國(guó)家開(kāi)放大學(xué)一網(wǎng)一平臺(tái)電大《管理英語(yǔ)2》形考任務(wù)1-8單元自測(cè)題庫(kù)及答案

國(guó)家開(kāi)放大學(xué)一網(wǎng)一平臺(tái)電大《管理英語(yǔ)2》形考任務(wù)1-8單元自測(cè)題庫(kù)及答案形考任務(wù)1一、選擇填空：閱讀下面的對(duì)話或句子，從A、B、C三個(gè)選項(xiàng)中選出一個(gè)能填入空白處的最佳選項(xiàng)?！狪wasworriedaboutmymath,butMr.WhitegavemeanA.【正確答案】Congratulations!—I'mterriblysorrythatI*vespilledsomecoffeeonthetable.【正確答案】Itdoesn,tmatter—How'syourmotherdoing?【正確答案】SheisverywellTheenemyhasstrengthenedtheirposition.【正確答案】defensiveHesayswhathethinksanddoeswhathewantstodo, etherpeople*sfeelings.【正確答案】regardlessof二、閱讀理解：閱讀下面的短文，根據(jù)文章內(nèi)容進(jìn)行判斷，正確寫(xiě)“T”錯(cuò)誤寫(xiě)“F”oGoodCommunicationSkills-KeytoAnySuccessGoodcommunicationskillsarethekeytosuccessinlife,workandrelationships.Withouteffectivecommunication,amessagecanturnintoerror,misunderstanding,frustration,orevendisasterbybeingmisinterpretedorpoorlydelivered.Thestepsforgoodcommunicationskills:Knowwhattosay.Understandclearlythepurposeandintentofyourmessage.Knowhowtosay.Beginbymakingeyecontact,whichshowsconfidence.Thenpayattentiontoyourbodylanguage.Listen.Afteryou'vefinishedtalking,youshouldstop,listen,andlookforfeedbackandcluesofcomprehension.Reachunderstanding.Tocommunicatewellistounderstandandbeunderstood.MoreTipsforDevelopingGoodCommunicationSkills:Thebetteryouareabletoexpressyourself,thebetteryourabilitytocommunicate.Practiceyourlisteningskills.Beconsiderateofotherspeakersbywaitinguntiltheyaredonebeforestatingyourviews.Learntounderstandandappreciatedifferentviewsbybeingcpen-minded.Itwillinturn,gainyoumorecooperationandunderstanding.Avoidtryingtocommunicatewheninanemotionalstate.Taketimetoconsideryourpositionthroughbeforespeaking.Whenyoutakethetimetodevelopgoodcommunicationskills,itmeansyouopenyourselfuptobetterrelationships,morecareeropportunities,andincreasedself-confidence.Moreover,youreachhigherlevelsofmutualunderstandingandcooperationwhilesuccessfullyattainingyourgoals.Amessagemustbeunderstood,interpretedordeliveredcorrectlywithcommunication.(1)Whenyoutalkwithothersyoucanpaylittleattentiontoyourbodylanguage.(2)Thebetteryouareabletounderstandothers,thebetteryourabilitytocommunicate.(3)Beforestatingyouropinions,you'dbetterletthespeakerfinishhisorhertalkingfirst.(4)Don'targueordebatewithothersifyoufeelangryordispleased.(5)正確答案，(1)B(2)B⑶B(4)A⑸A形考任務(wù)2一、選擇填空：閱讀下面的對(duì)話或句子，從A、B、C三個(gè)選項(xiàng)中選出一個(gè)能填入空白處的最佳選項(xiàng)?！狧i,Helen,I*11haveaninterviewtomorrow.I'mafraidIcan*tmakeit.【正確答案】Sure,youcan.Takeiteasy.——MynameisHelen,andIwasbornin1980.Mymajorwaselectricalengineering.【正確答案】Tellmealittlebitaboutyourself,please.—Whatstartingsalarydoyouexpect?【正確答案】I'dliketostartat￥5000amonth.Youcantrythesemethodstokeepyourinterviewanxiety control.【正確答案】underYoualsoshouldsendaresume theemployerknowmoreinformationaboutyou.【正確答案】tolet二、閱讀理解：閱讀下面的短文，根據(jù)文章內(nèi)容從A、B、C三個(gè)選項(xiàng)中選出一個(gè)最佳選項(xiàng)。Stressaroundinterviewsisofteninfluencedbyourassumptionswemaketoourselvesabouttheprocess.Counteringanxiety-provokingthoughtscanhelptolowerlevelsofanxiety."Ijustmessedupthatanswer,andthere*snohope."Onepooranswernormallydoesnotknockacandidateoutofconsideration.?\ninterviewislikeatest,gettingan85or90mightbegoodenoughtogetthejob.Visualizingsuccesscanimproveperformanceandhelpeaseanxiety.Alwaystryimaginingpositiveinteractionswithyourinterviewer,particularlyinthehoursjustbeforeyourinterview.Tosomeextent,relaxationtechniques,suchasprogressivemusclerelaxationorbreathingexercises,canmanageanxiety.Ifyouranxietyaroundinterviewisexcessive,youmightconsiderseeingadoctortodevelopeffectivecountermeasures.Whatofteninfluencesthestressaroundinterviewsaccordingtothepassage?!【正確答案】Anxiety-provokingthoughtsDoesonepooranswerinaninterviewinfluenceacandidatetcgetajob?2【正確答案】No.Canimaginingsuccesshelpacandidatetolowerlevelsofanxiety?3【正確答案】Yes.Howcanwereduceourstressaroundinterviews?，【正確答案】BreathedeeplyWhenshouldwegotoseeadoctoraccordingtheauthor?5【正確答案】Whenwehavetooouchstressaroundinterview.形考任務(wù)3一、選擇壊空：閱讀下面的對(duì)話或句子，從A、B、C三個(gè)選項(xiàng)中選出一個(gè)能壊入空白處的最佳選項(xiàng)?！猄houldIleaveearliertomorrowmorning?【正確答案】Yes,it,sbettertoleaveearliertoavoidthemorningtraffic.— —Everythingisgoingsmoothly.【正確答案】Howiseverythinggoing?— —Intotal,itshouldbeabout15,000RMBforthethree-daytraining.【正確答案】Howmuchhaveyoubudgetedforthetraining?Weneedtocarryoutaproper()ofthenewsystem.【正確答案】evaluationThetrainingis ositiveresultsonthejobtheyarepresently .【正確答案】bringingabout,doing二、閱讀理解：閱讀下面的短文，根據(jù)文章內(nèi)容從A、B、C三個(gè)選項(xiàng)中選出一個(gè)最佳選項(xiàng)。PPHCandGooseneckaretwoorganizationsthatdosimilarcommunitywork.Eachhashiredanewstaffmembertomakecontactwithandprovideservicestonewparents.ElainehasacceptedajobwithPPHC.Shehasadegreeinpsychologybuthasneverdonethistypeofworkbefore.Onherfirstday,aftershowinghertoherdeskandintroducinghertocolleagues,thedirectorgivesheratownmapandalistofthenamesofthefamiliesshewillberesponsiblefor,andwishesherluck.Afterlunch,Elainesetsouttocontactthefamilies,worriedaboutwhatshe*11doorsaywhenshemeetsthem.MarkhasadegreesimilartoElaine's,andhasjustbeenhiredbyGooseneck.Onhisfirstday,helearnsthathisjobwillconsistoftrainingforthenextweek.Markspendstwodaysgoingonfamilyvisitswithexperiencedstaffmembers,anddiscusseswiththemwhattheydidandwhy.Herole-playssomesituationswithotherstaffmembers,andgetssomedirectinstructionfromthem.Bythefollowingweek,whenhe*sonhisown,hefeelshehasaprettygoodideaofwhatheneedstodo,andhowtogoaboutit.Andheknowsthathistrainingwillcontinue.Whichsituationwou1dyouratherbein,beingthrownintothethickofthingswithnotrainingorbeingtrainedtopreparefortheworkyou*regoingtode?WhatarePPHCandGooseneck?1［正確答案】Theyaretwoorganizationsthatdosimilarcommunitywork.WhichdegreedoesElainehave?2【正確答案】Psychologydegree.WhichofthefollowingstatementsisTRUEaccordingtothepassage?3【正確答案】Markhasaclearideaofhisjobafterthetraining.HowisMarktrainedtobepreparedforhiswork?4【正確答案】BothAandB.Whatisthemainideaofthepassage?5【正確答案】Theimportanceoftraining.形考任務(wù)4一、選擇壊空：閱讀下面的對(duì)話或句子，從A、B、C三個(gè)選項(xiàng)中選出一個(gè)能壊入空白處的最佳選項(xiàng)?！猈hatkindofeventareyougoingtoplan?【正確答案】Abirthdaypartyformybrother.—Let'smakeplanfirstforourevents,shallwe?.【正確答案】OK,let'sdoit.—?—Itwillbeheldonthe3rdfloorofShakiratonHotel.【正確答案】WhatistheaddressofyourspeechYourlong-termsuccessineventplanningwillbebasedtheexperienceyouhad.【正確答案】onTheyhavedisagreement theplanofcelebratingthefoundingofthecommunity.【正確答案】on二、閱讀理解：閱讀下面的短文，根據(jù)文章內(nèi)容從A、B、C三個(gè)選項(xiàng)中選出一個(gè)最佳選項(xiàng)。Successfuleventsdon'tjusthappen-they*retheresultof1.The2theevent,thebiggertheplan.JustbecauseChristianeventsareusuallyrunbyvolunteersdoesn'tmeanyoucangetawaywithlessplanning.Themoreeffortyouputinbeforehand,theiroresuccessfulyoureventwillbe.Herearethekeyissuesyouneedtothinkaboutwhenplanningyourevent.Chooseaneventpeoplewanttocometo.Youdon'twantpeoplecomingtoyoureventjustbecausethey'resupportingtheirchurch.Youwantthemtocomebecausetheywanttobethere,becausetheeventissocompellingtheycan'taffordto3it.4it*saconcertorteachingevent,avisitingspeakeroradramaproduction,makesurethecontentwill5thepeopleyouexpecttobethere 正確答案，(1)B(2)A(3)C(4)C(5)B形考任務(wù)5一、選擇填空：閱讀下面的對(duì)話或句子，從A、B、C三個(gè)選項(xiàng)中選出一個(gè)能填入空白處的最佳選項(xiàng)?！?—Twiceaweek.【正確答案】Howoftendoyouuseourcompany,sproduct—Thankyouverymuchforansweringourquestions.Itreallyhelpsourmarketresearchalot. 【正確答案】It'snypleasure.—What'syourviewonourquestionnaire?【正確答案】Firstofall.We'dbetterchangeourquestionorder.Youneedto thosequestionnairepapersforyourcompany.【正確答案】handoutQuestionnairesareeasyto.【正確答案】analyze二、閱讀理解，閱讀下面的短文，根據(jù)文章內(nèi)容從A、B、C三個(gè)選項(xiàng)中選出一個(gè)最佳選項(xiàng)。Questionnairescanbeasimplewaytogettoknowyouraudience'sopinions.Thoughitiseasytowriteaquestionnaire,youneedalotofskillandexperiencetowriteagoodone.Luckily,gooddesignskillscanbelearnedinashorttime.KeepyourquestionnairesimpleandvisuallyattractiveKeepyourquestionnaireshortandsimple.Ashortandsimplequestionnaireismorelikelytobecompletedandreturned.Itisalsoimportanttomakeyourquestionnaireasattractiveaspossible.Youshouldkeepthefollowingdesignelementsinmind:Text:Chooseafontstylethatiseasytoread,andmakesurethefontsizeislargeenoughforyourrespondentstoread.Paragraphs:Longparagraphscanbedauntingforreaders,sotrytokeepyourblocksoftexttoahandfuloflines.Whitespace:Ensurethatthereisspacebetweenquestionsandsectionsanddon*tmakemarginstoosmal1.KeepquestionsbriefandeasytounderstandBebriefanddirectwithyourquestions.Donotuseanyunnecessarywordsandphrases.Briefquestionsthatusesimplelanguageareeasytoreadandunderstand,sotheparticipantswon'tfinditdifficulttofillinthequestionnaire.MakesurequestionsareintherightorderYoushouldstartyourquestionnairewithgeneralquestionsandthenmovetospecificones.Trytoavoidjumpingbackandforthbetweengeneralandspecificquestions.Useopen-endedquestionsproperlyOpen-endedquestionsmeanrespondentscananswerfreelyusingtheirownwords.Theycanprovidemoredetailedinformation,buttheytakemoretimeandefforttoanswerandcanbemoredifficulttoanalyze.Youshouldnotusetoomanyopen-endedquestionsinonequestionnaire.Inaword,takingthetimetodevelopawe11-designedandparticipant-friendlyquestionnairewi11giveyouusefuldatathatcanhelpyoumaketherightdecisions.Thequestionnairecontainsfollowingelementsexcept?!【正確答案】AddressInordertokeepyourquestionnairevisuallyattractive,youshould2【正確答案】Leaveenoughspacebetweenquestionsandsections.Youshouldstartyourquestionnairewith questionsandthenmoveto ones.3【正確答案】general,specificWhatcouldbethebesttitleforthispassage?4【正確答案】DesigninganEffectiveQuestionnaire.WhichofthefollowingstatementsisNOTcorrect?5【正確答案】Open-endedquestionscannotprovidemoredetailedinformation,soyou'dbetternotusetoomanyopen-endedquestionsinonequestionnaire.形考任務(wù)6一、選擇壊空：閱讀下面的對(duì)話或句子，從A、B、C三個(gè)選項(xiàng)中選出一個(gè)能填入空白處的最佳選項(xiàng)?！猈hatdoyouthinkofyourmother*sadvice?【正確答案】Itdoesn'tfitus,actually—HowdoyoulikelivinginBeijing?【正確答案】Iloveit.Beijingissuchabeautifulcity—Canyoustayherelonger?—,butIhavetobebacktomorrow.【正確答案】VdlovetoThemusiclikethesingingofabird.【正確答案】soundsYou'dbetterhaveyourhair beforegoingtoyourfriend*swedding.B.cut二、翻譯：從以下A、B、C三個(gè)選項(xiàng)中選出與英文最適合的中文翻譯。Amanandhiswifehadasmallrestaurantnearastation.1【正確答案】一個(gè)男人和他的妻子在靠近車(chē)站的地方開(kāi)了家小飯館。Onthelastdayoftheoldyear,thereisafamilydinner.2【正確答案】在即將過(guò)去的一年的最后一天，會(huì)有一次家庭聚餐。Afewminuteslaterthedoctorcameoutofhisroomforthethirdtime.3【正確答案】幾分鐘后，醫(yī)生第三次從他的房間走出來(lái)。Youcanseemanyinterestingthingsonyourway.4【正確答案】一路上你能看見(jiàn)許多有趣的事情。Havingpatiencewithyourcustomersandwithyourselfwillgoalongwayinwinningoverhostilecustomers.5【正確答案】對(duì)顧客和對(duì)自己有耐心將在底得生氣的顧客對(duì)你工作的支持方面大有希助。形考任務(wù)7一、選擇填空：閱讀下面的對(duì)話或句子，從A、B、C三個(gè)選項(xiàng)中選出一個(gè)能填入空白處的最佳選項(xiàng)?！狢ustomer:Wehaveorderedforalmostonehour.Whyisitsohardtogetourdishesreadyinyourrestaurant?—Waiter:【正確答案】I'mreallysorryaboutthat.—NeitherdoI.Lookatourcommunity,itissuchamess.【正確答案】Ireallydon'tthinkourservicecenterissatisfying.—?—That*sgreat!【正確答案】HowaboutgoingtodinnerattheMexicanrestauranttonightWeitverymuchthatyou'vecometogiveusatimelyride.Ctherwisewewouldmissthetrain.【正確答案】appreciateThemoreinformationyoucanget,inyourfield.【正確答案】themorecompetitiveyouwillbe二、閱讀理解：閱讀下面的短文，根據(jù)文章內(nèi)容從A、B、C三個(gè)選項(xiàng)中選出一個(gè)最佳選項(xiàng)。Angrycustomerstendtoaimtheirdissatisfactionandcomplaintsatstaffmembers.Ifthishappenstoyou,youshouldrememberthattheyareactuallyexpressingtheirdissatisfaction

aboutthecompanyandnotaboutyouasanindividual.Butifyouwishtobesuccessfulinanybusiness,thenyouhavetolearnhowtohandleangrycustomers.Listedbe1owareafewguidelinestohelpyoudevelopyourownpersonalstrategyfordealingwithangrycustomers:theirviewpointandsuggestingapossiblesendthecustomerawayhappy.Neverargueback.Youmuststaycalmandaimtosatisfythecustomereveninthemostdifficultsituations.Itisonlybyagreeingwithsolutionthatyouwillresolvethesituationandtheirviewpointandsuggestingapossiblesendthecustomerawayhappy.Useyourearsmorethanyourmouth.Makesurecarefully,youwillbeabletounderstandwhythestepscanbetaken.youlistenmorethanyouspeak.Bylisteningcustomeriscomplaining,sothatsatisfactoryUseyourearsmorethanyourmouth.Makesurecarefully,youwillbeabletounderstandwhythestepscanbetaken.youlistenmorethanyouspeak.Bylisteningcustomeriscomplaining,sothatsatisfactoryShowthatyoucare:Useeveryopportunitytoexpressyourapologyandunderstanding.Youhavetoshowthatyouwilldoeverythingwithinyourpowertotryandresolvethesituation.Thisexhibitionofyourconcernwillwinthecustomerover.Therewillbeasignificantchangeintheirbehaviour.Controlyourangerandbepatient.Learntorelaxandcalmyourself.Havingpatiencewithyourcustomersandwithyourselfwillgoalongwayinwinningoverhostilecustomers.Theaboveguidelinesareveryusefulineverysituationinlifeandyoucansuccessfullytacklehostilecircumstancesbyfollowingthem.Ifyoufollowtheabovetips,youareonyourwaytosucceedinginyourcareer.Atwhomdoangrycustomerstendtoaimtheirdissatisfactionandcomplaints?!【正確答案】staffmembersWhenacustomershoutsrudelyatyou,youshould2.【正確答案】keepcalmandlistencarefullytothecustomerTheunderlinedsentence"Useyourearsmorethanyourmouth,,means3.【正確答案】oushouldlistenmorethanyouspeak.Whendealingwithanangrycustomer,whichisNOTtherightattitude?4【正確答案】Beamused.Whichofthefollowingstatementsistrueaccordingtothepassage?5【正確答案】Youshouldrelaxyourselfandtrytounderstandtheangrycustomers.形考任務(wù)8一、選擇壊空：閱讀下面的對(duì)話或句子，從A、B、C三個(gè)選項(xiàng)中選出一個(gè)能壊入空白處的最佳選項(xiàng)?！狧owdidyourtalkwiththecommunityresidentgo?Heseemedtoacceptmyexplanation,buthedidn'tsignhisnamehere.【正確答案】I'mnotsure.—Goodmorning,SunshineCommunityCenter!MayJhelpyou?【正確答案】Ineedaplumbertorepairthewaterpipeinmykitchen—Itcostsustenthousanddollars.【正確答案】Howmuchdoestheprintingoftheannualreportcostwiththosefi'omlastyear.4.Whenstatingproblems,wecanmakea withthosefi'omlastyear.【正確答案］comparison5.Peoplefindusefulinformationfromtheannualreport.5.People【正確答案】could二、閱讀理解：閱讀下面