酒店英語(yǔ) 課件 英文 周寒瓊Chapter 4 Recreation

OrientationofRecreationTheRoleofRecreationTheRecreationCenterinahotelprovidesservicessuchasfitness,cosmetology,entertainmentaswellasamusement.It’sanimportantandindispensablecomponentofahotelwhichcanenhanceahotel’sreputationandincreaseitsturnover.Generally,inatopnotchhotel,guestscanenjoyabundantactivitiesinhealthclub,swimmingpool,tenniscourt,golfdrivingrange,karaokebar,nightclub,beautysalonandthelike.TheFitnessandRecreationDepartmentofthehotelcanbeseenasthebranchofthehotelthatcanmaketheguestsfeelhappy.Itcansupplyallkindsofentertainment.Ifaguestfeelsuncomfortableorfeelstired,hecangototheRecreationDepartmenttomakehisbodyrelax.FitnessTheFitnessCenterprovidesvisibleservicecontactsforguests.Itprovidesluxury,cleanenvironmentandprofessionalexerciseequipmentandservicetosatisfyourguests.TheassociatesneedtounderstandthefunctionoftheFitnessCenterDepartmenttobeabletoworktogetherasateamandtoprovideexcellentguestservice.AsaRevenueDepartmenttheFitnessCenterisfocusongeneratingRevenuesinareasofMembershipFees,merchandiseselling,andchargedservices.TheFitnessCenterManagerdirectsandorganizestheFitnessCenter.ShiftleaderisresponsiblefortheoperationoftheFitnessCenterintheabsenceoftheFitnessCenterManager.Allassociatesaretrainedtoobservetheguests’preferenceandrecordinlogobookinordertoimproveFitnessCenterservicestandard.SPATheOriginalconceptofSpaisreferringtobeauty,RelaxationandHealing.Whilewiththedevelopmentofthelifequality,Spaisnowmoreforwellness,whichmeansakindofmodernpursuitofabalanceandakindofstateofharmoniouswithinthebodyandsoulhealthy.AccordingtostatisticsoftheinternationalSpaAssociation,inthepastrecentyears,theglobalSpaindustryisdisplayingaremarkablerepaidgrowth,about20%upto30%yearlyincrease.AreportonAsia’sboomingSpaindustrysurveydatashowsus,inrecentyears,avarietyofSpainthemajorcitiesinAsiancountrieshasgraduallyemerged,andbecomingthemostfavoritewithagrowingnumberoffashionablepeopleandtourists.MostofdomesticfivestarhotelshavetoupgradetheirfacilitiestoprovideSpaservicestomeettheneedsguests.Chess&CardRoomThechessandcardroominthehotelisplaceforpeopletoplaychessandcardgames,andisarelativelypopularplaceforentertainment.Chessandcardroomsareopenindifferentwaysaccordingtodifferentlevels,suchasmahjong,chessclubsandsoon.MahjongisagameofChineseoriginusuallyplayedbyfourpersonswithtilesresemblingdominoesandbearingvariousdesigns,whicharedrawnanddiscardeduntiloneplayerwinswithahandoffourcombinationsofthreetileseachandapairofmatchingtiles.fitnesscenter 健身中心SPA 水療swimming 游泳sauna 桑拿golf 高爾夫bowling 保齡球tabletennis 乒乓球badminton 羽毛球tennis 網(wǎng)球volleyball 排球basketball 籃球football 足球squash 壁球billiard 桌球massage 推拿按摩beautysalon 美容沙龍arrowshooting 射箭horseriding 騎馬shadowboxing 太極chess&cardroom 棋牌室yoga 瑜伽aerobics 健美操treadmill 跑步機(jī)spinning/stationarybike動(dòng)感單車SectionsandItemsofRecreationrowingmachine 劃船器dumbbell 啞鈴barbell 杠鈴chest-expander 擴(kuò)胸器stairclimber 爬樓器benchpress 臥推spring-grip 握力器parallelbar 雙杠horizontalbar 單杠kickboxing 搏擊操pull-up 引體向上push-up 俯臥撐squat 深蹲extension 屈伸SectionsandItemsofRecreationThankyou謝謝Project1FittingRoomandSwimmingPool01WordsandExpressions02UsefulExpressions03StandardOperationProcedures04DialogueExamples05ConversationPracticecontents行業(yè)PPT模板/hangye/06SupplementaryReadingrecreation n. 娛樂(lè)cosmetology n. 美容術(shù)entertainment n. 娛樂(lè)amusement n. 娛樂(lè)，消遣indispensable adj. 不可缺少的componentn.零部件，組成部分，成分contributeto 為……作貢獻(xiàn)enhance v. 提高，增加，加強(qiáng)turnovern.營(yíng)業(yè)額，流動(dòng)，成交量diverseadj.不同的，多種多樣的abundantadj.豐富的，充裕的top-notch 拔尖的，一等的healthclub 健身中心drivingrange 高爾夫練習(xí)場(chǎng)Karaoke 卡拉OKnightclub 夜總會(huì)beautysalon 美容美發(fā)中心apparatus n.裝置，機(jī)構(gòu)，儀器stationarybike 動(dòng)感單車treadmill n. 跑步機(jī)coach n. 教練，經(jīng)濟(jì)艙lockern.更衣箱，儲(chǔ)物柜，冷藏室hygienic adj.衛(wèi)生學(xué)的，衛(wèi)生的swimmingcostume 游泳衣WordsandExpressionsWordsandExpressionsindispensable adj. 不可或缺的component n. 組成部分enhance v. 增強(qiáng)，提高reputation n. 名譽(yù)，名聲topnotch adj. 頂級(jí)的，第一流的abundant adj. 足夠的，豐富的branch n. 分支，分部supply v. 供應(yīng)，提供relax v. 休息，放松environment n. 環(huán)境professional adj. 專業(yè)的satisfy v. 滿足function n. 功能indispensable adj. 不可或缺的UsefulExpressions1.Theservicetimeisfrom8:00a.m.to6:00p.m.2.Ourswimmingpoolisopenat10:00a.m.andclosedat9:00p.m.3.Weprovidesaunaservicefrom14:00to23:00.4.Wehaveawell-equippedfittingroomwithallthelatestrecreationalsportsapparatus,suchaswallbars,stairmasterandsoon.5.Ifyouhaven'tworkedwiththisexerciseequipmentbefore,weadviseyouhaveaphysicalcheckupfirst.6.Don'tworry!Wehaveprofessionalstoensureourguests'

safety.7.Howmanygameswouldyouliketoplay?8.Wehaveanexcellentsaunawithafreesupplyoftowelsandsoap.9.Forourregisteredguests,it'sfree/onthehouse/freeofcharge/complimentary.10.Astoourregisteredguests,weonlychargefordrinksandfoods.11.Forregisteredguests,bill/accountwillbesettledwhentheycheckout.12.Howwouldyouliketopayyourbill,sir?Wouldyouliketopayitbycreditcardorincash?StandardOperationProceduresofGymOpeningandClosingProcedures

1.Opening -Openingthegateofgym -Openthepower -Openallthemachines -Checkweatherallthemachinesarewell -Opentheair-condition -Checkwhetherthedrinkingfountainswork,ensureasufficientsupplyofpapercupsforgueststouse-Guaranteegymatroomtemperaturewithin22to24degreesCelsiusinbetween

StandardOperationProceduresofGymOpeningandClosingProcedures

2.Closing -Turnoffallexerciseequipment -Cleantheearphone -Cleanthecarpet -Turnofftheair-conditionandalllights -Aftercheckbythesupervisor,locktheGymdoor. Scene1:AttheFitnessCenterC:Goodmorning.WelcometoourFitnessCenter.CanIhelpyou,sir?G:IamRyanGatesinRoom1127,andIam.Ijustwanttogetsomeinformationaboutyourfitnessandentertainmentfacilities.Couldyougivemesomesuggestions?C:Certainly,Mr.Gates.Wearefullyequippedwith,saunas,steambaths,anindoorswimmingpool,adrivingrangeandballroomsforbilliards,tabletennisandsquash.G:Soundsgreat!Couldyoutellmewhatkindsofinyourcenter?C:Youcanplaybridge,chessandcards.Wealsohavekaraokebarsandanightclub.G:Good!Whatistheservicetimeforthoseactivities?C:Forfitnessequipment,theservicetimeisfrom.Forentertainment,saunasareopenfrom6:00a.m.to11:00p.m.Andforbridgeandchess,karaokebarsandnightclub,theservicetimeisfrom.C:ClerkG:Guest下一頁(yè)along-stayguestahealthclubotheractivitiesareavailable6:00a.m.to11:00p.m.9:00a.m.to12:00p.mScene1:AttheFitnessCenterG:That'sterrific.ButIwonderifyouhavegotatenniscourtaswell.C:Yes,wehavetwotenniscourtsnexttothehealthclub.It'sbettertomakereservations.G:OK,Iwill.SinceI'mnowinChina,canyourecommendsometraditionalChineseexercisestome?C:Certainly,youmusthaveheardofTaiChi,whichareaseriesofevenandslowmovements.Actually,wearestartinganewTaiChiclass.It'sourpleasurethatyouwouldcomeandhaveatry.G:Theproofofthepuddingisintheeating.Iamconsideringjoiningthatclassrightnow.Thankyouverymuch.C:ClerkG:Guestincasetheyarefullybooked上一頁(yè)inourhealthclubtodayScene2:AttheHealthClubC:Goodmorning.WelcometoourHealthClub!G:Goodmorning.IamWillSmithinRoom1215andthisismywife.Weareconsidering.

Couldyouintroducewhatfacilitiesyouhavehere?C1:Em…SorryIamanewstaffandInotfamiliarwiththefacilities.Justamoment,sir,I'llgetthemanager.C2:It'smyhonortodoso,Mr.SmithandMrs.Smith.Ourclubisconsideredthebestofitskindinthiscity.For,wehavethelatestraceapparatus,stationarybike,rowingmachine,treadmill,rowers,stairmaster,chest-expander,barbell,dumbbell,spring-grip,andsoon.G:Isthereacoachheresupervisingtheexercises?C:Yes.WehavearesidentcoachherewhoattheHealthClub.G:Fantastic!Canwehaveatrynow?C1:Clerk1C2:Clerk2G:Gueststakingsomeexercises.bodybuildingsupervisesalltheactivitiesScene2:AttheHealthClubC:Sure,sirandMadame.Letmeshowyoutothelady'slockerroom.AndMr.Smith,men'slockerroomisoverthereofthelobby.G:Thankyouverymuch.C:Withpleasure.Iwillbeatyourserviceallthetime.Enjoyyourselves!C1:Clerk1C2:Clerk2G:GuestsontherighthandScene3:AttheSwimmingPoolC:Goodafternoon,Miss.Welcometoourswimmingpool.HowmayIhelpyou?G:Itissaidtheswimmingpoolofyourhotelisverynice.Iamwonderinghowitwillbecharged.C:For,it'scomplimentary.G:Oh,terrific!Canyoutellmewhatthedepthis?C:Certainly,Miss.Theandshallowareaisonlyonemeterindepth.G:Howoftendoyouchangewater?C:Youdon'tneedtoworryaboutthehygienicconditions.Weeveryotherday.Wejustchangeditthismorning.G:Bytheway,doyousellswimmingcostumehere?Ididn'ttakeminewithme.Youknow,Ican'twaittodipintoit.C:Yes,youcanfindthem.MayIhaveyourroomcardandwouldyoupleasesignyournamehere?C:ClerkG:Guestourregisteredguests下一頁(yè)deepestplaceis1.8meterschangewaterattheshopbesidetheswimmingpoolScene3:AttheSwimmingPoolG:Sure.Hereyouare.(Afterfillinguptheform.)C:Miss,hereisoverthere,andyoucanhaveashower.Theyarefreeofcharge.G:That'sgreat.Whenisitclosedintheevening?C:Itopensfrom6:00a.m.to11:00p.m.everyday.You'dbetterbeforeyoustart.G:I'lldothat.Thankyouforyourhelp.C:Iamalwaysatyourservice.Wishyouagoodtime.G:Thanksalot.C:ClerkG:Guestthekeytothelockerwarmupfirst上一頁(yè)P(yáng)racticeMr.Greenwhoisaregisteredguest,entersthegym.You,theclerk,gotogreethimandshowhimaround.Task1Makeupconversationsaccordingtotheinformationprovidedbelow:Ms.MaryCooperwantstolearnswimming.Shegoestothefitnesscenterandyouintroducetheswimminglessonsforher.Task2SupplementaryReadingGYMService健身房服務(wù)ServiceContent服務(wù)內(nèi)容-Assistingintheopeningorclosingoftheclub,dependingontheshiftassigned.根據(jù)班次安排，協(xié)助俱樂(lè)部的開(kāi)門或關(guān)門事宜。-CheckingthattheClubfacilitiesinworkareaaremaintainedinanattractive&cleancondition.檢查俱樂(lè)部工作區(qū)域的設(shè)施，確保整潔并有吸引力。-KeepingtheClubManagerinformedofallcomplaints,commentsandotherareasofconcern.向俱樂(lè)部經(jīng)理匯報(bào)所有投訴、評(píng)論及其它方面的問(wèn)題。-ImplementingtheClubpoliciesandproceduresforthesmoothandefficientdailyoperationoftheclub.執(zhí)行俱樂(lè)部的政策及程序，以使俱樂(lè)部的日常營(yíng)業(yè)順利有效地進(jìn)行。-Administeringthememberuseoftheexerciseprogramcardanddoingfitnessappraisals.管理會(huì)員健身卡并會(huì)員進(jìn)行健身評(píng)估。-Evaluating/determiningthemembersstartingleveltoprepareanappropriateprogramofexercisebasedontheindividual'sage,condition,medicalhistory,experience,goalsandability.Periodicallyadjustingtheexerciseprogrambasedontheprogressoftheindividual.評(píng)估或確定會(huì)員的初級(jí)健身水平，根據(jù)每一個(gè)人的年齡、身體狀況、病史、經(jīng)驗(yàn)、目標(biāo)及能力為他們分別制定適當(dāng)?shù)慕∩碛?jì)劃。同時(shí)，根據(jù)他們各自的進(jìn)展情況，對(duì)原健身計(jì)劃定期進(jìn)行調(diào)整Standards標(biāo)準(zhǔn)-Memorizethespecializedtermsandexpressions記住專業(yè)的術(shù)語(yǔ)及表達(dá)。-Doformalexamplefortheguests,informthemtheskillsofexercisesandnoticeitems.為客人做正確的器械操作示范，并告知客人鍛煉的技巧及注意事項(xiàng)。-Inspectingtheexerciseequipmentonaregularscheduletoensurethatitisinexcellentworkingorder.Reportingtothemanageranyequipmentthatneedsmaintenance定期檢查運(yùn)動(dòng)器械，確保其處于完好的工作狀況，器械如需維修，需立即報(bào)告經(jīng)理-MustatalltimesshowapositiveapproachtothepositionandHotel,whendealingwithguestswithintheHotel.AswellaswhendiscussingtheHotelwithpersonsoutsidetheproperty.在與酒店內(nèi)客人交往以及在外談?wù)摼频甑臅r(shí)候，必須始終表現(xiàn)出對(duì)職位和酒店的積極態(tài)度。ThankYou謝謝Project2SPA01WordsandExpressions02Usefulexpressions03StandardOperationProceduresofSPATreatment04Dialogueexamples05Conversationpracticecontents行業(yè)PPT模板/hangye/06SupplementaryReadingfacial adj. 面部的massage n. 按摩；推拿package n. 打包；套餐therapist n. 按摩師；理療師breathe v. 呼吸treat v. 治療disease n. 疾病circulation n. 循環(huán)slipper n. 拖鞋professional adj. 專業(yè)的reputation n. 聲譽(yù)beneficial adj. 有益的ache v. 疼痛finger n. 手指palm n. 手掌elbow n. 肘部muscle n. 肌肉tiredness n. 疲勞disappear v. 消失skin n. 皮膚moist-keeping n. 保濕moisturize v. 使?jié)駶?rùn)relieve v. 緩解tension n. 緊張soften v. 軟化WordsandExpressionsUsefulExpressions1.Couldyouexplainwhatfacialmassage/Thaimassageis?2.Whatdoesabody/facialpackageinclude?3.Youcouldtakeamoist-keepingtreatment.4.Iwouldliketohaveafacialmassage.5.Iamyourtherapisttoday.Itismyhonortoserveyouthistime.6.Justrelaxwithyoureyesclosedandbreathecalmly.7.Inordertohaveanenjoyablemassage,pleaseturnoffyourmobilephoneandkeepquiet.UsefulExpressions8.Chinesemassagecantreatmanydiseasesbyimprovingbloodcirculation.9.Themassageoilwillbeworkingonyourbodyforhalfanhour,sopleasetaketheshowerlater.10.Saunamakesyoufeelbetter.Itisgoodforyourhealth.11.Wehavedryandwetsauna.Whichdoyouprefer?12.Hotelguestswillenjoya50%discountofourSPA.13.Haveyouenjoyedyourmassage?14.Hereareyourslippers.StandardOperationProceduresofSPATreatment1.Therapistmustbeabletoexplainthetreatment.2.Furthermoreabletoanswerquestionsaboutingredientsandbenefitsofproductandtreatment.3.Therapisthastobecompetentinmakingproduct/treatmentrecommendationsbeneficialforguest.4.Confirmthattemperature,lightsandmusicareuptoguest'ssatisfaction.5.Ifmassagebooked,askaboutpressure,adjustaccordingtoguestliking,confirmpressureofthemassageatleast3times.6.Duringfacialtreatments,askaboutfeelingwhenapplyingproductapplyonface7.Usetowelskilltorespectprivacy8.Ifcustomerfeelsuncomfortablewithanyproduct,therapisthastostopandremoveproductwithtoweloraskcustomertotakeashower9.Ifcustomer'sphonerings,askcustomerifshewouldliketoanswer10.AdapttreatmentsaccordingtoGuestspreferences.11.MakesurethatanyspecialrequestsmadebytheGuestareadheredto.12.Turncustomeroverwithtowelskill.13.Usetowelskilltocoverchestwhenmassagestomach.StandardOperationProceduresofSPATreatment14.Enquirefirst,beforeproceedingtosensitiveareas:stomach,breast...15.Makesurethatnootherpartsofthebodyexcepthandscomeincontactwithcustomer.16.Focusontheareascustomerisconcernedabout.17.Avoidtodropoilorwateroncustomer'sskin.18.Nailhavetobekeptshort,handswarm.19.Minimizeallnoiseinthetreatmentroomsduringtreatments.20.Ensureroomsarecorrectlypreparedinadvancetoavoidhavingtoleavetheroomtogetsupplies.21.Don'tleavetheroomatanytime.StandardOperationProceduresofSPATreatmentScene1:TakingaMassageA:Goodevening,madam.HowmayIhelpyou?G:Yes,Iheardthe.I'dliketohaveatry.A:Rightyouare.Thetherapisthereisvery.Andtheserviceenjoysagoodreputationamongtheguests.Mostofourguestsare.Inaddition,massageis.G:Recently,Ihavebeenfeelingverytired,especiallymybackandneckachealot.A:Doyouworkalongtimeoncomputereveryday?G:Yes,morethansixhoursadayatleast.Couldyouforme?A:Yes,it'smypleasure.WehaveChinesemassage,Thaimassageandfacialmassage.Asforyourcondition,IsuggestyoutakeaChinesemassage.G:aboutChinesemassage?A:AttendantG:Guest下一頁(yè)massagehereiswonderfulskillfulandprofessionalrepeatedguestsbeneficialtohealth.recommendsomemassageWhat'sspecialScene1:TakingaMassageA:Thetherapistgivesthemassagetotheguestswiththeirfingers,palmsorevenelbowstopresshardonyourmuscles.Inthisway,itisthebloodcirculation.Ibelieveafterthemassageyourtirednesswilldisappearatonce.G:Soundsgreat!Howmuchdoyouchargeforit?A:500yuanperhour.Andourin-houseguestcan.G:Ok.I'lltryit.A:Thisway,please.Iwillarrangeourheadtherapistforyourightaway.G:Thanks.A:AttendantG:Guestveryusefultoimprove上一頁(yè)enjoya20%discountScene2:HavingaFacialTreatmentA:Goodafternoon,madam.WelcometoourSPAcenter.HowmayIhelpyou?G:Yes,thisismyfirsttimetobehere.Iwantaandcanyouintroduceyourservice,please?A:Sure.Pleaseallowmetofirst.(checking……)Oh,yourskinisquitedry.Well,itisautumnnow,andtheweathergetssodrythatpeople'stoo.Youcouldtakeafacialmoist-keepingtreatment.G:Howwouldyoudoit?A:First,wewilldoathoroughcleansingwithyourfaceandremovethedeadcells.Thenwewillmassageyourfaceandnecktoimprovethecirculationandrelievethetension,followedbyamasktomoisturizeandsoftentheskin.G:That'sexactlywhatIwant.Howlongdoesit?A:Thewholeservicewill,and600yuanintotal.G:OK,I'llgetit.A:Thiswayplease.A:AttendantG:GuestfacialtreatmentcheckyourskinskinbecomesdrywithourspecialoiltakeandhowmuchdoesitcostlastaboutonehourPracticeMissBrownisaguestinSheratonGrandHotel.ShewentsightseeingaroundtheWestlakeinHangzhouforthewholeday.NowshefeelsexhaustedandgoestotheSPACenterforrelaxing.AsaSPAattendant,introducetheSPAserviceandrecommendproperservicetoher.Task1Makeupconversationsaccordingtotheinformationprovidedbelow:Ms.MaryCooperwillattendapartyintheevening,butshefeelsherskinisverydry.Sointheafternoon,shegoestotheSPAcenterforafacialmassageandmakeup.Shewantstomakeherselflookrefreshedattheparty.Makeupadialoguebasedontheaboveinformation.Task2SupplementaryReadingOperatingPhilosophy營(yíng)運(yùn)核心哲學(xué)-ThedesignoftheShineSpainSheratonistakeninfluencesfromallovertheEastandtheWestandcombinedInteriorsarevibrantandinspiredbyclassicelementsoftheRegencyperiodadaptedtomodernlifestyles.Spacesareenhancedwithlushcolors,materialsthatsparkleandgleamandlivelydetailstocreatetheperfectsettingforguestscomeintothenatureandconnect.喜來(lái)登之炫逸水療充分融合東西方特色，它將現(xiàn)代都市活力與古典東方元素完美結(jié)合。其空間設(shè)計(jì)利用色彩搭配得到提升，細(xì)節(jié)裝飾豐富生動(dòng)，別具情調(diào)的氛圍令客人仿佛置身大自然。-ShineforSheratonwasdevelopedexclusivelyforSheratonbyStarwoodHotels'in-housespa