教程綜合成果

BusinessEnglishUnitThisunitfocusesonskillsneededtoeffectivelyleadandparticipateinbusinessmeetingsandtoeffectivelymakeandreceivebusinesstelephonecalls.SomebasicmeetingandtelephoningvocabularyandBusinessEnglishUnitThisunitfocusesonskillsneededtoeffectivelyleadandparticipateinbusinessmeetingsandtoeffectivelymakeandreceivebusinesstelephonecalls.Somebasicmeetingandtelephoningvocabularyandinformationareintroducedanddiscussedhereincluding:chairingameeting,writingagendas,expressingopinions,preparingandmakingphonecalls,andtakingandleavingmessages.Topic1Inthistopic,theroleandtasksofachairpersonareintroduced,andthenyoulookspecificallyathowtoplanandorganizeaproductivebusinessmeeting.Youalsolearntoestablishmeetingobjectivesandwriteanagenda.Thisisfollowedbydiscussinghowtoeffectivelyparticipateinmeetingsandexpressyouropinions.ListeningActivityChairingaBytheendofthisactivity,youshouldgainedagoodunderstandingoftheroleofa improvedlisteningskillsandcomprehensioninbusinesssituationsrelatedtomanagingandleadingdiscussions;andlearnedtosummarizeandevaluatediscussionsinabusinessTask1RoleoftheChooseandorderthetasksandresponsibilitiesofaFormalandinformalmeetingsanddiscussionsformanimportantpartofeverydayworkcommunication.Usuallytherewillbeachairperson,someonewhoisinchargeoforganizingandleadingthemeeting.Theirrolecanmakeadifferenceinwhetherthemeetingiswellorganizedandproductive<V>orwhetherpeopleleavefeelingthatthetimewaswasted.Youhaveprobablyattendedmanykindsofmeetings,botheffectiveandunproductiveones.Belowisalistoftasksandresponsibilities.Choosetheonesthatformtheroleofachairpersonandwritetheminthecorrectorderthattheywouldhappenonthelineatthebottom.BusinessEnglishUnitKeepthemeetingTakethePrepareBusinessEnglishUnitKeepthemeetingTakethePreparetheParticipateStatetheOpentheAskfor LettersBandDwouldnotbethemainresponsibilitiesofthechairperson.Thechairpersonactivelymanagesthediscussionandusuallyappointsasecretarytotaketheminuteswhichsummarizethetopics,decisions,andactionstobeTheroleandresponsibilitiesofaThechairperson’sroleistofirstidentifythepurposeforthemeetingandpreparetheagendawhichwilldeterminethepointstobediscussed,theorderofimportanceandthediscussiontimeallowedforeach.Becausetheagendaisadiscussionguide,itwillallowtheparticipants<V>toeffectivelyprepareforthemeeting.Itisthechair’sresponsibilitytoopenthemeetingontimeandclearlystatetheobjectivesandtoensurethattheagendaitemsarefollowedandtheobjectivesarereached.Aneffectivechairwillmakesurethatallparticipantshaveequalopportunitytospeakandthatthediscussionstaysontrackandfocusesontheagendapoints.TheywillencouragethosewhosaylittletospeakmoreandnotallowanyoneindividualtocontrolordominatetheFinally,agoodchairwillendthemeetingontime(i.e.accordingtotheschedulepresentedintheagenda)aftersummarizingthemaindiscussionpointsanddecisions,anddelegating<V>tasksforactionstobetaken.ManagingtheMatchthefollowingphrasestotheirrespectivefunctionsintheTheHRManageratHiTechElectronicsischairingadepartmentmeetingtoplantheannualteam-buildingtrip.Listentothediscussion,andmatchthephrasesheusestotheirrespectivefunctionsgivenonthechart.BusinessEnglishUnitYouwillseefromagendaWhat’syouropinionthat, ThepurposeofBusinessEnglishUnitYouwillseefromagendaWhat’syouropinionthat, ThepurposeofthisistoExcuseme.CouldyouexplainwhatyoumeanIhaveasked tobeginO.K.Ifeveryoneishere,liketobeginbyNowwecometoitemontheCanwepleasegetbackthemainExplainingtheLookingatAskingsomeonetoAskingforBusinessEnglishUnitOK,Ifeveryoneishere,I’dliketobeginby….ThepurposeBusinessEnglishUnitOK,Ifeveryoneishere,I’dliketobeginby….Thepurposeofthismeetingisto…..LookingatYouwillseefromtheagendaIhaveasked tobeginAskingforExcuseme.Couldyoupleaseexplainwhatyoumeanthat, MovingtotheNextBusinessEnglishUnitThefunctionsgiveninboldonthechartaretechniquesBusinessEnglishUnitThefunctionsgiveninboldonthechartaretechniquesthatagoodchairpersonwillusetoleadandmanageaneffectivediscussion.Task3SummarizingandevaluatingListentotheconclusionofthemeetingandwriteyouranswerstothefollowingquestionsinthegivenspaces.1)Writedownthephrasethechairpersonusestodelegatethe2)Writedownthephrasethechairpersonusestosummarizethe3)Howwouldyouevaluatethismeeting?Wasitproductive,positiveandhelpfulorboring,unproductiveandawasteoftime?4)CouldyouuseafewwordstoevaluateameetingyouhaveattendedCouldyoupleaselookintothisandgiveusareportatthenextBeforeweclose,I’dliketogooverthedecisionswe’veForexample,itwashelpfulsinceparticipantswereabletoexpresstheirpreferencesandproductiveinthatsomedecisionsweremadeandactionstobetakendelegatedforthenextmeeting.Eachofyoumayhaveadifferentanswertothisquestion.Youareontherighttrackifyouunderstandwhatmakesameetingeffective.KeepingtheCanwepleasegetbacktothemainpoint?MovingtotheNextNowwecometotheseconditemontheagenda.BusinessEnglishUnitKeyconcepts&KeyTask2:HRDepartmentTeamBuildingOK,Ifeveryoneishere,I?dliketoBusinessEnglishUnitKeyconcepts&KeyTask2:HRDepartmentTeamBuildingOK,Ifeveryoneishere,I?dliketobeginthankingyouforthisafternoon.Iknowyouallarebusy,solet?sgetdowntobusiness<V>.Thepurposeofthismeetingistomakeplansforourannualteambuildingtrip.Youwillseefromtheagendathatwehavetwomainitemstodiscuss.First,Iwanttotalkaboutthebestseasonanddatesforthetrip.Andthenweshoulddiscusswherewewanttogo.IhaveaskedTomtobeginsincehehastakenasurvey<V>ofpeople?spreferences.Thankyou.TheresultsofmysurveyquestionsindicatethatmostpeopleintheHRdepartmentprefertakingatripintheearlyspringbeforetheweathergetstoohot.Theyalsofeelthattheyhavealighterworkloadatthistimeandcanmoreeasilybeawayfromtheofficeforafewdays..Thanks,Tom.What?syouropiniononthatWell,Iagreeforthemostpart,butaftertheOctoberholidaythepricestendtogodownandwecangetsomegoodtraveldeals.Susanisright.Asyouremember,wewereabletogotoalotnicerhotellastyearsincewetraveledinthefallafterthesummerrush.Yes,andsomeofmycolleagueshaveexpressedadesiretogobacktothesamehotelsincetheytreatedussowell.adjourn(v.)tofinishconcludeameetingagenda(n.listofitemstobediscussedinameeting;clarify(vtomakeclear,understandabledelegate(v.):toassignresponsibilityforataskfocus(vtoconcentrateattentiononsomething;集中注意力于……getdowntobusiness:tobegintalkingaboutsomething;開始談?wù)耺inutes(n.):writtennotesofwhathappenedinameeting;會議記錄objectives(n.):purpose,goals;目標participants(n.):peoplewhotakepartinsomething;參與者productive(adj.givingresults,fruitful;有用的，有結(jié)果的survey(n.):listofquestionsaskedtocollectdata;調(diào)研tocovereverything:discusseverythingontheagenda.Theroleofthechairperson:Aneffectivechairpersonorganizesandleadsaproductivemeetingbypreparingtheagendainadvance,clearlystatingthepurposeofthemeeting,andthenmanagingthediscussionsothattheobjectivesaremetandtasksaredelegated.BusinessEnglishUnitYes,butothersprefertogosomewheredifferentthisyearsowehaveopportunitytoseeandexperiencemoreplaces.OK,LindaandTom.Canwepleasegetbacktothemainpoint.Atthemomentweneedtodecideonthedates.Sincethesurveyshowsthatpeoplewishtogointhespringandthewholepurposeistoencourageteambuilding,Ithinkweshouldplanforthespring.Say,lateMayaftertheholidaybreak.Susanisright.Thisjustisn?tourdecision,butconcernseveryoneintheSodoweallagreethatwewillplanforthelastweekBusinessEnglishUnitYes,butothersprefertogosomewheredifferentthisyearsowehaveopportunitytoseeandexperiencemoreplaces.OK,LindaandTom.Canwepleasegetbacktothemainpoint.Atthemomentweneedtodecideonthedates.Sincethesurveyshowsthatpeoplewishtogointhespringandthewholepurposeistoencourageteambuilding,Ithinkweshouldplanforthespring.Say,lateMayaftertheholidaybreak.Susanisright.Thisjustisn?tourdecision,butconcernseveryoneintheSodoweallagreethatwewillplanforthelastweekinMay?Yes,that?sfine.Good.Nowwecometotheseconditemontheagenda.Weneedtotalkaboutthelocation.Tom,didyoursurveyshowanypreferencesforspecificWell,Jim,asLindaindicated,somewouldliketogobacktothesamehotelaslastyearinDalian.Butthemajoritywouldliketotravelelsewhere.Yes,someofusthinkthatgoingsouthwouldbemoreSusan,excuseme.Couldyoupleaseexplainwhatyoumeanby?moreSure.Mostofmycolleagueshavenotbeensouthsotherearemanyplaceswehavenotseenthatarequitedifferentfromthenorth.Wefeeltherewouldbenewthingstodo.AndIwouldliketoaddthattherearemanygoodtravelspotsinthesouth.Wecouldbeherealldaydiscussingvariouslocations.SoIrecommendthatweappointsomeonetolookintosomespecificplacesandhotelsandreportbackatthenextmeeting.That?sanexcellentidea,Tom.[fadeoutTask3:ConclusionofHRDepartmentTeamBuildingThat?sanexcellentidea,Tom.Sothenextstepistolookatsomespecificlocationsandthencontacthotelsandresortsinthearea.Linda,sinceyouhaveexperienceinbookinghotelconferencescouldyoupleaselookintothisandgiveusareportatthenextmeeting?Certainly.AndSusanhasmanyideasaboutwheretogointhesouth.SoIwouldlikehertohelpmeandgiveherinput.Thatwouldbegreat.So,Ithinkthatcoverseverything<V>ontheagenda.Beforeweclose,I?dliketogooverthedecisionswe?vemade.We?veagreedtoplanforthelastweekinMay.Wewanttolookintopossiblelocationsandhotelsinthesouth.SusanwillgiverecommendationsforspecificplacestovisitandLindawilllookintobookingthehotelsandgiveusareportatthenextmeeting.Isthereanythingmoretoadd?No,IthinkthatsumseverythingupGood.Thenthismeetingisadjourned<v>untilnextBusinessEnglishUnitEffectiveAmanagementconsultantBusinessEnglishUnitEffectiveAmanagementconsultantisdeliveringameetingskillstrainingManyofyouspendhoursaweekinmeetingsastheyformanimportanttoolusedtodiscussinformationandmakedecisions.Sincethiscansometimestakeupmuchofyourworkday,itisessentialtomakesurethatthetimeisnotwasted.Ifyouareaskedtochairameeting,itisalsoimportanttorealizethatyourleadershipcangreatlyaffecttheoutcome.SoI?dliketogiveyouafewtipsabouteffectiveleadership.Aneffectiveleaderwilldemonstratecontroloverthemeetingwhilebalancingthediscussion.Thiswillbeaccomplishedbybothbeginningandendingeffectively.Besuretobeginontimeandclearlystatetheobjectives.Thensticktotheagendaandgiveeachitemthenecessarytimeneededfordiscussion.Attheconclusionyoushouldsummarizethekeypointsanddecisionsandconfirmthatitisclearlyunderstoodwhatactionswillbetakenandbywhom.Astheleader,youwillsetthetoneforthemeeting.Developinggoodmoderatingskillswillenableyoutofacilitatethediscussion.Handlingotherpeoplecanbeoneofthebiggestchallengesaleaderwillencounter.Youwillneedtolistencarefullyandfocusonbodylanguagetogaininsightintodifferingpointsofview.Yourgoalwillbetoadjournthemeetingwitheveryonehavingcontributedtoachievingtheobjectives.Asaneffectiveleaderyouwillassurethatdecisionsaremade,plansaredevelopedandthattheoutcomeofthemeetingisproductive.ReadingOrganizingaBytheendofthisactivity,youshouldgainedanunderstandingofwhatmakesagoodmeeting;developedvocabularyrelatedtoit;learnedafewconceptsaboutestablishingobjectives;andimprovedreadingskillsandcomprehensioninbusinesssituationsrelatedtomeetingstylesandorganization.Task1WhatmakesagoodBusinessEnglishUnitWriteyouranswerstothefollowingtwoquestionsinBusinessEnglishUnitWriteyouranswerstothefollowingtwoquestionsinthegiven1)WhichofthefollowingkindsofmeetingshaveyouattendedOneononeProjectmeeting2)Inyouropinion,whatcharacteristicsorfactorsmakeameetingTheobjectiveorpurposeforameetingwillhelpdeterminetheformthatitwilltake.Differenttypesofmeetingswillhavedifferentcharacteristicsandmaynotsharethesamefactorsthatwillmakeitproductiveandsuccessful.Eachofyouwillhaveyourownpersonalopinions.Thefollowingaresomeofthekeyfactorsthataregenerallyconsideredtobeimportantformakingameetingsuccessful:ClearAneffectivechairperson(veryinformalmeetingsoroneononechatsmaynothaveachair);GoodpreparationfromallAwrittenagendathatisfollowed(veryinformaloremergencymeetingsmaynothaveone);Rolesofalltheparticipantsareclearlydefined(generalorspecificEveryonehasachancetocontribute;Objectivesarereached.Task2OrganizingproductiveReadthefollowingarticleandmarktheanswerstrueorIntoday?schangingworkplace,managersandtheirstaffarefindingthemselveshavingtoattendanincreasingnumberofmeetingswhileatthesametimecarryingaheavierworkloadoncedonebyseveralpeople.Itisessentialthattimeisnotwastedandyetmeetingshavebecomeoneofthebiggesttimewastersthatorganizationsface.Commoncomplaintsinclude:theylasttoolong,producenoclearresultsandareoftenBusinessEnglishUnitThisarticlelistssomestrategiesforplanningandBusinessEnglishUnitThisarticlelistssomestrategiesforplanningandorganizingmoreproductivemeetings.Afterreadingit,decidewhetherthestatementsthatfollowaretrueorfalse.Choose“T”fortrueand“F”forfalse.Assumingthatlittleornoplanningisneededbeforeameetingcanbeabigmistake.Effectivemeetingsrequiresolidpreparation.Inordertoensureasuccessfulmeeting,organizersshouldconsiderthefollowing:Isthismeetingnecessary?Whyareyoumeeting?Mostpeopledonotthinkthisthroughclearlyenough.Itmaybepossiblethatthepurposeforthemeetingcanbeaccomplishedinsomeotherway.Forexample,givinginformationmaybedonethroughe-mails,phonecallsornewslettersratherthanpullingpeopleoutofwork,thussavingtimeandWhatdoyouwanttoaccomplish?Afterconsideringthenecessity,itmaybedeterminedthatameetingisneeded.Thenextstepisthentodefinethetask.Whatdoyouwanttheparticipantstosayanddo?Generally,itisbesttohaveoneclearobjectiveforeachmeeting.Havingdefinedyourtask,youcandeterminethetypeofmeetingtohold.Isthepurposetogiveinformation,makeadecision,collaborate<V>ordelegatework?Everymeetingshouldhaverealistic<V>andmeasurablegoals.Withoutthem,itisdifficulttowriteanagendaanddecidewhoshouldattend.Whoneedstobethere?Afterestablishingtheaboveobjectives,itiseasiertodeterminewhoshouldparticipate;noteveryonemayneedtoattend.Eachparticipantshouldhaveareasonforbeingthereandanassignedroleforwhichtheyhaveprepared.Delegatingtasksaheadoftimehelpsthemeetingtorunmoresmoothly.Limitingthenumberofparticipantsmakesforeasier,focusedcommunication.What?sontheagenda?Preparationofawellwrittenagendaiscritical<V>toholdingasuccessfulmeeting.Usuallyitistheresponsibilityofthechairpersonalongwithhisstafftopreparetheagenda.Eachitemshouldcontributetotheoverallobjectivesofthemeetingandarealisticamountofdiscussiontimeshouldbeallocated<V>foreachone.Backgroundinformationandkeyquestionstobeansweredshouldbeincluded.Whoeverworksontheagendashouldassurethatparticipantsreceiveacopyofitinadvanceofthemeeting.Thisallowstimeforreviewoftheitemsandanychangesthatmayneedtobemade.Italsoallowstimeforeveryparticipanttomakefullpreparationandhelpstoensurethatthemeetingwillbeproductive.AllmeetingsarePlanningiscriticaltoproductivemeetings.Meetingsoughttoproduceresults.Invitetheright(relevant)peopletothemeeting.Theagendashouldbehandedoutatthemeeting.BusinessEnglishUnit First,determinethetypeofmeetingyouwanttoholdandthendesignthetaskstobeaccomplished.EfficientmeetingsBusinessEnglishUnit First,determinethetypeofmeetingyouwanttoholdandthendesignthetaskstobeaccomplished.Efficientmeetingsrespectpeople?stimeasavaluableHavingopportunitytoprepareinadvance,willencouragepeopletoparticipatemoreactively.Smallmeetingsareless (10)Participantsshouldbeallowedtosuggestchangestothe(1)(6)(2)(7)(3)(8)(4)(9)(5)(10)Wellstructured,productivemeetingsprovideseveralbenefitstoorganization.First,thedesiredresultswillbeachieved.Secondly,participants’timewillbeusedefficientlyandeffectively.ChoosethebestanswerfromA,BandTheobjectiveiswhatyouhopetoachievethroughameeting.Clearlydefinedobjectiveswillberealistictoachieveandmovepeopletowardagoalusingspecificactionsplanswhichhelptomeasureprogress.AfterreadingthearticleinTask2,whathaveyoulearnedregardingestablishingmeetingobjectives?WhichONEofthestatementsbelowwouldbetheclearestobjectiveforameetingregardingthetrainingofnewstaff?Todiscusshowtoeducatenew implement<V>necessaryTohaveameetingandpresentideasregardingnewstaff Bisthemostclearlydefinedobjective.Itgivesspecificguidelinesforthediscussion:evaluatethecurrentprogramandbuildanewplan.ItwillalsoresultincreatingactionpointsthatcanbedelegatedandprogressthatcanbeBusinessEnglishUnitKeyconcepts&KeyBusinessEnglishUnitKeyconcepts&KeyMeetingStylesandCulturalWeliveinaglobalworldwherebusinessisregularlyconductedwithinternationalclientsandcustomersandwhereanincreasingnumberofpeopleworkoninternationalprojectteams.Muchofthiscommunicationwilltakeplaceinmeetings.Confusioncanhindertheworkunlesspeopletakeintoaccounttheculturaldifferencesinthewaythemeetingsmayberun.Countriesandcompanieshavetheirownuniquecultures.Internationalcompaniesmayhaveamixtureofboththelocalcultureandthecultureofthehomeheadquarters.Internationalmeetingscanbedifficultbecauselanguageandculturaldifferencesoftenexaggeratethebusinessdifferences.Peoplefromdifferentbackgroundsworkingtogethercanhaveverydifferentperceptionsofmeetingstylesandrulesofbehavior.Wherewillthemeetingtakeplace?Meetingenvironmentsdifferfromculturetoculture.Forsomeitwillalwaystakeplaceinaformalmeetingroomunderstrictrulesofbehavior.Forothersitmayhappenmoreinformallyaroundacoffeetableorinarestaurant.Theseatingarrangementscanvaryfromcircular,withnoparticularfocalpoint,torectangularwithadefiniteseatingarrangement.Participantsunaccustomedallocate(vdesignate/setasidechat(v):aninformalconversation；聊天collaborate(v.):worktogetherwithothers；協(xié)作critical(adj.):essential/vital；關(guān)鍵的，重要的realistic(adj.):practical/achievable.ClearlydefinedGoodpreparationfromallAwrittenagendathatisClearlydefinedrolesforallEveryonecontributesandactionsareObjectivesareBusinessEnglishUnittotheBusinessEnglishUnittotheseatingmayfeeluncomfortableandlessopenthantheywouldbeinotherTherearealsorulesofbehavioraboutconductinmeetings.Differentexpectationsaboutproperbusinessetiquette,manners,canleadtomisunderstandings.Forexample,therearerulesaboutwhetheryoucantalkdirectlytoeveryone.Incertaincorporatecultureseveryonecanspeakfreelytoanyoneelsewhengivenpermissiontodoso.Inothers,astrictorderofhierarchyisfollowedduringmeetings.Therecanalsobedifferencesinobjectivesandwhatcanbediscussed.Insomemeetingstheobjectivesmaybeclearandregularlyrestated.Inothers,theymaybereferredtoonlyindirectlyorremainhiddenandnevermentioned.Itmaybethatonlybusinessisdiscussed.Ortheremaybeamixtureofbothbusinessandsocialconversation.Inallofthesecontexts,youmaybeexpectedtohaveeitheraconfidenttone,behumble,andbeseriousorevenshowhumor.Whatdoesitmeantobe“ontime”?Culturesalsohavedifferentattitudestowardstimeandwhenoneshouldarriveforscheduledmeetings.Inmanyculturesarrivinglateforanappointmentwouldbeunforgivableandconsideredverybadmanners.Peopleinthesecultureswillarrive“ontime”,attheexactscheduledtime,ortheymayevencomeasearlyas30minutesbeforehand.Inothers,likesomeSouthAmericancountries,mangersmaybe“l(fā)ate”forthemeetingandnoonewillthinkanythingaboutit.Finally,theoverallmeetingatmosphereandthewayparticipantsinteractcandifferfromculturetoculture.MeetingsinJapanareusuallyveryformalandpolitewithtimesofsilenceswhichshouldberespected.InFrancemeetingsarelengthyandsomewhatdisorganizedwhileinGermanytheytendtobeshortandwellprepared.IncountriesliketheUnitedStatesandtheUKmeetingsoftenhaveaveryinformaltoneandhumorisusedduringinteractions.It?simportanttoprepareinadvancefordifferentstylesandexpectationsthatyoumayencounterwhenattendinginternationalmeetings.Don?tassumethateveryonewillbehavethesame.BusinessEnglishUnitWritingBytheendBusinessEnglishUnitWritingBytheendofthisactivity,youshouldfamiliarizedyourselfwiththewritingstyleandvocabularycommonlyusedtowritemeetingagendas;practicedwritingashortagendaforameeting;andlearnedhowtosummarizeandtakeminutesforameeting.Task1UsinganFillintheTheagendaisthemaintoolthatyouwillusetoproperlyprepareforameeting.Therefore,itisimportantforittobewell-thought-outandlogical.Thiswillhelpeveryonewhousesittounderstandthemainpurposeofthemeeting,whatitemswillbediscussedandforhowlong.Belowisalistofitemsthatareincludedonanagenda.Writetheminthecorrectnumberedblanksontheagendaform.CalltoorderParticipantswhowillattendAllocationoftimeforeachitemNameofthemeetingDateofnextOrderofnewbusinessitemsDateTimeandLocationDateofnextmeeting BusinessEnglishUnitNameoftheDateTimeandLocation 3.ParticipantswhowillattendObjectivesfortheCallto Reading/approvalofpastOrderofnewbusinessitems 8.(AllocationoftimeBusinessEnglishUnitNameoftheDateTimeandLocation 3.ParticipantswhowillattendObjectivesfortheCallto Reading/approvalofpastOrderofnewbusinessitems 8.(Allocationoftimeforeachitem)9.A.O.B.(urgentitemsonly)10.Dateofnextmeeting11.Adjournmenttime 8. BusinessEnglishUnitAwell-writtenagendashouldcontainthenecessarypracticalinformation:meetingname,when,whereBusinessEnglishUnitAwell-writtenagendashouldcontainthenecessarypracticalinformation:meetingname,when,whereandwhowillattend.clearstatementoftheobjectivesofthealogicalorderofitems.Iftherearemanyitemstocover,itisagoodideatoputsomeoftheeasieritemsfirstthatcanquicklybe controversial<V>andrequirelotsofdiscussion.Theseshouldbeorderedwithhigherpriority<V>itemsfirst.simpleandconciselanguage.Itshouldbeclearwhateachitemisabout:not“Reports”,but“Reportsfromeachsalesbranch(15minuteseach)”.keybackgroundinformationthatmightbeneededforanitem.Additionaldocumentationsuchasreportscanbeattachedtotheagendaforreviewbeforethemeeting.Task2PlanningandwritinganFillintheGlobalEngineering,Inc.isplanningameetingtodiscussimprovingtheirqualitycontrolsystems.Youhavebeengiventhetaskofwritingtheagendafortheprojectteammeeting.Yourbosshaswrittensomenotesintheboxbelow.UsingwhatyouhavelearnedfromTask1,informationfromthebox.JohnWalker,PlantManager, QualityImprovementReviewProjectTeamMeeting,Todrawupalistofproposalsforqualityimprovementanddelegatetasksforbuildinganactionplan, MikeWang,ProductionManager,30minutes, AdministrationOfficeConferenceRoom3,ReadingandapprovalofminutesfromMarch15,2007meeting,Introductionofqualityimprovementtraining10a.m.April20,2007, Proposednextmeetingdate:May18,2007,TomSun,QualityControlSupervisor,DecidewhethertoseekinternationalqualitystandardISOBusinessEnglishUnitGlobalEngineering,QualityImprovementReviewProjectTeamMeeting10a.m.April20,2007AdministrationOfficeConferenceRoomChairperson:JohnWalker,PlantManager JimSmith,ProductionEngineerObjectives:TodrawupalistofproposalsforqualityimprovementandBusinessEnglishUnitGlobalEngineering,QualityImprovementReviewProjectTeamMeeting10a.m.April20,2007AdministrationOfficeConferenceRoomChairperson:JohnWalker,PlantManager JimSmith,ProductionEngineerObjectives:TodrawupalistofproposalsforqualityimprovementanddelegatetasksforbuildinganactionplanCalltoorder:10ReadingandapprovalofminutesfromMarch15,2007Introductionofqualityimprovementtraining (30Decidewhethertoseekinternationalquality (30GlobalEngineering,Chairperson: JimSmith,ProductionObjectives: 1.Calltoorder:102. 3. 4, (30minutes)Proposalsfortopmanagerwithoverallforqualityimprovement (30A.O.B.(urgentitems7. 8. BusinessEnglishUnitTheagendaisyourscriptforasuccessfulandproductivediscussion.Manyagendascontainonlyafewvague<V>statementsaboutthepurposeofthemeeting.Aneffectiveagendawillensurethatparticipantsareadequatelypreparedandwillsavetimeduringthemeeting.Thefollowingquestionscanhelpyoudetermineifyouragendaprovidesagoodscript:HaveyousetBusinessEnglishUnitTheagendaisyourscriptforasuccessfulandproductivediscussion.Manyagendascontainonlyafewvague<V>statementsaboutthepurposeofthemeeting.Aneffectiveagendawillensurethatparticipantsareadequatelypreparedandwillsavetimeduringthemeeting.Thefollowingquestionscanhelpyoudetermineifyouragendaprovidesagoodscript:Haveyousetaclearobjective?Arethegoalsrealistic?IsthetimeadequateforeachWilltheagendaaccomplishthesegoals?Willtheyleadtoactionpoints?Task3SummarizingandtakingminutesforaFillintheMinutesarethewrittenrecordofwhathappenedduringameeting.Itisusuallythechairperson?sjobtoappointarecordingsecretarytotaketheminutes.Iftheagendahasbeenwellwritten,ithelpsthesecretaryinwritingtheminutesafterwardsastheyflowouttheagenda?sorderofbusiness<V>.Theyserveasareminderofwhatwasdiscussedandagreedupon.Notestakenduringthemeetingwillnotincludeeverydetailofwhatwassaid,butwillsummarizethemaindiscussionpoints,decisionsmadeandactionstobetaken.Sinceitisarecordofwhathasalreadyoccurredmostoftheverbswillbeinthepasttense.ThefollowingisanexampleoftheminutestakenforthemeetinginTask2.Theboxcontainscommonspeechverbsusedinwritingminutes.Writethemintheproperblankstocompletetheminutes.standardISOProposalsfortopmanagerwithoverallforqualityimprovement (30A.O.B.(urgentitemsProposednextmeetingdate:May18,Adjournment12:00BusinessEnglishUnitGlobalEngineering,MinutesoftheQualityBusinessEnglishUnitGlobalEngineering,MinutesoftheQualityImprovementReviewProjectTeamMeetingApril20,2007TheQualityImprovementReviewProjectTeam itsmonthlymeetingonApril20,2007intheAdministrationOfficeconferenceroom. _JohnWalker(chairperson),MikeWang,TomSunandJimJohnWalker atTheminutesoftheMarch15,2007meeting asTomSun thekeyaspectsofthenew