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廣東省陽江市潭水中學高二英語期末試卷含解析一、選擇題1.---Youhaven’tlosttheticket,haveyou?
---_____.Iknowit’snoteasytogetanotheroneatthemoment.
A.Yes,I’mafraidso
B.Yes,Ihave
C.Ihopeso
D.Ihopenot參考答案:D略2.
manytimes,buthestillcouldn’tunderstandit.A.Havingbeentold
B.ThoughhehadbeentoldC.Hehadbeentold
D.Havingtold參考答案:C3.Thesizeofthegenerationgapseemstobespreadingwith
rapidchangesintechnology,ineducation,intransportationandincommunicationthataretakingplaceallover
globule.
A.the,the
B.the,/
C./,/
D./,the參考答案:D略4.Expertssaylongtimeexposuretoparticulatematter(可入肺顆粒物)isamajorhealth
.A.taskB.resortC.hazardD.aftershock參考答案:C5.Nodifficultycould______thisbravemansinceheissoconfidentandcapable.A.defeat
B.attack
C.win
D.overcome參考答案:A6.ThepopulationofChina_______very________andabout80%ofthepopulation______peasants.
A.is,much,is
B.are,large,are
C.is,large,is
D.is,large,are參考答案:D7.ItwassodarkinthecinemathatIcouldhardly__________myfriend.
A.turnout
B.pickout
C.callout
D.bringout參考答案:B8.Itisconsiderate_______youto_______thatIneededahelpatthatmoment.A.for;notice
B.of;noticeC.of;recognize
D.of;realize參考答案:B9.Mysisterwasagainstmysuggestionwhilemybrotherwas______it.Ainmemoryof
Binsearchof
Cinhonourof
Dinfavourof參考答案:D略10.Underthetreesatagirl,whowasreading________collectionof________poetrybyBryon.A.a;a B.不填;不填 C.不填;a D.a;不填參考答案:D11.Myunclehasn’tbeenabletostopsmoking,butatleasthehas________.
A.cutout
B.cutdown
C.cutup
D.cutoff參考答案:B12.Whichsportcoststhemost_____trainingfacilities,players’personalequipmentanduniforms?A.intermsof
B.inplaceof
C.bywayof
D.bymeansof參考答案:A略13.I’mverysorry,Ireallydon’t_________you.A.meanharm
B.meantoharm
C.meanharming
D.meantobeharmed參考答案:
B14.---CanIusethefaxonthetable,sir?---Innocase_____tousethefaxforpersonalaffairs.A.anyoneisallowed
B.nobodyisallowed
C.isanyoneallowed
D.isnobodyallowed參考答案:C15.Therearesomanynewly-designedMP3foryou______intheshop,Ithinkyoucangetoneyoulikemost.A.tochoosefrom
B.tochoose
C.tobechosen
D.tobechosenfrom參考答案:A16.Wegotlostinthedarkforests.______,itbegantorain.A.Beside
B.Besides
C.Expect
D.Though參考答案:B解析:從句意及用法看,后者表示的是遞進關系,所以用副詞besides.17.Bytheyear2020,scientistsprobablyacureforcancer.
A.willbediscovering B.arediscoveringC.willhavediscovered D.havediscovered參考答案:C提示:bytheyear2020是明確表示將來的時間狀語,主句表示在這個時間以前完成的動作,故用將來完成時。
二、新的題型18.HowtoBringOurCommunityTogetherCanadaisanationthatpridesitselfonmulti-culturalismandopportunity.___33___Buildingsocialconnectionsandasenseofbelongingbringspeopletogetherinwaysthatstrengthenindividualrelationshipsaswellaswholecommunities.Thereareseveralthingsthatwecandotodevelopstrongsocialconnectionsandasenseofbelonging:___34___Oneofthesimplestwaystobringacommunitytogetheristhroughsharedexperience.Eventslikeaninternationalfoodfestival,asportsleaguefeaturingactivitiesfromaroundtheworld,andhealthandwellnessprogramsdrawingondifferentcultures,areexcellentwaysofbringingpeopletogether.Thinkoutsideourbox.___35___Manyofusgetcaughtupinourownroutinesandpracticesandforgetthatthereare
otherwaysofdoingthings.Trytalkingtodifferentcommunitymembers,rangingfromyouthstoseniors,tounderstandtheiropinionsoftheworld.___36___Trynewthings.Positivelyinfluencingourcommunitycangobeyondvolunteeringourtimeandresources.Considergettinginvolvedinourcommunitybyworkingforthe2017Census(人口)asanenumerator(普查員)oracrewleader.Censusenumeratorsareresponsibleforidentifyingdwellingsonmaps,conductingpersonalinterviews,andfollowingupwithrespondentsinpersonandbyphone,whilecrewleadersareresponsibleforleading,trainingandsupervisingateamofenumerators.___37___Astrongfeelingofunityinacommunitycanmakeresidentsfeelcomfortableandathome.A.Plancommunityevents.B.Encouragecommunitymemberstodosomecommunityservicework.C.Socialconnectionsoffercommunitymemberschancestoknoweachotherbetter.D.Ourmulti-culturaltraditionprovidesawelcomingenvironmentforindividualsandfamilies.E.Learningaboutdifferentculturesandpracticescanopenourmindtoawholenewwayoflife.F.Inviteindividualsofdifferentculturestoparticipateincommunityplanningtoensurethateveryvoiceisheard.G.Thesepositionsprovideanopportunitytomeetnewpeopleandbuildrelationshipswithmembersofourcommunity.參考答案:33.D
34.A
35.E
36.F
37.G這是一篇議論文。文章作者針對如何讓我們的社區(qū)團結(jié)起來這個問題,給出了一些建議。【33題詳解】由上文Canadaisanationthatpridesitselfonmulti-culturalismandopportunity.說加拿大是一個以多元文化和機會為榮的國家。下文Buildingsocialconnectionsandasenseofbelongingbringspeopletogetherinwaysthatstrengthenindividualrelationshipsaswellaswholecommunities.說建立社會聯(lián)系和歸屬感使人們以加強個人關系和整個社區(qū)的方式走到一起。該空承上啟下,D選項“我們的多元文化傳統(tǒng)為個人和家庭提供了一個友好的環(huán)境”切題,故選D?!?4題詳解】由下文Oneofthesimplestwaystobringacommunitytogetheristhroughsharedexperience.Eventslikeaninternationalfoodfestival,asportsleaguefeaturingactivitiesfromaroundtheworld,andhealthandwellnessprogramsdrawingondifferentcultures,areexcellentwaysofbringingpeopletogether.意思是將社區(qū)聚集在一起的最簡單的方法之一是共享經(jīng)驗。國際美食節(jié)、以世界各地的活動為特色的體育聯(lián)盟、以及借鑒不同文化的健康與保健項目等活動,都是將人們聚集在一起的極好方式。由此可知,這一段主要講了“計劃社區(qū)活動”,故選A?!?5題詳解】由下文Manyofusgetcaughtupinourownroutinesandpracticesandforgetthatthereareotherwaysofdoingthings.說我們中的許多人陷入了自己的日常事務和實踐中,忘記了還有其他的做事方式。該空引出下文,E選項“學習不同的文化和實踐可以打開我們的思維,一個全新的生活方式”切題,故選E。36題詳解】由上文Trytalkingtodifferentcommunitymembers,rangingfromyouthstoseniors,tounderstandtheiropinionsoftheworld.說試著和不同的社區(qū)成員交談,從年輕人到老年人,以了解他們對世界的看法。該空承接上文,F(xiàn)選項“邀請不同文化的個人參與社區(qū)規(guī)劃,以確保每個聲音都能被聽到”切題,故選F。【37題詳解】由上文Censusenumeratorsareresponsibleforidentifyingdwellingsonmaps,conductingpersonalinterviews,andfollowingupwithrespondentsinpersonandbyphone,whilecrewleadersareresponsibleforleading,trainingandsupervisingateamofenumerators.說人口普查調(diào)查員負責在地圖上識別住所,進行個人面談,并通過電話和親自與答復者進行跟蹤,而工作人員負責人負責領導、培訓和監(jiān)督一組調(diào)查員。該空承接上文,G選項“這些職位提供了一個認識新朋友和與社區(qū)成員建立關系的機會”切題,故選G。三、閱讀理解19.Inthemoreandmorecompetitiveserviceindustry,itisnolongerenoughtopromisecustomersatisfaction.Today,customer"delight"iswhatcompaniesaretryingtoachieveinordertokeepandincreasemarketshare.
Itisacceptedinthemarketingindustry,andconfirmedbyanumberofresearchers,thatcustomersreceivinggoodservicewillpromotebusinessbytellingupto12otherpeople;thosetreatedbadlytelltalesofwoetoupto20people.Interestingly,80percentofpeoplewhofeeltheircomplaintsarehandledfairlywillstayloyal.
NewchallengesforcustomercarehavecomewhenpeoplecanobtaingoodsandservicesthroughtelephonecallcentersandtheInternet.Forexample,manycompaniesnowhavetoinvest(投資)alotofmoneyininformationtechnologyandstafftraininginordertocopewiththe"phonerage"--causedbydelaysinansweringcalls,beingcutoffinmid-conversationorleftwaitingforlongperiods.
"Manypeopledonotliketalkingtomachines,"saysDr.Storey,SeniorLecturerinMarketingatCityUniversityBusinessSchool."Banks,forexample,encouragestaffatcallcenterstousecustomerdatatoestablishinstantandgoodrelationshipwiththem.Theaimistomakethecustomerfeeltheyknowyouandthatyoucantrustthem--thesortofcomfortablefeelingspeoplehaveduringface-to-facechatswiththeirlocalbranchmanager."
Recommendedwaysofcreatingcustomerdelightinclude:under-promisingandover-delivering(sayingthatarepairwillbecarriedoutwithinfivehours,butgettingitdonewithintwo)replacingafaultyproductimmediately;throwinginagiftvoucher(購物禮券)asanunexpected"thankyou"toregularcustomers;andalwaysreturningcalls,evenwhentheyarecomplaints.
Aimingforcustomerdelightisallverywell,butifservicesdonotreachthehighlevelpromised,disappointmentorworsewillbetheresult.Thiscanbeeasedbyofferinganapologyandanexplanationofwhytheservicedidnotmeetusualstandardswithempathy(forexample,"Iknowhowyoumustfeel"),andpossiblesolutions(replacement,compensationorwhateverfairnesssuggestsbestmeetsthecase).
Airlinesfacesomeofthetoughestchallengesovercustomercare.Fiercecompetitionhasconvincedthemthatdelightingpassengersisanimportantmarketingtool,whilethereisgreatpotentialforcustomerangeroverdelayscausedbyweather,unclaimedluggageandtechnicalproblems.ForBritishAirwaysstaff,awinningtelephonestyleisconsideredvitalinhandlingthelargevolumeofcallsaboutbookingsandflighttimes.Theyaretrainedtoanswerquickly,withtheirnames,jobtitleanda"weareheretohelp"attitude.Thecompanyhasinvestedheavilyininformationtechnologytomakesurethatinformationisavailableinstantlyonscreen.
BritishAirwaysalsosaysitscustomercarepoliciesareappliedwithinthecompanyandstaffaretaughttoregardeachotherascustomersrequiringthehigheststandardsofservice.
Customercareisobviouslyheretostayanditwouldbeafoolishcompanythatusedsloganssuchas"wedoasweplease".Ontheotherhand,themorecustomersarepromised,thegreatertheriskofdisappointment.65.WecanlearnfromParagraph2that_______.A.complainingcustomersarehardtosatisfyB.unsatisfiedcustomersreceivebetterserviceC.satisfiedcustomerscatchmoreattention
D.well-treatedcustomerspromotebusiness66.Thewritermentions"phonerage"(Paragraph3)toshowthat________.A.
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