unit-4-work-place-communication市公開(kāi)課一等獎(jiǎng)省賽課微課金獎(jiǎng)?wù)n件

1/108ApproachingWorkplaceWorkplaceCommunicationMiniTextTextGrammarReviewAppliedWritingSyndicateActivities2/108Task1Workinpairs.LookatthisorganizationchartofaUnilevercompany.Discusstheresponsibilitiesofthedepartmentslistedbelowandputtherightdepartmentintherightbox.ApproachingWorkplaceBackSales HumanResourcesCommercialProduction Marketing ITDepartments:3/108Task1BackApproachingWorkplaceCommercialMarketingSalesITProduction4/108BackDepartmentsResponsibilitiesDealingwithmanagementofpeopleincludingrecruitment,training,salariesandwelfareofthestaffInUnileverthisdepartmenthasverybroadfunctionscoveringfinance,distribution,supplychain,etc..Responsibleforcreation,pricingandpromotion(advertising)ofproductsResponsibleforsellingtheproduct/serviceResponsibleforthecompany’scomputersandnetworkResponsibleformakingproductsHumanResourcesCommercialMarketingSalesIT(InformationTechnology)Production5/108Identifytheresponsibilitiesofthesestaffandputthemintherightdepartmentonthechart.SalaryOfficerTrainer DeliveryOfficerBrandOfficerCreditControllerQualityControllerWorkshopSupervisorSoftwareEngineerOrderClerkMediaSupervisorSalesRepNetSupervisorTask2Back6/108Task2BackApproachingWorkplaceCommercialMarketingSalesITProductionTrainerCreditControllerDeliveryOfficerMediaSupervisorBrandOfficerOrderClerkSalesRepSoftwareEngineerNetSupervisorQualityControllerWorkshopSupervisor7/108WorkplaceCommunicationBack8/108Youwillhearfivestatements.Listentothemcarefullyandmatcheachstatementwiththecorrespondingpicture.Statements

1

2

3

4

5PicturescedabBack9/108Listentothestatementsagainandchoosethebestansweraccordingtowhatyouhear.1.WhichdepartmentisTracyworkingin?a.HRdepartment. b.ITdepartment.c.Productiondepartment. d.Administrationdepartment.2.WhatqualitydoesitrequiretobeanaccountantintheFinancedepartment?a.Goodwithhands. b.Verycareful.c.Verypatient. d.Goodwithfigures.Back10/1083.WhatisShirleyresponsiblefor?a.Sellinggoods. b.Recruitingandtrainingnewstaff.c.Distributingproducts. d.Salariesandwelfare.4.WhatisMike’sjobresponsibility?a.Sellinggoods. b.Meetingclients.c.Distributingproducts. d.Solvingcomputerproblems.5.WhichdepartmentdoesJimworkin?a.DistributionDepartment. b.ITDepartment.c.ProductionDepartment. d.SalesDepartment.ScriptsBack11/108UsetheRightWordHerearetwogroupsofwordsfrequentlyusedincompanyinternalcommunication.Ineachgroup,deleteonewordwhichdoesnotgowiththeoneinthecircle.reporttothelinemangertheleaderthebossthesubordinateresponsibleforajobacompanyanhonoramistakeBack12/1081.TracyisaworkerintheProductionDepartment,andsheismakingchocolate.2.ToworkasanaccountantintheFinanceDepartment,oneshouldbegoodwithnumbers.3.AsanAssistantManageroftheHumanResourcesDepartment,Shirleyisinchargeofrecruitingandtrainingnewemployees.4.MikeisacomputerengineerworkingintheITDepartment,andhesolvescomputerandInternetproblems.5.Jim,workingintheDistributionDepartment,isresponsibleforthedeliveryoforder.ScriptsBackWorkplaceCommunication13/108ListeningInSituation:Billisasalesrep.HeistalkingtoHelen,MarketingAssistant,aboutorganizingapromotioninWal-Mart.Listentothemodeldialogueandfillintheblankswithwhatyouhear.Back14/108ModelDialogueBill:HeyHelen,IwaswonderingifyoumarketingguyscouldpossiblyarrangeapromotionforusinWal-Mart?Helen:ApromotioninWal-Mart?_______________________?Bill:Well,youknow,thesalesinthisoutlethavefalleninthelastthreemonths,soweare_____________________toincreasesales,andalsotofurtherenhanceourbrandawareness.Helen:Oh,Isee.Then________________________?Bill:First,weneedfivepromotiongirlstohelp.Thenweneed20bigpostersandaboutleaflets.Helen:Possible.________________________doyouneedforthediscountedproductsandfreegifts?Bill:Weestimatethatthecostfordiscountedproductsis$,andfreegifts,$800.Helen:Um…Ok.Youneedto___________________.We’lllookatit.ListeningInWhat’sitforconsideringapromotionwhatcanIdoforyouWhatbudgetsendmeaproposalBack15/108Listentothemodeldialogueagainandcheckyouranswers.Thenpracticethedialogueandtrytorole-playitwithyourpartner.Whenyourole-playit,youareexpectedtousetheMindMapbelow,butdoNOTlookatthemodeldialogue.SpeakingOutScriptsBack16/108Back17/108Bill:HeyHelen,IwaswonderingifyoumarketingguyscouldpossiblyarrangeapromotionforusinWal-Mart?Helen:ApromotioninWal-Mart?What’sitfor?Bill:Well,youknow,thesalesinthisoutlethavefalleninthelastthreemonths,soweareconsideringapromotiontoincreasesales,andalsotofurtherenhanceourbrandawareness.Helen:Oh,Isee.ThenwhatcanIdoforyou?Bill:First,weneedfivepromotiongirlstohelp.Thenweneed20bigpostersandabout

leaflets.Helen:Possible.Whatbudgetdoyouneedforthediscountedproductsandfreegifts?Bill:Weestimatethatthecostfordiscountedproductsis$,andfreegifts,$800.Helen:Um…Ok.Youneedtosendmeaproposal.We’lllookatit.ScriptsBack18/108ListentothedialogueandfillinthemissinginformationonthefollowingMindMap.Situation:Dorisisasalesrep.SheistalkingtoDistributionManagerJohnaboutthedeliveryofaclient’sorder.ListeningInBack19/108waitinglistthreedaysprioritizedistributethecomingtyphoonBack20/108Listentothedialogueagainandcheckyouranswers.Thenrole-playitwithyourpartnerbyusingtheaboveMindMap.SpeakingOutScriptsBack21/108Doris:Goodmorning,John.Couldyoupleasecheckthedeliveryoforder

No.T3697?Myclientispushingme.John:Morning,Doris.Yourorderisonthewaitinglist.Itwillbedeliveredinthreedays.Doris:Wouldyoumindexplaininghowordersarehandledinyourdepartment?John:Ok.First,wegetordersfromyousalesreps.Then,weprioritizethembytheirimportance.Last,wedistributethembydifferentmeansoftransportation.Doris:MayIaskwhymyorderisnotontopofthelistsincemyclientisaVIP?John:Yourorderistobedeliveredbyshipment.Thepaperworkforshipmenttakeslongerthantrucks.Besides,thecomingtyphoonalsocontributestothedelay.Doris:Understood,butpleasepushyourguystoprocessitfaster.Thankyou.ScriptsBack22/108Task1ReadthefollowingMiniTextandfindthewordorexpressionthatmatchesthecontextmeaninggiven.a)_____________:someonewhouseshis/herstrengthorpowertofrightenorhurtsomeoneweaker b)_____________:tryingtocontrolothers’behavior c)_____________:somethingthatneedsalotofskills,energyanddeterminationtodealwithd)_____________:someonewhoworksinthesamedepartmentororganizationasyou e)_____________:todecidethatyouwillnotbeangrywithsomeonewhohasoffendedyou f)_____________:toescapefromadangeroussituationorplaceveryquicklybullycontrollingchallengecolleagueforgivefleeMiniTextBack23/108DealingWithaBadBossYou’retired.You’refrustrated.You’reunhappy.Youaresufferingfromyourboss.He’sabully,controlling,selfish,ordifficulttoplease.Hetakescreditforyourwork,butneverprovidespositivefeedbackorsupportsyouinyourwork.

1BackNoteHe’sabadboss,badtothebone.Dealingwithalessthaneffectivemanager,orjustsimplyabadboss,isachallengemanyemployeesface.Regardlessofthecharacterofyourbadboss,theseideaswillhelpyoudealwithhim.2WordTips2124/108Talktothisboss.Tellhimwhatyouneedfromhimintermofdirection,feedbackandsupport.Bepoliteandfocusonyourneeds.

Findoneofyourcolleagueswhohasexperiences.Perhaps,hemayofferyousomegoodadviceorhelp.Iftheseactionsdonotwork,gotoyourboss’sbossandaskforhelp.Understandthatthisisyourlasttry,asyourcurrentbossmayneverforgiveyouifyoutakeyourissuesuptheline.Ifnothingchangesdespiteyourbestefforts,fleeingisalwaysanoption.Youmaywanttoconductyourjobsearchsecretly,butunderthecircumstances,itmaybetimeforyoutogo.3Back4563WordTips25/108bullyn.恃強(qiáng)欺弱者 controllingadj.愛(ài)控制challengen.挑戰(zhàn) colleaguen.同事，同僚forgivev.原諒 fleev.逃走，逃跑BackWordTips26/108Hetakescreditforyourwork…他把你做工作歸功于自己。takecreditfor:因…而得到好評(píng)，邀功Shewilltakecreditforyoursuccessesandscapegoatyouforherfailures.她會(huì)搶你功，并會(huì)讓你成為她失敗替罪羊。BackNote27/108bullyn.恃強(qiáng)欺弱者 controllingadj.愛(ài)控制challengen.挑戰(zhàn) colleaguen.同事，同僚forgivev.原諒 fleev.逃走，逃跑BackWordTips28/108TranslationofMiniText你疲憊，你氣餒，你不開(kāi)心，你遭受著上司折磨。他是一個(gè)專(zhuān)橫霸道，控制欲強(qiáng)，自私自利，挑剔他人人。工作是你做，他卻邀功，他從不必定你工作，不支持完成你工作。他是個(gè)很糟糕上司，糟糕透頂了。與工作效率不高經(jīng)理，或是與非常糟糕上司相處，是許多員工面臨挑戰(zhàn)。不論你上司是何種性格，這些提議有利于你與他打交道。Back怎樣與糟糕上司打交道29/108TranslationofMiniText與他交談，告訴他你在定位，反饋以及支持方面需要什么。要有禮貌并重點(diǎn)放在你需求上。找到一個(gè)有類(lèi)似經(jīng)驗(yàn)同事，或許他會(huì)提供給你一些好提議或幫助。假如這些都無(wú)濟(jì)于事，那么去找你上司上司尋求幫助。不過(guò)，你要明白這是最終一搏，因?yàn)檫@么跨級(jí)越界，很可能你現(xiàn)任上司是無(wú)法原諒你。假如做了最大努力還是改變不了什么，逃離是一個(gè)選擇。你可能想私下找工作，不過(guò)在這種情況下，或許是時(shí)候離開(kāi)了。Back30/108Back1.He’sabadboss,badtothebone.tothebone：extremely到極點(diǎn)，徹骨地e.g.Thesoakingclotheschilledmetothebone.濕透衣服使我感到寒心刺骨。Romantictothebonemanisrare,heisjustforyouinfavorofit.浪漫到骨子里男人是很稀少，他不過(guò)是在討你歡心而已。Translation:他是個(gè)很糟糕上司，糟糕透頂了。(Theend)LanguagePoints31/108Back2.Regardlessofthecharacterofyourbadboss,theseideaswillhelpyoudealwithhim.Regardlessof:withoutbeingaffectedorinfluencedbyanythingelsethathappensorexists不顧，不論e.g.Wewillcontinuetherace,regardlessoftheweather.不論天氣怎樣，我們將繼續(xù)比賽。Theywillcarryoutthisexperimentation,regardlessofwhathappen.不論發(fā)生什么，他們都將完成這個(gè)試驗(yàn)。Translation:不論你上司是何種性格，這些提議有利于你與他打交道。LanguagePoints(Theend)32/108Back3.…butunderthecircumstances,itmaybetimeforyoutogo.underthecircumstances:consideringthesituationwasdifficultorusual在…情況下；考慮到…e.g.It’samazingthattheydidsowellunderthecircumstances.他們?cè)谀欠N情況還能做那么好，太神奇了。

UnderthecircumstancesIcannotbuythehouse.在這種情況下我不能買(mǎi)這所房子。Translation:不過(guò)在這種情況下，或許是時(shí)候離開(kāi)了。LanguagePoints(Theend)33/108WorkwithyourpartnerandanswerthefollowingquestionsaccordingtotheMiniText.Task2PairWork1.What’sachallengemanyemployeesfaceaccordingtotheText?2.Fromwhomcanwegetgoodadviceorhelpwhendealingwithabadboss?Dealingwithabadbossisachallengemanyemployeesface.Fromacolleaguewhohassuchexperience.Back34/108PairWork3.Accordingtothetext,what’syourlasttrywhentheactionsyouhavetakendonotwork?4.Whenalltheeffortsfail,whatactionshouldyoutake?5.What’sthemainideaoftheMiniText?Gotoyourboss’sbossandaskforhelp.Whenalltheeffortsareinvain,fleeingisalwaysanoption.Thispassagemainlytellsusfourideastohelpdealwithabadboss.Back35/108ReadingTextReadytoGo!ComprehensionTask1Task2TranslationTask1Task2VocabularyTask1Task2TextBackNewWords36/108BackNewWordsregardlessadv.不論怎樣；不論怎樣encounterv.碰到(困難,危險(xiǎn)等)conflictn.矛盾，沖突primadonnan.妄自尊大,愛(ài)發(fā)脾氣人offendern.犯罪者;冒犯者rushv.沖，奔emergencyn.緊急情況；緊急事件deliveryn.送貨；交付slidev.悄悄移動(dòng)；悄悄放入creditn.信貸；貸款invoicen.發(fā)票quotev.報(bào)價(jià)hostilityn.敵意；

敵對(duì)狀態(tài)disregardv.漠視，輕視PhrasesandExpressionsregardlessof不論，不考慮bearmedwith用…做裝備；備有asto至于putaside放置一旁邊；不理會(huì)inreturn作為回報(bào)；作為報(bào)答37/108Readytogo!Cross-departmentConflictsandCommunicationIntroductionAlmostallbusinesseshaveinternalconflictsbetweensales,distributionandadministration.Cross-departmentConflicts1.DistributionManager:primadonnas

Salespersonslastminutepersonsdisobey______________①SkimtheTextforthekeypointsandfillintheoutlinewithnecessaryinformation.companyrulesReadingTextBack38/108Readytogo!2.Salesperson:

difficulttocooperatewithDistributionManagernoconceptof_________________②

usepowerwrongly3.CreditManager:likeschoolkidsSalespersonsnotfillingouttheir_________________③properlyquotewrongpricestocustomersConclusion1.Allstaffare________________④toeachother.2.Theyhavethecommongoal--____________________⑤.customerservicecreditapplicationsinternalcustomersReadingTextBackservingtheircustomers39/108

Cross-departmentConflictsandCommunication

NomatterwhereIwork,regardlessoftheregionofthecountry,there’sonesituationIencounterthatalmostallbusinesseshaveincommon--somedegreeofinternalconflictsbetweensales,distributionandadministration.Lookatthesedialoguesfirst:DistributionManager:“Thosesalesguysareprimadonnas.There’sone-Kevin-whoistheworstoffenderofall.He’llalwaysrushintomyofficeatthelastminutewithanemergencydeliveryoneofhiscustomersabsolutelyhastohavethenextmorning.Heisalwaysarmedwitheveryreasonimaginableastowhyhecouldn’tgivememorenotice,butthebottomlineisthathewantsmetoputasideanothercustomer’sorderandslidehiscustomerinitsplace.

Ican’tpossiblydomyjobwheneveryorderheentersisanexceptiontotherule.”1212Back34540/108

Salesperson:“GettingourdistributionmanagertocooperateisthebiggestproblemIfaceeveryday.Hehasnevergraspedtheconceptofcustomerservice.Hedoeseverythinginhispowertokeepmefromtakingcareofmycustomers’needs.JustlastweekhetoldmethatIhadtogetonaschedulelikeeveryoneelseormycustomerscouldjustwait.”CreditManager:“Thesesalespeoplearoundherearelikeabunchofgradeschoolkids.Theypracticallyneverfillouttheircreditapplicationsproperly.Andwhenitcomestocredits,weneedafull-timepersontocorrecttheirmistakes.Customersareforeverrefusingtopayinvoicesbecausethey’repriceddifferentlyfromthepricestheywerequoted.”34Back6789101141/108

Soundfamiliar?Couldthisbeyourorganization?What’swronginthesecompaniesandwhat’scontributingtosomuchhostilityarecustomer-servicerelated.Notexternalcustomers,butinternalcustomers.

ThedistributionmanagerseesKevinasaselfishandinconsideratesalespersonwhototallydisregardsthesystemsthedistributiondepartmenthasdesigned.Ofcourse,thedistributionmanagerispartlycorrect.Kevindoesappeartobealastminutesortofperson.There’salsosometruthinthecreditmanager’scriticismofthesalespeople.Bynature,manysalespeoplearebetteratbuildingcustomerrelationshipsthantheyareatpaperwork.7Back5612131442/108

However,Kevinisalsoaninternalcustomertodistributionandadministration.Kevingeneratesthesalesandgrossprofitthatmakethedistributionandadministrationjobnecessary.WithoutKevin-andotherslikehim-thiscompanywouldnotneedadistributiondepartmentoracreditmanager.And,inreturn,distributionandadministrationarealsointernalcustomersofthesalesforce.Withouttheirwillingnesstoservicecustomers,salespeoplearehelpless.

Ithelpswhenemployeesinvariousdepartmentstaketimetounderstandthatdifferenttalentsarerequiredtoperformdifferentjobs,andthattheyhavethecommongoal-servingtheircustomers,bothexternalandinternal.Back8915161743/108LanguagePoints1.(Para.1)NomatterwhereIwork,regardlessoftheregionofthecountry,there’sonesituationIencounterthatalmostallbusinesseshaveincommon–somedegreeofinternalconflictsbetweensales,distributionandadministration.

Paraphrase:WhereverIwork,inspiteoftheregionofthecountry,Ialwayscomeacrossonesituationwhichalmostallcompanieshave—somedegreeofinnerdisagreementsbetweensales,distributionandadministration.Back(Tobecontinued)44/108LanguagePointsnomatterwhere:everywhereoranywheresomeonedoessomething,inanyplace不論在哪里e.g.NomatterwhereIam,I’malwaysthinkingofyou.不論我在什么地方，我總是想著你。

Nomatterwherehewent,hetookhisdogwithhim.他不論走到哪里都要帶上他狗。regardlessof:inspiteof,withouttakingintoaccount不論，不考慮e.g.Wewillcontinuetherace,regardlessoftheweather.不論天氣怎樣，我們都將繼續(xù)比賽。

Theremustbeequalityofrightsforallcitizens,regardlessofnationality.不分民族，全部公民權(quán)利均等。(Tobecontinued)Back45/108LanguagePointshavesth.incommon:tohavethesamefeaturesassomethingelse與某事物有共同點(diǎn)tohavethesameinterestsoropinionsassomeoneelse與某人有共同點(diǎn)e.g.Thisareaobviouslyhasalotincommonwithotherinner-cityareas.這個(gè)地域顯然和其它內(nèi)城區(qū)有許多共同點(diǎn)。

We’vegotsuchalotincommon.我們有那么多共同點(diǎn)。StructureAnalysis:“NomatterwhereIwork”isanadverbialclauseofconcession.Translation:不論我在哪兒工作，也不論是在這個(gè)國(guó)家哪個(gè)地域，我發(fā)覺(jué)有一個(gè)情況在全部企業(yè)都普遍存在，那就是銷(xiāo)售、儲(chǔ)運(yùn)和行政之間內(nèi)部沖突。(Theend)Back46/108LanguagePoints2.(Para.2)Thosesalesguysareprimadonnas.primadonna:atemperamental,conceitedperson妄自尊大,愛(ài)發(fā)脾氣人

e.g.Weallknowheisaprimadonna.我們都知道他是一個(gè)妄自尊大人。Translation:那些銷(xiāo)售人員太妄自尊大了。(Theend)Back47/108LanguagePoints3.(Para.2)He’llalwaysrushintomyofficeatthelastminutewithanemergency

deliveryoneofhiscustomersabsolutelyhastohavethenextmorning.Paraphrase:He’llalwaysrushintomyofficeatthelastmomentwithanurgentorderwhichneedstobefirstdeliveredtooneofhiscustomersonthenextmorning.emergencydelivery:adeliverythatneedstobedealtwithinpriority緊急送貨單e.g.Heisbusyindealingwiththoseemergencydeliveries.他正忙于處理那些緊急送貨單。(Tobecontinued)Back48/108LanguagePointsStructureAnalysis:“oneofhiscustomersabsolutelyhasto...”isanattributiveclausewhichmodifiestheantecedent“emergencydelivery”.Translation:他總是在最終一刻帶著一份緊急送貨單沖進(jìn)我辦公室，他客戶(hù)急需第二天“優(yōu)先出貨”。(Theend)Back49/108LanguagePoints4.(Para.2)Heisalwaysarmedwitheveryreasonimaginableas

towhyhecouldn’tgivememorenotice,butthebottomlineisthathewantsmetoputasideanothercustomer’sorderandslidehiscustomerinitsplace.Paraphrase:Heisalwayspreparedwitheverypossiblereason,explainingwhyhecouldn’ttellmeearlier.Butthepointisthathewantsmetocancelanothercustomer’sorderbuttoputhisownintotheplaceinstead.(Tobecontinued)Back50/108LanguagePointsbearmedwithsth.:beequippedwithsth.用…做裝備；備有e.g.Hewasarmedwithallthematerialsbeforemeetingthemformally.在與他們正式見(jiàn)面前，他已準(zhǔn)備好全部資料了。asto:about,concerningsomeoneorsomething關(guān)于，至于e.g.Thereissomedoubtastowhethertheinformationistotallyaccurate.關(guān)于消息是否完全準(zhǔn)確存有一些懷疑。(Tobecontinued)Back51/108LanguagePointsgivesb.notice:totellsomeoneofficiallythatyouintendtodosomething通知(告訴)某人e.g.Hegavehissecretarynoticehewouldgoonabusinesstripfortwoweeks.他告訴秘書(shū)他將要出差兩周。thebottomline:①themostimportantfactororissueinasituation最基本事實(shí)；關(guān)鍵問(wèn)題②thelowestpriceorconditionsomeoneispreparedtoacceptwhentheyaretryingtoreachanagreementwithsomeoneelse某人能接收最低條件；底線(xiàn)(Tobecontinued)Back52/108LanguagePointse.g.Thebottomlineiswhethertheproductcanattractthecustomers.關(guān)鍵問(wèn)題是產(chǎn)品能否吸引客戶(hù)。Wehavetofindoutwhattheterrorists’bottomlineis.我們必須了解到恐怖分子底線(xiàn)是什么。putaside:tomove(anobject,etc.)tooneside；toignore

放置一旁；不理會(huì)e.g.Weshouldputasideourdifferencesanddiscussthethingswehaveincommon.我們應(yīng)該拋開(kāi)分歧，討論一下我們共同點(diǎn)。(Tobecontinued)Back53/108LanguagePointsslide:tomoveorputsomethingsomewherequicklywithoutanyonenoticing悄悄移動(dòng)；悄悄地放在e.g.Kenslidtheletterintohispocket.肯悄悄把信放進(jìn)口袋里。inplaceoforinsomething’s/someone’splace:insteadofsomethingorsomeone代替某物/人，取代某物/人e.g.Theideawastoabandontheoldmodel,andcreateamarketeconomyinitsplace.這個(gè)想法是要拋開(kāi)老模式，創(chuàng)造市場(chǎng)經(jīng)濟(jì)以取而代之。(Tobecontinued)Back54/108LanguagePointsTranslation:他總是備好各種理由，解釋為何沒(méi)能早些通知我，不過(guò)問(wèn)題關(guān)鍵是他總是想讓我撇開(kāi)另一位客戶(hù)訂單來(lái)塞進(jìn)他客戶(hù)。(Theend)Back55/108LanguagePoints5.(Para.2)Ican’tpossiblydomyjobwheneveryorderheentersisanexceptiontotherule.Paraphrase:Ican’tpossiblydomyjobifeveryorderhehandsindoesnotfollowtherule.anexceptiontotherule:somethingthatisnotincludedintherule例外e.g.Whilemostofthecity’shighschoolsareovercrowded,EastHighSchoolistheexceptiontotherule.這個(gè)城市大多數(shù)高中都超員了，而東方高中卻是個(gè)例外。Therearesomeexceptionstoeverygrammaticalrule.每條語(yǔ)法規(guī)則都有一些例外情況。(Tobecontinued)Back56/108LanguagePoints5.(Para.2)Ican’tpossiblydomyjobwheneveryorderheentersisanexceptiontotherule.

StructureAnalysis:“heenters”isanattributiveclausewhichmodifiestheantecedent“order”.Translation:假如他交來(lái)每一份訂單都不遵照規(guī)則，我?guī)缀醪荒苷９ぷ髁恕?Theend)Back57/108LanguagePoints6.(Para.3)GettingourdistributionmanagertocooperateisthebiggestproblemIfaceeveryday.Paraphrase:TocooperatewithourdistributionmanageristhemostdifficultthingIfaceeveryday.distributionmanager:amanagerwhoisresponsiblefordistribution儲(chǔ)運(yùn)部經(jīng)理e.g.Heworkedasadistributionmanager3yearsaftergraduation.畢業(yè)3年后他當(dāng)了儲(chǔ)運(yùn)部經(jīng)理。Back(Tobecontinued)58/108LanguagePoints6.(Para.3)GettingourdistributionmanagertocooperateisthebiggestproblemIfaceeveryday.StructureAnalysis:“Gettingourdistributionmanagertocooperate”isagerundphrasewhichisthesubjectofthewholesentence.“Ifaceeveryday”isanattributiveclause,modifying“hurdle”.Translation:讓儲(chǔ)運(yùn)部經(jīng)理配合是我天天面臨最大難題。(Theend)Back59/108LanguagePoints7.(Para.3)Hedoeseverythinginhispowertokeepmefromtakingcareofmycustomers’needs.doeverythinginone’spower:doone’sbestin/withinone’spower竭盡全力e.g.Willisdideverythingwithinhispowerforhisclient.威利斯為了他客戶(hù)而竭盡所能。keep...from...:topreventsomeonefromdoingsomethingorpreventsomethingfromhappening阻止某人做某事,預(yù)防某事發(fā)生(Tobecontinued)Back60/108LanguagePointse.g.Theseworrieskeptherfromsleeping.這些煩惱使她睡不好覺(jué)。

Shehadtocoverhermouthtokeepfromlaughing.她不得不用手捂著嘴預(yù)防自己笑出聲來(lái)。Translation:他盡力妨礙我照料客戶(hù)需求。(Theend)Back61/108LanguagePoints8.(Para.3)JustlastweekhetoldmethatIhadtogetonaschedulelikeeveryoneelseormycustomerscouldjustwait.onschedule:happeningordoneatthetimethatwasplannedorintended按計(jì)劃發(fā)生，按照活動(dòng)安排表（計(jì)劃表）行動(dòng)e.g.Thetrainsrunprettymuchonschedule,exceptwhentheweatherisreallybad.除卻極端天氣情況，火車(chē)按時(shí)刻表行駛。(Tobecontinued)Back62/108LanguagePoints8.(Para.3)JustlastweekhetoldmethatIhadtogetonaschedulelikeeveryoneelseormycustomerscouldjustwait.or:conj.otherwise不然，要不然e.g.Thesoldierstoldeveryonetoleaveortheywouldbeshot.士兵們讓每個(gè)人都離開(kāi)，要不然會(huì)遭到射擊。Translation:就在上周他還告訴我說(shuō)，我要和其它人一樣按照預(yù)定安排辦事，不然我客戶(hù)只能等。(Theend)Back63/108LanguagePoints9.(Para.4)Thesesalespeoplearoundherearelikeabunchofgradeschoolkids.Paraphrase:Thesalespeoplearoundherearelikeagroupofprimaryschoolkids.gradeschoolkids:childrenwhoarestudyinginprimaryschool小學(xué)生（HereitisusedtoemphasizethattheCreditManagerisveryannoyedwiththesalespeoplewhoarealwaysmakingmistakeslikechildreninprimaryschool.）e.g.Sheisjustlikeagradeschoolkid,alwaysaskingsillyquestions.她簡(jiǎn)直就像一個(gè)小學(xué)生，經(jīng)常問(wèn)一些愚蠢問(wèn)題。Translation:這里銷(xiāo)售人員像是一幫小學(xué)生。(Theend)Back64/108LanguagePoints10.(Para.4)Andwhenitcomestocredits,weneedafull-timepersontocorrecttheirmistakes.Paraphrase:Andwhenwearedealingwithcredits,weneedafull-timepersontocorrecttheirmistakes.whenitcomestosth.:①relatingtoaparticularsubject包括，談到e.g.Icanuseacomputer,butwhenitcomestorepairingit,Idon’tknowathing.我會(huì)使用計(jì)算機(jī)，但若談到修理，我就一竅不通。(Tobecontinued)Back65/108LanguagePoints②whenyouaredealingwithsomething處理，處置e.g.Whenitcomestorelationships,everyonemakesmistakes.在處理人際關(guān)系時(shí)候，每個(gè)人都會(huì)犯錯(cuò)誤。Translation:在處理期付賬款時(shí)候，我們需要一個(gè)全職員工來(lái)更正他們錯(cuò)誤。(Theend)Back66/108LanguagePoints11.(Para.4)Customersareforeverrefusingtopayinvoicesbecausethey’repriceddifferentlyfromthe

pricestheywerequoted.Paraphrase:Customersarealwaysrefusingtopaytheinvoicesbecausethepricesontheinvoicesaredifferentfromthequotedprices.price:tosetthepriceofaproductorservice給…定價(jià)e.g.Ticketspriced$5areavailablefromthelibrary.在圖書(shū)館能夠買(mǎi)到定價(jià)為5美元票。(Tobecontinued)Back67/108LanguagePointsquote:totellsomeonewhatpriceyouwouldchargehim報(bào)價(jià)e.g.Theyquotedus$50toreplacethewholewindow.更換整個(gè)窗子他們向我們報(bào)價(jià)50美元。StructureA