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廣東省陽江市潭水中學高二英語期末試卷含解析一、選擇題1.---Youhaven’tlosttheticket,haveyou?

---_____.Iknowit’snoteasytogetanotheroneatthemoment.

A.Yes,I’mafraidso

B.Yes,Ihave

C.Ihopeso

D.Ihopenot參考答案:D略2.

manytimes,buthestillcouldn’tunderstandit.A.Havingbeentold

B.ThoughhehadbeentoldC.Hehadbeentold

D.Havingtold參考答案:C3.Thesizeofthegenerationgapseemstobespreadingwith

rapidchangesintechnology,ineducation,intransportationandincommunicationthataretakingplaceallover

globule.

A.the,the

B.the,/

C./,/

D./,the參考答案:D略4.Expertssaylongtimeexposuretoparticulatematter(可入肺顆粒物)isamajorhealth

.A.taskB.resortC.hazardD.aftershock參考答案:C5.Nodifficultycould______thisbravemansinceheissoconfidentandcapable.A.defeat

B.attack

C.win

D.overcome參考答案:A6.ThepopulationofChina_______very________andabout80%ofthepopulation______peasants.

A.is,much,is

B.are,large,are

C.is,large,is

D.is,large,are參考答案:D7.ItwassodarkinthecinemathatIcouldhardly__________myfriend.

A.turnout

B.pickout

C.callout

D.bringout參考答案:B8.Itisconsiderate_______youto_______thatIneededahelpatthatmoment.A.for;notice

B.of;noticeC.of;recognize

D.of;realize參考答案:B9.Mysisterwasagainstmysuggestionwhilemybrotherwas______it.Ainmemoryof

Binsearchof

Cinhonourof

Dinfavourof參考答案:D略10.Underthetreesatagirl,whowasreading________collectionof________poetrybyBryon.A.a;a B.不填;不填 C.不填;a D.a;不填參考答案:D11.Myunclehasn’tbeenabletostopsmoking,butatleasthehas________.

A.cutout

B.cutdown

C.cutup

D.cutoff參考答案:B12.Whichsportcoststhemost_____trainingfacilities,players’personalequipmentanduniforms?A.intermsof

B.inplaceof

C.bywayof

D.bymeansof參考答案:A略13.I’mverysorry,Ireallydon’t_________you.A.meanharm

B.meantoharm

C.meanharming

D.meantobeharmed參考答案:

B14.---CanIusethefaxonthetable,sir?---Innocase_____tousethefaxforpersonalaffairs.A.anyoneisallowed

B.nobodyisallowed

C.isanyoneallowed

D.isnobodyallowed參考答案:C15.Therearesomanynewly-designedMP3foryou______intheshop,Ithinkyoucangetoneyoulikemost.A.tochoosefrom

B.tochoose

C.tobechosen

D.tobechosenfrom參考答案:A16.Wegotlostinthedarkforests.______,itbegantorain.A.Beside

B.Besides

C.Expect

D.Though參考答案:B解析:從句意及用法看,后者表示的是遞進關系,所以用副詞besides.17.Bytheyear2020,scientistsprobablyacureforcancer.

A.willbediscovering B.arediscoveringC.willhavediscovered D.havediscovered參考答案:C提示:bytheyear2020是明確表示將來的時間狀語,主句表示在這個時間以前完成的動作,故用將來完成時。

二、新的題型18.HowtoBringOurCommunityTogetherCanadaisanationthatpridesitselfonmulti-culturalismandopportunity.___33___Buildingsocialconnectionsandasenseofbelongingbringspeopletogetherinwaysthatstrengthenindividualrelationshipsaswellaswholecommunities.Thereareseveralthingsthatwecandotodevelopstrongsocialconnectionsandasenseofbelonging:___34___Oneofthesimplestwaystobringacommunitytogetheristhroughsharedexperience.Eventslikeaninternationalfoodfestival,asportsleaguefeaturingactivitiesfromaroundtheworld,andhealthandwellnessprogramsdrawingondifferentcultures,areexcellentwaysofbringingpeopletogether.Thinkoutsideourbox.___35___Manyofusgetcaughtupinourownroutinesandpracticesandforgetthatthereare

otherwaysofdoingthings.Trytalkingtodifferentcommunitymembers,rangingfromyouthstoseniors,tounderstandtheiropinionsoftheworld.___36___Trynewthings.Positivelyinfluencingourcommunitycangobeyondvolunteeringourtimeandresources.Considergettinginvolvedinourcommunitybyworkingforthe2017Census(人口)asanenumerator(普查員)oracrewleader.Censusenumeratorsareresponsibleforidentifyingdwellingsonmaps,conductingpersonalinterviews,andfollowingupwithrespondentsinpersonandbyphone,whilecrewleadersareresponsibleforleading,trainingandsupervisingateamofenumerators.___37___Astrongfeelingofunityinacommunitycanmakeresidentsfeelcomfortableandathome.A.Plancommunityevents.B.Encouragecommunitymemberstodosomecommunityservicework.C.Socialconnectionsoffercommunitymemberschancestoknoweachotherbetter.D.Ourmulti-culturaltraditionprovidesawelcomingenvironmentforindividualsandfamilies.E.Learningaboutdifferentculturesandpracticescanopenourmindtoawholenewwayoflife.F.Inviteindividualsofdifferentculturestoparticipateincommunityplanningtoensurethateveryvoiceisheard.G.Thesepositionsprovideanopportunitytomeetnewpeopleandbuildrelationshipswithmembersofourcommunity.參考答案:33.D

34.A

35.E

36.F

37.G這是一篇議論文。文章作者針對如何讓我們的社區(qū)團結(jié)起來這個問題,給出了一些建議。【33題詳解】由上文Canadaisanationthatpridesitselfonmulti-culturalismandopportunity.說加拿大是一個以多元文化和機會為榮的國家。下文Buildingsocialconnectionsandasenseofbelongingbringspeopletogetherinwaysthatstrengthenindividualrelationshipsaswellaswholecommunities.說建立社會聯(lián)系和歸屬感使人們以加強個人關系和整個社區(qū)的方式走到一起。該空承上啟下,D選項“我們的多元文化傳統(tǒng)為個人和家庭提供了一個友好的環(huán)境”切題,故選D?!?4題詳解】由下文Oneofthesimplestwaystobringacommunitytogetheristhroughsharedexperience.Eventslikeaninternationalfoodfestival,asportsleaguefeaturingactivitiesfromaroundtheworld,andhealthandwellnessprogramsdrawingondifferentcultures,areexcellentwaysofbringingpeopletogether.意思是將社區(qū)聚集在一起的最簡單的方法之一是共享經(jīng)驗。國際美食節(jié)、以世界各地的活動為特色的體育聯(lián)盟、以及借鑒不同文化的健康與保健項目等活動,都是將人們聚集在一起的極好方式。由此可知,這一段主要講了“計劃社區(qū)活動”,故選A?!?5題詳解】由下文Manyofusgetcaughtupinourownroutinesandpracticesandforgetthatthereareotherwaysofdoingthings.說我們中的許多人陷入了自己的日常事務和實踐中,忘記了還有其他的做事方式。該空引出下文,E選項“學習不同的文化和實踐可以打開我們的思維,一個全新的生活方式”切題,故選E。36題詳解】由上文Trytalkingtodifferentcommunitymembers,rangingfromyouthstoseniors,tounderstandtheiropinionsoftheworld.說試著和不同的社區(qū)成員交談,從年輕人到老年人,以了解他們對世界的看法。該空承接上文,F(xiàn)選項“邀請不同文化的個人參與社區(qū)規(guī)劃,以確保每個聲音都能被聽到”切題,故選F。【37題詳解】由上文Censusenumeratorsareresponsibleforidentifyingdwellingsonmaps,conductingpersonalinterviews,andfollowingupwithrespondentsinpersonandbyphone,whilecrewleadersareresponsibleforleading,trainingandsupervisingateamofenumerators.說人口普查調(diào)查員負責在地圖上識別住所,進行個人面談,并通過電話和親自與答復者進行跟蹤,而工作人員負責人負責領導、培訓和監(jiān)督一組調(diào)查員。該空承接上文,G選項“這些職位提供了一個認識新朋友和與社區(qū)成員建立關系的機會”切題,故選G。三、閱讀理解19.Inthemoreandmorecompetitiveserviceindustry,itisnolongerenoughtopromisecustomersatisfaction.Today,customer"delight"iswhatcompaniesaretryingtoachieveinordertokeepandincreasemarketshare.

Itisacceptedinthemarketingindustry,andconfirmedbyanumberofresearchers,thatcustomersreceivinggoodservicewillpromotebusinessbytellingupto12otherpeople;thosetreatedbadlytelltalesofwoetoupto20people.Interestingly,80percentofpeoplewhofeeltheircomplaintsarehandledfairlywillstayloyal.

NewchallengesforcustomercarehavecomewhenpeoplecanobtaingoodsandservicesthroughtelephonecallcentersandtheInternet.Forexample,manycompaniesnowhavetoinvest(投資)alotofmoneyininformationtechnologyandstafftraininginordertocopewiththe"phonerage"--causedbydelaysinansweringcalls,beingcutoffinmid-conversationorleftwaitingforlongperiods.

"Manypeopledonotliketalkingtomachines,"saysDr.Storey,SeniorLecturerinMarketingatCityUniversityBusinessSchool."Banks,forexample,encouragestaffatcallcenterstousecustomerdatatoestablishinstantandgoodrelationshipwiththem.Theaimistomakethecustomerfeeltheyknowyouandthatyoucantrustthem--thesortofcomfortablefeelingspeoplehaveduringface-to-facechatswiththeirlocalbranchmanager."

Recommendedwaysofcreatingcustomerdelightinclude:under-promisingandover-delivering(sayingthatarepairwillbecarriedoutwithinfivehours,butgettingitdonewithintwo)replacingafaultyproductimmediately;throwinginagiftvoucher(購物禮券)asanunexpected"thankyou"toregularcustomers;andalwaysreturningcalls,evenwhentheyarecomplaints.

Aimingforcustomerdelightisallverywell,butifservicesdonotreachthehighlevelpromised,disappointmentorworsewillbetheresult.Thiscanbeeasedbyofferinganapologyandanexplanationofwhytheservicedidnotmeetusualstandardswithempathy(forexample,"Iknowhowyoumustfeel"),andpossiblesolutions(replacement,compensationorwhateverfairnesssuggestsbestmeetsthecase).

Airlinesfacesomeofthetoughestchallengesovercustomercare.Fiercecompetitionhasconvincedthemthatdelightingpassengersisanimportantmarketingtool,whilethereisgreatpotentialforcustomerangeroverdelayscausedbyweather,unclaimedluggageandtechnicalproblems.ForBritishAirwaysstaff,awinningtelephonestyleisconsideredvitalinhandlingthelargevolumeofcallsaboutbookingsandflighttimes.Theyaretrainedtoanswerquickly,withtheirnames,jobtitleanda"weareheretohelp"attitude.Thecompanyhasinvestedheavilyininformationtechnologytomakesurethatinformationisavailableinstantlyonscreen.

BritishAirwaysalsosaysitscustomercarepoliciesareappliedwithinthecompanyandstaffaretaughttoregardeachotherascustomersrequiringthehigheststandardsofservice.

Customercareisobviouslyheretostayanditwouldbeafoolishcompanythatusedsloganssuchas"wedoasweplease".Ontheotherhand,themorecustomersarepromised,thegreatertheriskofdisappointment.65.WecanlearnfromParagraph2that_______.A.complainingcustomersarehardtosatisfyB.unsatisfiedcustomersreceivebetterserviceC.satisfiedcustomerscatchmoreattention

D.well-treatedcustomerspromotebusiness66.Thewritermentions"phonerage"(Paragraph3)toshowthat________.A.

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