第8章項(xiàng)目溝通管理試題

第8章項(xiàng)目溝通管理

1.Theprocessofperformancereportingincludesallofthefollowingexcept.

A)statusreportingB)progressreportingC)forecastingD)

productanalysis

績(jī)效報(bào)告過程包括下列各項(xiàng).除了——。

A)狀態(tài)報(bào)告B)進(jìn)度報(bào)告C)預(yù)算D)產(chǎn)品

分析

2.Somepeoplebelievethattohaveaneffectiveconversation,adistanceofabout20inches(51

centimeters)betweenthetwopartiesinvolvedisrequired.Incertaincuhuralgroups,

however,thenormalconversationaldistanceisintherangeof14To15inches(36to38

centimeters)；andsomegroupsay9to10inches(23to25centimeters)isideal.Peoplefrom

someculturalgroupsmaykeepadooropenduringanegotiation,whereasothersmaypreferto

closethedoor.Somepeoplefeeltheyshouldbeseparatedfromanotherpersonbyadesk.This

areaofnonverbalcommunicationisimportantforcross-culturalcommunication.Itisknown

as.

A)proxemicsB)personalspacedynamicsC)posluringD)

linguistics

一些人相信，交談雙方的距離在20英寸(51cm)比較合適，而另一些人認(rèn)為，14?15英

寸(36~38cm)比較好，還有一些人則認(rèn)為9?10英寸(23-25cm)是比較理想的距離。

某些文化群體的人習(xí)慣在談話時(shí)開著門，而另一些則更愿意關(guān)著門談話。也有一些人喜歡

在談話的時(shí)候與對(duì)方隔著一張桌子。這種非語(yǔ)言溝通的研究對(duì)于跨文化交流是很重要的。

它被稱做。

A)空間關(guān)系學(xué)B)個(gè)人空間動(dòng)力學(xué)C)姿態(tài)學(xué)D)語(yǔ)言

學(xué)

3.Youarereadytoenteranegotiatingsessionwithagroupthatisnativetoatinynorthern

island.Throughthecenturies,islandershavebeenknownasaggressiveandassertivepeople

wholiketotalkmuchmorethantheyliketolisten.Andthewindsweptplainofthisisland,

whereonlythestrongsurvive,hasmadethesepeopletoughnegotiators.Toearnyouryearly

bonus,youmustnotbeatadisadvantageinyournegotiationswiththem.Therefore,youmust

concentrateon.

A)seatingarrangementsinthenegotiatingroom

B)ingratiatingyourself10themostpowerfulnegotiatorontheothersideofthenegotiating

tabletoearnhisorhertrust

C)activelistening

D)settingandfollowingstricttimelimitsateachstepofthenegotiating

你要與一群來(lái)自某個(gè)北方小島的商人進(jìn)行談判。數(shù)個(gè)世紀(jì)以來(lái)，這個(gè)海島的居民都以武斷

好斗而聞名于世，他們總是喜歡不停地說，而不愿意聽別人講。由于海島常受大風(fēng)的襲擊，

只有強(qiáng)者才能生存下來(lái)，這種生活環(huán)境也把他們?cè)炀统闪藦?qiáng)硬的談判對(duì)手。為了得到年度

分紅，你在這場(chǎng)談判中不能失敗。因此.你必須把注意力放在—上。

A)談判房間的座位安排

B)迎合坐在談判桌對(duì)面的最強(qiáng)有力的談判對(duì)手來(lái)贏得他的信任

C)積極聆聽

D)為談判進(jìn)程的每個(gè)步驟設(shè)定嚴(yán)格的時(shí)間限制并遵守該限制

4.Whichprojectmanagementprocessgroupismanagingstakeholdersin'

A)Initiating.B)Planning.C)Executing.D)Monitoringand

controlling.

項(xiàng)目干系人管理在哪個(gè)項(xiàng)目管理過程組？

A)啟動(dòng)。B)規(guī)劃。C)執(zhí)行。D)監(jiān)控。

5.Inensuringaneffectivemeetingtheprojectmanagershould.

A)establishameetingpolicy

B)alwayscallameetingeveniftheprojectmanagerisnotsurethereisarealneed

C)altertheagendaduringthemeetingtoensurealloftheproblemsaresolvedduringthe

meeting

D)notencourageparticipationfromeveryoneasthiswillprolongthemeeting

為了保證有效地召開會(huì)議，項(xiàng)目經(jīng)理應(yīng)當(dāng)_____O

A)制定會(huì)議規(guī)程

B)總是召集會(huì)議，即使項(xiàng)目經(jīng)理不能確定真有需要

C)在召開會(huì)議時(shí)改變議程.以確保所有的問題都能得到解決

D)不鼓勵(lì)所有的項(xiàng)目成員參加以避免會(huì)議的拖延

6.AprojectmanageriscompletingtheWBSwiththeprojectteam,butthesessionishardto

manage.Thereare200peopleintheroomrepresentingfourdifferentdepartments.Someofthe

peoplewhowillbeworkingontheprojectlateraretalkingaboutother,thingswhileearlier

workisdisscussed.Whichof由efollowingBESTdecribestherealproblem?

A)TheProjectsponsorshouldbeleadingthiskindofmeeting.

B)Theyarenotfollowingtheprojectcommunicationplan.

C)Therearetoomanydepartmentsinvolvedintheproject.

D)Theprojectmanagerisreallymanagingaprogram.

一位項(xiàng)目經(jīng)理正在和項(xiàng)目團(tuán)隊(duì)一起來(lái)完成WBS,但是會(huì)議很難管理。房間里有來(lái)自四個(gè)

不同部門的200個(gè)人。當(dāng)討論早期工作的時(shí)候，一些會(huì)在稍后參與項(xiàng)目的人卻在談?wù)撈渌?/p>

的事。以下哪一項(xiàng)最好地描述了真正的問題？

A)項(xiàng)目贊助者應(yīng)該主持這種會(huì)議。B)他們沒有遵循項(xiàng)目溝通計(jì)劃。

C)項(xiàng)目包含了太多的部門。D)項(xiàng)目經(jīng)理實(shí)際上正在管理的是一個(gè)大

型項(xiàng)目(program)。

7.Ifaprojectmanagercommunicatesaverbalmessagetoasubordinateandthesubordinate

leaveswithoutsayingaword,theprojectmanagershouldassumethat.

A)themessagewasunderstoodB)themessagewasnotunderstood

C)themessagemaynothavebeenunderstoodD)theinformationwasnotappropriate

如果一個(gè)項(xiàng)目經(jīng)理向下屬傳達(dá)了一個(gè)口信，并且下屬?zèng)]有說話就走開了，項(xiàng)目經(jīng)理應(yīng)該假

定：____

A)信息被理解了B)信息沒被理解C)信息可能沒被理解

D)信息不適當(dāng)

8.Inyourproject,youhavecreatedperformancereportstoprovidethestalusandprogress

informationtodifferentstakeholders.Theresultsfromtheperformancereportsshouldbe

comparedtothe.

A)projectmanagementplanB)performancemeasurementbaseline

C)earnedvaluecalculationsD)noneoftheabove

在你項(xiàng)目?jī)?nèi)，你創(chuàng)建了績(jī)效報(bào)告用來(lái)向不同的項(xiàng)目干系人提供項(xiàng)目狀況和進(jìn)度信息?？?jī)效

報(bào)告中的信息應(yīng)該和——相比較。

A)項(xiàng)目管理計(jì)劃。B)績(jī)效衡量基準(zhǔn)。C)實(shí)現(xiàn)值計(jì)算。D)以上

都不對(duì)

9.Youhad8peopleinyourproject,onemorepersonwillbejoiningnextweek.Youknowthat

oncethenewpersonjoins,thenumberofcommunicationchannelswillincreaseby.

A)NochangeinnumberofcommunicationchannelsB)8C)12D)20

在你的項(xiàng)目?jī)?nèi)有8個(gè)人，下周會(huì)再來(lái)一個(gè)人。你知道一旦新人加入，溝通渠道會(huì)增加

條。

A)溝通渠道數(shù)量沒有變化B)8C)12D)20

10.YouaretheprojectmanagerofanITcompany.Youareintheprocessofcreatingacollection

andfilingstructurethatdetailswhatmethodswillbeusedtogatherandstorevarioustypesof

information.Proceduresshouldalsocovercollectinganddisseminatingupdatesandcorrections

topreviouslydistributedmaterial.Wherewillyouincludethisinformation?

A)Informationretrievalsystem.B)Informationdistributionmethods.

C)Communicationsmanagementplan.D)Projectrecords.

你在一個(gè)IT公司做項(xiàng)目經(jīng)理。你在創(chuàng)建一系列文檔用來(lái)描述收集和存儲(chǔ)不同類型信息的

過程中。流程需要包括收集和更新以往分發(fā)的材料什么地方包含這些信息？

A)信息訪問系統(tǒng)。B)信息分發(fā)系統(tǒng)。C)溝通管理計(jì)劃。D)項(xiàng)

目記錄。

11.Distributioninformationinvolvesmakinginformationavailabletoprojectstakeholdersina

timelymanner.Whichofthefollowingtoolscanyouuseinthedistributioninformation

process?

A)Organizationalprocessassets.B)Communicationmethod.

C)Performancereporting.D)Communicationsrequirement

analysis.

發(fā)布信息包括按照規(guī)定的時(shí)間將信息提供給項(xiàng)目干系人。下列哪項(xiàng)工具你可以用在發(fā)布信

息過程之中？

A)組織過程資產(chǎn)。B)溝通方法。C)績(jī)效報(bào)告。D)溝通需求分析。

12.Aboutmidwaythroughtheproject,theprojectmanagerlearnsthatmostmembersofthe

projectteamdonotreviewtheweeklyprojectupdates.Whatshouldtheprojectmanagerdo?

A)Creatasignaturelogdoteammemberscanindicatewhentheyhavereadthereports.

B)Revisethecommunicationsplanappropriatelytomeettheinformationalneedsofthe

stakeholders.

C)Improvethelayoutoftheweeklyprojectupdatestoencouragereadingbyteammembers.

D)Gototheteammembersfirsthandtoinquirewhytheyarenotreadingthereports.

在項(xiàng)目進(jìn)行約一半的時(shí)候，項(xiàng)目經(jīng)理得知大多數(shù)項(xiàng)目組成員沒有閱讀每周的項(xiàng)目周報(bào)。項(xiàng)

目經(jīng)理該怎樣做？

A)實(shí)施簽名制，這樣就會(huì)知道他們什么時(shí)候閱讀了報(bào)告。

B)修改溝通管理計(jì)劃以滿足項(xiàng)目干系人的信息需求。

C)改善項(xiàng)目周報(bào)的設(shè)計(jì)，從而便于項(xiàng)目組成員閱讀。

D)去質(zhì)問項(xiàng)目組成員為什么沒有閱讀報(bào)告。

13.Inyourproject,youconductedcommunicationsrequirementsanalysistodeterminesumof

informationneedsforallstakeholders.Youhavedeterminedandlimitedwhowillcommunicate

withwhomandwhowillreceivewhatinformation.Onefactorthatyouconsideredwhiledoing

communicationsrequirementsanalysisisthatforyourproject,thenumberofcommunication

channels.

A)increasesindirectproportiontonumberofpeople

B)decreasesininverseproportiontonumberofpeople

C)increasesinexponentialproportionwhennumberofpeopleincreases

D)noneoftheabovei.e.numberofcommunicationchannelsdependsonthetypeofyour

project

在你的項(xiàng)目?jī)?nèi)，你在使用溝通需求分析來(lái)確定所有項(xiàng)目干系人所需要的信息。你已經(jīng)決定

和限制了誰(shuí)會(huì)和誰(shuí)溝通，誰(shuí)需要接收什么信息。在為你的項(xiàng)目執(zhí)行溝通需求分析時(shí)需要考

慮的一個(gè)重要因素是項(xiàng)目溝通的渠道數(shù)量____。

A)和人員數(shù)量成正比增加B)和人員數(shù)量成反比減少

C)當(dāng)人員數(shù)量增加時(shí)，按指數(shù)增加D)上面都不對(duì)，溝通渠道數(shù)量取

決于你項(xiàng)目的類型

14.Barrierscaninfluencecommunicationwhensendingorreceivinginformation.Whichofthe

followingisNOTabarrier?

A)Prejudices.B)Attitudesandemotions.C)Personalitiesandinterests.D)

Feedback.

當(dāng)發(fā)送或接收信息時(shí)，溝通障礙可以能會(huì)影響溝通效果。下面哪項(xiàng)不屬于溝通障礙？

A)偏見。B)態(tài)度和情緒。C)個(gè)性與興趣。D)

反饋。

15.Yourprojecthasanumberofdifferentworkresults.Youarecollectinginformationaboutthese

workresults,suchaswhatcostshavebeenincurredorcommittedandwhichdeliverableshave

beencompletedandwhichremainoutstanding.Youwillusethisinformationinwhichofthe

followingprocesses?

A)ProjectplanexecutionB)Integratedchangecontrol.C)Report

performance.D)Verifyscope.

你的項(xiàng)目有一些不同的工作結(jié)果。你正在收集關(guān)于這些工作結(jié)果的信息.比如哪些方面消

耗了項(xiàng)目成本，哪些可交付成果已經(jīng)完成.哪些還沒有完成等，你將在下列哪項(xiàng)流程中使

用這些信息？

A)項(xiàng)目計(jì)劃執(zhí)行。B)全面變更控制。C)報(bào)告績(jī)效。D)核

實(shí)范圍。

16.Inanappropriatecommunicationmodelbetweenasenderandareceiver,allthefollowing

statementsarecorrectEXCEPT：

A)Noiseshouldbeminimized.

B)Receivermustdecodeandreplybacktothenlessage.

C)Receivershouldacknowledgeandagreewiththemessagesentbythesender.

D)Sendermustchooserightwaytosendthenlessages.

在一個(gè)適當(dāng)?shù)慕橛诎l(fā)送者和接收者之間的信息模型中，下列哪項(xiàng)說法不正確？

A)噪聲應(yīng)該降到最低。B)接收者需要解碼并給出回

復(fù)消息。

C)接收者必須確認(rèn)和同意發(fā)送者所發(fā)的消息。D)發(fā)送者必須采取合適的方

式發(fā)送消息。

17.Yourecentlytookoveralargeprojectfromanotherprojectmanagerwhohadtoleavefora

personalemergency.Youwanttounderstandwhatkindofinformationshouldbeprovidedto

differentstakeholders,andwhatmethodsshouldbeusedtoprovidethisinformation.Youwill

findthisinformationinthe.

A)communicationsmanagementplanB)performancereportsC)projectrecords

D)communicationplan

最近你從另一項(xiàng)目經(jīng)理那里接手了一個(gè)大型項(xiàng)目，他因?yàn)閭€(gè)人的突發(fā)事件離開了。你想知

道項(xiàng)目關(guān)系人分別獲得何種信息，通過什么方法來(lái)獲得這些信息。你會(huì)在—中找到這些

信息。

A)溝通管理計(jì)劃B)績(jī)效報(bào)告C)項(xiàng)目記錄

D)溝通計(jì)劃

18.Ideally,communicationbetweentheprojectmanagerandtheprojectteammembersshould

takeplace.

A)viadailystatusreportsB)throughapproved

documentedforms

C)bywrittenandoralcommunicationD)throughtheformalchainof

commando

項(xiàng)目經(jīng)理和項(xiàng)目團(tuán)隊(duì)成員之間最理想的溝通方式是O

A)通過日常狀態(tài)報(bào)告B)通過批準(zhǔn)的文件報(bào)表

C)通過書面的和口頭的溝通D)通過正式的指令鏈

19.Youpreparedanintegratedprojectplanandaprojectschedule.Yousubmittedittothesteering

committee,anditwasapproved.Keystakeholdersacceptedtheplan.Itistimetodistribute

it.Boththeprojectplanandscheduleshouldbedistributedto.

A)allstakeholdersintheperformingorganization

B)allprojectstakeholders

C)projectteammembersandtheprojectsponsor

D)peoplenotedinthecommunicationsmanagementplan

你準(zhǔn)備了一個(gè)綜合項(xiàng)目計(jì)劃和一個(gè)項(xiàng)目時(shí)間表。你將它們提交給籌劃指導(dǎo)委員會(huì)，并得到

了批準(zhǔn)。有關(guān)各方也接受了計(jì)劃?，F(xiàn)在是分發(fā)這些計(jì)劃的時(shí)候了。項(xiàng)目計(jì)劃和時(shí)間表應(yīng)該

分發(fā)給——。

A)組織中執(zhí)行項(xiàng)目的所有有關(guān)各方B)項(xiàng)目所有的干系人

C)項(xiàng)目小組成員和項(xiàng)目發(fā)起人D)在溝通管理計(jì)劃中指明的人

20.Aspartofthecommunicationsprocess,thereceiverisresponsiblefor.

A)agreeingwiththesendersmessage

B)pretendingthatthemessageisreceivedonlypartially,toencouragefurtherdiscussions

C)makingsurethattheinformationisreceivedinitsentiretyandunderstoodcorrectly

D)specifyingthatthemessageisnotunderstood,unlessitisreducedtowriting

作為溝通過程的一部分，信息接收者的責(zé)任是—。

A)同意發(fā)送者的消息

B)自稱接收的信息只有部分，去鼓勵(lì)進(jìn)一步的討論

C)確定信息接收完整并理解準(zhǔn)確

D)指出消息沒有被理解，除非減少到可以寫下來(lái)

21.Informationtypicallyrequiredtodetermineprojectcommunicationsrequirementsincludesall

ofthefollowingEXCEPT：

A)Projectorganizationandstakeholderresponsibilityrelationships.

B)Logisticsofhowmanypersonswillbeinvolvedwiththeprojectandatwhichlocations.

C)Disciplines,departments,andspecialtiesinvolvedintheproject.

D)Theavailabilityofin-placetechnologyattheprojectlocation

確定項(xiàng)目溝通需求所需要的典型的信息包括下列各項(xiàng)，除了：

A)項(xiàng)目組織和干系人責(zé)任關(guān)系。B)多少人員將投入項(xiàng)目和在什么

位置。

C)項(xiàng)目涉及的學(xué)科、部門、專業(yè)。D)在項(xiàng)目位置in-place技術(shù)的可用

性。

22.Duringameetingtonegotiateachangetothecontract,thesellerstatesthattheyhaveanother

meetingatthreep.m.Negotiationswillhavetobeoverbythen.Whatkindofnegotiation

techniqueisthis?

A)Deadline.B)Missingmarl.C)Demand.D)Delay.

在談判一個(gè)合同變更的會(huì)議上，提供商說他們?cè)谙挛?點(diǎn)還有其他的會(huì)議，談判在那之前

必須結(jié)束。這是何種談判技巧？

A)最終期限。B)不見的人。C)需求。D)推遲。

23.Aspartofthecommunicationsprocess,thesenderisresponsiblefor

A)ensuringthereceiveragreeswiththemessageB)confirmingthatthe

informationisproperlyunderstood

C)presentingtheinformationinthemostfavorablemannerD)interpretingthemessage

correctly

作為溝通過程的一部分，信息發(fā)送者的責(zé)任是。

A)確保接收者同意消息B)確定信息被正確理解

C)使用最受歡迎的方式呈現(xiàn)信息D)正確地解釋信息

24.ToolsandtechniquesforperformancereportingincludeallofthefollowingEXCEPT：

A)Informationpresentationtools.B)Decisiontreeanalysis.

C)Costreportingsystems,D)Statusreviewmeetings.

下列哪項(xiàng)不是績(jī)效報(bào)告過程包括的工具和技術(shù)?

A)信息展示技術(shù)。B)決策樹分析。C)成本報(bào)告系統(tǒng)。D)狀

態(tài)碰頭會(huì)。

25.Communicationstechnologyfactorsthatcanaffecttheprojectincludeallofthefollowing

EXCEPT.

A)thelengthoftheprojectB)theavailabilityof

technology

C)executiverequirementsD)theurgencyoftheneed

forinformation

影響項(xiàng)目溝通的技術(shù)因素包括下列各項(xiàng)，除了—O

A)項(xiàng)目的長(zhǎng)度B)技術(shù)的可用性C)實(shí)施要求D)

信息需要的緊急程度

26.Youhavedecidedtoorganizeastudygroupofotherprojectmanagersinyourorganizationto

helpprepareforthePMPexam.Everyoneishighlymotivatedtoearnthecredentialbecausethe

CEOhasdecidedtopaya$5,000bonustoeachpersonwhobecomescertified.Whattypeof

communicationareyouemploymginyoureffortstoorganizethisgroup?

A)Horizontal.B)Vertical.C)Formal.D)

External.

你決定組織一個(gè)學(xué)習(xí)小組，邀請(qǐng)公司內(nèi)部其他項(xiàng)目經(jīng)理一起參加，以幫助大家更好地準(zhǔn)備

PMP考試。由于公司總經(jīng)理已經(jīng)決定要獎(jiǎng)勵(lì)每個(gè)通過考試的人5000美元，所以大家都有

了很強(qiáng)的動(dòng)力要通過考試。那么，在組織這個(gè)學(xué)習(xí)小組的過程中你要采用什么類型的溝通

方式呢？

A)水平型。B)垂直型。C)正式型。D)

外部型。

27.Inputstoplancommunicationsinclude.

A)enterpriseenvironmentalfactors,organizationalprocessassets.stakeholderregister,

stakeholdernlanagementstrategy

B)stakeholderrequirements,projectlogistics,prejectbudget,andprojectschedule

C)stakeholderanalysis,communicationsbarriers,andorganizationalstructure

D)stakeholdersnrvoy,RAM,WBS,andadministrativeprocedures

規(guī)劃溝通過程的輸入包括—O

A)事業(yè)環(huán)境團(tuán)素，組織過程資產(chǎn)，干系人登記冊(cè).干系人管理策略

B)項(xiàng)目干系人需求，項(xiàng)目后勤.項(xiàng)目預(yù)算和項(xiàng)目進(jìn)度

C)項(xiàng)目干系人分析，溝通障礙和組織結(jié)構(gòu)

D)項(xiàng)目干系人調(diào)查，RAM,WBS和管理流程

28.Attributesofacommunicationsmanagementplancanincludeallofthefollowing

EXCEPT.

A)theinformationthatwillbedistributedtostakeholders

B)howofteninformationwillbedistributed

C)thelayoutoftheinformationanddiemethodoftransmission

D)allmemos,correspondence,reports,anddocumentsrelatedtotheprojectfromallpersonnel

溝通管理計(jì)劃包括下列內(nèi)容，除了—。

A)將要發(fā)布給項(xiàng)目干系人的信息

B)信息發(fā)布的頻率

C)信息設(shè)計(jì)和傳輸方法

D)所有的備忘錄、信件、報(bào)告，以及來(lái)自所有個(gè)人的與項(xiàng)目相關(guān)的文檔

29.Themajorprocessesofprojectcommunicationsmanagementare.

A)identifystakeholders,plancommunications,distributeinformation,managestakeholder

expectations,reportperformance

B)communicationsplanning，responseplanning,progressreporting,andinformation

distribution

C)communicationsplanning,informationdistribution,schedulereporting,andstakeholder

analysis

D)communicationsplanning,changereporting,projectrecords,andacceptance

項(xiàng)目溝通管理的主要過程有。

A)識(shí)別干系人、規(guī)劃溝通、發(fā)布信息、管理干系人期望、報(bào)告績(jī)效

B)溝通規(guī)劃、應(yīng)對(duì)規(guī)劃、進(jìn)度報(bào)告和信息發(fā)布

C)溝通規(guī)劃、信息發(fā)布、進(jìn)度報(bào)告、項(xiàng)目干系人分析

D)溝通規(guī)劃、變更報(bào)告、項(xiàng)目記錄和接受

30.Communicationunderacontractshouldtendtoward.

A)formalwrittencommunicationB)formalverbalcommunication

C)informalwrittencommunicationD)informalverbal

communication

按合同進(jìn)行的溝通應(yīng)當(dāng)趨向于O

A)正式的書面溝通B)正式的口頭溝通C)非正式的書面溝通

D)非正式的口頭溝通

31.Whichofthefollowingistrueregardingcommunicationwithinaprojectenvironment?

A)Theprojectmanagermustassumetheprimaryburdenofresponsibilitytoensurethat

messagessenthavebeenreceived.

B)Elfectivenleetings,awarroom,andatightmatrixpromoteeffectiveeonlmunication.

C)Ifaprojectconsistsof12people,48potentialchannelsofcommunicationexist.

D)Mostprojectmanagersspend30percentoftheirworkinghoursengagedincommunication.

在項(xiàng)目環(huán)境下，下列有關(guān)溝通的論述哪一項(xiàng)是正確的？

A)項(xiàng)目經(jīng)理必須承擔(dān)主要責(zé)任，以確保發(fā)出的訊息被收到。

B)有效的會(huì)議、“作戰(zhàn)室”和緊密型矩陣可以促進(jìn)有效的溝通。

C)如果一個(gè)項(xiàng)目由12人組成，則存在48個(gè)潛在的溝通渠道。

D)大多數(shù)項(xiàng)目經(jīng)理花費(fèi)30%的工作時(shí)間用于溝通。

32.Themostcommoncausesofconflictinconceptualanddevelopmentphaseis，andin

execuffonandfinalphaseis.

A)personalities,schedulesB)administration,resources

C)resourceso.schedulesD)projectpriorities,schedules

在概念和開發(fā)階段最常見的沖突原因是，而執(zhí)行和收尾階段是。

A)個(gè)性，進(jìn)度計(jì)劃B)管理，資源C)資源，進(jìn)度計(jì)劃D)項(xiàng)目

優(yōu)先權(quán)，進(jìn)度計(jì)劃

33.Metacommunication,paralinguistics,second-ordermessages,andthehiddendimensionof

communicationallreferto.

A)communicationskillsB)communication

requirements

C)waystoexercisetoleranceandcompromiseD)nonverbalcommunication

元溝通、輔助語(yǔ)言、亞層次信息和隱蔽層次的溝通指的都是—O

A)溝通技巧B)溝通需求C)學(xué)會(huì)寬容和妥協(xié)的方法D)非

言語(yǔ)溝通

34.Bothunder-communicationandover-communicationcancauseproblemsonaproject.You

wanttoensurethattheinformationyoucollectshowingprojectprogressandstatusis

meaningfultostakeholders.Todeteminespecificmetrics,youwillconductastakeholder

analysis,andthendeterminethelevelofdetailstakeholdersrequire.Thisisavailablethrough

the.

A)performancenleasurementbaselineB)projectmanagement

methodology

C)projectstrategyandapproachD)communications

managementplan

過少的溝通和過多的溝通都可能給項(xiàng)目帶來(lái)麻煩。你想要確保自己收集到的有關(guān)項(xiàng)目進(jìn)展

和狀態(tài)方面的信息對(duì)于項(xiàng)目干系人具有實(shí)際意義。為了確定具體的指標(biāo)，你要進(jìn)行干系人

分析并依此來(lái)判斷干系人要求信息達(dá)到的詳細(xì)程度。這可以通過一來(lái)實(shí)現(xiàn)。

A)業(yè)績(jī)衡量基準(zhǔn)B)項(xiàng)目管理方法C)項(xiàng)目戰(zhàn)略及方法D)

溝通管理規(guī)劃

35.Youaremanagingaprojecttodevelopasoy-based,lactose-free,magnesium-richnutritional

drinkfbrthe<4over50"market.Youhaverecentlyheardthattheclientcallsyourprogressreports

thet4CodeofHammurabi^becausetheyseemtobewritteninhieroglyphicsandarecompletely

indecipherabletoallbutanEgyptologist.Thissituationcouldhavebeenavoidedby.

A)informingtheclientatthestartoftheprojectofthetypesofreportstheywillreceive

B)usingriskmanagementtechniquestoidentifyclientissues

C)hiringanexpertreportwritertopreparestandardreports

D)engagingincommunicationsplanning

你在管理一個(gè)項(xiàng)目，該項(xiàng)目開發(fā)一種以大豆為原料，不含乳糖，富舍鎂的高營(yíng)養(yǎng)飲料，針

對(duì)50歲以上的人群。你最近聽說你的客戶將你們的項(xiàng)目進(jìn)度報(bào)告稱為“漢謨拉比法典”，

因?yàn)樗鼈兛雌饋?lái)像是用象形文字書寫的，只有埃及古物學(xué)者才能讀懂。這種情況可以通過

以下哪種方法避免？

A)在項(xiàng)目開始的時(shí)候就通知客戶報(bào)告將采用的形式。

B)運(yùn)用風(fēng)險(xiǎn)管理技術(shù)識(shí)別來(lái)自客戶方面的風(fēng)險(xiǎn)。

C)雇用一名專業(yè)報(bào)告撰寫人員準(zhǔn)備標(biāo)準(zhǔn)化的報(bào)告。

D)編寫溝通計(jì)劃。

36.Theprojectmanagercanenhanceprojectcommunicationsandteambuildingbydoingallthe

followingexcept.

A)havinga“warroom"B)beingagood

communicationblocker

C)beingacommunicationexpeditorD)holdingeffective

meetings

項(xiàng)目經(jīng)理可以通過以下措施加強(qiáng)項(xiàng)目溝通和項(xiàng)目團(tuán)隊(duì)建設(shè)，除了。

A)設(shè)立一個(gè)“作戰(zhàn)室”B)做一個(gè)好的溝通阻礙者C)做一個(gè)溝通促進(jìn)者D)

舉行高效率的會(huì)議

37.Effectivecommunicationisvitalforprojectsuccess.Scopechanges,constraints,assumptions,

integrationandinterfacerequirements,overlappingrolesandresponsibilities,andmanyother

factorsallposecommunicationschallenges.Thepresenceofcommunicationbarriersismost

likelytoleadto.

A)reducedproductivityB)increasedhostilityC)lowmoraleD)

increasedconflict

有效的溝通對(duì)于項(xiàng)目的成功至關(guān)重要。范圍變更、限制條件、假設(shè)、整合與界面要求、重

疊的職能和職責(zé)以及其他許多因素都對(duì)溝通提出了挑戰(zhàn)。溝通上的障礙很可能導(dǎo)致。

A)生產(chǎn)力下降。B)敵意增強(qiáng)。C)士氣低落。D)沖突

增加。

38.YourcompanyCEOjustsentyouanE-mailaskingyoutomakeapresentationonyour

project,whichhasbeeninprogressfbr18months,toallidentifiedinternalandexternal

stakeholders.HescheduledthepresentationfornextMonday.Youexpectmorethan50people

toattend.Thefirststepinpreparing由epresentationisto.

A)definetheaudienceB)determinetheobjective

C)decideonthegeneralformofthepresentationD)planapresentationstrategy

你負(fù)責(zé)的項(xiàng)目已經(jīng)進(jìn)行了18個(gè)月了。某天，公司的CEO給你發(fā)了一封電子郵件，要你向

所有確定的內(nèi)部和外部的干系人報(bào)告項(xiàng)目當(dāng)前的情況。報(bào)告的時(shí)間定在了下周一。你預(yù)計(jì)

可能會(huì)有50多人出席。報(bào)告準(zhǔn)備工作的第一步應(yīng)該是——。

A）明確報(bào)告的聽眾B）確定目標(biāo)C）確定報(bào)告的總體形式

D）設(shè)計(jì)一個(gè)報(bào)告戰(zhàn)略

39.Statementsoforganizationalpoliciesandphilosophies,positiondescriptions,andconstraints

areexamplesof.

A）downwardcomnlunicationB）lateralcommunication

C）externalcommunicationD）horizontalcommunication

組織政策和哲學(xué)的陳述、職位說明和限制條件說明是的例子。

A）從上至下的交流B）橫向溝通C）外部溝通D）

平級(jí)溝通

40.Asaprojectmanager,youtrytouseempathiclisteningskillstohelpunderstandanother

person'sframeofreference.Infollowingthisapproach,youshould.

A）mimicthecontentofthemessageB）probe,thenevaluatethe

content

C）evaluatethecontent,thenadviseD）rephrasethecontentand

reflectthefeeling

作為一名項(xiàng)目經(jīng)理，在與員工進(jìn)行溝通的時(shí)候你想要采取移情式的聆聽方式。在使用這種

方法時(shí)，你應(yīng)該。

A）重復(fù)對(duì)方所說的話B）試探對(duì)方的意思，然后掂

量談話的內(nèi)容

C）先評(píng)價(jià)內(nèi)容再提出建議D）改述聽到的內(nèi)容并反映自

己的感覺

41.Youareresponsibleforasystemsintegrationprojectinyourorganizationthaihasmultiple

internalcustomers.YouhaveJustbegunpreparingaprojectplan.Becausemanypeopleinyour

organizationareinterestedinthissystemanditsprogress,youdecidetoprepareaproject

communicationsmanagementplan.Yourfirststepinpreparingthisplanisto.

A）conductastakeholderanalysistoassessinformationneeds

B）determineaproductionscheduletoshowwheneachtypeofcommunicationwillbe

produced

C）describetheinformationyouplantodistribute

D）setuparepositoryforallprojectdocumentssothattheywillbeeasilyaccessible

你是一個(gè)系統(tǒng)整合項(xiàng)目的負(fù)責(zé)人，該項(xiàng)目在你的公司中有很多內(nèi)部用戶?，F(xiàn)在你要著手準(zhǔn)

備編制項(xiàng)目計(jì)劃。由于公司中很多人都對(duì)這個(gè)系統(tǒng)以及它的發(fā)展進(jìn)程非常感興趣，因此你

決定要準(zhǔn)備一個(gè)項(xiàng)目溝通管理計(jì)劃。在準(zhǔn)備此計(jì)劃時(shí)，你要做的第一步是—O

A）進(jìn)行干系人分析來(lái)評(píng)估各個(gè)干系人的信息需求

B）制定一張生產(chǎn)進(jìn)度時(shí)間表來(lái)明確每種類型溝通的時(shí)間

C）對(duì)你計(jì)劃要傳達(dá)的信息進(jìn)行描述

D）建立一個(gè)所有項(xiàng)目文件的數(shù)據(jù)庫(kù)以方便查找

42.Youfinallyhavebeenappointedprojectmanagerforamajorcompanyproject.Inyourwork

forotherprojectandfunctionalmanagersasateammember,youhavebeenfrustratedbecause

theentireteamrarelymetafterthekickoffmeeting.Asaresult,youfeltthatyoudidnotknow

howtheprojectwasprogressing.Onsomeoccasions,youdidnotreceivecopiesofprogress

reportssubmittedtouppermanagement.Youbelieveitisimportanttoshareinformationwith

theteam.Oneofyourfirstactivitiesasprojectmanagerhasbeentosetupaninformation

retrievalsystem.Yourinformationsharingmethodswillincludeallthefollowingexcept.

A)manualfilingsystemsB)projectmanagementsoftwareC)projectintranet

D)electronicdatabases

你被任命為一個(gè)項(xiàng)目的項(xiàng)目經(jīng)理。在你曾經(jīng)參加過的項(xiàng)目中，整個(gè)團(tuán)隊(duì)的成員在項(xiàng)目動(dòng)員

大會(huì)之后就很少再碰面，你對(duì)這種做法比較失望，因?yàn)槟阌X得看不到項(xiàng)目進(jìn)展的整體情況。

有時(shí)你也看不到呈報(bào)給高層管理者的項(xiàng)目進(jìn)展報(bào)告。你相信與項(xiàng)目團(tuán)隊(duì)成員分享信息是非

常重要的。作為項(xiàng)目經(jīng)理，你最先采取的行動(dòng)就是建立一套信息檢索系統(tǒng)。下列各項(xiàng)都屬

于信息檢索系統(tǒng)，除了。

A)手動(dòng)歸檔系統(tǒng)B)項(xiàng)目管理軟件C)項(xiàng)目?jī)?nèi)部網(wǎng)

D)電子數(shù)據(jù)庫(kù)

43.Acompanyanditssellerareinthemiddleofalongdisputeoverthecostsofterminatingthe

contract.TheprojectmanagerdeterminesthattheonlywaytoresolveIheproblemistohaveit

heardandresolvedbyaneutralparty.Toaccomplishthis,theprojectmanagershouldusea

(n)?

一個(gè)公司和供應(yīng)商就成本和終止合同之事陷入長(zhǎng)時(shí)間的爭(zhēng)論之中，項(xiàng)目經(jīng)理確定唯一解決

問題的途徑是請(qǐng)第三方仲裁。為完成此事，項(xiàng)目經(jīng)理應(yīng)該使用。

A)職能資源管理者B)沖突解決專家C)仲裁人D)律師

44.Theprojectteamisworkingonanimportantandcomplexprojectthatrequiresalotof

coordination.Underthesecircumstances,theBESTstrategyisto.

A)haveawarroomB)hireacontractor

C)holdmoremeetingstogetthewordoutD)gain