酒店英語(yǔ)（海南聯(lián)盟）-知到答案、智慧樹(shù)答案

酒店英語(yǔ)（海南聯(lián)盟）-知到答案、智慧樹(shù)答案第一章單元測(cè)試1、問(wèn)題：ThefollowingarethebasicpremisesforroomupgradingEXCEPT:選項(xiàng)：A:overbookingB:doublesellingC:outoforderD:equipmentdamage答案:【outoforder】2、問(wèn)題：TheReservationsDepartmentisresponsibleforcarryingoutthefollowingdutiesEXCEPT:選項(xiàng)：A:UpdatingtheperiodicalreportofguestresourcesB:ReceivingthereservationsD:Takingcareofallreservation-relatedprocedures答案:【】3、問(wèn)題：Whichisthedutyofaconcierge?選項(xiàng)：A:Updatingtheperiodicalreportofguestresources.B:Keepingincontactwithguestresources.C:Maintainingaccuratefilesonallreservations.D:Handlingbaggageforhotelguests.答案:【Handlingbaggageforhotelguests.】4、問(wèn)題：Toreducecustomers’complaints,wearenotsupposedto:選項(xiàng)：A:StayquietandlistenC:ResolveaheadoftimeD:Identifycomplaints答案:【】5、問(wèn)題：Whichshouldbethefirststepofcheck-outservice:選項(xiàng)：A:Presentingthebillandtotaltotheguest.B:Printingthebillfortheguest.C:Askingiftheguesthasrecentlysignedanynewbills.D:Answeringanyquestionsconcerningthebillthattheguestmayhave.答案:【Askingiftheguesthasrecentlysignedanynewbills.】第二章單元測(cè)試1、問(wèn)題：Whatshouldtheroomattendantdowhentheluggagearrivedatthefloorbeforetheteamgustsliveintherooms:選項(xiàng)：B:OpenthedoorsC:ChecktheroomnumbersanddelivertheluggageonebyoneD:Checktheluggage答案:【Checktheroomnumbersanddelivertheluggageonebyone】2、問(wèn)題：Whichisnotinthesameclassofwordwith”towelrack”:選項(xiàng)：A:SofaB:Bathtub答案:【Sofa】3、問(wèn)題：Whatshouldtheroomattendantsaywhenknockontheguest’sdoor:選項(xiàng)：A:I’mroomattendant.B:Housekeeping.C:Housekeeping.MayIcomein?D:Isthereanybodyinside?答案:【Housekeeping.MayIcomein?】4、問(wèn)題：WhichisNOTincludedinthepersonallaundryservicefortheguests:選項(xiàng)：A:ShoeshiningB:LaundryC:ReplacementD:Pressingandironing答案:【Replacement】5、問(wèn)題：Whatpersonalizedhousekeepingservicecanhelptheguestswhoisafraidofoversleeping:選項(xiàng)：A:turn-downserviceB:laundryserviceC:roomserviceD:morningcallservice答案:【morningcallservice】第三章單元測(cè)試1、問(wèn)題：WhatistheF&BDepartmentresponsiblefor?選項(xiàng)：A:MaintainingaccuratefilesonallreservationsB:ThefoodanddrinkthattheguestswillconsumeduringtheirstayD:Communicatingwithstaffthroughoutthenight答案:【Thefoodanddrinkthattheguestswillconsumeduringtheirstay】2、問(wèn)題：WhichstatementisNOTusedwhenacquiringdininginformationonreservationcalls:選項(xiàng)：A:Whenshouldweexpectyou,Madam?B:Whenwouldyoulikeyourtable,Miss?C:Forhowmanypeople,sir?D:CanIgetanotherbeerforyou?答案:【CanIgetanotherbeerforyou?】3、問(wèn)題：Whatshouldbedonefirstwhentherearenoavailabletimesfortheguesttomakeareservation:選項(xiàng)：A:Asktheguestifheneedsdirectionsorataxitobringhimout.B:Suggesttheguesttodineelsewhere.C:Asktheguestifanothertimeordatewouldworkforthem.D:Asktheguesttofindanotherrestaurantbyhimself.答案:【Asktheguestifanothertimeordatewouldworkforthem.】4、問(wèn)題：ItisnecessarytooccasionallyoverbookNOTbecause:選項(xiàng)：A:TherestaurantwantstoensuretherewillbenoemptytablesonbusynightsB:Sometimesguestsdonotshowfortheirreservation.C:Therestaurantwantstomakeanimpressionofbeingpopularandbusy.D:Guestsmaycanceltheirreservation.答案:【Therestaurantwantstomakeanimpressionofbeingpopularandbusy.】5、問(wèn)題：WhichcomesthefirstintheprocedureofofferingChinesestyleF&Bservice:選項(xiàng)：A:RecommendingChineseliquorsandChinesestyledishes.B:PresentingtheChinesemenuandbeveragelist.C:Confirmingthedetailsoftheorders.D:Showingthegueststothetableandhavethemseated.答案:【Showingthegueststothetableandhavethemseated.】第四章單元測(cè)試1、問(wèn)題：WhichofthefollowingisNOTanindoorfacility:選項(xiàng)：A:billiardsB:fitnesscenterC:beautysalons答案:【】2、問(wèn)題：WhichoneisNOTlikelytobeinvolvedinnormalhotels:選項(xiàng)：A:Beautysalons&wellnesstreatmentcentersB:Children’splayroomsandassortedfacilitiesC:ConvalescenthomeD:Healthspas&fitnesscenters答案:【Convalescenthome】3、問(wèn)題：Wherecantheguestsfindtheoxygenroomandcardiovascularfitnessequipment?選項(xiàng)：A:AtthebilliardsB:AtthesaunaC:AttheswimmingpoolD:Atthehealthclub答案:【Atthesauna】4、問(wèn)題：Whatservicecannotbefoundinthebeautysalon?選項(xiàng)：A:FacialB:HaircutC:ManicureD:Medicatedbath答案:【Medicatedbath】5、問(wèn)題：Whichequipmentcannotbefoundatthehealthclub:選項(xiàng)：A:StairmachineB:MassagearmchairD:Stationarybicycle答案:【Massagearmchair】第五章單元測(cè)試1、問(wèn)題：ThefollowingarethecommonmachinesinabusinesscenterEXCEPT:選項(xiàng)：A:faxmachineB:printerC:photocopierD:dryingmachine答案:【dryingmachine】2、問(wèn)題：Whoisthemostimportantroleinconventionservice?選項(xiàng)：A:AkitchenmanagerB:AkeynoterC:AsubordinatemanagerD:Aconventionmanager答案:【Aconventionmanager】3、問(wèn)題：Whichisinappropriateforaprofessionalconventionstafftodo?選項(xiàng)：A:Talkaboutpoliticsandreligiousbelieftoknowtheguests’cultureB:Havefriendlyanddirecteye-contactwithmeetingdelegatesC:HaveproperbodylanguageandsmiletowelcomeguestsD:Keepaneat,well-groomedappearance答案:【Talkaboutpoliticsandreligiousbelieftoknowtheguests’culture】4、問(wèn)題：WhoaresupposedtoassistthegueststofinishtheDepositFormorValuablesDepositForm?選項(xiàng)：A:Theclerksintheleft-luggageofficeB:ThestaffinthebusinesscenterC:Thestaffinthelostandfoundde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