourcompany’srequirement,warehouseneedtoconfirmthatwhichpartybearthetransportationcost,thensubmittheoriginalbilltoSZfinancetochargetorelativeparty.報表及其余管理Reportmanagement7.1數據組必須天天下班前發(fā)出WDS和相關來貨PACKINGLIST，存檔來貨系統錄入前后收貨PDF文檔。DatateammustsendoutWDSandrelativePLbeforeoffworkeveryworkingday,filealldocuments.7.2出貨后，數據組需發(fā)出SO_DELIVERY_SCHEDULE報表,運輸商提走貨后，應發(fā)郵件通知HK同事。DatateammustsendoutSDStoHKoncehavefinishedEuropeshipment,andemailinformHKafterforwardertruckleftourwarehouse.7.3數據組必須天天下班前填充倉庫DASHBOARD電子檔。DatateammustfillinDASBOARDe-documentbeforeoffworkeveryday.盤點–詳見《FD倉庫盤點程序》Stocktake–see<<FDwarehousestocktakeprocedure>>9.統計record全部文檔必須有整齊、可追溯、清楚準確署名文檔，及共享電子檔。Alldocumentsmustbeneatandtraceable,clearandaccuratelywithsignature,andsaveonftpserver.10.安全管理safety&securitymanagement10.1全部操作必須首先確保人身安全，產品安全。Allofoperationmustensurepersonalsafetyandproductsafety.10.2主管必須保持天天最少兩次關于安全巡視，尤其是剛上班，及下班時應巡視門窗是否有效關閉、電源、消防裝置和其余安全隱患等。Supervisormustkeepatleasttwiceperdaytouronsecurity,especiallyjusttogotoworkandoffwork,toinspectwindows,doors,fireserviceinstallationsandothersecurityrisks,etc.10.3倉庫每個人都有責任阻止無關人進入倉庫。Everyonehastheresponsibilitytostoptheunrelatedpeopleintothewarehouse.11.工具設備管理和成本控制Tools/equipmentmanagementandcostcontrol11.1必須合理使用倉庫工具及設備，包含電腦、打印機及其余辦公設備。Mustbereasonableuseexistingtoolandequipment,includingtrolley,PC,printersandotherofficeequipment.11.2倉庫全部些人必須有意識節(jié)約成本。比如離開就關燈，關電腦，關空調；倉庫內部需要打印文檔需用一面有字一面空白紙張；文檔打印前必須預覽并只打印需要部分。Allmustbeconsciousofthewarehousecost.Suchasleavingshouldoffthelights,shutthePC,turnoffair-condition;ifneedtoprinttheinternaldocument,shouldusetherecyclepaper(asideblank);mustpreviewbeforeprintdocumentandonlyprintthepartyouneed,doesnotprintout,ifnotnecessary.11.3因企業(yè)產品很多都是采取空運，為了節(jié)約運輸成本，在保持專業(yè)包裝水準情況下，最小、最少紙箱包裝好產品。Inordertosavetransportationcosts,whilemaintainingstandardsofprofessionalpacking,wetrytouseminimumcartonstopackproducts.12.考勤和業(yè)績Attendanceandperformance12.1倉庫工作時間為每七天一至周六早晨9點至18點。如需請假，必須事先取得同意。WarehouseworkingdaysarefromMondaytoSaturday,workingtimefrom9:00amto6:00pm.mustgotapprovalbeforeleave.12.2有時工作需要加班，不得無故缺席。Sometimesneedstoworkovertime,noundueabsence.12.3工作出現錯誤或失誤，將由CORRECTIVEACTIONREQUEST統計在案。ErrorsormistakesintheworkwillberecordedbyONEPOINTLESSONorCORRECTIVEACTIONREQUEST12.4主動工作態(tài)度，較強工作能力，很強工作責任心將是績效評定主要部分。Positiveattitude,strongabilitytowork,astrongsenseofresponsibilityisanimportantpartofperformanceevaluation.13.溝通與匯報Communication&Report保持緊密及時溝通是必須，當碰到任何懷疑或不確定，必須立刻匯報給直接主管。Tokeepcloselyandtimelycommunicationisnecessary,whenfacedwithanydoubtoruncertainty,mustreporttosupervisorimmediately.工作崗位職責JobResponsibilities倉庫主管工作職責WarehouseSupervisorJobResponsibilities1.）確保倉庫運作正確，有效率進行（接收/儲存/揀貨/發(fā)料/包裝/出貨）；尤其在數據準確性方面；Makesurewarehouseoperationiscorrect,efficienttoprocess(receiving/storage/picking/issue/packing/shipping);especiallyindataaccuracy.2.）建立、規(guī)范、改進倉庫管理流程及體系，包含信息傳遞/知識共享；Establish,improvewarehouseoperationprocedures,includingtransferofinformationandknowledgesharing.3.）倉庫安全防護，設備工具管理；Warehouseproductssecurity,equipment&toolsmanagement.4.）員工培訓/考評/績效評定，包含在職培訓和認證程序；Stafftraining,performanceevaluation,includingonlinetrainingandassessment.5.）與企業(yè)內外客戶溝通與協調；Communicatingandcoordinatingwithrelativeinternalandexternalcustomer.6.）現場管理督導，監(jiān)控檢驗各項制度及操作程序執(zhí)行情況；On-sitesupervision,monitoringandinspectingtheimplementstatusofoperationprocedureandsystem.7.）需求改變應急管理；成本控制；Emergencymanagementforchangesindemand;costcontrol;8.）接收并完成企業(yè)領導指派其余工作。Receiveandcompleteotherworkassignedbytheleadership.倉管員工作職責WarehousekeeperJobResponsibilities1.）負責倉庫日常接收/儲存/揀貨/發(fā)料/包裝/出貨工作；Responsiblefordailywarehousereceiving/storage/picking/materialissue/packaging/shippingwork.2.）恪守各項規(guī)章制度，嚴格按相關操作程序進行收發(fā)貨；Compliancewiththerulesanregulations,tobestrictcomplywiththerelevantoperationproceduretowork.3.）倉庫安全工作，產品/設備/工具保管防護工作；Warehousesecurity,product/equipment/toolsprotectionwork.4.）作業(yè)單據信息及時準確清楚傳遞，操作中異常情況反饋和匯報；Timelyandaccuratelytransfertheworkinformationandbill,feedbackresultandreportingano