《實用商務英語》Unit

UnitLearningOutlineforPracticalBusinessEnglishIntroductionFundamentalsofBusinessCommunicationBusinessEnglishVocabularyandGrammarBusinessLetterWritingBusinessoralexpressioncontents目錄DifferencesandAdaptationinBusinessCultureBusinessEnglishLearningResourcesandToolscontents目錄01Introduction03UnderstandingBusinessCultureLearningBusinessEnglishhelpstounderstandthecultureandetiquetteofbusinesscommunications01GlobalCommunicationBusinessEnglishisessentialforeffectivecommunicationintheglobalbusinessenvironment02ProfessionalDevelopmentMasteringBusinessEnglishcanenhancecareerprospectsandopenupopportunitiesforprofessionaldevelopmentTheImportanceofBusinessEnglishLanguageSkills:Todevelopexpertiseinlistening,speaking,reading,andwritingskillsspecifictothebusinesscontextCommunicationStrategies:Tolearneffectivecommunicationstrategiesfornegotiation,presentation,andresolvingconflictsinbusinesssettingsCrossCulturalUnderstanding:TogainanunderstandingofculturaldifferencesinbusinesspracticesandetiquetteVocabularyandGrammar:ToexpandbusinessrelatedvocabularyandgraphthegrammarstructurescommonlyusedinbusinessEnglishThelearningobjectivesofthiscourseActiveLearningEngageininteractivelearningactivitiessuchasroleplays,simulations,anddiscussionstopracticebusinessEnglishUtilizeonlineresources,businessEnglishtextbooks,andpodcaststosupplementclassroomlearningApplylearnedskillsandknowledgetorealworldbusinessscenariosthroughinternships,part-timejobs,orvolunteeropportunitiesSeekfeedbackfromteachers,classes,andnativespeakerstoimprovepromotion,fluency,andaccuracySelfStudyRealWorldApplicationSeekFeedbackLearningmethodsandsuggestions02FundamentalsofBusinessCommunicationBusinesscommunicationreferstotheexchangeofinformationwithinandoutsideanorganization,aimingtoachievespecificbusinessobjectivesDefinitionBusinesscommunicationcanbeclassifiedintodifferenttypes,includingbutnotlimitedtointernalcommunication(e.g.,memories,emails,meetings),externalcommunication(e.g.,pressreleases,advertisements,negotiations),andformalandinformationcommunicationTypesThedefinitionandtypesofbusinesscommunicationEtiquetteBusinessetiquetteinvolvesfollowingceriumrulesandprotocolstoshowrespectandprofessionalism,suchasusingappropriatemeetings,beingfunctional,anddressingappropriatelyPrinciplesTheprinciplesofbusinesscommunicationincludeclarity,consistency,correctness,completeness,course,andconsiderationTheseprinciplesensurethatmessagesareunderstandingcorrectlyandeffectivelyEtiquetteandPrinciplesinBusinessCommunicationWritingSkillsGoodwritingskillsareessentialforeffectivebusinesscommunicationThisincludeswritingclearandconsensusemails,reports,andproposalsSpeakingSkillsSpeakingskillsarealsocriticalforbusinesscommunication,astheyinvolvedeliveringpresentations,participatinginmeetings,andnegotiatingwithclientsorsuppliersListeningSkillsListeningskillsareoftenoverlookedbutequallyimportantinbusinesscommunicationGoodlistenerscanunderstandandrespondtotheneedsandconcernsofothers,whichisessentialforbuildingtrustandmaintaininggoodrelationshipsLanguageskillsinbusinesscommunication03BusinessEnglishVocabularyandGrammarTerminologyrelatedtofinance,accounting,marketing,andmanagementVocabularyfordescribingcompanystructure,jobroles,andresponsibilitiesPhrasesandexpressionsusedinbusinessemails,meetings,andpresentationsWordsandphrasesrelatedtobusinessetiquetteandprofessionalconductCommonVocabularyinBusinessEnglish010204KeypointsofbusinessEnglishgrammarUseofformalandinformationlanguageinbusinesscommunicationsUnderstandingandusingcomplexpresencestructuresMasteringverbtensionsandaspectsforaccuratecommunicationEffectiveuseofpassivevoiceandmodalverbsinbusinesswriting03CommonabrasionsusedinbusinessdocumentsandemailsIdeasandphrasesspecifictothebusinessworldandtheirmeaningsUnderstandingandusingjargonrelatedtospecificindustriesLearningtointerpretandusecolloquialismsinbusinesssettings01020304AbbreviationsandperiodsinbusinessEnglish04BusinessLetterWritingHeadingSalutationBodyClosingThebasicformatofbusinesslettersIncludesthesender'saddress,date,andrecipient'saddressConsistsofoneormoreparagraphsdiscussingthepurposeoftheletterBeginswithanappropriatemeeting,followedbytherecipient'stitleandlastnameConclusionswithapointphraseandthesender'ssignatureABCDWritingSkillsforBusinessLettersClearanddecidelanguageUseplainlanguagetocommunicateeffectivelyandavoidverbosityStructuredlayoutOrganizetheletterwithclearheadingsandparagraphstoenhancereadabilityFormaltoneMaintainaprofessionalandcoursetonethroughtheletterProofreadingCheckforgrammar,spelling,andpunctuationerrorsbeforesendingExamplesofdiversebusinesslettersInquirylettersUsedtorequestinformationormakeinquiriesaboutproductsorservicesComplaintlettersUsedtoexpressdissatisfactionwithaproductorserviceandrequestaresolutionCoverlettersAccountresumesandapplications,highlightingtheapplication'squalificationsandinterestinthepositionSaleslettersUsedtopromoteproductsorservicesandsuperviserecipientstomakeapurchase05BusinessoralexpressionIntroducingyourselfandyourcompanyBeingabletoconfidentlyandclearlyintroduceyourselfandyourcompany,includingitshistory,mission,andkeyproductsorservicesDescribingproductsandservicesBeingabletoexplainthefeatures,benefits,andusesofyourproductsorservicesinawaythatisbothinformativeandengagingHandlingroutinebusinesstasksThisincludesbeingabletomakephonecalls,sendemails,andschedulemeetingsinaprofessionalandeffectivemanagerOralexpressionskillsinbusinesssituationsSpeedsandDiscussionsinBusinessMeetingsBeingabletochairmeetingseffectively,ensuringthattheyrunsmoothly,arewellstructured,andachievetheirobjectivesChairmeetingsBeingabletogiveclear,concise,andwellstructuredpresentationsonbusinesstopics,usingvisualaidseffectivelyDeliveringpresentationsThisinvolvesbeingabletocontributetodiscussionsinameaningfulway,askingrelevantquestions,andofferingconstructivefeedbackParticipatingindiscussionsArticulatingyourpositionBeingabletoclearlyandconfidentlystateyourpositiononkeyissues,backedupwithrelevantfactsandfiguresListeningandunderstandingtheotherpartyThisinvolvesbeingabletoactivelylistentotheotherparty,understandingtheirposition,andidentifyingareasofagreementandagreementReceivingagreementsandresolvingconflictsBeingabletonegotiateeffectively,findingcommongroundandresolvingconflictsinawaythatissatisfactorytobothpartiesOralexpressioninbusinessnegotiations06DifferencesandAdaptationinBusinessCultureLanguageandcommunicationstyles:Businessculturesvarywidelyintermsoflanguageuse,tone,andcommunicationstylesSomeculturespreferdirectandassertivecommunication,whileothersemphasizedirectnessandpolarityBusinessetiquetteandprotocols:Eachcountryhasitsownsetofbusinessetiquetteandprotocolsthatgovernmentmeetings,greetings,giftgiving,andotherbusinessinteractionsDecisionmakingprocesses:DecisionmakingprocessesalsohavebufferacrossculturesSomeculturesemphasizeconsensusandgroupdecisionmaking,whileotherspreferindividualdecisionmakingandautonomyWorkplacevaluesandnorms:Workplacevaluesandnorms,suchasfunctionality,dresscode,andattributestowardshierarchyandauthority,canalsovarysignificantlyamongculturesDifferencesinbusinesscultureamongdifferentcountriesResearchandunderstanding:ItisessentialtoresearchandunderstandthebusinesscultureofthecountryyouareworkingwithtoavoidculturalfauxpasandmisunderstandingsAdaptationandflexibility:BeingadaptableandflexibletodifferentculturalnormsandwaysofdoingbusinessiscrucialforsuccessfulcrossculturalinteractionsClearandopencommunication:ClearandopencommunicationisessentialtoovercomelanguagebarriersandculturaldifferencesItisimportanttobepatientandwillingtoexplainandclarifyinformationasneededCulturalsensitivitytraining:ProvidingculturalsensitivitytrainingtoemployeescanhelpthemdeveloptheskillsandknowledgeneededtoworkeffectivelyinacrossculturalenvironmentStrategiesforDealingwithDifferencesinBusinessCultureAvoidanceassessingsimilarity:DonotassumethatbusinesspracticesandcustomsarethesameinallculturesBepreparedtocounterdifferencesandadaptaccordinglyBeawareofnon-verbalcommunication:Nonverbalcommunication,suchasstyles,socialexpressions,andbodylanguage,canvarywidelyacross