《出境旅游領(lǐng)隊(duì)英語》課件-04機(jī)上服務(wù)

模塊二：歐洲游領(lǐng)隊(duì)服務(wù)——機(jī)上服務(wù)

In-flightServicesonthePlaneEnglishforOutboundTourLeaders模塊二：歐洲游領(lǐng)隊(duì)服務(wù)——機(jī)上服務(wù)

In-flightS

2.示范任務(wù)

Demonstratetasks5.評價(jià)任務(wù)

Evaluatetasks1.提出任務(wù)

Proposetasks“五環(huán)式”任務(wù)型一體化教學(xué)模式

任務(wù)型教學(xué)

Task-basedTeaching4.執(zhí)行任務(wù)

Performtasks3.分析任務(wù)

Analyzetasks2.示范任務(wù)5.評價(jià)任務(wù)1.提出任務(wù)“五環(huán)式任務(wù)名稱2.2機(jī)上服務(wù)時(shí)間第三學(xué)年第一學(xué)期主講教師提出任務(wù)Servicesontheplane教學(xué)場所模擬導(dǎo)游室分組組長:成員:分析團(tuán)隊(duì)退休老干部團(tuán)20人，年齡60-75歲，食宿質(zhì)量要求高游覽線路選取歐洲古跡游講解內(nèi)容機(jī)上餐飲及各項(xiàng)服務(wù)項(xiàng)常見問題及處理辦法照顧不適的客人及機(jī)上突發(fā)事件處理歸納總結(jié)能按照任務(wù)要求，滿地完成行前說明會任務(wù)小組互評1.設(shè)計(jì)是否合理、安排得當(dāng)；2.出境注意事項(xiàng)是否全面、貼切。模塊二:

歐洲游領(lǐng)隊(duì)服務(wù)

任務(wù)名稱：機(jī)上服務(wù)

任務(wù)編號:2.2

任務(wù)單任務(wù)名稱2.2機(jī)上服務(wù)時(shí)間第三學(xué)年第一學(xué)期主講提出任務(wù)SeGrammar一、提出任務(wù)

(ProposeTasks)Task1：BefamiliarwithfacilitiesontheplaneTask2：TounderstandhowtohavemealsTask3:TakecareofsickguestsTask4:TodealwithemergencyGrammar一、提出任務(wù)(ProposeTasks)T

任務(wù)驅(qū)動法

角色扮演法

示范教學(xué)法

自主學(xué)習(xí)法

案例教學(xué)法

多媒體演示法實(shí)施“教、學(xué)、做”一體化自主教學(xué)模式

《領(lǐng)隊(duì)英語》課程實(shí)施“五環(huán)式”任務(wù)型一體化學(xué)模式情境教學(xué)法第二部分示范任務(wù)

(DemonstrateTasks)任務(wù)驅(qū)動法角色扮演法示第二部分示范任務(wù)

(DemonstrateTasks)1.Theteacherprovidesademonstration,letthestudentsobservecompletemissionmodel；2.Theteacherguidesstudentstolearnsomerelevantprovisions;3.Theteachershowsstudentshowtohavedrinksontheplane;4.Theteachershowsstudents

howto

ordermeals;5.Theteacherdiscusseswithstudents

howto

dealwithspecialsituationsontheplane.第二部分示范任務(wù)(DemonstrateTasks)1UnitIIOnthePlane

第二單元機(jī)上領(lǐng)隊(duì)服務(wù)

飛行途中領(lǐng)隊(duì)的工作協(xié)助游客調(diào)換座位照料游客機(jī)上用餐幫助團(tuán)友熟悉機(jī)上安全設(shè)備照顧不適的客人協(xié)助空乘人員機(jī)上服務(wù)幫助游客填寫入境卡綜合實(shí)訓(xùn)任務(wù)分配UnitIIOnthePlane

第二單元機(jī)上任務(wù)驅(qū)動法任務(wù)驅(qū)動法角色扮演法---模擬登機(jī)服務(wù)角色扮演法---模擬登機(jī)服務(wù)多媒體演示法---學(xué)習(xí)使用安全設(shè)備多媒體演示法---學(xué)習(xí)使用安全設(shè)備案例教學(xué)法---機(jī)上特殊情況處理案例教學(xué)法---機(jī)上特殊情況處理自主學(xué)習(xí)法---機(jī)上服務(wù)自主學(xué)習(xí)法---機(jī)上服務(wù)示范教學(xué)法---機(jī)上餐飲服務(wù)示范教學(xué)法---機(jī)上餐飲服務(wù)

Theworkthatatourleadershoulddo

SeatarrangementLuggagearrangementAnnouncementexplanationSafetyinstructionSpecialpassengersservice(sick,disabled,etc)MealanddrinkserviceIn-flightentertainmentserviceChangingseatsDutyfreesaleserviceForm-fillingDealwithemergencysituationFirstaid

Theworkthatatourleaders《出境旅游領(lǐng)隊(duì)英語》課件—04機(jī)上服務(wù)《出境旅游領(lǐng)隊(duì)英語》課件—04機(jī)上服務(wù)Questions?Imaginewhatkindsofsituationswillbehappenontheplane?Questions?ImaginewhatkindsoSituations:1.ATouristFeelsAirsick游客暈機(jī)時(shí)2.ATouristFeelsCold游客怕冷時(shí)3.ATouristhasHeartbreakSituations:《出境旅游領(lǐng)隊(duì)英語》課件—04機(jī)上服務(wù)Dealingwiththeproblems:1.Showcareforsicktourist.2.Reflectsicksituationtocabinattendant/stewardess/steward.3.Askforhelp(calldoctor,turnofftheairflow,bringsomemedicine,bringhot/icedwater,acupoftea,findanairsickbag,blanket,)Dealingwiththeproblems:1.SLanguagepoints:1.airsickadj.暈機(jī)的

beairsick暈機(jī)

becarsick暈車

beseasick暈船

sufferfromfearofheight暈高

beafraidofinjection暈針

onthesicklist因病缺席

takesick生病Languagepoints:1.airsickad

Airfield=Airport飛機(jī)場Airline航空公司Airfare飛機(jī)票價(jià)Aircrew全體機(jī)組人員Air-condition空調(diào)Airflow氣流

Airfield=Airport飛機(jī)場2.Stretchout伸展Stretch[stret∫]v.t----tomakeorbecomewiderorlonger伸展、伸開、展開Stretchout-----toliewithyourlegsandarmsatfulllength伸直

3.vomit[?v?mit]n./v.i/v.t嘔吐

=sickup

feellikevomiting想吐

=beairsick/carsick/seasick2.Stretchout伸展Stretch[stre4.Settledown

1)=calmdown/cooldown/godown使平靜下來；使穩(wěn)定=settlethestomach平胃、止吐E.g:Itmayhelpsettledownhisstomach.Theteachertriedtosettlethestudentsdown.4.Settledown1)=calmdown/c2）=sitdown/takeaseat/beseated使坐下3）=ecesis[i?si:sis]/arrangefor/takeshelter定居、安頓、安身E.g.Hesettleddowninhishometown.4）=undertakepermanentwork使從事固定工作5）attendtodosth.專心去做某事2）=sitdown/takeaseat/beseaMakeupyourowndialoguesbetweencabinattendantandtourleader,usingthefollowingsentencepatterns.CabinAttendant*MayIhelpyou?Iseeyouroverheadlightison.*Whatkindofdrinkswouldyouliketohave,sir?*CanIhelpyouwithyoursafetybelt?*MayIputyourseatback?TourLeader*Heisn’tfeelingwell.

*Itseemsheisairsick.*Sheprefersvegetariandish.*MayIhavesomemorecoffee?Makeupyourowndialoguesbet

OnthePlane

OnthePlane

《出境旅游領(lǐng)隊(duì)英語》課件—04機(jī)上服務(wù)WarmupLookatthefollowingpictureontheplane.Canyouspeakoutthenameofeachpart?Andsaysomethingaboutthefunctionofeachpart.WarmupLookatthefollowingp《出境旅游領(lǐng)隊(duì)英語》課件—04機(jī)上服務(wù)Warm-up:BefamiliarwiththedevicesOverheadcompartment頭頂儲藏室Windowseat靠窗戶座位Aisleseat[ail]靠過道座位Headrest靠頭之物Armrest靠手Footrest腳登Seatpocket座位袋Seatbelt座位安全帶Buckle['b?kl]搭扣Console[k?n's?ul]控制臺Warm-up:BefamiliarwiththeTray托盤/托架/小餐捉桌Headphone/earphone耳機(jī)Pillow枕頭Blanket毯子Lifejacket救生衣Oxygenmask氧氣罩Overheadlight頂燈Readinglamp閱讀燈Sickness嘔吐袋Lavatory衛(wèi)生間Tray托盤/托架/小餐捉桌《出境旅游領(lǐng)隊(duì)英語》課件—04機(jī)上服務(wù)Ladiesandgentlemen:Wewillbeservingmealwithtea,coffeeandothersoftdrinks.Pleaseputdownthetableinfrontofyouandtakewhatyoulike.Hopeyouenjoyyourmeal!Ladiesandgentlemen:WewillBeverageandMeal1.coffeeWhitecoffeewithsugarornotBlackcoffeewithsugarornotIrishcoffee愛爾蘭咖啡Cappuccino意式卡布其諾Espresso意式香濃咖啡(小杯)BeverageandMeal1.Cappucino卡布其諾:1/3濃縮咖啡,1/3蒸汽牛奶,1/3泡沫牛奶,上面撒上桂肉粉(powderoflaurel)；Mocha摩卡咖啡：1/3濃縮咖啡,1/3熱巧克力,1/3牛奶泡沫,最后撒上巧克力粉；炭燒咖啡CharcoalCoffee：烘烤咖啡，味苦澀，但味道香純；藍(lán)山咖啡：酸味、甜味、苦味基本調(diào)和的比較均勻；拿鐵咖啡：1/4濃縮咖啡,2/4牛奶,1/4泡沫牛奶(bubble),牛奶味道濃重，像雞尾酒，適合女性。Cappucino卡布其諾:1/3濃縮咖啡,1/3蒸汽MochaCoffee摩卡咖啡MexicoCoffee墨西哥咖啡TurkeyCoffee土爾其咖啡AmericanCoffee美式咖啡RoyalCoffee英國皇家咖啡ChocolateCoffee瑞士巧克力咖啡CaféauLait法式牛奶咖啡Soybeanccino中國泡沫咖啡MochaCoffee摩卡咖啡

2.tea

Greentea綠茶,Blacktea(fermentedtea)紅茶Wulongtea(diet[?dai?t]tea)烏龍茶Whitetea(silverneedle)銀針茶Scented[‘sentid]tea花茶Tightlypressedtea磚茶

2.tea

Greentea綠茶,3.JuiceOrangejuice橙汁Pineapplejuice鳳梨/菠蘿汁ApplejuiceTomatojuice番茄汁Lemonade檸檬水Peachjuice桃汁Cucumberjuice黃瓜汁['kju:kΛb?]3.JuiceOrangejuice橙汁4.Softdrink/sodawater碳酸飲料Coke,Coca-cola可口可樂Pepsi['pepsi]百事可樂Sprite[sprait]雪碧Seven-up七喜汽水Mineral[‘min?r?l]water礦泉水Mirinda美年達(dá)Almond[a:m?nd]milk=apricot['eiprik?t]seedmilk杏仁露Tonic[t?nik]奎寧水4.Softdrink/sodawater碳酸飲料5.AlcoholicBeverage酒精飲料Bear啤酒Redwine紅葡萄酒whitewine白葡萄酒Brandy白蘭地酒(XO)Whisky威士忌酒Spirit白酒=alcohol=liquor5.AlcoholicBeverage酒精飲料Bear

Liquor烈性酒[lik?]Vodka伏特加酒[v?dk?]Cocktail雞尾酒

DryMartini干馬提尼酒[mɑ:'ti:ni]Liquor烈性酒[lik?]6.LightMeal便餐Bread面包Snack小吃Instantnoodle方便面[inst?nt]Noodle面條Biscuit['biskit]=cracker餅干Cake蛋糕Chocolate巧克力Chips=Frenchfries炸薯?xiàng)l/片Sandwich三明治(夾心面包)6.LightMeal便餐Bread面包Hamburger漢堡包Ham火腿Sausage香腸['s?sid?]CurriedChickenwithRice咖哩雞飯[kΛrid]咖哩StewedBeefwithNoodle紅燒牛肉面[stju:d]燉Icecubes冰塊Hamburger漢堡包StrawberrySundae草莓圣代

['str?:b?ri]['s?ndei,'s?ndi]Cream奶油Butter黃油Sugar['?uɡ?]糖GreenSalad蔬菜色拉Strawberryjam草莓醬Yogurt['j?g?t]酸奶《出境旅游領(lǐng)隊(duì)英語》課件—04機(jī)上服務(wù)Makeupyourowndialoguesbetweencabinattendantandtourleader,usingthefollowingsentencepatterns.CabinAttendant*What’syourseatnumber?*Whatkindofdrinkswouldyouliketohave,sir?*CanIhelpyouwithyoursafetybelt?*MayIputyourseatback?*MayIhelpyou?Iseeyouroverheadlightison.TourLeader*Myboardingpasssays11B.*Sheprefersvegetariandish.*MayIhavesomemorecoffee?*Helikestosavehislunchforlater.

Makeupyourowndialoguesbet第三部分分析任務(wù)

(AnalyzeTasks)1.Teachersinstructstudentstoanalyzetasksdifficulties;2.Studentsplantocompletethetask’form,contentsandroleassignment;3.Studentsdosomepracticesandactaccordingtotheworkingprocedures.第三部分分析任務(wù)(AnalyzeTasks)1.Te第四部分執(zhí)行任務(wù)

(PerformTasks)第四部分執(zhí)行任務(wù)(PerformTasks)第四部分執(zhí)行任務(wù)

(PerformTasks)第四部分執(zhí)行任務(wù)(PerformTasks)《出境旅游領(lǐng)隊(duì)英語》課件—04機(jī)上服務(wù)第五部分評價(jià)任務(wù)

(EvaluateTasks)第五部分評價(jià)任務(wù)(EvaluateTasks)第五部分評價(jià)任務(wù)

(EvaluateTasks)第五部分評價(jià)任務(wù)(EvaluateTasks)Homeworkfortoday

課后作業(yè)1