Hankbook公司員工手冊(cè)

1.歡迎信WelcomeLetter親愛(ài)的同事：歡迎您加入****酒店！酒店集團(tuán)是全球最大型的酒店公司之一，***，而且這個(gè)數(shù)字還在保持不斷地增長(zhǎng)。我們的目的就是要使每一位客人，不管他是來(lái)自海外或國(guó)內(nèi)，都留戀往返，只有這樣我們的信譽(yù)和事業(yè)才能與日俱增，我們追崇盡可能最高的水準(zhǔn)。這樣就需要有大家必須遵守的酒店店規(guī)，這本《員工手冊(cè)》可以幫助你了解，在這里你應(yīng)該做什么，不應(yīng)該做什么。當(dāng)然，在您有任何疑問(wèn)時(shí)，您所屬的部門(mén)經(jīng)理及人力資源部會(huì)盡力解答您的我們酒店可以在快速發(fā)展的酒店業(yè)中提供令你振奮的機(jī)會(huì)，要想前程似錦還須你自己努力。我們將盡力通過(guò)培訓(xùn)，保證你在工作上得以提高和發(fā)展。每年有眾多的志愿者前來(lái)報(bào)考我們酒店，而你是被選中的極少數(shù)人之一，你應(yīng)該為此感到驕傲。酒店管理當(dāng)局希望你前途無(wú)量，同時(shí)預(yù)祝你在此度過(guò)快樂(lè)時(shí)光。再一次地歡迎你加入我們的家庭！Welcometo***Hotel!joinedthechaininChinaaswellastheworld.***Itisourtomakeguests’stayamemorabletheyoverseaslocal,asonlyreputationgrowandbusinessincreaseWeforthehighestpossibleachievethisstandarditisnecessarythatandregulationsbefollowedbyThisbookletisdesignedtogiveyoutheinformationtoontodonottothereisasloaskyourdeparmentorHRdepartment.WetryhelpAslorememberto“scan”thehotelNoticeBoard,informationisonityouuptodateandreadyOurhotelcanyouexcitingthefastestgrowinguptoyoutothischancestriveaprosperousWedotoensureyoudevelopandgrowwithinyourjob,bythepossibletraining.Numerouspeopleapplyannuallytoinourhotel,youareoneofthethatselected.canbeproudofchosentojointhisteam.ThemanagementyouabrightfutureandthatyourtimewithusbeahappyandsuccessfulOncewelcometotheteam.2.我們的遠(yuǎn)景目標(biāo)What’sourVision?成為股東的最佳投資becometheinvestmentitsShareholders1為顧客提供最好服務(wù)theserviceforitsCustomers成為員工的最佳雇主betheemployerforits3.你和集團(tuán)Connectingtotheof***(introductionofmanagementgroup)4.你了解我們的酒店嗎?Doknowabouthotel?4.1Introductionourhotel重慶協(xié)信錦江酒店甲級(jí)寫(xiě)字樓為一體的城市綜合體項(xiàng)目。該項(xiàng)目由商業(yè)裙樓與三棟塔樓組成，其中B棟塔樓為重慶協(xié)信錦江五星級(jí)精品商務(wù)酒店，建筑面積約26879平方米，另兩棟塔樓分別為酒店式公寓，建筑面積約24286平方米，甲級(jí)寫(xiě)字樓，建筑面積約40758擁有286身中心等一應(yīng)俱全的五星級(jí)精品商務(wù)酒店，是現(xiàn)代商務(wù)、會(huì)議、旅游下榻及會(huì)客的理想之所。TheChongqingJinJiangSincereHotellocatedintheCentralBusinessJiangBeiChongqing.ThehotelistheSincerewhichincludesshoppingmall,apartmentTheSincereintegratedprojectcontainbuildings,thetotalconstructionofhotelbuilding26879squaremeters,apartmentbuildingis24286squaremeterstheOfficetoweris40758squaremeters.Thehotelfloors,totallyroomscontainshalls,Chineselobbyhealth4.2酒店的業(yè)主Ownersintroduction重慶置尚房地產(chǎn)開(kāi)發(fā)有限公司始立于2005年6力于城市綜合體的開(kāi)發(fā)、運(yùn)營(yíng)、管理，從人本價(jià)值和資產(chǎn)價(jià)值的雙向視角，以“高精專(zhuān)、成精品”的品牌觀(guān)念為依托，立足重慶，接軌世界，努力成為頗具規(guī)模和影響力的高附加值的新型房地產(chǎn)開(kāi)發(fā)管理企業(yè)。公司實(shí)行專(zhuān)業(yè)化、標(biāo)準(zhǔn)化的科學(xué)管理，堅(jiān)持精簡(jiǎn)高效的運(yùn)行機(jī)制，建立了特色鮮明、富有活力的企業(yè)文化，聚集了一批具有實(shí)際經(jīng)驗(yàn)和真才實(shí)學(xué)、敬業(yè)協(xié)作、踏實(shí)肯干的優(yōu)秀專(zhuān)業(yè)人才，在獨(dú)具魅力的管理團(tuán)隊(duì)的領(lǐng)導(dǎo)下，公司正不斷的超越自我、領(lǐng)先同儕。ChongqingZhishangEstateDevelopmentwasinJune2005,whichaholdingcompanybyChongqingThemainworksareestatedevelopment,management.onChongqingintegrateswiththeworldmarket.Thecompanyprofessionalandstandardizemanagementmethod.alwaysinsistsonefficiencyandmakesitsowncharacteristic,fullvitalityculture.Itattractsthemanagementprofessionalleadingteam,ChongqingZhishangEstateDevelopmentbeyondandbecometheofrealestate5.聘用條款term5.1聘用Employment***酒店是公正的雇主。凡符合條件的應(yīng)聘者，不論種族，膚色，性別，宗教信仰，年齡及國(guó)籍，均會(huì)被考慮。招聘員工的途徑主要是通過(guò)廣告，向?qū)W校和社會(huì)公開(kāi)招補(bǔ)空缺。在同意聘用時(shí)，雇傭雙方將簽署具有聘，我們會(huì)優(yōu)先考慮內(nèi)部員工的提升和調(diào)職來(lái)填法律效力的正式合同。2***hotelisanequalopportunitysuitablecandidatesbeforemploymentregardlessrace,religion,ageororigin.associatesarenormallyrecruitedthroughadvertisements,publicemploymentschools.Internalassociatesalwaysbegiventheprioritytransferorpromotiontofillinthepositionbeforecandidateconsidered.Uponagreementemployment,bothsignacontract,whichcarrieslegal5.2體格檢查Medicalexamination1)在被正式聘用以前，請(qǐng)你務(wù)必到酒店指定的防疫站接受體檢，體檢費(fèi)用由你先墊付，如果你順利通過(guò)試用期，我們會(huì)為你報(bào)銷(xiāo)體檢費(fèi)用。身體健康是從事酒店業(yè)的前提，只有體檢合格的人員才會(huì)被我們聘用。Priortocommencementemployment,youtoundergoathoroughmedicalexaminationconductedbyNingboEpidemicPreventionThephysicalexaminationwillbebyyourselffirst.canbereimbursedyoutheprobationperiod.Healthisthemostimportantthingenteringintoonlyforhastheexaminationjoin2)同。requiredtoanannualmedicalexaminationtocomplygovernmentregulations.TheHotelforthisphysicalexamination.Shouldanassociatebemedicallyawillbetransferredtoposition,ormaybesuspendedpendingmedicaltreatmentorthewiththehotelmaybediscontinued.5.3人事記錄Personnelrecord1)損失。arerequiredtosuchdocumentscertificatesinformationasrequiredthehotelcommencingemployment.Shouldtherebeanychangesinpersonalparticulars,aretotheHumanDepartmentwithinaperiodof7toupdatepersonalrecords.Wedontthatofthefailureforreportingpersonalinformation,benefitsbeaffected2)酒店會(huì)為你建立人事檔案。Personnelareupyou.3)你的人事資料都將按規(guī)定存入酒店員工檔案直到雇用的最后一天。Allassociateremaininhis/herHotelfilethelastdayofemployment.4)你不允許查看你自己的人事檔案。toyourownRecords.5.4聘用合同Employmentcontract合同會(huì)注明聘用期限，合同期滿(mǎn)時(shí)自動(dòng)失效。receiveandsignemploymentwehaveconfirmedforyourrecruitment,whichcovercomprehensivetermsandconditionsofemploymentwiththehotel.Thecontractperiodbe3specifiedintheemploymentcontractandbeinvaliduponitsexpiration.1)料、資料后根據(jù)需要方可發(fā)放錄用信函。HumanResourcesDepartmentresponsiblefortheofassociates’information,investigatingassociatebackgroundThebeiftheinformationisconfirmedtobetrue.2)對(duì)于酒店正式錄用的員工，必須簽訂書(shū)面的勞動(dòng)合同及崗位說(shuō)明書(shū)。Associateswhohaveformallyhavetoanemploymentcontractandpositiondescription.5.5酒店制服Hotel1)員工工作時(shí)須穿著酒店制服，著裝整齊并佩帶名牌。員工個(gè)人制服要經(jīng)常換洗，如有破洞應(yīng)及時(shí)修補(bǔ)，員工因疏忽丟失或損壞制服而引起的費(fèi)用，由員工自負(fù)。HoteluniformsmustbeproperlyyournamewhileistheresponsibilityoftheassociatetochangecleaningandformendingTheofalosttornduetocarelessnesswillbetothe2)除酒店批準(zhǔn)外，所有員工下班后須將制服返還制服房或鎖在更衣柜里，禁止員工在酒店外穿戴任何一部分的制服。AlluniformsmustbereturnedtotheinsidetheNothebeorwornoutsidethewithouthotel'sauthorization.3)當(dāng)員工離職時(shí)，所有制服須返還制服房。Uponterminationofemploymentvacation),uniformsmustbetotheRoom.Failuretomayresultwithholding5.6名牌1)名牌是酒店制服的一部分，因此所有員工在上班時(shí)必須佩帶。名牌丟失或損壞，須立即報(bào)告人力資源部補(bǔ)發(fā)新名牌，相應(yīng)費(fèi)用按成本價(jià)由員工自負(fù)。AllwithanameaoftheassociateuniformsandmustbecorrectlywhileonLossordamageofthenametagmustbereportedtheHumanResourcesDepartmentimmediatelyforreplacement.Theassociatewillbechargedaccordingthereplacement.2)當(dāng)員工離職時(shí)，名牌須立即返還人力資源部。Uponterminationservice,thenametagmustbereturnedtheHumanResourcesDepartment.5.7酒店員工證identificationcard1)你一旦被錄用，我們會(huì)發(fā)給你一張員工證。你在員工通道出入酒店或倒班宿舍時(shí)，請(qǐng)主動(dòng)出示此證以方便酒店保安人員或宿舍管理員檢查。保安人員或宿舍管理員有權(quán)阻止不出示員工證的員工進(jìn)入酒店或宿舍。bewithaIDcarduponjoiningtheandassociateshowyourIDcardtotheSecurityinspectionintothehotelbyassociateentranceortheassociateSecurityOfficersandassociatedormitoryattendanthasauthorityrefuseyoutoentryifyoudonttothecardtothem.2)酒店員工證如有遺失，你必須立即報(bào)告人力資源部申請(qǐng)補(bǔ)辦，我們按成本價(jià)向你收取補(bǔ)辦新證的費(fèi)用。4LosshotelIDcardsmustbetotheHumanResourcesDepartmentimmediatelyforreplacement.bechargedaccordingtotheforreplacement.3)當(dāng)你被調(diào)職或提升，須將酒店員工證交回人力資源部更新。Uponchangeofsuchastransferpromotion,mustsubmitIDcardtotheHumanResources4)你離職時(shí)須將員工證交還人力資源部。Uponterminationservice,thehotelIDcardmustbetotheHumanDepartment.5.8入職培訓(xùn)Hotelorientationtraining為了讓你盡快熟悉工作及環(huán)境，在上崗前人力資源部會(huì)安排你參加入職培訓(xùn)。入職培訓(xùn)主要是使員工熟悉酒店的管理，顧客服務(wù)概念，聘用條款，酒店規(guī)章制度，培訓(xùn)及發(fā)展機(jī)會(huì)。musthaveanorientationtrainingwhichbytheHumanResourcesDepartmentbeforeareondutyofficiallyastofamiliarizeyouwithhotel'smanagement,customerservicephilosophies,termsemployment,andregulations,trainingandopportunities.入職培訓(xùn)完后，人力資源部將組織考試，考試的結(jié)果將作為你試用期評(píng)估的一部分。OrientationHumanResourcesorganizeatest.Theresultofthistestbeaevaluation5.9試用期Probationperiod1）月。試用期最長(zhǎng)不超過(guò)6個(gè)月。AssociatesrequiredtoserveaprobationperiodmonthsfromthedateofProbationcouldbetothreemonthsshouldtheperformancethecandidatebebutcannotsixmonths.2）有下列情形之一的，均被視為不符合錄用條件：???未滿(mǎn)16意思訂立勞動(dòng)合同的；???????????在訂立勞動(dòng)合同過(guò)程中有其他欺騙、隱瞞或其它不誠(chéng)實(shí)行為的；不具備政府規(guī)定的就業(yè)資格或手續(xù)的；無(wú)法完成酒店分配的工作任務(wù)或工作指標(biāo)的；經(jīng)酒店指定醫(yī)院體檢不合格的；患有精神病或犯有《傳染病防治法》規(guī)定的甲類(lèi)傳染病和乙類(lèi)傳染病的；與原用人單位存在競(jìng)業(yè)限制約定的；曾經(jīng)被本酒店或其關(guān)聯(lián)酒店以違紀(jì)為由辭退或擅自離職的；酗酒、吸毒的；被判處刑罰，尚未執(zhí)行完畢的；通緝?cè)诎傅?；本手?cè)規(guī)定的其它情形。Nopersonbeemployedifanythefollowingconditionsaremet:?Theapplicanthasnottheageof；5??TheapplicantisconfirmedtobeincongruenttorecruitmentqualificationThelabourcontractoutbasedonthefalseresume,certificationlabourrelationshipandanyfalseinformationprovidedbytheapplicant;Theapplicanthasotherdishonestbehavioursincontractingprocess;Theapplicantlackofnationalemploymentqualification;????Theapplicantcannotaccomplishguidelinesbythehotel;Theapplicanthascertifiedmedicallyemploymentbythedesignatedhospital.?ApplicantwithmentaldiseaseorfirstsecondclassinfectiousstatedintheLawthePRConthePreventionandofInfectiousTherearecompetitionrestrictionCROWNEPLAZAandtheoriginalApplicantwhohasrefusedbyCROWNEotherrelativehotelsillegalbehaviourshaspositionwithoutauthorization;??????DrinkingandTheapplicantisinprisonterm;TheapplicantisbytheOthersituationsregulatedinthishandbook.3）也可利用這時(shí)期決定其是否能有效地工作和適應(yīng)酒店的工作環(huán)境。Yousubjecttoaprobationaryperiodaccordingtothecontractfromstartingisalsotheperiodtodetermineifyoueffectivelyfitsthehotel'sworkingProbationconstitutesatrialperiodduringwhichtheandperformancecanbeappraisedandevaluatedbythehotel.4）定是否聘用你或延長(zhǎng)你的試用期或不再留用。Bythetheprobationtherespectivedepartmentevaluateperformanceandobtainfeedbackonperformanceandthehotel.theevaluation,thedepartmentmayconfirmforappointment,ortheprobationaperiodupto3monthsmaximumorterminatethecontract.5）作部門(mén)或由公司分派到其它部門(mén)。Ifyoutransferredorpromotedtopositionanddepartment，westillgiveyou3-monthforyoutobefamiliarwiththeenvironment.youcannotadapttoit,wereturntotheprevioussituationthejobyou.5.10工資支付ofsalary30日前向你支付上月21日至本月20日的工資報(bào)酬。每月考勤至當(dāng)月20日。Aswethetimetocalculatethesalaryaccordingtoattendancerecordandrecords,salarydurationstththfromlast21tocurrent20willbepaidtoyoubeforethe30.個(gè)人所得稅Salary按照國(guó)家政策，你需要自己交納的個(gè)人所得稅，我們會(huì)從你每月工資中代扣。Salarytaxisdeductedthemonthlysalaryby65.12工作時(shí)間hours1)根據(jù)酒店工作需要安排。酒店為提供有效運(yùn)營(yíng)，必要時(shí)有權(quán)變更排班表。Associatesarerequired40excludingmealbreak,onerestatleast.Departmentheadsplansdutyroster.Thethetochangetherosteritisdeemednecessarytheefficientoperationofthehotel.2)Associatesrequiredtoontimeinuniform.Whenhe/shehassomethingemergency,2hourspriornoticetohis/hermanageratleast.Otherwise,resultindisciplinaryWithoutpermissionhead,anyassociatearenottoleavehis/herplaceduringdutyhours.3)部門(mén)經(jīng)理將提前為每位員工安排好休假，保證酒店的正常營(yíng)業(yè)不受影響。Eachplanandschedulevacationfortheirassociateadvanceandinawaythatthenormalandefficientoperationthewillbeinterrupted.5.13加班Overtime1)班需得到事先的批準(zhǔn)。Sincerequirescontinuousoperation,associatesshouldcooperateandovertimebythedepartmenthead.Overtimetheadditionalhoursstandardshifthours,onrostereddayspublicholidays.Overtimemustbeapprovedinallcircumstances.2)加班補(bǔ)償將根據(jù)中國(guó)勞動(dòng)法和酒店有關(guān)規(guī)定執(zhí)行。OvertimebebycompensatorytimeovertimeinaccordancewiththeLabourLawofChinaandatthediscretionofthehotel.3)部門(mén)經(jīng)理必須保存其部門(mén)員工的完整加班記錄。Departmentheadsmustanaccuraterecordallovertimebyindepartments.5.14合同續(xù)簽和終止Contractrenewalandtermination勞動(dòng)合同期滿(mǎn)前一個(gè)月，經(jīng)部門(mén)評(píng)估，酒店與員工雙方同意后可續(xù)簽合同。凡是不續(xù)簽合同的雙方均需提前一個(gè)月給予對(duì)方書(shū)面通知，以確定合同的終止。associates,monthbeforeterminal,tocontract.Ifanyoneoftwonottothecontract,orassociatetogiveleast30days’writtennoticeorhastogivethecompensationtoreplacethenoticedays.5.15工作評(píng)估PerformanceAppraisals要求以及個(gè)人發(fā)展建議。7Associateshaveundergoaminimumoneperformanceappraisalbesidesprobation,promotionandtransferfromwhichhe/shewillbebymanagementsexpectationandadvisedoftheirworkperformancedevelopment.5.16辭職Resignation1)試用期間，你可提前3Youonprobationyourresignationtothe3in2)試用期后,員工如欲辭職須至少提前30天以書(shū)面形式通知。Aftertheprobation,youwanttoresign,youhavegive30days’written3)我們批準(zhǔn)你的辭職申請(qǐng)后，請(qǐng)?jiān)谀愕淖詈蠊ぷ魅蘸蟮?天內(nèi)辦理完所有辭職手續(xù)（如果需要其7品。Afterresignationhasapproved,pleasehandleandcompleteallofresignationprocedurewithin7accordingtoyourlastworking(Ifyousomebodyelsehelpyou,pleaseshowthewrittennoticeofauthoritytoIfyoutalltheprocedure7days,wepromiseyoutoyourinthe4)你辦理辭職手續(xù)時(shí)，必須將酒店財(cái)產(chǎn)或工具、制服等交給部門(mén)經(jīng)理或相關(guān)部門(mén)。Youmustalltheequipmentorresponsibility,toyouDepartmentortheH.RDepartment.5.17離職面試Exitinterview在員工提出離職之際，部門(mén)經(jīng)理或人力資源部總監(jiān)將和員工進(jìn)行離職面試。associatesubmitstheresignationofHumanResourcewillhaveaexitinterviewwiththeassociate.5.18退休Retirement1)員工的退休年齡為男性員工6055國(guó)家的有關(guān)法律規(guī)定。Retirementmaleandfemaleare60associateshightemperature,poisonousandnoxioustheretirementagedeterminedbyrelevantnational2)員工。Retirementdayisthebirthdayintheassociatesreachretiringages.Associatewhoretiringageshouldtransactretirementwithhumanresourcedepartment.Ifthehotelreemployretiredpeople.5.19離職交接Handover1)員工無(wú)論因何原因解除或終止勞動(dòng)合同而離職，必須按照酒店的規(guī)定的程序辦理工作和資產(chǎn)移交手續(xù)：?件；?歸還所有酒店文件、資料、記錄、設(shè)備、工具、文具、通訊設(shè)備等；8????歸還更衣箱、工具箱以及員工保管的所有酒店的鑰匙；向繼任者或酒店指派的其他同事移交清楚所有工作；與財(cái)務(wù)部門(mén)結(jié)算所有應(yīng)付款項(xiàng)、應(yīng)收款項(xiàng)；其他屬于酒店的物品、資產(chǎn)、數(shù)據(jù)信息等。Associateshavetohandallworksaccordingtoregulation,nomatterhowthelabourcontractstopped:?ReturnallstatuscertificationasIDcard,recommendationinformationcardandsoon;?Returnallinformation,records,utilities,tools,communicationequipmentsso????Returnclothchangingtoolbox,andallClearlyhandallworkstothesuccessorsettleaccountswithFinanceDepartment;Othergoods,belongstohotel.2)力資源部相關(guān)人員簽字或蓋章。人力資源部人員必須與員工在職期間所有領(lǐng)取物品清單核對(duì)，并交由部門(mén)主管最終確認(rèn)。在確定員工所有手續(xù)辦理完畢后，人力資源部可在《離職者清算手續(xù)一覽表》完成情況一欄中予以確認(rèn)，交接手續(xù)此時(shí)辦結(jié)。Whentransactingprocedure,associatesbetofillin《AssociateClearance,bebyorinHumanResourceDepartment.checkingalltheHumanResourcesubmitthistotofurtherhandoverprocedure.3)酒店依法應(yīng)當(dāng)支付給員工的經(jīng)濟(jì)補(bǔ)償金，在員工辦結(jié)所有離職交接手續(xù)時(shí)支付。員工如未按照酒店規(guī)定或雙方約定辦理完成離職手續(xù)，酒店可以暫不發(fā)放經(jīng)濟(jì)補(bǔ)償金，給酒店造成損失的，酒店有權(quán)要求員工予以賠償。Associateshavefinishedprocesscompensationthehotel.Otherthecandelaythecompensationaskcompensationtheassociateresponsibleforhotelslost.5.20離職后再錄用Re-hire曾在酒店服務(wù)，離職后申請(qǐng)?jiān)黉浻谜?，依下列?guī)定辦理：Candidates,whointhehotel,applyingforre-hiringResignation,shouldfollowthecontinuingregulation:1)經(jīng)理）核準(zhǔn)。Informal,onlyassociateswhohavedonegoodjobinoriginalpositionwillbeemployedassociatesaresuitablethevacantpositionhotel.whohavefiredbythehotelforillegalbehaviournotbewithspecialskillsapprovedbygeneral2)3)接受再?gòu)?fù)職的部門(mén)，在決定錄用前須向酒店人力資源部門(mén)報(bào)告，經(jīng)人力資源部門(mén)核查無(wú)不得再次錄用情況的，呈酒店負(fù)責(zé)人（總經(jīng)理）批準(zhǔn)后方可再次錄用。Beforere-hiring,theemploymentreporttotheHumanResourceDepartmenttocheckhireablequalificationandaskfurtherratificationbythegeneral再錄用之人員在酒店的工作年限從再錄用日起計(jì)算。9Workingtimeforre-associatesinthehotelthere-hire5.21裁員Redundancy當(dāng)酒店經(jīng)營(yíng)狀況或管理政策發(fā)生變化或不可能把多余的員工調(diào)到其他部門(mén)時(shí),在符合法定條件下酒店有權(quán)進(jìn)行裁員。若員工要被裁減，他們將在一個(gè)月之前獲得通知，并根據(jù)國(guó)家有關(guān)政策規(guī)定和酒店的制度予以補(bǔ)償。ThehoteltherighttomakeredundantassociatestochangesinbusinessconditionsormanagementpolicybeitimpossibletotransferassociatesotherAssociatesshallbenotifiedmonthinadvanceandcompensatedinaccordancewiththepolicythePRCandthehoteltheyaretobemaderedundant.5.22第二職業(yè)Doubleemployment員工，我們將視為重大過(guò)失，將受到立即開(kāi)除處分而不須支付任何經(jīng)濟(jì)補(bǔ)償。ensureyouhavesufficientrestandgoodhealthnotpermittedtoengageinactivitiesorinpart-timeemploymentwithotheraslongyouareViolationofthisrulemayleadtowithout5.23親屬的聘用Employmentcloserelatives1)能安排在同一部門(mén)。Employmentcloserelatives(parents,spouse,children,brothersandsisters)thehotelisonlyallowedinsituationwherethereisnoconflictinterest.Wewillthatyourelativesworkinthesame2)如果同一部門(mén)的員工結(jié)婚，我們可能會(huì)對(duì)其中一名員工進(jìn)行調(diào)職或調(diào)轉(zhuǎn)到其他部門(mén)工作。Ifassociateismarriedtoassociateinthedepartment,themaychangethepositionbytransferringassociatetoinorbyterminatingeitherassociateemployment6.儀容儀表guidelines6.1個(gè)人儀表Appearance在服務(wù)行業(yè)，如我們的酒店，個(gè)人儀表至關(guān)重要。我們所服務(wù)的客人會(huì)觀(guān)察我們的一舉一動(dòng)，因此我們必須始終全力以赴并遵守以下要求：Inaserviceindustrysuchours,personalappearanceisofThethatweserveobserveouraction.Therefore,wemustdotimesandobservethefollowingguidelines:1)制服工作期間必須穿著完整的制服并佩戴名牌。制服要保持干凈、熨燙平整，皮鞋要光亮。請(qǐng)上班前在更衣室內(nèi)的鏡前檢查自己是否穿戴整齊。UniformAfullandnamemustbewornatalltimesonUniformsmustbeclean,neatlypressedandincondition.shouldbeandpolished.Pleasedoaquickinspectioninthemirrorbeforeyouleavethetoensurethatyouarewellbeforeyouworkthe102)頭發(fā)頭發(fā)應(yīng)保持清潔，梳理整齊。發(fā)型應(yīng)體現(xiàn)專(zhuān)業(yè)及商務(wù)的形象。除非是為了配合餐廳主題，酒店不提倡在頭發(fā)長(zhǎng)度,形式及顏色上搞極端突出，發(fā)飾可佩戴暗色小發(fā)卡或發(fā)圈。HairShouldbecleancombed.Hairstylesshouldaprofessional,businesslikeimage.Extremesanynaturelength,stylecolouraregenerallydiscouragedthisistreatedasoftheoutletconcept.shouldbetoaminimum.Smallclipsdarkbarrettesmaybeworn.3)化妝應(yīng)保持簡(jiǎn)單，清爽及健康的形象。只許使用清淡香水。MakeUpShouldbesimple,lighthealthylooking.Onlymoderateamountsperfumeshouldbeused.4)指甲應(yīng)保持干凈。指甲必須剪短，修剪整齊。只許涂透明及自然色指甲油，且須將指甲全部涂抹均勻。FingerNailsShouldbespotless.Nailsmustbeneatlytrimmedtoamoderatelength.OnlynaturalcolourednailpolishThepolishshouldbecompleteandtheentirenail.5)首飾私人首飾不許佩戴于制服上。耳環(huán)只限于耳釘類(lèi)。允許佩戴手表及一枚結(jié)婚戒指。其它戒指手鐲只能在JewelleryPersonaljewellerymustbewornwiththehoteluniform.EarringsaretobestudsAsimpleweddingringawatcharepermitted.Otherandcanbewornonlywithpermissionfromtheandshouldnotbefor&BeverageServiceassociatesforsafetyandsanitationreasons.6)個(gè)人清潔衛(wèi)生員工應(yīng)經(jīng)常刷牙洗澡以確保無(wú)口臭及體味。男員工每天修面、保持干凈。HygieneAssociatesensuredohavebadbreathand/orodourbybrushingtheirregularlyandtakingdailyshowers.Maleshouldshave7)除以上標(biāo)準(zhǔn)外，所有員工還應(yīng)該遵照部門(mén)經(jīng)理對(duì)個(gè)人儀容儀表的要求。Allalsofollowthedepartmentguidelinesformaintainingprofessionalappearance.6.2卓越的服務(wù)ServiceExcellence1)微笑，熱情地問(wèn)候和知會(huì)每一位客人和同事，用姓名來(lái)稱(chēng)呼別人。Alwayssmile,warmlyandacknowledgeeveryguestcolleagueencountered.Callpeopleby2)友好、禮貌。應(yīng)盡快和友好地滿(mǎn)足每位客人及同事的要求。Befriendlycourteous.careofguestsandrequestquicklyandinafriendly3)整潔，著裝及姿態(tài)。通過(guò)外表和行動(dòng)來(lái)體現(xiàn)專(zhuān)業(yè)形象。Cleanliness,groomingandposture.aprofessionalimagethroughappearanceandconduct.4)致力于讓客人感受到舒適及安全。Becommittedtoguestcomfort,and5)準(zhǔn)確地提供關(guān)于酒店設(shè)施和周?chē)h(huán)境的信息。Providereliableinformationabouttheavailableinhotelandthelocal6)樂(lè)于助人。應(yīng)竭盡全力地幫助客人。Behelpful.Worktomakeeverythingfortheguest.7)樂(lè)觀(guān)向上。語(yǔ)言及行為應(yīng)盡量保持高度的熱情。Bepositiveenthusiasticallypossible.8)向客人提供更多些友善，輕松，誠(chéng)懇及專(zhuān)業(yè)的服務(wù)。Giveourmoreofwealready-genuine,professional9)留意客人，洞察他們的需要。Noticeouranticipatetheir10)團(tuán)隊(duì)精神。尊重，禮貌地對(duì)待同事及下屬。Workasateam.co-workersandsubordinateswithcourtesyandrespect.7.關(guān)心你周?chē)墓ぷ鳝h(huán)境aboutworkplace7.1清潔的環(huán)境ACleanEnvironment面有一張紙，請(qǐng)立即將其拾起放置到垃圾桶內(nèi)。Aenvironmentisimportantthecomfortofbothourandyou.maintainthehotelpublichouseareasattimes.Whenyouapieceoflyingonthepleasepickitupanditinthedustbin7.2文化走廊CultureCorridor1)等情況。Culturecorridorisinassociates’Onnoticeboards,canlearnaboutandregulations,informationonassociaterecreationalactivities,commendationsawardsandotherAssociatepersonalpostingisalso2)或故意破壞。否則，將受到酒店處分。PostingnoticesonnoticeboardsundertheoftheHumanResourcesDepartment.Noorpostersmaybedisplayedinanyoftheunlessbythehotel.withnoticeboardsisforbiddenandresultindisciplinaryaction.127.3吸煙區(qū)域Smokingarea酒店為吸煙員工建立了專(zhuān)門(mén)的吸煙區(qū)域，在吸煙區(qū)外，員工不許在酒店其他區(qū)域吸煙。Associatesonlytosmokeinthehotel'sassociatesmokingareas.Noisallowedinofthehotel.7.4更衣室Locker為了方便員工更換制服，酒店給所有員工提供更衣室。當(dāng)員工離職時(shí)，請(qǐng)將更衣柜鑰匙交還人力資源部。所有更衣柜都可由人力資源部和保安部共同檢查，員工須遵守更衣室規(guī)定。LockersprovidedforalltoUponterminationthelockermustbereturnedtotheHumanDepartment.lockersaresubjecttojointinspectionbytheHumanResourcesandSecurityAssociatesmustobservetheroomregulations.員工更衣室作為酒店區(qū)域的一部分，請(qǐng)所有員工時(shí)刻保持更衣柜清潔整齊，以下行為是不允許的：Ourlockerasahotel,thelockerandtidyatallFollowingitemsnotallowed:1)在更衣室內(nèi)晾曬衣服和在更衣柜門(mén)上懸掛毛巾等其他物品。更衣柜內(nèi)存放食物、飲料、危險(xiǎn)品及貴重物品。Clothesareinsidetheroom.Food,dangerousarticles,contrabandorvaluablesareinside2)隨意堆放物品在更衣室里。Associatesowninthetoblockthe3)私自轉(zhuǎn)讓或未經(jīng)許可打開(kāi)他人更衣柜。關(guān)規(guī)章制度進(jìn)行處理的行為。otherslockerswithoutapproval.Openingalockerbyforceortryingtosomeoneawhichresultintermination.4)將私人貴重物品放在更衣柜內(nèi)。valuablespropertyinthelockstoavoidlossor5)私自加裝別鎖。因工作需要變換更衣柜時(shí)，須先征得人力資源部同意，未經(jīng)允許，私自更換更衣柜將受到紀(jì)律處分。Installanadditionallockwithoutpermissioninordertoourlockersneat.lockersshouldbedonethroughthedepartment,thesituationrequires.lockerswithoutapprovalsubjecttodisciplinaryaction.6)在更衣室里睡覺(jué)、打麻將或玩撲克牌。Dosleeping,playingMajiangandplayingcardinsidethelockerroom.7)在更衣室隨地吐痰，亂扔?xùn)|西以及其它不法行為。Spitting,littering,anyactscontributingtoconditionsinthelockerroom.7.5員工宿舍AssociateDormitory1)需要住宿的員工，請(qǐng)到人力資源部申請(qǐng)，由人力資源部出據(jù)書(shū)面入住通知單，方可入住。AssociatefordormitorytoHRdepartment,HRdepartmentissueoutanoticeformto132)住宿員工由人力資源部安排的房間床號(hào)，請(qǐng)不要亂占床號(hào)或更換門(mén)鎖，更不要私自隨意調(diào)換寢室，特殊情況請(qǐng)先征得人力資源部同意。Associateswhichismarkedbydonotoccupythechangethelockorexchangetheroomwithoutpermission,specialcaseshouldinformfirst&approvalH.R.3)男女員工混住一間寢室是不允許的.Femaleandmaleassociatetlivethesameroom.4)住宿的員工，請(qǐng)遵守酒店制定的住宿管理規(guī)定：Associateswhoatdormitorythedormitoryregulations.I.愛(ài)護(hù)室內(nèi)及公共區(qū)域清潔衛(wèi)生、保持室內(nèi)整潔。寢室衛(wèi)生自理，不亂扔果皮、紙屑、不亂寫(xiě)亂畫(huà)。carecleanlinesstheroomspublicandtheassociatemustmakeuptheroom,couldntthrowtherubbishanywhereordrawontheII.愛(ài)護(hù)室內(nèi)及公用設(shè)施設(shè)備，若有損壞照價(jià)賠償并罰款，若查不出具體損壞者將由寢室人員平攤費(fèi)用。caretheroomsorpublicthereisdamagecausedbyassociatethemselves,andcouldntfindthepersontotakeresponsibilitythedamage,theassociatesthatstayatthisroomforIII.保持宿舍安靜，禁止高聲喧嘩、打鬧和賭博活動(dòng)。為了防止火災(zāi)發(fā)生，請(qǐng)不要在室內(nèi)使用電爐等電器設(shè)備和私拉亂接電線(xiàn)。thedormitoryquiet,forbidshouting,gambling.Intopreventdouseelectricoranyelectricequipment,orelectriclinewithoutanypermission.IV.請(qǐng)不要在將異物丟入廁所及下水道，如有堵塞，疏通費(fèi)用將由寢室人員均攤。Forbidtosomethingwhicheasilycauseblocking-upintoanyblocking-uphappens,theassociateinthisroomthemaintenanceV.每個(gè)房間由人力資源部安排床位，拆卸房間內(nèi)人力資源部安排的床位是不允許的。HRdepartmentarrangesfourorfiveinroom,sopleasedoawayanyVI.Anypeopletointheour(Noexceptionforfriends&relatives).5)退還寢室，請(qǐng)到人力資源部登記，為了避免遺失，你應(yīng)及時(shí)將物品搬離，騰出床位，鑰匙交回人力資源部.ReturningofdormitoryshouldberegisteredatHRdepartment.Foryourownassociateshouldawayallprivatethingsintime,thevacant,andhandlethetoHR.6)人力資源部不定期對(duì)宿舍進(jìn)行檢查，優(yōu)秀寢室照片會(huì)張貼在文化走廊表?yè)P(yáng)；與此同時(shí)，差寢室的照片也會(huì)張貼上文化走廊。HRwillcheckthedormitoryBothcleananddirtydorms’beontheculture7)住宿員工的住宿費(fèi)用由人力資源部造冊(cè)、交財(cái)務(wù)部會(huì)從員工當(dāng)月工資中扣除。ThedormitoryinmonthforassociatemadeHRdepartmentandbetheassociatesalarybyAccountingDepartment.凡住宿員工違反以上條款，按酒店相關(guān)的店紀(jì)店規(guī)視情節(jié)輕重給予處理。Anyassociatewhostaydormitorydisobeytheabovetheregulations,willreceivetheaccordingtothehotelregulationsandrules.147.6員工通道AssociateEntrance1)除獲得酒店特殊批準(zhǔn)外，所有員工都經(jīng)過(guò)員工通道進(jìn)出酒店。Allmustandleavethethroughtheassociateforthosewithauthorizationthehotel.Associatesnottoreturntotheoff-dutyoron2)保安人員有權(quán)阻止員工使用酒店正門(mén)。SecurityOfficersaretorefuseentryassociatesthroughguestalltimesandthroughtheassociateentrancetheyoff-dutyonleave.3)員工進(jìn)出酒店并應(yīng)主動(dòng)配合保安部的檢查。Whileusingtheassociateallassociatesshouldalsocooperatewiththeinspectionthesecuritydepartmentonowninitiative.8.提升你的工作角色Developingcurrentroles8.1我們助你成功Howhelptogrow培訓(xùn)與發(fā)展&Development酒店認(rèn)可培訓(xùn)的重要性，每位員工都將得到培訓(xùn)機(jī)會(huì)。人力資源部將為員工提供各項(xiàng)培訓(xùn)課程和設(shè)施，以幫助員工發(fā)掘個(gè)人潛能，創(chuàng)造事業(yè)發(fā)展。請(qǐng)留意有關(guān)信息，并踴躍報(bào)名參加。Thehoteltheimportanceofcomprehensiveassociates.Everyopportunityistotoreceivetraining.TheHumanResourcesmanycoursesandfacilitiesforpersonalprofessionaldevelopment.attentiontocourseinformationforenrolment.另外，***酒店集團(tuán)內(nèi)部也提供酒店間交叉培訓(xùn)，專(zhuān)業(yè)培訓(xùn)和發(fā)展，調(diào)職及提升的機(jī)會(huì)。Inaddition,opportunitiescrosstrainingdevelopment,transferandpromotiontoandour***Grouphotelsarealsoavailabletoassociates.8.2調(diào)職1)酒店空缺的職位將在員工布告欄上公布，我們鼓勵(lì)符合標(biāo)準(zhǔn)的員工積極報(bào)名應(yīng)聘。申請(qǐng)員工須具備以下條件：JobvacanciesingeneraladvertisedontheassociatenoticeboardandassociateswiththenecessaryqualificationsandabilitiesareencouragedtoAssociateshouldhavefollowingconditions:①現(xiàn)所在部門(mén)經(jīng)理同意Departmentpermission②在現(xiàn)所在工作崗位工作滿(mǎn)六個(gè)月Complete6monthsserviceinhis/heroriginalposition2)員工需將調(diào)職申請(qǐng)表遞交給人力資源部，由該部門(mén)按要求運(yùn)作。TheassociatethetotheHumanResourcesDepartmentfortransferarrangement.3)酒店可以根據(jù)經(jīng)營(yíng)需要調(diào)整員工的工作崗位。Thehoteltherighttransferanyassociatetoworkinapositiondeems158.3提升Promotion酒店承諾發(fā)掘員工潛力，創(chuàng)造個(gè)人事業(yè)發(fā)展的機(jī)會(huì)，鼓勵(lì)“從內(nèi)部提升”員工。這包括調(diào)職和提升到***酒店集團(tuán)管理的其他酒店。工作業(yè)績(jī)和工作能力是提升的基本依據(jù)。通常新員工在試用期內(nèi)不予以考慮升職。Thehotelisindevelopingassociates'potentialstothefullestandtocreateopportunitiesjobanddevelopment.PromotionfromwithinthedepartmentsbeconsideredbeforeThisincludestransfersandpromotionstohotelswithinthe***HotelsGroup.Promotionisstrictlyperformance,meritandcompetencies.Normallypromotionbeconsideredduringprobation.9.管理紀(jì)律Managingunderperformance員工如違反或不遵守酒店的規(guī)章制度將會(huì)受到紀(jì)律處分。視乎過(guò)失的情節(jié)嚴(yán)重程度，分為一般過(guò)失，重大過(guò)失，嚴(yán)重過(guò)失和違法違紀(jì)行為。Disciplinaryactionsbeanassociatefailstofollowadheretotheorpolicyofthehotel.Basedontheseverityoftheoffences,theyaredividedintosimplemistakes,seriousintolerableseriousandcriminal9.1一般過(guò)失Simplemistakes1)在酒店或員工宿舍大聲喧嘩、閑聊。ShoutingorinterruptthetranquillitytheAssociateDormitory2)上班時(shí)間非工作原因員工相互串崗Inter-departmentsdutiesrequireso3)在酒店隨地吐痰或亂扔廢物。littering4)不愛(ài)護(hù)酒店的設(shè)施設(shè)備。Damageproperty5)未按操作規(guī)程工作造成輕微損失的。Causingdamagetopropertybymisconduct6)對(duì)客人過(guò)分親昵。Fraternizingwith7)上班時(shí)間下棋或打牌。Playingchesscardanyonduty8)在吸煙區(qū)以外的地點(diǎn)吸煙。Smokingprohibitedareas9)上班未按酒店儀容規(guī)范化妝Poorgroomingwhileonduty1610)工作時(shí)接私人電話(huà)，會(huì)見(jiàn)親友.Receivingpersonalvisitorsorphonecallsduringworkinghours11)不遵守酒店保安制度，拒絕保安人員檢查所攜帶的物品.RefusingtosubmittoorcomplysecuritypoliciestheasfailuretobeingintooftheHotelinspectionguards/personnel.12)不執(zhí)行酒店定期檢查體格的規(guī)定.Failuretocomplywithperiodicallymedicalexaminationrequiredbythehotel.13)工作時(shí)不佩帶名牌.Failuretonametagonduty14)未經(jīng)許可使用客人服務(wù)設(shè)施，包括客人電梯、電話(huà)、電視、衛(wèi)生間等.Usingguestfacilitiesincludingguesttelephone,TVtoiletetc.withoutauthorization15)使用酒店電話(huà)聊天Usingtelephoneconversation16)工作時(shí)著裝不得當(dāng)或未穿制服.Failuretoattirewholeonduty17)將食物帶出員工餐廳.BringingfoodtheAssociateCafeteria18)個(gè)人儀表不整潔.Sloppinesswithpersonalappearance19)在酒店內(nèi)不攜帶員工出入證.FailuretocarryassociateIdentificationondutyontheHotelpremises20)上班佩帶規(guī)定以外的飾物.Wearingaccessoriesjewellerythanwhileonduty21)穿工作服離開(kāi)酒店(為客人提供服務(wù)除外).Wearingoutsidetheservingguest22)借用他人餐卡或借餐卡給他人使用Borroworthemealcardtoothers.23)其他Otherofsimilarnature9.2嚴(yán)重過(guò)失SeriousOffences1)當(dāng)班時(shí)間睡覺(jué)。Sleepingwhileonduty2)在酒店內(nèi)吵架，打架或故意傷害其它員工身體。Quarrellingfightingattemptingbodilytoassociatesonthehotelpremises3)未經(jīng)許可在酒店內(nèi)飲酒。Drinkingalcoholicinthewithoutpermission174)不服從、拒絕或故意不完成分配的工作。Refusalorintentionalfailureduties5)偷吃酒店食品、飲料。UsingHotelfacilitiesforcookingpersonalconsumption6)擅離工作崗位。Leavingsworkstationavalidreason7)索要小費(fèi),禮品.Asking8)在公共設(shè)施及墻壁、電梯等上亂寫(xiě)亂畫(huà)。Maliciousdamageordestructionincludingdefacingwalls,elevators,9)未經(jīng)允許擅入客人房間。Enteringguestroomswithoutapproval10)未經(jīng)允許在酒店私自出售物品及募捐。solicitingorcollectingcontributionsforanypurpose,atanytimeonthePremisesbyManagement11)未經(jīng)允許在酒店內(nèi)散發(fā)手抄或印刷品。Distributingwrittenormatters