商務(wù)談判：商業(yè)函件與下訂單對話

第第頁商務(wù)談判：商業(yè)函件與下訂單對話

Dialogueone.

A:DidyouseetheletterIgotfromBradformfilms?Theysenttherespondstoyourphonecalllastweek.

B:Ifyouwanttoseesomethingaboutmycalllastweek,whydidnttheysentittome?

A:Iguessitmusthavecontactinformation,sotheysentitaddressedincareofyourdepartmenthead,anyhow,theywrotetoconfirminreadingwhatyoudiscussedaboutmiltoncontract.

B:CanIseeitfirstinseconds?

A:Sure,hereitis.

B:DearMr.Clock,bothertoyourtelephonecalllastFriday,ImreadingtoconfirmourmeetingonJuly21st,aswediscussed,ourmeetingistoreviewthecontractdetails.

A:Didtheyaskyoutosentthefilesbeforehand?

B:Letssee,Wellbegratefulforthecompletetosendrelatedmaterialstoourofficepriortoourmeeting.Itlookslike...Hey!Wasthereanythingelsewassendalongwiththisletter?

A:Idontthinkso,whydoyouask?

B:Theletterwrites:pleasefindtheenclosedcopyofouragendaforyourreview,Idontseeanythingelseintheenvelope.

A:Maybetheyforgottoattachittotheletter.Youshouldgivethemanothercall.

Dialogue2.

A:Canyouhelpmeforaminute?

B:Sure,whatIcandoforyou?

A:Imtrytowritealettertooneofourclients,ButIjustdontknowe*actlywhattosay,Idontevenknowhowtogetstarted,IknowIshouldwritedearMr.Mrs.orMs.,buttheproblemisIdontknowthenameofcontactperson.

B:YoucanjustputDearSirorMadam,officialesenotpersonal,youcanwritetowhommaycorcerned.

A:OK,SoIfirstthanksthemfortheirbusiness,Icansaysomethinglikeweareverygratefulforyourcontinuesupport,Howisthat?

B:Good!Butalso,writeoffthebedyouwanttotellthemthereasonofyourwritting,givethemmorereference.

A:LikeRegardingournewproductline,wewouldliketoanounceaspecialpricediscount

B:Right,doyouneedthemtorespond?

A:Yes,theletterwouldhaveasurveyinside,andtheyshouldcompleteitandreturntoouroffice.HowshoudIwritethat?

B:YoucantellthemPleasefindingtheenclosedcustomerservicesurvey,elsealso,youcansay:Attachacustomersurvey.Ifyouneedresourceitrightaway,youcantellthemtheurgentbysayingPleasereturnthesurveywithoutdelyassoonaspossible.Mayeitmorepolitewiththisasearlyasconvenience.

B:Great!andwhatdoyouthinkIshouldcloseitwith?

A:Sinceyoudontknowthemthatwellpersonally,probablythebestwayiswouldbeyour?oryoursincerely,youcanalsosayBestRegards.ButIdontthinkitwouldbepropretybecauseyoudonthavethename.Andobviously,shouldhavethem.

B:OK,Thanksalotforyourhelp!

2.PlacinganOrder下訂單主題對話

Dialogue1

A:Ourtonercartridgesarealreadyoutofink...Couldyoumakeanorderforanewset?

B:Wewillneednewcartridgesforalloftheofficeprinters?Thatwillbealargeorder,probablyabouttwoorthreecases.Theofficesupplystoreweusuallygothroughmightnothavethatmanyinstock.

A:Youcandoublecheckwiththehousekeepingdepartment,butIamprettysureallofthemachineswillneednewcartridges.Lasttimewhenwemadeourordertothesupplier,thequantitywasalsoespeciallyhigh.Theyareusedtoreceivingsuchbulkordersfromus.Aslongaswegivethemaheadsupacoupledaysinadvance,theycanusuallyfilltheorder.

B:OK,Iwillmakeafewcallsandrunourorderbyhousekeepingfirsttomakesure.IsthereanythingelseweneedtoorderwhileIamatit?

A:Ithinktheonlythingistoner.Trytoseeiftheycandeliveritbeforetheendofbusinessdaytomorrow.Weshouldreallytrytodobetteraboutwaitinguntilthelastminutetofillordersthatareusuallymadeonamonthlybasis.Anyhow,seewhatyoucandotoe*peditetheorderthistime.

B:OK,willdo.

Dialogue2

A:MayIhelpyou?

B:Yes,Iwouldliketoplaceanorderfortonercartridges.Wehaveastandingagreementwithyoucompany,sowewillneedthesameamountaslasttime.

A:Letmekeyinyourinformationintomycomputer.Iwillpullupourrecordsforyou.Doyouhaveanordernumber?Whatnameistheorderlistedunder?

B:ItshouldbeunderLeslieSmith.Thenumberis184796A.

A:Yes,Mr.Smith.Ihaveanorderforthreecasesofcartridges,itthatwhatyouwouldliketorefill?

B:Yes.

A:Istherethe