澳大利亞餐廳餐飲服務(wù)行業(yè)市場前景及投資研究報告-培訓(xùn)課件外文版2024.4

INDUSTRIES

&

MARKETSRestaurantandfoodserviceinAustraliaCHAPTER

01OverviewMonthlycafé,restaurant,andtakeawayfoodservicesretailrevenueinAustraliafromDecember2019toDecember2023(inmillionAustraliandollars)MonthlyfoodservicesretailrevenueAustralia2019-20236,0005,5005,0004,5004,0003,5003,0002,5002,0001,5004Description:InDecember2023,themonthlycafé,restaurants,andtakeawayfoodservicesretailrevenuegeneratedinAustraliaamountedtoover5.2billionAustraliandollars.ThelowestvalueofmonthlyfoodservicesretailrevenuegeneratedduringthesurveyperiodwasjustundertwobillionAustraliandollarsinApril2020.ReadmoreNote(s):Australia;December2019toDecember2023Source(s):AustralianBureauofStatisticsAnnualrevenueofcafés,restaurants,andtakeawayfoodservicesinAustraliafrom2004to2023(inbillionAustraliandollars)Annualrevenueofcafés,restaurants,andtakeawayfoodservicesAustralia2004-20237060504030201002004

2005

2006

2007

2008

2009

2010

2011

2012

2013

2014

2015

2016

2017

2018

2019

2020

2021

2022

20235Description:In2023,theannualrevenueofcafés,restaurants,andtakeawayfoodservicesinAustraliaamountedtojustshyof64billionAustraliandollars.Between2004and2019,thecafés,restaurants,andtakeawayfoodservicesrevenuehadbeensteadilygrowingyear-on-yearuntil2020,whichwasthefirstyearduringthisperiodtoshownegativegrowth.ReadmoreNote(s):Australia;2004to2023Source(s):AustralianBureauofStatisticsGrossoperatingprofitoftheaccommodationandfoodservicesindustryinAustraliafromfirstquarter2017tothirdquarter2023(inbillionAustraliandollars)OperatingprofitoftheaccommodationandfoodservicesindustryAustralia2017-20237.06.05.04.03.02.01.0Mar

Jun

Sep

Dec

Mar

Jun

Sep

Dec

Mar

Jun

Sep

Dec

Mar

Jun

Sep

Dec

Mar

Jun

Sep

Dec

Mar

Jun

Sep

Dec

Mar

Jun

Sep2017

2017

2017

2017

2018

2018

2018

2018

2019

2019

2019

2019

2020

2020

2020

2020

2021

2021

2021

2021

2022

2022

2022

2022

2023

2023

20236Description:AsofSeptember2023,thegrossoperatingprofitofbusinessesintheaccommodationandfoodservicesindustryinAustraliaamountedtoapproximately3.2billionAustraliandollars.ThehighestgrossoperatingprofitofbusinessesintheindustrywithinthegiventimeperiodwasrecordedinSeptember2020at5.9billionAustraliandollars.ReadmoreNote(s):Australia;Q12017toQ32023Source(s):AustralianBureauofStatisticsQuarterlynumberofemployeesintheaccommodationandfoodservicesindustryinAustraliafromFebruary2013toFebruary2023QuarterlynumberofaccommodationandfoodserviceemployeesAustralia2013-20231,000,000950,000900,000850,000800,000750,000700,000650,000600,0007Description:AsatFebruary2023,therewereover937thousandemployeesinAustralia'saccommodationandfoodservicesindustry.ThehighestnumberofemployeesrecordedwithinthegiventimeperiodwasinNovember2022.InMay2020,thenumberofemployeesinthissectorwitnessedasharpdrop,whichcanbeattributedtolayoffswithintheindustryasaresultoftheCOVID-19pandemic.ReadmoreNote(s):Australia;February2013toFebruary2023Source(s):AustralianBureauofStatistics;NationalSkillsCommissionNumberofemployeesintheaccommodationandfoodservicesindustryinAustraliaasatFebruary2023,bysector(in1,000s)NumberofaccommodationandfoodserviceindustryemployeesAustralia2023,bysector800675.67006005004003002001000111.2106.940.2Cafés,restaurants,andtakeawayfoodAccommodationPubs,taverns,andbarsClubsservices8Description:AsofFebruary2023,thecafés,restaurants,andtakeawayservicessectorhadthelargestnumberofemployeesacrosstheaccommodationandfoodservicesindustryinAustralia,employingaround675thousandpeople.Thisequatedto72.3percentoftheaccommodationandfoodservicesindustryworkforce.ReadmoreNote(s):Australia;2023Source(s):AustralianBureauofStatistics;NationalSkillsCommissionDistributionoffoodservicesinAustraliain2022,byoutlettypeDistributionoffoodservicesAustralia2022,byoutlettype30,00024,36725,00020,00015,00010,0005,000021,66214,1753,36624Limited-servicerestaurantsFull-servicerestaurantsCafés/barsStreetstalls/kiosksSelf-servicecafeterias9Description:In2022,therewereover24thousandlimited-servicerestaurantsacrossAustralia.Incomparison,therewereonlyaroundthreethousandstreetstallsorkiosksinthecountryinthesameyear.

ReadmoreNote(s):Australia;2022Source(s):Euromonitor;USDAForeignAgriculturalServiceShareofindependentandchainfoodservicesinAustraliafrom2016to2022ShareofindependentandchainfoodservicesAustralia2016-2022IndependentfoodserviceChainfoodservice120%100%80%60%40%20%0%27%26.2%25.9%27.3%28.5%30.5%30.4%73%73.8%201874.1%201972.7%201671.5%202069.5%202169.6%2022201710Description:In2022,independentfoodservicesmadeupjustunder70percentofallfoodservicesacrossAustralia.Ontheotherhand,chainfoodservicesmadeupjustover30percentofallfoodservicesthatyear.

ReadmoreNote(s):Australia;2016to2022Source(s):Euromonitor;USDAForeignAgriculturalServiceCHAPTER

02RestaurantsandcafésNumberoflocationsofpopularcoffeefranchisesinAustraliaasof2024NumberoflocationsofpopularcoffeefranchisesAustralia2024Numberoflocations02004006008001,0001,2001,039McDonald's/McCafé(c)HungryJack's/Jack'sCafe(b)TheCoffeeClub(b)DonutKing(b)463241215MuffinBreak(d)165161GloriaJean's(a)JamaicaBlue(b)102Zarraffa's(c)7569Starbucks(c)12Description:CoffeeisAustralia`smostbelovedbeverage.Thousandsofcafésoperateacrossthecountry,withMcDonald`s/McCaféreportingthehighestnumberoflocationsacrossallpopularcoffeefranchisesatover1,030asofJanuary2024.FoundedinBrisbane,AustraliancoffeehousechainTheCoffeeClubhadaround240locationsacrossAustraliaasofDecember2023.Zarraffa'scoffeeshops,foundprimarilyonAustralia'sEastCoast,arepopularamongcoffeedrinkersinQueenslandandNew[...]

ReadmoreNote(s):Australia;2024Source(s):ScrapeHeroNumberofcafésandrestaurantsinoperationinAustraliafromfinancialyear2017to2023NumberofoperatingcafésandrestaurantsAustraliaFY2017-202360,00050,00054,44454,28551,98047,88344,14942,91541,57240,00030,00020,00010,0000201720182019202020212022202313Description:Attheendoffinancialyear2023,therewereover54.28thousandcafésandrestaurantsinoperationacrossAustralia.ThenumberofcafésandrestaurantsinoperationinAustraliaincreasedsteadilyfromapproximately41.5thousandbusinessesin2017toover54.4thousandin2022,witnessingaslightdeclinein2023.ReadmoreNote(s):Australia;FY2017toFY2023Source(s):AustralianBureauofStatisticsNumberofcafésandrestaurantsinoperationinAustraliainfinancialyear2023,bystateorterritoryNumberofoperatingcafésandrestaurantsAustraliaFY2023,bystateNumberofservicesinoperation10,00005,0004,17315,00020,00019,20625,000NewSouthWalesVictoria16,869Queensland8,909WesternAustraliaSouthAustralia2,748Tasmania1,0641,060AustralianCapitalTerritoryNorthernTerritoryOtherTerritories/CurrentlyUnknown248814Description:Bytheendofthe2023financialyear,over19thousandcafésandrestaurantswereinoperationintheAustralianstateofNewSouthWales.ThesecondleadingstateintermsofnumberofoperatingcafésandrestaurantswasVictoria.Asthetwolargeststatesintermsofpopulation,NewSouthWalesandVictoriaarehometothemajorityofthecountry`sfoodserviceestablishments.ReadmoreNote(s):Australia;FY2023Source(s):AustralianBureauofStatisticsNumberofcafésandrestaurantsinoperationinAustraliainfinancialyear2023,byturnoverNumberofoperatingcafésandrestaurantsAustraliaFY2023,byturnover35,00030,00025,00020,00033,31715,0009,23810,0005,00007,0563,609705360Zerotolessthan50,000Australiandollars50,000tolessthan200,000Australiandollars200,000tolessthan22milliontolessthan5

5milliontolessthan1010millionormoremillionAustraliandollars

millionAustraliandollars

millionAustraliandollars15Description:Attheendoffinancialyear2023,atotalofjustover33thousandcafésandrestaurantsinoperationinAustraliahadanannualturnoverofbetween200thousandandtwomillionAustraliandollars.Thisfigurerepresentsamajorityoftheroughly54.28thousandcafésandrestaurantsinoperationthroughoutthecountry.AmuchsmallernumberofcafésandrestaurantshadannualturnovergreaterthantwomillionAustraliandollars.ReadmoreNote(s):Australia;FY2023Source(s):AustralianBureauofStatisticsNumberofcafésandrestaurantsinoperationinAustraliainfinancialyear2023,byemploymentsizerangeNumberofoperatingcafésandrestaurantsAustraliaFY2023,byemploymentsizerange25,00020,56920,00018,27815,00010,0005,000010,7464,528164Non-employing1-4employees5-19employees20-199employees200+employees16Description:Attheendoffinancialyear2023,atotalofjustover160cafésandrestaurantsinoperationinAustraliahadanemploymentsizerangeofover200employees.Incomparison,around20.5thousandcafésandrestaurantsinoperationhadbetweenoneandfouremployees.ReadmoreNote(s):Australia;FY2023Source(s):AustralianBureauofStatisticsWaysrestaurateursmanagedtheimpactofrisingcostsontheirrestaurant'sprofitabilityinAustraliainthe12monthstoSeptember2023WaysrestaurantsmanagedrisingcostsAustralia2023Shareofrespondents0%5%10%15%20%25%30%35%40%45%45%50%IncreasedmenupricesPartneredwithonlinefooddeliveryappsMenuchanges/substitutionsSpecialpromotions/discountsDiversifiedrevenuestreamsReducedstaff34%34%31%28%26%IntroducedtakeawaymenusChangedsuppliers22%20%Decreasedportionsizes15%17Description:AccordingtoasurveyconductedamongseniorbusinessdecisionmakersinrestaurantservicesacrossAustraliainSeptember2023,theleadingwayrestaurateursmanagedtheimpactsofrisingcostsontheirrestaurant'sprofitabilitywasbyincreasingmenuprices,witharound45percentofrespondentsindicatingdoingso.Partneringwithonlinefooddeliveryservicesandchangingtheirmenuorsubstitutingmenuitemswerethenextmostprevalentmethodsrestaurantsusedto[...]

ReadmoreNote(s):Australia;September25,2023toSeptember29,2023;155respondents;respondentsareseniorbusinessdecisionmakersinrestaurantservicesacrossAustraliaSource(s):MasterCard;Restaurant&CateringAustralia;Uber;YouGovLeadingmeasuresintroducedbyrestaurantstoencourageconsumerspendinginAustraliainthe12monthstoSeptember2023LeadingtacticsemployedbyrestaurantstoencourageconsumerspendingAustralia202350%46%45%40%35%30%25%20%15%10%5%42%39%38%0%MobileorderingviaQRcodeLimitedtimeoffers/promotionsLoyaltyprogramsMenudesignchanges18Description:AccordingtoasurveyconductedamongseniorbusinessdecisionmakersinrestaurantservicesacrossAustraliainSeptember2023,theleadingtacticemployedbyrestaurantstoencourageconsumerspendingamidareductionincustomerdiscretionaryspendingwasmobileorderingthroughQRcode,witharound45percentofrespondentsindicatingimplementingthis.Limitedtimeoffersandpromotionswerethenextmostprevalentmeasureemployedtostimulateconsumer[...]

ReadmoreNote(s):Australia;September25,2023toSeptember29,2023;155respondents;respondentsareseniorbusinessdecisionmakersinrestaurantservicesacrossAustraliaSource(s):MasterCard;Restaurant&CateringAustralia;Uber;YouGovCHAPTER

03Quick-servicerestaurantsTotalrevenueoffastfoodandtakeawayfoodservicesinAustraliafrom2014to2023(inbillionAustraliandollars)TotalrevenueoffastfoodandtakeawayfoodservicesAustralia2014-20232523.221.521.220.920.920.820.320.319.3201510517.90201420152016201720182019202020212022202320Description:In2023,thefastfoodandtakeawayfoodservicesindustryinAustraliarecordedarevenueofover23billionAustraliandollars,markinganincreaseofaround2.4billionAustraliandollarsfromthepreviousyear.ThismarkedthehighestrevenuevalueofAustralia'sfastfoodandtakeawayfoodservicesindustrywithinthegivenperiod.ReadmoreNote(s):AustraliaSource(s):IBISWorldNumberoflocationsofpopularquickservicerestaurantbrandsinAustraliaasof2024NumberoflocationsofpopularQSRbrandsAustralia2024Numberoflocations60002004008001,0001,2001,400Subway(d)McDonald's(c)KFC(c)1,2231,039760733Domino'sPizza(c)HungryJack's(b)RedRooster(b)PizzaHut(b)463352261237Zambrero(a)Oporto(a)190183169142GuzmanyGomez(c)Grill'd(d)Nando's(a)21Description:AsofFebruary2024,internationalfastfoodgiantsSubwayandMcDonald'swerethequickservicerestaurantbrandswiththehighestnumberoflocationsacrossAustralia,withover1,200Subwaylocationsandover1,030McDonald'slocationsrecorded.WhilethenumberofNando'srestaurantshasbeengrowinginsomecountries,suchasEngland,wherethebrandishighlypopular,thenumberoflocationsacrossAustraliahasbeenshrinkingoverthepastfewyears.GuzmanyGomez,[...]

ReadmoreNote(s):Australia;2024Source(s):ScrapeHeroNumberofSubwaystoresinAustraliaasatFebruary2024,bystateNumberofSubwaystoresAustralia2024,bystateNumberofstores050100150200250300350NewSouthWalesQueensland316298295VictoriaWesternAustraliaSouthAustralia142110AustralianCapitalTerritoryTasmania2724NorthernTerritory1122Description:AsofFebruary2024,NewSouthWaleswashometothehighestnumberofSubwaystoresinAustralia,withatotalof316stores.Incomparison,therewereonly24SubwaylocationsinTasmaniathatsameyear.Intotal,therewere1,223SubwaystoresinoperationacrossAustraliain2024.ReadmoreNote(s):Australia;2024Source(s):ScrapeHeroNumberofMcDonald'srestaurantsinAustraliaasatJanuary2024,bystateNumberofMcDonald'srestaurantsAustralia2024,bystateNumberofrestaurants150050100200250300350NewSouthWalesVictoria331263Queensland234WesternAustraliaSouthAustralia10363AustralianCapitalTerritoryTasmania2016NorthernTerritory923Description:AsofJanuary2024,NewSouthWaleswashometothehighestnumberofMcDonald'slocationsinAustralia,with331stores.Incomparison,therewereonly16McDonald'srestaurantsinTasmaniathatsameyear.Intotal,1,039McDonald'sstoreswereinoperationacrossAustraliain2024.ReadmoreNote(s):Australia;2024Source(s):ScrapeHeroNumberofKFCrestaurantsinAustraliaasatJanuary2024,bystateNumberofKFCrestaurantsAustralia2024,bystateNumberofrestaurants050100150200250240300NewSouthWalesVictoria201Queensland170WesternAustraliaSouthAustralia6552Tasmania16AustralianCapitalTerritoryNorthernTerritory10624Description:AsofJanuary2024,NewSouthWaleswashometothehighestnumberofKFClocationsinAustralia,withatotalof240stores.Incomparison,therewereonly16KFCrestaurantsinTasmaniathatsameyear.Intotal,therewere760KFCrestaurantsinoperationacrossAustraliain2024.ReadmoreNote(s):Australia;2024Source(s):ScrapeHeroKeystatisticsonfastfoodconsumptionatquick-servicerestaurantsinAustraliaasatFebruary2023KeystatisticsonfastfoodconsumptionatQSRsAustralia202335%32%30%25%20%15%10%5%26%22%20%13%13%0%AlwaysgetamealdealwithchipsandadrinkatQSRsHaveanappforaQSR

Eatfastfoodatleastonce

TrytopickhealthierFindfastfoodmoreCarryaQSRaweekmenuoptionsatQSRs

affordabletofeedtheir

membership/loyaltycardfamily/themselves25Description:Ina2023conductedsurveyamongfastfoodconsumersinAustralia,justoverone-fifthofrespondentsreportedeatingfastfoodatleastonceaweek.Around32percentofthosesurveyedsaidtheygetamealdealwithchipsandadrinkeverytimetheyeatatororderfromaquickservicerestaurant(QSR).ReadmoreNote(s):Australia;February2023;2292respondents;conductedamongconsumerswhohadpurchasedandconsumedfoodfromquickservice(fast-food)restaurantsinthelastthreemonthsSource(s):CanstarBlueKeydriversofconsumersatisfactionwithfastfoodinAustraliaasatFebruary2023DriversofconsumersatisfactionwithfastfoodAustralia202330%26%25%21%20%14%15%10%5%12%11%9%7%0%Taste&freshnessValueformoneySpeedofserviceVarietyoffoodoptionsPresentationoffoodCustomerserviceAppearanceofshop26Description:Ina2023surveyconductedamongfastfoodconsumersinAustralia,thekeydriverofconsumersatisfactionwithfastfoodwastasteandfreshness,withjustoverone-quarterofrespondentsindicatingthis.ValueformoneyandspeedofservicewerealsoleadingdriversofAustralianconsumersatisfactionwithfoodfromquickservicerestaurants(QSRs).ReadmoreNote(s):Australia;February2023;2292respondents;conductedamongconsumerswhohadpurchasedandconsumedfoodfromquickservice(fast-food)restaurantsinthelastthreemonthsSource(s):CanstarBlueCHAPTER

04TakeoutNumberoftakeawayfoodservicesinoperationinAustraliafromfinancialyear2018to2023NumberofoperatingtakeawayfoodservicesAustraliaFY2018-202330,00026,05826,17025,78425,89025,64325,02725,00020,00015,00010,0005,000020182019202020212022202328Description:Attheendoffinancialyear2023,therewereover26.1thousandtakeawayfoodservicesinoperationacrossAustralia.ThenumberoftakeawayfoodservicesinoperationinAustraliahasremainedsteadyoverthegiventimeperiod,witnessingonlysmallfluctuations.ReadmoreNote(s):Australia;FY2018toFY2023Source(s):AustralianBureauofStatisticsNumberoftakeawayfoodservicesinoperationinAustraliainfinancialyear2023,bystateNumberofoperatingtakeawayfoodservicesAustraliaFY2023,bystateNumberofservicesinoperation2,000

3,000

4,00001,0005,0006,0007,0008,0007,6699,000NewSouthWalesVictoria7,164Queensland5,247WesternAustraliaSouthAustralia2,9001,842Tasmania558499281AustralianCapitalTerritoryNorthernTerritoryOtherTerritories/CurrentlyUnknown

1029/statistics/1453625/australia-number-of-takeaway-food-services-in-operation-by-stateAttheendoffinancialyear2023,therewerearound7.67thousandtakeawayfoodservicesinoperationacrossNewSouthWales,Australia.Incomparison,therewerejustunder560takeawayfoodservicesoperatinginTasmaniathatsameyear.

ReadmoreNote(s):Australia;FY2023Source(s):AustralianBureauofStatisticsNumberoftakeawayfoodservicesinoperationinAustraliainfinancialyear2023,byturnoverNumberofoperatingtakeawayfoodservicesAustraliaFY2023,byturnover16,00014,43614,00012,00010,0008,0006,0004,0002,00006,6083,7551,046154171Zerotolessthan50,000Australiandollars50,000tolessthan200,000Australiandollars200,000tolessthan22milliontolessthan5

5milliontolessthan10millionAustraliandollars

millionAustraliandollars

millionAustraliandollars10millionormore30Description:Attheendoffinancialyear2023,therewereover26thousandtakeawayfoodservicesinoperationacrossAustralia.Around14.4thousandofthesetakeawayfoodservicesinoperationhadanannualturnoverofbetween200thousandandtwomillionAustraliandollars.ReadmoreNote(s):Australia;FY2023Source(s):AustralianBureauofStatisticsMarketshareofmajorfooddeliveryplatformsinAustraliaasatfourthquarterof2022MajorfooddeliveryplatformmarketshareAustraliaQ42022DoorDash27.9%UberEats38.2%Menulog34%31Description:AfterDeliveroo'sexitfromtheAustralianfooddeliverymarketinNovember2022,threemajorfooddeliveryplatformsremain,withUberEatsleadingwiththehighestshareofthemarketat38.2percent.SinceDeliverooexitedthemarket,theplayingfieldhasleveled,withMenulogandDoorDashfirmlyholdingtheirpositionswithinthemarket.ReadmoreNote(s):Australia;2022Source(s):DashmoteAverageweeklyspendontakeawayfoodinAustraliaasatMay2023,byapporservice(inAustraliandollars)AverageweeklyspendontakeoutAustralia2023,byapporservice706059605040302010053DoorDashUberEatsMenulog32Description:AsurveyconductedinMay2023amongAustralianconsumersrevealedthatDoorDashattractedthehighestaverageweeklyspendontakeoutinAustralia,withanaveragespendof60Australiandollarsperweek.Followingclosely,UberEatsattractedanaverageweeklyspendof59Australiandollars.ReadmoreNote(s):Australia;May2023;1200respondentsSource(s):CanstarBlueAverageweeklyspendontakeoutfoodinAustraliaasatMay2023,bystate(inAustraliandollars)AverageweeklyspendontakeoutAustralia2023,bystate807072596050403020100565251NewSouthWalesVictoriaSouthAustraliaWesternAustraliaQueensland33Description:InAustraliaasatMay2023,thehighestaverageweeklyspendontakeoutwasinNewSouthWales,wheretheaveragespendwas72Australiandollars.Bycomparison,theaveragespendinQueenslandwas51Australiandollars.

ReadmoreNote(s):Australia;May2023;1200respondentsSource(s):CanstarBlueAverageweeklyspendontakeawayfoodinAustraliaasatMay2023,byage(inAustraliandollars)AverageweeklyspendontakeoutAustralia2023,byage80687060504030201006159574718to29years30to39years40to49years50to59years60to69years34Description:AsatMay2023,30to39yearoldsinAustraliahadthehighestaverageweeklyspendingonfooddeliveries,withanaveragespendof68Australiandollarsaweek.Incomparison,50to59yearoldsspentanaverageof47Australiandollarsaweekontakeout.ReadmoreNote(s):Australia;May2023;1,200respondentsSource(s):CanstarBlueMainbenefitsofonlinefooddeliveryservicesaccordingtoseniorrestaurantbusinessdecisionmakersinAustraliaasofSeptember2023LeadingbenefitsofonlinefooddeliveryservicesAustralia2023Shareofrespondents0%10%20%30%40%50%60%70%80%77%90%ReachingmorecustomersDrivingsales50%StayingaheadofcompetitorsUnlockingbettercustomerdataSeamlessprocessforcustomersRetainingloyalcustomersHelpingwithstaffingissues47%43%32%29%21%35Description:AccordingtoasurveyconductedamongseniorbusinessdecisionmakersinrestaurantservicesacrossAustraliainSeptember2023,themainbenefitofonlinefooddeliveryservicesfortheirbusinesswasreachingmorecustomers,withover75percentofthosesurveyedindicatingthis.Drivingsalesandstayingaheadofthecompetitionwerethenextmostprevalentperceivedbenefitsofonlinefooddeliveryservicesamongrestauranteurs.

ReadmoreNote(s):Australia;September25,2023toSeptember29,2023;155respondents;respondentsareseniorbusinessdecisionmakersinrestaurantservicesacrossAustraliaSource(s):MasterCard;Restaurant&CateringAustralia;Uber;YouGovCHAPTER

05DiningbehaviorDistributionofpeoplediningoutinAustraliaasofMarch2023,bydinertypeShareofpeoplediningoutAustralia2023,bydinertypeInfluencerdiner10%Homebodydiner13%Specialoccasiondiner33%Loyaldiner22%Spontaneousdiner22%37Description:InasurveyconductedinMarch2023amongAustralianconsumersregardingtheirdiningouthabits,around33percentofthosesurveyedidentifiedthemselvesasspecialoccasiondiners,tendingtolargelyonlyeatoutonspecialoccasionsandspendingtimeresearchingvenuesandmenustofindtheperfectspot.Thenextmostprevalentdinertypesthatrespondentsidentifiedaswerethespontaneousdinerandtheloyaldiner.Spontaneousdinersrefertopeoplewhodineout[...]

ReadmoreNote(s):Australia;March10to19,2023;1,011respondents;18yearsandolderSource(s):Antenna;SevenRoomsLeadingwayspeoplediscoverednewrestaurantsandfoodvenuesinAustraliaasofMarch2023WayspeoplediscoverednewrestaurantsAustralia202390%80%80%70%60%50%40%30%20%10%0%62%50%21%18%8%Family/friend'srecommendationsGoogleRestaurant'sdirectwebsiteFacebookInstagramTikTok38Description:InasurveyconductedinMarch2023amongAustralianconsumersregardingtheirdiningouthabits,theleadingwaydinersreporteddiscoveringnewrestaurantswasthroughrecommendationsfromfamilyandfriends,witheveryeightin10respondentsindicatingthis.Googlewasthenextmostprevalentdiscoverychannelforrestaurantsandfoodvenuesamongthosesurveyed.ReadmoreNote(s):Australia;March10to19,2023;1011respondents;18yearsandolderSource(s):Antenna;SevenRoomsLeadingspendingincentivesforrestaurantandcafécustomersinAustraliainthe12monthstoJune2023LeadingspendingincentivesforrestaurantandcafécustomersAustralia2023Shareofrespondents0%

10%

20%30%40%50%60%70%80%90%

100%

110%Friendly&knowledgeablestaff98%Goodin-venueexperienceEnhancedcybersecuritytoprotectpersonaldataArangeofbudgetmenuitems95%90%90%Widerangeofpaymentoptions&fastcheckoutprocessPaymenttechnologytosplitbills,providetips&obtaindigitalreceiptsStrongsustainabilitypolicies&practices86%82%75%74%72%GoodonlineexperienceRewardsprogramAffiliationswithcompaniesofferingcashbackoffers,promotionalcodes,or…Personalizedcustomerexperience67%66%QRcodesallowingcustomerstoordertothetableTechnologyallowingcustomerstoordertheirmeal/drinkbeforearrivalDeliveryservicecollaboration(e.g.,UberEatsorDoorDash)55%49%43%39Description:Inasurveyconductedin2023amongconsumersofgoodsandservicesinAustralia,around98percentofrespondentsreportedthatfriendlyandknowledgeablestaffwastheleadingpurchasein