《飯店服務英語》課件-模塊三 餐位預訂

MakingReservations餐位預訂模塊三教學目標知識目標:了解散客預定程序技能目標:掌握宴會預定程序情感目標:體會飯店實際服務工作的重要性;熱愛自己的職業(yè)

教學重點1.掌握有關餐位預定的英文單詞及英文表達2.掌握餐位預定的相關程序以及服務范圍

教學難點能夠熟練運用英語接待客人的餐位預定服務

MainPoints（知識要點）※Proceduresofmakingreservationsforindividuals

散客預定程序※Proceduresofbanquetreservations

宴會預定程序※Skillsofintroducingtherestaurantsandmakingrecommendation

介紹餐廳和推薦菜品技巧compartment[k?m'pɑ:tm?nt]n.間隔，個別室stuffy['st?fi]a.不通氣的（固步自封的）banquet['b??kwit]n.宴會arrangement[?‘reind?m?nt]n.安排hold[h?uld]v.組織shrimp[?rimp]n.蝦pork[p?:k]n.豬肉mutton['m?tn]n.羊肉pineapple['pain?pl]n.菠蘿，鳳梨prepare[pri'p??]v.準備，預備watermelon['w?:t?mel?n]n.西瓜Ⅰ.KeyWords（重點詞匯）UsefulExpressions（實用表達）Makingareservation1)Forhowmanypeople?2)Forwhattime?3)Inwhosename,please?4)Letmeconfirm.Atableforthree,at7:00o’clockinthisevening,inthenameofZhang.Arrangingabanquet1)Whenwouldyoulikeyourbanquet?2)Howmuchmoneywouldyouliketopayforyourtable?3)Couldyoutellmewhatthebanquetisfor?

4)Willyouholdanindoorpartyoroutdoor?5)I’dlikemybanquetat$200eachtableexcludingdrinks.6)Doyouneedanybackgroundmusic?Businesscenter

Businesscentermeetstheneedsofbusybusinessguests.WhetheryourequirebusinesshotelsinTokyoandNewYork,orinvirtuallyanyothercorneroftheglobe,youwillfindthatbusinessservicesareastandardcompany-wideoffering.

Ⅱ.Introduction

Thebusinesscenterensuresthatsecretarialandtranslationservicesandbusinesssupport–fromcomputers,printersandscannerstohigh-speedInternetaccess,photocopyingandfaxingfacilities–arereadilyavailable.

Inaddition,manyotherbusinessservicesareoffered,whichgenerallyincludea24-hourmultilingualconciergeservice,airlinereservations,Internetaccessinguestaccommodations,complimentarynewspaperanddirect-dialmulti-linetelephoneswithvoicemail,etc..Forexample,youmightpayUS$1toUS.WhatarethecostsofusingtheBusinessCenter?

Mosthotelsdon'tchargegueststouse$3perpagetouseaprinter.Canyouchargefeestoyourcreditcard?

Forexpensereportingortaxrecords,it'seasiertoseparatebusinesscenterfeesfromyourhotelbill.Istechsupportavailable?Everyhotelhasasupportpersononstaffforguests.III.Lead-inActivitiesCanyougivetheanswerstothem?1.Inabusinesscenter,whatfacilitiesarefrequentlyused?2.Ifaguestinquiresaboutsendingfaxservices,asaclerkwhatwouldyoudo?3.Ifthefilesyouhavephotocopiedfortheguestarenotquiteclearandwithdotsofinkbetweenthelines,andtheguestcomplained,whatwouldyoudo?4.Ifaguestwantstoreceivehise-mail,asaclerkofthebusinesscenter,whatwouldyoudo?5.IfyourguestwantstobookaflightticketfromTianjintoShanghai,asaclerk,whatshouldyoudo?ClassactivityteamworkIV.

Topicextension

W:Goodmorning,Chineserestaurant.ThisisCherry,WhatcanIdoforyou?G:Hi,thisisAlice.Iwouldliketoreserveacompartmentfordinner.W:Forhowmanyandforwhattime?Thereareseveraltypesofcompartmentshere,thesmallestonecanhold10persons,thelargestonecanholdasmanyas60persons.ReservingaTableforDinner

G:GuestW:WaitresspairworkG:ThenIwouldliketoreserveoneforten.Weplantogotherearound5:00thisafternoon.Willyoupleasehelpmereserveonewithabigwindowandrestingarea,Icannotbearastuffyroom.W:Pleasewaitamoment,I’llcheckforyou…OK,madam,westillhavecompartmentswithbigwindowandrestingareaavailable.Inwhatnamewillthecompartmentbereserved?

G:AliceClinton,andifthereisanychange,pleasecallmebythisnumber123456789.W:OK,madam.Thankyou.Whatwouldyouliketohavefordinner,tabled’hoteoralarcarte?G:We’dliketoalacarte.Weprefertocheckthemenufirst,thenorderwhatwelike.W:Allright,MissClinton.Anythingelse?G:No,thanks.IVTopicExtensionIVTopicExtensionW:OK.Onecompartmentfortenpeople,withabigwindowandarestingarea,itisreservedunderAliceClinton,andyourphonenumberis123456789,we’reexpectingyoutobeherearound5:00thisafternoon,right?

G:Yes,exactly.Thankyou.W:

Youarewelcome,MissClinton.Seeyou.G:Seeyou.V.OralTimeSituationA:

Mr.Lee,fromRoom501comestothebusinesscentertofetchhisfax.Youaretheclerktheretohelphim.Mr.Lee,fromRoom501comestotheBusinessCenter

…ActitoutSituationB:

Aguestcomestotheclerk.Hewantstoreplytosomee-mailshehasjustreceived.Aguestcomestotheclerk

……ActitoutTranslatethefollowingsentences.1)我想發(fā)一份傳真到東京。2)好的，請稍等。您的傳真已經順利發(fā)出。3)你能將費用記在我的房間帳單上嗎？4)請問您選幾號紙？5)請幫我把會議議程打印出來。6)請問客人能在商務中心上網么？Ⅵ.TranslationCheckup1)I’dliketosendafaxtoTokyo.2)Allright,pleasewaitforamoment.Yourfaxhasbeensentsuccessfully.3)Canyoumakethecostgotomyhotelbillthen?4)Whatsizeofpaperdoyouprefer?5)Pleasetypeoutthemeetingscheduleforme.6)CanguestsusetheinternetintheBusinessCenter?VII.EnglisharoundYou

WhoIstheLaziest?Father:Well,Tom,Iaskedyou